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This alert will be permanently deleted.
Ladies
and
gentlemen,
thank
you
for
standing
by.
I'm
Stuart,
your
Chorus
Call
operator.
Welcome
and
thank
you
for
joining
KION
Group's
Full-Year
2021
Update
Call.
Today's
presenters
will
be
Rob
Smith,
CEO
of
KION
Group;
and
Anke
Groth,
CFO
of
KION
Group.
Throughout
today's
recorded
presentation,
all
participants
will
be
in
a
listen-only
mode.
Presentation
will
be
followed
by
a
question-and-answer
session.
[Operator Instructions]
I
would
now
like
to
turn
the
conference
over
to
Rob
Smith,
CEO
of
KION
Group.
Please
go
ahead,
sir.
Thank
you,
Stuart.
Good
afternoon,
ladies
and
gentlemen.
Anke
and
I
welcome
you
to
our
full-year
2021
results
update
call.
Let me
start
by
saying
just
how
concerned
we
are
about
the
situation
in
Eastern
Europe;
in
the
Ukraine
and
Russia
conflict.
We're
deeply
concerned
about
this,
and
our
thoughts
are
not
only
with
the
people
in
the
Ukraine
that
are
enduring
so
much
suffering,
but
also
with
our
employees
and
their
families
in
Russia.
And
KION
wants
to
help,
and
that's
why
we're
donating
€1
million
to
the
German
Red
Cross
for
people
that
–
refugees
and
people
that
need
help
in
the
region.
And
also,
we're
providing
forklifts
for
the
German
Red
Cross
who's
establishing
logistic
centers
to
provide
humanitarian
aid
in
the
region;
and
we
hope
very
much
for
a
better
time
soon.
Some
of
you,
we've
had
a
chance
to
meet.
For
those
of you
that
don't
know
me,
maybe
I'd
take
a
minute
to
introduce
myself.
I
started
as
the
CEO
at
KION
at the
beginning
of
this
year.
To
get
a
rolling
start,
I've
done
what
I
call
my
meet,
greet,
listen and
learn.
I'm
still
in
that
phase.
I've
met
easily
300
employees
around
the
company; many,
many
of
those
in
person.
I've
spent
time
with
external
views
and
a
lot
of
time
with
our
customers,
and
I'm
really
impressed
with
what
I
see.
I'm
excited
about
what
I
see.
KION's
in
a
very
good
position
today,
and
has
enormous
potential
for
the
future.
So,
although
I
met
many
of
you,
I'm
really
happy
to
present
our
strong
results
today
and
looking
forward
to meeting
you in
person
in
the
coming
days
when
we
have
a
chance
to
see
one
another in
person.
For
today's
call,
please
refer
to
the
2021
presentation
that
you
can
find
on
our
Investor
Relations
website.
I'll
be
talking
you
through
the
2021
financials,
the
key
financials
and
some
strategic
highlights,
and
then
a
bit
on
the
market
development.
And
Anke
is
going
to
take
you
through
the
financials
in
detail,
and
we'll
close
the
call
with
an
outlook
for 2020 (sic) [2022] (00:02:51)
and
some
key
takeaways
for
you.
Let's
start
with
the
top
line
figures
on
page
3.
We
published
very
strong
earnings
this
morning,
and
many
of
our KPIs
are
well
above
pre-pandemic
targets.
This
lays
a
very
solid
foundation
towards
our
2023
medium-term
goals.
I
really
want
to
thank
and
recognize
employees
and
customers
all
around
the
world
for
delivering
extraordinary
results
in
extraordinary
times
last
year,
and
delivering
on
every
one
of
our
guidance
metrics.
Extremely
well
done.
I
admired
that,
and
our
team
is
very
proud
of
that
and
really
hats
off
there.
So
let's
talk
about
that.
Order
intake
was
up
32%
year-on-year,
finished
at
a
record
level
of
€12.5
billion.
And
for
the
first
time
our
sales
at
€10.3
billion
broke
the
€10 billion
mark
and
finished
up
23%
year-on-year.
Our
adjusted
EBIT
was
€842
million,
up
54%
year-on-year
and
finished
with
a
margin
of
8.2%,
up
160
basis
points
from
the
previous
year.
Free
cash
flow
was
almost
4x
the
previous
year
at
€544
million,
and
we
should
be
proposing
at
our
Annual
General
Meeting
on
the
11th
of
May
a
dividend
per
share
of
€1.50,
which
is
a
35%
payout
ratio.
So
we
saw
strong
growth
across
all
metrics,
and
a
very
strong
continued
order
intake.
Page
4
are
some
strategic
highlights.
We're
about
halfway
through
our KION
2027
strategy
that
defines
the
way
we
intend
to
become
by
far
the
global
leader
in
intralogistics
and
Supply
Chain
Solutions
for
our
customers
worldwide.
Our
strategy
is
a
very
good
one,
and
it
has
some
flexibility
and
an
ability
to
refine
it
and
extend
to
it.
A
good
example
of
that
is
sustainability.
We've
added
sustainability
to
our
strategy
last
year
and
are
very
focused
on
that
as
a
clear
field
of
action,
and
it's
very
important
to me.
We're
very
committed
to
this.
It's
not
only
in
our
strategy;
it's
also
in
our
remuneration
and
our
focus
on –
and
20%
of
the
remuneration
on
a
variable
basis
is
dedicated
to
occupational
health
and
safety,
to
environmental
management
systems,
to
ESG
performance
and employer
attractiveness.
We
talk
about
an
intersecting
triple
bottom
line
or
the
3Ps:
the
people,
planet,
and
profitable
growth;
and
excelling
in
each
of
these
is
very
important
to
us.
Last
year,
we
continued
to
invest
strongly
in innovation.
We
invested
€273
million
or
about
2.7%,
and are
consistently
between
about
2.5%
and
3%
of
our
revenue
going
into
R&D.
And
as
our
sales
grow,
our
investments
in
R&D
is
growing.
A very
good
example
of
that
last
year
is
the
LoadRunner,
a
very
exciting
new
technology
we're
developing
with
the
Fraunhofer
Institute.
And
it's
about
swarm
robotics,
and
we've
got
some
very
exciting
videos
of
that
to
be
sharing:
swarm
robotics,
artificial
intelligence,
brand new
technology,
very
strong
investments
in
research
and
development.
We
also
worked
hard
to
extend
the
capabilities
of
full line
customer
projects
and
joint
offerings
between
ITS
and
Supply
Chain
Solutions,
and
saw
some
really
good
projects
where
Linde
or
STILL
and
Dematic
are
jointly
working
on
holistic
intralogistics
solutions
projects.
Some
examples are
with
Trelleborg,
with
Beiersdorf,
with
Siemens
or
the
BMZ
Group
are
flagship
examples
of
great
collaboration
and
joint
offerings
between
the
two.
Maybe
another
good
example
of
our
joint
offerings
and
collaboration
between
our
businesses is
an
app
that
we
put
together
that
allows
both
ITS
sales
teams
and
Supply
Chain
Solutions
sales
teams
to
offer
products
and
make
a
simple,
small-scale
automation
solution
with
very
standardized
elements
and
do
that
with
an
app
so
we
can
do
it
in
real
time
for
our customers.
In
addition,
we
executed
on
strategic
investments.
We
started
production
at
our
ITS
factory
in
Kołbaskowo
in
Poland
last
year
in
July,
and
then
we
kicked
off
production
in
the
new
segment
of
trucks
in
December
at
our
dedicated
ITS
plant
in
Jinan,
China,
built
in
record
time,
less
than
15 months
and
went
into
production.
We
also
laid
the
cornerstone
for
our
Supply
Chain
Solutions
factory
in
Jinan,
China.
Talking
about
the
ITS
plant
in
Jinan,
by
producing
in
China
we
get
a
benefit
from
local
production
costs.
We
compete
head-to-head
with
Chinese
players
there
on
a
cost
perspective. It
gives us vertical
integration
of
critical
component
suppliers,
gives us
a
better
cost
position
and
better
control of
quality
with
the
vertical
integration.
So
we'll
be
addressing
the
market
in
China
first
with
our
Jinan
factory, and
we
expect
to
extend
exports
to
Europe
and
other
places
in
the
course
of
the
year.
So
moving
quickly
to
page
6,
and
talking
about
the
Industrial
Trucks
segment
here.
Let's
start
with
the
fact
that
the
fourth
quarter in
Western
Europe
finished
up
32%
and
we
finished
up
52%
for
the
whole
year.
In
North
America,
we
finished
the
fourth
quarter
at 17%
increase
and
finished
the
year
59%
with
the
market
in
growth.
In
South
America,
18%
in
the
quarter
and
plus
71%
growth
in
the
year.
In
China,
0.8%
in
the
fourth
quarter
and
a
strong
28%
growth
for
the
year.
And
worldwide,
we
finished
at
a
record
level
of
2.3-plus
million
units
per
year,
up
42%
year-on-year;
a
huge
significant
growth
for
the
year.
Page
7
shows
how
KION's
unit
growth
by
product
and
region
finished. And
we're
very
proud
to
say
we
clearly
gained
market
share
on
a
global
level,
not
only
in
the
fourth
quarter,
but
also
for
the
full
year.
With
our
unit
intake
almost
300,000
trucks,
it
was
a
historical
record
for
us.
The
fourth
quarter
had
81,000
trucks,
up
33%
year-on-year,
almost
twice
the
market,
despite
a
real
high
comparison
based
in
Q4
2020. Worldwide,
we
finished
up
51%
for
the
year
and
43%
for
the
–
33%
for
the
quarter
and
51%
for
the
year.
So
in
summary,
KION
saw
a
very
strong
fourth
quarter
and
full
year
and
gained
market
share
globally
in
our
ITS
business.
Let's
talk
about
Supply
Chain
Solutions
on
page
8.
Our
full-year
2021
benefited
from
ongoing
very
solid
market
fundamentals for
Supply
Chain
Solutions.
Demand
was
supported
by
the
general
need
for
faster
fulfillment
and
delivery,
as
a
lot
of
customers
returning
more
and more
towards
online
purchasing.
Also,
urbanization
and
demographic
changes
supported
demand.
The
Interact
Analysis,
according
to
them,
the
market
for
warehouse
automation
and
revenues
expected
to
have
grown
about
21%
in
2021.
EMEA
and
the
Americas
contributed
very
strongly
to
the
growth
of
the
warehouse
automation
market.
And
in
terms
of
verticals,
the
general
merchandise
market,
the
food
industry
vertical
stood
out
with
sharp
increases
in
sales
volume.
So
market
growth
in
the
past
year
was
driven
by
execution
of
very
high
order
backlogs
at
the
end
of
2020,
and
KION
was
able
to
increase
its
Supply
Chain
Solutions
revenue
by
45%
versus
a
market
of
21%;
a
very,
very
strong
performance.
So
with
this,
let
me
hand
it
to
Anke,
and
she'll
take
you
through
our
financials,
please.
Anke?
Thank
you
very
much,
Rob; and
hello
to
all
of
you
from
my
side.
Turning
to
page
10,
you
will
see
the
key
financials
for
the
IT&S
segment.
As
just
pointed
out
by
Rob,
the
ongoing
strong
demand
for
Industrial
Trucks
was
beneficial
for
us
of
course,
supporting
a
43%
growth
in
order
intake.
At
year-end,
the
order
book
more
than
doubled
to
almost
€2.9
billion,
which
covers
approximately
three-quarters
of
new
equipment
sales
provided,
of
course,
parts
are
available.
We
managed
the
ongoing
challenges
of
tight
supply
chains
fairly
well
during
the
fourth
quarter,
resulting
into
revenue
growing
10%
to
€1.8
billion.
The
service
business
continued
on
its
strong
path
also
during
the
fourth
quarter,
while
new
business,
as
just
mentioned,
was
negatively
impacted
by
supply
chain
issues.
The
Q4
adjusted
EBIT
improved
by
11%
to
€130
million.
However,
despite
increasing
revenue,
the
margin
remained
stable
at
last
year's
level,
mainly
due
to
the
higher
material
costs,
supply
chain
interruptions
and
component
shortages
that
were
more
pronounced
in
the
fourth
quarter.
In
the
fourth
quarter
alone,
we
saw
more
than
5,000
trucks
that
could
not
be
shipped
to
our
customers,
ending
up
to
a
large
extent
as
unfinished
trucks
and
inventories.
These
trucks
stand
for
around
€130
million
of
unrealized
revenues
and
a
significant
contribution
margin
uplift
in
the
mid double-digit
million
euro
range,
if
we
had
been
able
to
ship
them.
This
effect
is
even
larger
in
the
full
year,
where
we
are
talking
about
more
than
12,000
trucks
that
were
not
shipped,
representing
roughly €300
million
of
unrealized
revenues.
The
missing
components
triggered
shift
changes,
overtimes
and
extra
shifts,
resulting
in
the
situation
that
we
were
impacting
our
productivity,
and
the
unfinished
trucks
led
to
higher
logistics,
storage
and
handling
costs.
On
top
of
these
headwinds
from
supply
interruptions,
we
also
had
higher
material
costs,
as
I
mentioned,
and
an
increased
need
for
spot
buys
in
order
to
keep
up
production
for
the
benefit
of
our
customers.
All
of
this
weighed
on
our
profitability
particularly
in
Q4,
almost
offsetting
the
positive
[ph]
every (00:14:07)
contribution
from
the
development
of
our
new
business,
a
higher
share of
service
and
our
achieved
cost
savings
from
our
structural
program.
In
the
full
year
2021,
the
IT&S
segment
recorded
an
order
intake
of
€8.2
billion,
revenue
of
more
than
€6.5
billion
and
an
adjusted
EBIT
margin
of
8.2%.
Turning
to
page
11,
I'll
give
you
an
update
on
our
capacity
and
structural
program.
As
already
flagged
with
our
Q2
results,
we
have
shifted
the
focus
of
the
program
towards
structural
optimization
rather
than
on
capacity
needs
based
on
the
very
high
order
intake.
We
achieved
€41
million
cumulated
savings
last
year,
targeting
additional
€20 million
to €30
million
in
this
year.
All
in
all,
we
are
very
well
on
track
and
confirm
the
targeted
€80 million
to
€100
million
cumulated
cost
savings
by
2023;
and
on
top
of
that,
at
significantly
lower
costs
than
initially
anticipated.
Page
12
summarizes
the
key
financials
for
the
segment,
Supply
Chain
Solutions.
SCS
order
intake
was
again
above
the
€1
billion
mark
with
a
very
solid
order
pipeline
ahead
of
us,
even
higher
than
a
year
ago.
Regionally,
demand
increased
substantially
in
Europe
and
North
America,
but
was
slightly
down
in
APAC,
mainly
as
last
year
was
supported
by
two
larger
projects
which
could
not
be
compensated
by
the
higher
number
of
smaller
projects
this
year.
Looking
at
our
verticals.
We
saw
strong
demand,
particularly
driven
by
general
merchandise,
grocery
as
well
as
food
and
beverage.
The
order
backlog
at
the
end
of
December
was
up
by
24%,
reaching
roughly
€3.8
billion.
70%
of
this
is
anticipated
to
be
converted
into
revenue
this
year;
in
other
words,
more
than
55%
of
our
mid-point
revenue
outlook
for
full
year
2022.
Despite
the
difficult
supply
chain
environment,
revenue
grew
significantly
in
Q4 2021,
surpassing
a
level
of
€1
billion
for
the
first
time,
while
business
solutions
grew
by
36%,
customer
services
grew
with
a
rate
of
around
28%.
Looking
at
adjusted
EBIT,
we
saw
a
margin
of
only
7.3%
in
Q4.
We
focused
on
the
benefit
of
our
customer,
thus
our
priority
was
to
protect
our
customers'
schedules.
We
therefore
incurred
higher
costs
in
the
spot
markets
to
secure
material,
while
simultaneously
keeping
our
labor
forces
ready
to
install
equipment
at
the
moment
of
arrival.
At
times,
this
required
demobilizing
and
remobilizing
of
our
staff
as
well
as
the
use
of
short
term
and
higher
cost
labor
out
of
sequence
installation,
rework
and
overtime
premiums
have
added
up
to
higher
costs.
All
this,
as
I
said,
resulted
into
increased
costs
of
roughly
more
than
€60
million,
more
than
half
of
the
full
year
impact
which
was
more
than
offset
– which
has
more
than
offset
the
positive
effects
of
our
top line
growth.
And
in
addition,
we
faced
higher
personnel
expenses
as
we
positioned
ourselves
for
future
growth.
For
the
full-year
period,
SCS
saw
a
record
top line
with
order
intake
of
around
€4.3
billion,
up
19%;
and
revenues
of
€3.8
billion,
even
up
45%;
as
well
as
record
levels
for
adjusted
EBIT
of
€410
million;
and
a
margin
of
10.8%,
and
all
of
this
despite
the
challenging
environment.
Page
13
summarizes
the
key
financials
for
the
group.
So
overall,
we
saw
strong
growth
rates
for
both
order
intake
and
revenue
in
Q4.
The
order
book
grew
around
50%
to
€6.7
billion
by
the
end
of
December
2021,
driven
by
both
segments
and
providing
a
good
basis
for
this
year's
revenue
generation.
In
Q4,
the
adjusted
EBIT
for
the
group
dropped
to
€151
million,
a
margin
of
5.5%.
I've
already
commented
on
the
effects
that
affected
our
operating
segments,
and
rest
assured
that
we
will
address
these
very
actively
this
year.
In
addition,
higher
personnel
expenses
due
to
higher
variable
remuneration
compared
to
the
low
level
of
the
prior
year.
We
also
saw
an
impact
from our
ongoing
digitalization
initiatives,
mainly
driven
by
the
implementation
of
SAP
S/4HANA.
For
full
year
2021, KION saw
order
intake
of
around
€12.5
billion,
revenues
of
€10.3
billion,
both
by
the
way record
levels
for
KION
and
an
adjusted
EBIT
margin
of
8.2%.
Page
14
shows
the
reconciliation
from
adjusted
EBITDA
to
the
net
income
for
the
group.
Reported
EBIT
included
positive
non-recurring
items
of
€42
million
in
the
past
quarter.
These
were
mainly
driven
by
a
pension
plan
amendment
to
allow
employees
to
choose
their
form
of
payout
at
the
time
of
retirement,
and
we
also
recorded
releases
of
provisions
in
relation
to
the
capacity
and
structure (sic) [structural] (00:19:52)
program.
Net
financial
expenses
decreased
substantially
to
minus
€10
million,
driven
by
lower
refinancing
costs
due
to
reduced
financial
liabilities
and
an
improved
net
interest
result
from
our
lease
business.
Taxes
increased
nominally,
reaching
minus
€24
million
in
Q4
based
on
higher
tax
deductibles
and
additional
tax
credits.
Impacted
by
the
lower
rate
in
Q4,
the
tax
rate
for
the
full
year
was
standing
at
25%.
Overall,
we
ended
the
fourth
quarter
with
a
net
income
of
€137
million
and
earnings
per
share
of
€1.08,
while
we
saw
a
net
income
of
€568
million and
earnings
per
share
of
€4.34
for
the
full
year.
Let's
move to
the
free
cash
flow
statement
on
page
15.
Full
year
2021
free
cash
flow
amounted
to
€544
million.
Main
driver,
of
course,
for
the
free
cash
flow was
our
strong
operating
performance.
On
the
negative
side,
we
saw
an
increase
in
net
working
capital,
driven
by
higher
inventory
levels
mainly
caused
by
the
semi-finished
trucks
I
mentioned,
partly
compensated
by
a
favorable
development
of
trade
payables.
Operating
CapEx
was
lower
than
originally
planned
since
we
saw
some
investments
spilling
over
into
this
year.
In
Q4,
we
recorded
a
free
cash
flow
of
€409
million,
following
our
usual
seasonal
pattern
with
Q4
which
is,
as
you
know,
the
strongest
cash generating
quarter
for
us.
Overall,
we
ended
the
year
with
a
strong
cash
generation.
Page
16
shows
the
net
debt
as
well
as
the
corresponding
leverage
ratios
of
our
business.
At
the
end
of
December
2021,
net
financial
debt
decreased
by
€312
million
to
€568
million
at
year-end
2021,
mainly
driven
by
the
significant
free
cash
flow
generation.
The
leverage
ratio
based
on
net
financial
debt
improved
to
0.3
versus
0.6
at
the
end
of
2020. Our
net
pension
liabilities
decreased
to
around
€1.2
billion
end
of
December,
mainly
due
to
higher
discount
rates;
and
leverage
on
industrial
net
debt
decreased
substantially
to
2.0,
significantly
down
from
3.1
at
December
2020. You know,
we
have
two
investment-grade
ratings
right
now;
and
with
that,
no
covenant
testing
for
our
new
ESG-linked
revolving
credit
facility.
Yes.
And
with
this,
back
to
you,
Rob,
for
the
outlook
for
full
year
2022.
Thanks,
Anke.
Let's
move
to
page
18 [Technical Difficulty] (00:22:45-00:22:5).
Thanks,
Anke.
Let's
go
to
our
outlook
on
Page
18
for
2022.
After a
strong
performance
in
2021,
KION
expects
to
show
further
profitable
growth
in
2022.
We
expect
an
increase
in
sales,
we
expect
an
increase
in
adjusted
EBIT,
and
we
expect
an
increase
in
profitability.
Although
I
do
must
highlight
here
that
there
are
still
some
significant
uncertainties
in
the
global
supply
chain
around
the
material
availability
and
also
around
material
pricing
and
inflation.
So,
let's
go
to
that
outlook
and
let's
walk
you
through
it.
Order
intake
we
expect
to
come
in
between
€11.6
billion
and
€12.8
billion.
We
expect
to
finish
revenue
this
year
between
€11 billion
and
€12
billion
in
revenue.
We
expect
to
be
better
than
€1
billion
of
adjusted
EBIT
between
€1.010
billion
and
€1.15
billion
of
EBIT.
Our
free
cash
flow
we
expect
to
come
in
between
€520
million
and €640
million.
And
our
ROCE
for
the
year,
we
expect
to
finish
between
11%
and
12%.
On
page
19,
you
can
see
my
key
takeaways.
KION
is
very
well-positioned
in
a
dynamic
and
growing
market,
and
reached
record
levels
last
year
in
order
intake
and
revenue.
And
I
am
very
excited
about
leading
KION
into
its
promising
and
profitable
future
here.
We
expect
very
solid
financial
performance
this
year
despite
raw
material
inflation
and
supply
chain
interruptions.
Those
particularly
affected
the
fourth
quarter, and
we
expect
to
address
these
going
forward
through
agile
pricing
actions
and
efficiency
and
productivity
improvements
across
the
company.
And
with
our
full-year
2022
outlook,
you
see
we're
very
well
on
the
path
to
achieving
our
medium-term
targets
in
2023
to
which
I
am
fully
committed.
So
Anke
and
I'd be
delighted
to
answer
questions
now,
and
let's
open
the
line,
operator,
please.
Ladies
and
gentlemen,
at
this
time
we will
begin
the
question-and-answer
session.
[Operator Instructions]
First
question
is
from
the
line
of
George
Featherstone
with
Bank
of
America.
Please
go
ahead.
Hi.
Good
afternoon, everyone,
and
thanks
for taking
my
questions.
I'll
go
one at
a
time.
And first
one would be
for you,
Rob.
Just
wanted
to
know
what
you
learned
in
the
first
few
months
of
being
with
the
business?
Is
there
anything
you particularly
like,
anything
you'd
like
to
change?
And
do
you
think
there's
a
need
to
change
[indiscernible]
(00:25:57)
medium-term
strategic
aims
of
the
business?
Thanks
for
diving
in
right
there,
George.
As
I
said,
I've been
working
real
hard
to
get
to
know
the
business
and
get
to
know
our
customers'
views
and
get
to
know
an
external
outside
in-view,
as
well
as
the
inside
out-view.
I've
met
over
300
colleagues
across
the
company.
I'm
very
motivated
with
what
I
see.
I
must
say,
also
I've
been
following
KION
for
many,
many
years.
The
Industrial
Truck & Service (sic) [Industrial Trucks &
Services] (00:26:27)
business
has
played
an
instrumental
role
in
all
of my
industrial
companies
over the
last
30.
I've
been
following
the
company
itself
since
the
IPO
in
2013.
So
basically
what
I'm
seeing
really
confirms
the
excitement
and
the
motivation
to
come
here,
and
really
underpins
we're
in
a
good
position
now
and
we've
got
very
exciting
growth
potential
going
forward.
You
asked
where
my
–
I
also
talked
about
the
KION
2027
strategy.
I
think
it's
a
very
strong
strategy,
and
it
does
give
us
some
opportunities
for
refinement
and
extension.
A
great
example
of
that
is
adding
sustainability
right
in
the
middle
of
our
strategy
last
year.
That's
going to
be
an important
part
of
our
focus
going
forward.
I
expect
we
do
some
work
on
the
multi-brand
strategy.
It's
a
very
important
element
to
focus
on
performance
and
agility.
I
talked
about
agile
pricing.
I
think
that
the
entire
commercial
and operations
need
to
be
very
agile
in
the
environment
that
we're
in,
and
I
expect
that's
an
important
part
of
our
work
going
forward.
KION's
got
some
exciting
core
values
that
underpin
our
performance and
underpin
our
company.
And
with
their
focus
on
sustainability
and
the
intersecting
three
bottom
lines
of
people,
profitability
– or
people,
planet
and
profitable
growth,
there's
a
very
strong
focus
in
KION
on
people
and
leadership.
So
I
see
these
as
refinements
and
extensions
to
a
great
strategy
that's
already
underway.
We've
been
implementing
it
for
about
the
last
five
years,
and
I
expect
it
puts
us
very
well
on
track
to
be
that,
by
far,
a
global
leader
in
logistics
and
Supply
Chain
Solutions.
What's
your
second
question,
George?
Thank
you
very
much,
Rob.
Yes.
And
my
second
question
would
be on SCS.
I
just
wanted
to talk
a
little
bit
about
or
ask
you
rather
about
the
contracts
that
you
have
in
SCS
in
terms
of
the
structure
and
the
pricing
within
them.
Are
they
typically
fixed
pricing?
Or
do
you
have
any
inflation
linkage
in
there?
And
also,
in
terms
of
the
new
contracts
that you
signed
today,
have
you
got
any
form
of
mitigation
for
what
is
ultimately
quite
volatile
raw
material
and
supply
chain
environment?
And maybe
I'll
pick
that
up,
George.
Hi,
it's
Anke.
I
would
say,
we
have
both
types
of
contracts,
so
we
have
fixed
contracts,
but
we
have
also
contracts
with
pass-on
clauses.
It
depends
on
the
project,
it
depends
on
the
customer, it
depends
on
the
competition,
and
finally,
the
negotiations
we
are
conducting.
But
we
have
definitely
learned
from
the
year
2021,
as
we
have
said.
So
one
of
the
tasks
is,
of
course,
to
increase
the
share
of
contracts
with
pass-through
clauses.
But
again,
currently
we
do
have
a
variety
of
contracts
and
that
is
because
we have
a
competitive
environment.
Okay.
Then
one
final
question
for
me,
if
I
may
able
to
squeeze
in.
I
noticed
that
you'd
had
quite
a
significant
increase
in
the
number
of
employees.
I
think
it was
9%
year-on-year
in
2021.
Just
wondered
where
you've
been
deploying
those
extra
employees,
where
particularly
in
the
business?
And
is
there
a
need
for
you
to
invest
in
more
capacity
given
the
strong
end
to
the
year
for 2022?
Yeah.
We
have
a
strong
increase
in SCS,
of
course,
as
you
can
imagine.
You
have
seen
the
increase
in
order
intake.
You
have
seen
the
increase
in
revenues
we
have
achieved,
so
that's
only
possible
with
adding
to
the workforce.
And
that
will
also
go
on
in
the
year
2022,
so
it's
a
strongly
growing
business.
And
on
the
ITS
side,
we
do
have
new
production
facilities.
So
we
have
added
a
couple
of
employees
in
Jinan,
in
our
new
facility
as
well
as
in
Poland.
So
also
on
the
ITS,
we
see
growth
of
our
employee
base
based
on
the
new
production
facilities.
And
additionally,
we
have
a
strongly
growing
service
business,
so
that
is
not
to
underestimate.
Also,
that
depends
on
service
technicians,
but
still
the
majority
was
growth
in
our SCS business.
Okay.
Thank
you
very
much.
Hey
George,
we don't
want
to miss
putting
a
plug
in
for
adding
quite
a
few
software
capabilities
and
engineers
along
the
way
as
well;
real
important
part
of
our
growth
here.
Next
question is
from
the line
of
Sven
Weier
from
UBS.
Please
go
ahead.
Yes.
Thanks
for
taking
my
questions.
Good
afternoon,
Rob.
Good
afternoon,
Anke.
The
first
question
is
on
the
EBIT
guidance
for
2022.
When
I
take
the
midpoint
of
the
guidance,
I
obviously
get
to
a
run
rate
of
€270
million.
You
had
€150
million in
Q4. So
how should
we
think
about
the
phasing
of
that?
Should
we
already
see
a
significant
improvement
in
the
first
quarter,
given
that
some
of
the
additional
costs
you
had
in
Q4
might
have
been
also
a bit
one-off,
the
pricing
improves
of
the
backlog?
And
yeah,
I
think
that's
– I
think
the
guidance
was
probably
a
relief,
but
I
think
the
issue
some
people
still
have
is
how
do
you
– does
it
add
up
on
a
quarterly
basis
to
get
to
this
run
rate?
That's
the
first
one.
Yeah.
Hi,
Sven.
Hi.
Hello
from
my
side.
Yes,
that's,
of
course,
a
very
often
asked
question,
as
you
can
imagine, based
on
what
we
have
seen
in
Q4
and
learned
in
Q4.
Let
me
first
comment
on
the
overall
levers
which
will
support
our
margin
development.
So
the
volume
growth,
of
course,
is
the
most
important
lever
and
that
is
based
on
our order
book
and
the
additional
capacities
we
have
put
into
place.
Secondly,
we
have
higher
prices
in
our order
book
from
the
second
price
increase
last
year,
and
the
price
increase
beginning
of
2022
will
come
into
force
in
the
second
half
of
the
year.
Thirdly,
we
have
our
structural
program
savings,
as
we
have
pointed
out.
And
the
fourth
effect
is
a
very,
very
strong
service
business
which
we
also
have
seen
this
year.
Now,
let's
come
to
the
headwinds.
Yes,
we
have
seen
the
Q4
effect,
but
I
would
say
it
was
very
much
pronounced
with
the
respective
headwinds
in
Q4
[indiscernible]
(00:33:08)
order
of
magnitude
cannot
continue.
So
Q4
was
really
an
extraordinary
high
effect
on
the
ITS
side
as
well
as
on
the
SCS
side,
where
we'll
also
see
in
Q1
still
some
spillovers
from
2021
projects
with
a
higher
cost
base
going
into
2022.
So
taking
all
of
that
together,
I
would
say,
Q1
and
the
first
half
potentially
of
the
year
will
still
see
somewhat a
lower
margin
and
the
second
half
of
the
year
it's
expected
to
be
stronger.
So
that's,
in
a
nutshell,
what
we
expect
and
see
for
2022.
Understood,
Anke.
Thank
you.
And
I
mean
based
on
the
numbers
you've
seen
so
far
in
Q1,
I
guess
there
is
already
also
a
sequential
improvement
in
Q1,
right?
So
it's
not
a
totally
second
half-loaded
guidance.
We
will
talk
about
Q1
once
we
are
in
Q1 and
that
is
end
of
April,
as
you
know.
But
what
we
can
say
is
that
our
order
pipeline
is
very
well
sold
on
the SCS
side.
We
have
mentioned
that
the
truck
market
is
still
in
very
healthy
conditions,
but
there
are
also
still
some
uncertainties
out
there.
So,
let's
talk
about
Q1
once
it's
over
and
finished,
and
we
can
give
you
the
number.
It's
fair
enough.
Thank
you,
Anke.
And
the
second
point
was
just
following
up
on
some,
let's
call
it
the
self-help
improvement
measures
you
probably
especially
have
on
the
truck
side.
And
Rob,
you
already
talked
about
agile
pricing.
I
guess,
maybe
also
– I
mean,
I
know
everybody
had
supply
chain
issues
last
year,
but
the
question
is
whether
they
may
be
even
more
pronounced
in
the
truck
business
than
at
other
companies,
your
own
cost
base.
So,
I
was
just
wondering
what
– is
there
also
a
mentality
change
needed
within
the
truck
organization?
Because
normally,
you
always
have
this
one-time
price
increase
in
the
year,
and
now
this
needs
to
become
agile.
So,
how
easy
do
you
find
to
implement
that
actually?
Hey, Sven,
I
take
my
hat
off
to
the
performance
of
our
Industrial Truck
and
Service (sic) [Industrial Trucks & Services] (00:35:26)
business
worldwide.
I
think
it
overcame
some
very,
very
significant
challenges
during
the
course
of
last
year,
and
I
expect
that
we
continue
to
overcome
challenges
during
the
course
of
this
year.
I
certainly
wouldn't
be
talking
about
any
attitude
changes.
I'd
be
talking
about
continuously
working
to
make
our
performance
better
and
better
and
better;
and
an
important
element
of
that
will
be
the
agile
commercial
activities
that
we've
talked
about.
But
we've
got
a
very
strong
basis
and
a
strong
team,
and
I
think
we've
got a
good
run
in
this
year.
And
you
also
mentioned
multi-brand.
I
mean,
I
think
we
can
now
see
at
your
former
employer
[indiscernible]
(00:36:06) the
US
are
picking
up.
So,
what's
the
recipe
for Linde in
the
US?
Sven,
the
recipe
[ph]
is we had to (00:36:19)
to
assume
that
all
the
elements
that
made
the
multi-brand
strategy
at
AGCO
one-to-one
apply
here.
KION
has
great
brands
with
a
wonderful
heritage.
I
think
we
could
position
each
of
our
brands
very
successfully
in
the
market
on
a
sustainable
basis,
where
each
of
our
brands
are
able
to
do
sustainable
win-win
business
with
their
target
customers
and
taking
market
share
from
competitors
outside
of
KION.
And
I
think
we
could
do
so
by
– and
by
listening
to
our
customers
is
how
we're
starting
this.
And
the
whole
story
is
to
understand
the
customers,
their
ambitions,
their
needs
now,
how
they
see
the
future
and
help
them
realize
that
future
in
a
fashion
that
gives
them
multiple.
As
a matter of
fact,
all
the
elements of
intralogistics
and
Supply
Chain
Solutions
they
need
from
KION's
brands,
and
having
those
brands
positioned
so
we're
covering
the
entire
market
as
opposed
to
parts
of
it.
That
will
be what
we'll
be
working
on.
And
I
expect
that
over
a
period
of
time
we'll
be
able
to
talk
about
that
more,
and we'll
be
able to
show
the
effect
of
it.
Great.
Looking
forward
to
that.
Thank
you,
Rob.
Thank
you,
Anke.
Next
question
is from
the
line
of
Sebastian
Growe
from
BNP
Paribas
Exane.
Please
go
ahead.
Yeah.
Hi.
Good
afternoon.
Hi,
Anke.
Hi,
Rob. Thanks
for
taking my
questions.
The
first
one
is
on
the
supply
chain
issues
and
also
then
related
to
the
guidance.
And I
would
like
to
start
on
the
supply
chain
with
the
question
simply,
what
you're
currently
observing
in
that
very
supply
chain?
Are
things
getting
better,
or
say,
at
least
more
stable
and
reliable?
It's
a
similar
comment
we
just
heard
from
[indiscernible]
(00:38:09) so
I would
be
interested
in
your
current
observations
here.
And
then
related
to
it,
when
I
think
of
your
guidance
and
also
then
the
related
growth
of
7%
to
17%
for
the
group
on
the
top
line,
how
much
of
a
risk
buffer
is
embedded
here?
And
the
same,
obviously,
would
also
apply
to
the
margin.
And,
if
I
may,
just
briefly
on
ITS
and
the
Americas
[indiscernible]
(00:38:32)
very
strong
growth
from
what
is
a
relatively
low
base
still
I
think
for
your
business.
Can you
just
walk
us
through
the
outlook
[indiscernible]
(00:38:40)
and
what
the
planned
measures
to
regain
share
in
the
region
are?
Thank
you.
Why
don't
you
and
I
tag
team
on
that,
Anke?
Let
me
talk
about
some
of
the
supply
chain
difficulties
now.
Maybe
you
can
address
the
other
portions,
and
we'll
see how
we
finish
[indiscernible]
(00:38:58).
But
Sebastian,
I
mean
it's
no
secret.
Everyone
is
struggling
with
a
very
tight
supply
chain
right
now,
and
there
are
different
interruptions
and
there's
quite
a
bit
of
volatility
there.
That
was
with
us
last
year.
I
do
expect
that
it
continues
with
us
this
year,
at
least
the
first
part
of
it.
The
first
half
I
expect it
to
be
more
pronounced
than
the
second,
and
we'll
be
observing
this
very
carefully.
Having
said
that,
KION
added
€2
billion
of
sales
which
is
a
very
significant
amount
year-on-year
of
incremental
sales,
which
means
a
very
significant
amount
of
incremental
supply
chain
performance
and
parts
being
received
and
purchased,
and
supply
chain
challenges
being
overcome
in
2021.
And
our
team
has
been
very,
very
focused
on
that,
and
I
expect
that
we're
able
to
continue
to
meet
these
challenges
as
they
come
up.
And
hopefully,
they'll
abate
a
bit
in
the
second
half.
Anke,
would
you
like
to
talk
to
some
of
the
things,
too?
Sure.
Hi,
Sebastian.
Yeah,
we
still
are
seeing
supply
chain
issues,
as
Rob
has
pointed
out.
Things
are
not
getting
better,
things
are
not
getting
worse. But
I
would
say,
it's
on
a
stable
–
we
are
facing
a
stable
situation
if
I
compare
it
with
Q4.
But
if
some –
one
supplier
can
deliver
again,
then
potentially
you
have
another
supplier
who
is
getting
a
little bit
into
trouble.
So
it
will
be
a
tight
management
necessary
especially
during
the
first
months
of
the
year
here.
Your
question
was,
have
we
baked
in
something
into
our
guidance?
Yes,
of
course,
we
did
so.
We
baked
some
effects
into
our
guidance.
Also
with respect
to
potentially
trucks
which
cannot
be
delivered,
but
more
substantially
also
with respect to
material
cost
headwinds.
We
have
seen
a
significant
number
this
year
affecting
us,
and
we
have
also
taken
a
considerable
amount of
headwinds
into
consideration
for
the
year
2022.
Would
you
mind
putting
a
number
behind
that?
I
don't
give
you
a
concrete
number,
as
you
know,
but
what
I
will
do
is
give
you
the
number
we
have
seen
in
the
last
year
or
so –
in
2021.
We
have
faced
material
cost
headwinds
of
roughly
€120
million,
so
that
was
even
a
little bit
more
than
our
high double-digit
to
low triple-digit
which
we
estimated,
and
you'll
see
the
effect
on
Q4.
We
spoke
about
spot
buys
we
had
to
do
in
order
to
secure
the
delivery
to
our
customers,
and
all
that
has
somehow
landed
in
our
material
cost
headwinds.
And
for
the
year
2022,
we
do
not
expect
that
number
to
go
down
based
on
the
current
market
environment.
I
think
that
is
the
guidance
we
can
give
you
on
that
one.
Okay. Fair
enough. Yeah.
It
rather
will
increase
than
going
down
[indiscernible]
(00:42:08)
That
makes
sense.
And
in
terms
of
the
volume
that
you
have
put
on
to
[indiscernible]
(00:42:14)
way
when
it
comes
to
the
volumes
in
the
IT&S
business.
How
should
we
think
about
that?
Again Sebastian,
I
have
spoken
about
12,000
trucks
which
we
couldn't
deliver
this
year
based
on
the
missing
material
and
the
missing
parts,
which
are
sitting
in
inventory
and
which
we
are
going
to
retrofit
as
soon
as
we
do
have
it.
And
all
in
all,
the
order
of
magnitude
will
hold
true
also
for
2022
plus
and
minuses,
so
don't
[ph]
name down
here
on
an (00:42:48)
exact
number
for
the
guidance.
It's
a
full
year
guidance,
as
you
know.
We
are
putting
ranges
around
in
order
to
not
give
one
exact
number
and
then
might
be
proven
to
be
wrong.
So
that's
also
with
respect
to
trucks
and
material
cost
headwinds.
Yeah.
Yeah,
Sure.
And
on
the
Americas?
Rob,
do
you want
to
speak
about
our
positioning
and
our
development
in
North
America? Sebastian,
can
you
repeat
your
question?
It
was
how
we
develop
further
or
intend
to
grow
our position
for
the
North
America
on
the
truck
side.
Wasn't
that
your
question?
Yeah.
Sure.
I
think
it
has
been
obviously
going
on
for
ages
[indiscernible]
(00:43:36) that
you
had
in
the
past
double-digit
market
shares
in
the
region,
and
with
that
obviously
also
pretty
high
volumes.
And
now
you're
[indiscernible]
(00:43:45)
pretty
low
market
shares
of
[indiscernible]
(00:43:48)
and
we
have
seen
obviously
in
quarter four,
a
very,
very
strong
development.
It's always
difficult
to
extrapolate
a
quarter,
but
if
you
could
just
help
us
with
understanding
what
has
driven
that
phenomenal
increase
and
how
we
should
think
about
the
further
trajectory
from
here?
That
would
be
helpful.
Yeah,
that's
an
exciting
story,
Sebastian.
We've
put
a
team
in
place
there
that
has
worked
very
hard over
the
last
1.5 years
to
capitalize
on
some
good
decisions
that
we
did
make
in
the
past
years,
too.
I'm
quite
conscious
that
the
story
all
the way
back
to
1977.
And
where
we
are
now,
the
2021
performance
was
quite
exciting.
We
took
our
revenues
up
very,
very
significantly.
If
you
want to
talk
about
units
in
the
market,
we
went
from
probably
about
4,000
units
per
year
on
average
to
an
order
entry
last
year
of
10,000. There
was
a
lot
of
work
done.
It's
an
interesting
time
in
the
North
American
market
right
now.
The
market
is
growing
very
strongly. It
was
a
record
year
in
North
America
last
year.
And
some
of
the
competition
is
facing
some
interesting
challenges,
and
we
see
it
as
an
opportunity
for
our
business
there.
And
I
think
the
2021
order
intake
at
10,000 demonstrates
the
impact
of
working
on
the
key
accounts.
And
part
of
the
key
accounts
is
benefiting
from
the
very
strong
teamwork
between
our
Industrial
Trucks
&
Services
business
and
our
Supply
Chain
Solutions
business
in
North
America.
Some
of
the
key
accounts we
were
able
to
enter
for
the
Truck
business
came
from
the
Supply
Chain
Solutions
business.
In
addition,
there
are
some
real –
very
good
work
on
getting
some
substantially
stronger
dealers
into
our
network.
We've
been
working
on
a
network
transformation,
going
from
smaller
and
less
performing
dealers
to
larger
and
financially
strong
and
very
focused
dealers
for KION
there,
and
have
seen
some
very
substantial
increases
with
the
dealers
that
just
came
in
last
year,
making
a
big
difference
in
the
order
entry.
So,
we
see
it
as
a
very
good
starting
point,
but
watch
that
space
because
our
expectation
is
to
go
get
a
very
strong
share
there.
We
expect
to
be
able to
demonstrate
that
in
the
times
to
come.
So,
thanks
for
picking
up
on
that.
We're
focused
on
that.
The
team
is
working
hard
on
it.
We
got
the
right
team
in
place.
We've
got
exciting
dealer
network
improvements.
We've
got
products
going
in
that
are
right
for
the
market,
especially
focusing
on
the
warehouse
segment
and
the
warehousing
segment.
I
think
that will
be
a
good
boost
for
us.
And
look,
watch
this
space
and
we
keep
talking
about
it.
And
we're
excited
about
the
cross-selling
capabilities
that
Industrial
Trucks &
Services
and
Supply
Chain
Solutions
are
demonstrating
and
have
in
their
plans,
especially
around
the
key
accounts
that
we talked
about
Okay.
Sounds
encouraging.
Thanks.
Next
question
is
from the
line
of
Daniel
Gleim
from
Stifel.
Please
go
ahead.
Yes.
Good
afternoon,
Anke,
Rob.
Thank
you
for
taking
my
questions.
I
actually
have
two
of
them.
First
one
is
for
Rob.
I'm
wondering
whether
we
will
see
a
Capital
Markets
Day
at
the
end
of
this
fiscal,
and
whether
you
will
present
2027
guidance
or
mid-term
targets
at
that
point.
That
is
question
number
one.
Well,
I
expect we
do
have
a
Capital
Markets
Day
at
the
right
point
in time,
Daniel,
and
we'll
be
telling
you
exciting
things
about
what
we've
already
done
and
what
we
have
in
mind.
There
will
be
no
reversal
on
the
2027
strategy,
so
I
think
we're
very
well positioned
with
our
2027 strategy,
and
I
talked
about
an
ability
to
refine
it
and
extend
it.
And
so,
I
don't
see
an
immediately
pressing
need
for
a
Capital
Markets
Day
in
the
short
term,
but
at
the
right
moment
in
time
we'll
be
coming
and
sharing
some
further
exciting
future
plans.
Very
clear.
Thank
you very
much.
The
second
one
is
for
Anke.
I
value your
opinion
how
to
calculate
true
underlying
margin
for
the
SCS business
in
2021,
given
on
what
we
heard
so
far.
I
think
you
mentioned
€60
million
in
additional
costs
for
the
full
year.
Is
that
the
correct
number?
And
secondly,
I
wonder
whether
simply
adding
back
those
€60
million
to
the
EBIT
line
gets
the
job
done?
Or
would
you
also
point
to
lost
sales
that
we
would
need
to
add
back
to?
No,
there
are
no
lost
sales
you
have
to
add
back
to.
Underlying
margin,
I
would
say, is –
you
have
seen
the
margin
development
in
the
first
three
quarters
of
the
year,
and
we
were
hit
in
the
fourth
quarter
by
additional
costs
as
we
have
pointed
out
in
order
to
serve
the
customers.
In
order
to
maintain
milestones,
we
really
had
to
face
higher
labor
and
installation
costs
which
we
haven't
seen
in
the
three
quarters
before.
I
would
say
that
you
also
can
look
at
our
mid-term
targets
where
we
have
given
the
guidance
for
SCS
of
12%
to
14%
profitability.
So,
that
gives
you
a
good
hint
towards
the
profitability
SCS is
able
to
achieve.
Now,
this
is
where
[indiscernible]
(00:49:20)
question.
And
maybe
pushing
my
luck
a
little
bit,
when
we
think
about
the
€60
million
in
2021,
could
we
roughly
scale
what
the
€60
million
will
look
like
in
2022?
Is
it
half
of
that
or
one-third?
How
should
we
think
about
that
number
in
2022
from a
zero
comparison
basis,
so
not
incremental,
but
€60
million
in
2021
compared to
X in
2022?
Yeah,
you
can
try
our
luck
and
maybe
I'll
give
you
a
little
bit
more.
It
gives you
a
more
complete
answer
with
the
€60 million.
I
think
you
misunderstood
it.
So
the
€60
million
we
said,
is
more
than
half
of
the
full year
impact,
so
you
can
easily
double
that
up
for
the
full year
impact.
But
I
would
expect
that
to
go
down
in
the
year
2022.
As
we
said,
it
was
really
–
we
were
hit
hard
in
Q4
on
the
SCS
side
with
respect
to
cost
increases,
particularly
for
some
sides
of
particular
customers
where
we
wanted
to
keep
the
schedule,
where
we
also
have
not
negotiated
a
postponement
of
certain
milestone
so
that
has
really
hit
us
hard
in
the
fourth
quarter.
And
I
see
some
spillover
effect,
as
I
said,
from
2021
projects
going
into
2022, where
we
will
also
see a
higher
cost
burden.
But
I
would
not
expect
to
see
that
in
the
full year,
so
to
say.
Very
clear.
Thank
you
very
much,
both
of
you.
Next
question
is
from
the
line
of
Jorge
Gonzalez
Sadornil
from
Hauck
Aufhäuser
Investment
Banking.
Please
go
ahead.
Hello.
Thank
you,
Rob
and
Anke,
for
taking
my
questions.
My
first
question
will
be
around
your
expectations
for
the
order
intake
evolution
of
Supply
Chain
Solutions
in
2022.
I
was
interested
to
know
if
you
see
a
softer
evolution
for
the
e-commerce
vertical,
taking
into
account
that
the
post-COVID
economy
scenario
that
we
currently
have
is
maybe
a
little
bit
worse
for
e-commerce
after
the
rapid
growth.
And
if
you
see
other
verticals
growing
faster
this
year,
it
would
be
interesting
to
have
some
feedback
about
that.
And
my
second
question
will
be
around
the
mix
for
industrial
truck
orders
in
2021.
You
show
us
that
the
volume
grew
51%,
but
if
I
remember
well,
the
orders
in
euros
grew
by
40-something
percent.
So
I
was
wondering
how
the
mix
has
changed?
If
this
is
going
to
[ph]
revert (00:52:07)
at
some
point,
and
if
that
is
going
to
mean
also
better
margins
maybe
in
the
future
when
the
mix
change
not
to
potentially
bigger
[indiscernible]
(00:52:19)
maybe you
can
tell
me
a
little
bit
more
on
this,
please?
Okay.
Let's
have
a
[ph]
trial mail (00:52:27)
on
your
first
question
before
we
deep
dive
into
the
next
one.
e-commerce
is
still
a
very,
very
strong
vertical
of
ours
and
a
strong
growing
vertical.
So
e-commerce
and
what
we
call
general
merchandise,
you
can
also
somehow
put
that
together,
is
one
of
the
fast,
strong,
growing
verticals,
then
followed
by
grocery
and
food
and
beverage.
So
if
you
take
not
only
pure-play
e-commerce
but
also
look
at
general
merchandise
who
have to
go
into online
channel
fulfillment,
you'll
see
a
very
strong
growth
of
that
one.
If
we
go
into
the
mix
question,
I
would
say,
so
warehouse
is
slightly
down.
The
overall
trend,
nevertheless,
remains
that
the
warehouse
is
increasing
and
that
has
a
negative
effect
on
the
value;
not
on
the
numbers
and
units
of
trucks,
but
on
the
value,
as
the
warehouse
trucks
are
smaller
trucks
and
have
a
lower
average
sales
price.
Yeah.
And
maybe
if
we
have
not
hit
your
question
correctly
then
please
repeat
it.
No,
that's
perfect.
Yes.
I
was
wondering
if
it
is
because
you
are
selling
more
small
forklifts.
And
well,
from
now
on,
this
is
– maybe
there
is
not
going
to
be
the
correlation
between
now the
volumes
and
the
price.
Yeah,
there
is
some
–
with
the
increase in
share of
warehouse
trucks,
there's
a little
bit
of
decoupling
absolutely.
So,
you
know
that
we
quite
often
talked
about
the
statistics
and
that
also
the
small
hand
pallet
trucks
getting
a
motor
are now
part
of
the
statistics
and
adding
to
the
units.
But
from
the
overall
pricing
position,
these
are
rather
very
low-value
trucks
and
all
of
that
has
–
yeah,
goes
into
the
numbers.
Thank
you very
much.
[Operator Instructions]
Next
question
is
from
the
line
of
Philippe
Lorrain
from
Berenberg.
Please
go
ahead.
Hey, good afternoon.
Thanks
for
taking
my
question.
That's
going
to
be
more on
the
working
capital.
I
was
wondering
a
little
bit
how
we
should
think
about
the
net
working
capital
in
2022.
Inventories
went
up
a
lot
in
2021
driven
by
all
positions,
and
that
was
especially
the
case
in
work
in
progress.
Payables
went
up
and
helped
a
bit,
but
looking
at
the
project
business
the
contract
balance
was
relatively
stable
because
new
orders
and
prepayments
finance
to
contract
assets
expansion.
So
is
there
anything
particular
to
expect
on
the
contract
balance
for
2022,
due
to
the
advancement
of
project
execution
and
also
on
the
remaining
working
capital
position,
so
perhaps,
probably
more
like
inventory?
That's
the
question.
Hi.
Philippe.
Yeah,
inventories.
I
think
I
said
also
in
the
last
call
that
inventory
will
go
down.
Unfortunately,
I
was
proven
wrong.
We
see
parts
not
arriving
and,
therefore,
ending
up
with
a
high
number
of
unfinished
trucks
in inventory.
But
yes,
I
would
expect
that
to
go
down
during
the
course
of
this
year;
and
therefore,
giving
a
relief
there.
Contract
liabilities,
I
would
expect
to
go
rather
up,
so
inventory
down;
contract
liabilities
up.
And
let
me
make
one
remark.
If
we
look
at
SCS,
at
year-end
the
net working
capital
was
again
negative.
So
you
know
that
we
have
spoken
about
a
quite
unusual
pattern
during
the
year
2021,
but
at
year-end
it
was
negative
again.
So
SCS
is
contributing
negatively
to
our
working
capital.
And
that
is
also
expected,
of
course,
for
the
year
2022.
Yeah,
that's
a
fair
point.
So
you
said
like
contract
liability is
going
up,
but
what
about
the
contract
assets?
Would
that
go
up
as
well
like
in
line
with
that
so
that
we
still
keep
like
a
contract
balance
that is
perhaps
relatively
stable?
Or
would
there
be
like
a
real
shift
observed
in
the
contract
balance?
I
would
rather
expect
a
positive
contract
balance.
So
more
growth
in
the
assets
then
or
how
do
you
understand
the
positive...
No,
no,
no,
rather
on
a
stable
level.
Okay. Okay.
Perfect.
And just
in
terms
of
the
guidance,
so
that's
basically
what
you've
baked
into
your
free
cash flow
guidance,
I
guess, no?
Yeah.
Sure.
Everything
we
know,
we
baked
into
the
guidance.
Okay.
And
these
bigger
fluctuations
that
you've
seen
especially
on
the
contract
balance
in
the
project
business,
is
that
leading
you
to
changing
your
view
perhaps
on
the
target,
let's
say,
kind
of
net
financial
leverage
for
the
business? Do
you
believe
perhaps
that
having
a
net
financial
leverage
that
doesn't
go
up
too
quickly
is
perhaps
the
right
thing
to
do
because
of
the –
we
have
potential
working
capital
fluctuation?
I'm
not
100%
sure,
I
got
your
question.
Nevertheless,
let
me
try
and
answer.
So
if
we
look
at
our
net
financial
position,
you
have
seen
that
it
came
down
very
nicely
based
on
our
cash
flow
generation.
We
do
not
have
too
many
maturities
coming
up
this
year.
There
is
one-off
roughly
€90
million
promissory
notes
which
we
intended
to
pay
back.
Apart
from
that,
yes,
in
Q1
we
will
see
needs,
and
we
already
do
have
commercial
paper
out
and
so
on
in
order
to
finance
working
capital.
And
you
know
that
in
the
first
quarter
we
normally
are
negative
from
a
cash
perspective.
So
we
have
to
finance
working
capital
in
the
first
quarter.
But
that
is
following
the
usual
pattern
we
do
see
in
a
normal
year.
Yeah.
Sure.
Okay.
And
perhaps,
I'm
going
to try
again
like
on
the
topic
of
costs
and
so
on,
but
just
to
understand
a
bit.
So,
last
year
you
increased
prices
in
the
trucks
twice,
once
in
July
and
once
towards
year end,
that's
going
to be
effective
like
in
later
this
year.
If
cost
inflation
continues
to
be
a
topic
and
there is
no
normalization,
let's
say,
how
should
we
or
how
have
you
thought
about
the
guidance
on
the
profit
line?
And
should
we
expect
as
well
further
price
increases
perhaps
unscheduled
over
the
course
of
the
year,
and
hence
a
delay
again
in
building
up
the
margin?
Rob
will
talk
about
the
agility
in
pricing.
And
yes,
we
have
two
price
increases
last
year.
The
second
one
is
now
visible
in
the
order
backlog
and
then
we
have
the
more
pronounced
one
at
the
beginning
of
this
year,
which
will
come
into
force
than
with
the
orders
more
towards
the
second
half
of
the
year,
more
towards
autumn.
But
we
also
will
be
much
more
agile
throughout
the
course
of
this
year,
and
I
hand
over
to
Rob
to
comment
on
that
one.
Yeah.
I
think
that
you're
talking
about
one
element
of
pricing.
I
think
you're
primarily
discussing,
in
previous
times
one
or
twice a
year
uplifts
on
the
list
price
of
new
trucks.
And
the
list
price
of
new
trucks
is
one
element or
many
elements
of
pricing.
And
agile
pricing
means
you
can
work
on
multiple
elements
and
you
can
do
that
at
quite
a
much
interesting
– more
interesting
frequency
than
once
or
twice
a
year.
Agility
means,
one
can
be
working
on
that
at
any
point
in
time
as
appropriate
to
get
the
balance
right
to
be
handling
the
productivity
and
material
costs
and
the
inflations
and
the
energy
costs
with
productivity
in
the
operations
and
the
supply
chain,
but
also
frequent
adjustments
and
agile
adjustments
on
the
pricing.
So,
that's
what
I
mean
by
agile
pricing
and
we'll
be
seeing
that
as
we
go
forward.
Okay.
So,
you
mean
like
[ph]
as well like (01:01:20)
prices
in
the
aftermarket
I
guess,
because
that's
the
one
that
you
can
probably
address
[indiscernible]
(01:01:26)?
That's
one
element
I'm
addressing.
I'm
addressing
basically
everything
besides
what
you
were
talking
about
with
primarily
just
new
list
prices
on
new
trucks.
And
there's
many
more
elements
commercially
that
can
be
addressed
in
an
agile
pricing
fashion.
Sure.
Okay.
And
perhaps
just
like
last
topic
because
you
mentioned
the
energy
costs.
Would
you
mind
giving
us
like
a
little
bit
of
a
hint by
how
much
you're
exposed
to
rise
energy
costs,
perhaps
electricity
versus
gas?
We
have
some
data
on
your
megawatt-hour
consumption
from
the
sustainability
report,
but
putting
a euro
median
amount
behind
that
could
be
helpful.
Yeah. We
would
expect
that
we
are
rising
by
a
low
double-digit
million
euro
impact
this
year.
So
it's
not
the
highest
cost
for
us,
to
be
honest,
Philippe.
But
nevertheless,
it's
a
headwind
additionally
which
we
take
into
consideration.
Perfect.
Thanks
very
much. I'm back in the
queue.
In
the
interest
of
time,
we
have
to
stop
the
Q&A
right
now,
and
I
would
like
to
hand
back
to
Rob
Smith
for
closing
comments.
Please
go
ahead.
Thank
you,
Stuart,
and
thank
you
very
much
for
joining
our
call
today.
We're
really
excited
about
the
2021
performance
and
results
that
we
described
earlier
today;
record
elements
in
that.
And
we're
very
focused
on
delivering
our
2022
prognosis
as
we've
shared
in
route
to
deliver
in
the
2023
mid-term
objectives
that
I
and
our
KION
team
stand
fully
behind.
I'm
looking
forward
to
seeing
many
of
you
when
we're
out
and
about
in
the
next
couple of
weeks
in person,
and
look
forward
to
picking
up
these
conversations
then.
Thanks
for
coming
and
thanks
for your
time
and
your
very
good
questions.
Bye-bye.
Ladies
and
gentlemen,
the
conference
is
now
concluded,
and
you
may
disconnect
your
telephones.
Thank
you
for
joining
and
have
a
pleasant
day.
Goodbye.