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Good afternoon, ladies and gentlemen. Welcome to Chunghwa Telecom Conference Call for the Company's First Quarter 2021 Operating Results. [Operator Instructions] For information, this conference call is now being broadcasted live over the Internet. Webcast replay will be available within an hour after the conference is finished. Please visit CHT IR website, www.cht.com.tw/ir under the IR Calendar section.
Now I'd like to turn it over to Ms. Angela Tsai, the Director of Investor Relations. Ms. Tsai, please go ahead.
Thank you. This is the Angela Tsai, Director of Investor Relations for Chunghwa Telecom. Welcome to our first quarter 2021 results conference call. Joining me on the call today are Harrison Kuo, our President; and Vincent Chen, our Chief Financial Officer.
During today's call, management will begin by providing an overview of our business from this quarter, followed by a discussion of operational and financial highlights. After, we will move on to the question-and-answer session. On Slide 2, please note our safe harbor statement.
Now I will turn the call over to President Kuo. President Kuo, please go ahead.
Thank you, Angela Tsai. Hello, everyone. Welcome to our first quarter 2021 results conference call.
Let's begin on Slide 4. In the first quarter of 2021, mobile business continued to be the main focus in the market. We set a target of accumulating 2 million 5G subscribers by the end of this year, and we are glad to report a number of our 5G forecast are on track and potentially exceed our internal targets. As over 3/4 of 5G subscribers and the roughly 90% of iPhone 12 subscribers has adopted plans of TWD 999 or above. We remain positive about achieving year-over-year growth of our mobile postpaid ARPU in the second quarter and expect the trend to continue as well.
In addition, we own more than 6,300 5G base station completed during this quarter compared with the annual target of accumulating 10,000 5G base stations by the end of this year. Our 5G network construction is well ahead of schedule.
In the International Institute OpenSignal's 5G experience report in April, Taiwan was related in the top position in terms of 5G upload speed and the second position of 5G download speed in the world. As Taiwan's digital internet service provider, we remain committed to still taking 5G deployment to enhance 5G user experience in Taiwan.
Regarding our broadband business, we are pleased that we see ARPU uplift continue as a result of ongoing increase in higher price plan adoption. Subscriber migrate to our broadband of 300 megabits per second or higher continued to increase by approximately 58% year-over-year, contributing to year-over-year broadband revenue growth for the 4th -- 14 months in a row. The number of home Wi-Fi devices have also increased 352% year-over-year to supporting the popularity of our home-centric applications.
MOD business continued to roll out popular packages to enhance overall performance, and we are pleased to see our sales in both SVOD services and the channel services.
Now allow me to walk you through each of our business lines. Turning to Slide 5. You can see an update of our mobile business. In the fourth quarter, we continued to maintain our leading position in the mobile market. Excluding IoT SIMs, as revenue market share increased to 39% and the subscriber share reached approximately 60% since the international volume revenue loss had a full impact by border lockup due to COVID-19 in the second quarter last year. We remain optimistic and expect an overall year-over-year growth of mobile service revenue in the second quarter this year.
Please turn to Slide 6 for an update on our broadband business in the first quarter. This quarter, we are pleased that we see our broadband ARPU increased by 3% year-over-year, which reflects our success in migrating subscribers to above higher speed services and the other benefits stemming from stay-at-home opportunities in the new normal. The number of subscribers that sign up for connection space of 300 megabits per second or higher increased by 58% year-over-year. Our VPN service revenue contributions from enterprise customers grew as well. Thus, we are confident that we will maintain the overall upward trend in our broadband business despite the ongoing decline in the number of lower speed subscribers quarter-over-quarter.
Looking ahead, we intend to engage migration by roll out our high-speed services to further enhance overall ARPU and solidify our leading status in both household and the enterprise market.
Slide 7 illustrates our mobile business performance. In the first quarter of 2021, our MOD/IPTV platform continuing to be the largest video platform in Taiwan with more than 2.06 million subscribers. Since the COVID-19 pandemic deployed a majority large sports events and movie releases, our subscription and momentum decelerated as a result. However, our MOD ARPU achieved a slight growth year-over-year as a result of the successfully -- successful design of our product portfolio and pricing scheme.
During the quarter, we rolled out a new service of our product -- sorry, during the quarter, we rolled out a new service package, SVODs ALL PASS by aggregating several SVODs as a complete package, which resulted in a quarter-over-quarter decrease in the number of SVOD sign-ups, but successfully brought in SVOD service up-sell and drop of SVOD revenue to increase quarter-over-quarter.
In addition, our tiered price channel packages continue to be popular, which actually absorbed as well. Going forward, we will continue to focus on strengthening customer contribution to enhance ARPU. We aim to explore new finance content and introduce hard influencer channels to create new growth drivers.
Please turn to Slide 8 for an update on our ICT business. Overall, ICT project revenue in the first quarter increased by 20% year-over-year. Our emerging ICT service revenue increased year-over-year as well. IDC revenue and the cloud revenues increased by 40% in both -- 14% and 16% year-over-year, respectively, mainly due to revenue recognition from some government-related projects. Cyber Security revenue increased 31% year-over-year, which was primarily due to smart campus project. As ICT project revenue accounted for a greater portion of our total revenue year-over-year, we will continue to enhance our overall ICT technology capabilities and be more selective to further increase profit margin.
Now I would like to turn the call over to Vincent, who will review our financial results.
Thank you, President Kuo. Good afternoon, everyone. I will now discuss our first quarter financial results.
Please turn to Slide 10, which provides highlights on our income statement. From the first quarter of 2021, on a year-over-year basis, total revenues increased by 4.1% and operating costs and expenses increased by 3.7%. Income from operations increased by 5.5%, and our net income increased by 6.4%. In addition, our EBITDA margin increased to 41.09% from 40.18% in the same period of 2020.
Slide 11 provides a breakdown of revenue by business segment. In the first quarter of 2021, total revenue increased by 4.1% year-over-year, mainly due to the increase in ICT project revenue and handset sales revenue, which offset the decrease in the revenue from voice and mobile services as a result of COVID-19 impact and Voice-over-IP substitution.
Moving on to Slide 12. Our operating costs and expenses in the first quarter increased by $1.37 billion or 3.7% year-over-year, mainly due to higher ICT project costs and cost of goods sold.
Slide 13 shows that cash flows from operating activities for the first quarter of 2021 decreased by $3.44 billion or $25.8 billion -- 25.8% compared to the prior year period, which was mainly due to a decrease of accounts payable and an increase of accounts receivable. As of March 31, 2021, the balance of cash and cash equivalents was $30.06 billion, an increase of $13.49 billion or 81.4% relative to 2020. The increase was primarily attributable to the issuance of corporate bonds.
On Page 14, you may find a table that compares our financial results with forecasts. As you can see, for Q1 2021, though our revenue was lower than our first quarter guidance, our performance measures, including income from operations, net income, EPS, EBITDA and EBITDA margin, all exceeded our forecast.
Lastly, please turn to Slide 15. For 2021, we are budgeting $43.1 billion in CapEx, including spending on our business purposes in 2021 such as accelerating the construction of 5G network, IDC and submarine cable.
That's the end of my presentation. Over to you, Harrison.
Now we open to the questions.
[Operator Instructions] Our first question is coming from Sara Wang from Morgan Stanley.
So I have 3 questions. So first, on the mobile side, just want to ask what's the apple-to-apple ARPU lift for the 5G adopters? Meaning, for example, before they migrate to 5G, when they were on 4G, the amount they paid and then how the increase on the dollar amount they paid after they migrate to 5G.
And then my second question is, so far, how's the fiber-to-the-home penetration for our, say, broadband customers? So is that like possible to assume all the customers will [ start ] over like 100 bps with the on fiber-to-the-home?
And then the third question is on the ICT project. So it seems the growth of the ICT revenue has been quite solid for the past few quarters. So would management please share with us how's the customer base look like? Are they mostly, say, government agencies or enterprises? Or what kind of industries they're from? And then do we have any target on, say, ICT revenue growth or revenue contribution for 2021?
Thank you for your question. I'll answer your question number one. The mobile ARPU -- about the mobile ARPU trend, our postpaid subscribers net adds continued to maintain positive in the first quarter. And we see up-sell among 4G users while 5G are continuing to strengthen our adoption of higher price plans. We remain to expect our mobile service revenue to be bottom-up in the second quarter of 2021, and that trend will likely to continue.
The second quarter, about the fiber-to-the-home penetration rate is approximately about 85%. And the ICT project...
So regarding the ICT question. So for quarter 1, our ICT, the growth rate is about 20%. And in terms of the customer base, so the major customers we had in quarter 1 are basically from government agencies like the Taipei City Government and some research institutions, yes. We expect the ITC revenue, we will say -- well, the revenue compared with last year will be probably about the same because, for this year, we'll be more selective in picking our ICT projects. So we expect the ICT margin will be higher than last year. And that's my response, yes.
[Operator Instructions] The next question is coming from Neale Anderson from HSBC.
I had a question related to 5G data usage and the network piece. Can you tell us what's the average data usage relative to 4G? And is that driving any changes in your network rollout? I presume you're still focused on coverage, but can you tell us how you're thinking about adding capacity later on in the rollout?
Neale, could you repeat your question? This is [indiscernible]. I'm not quite clear about that.
Yes. So the first one relates to data usage, average data usage on your 5G subscribers so far. Is that very different from 4G or not so much? And then related to that in terms of network hotspots or your areas where you've got a lot of traffic, how are you going to address those? Do you think about adding millimeter wave or additional sites to return?
The average 5G data -- user data usage is actually larger than that of the average mobile data usage -- data user, for sure. For example, like for the first quarter this year, the average 5G data user like 33 gigabytes versus the average mobile data user like 24. I think that's the difference.
[Operator Instructions] The next question is coming from Neale Anderson from HSBC.
I have a question relating to the ICT business and whether you can give us any insight on what sort of return level you're targeting on your investment in the ICT business. I ask it because we don't have any visibility on profits at the moment. It's quite hard also to distinguish the level in investment. So it would be helpful to get your view, what you're targeting in the next year or 2 in terms of return on investment in [indiscernible].
I think we've been working on the ICT project for many years. And the question, have you been using that? We tried to increase the profit margin every year. In between, we'll also like to bundle our on-product into -- in fact, into this project in order to increase the margin as well. So you can see that year-over-year, it's actually improving a lot. So I think that's how we are doing. And in between, also, I think we would like to model this in different part of project, try to figure out how to increase individual to enhance the whole process. I think we've been doing okay. And hopefully, this will facilitate in later years, for sure.
Let me add one point that in the enterprise side, we actively developed 5G commercial private network solution for industries. For small manufacturing application, the smart factory for the leading semiconductor company, the ASE Technology Holding joined with Qualcomm and Chunghwa, had been launched last year. And we will continue to develop projects in the semiconductors and other industries. And as you know, we will team up with our partners for various verticals to develop 5G service via B2B2X business model. Our focus includes a small manufacturing, as I mentioned earlier, and the smart transportation, smart agriculture, smart health care, autonomous driving, et cetera, that are applied in different verticals. Thank you.
The next question is coming from Sara Wang from Morgan Stanley.
So I have another 2 questions. So first on the first quarter results. So like first, congratulations on a solid result. It all exceeded our expectations. So can management share or what's the biggest hit in terms of results versus our expectation? Like which area we see actually higher growth than our previous expectation?
And then second question is still on the ICT. So for our 2021 guidance, either revenue or net profit, are we factoring in any upside from potential 5G enterprise applications? Or in other words, do we see some monetizational business models for the early 5G enterprise applications?
Okay. So for the first quarter results, right? So as you can see on Page 8, so we have -- so what type of beating our expectation is the revenues from our emerging business such like IDC, cloud and Cyber Securities. So as you can see, the growth is pretty much over 10% to 30%. So that's really positive news to us.
And for your second question with regards to enterprise application and the enterprise we are working out on their private enterprise network, so at this point, we'd expect the property of our customers. So we are unable to disclose their names.
Got it. Just in terms of, say, revenue or profit contribution factor in the 2021 guidance, so do we factor in any like incremental revenue from those 5G enterprise applications?
So because they are still on the very early stage for the private network, yes. So the proportion actually is quite small, yes.
The next question is coming from Peter Milliken, Deutsche Bank.
Good results. My question is really about the CapEx for 2021, in particular the Internet CapEx of $8.8 billion, which is about 5x as much as the previous 2 years. Can you just remind us what's the reason behind the increase in that part of CapEx in 2021? And would you expect revenues to come from that in 2021? Or would it be a longer-dated CapEx?
Okay. So for the CapEx, right? So the question is why in 2021 the CapEx has gone up, right, relative to prior periods? So the reason is that for the 5G network, we will -- we want to enhance and accelerate our deployment of 5G network. So that's one of the reasons. And also, we see a lot of demand from customers with regards to our IDC, cloud services. So that's why we tight up spend [indiscernible] on the -- yes. So we spend quite a lot of money on the capital expenditures and construction. And also, we also see the need from the submarine cables. That's why we work with our international partners to build new submarine cables.
So in terms of your second question, right, do we expect revenue to come in 2021? We will say yes and no. For some of the capital expenditures, we can see profits in near term. For some capital investment, we will see it in a longer term. Yes.
So when I look at the Internet part of the CapEx, the $8.8 billion, that would be mainly data center build. Is that correct? Or is there a lot of other things you're also expanding very sharply in 2021?
Yes, you are right. Yes, so normally, data center, IDC.
The next question is coming from Jack Hsu, SinoPac Securities.
Hello? Do you hear -- sorry.
Yes. Go ahead, please.
I have 2 questions -- 3 questions. My first question is about, I mean, our EBITDA margin is grow, but also with the increase of the global devices, sales also increased. So could you give us about more color about the reason why the EBITDA margin can grow, even the mobile device revenue growth? This is my first question.
And my second question is about -- we have informed -- we just informed, we have collaborated with some customers on the commercial private network. And I just read from the news and some news has informed the sales team may have the private -- commercial private network revenue in 2021, maybe above or maybe TWD 1 billion or TWD 2 billion. Is that correct? Or how many billions the -- how many billion, the revenue were related to the private network in the 2021? And this is my second question.
My third question is about -- could you give us about some information about 5G base station number until now or maybe until May or even until June. Because the governments, they will give the subsidy of that were related to the number of the base station deploy our market. And I mean just how many 5G base station we have deployed until now? These are my questions.
Okay. So for the first question, right, so why EBITDA margin is high? Because of the -- we just mentioned, right, because for the first quarter, there's an increase in our ICT revenue. And also, we -- there's a lot of contribution from our application via value-added services. And also, broadband revenue also increases. So that's why our EBITDA margin increased.
And so for the second question, with regards to the private enterprise network, right? For the revenue, we cannot disclose at this point. Yes. And also because one reason is that because our customers don't want us to disclose their identity. So it's not nice for us to disclose. And also for the revenue, because it's at a very early stage. So many of them are still at the [ POC ] stage, yes. So we are unable to comment at this point.
So for the third question, regarding the number of base stations. So actually, the construction of the 5G network progresses as planned. So by the end of this year, we will hit more than 10,000 base stations, and now it's over 6,300 base stations already, yes, at the end of the first quarter. Yes.
And in terms of the government subsidies, so basically, we say because, yes, the government, $15.5 billion, and we'll get a portion. We pay roughly, yes, 1/3, yes, in line with the spectrum cost.
Got it. These are helpful. And just to follow up, 2 follow-up questions. So first the following question is about, so if we get the subsidy from the government, we'll let -- subsidy will -- how does the subsidy will affect to the income statement? Will it affect the cost or will affect to the EBITDA margin?
Okay. So the government subsidy, right, so how should we account for it? So basically, once the budget is approved, then we will record as a deferred revenue, then we will always amortize it over the useful life of the 5G base station.
So does that mean that will be included to the revenue segment. Is that true?
Yes. It will be included as revenue, yes.
So net revenue will be accounted for in the second quarter or will be accounted for in the second half of the year?
Yes. We will include it once NCC approved.
Okay. So does the NCC has approved now or until to the -- in the second half year?
Okay. So it's not up to our decision, yes. So it will be for the NCC to decide the timing, yes.
Okay. Got it. And my second follow-on question is part of -- we just kind of inform the commercial 5G network wins now, and we cannot disclose our customers' information. But we -- I just interest because we got the news from the media. They had informed about commercial private network revenue maybe were up to the more than TWD 1 billion. So could you give us some more details or even color about how many the commercial private network revenue in 2021 will be above the TWD 1 billion or TWD 2 billion in 2021?
We have no idea about the number you just mentioned, yes. So we are not able to comment at this point.
[Operator Instructions] The next question is coming from Jack Hsu, SinoPac Security.
I'm also interested with the ICT revenue, the revenue segment. We have just -- some question is about the ICT revenue. But I just want to clarify, is the ICT revenue is almost the same with enterprise revenue or that's something different?
Yes. So for ICT revenue, right, so they are mostly enterprise revenue. Yes.
Okay. So how many -- I mean how many revenue -- how many percentage of the revenue is related to -- with the ICT?
We mentioned that last year, the ICT-related revenue already. I think in the past several years, it's already more than 10%, right, roughly like 10%. Last year is larger because, last year, we have a lot of large government-related project incurred. So it's like 13%, more than 13%. In this year, we mentioned in the first quarter, in general, we mentioned about the guidance for this year for ICT, which will measure volume. The percentage will be a little bit less because this year, the big project will be a bit less. So we -- I think this year, we anticipate like 12% kind of portion.
So ICT will be the 13% last year, and that will be the 12% in the 2021, is that correct?
Yes, it's correct.
Okay. Got it. And so just one follow-up question. And we just mentioned we will sum -- the budget will about the data center deployment. So because I just missed the information, can you give us the information how many our CapEx will relate to the IDC data center deployment in the 2021 story?
So for Internet, our total capital expenditure is $8.8 billion. And in that section, mostly for IDC, yes.
[Operator Instructions]
Okay. Thank you for your participation. Goodbye, everyone.
Thank you, President Kuo. Thank you for your participation in Chunghwa Telecom's Conference. There will be a webcast replay within an hour. Please visit www.cht.com.tw/ir under the IR Calendar section. You may now disconnect. Goodbye.