Sangoma Technologies Corp

TSX:STC

Earnings Call Analysis

Earnings Call Transcript 2024-Q2

[Operator]

Thank you for standing by. This is the conference operator. Welcome to the Sangoma Investor Conference Call. As a reminder, all participants are in listen-only mode, and the conference is being recorded. [Operator Instructions]I would now like to turn the conference over to Samantha Reburn, Chief Legal Officer. Please go ahead, Ms. Reburn.

[Samantha Reburn, executive]

Thank you, operator. Hello, everyone, and welcome to Sangoma's Second Quarter Fiscal 2024 Investor Call. We are recording the call and we'll make it available on our website for anyone who is unable to join us live. I am here today with Charles Salameh, Sangoma's Chief Executive Officer; Jeremy Wubs, Chief Operating and Marketing Officer; and Larry Stock, Chief Financial Officer to take you through the results of the second quarter of fiscal year 2024, which ended on December 31, 2023. We will discuss the press release that was contributed earlier today, together with the company's financial statements and MD&A, which are available on SEDAR+, EDGAR and our website.As a reminder, Sangoma reports under International Financial Reporting Standards, IFRS, and during the call, we may refer to terms such as adjusted EBITDA, which is a non-IFRS measure that is defined in our MD&A. Before we start, I'd like to remind you that the statements made during the course of this call that are not purely historical are forward-looking statements regarding the company or management's intentions, estimates, plans, expectations and strategies for the future. Because such statements deal with future events, they are subject to various risks and uncertainties and actual results might differ materially from those projected in the forward-looking statements. Important factors that could cause actual results to differ materially from those in the forward-looking statements are discussed in the accompanying MD&A, our annual information form and the company's annual audited financial statements posted on SEDAR+, EDGAR and our website.With that, I'll hand the call over to Charles.

[Charles Salameh, executive]

Thank you, Sam, and good afternoon to everyone on the call. Your presence here is greatly valued as we discuss Sangoma's journey and its achievements. When I joined 4 months ago, I saw the significant potential assets at Sangoma. Given the progress we are making, I'm excited now more than ever of our potential and our ability to be a market leader providing communication technologies. The vision that I laid out last quarter is now in motion with concrete steps towards realization of this direction.To kick things off, I'd like to highlight our fiscal second quarter performance as detailed in our recent press release. We closed our Q2 with total revenues of $62.3 million, alongside adjusted EBITDA of $10.4 million. This translates to 17% margin. This is a testament to our team's hard work and dedication, particularly over the last 120 days. Now reflecting on our discussion from November, when I was still quite new here, we announced and embarked on a transformative 100-day plan for Sangoma. This initiative was aimed at a comprehensive reassessment of our operations, was crafted to align our strategic direction and was intended to maximize the potential of our assets. I am thrilled to report substantial progress in our evolution into a premier growth-oriented cloud-based managed communication services provider.Sangoma's expansion [ with ] acquisitions certainly brought a rich diversity of offerings. However, realizing the full potential of these assets requires overcoming the challenge of an effective integration. Addressing this was the cornerstone of the 100-day plan that I outlined previously. Now as we are past the initial 100 days, we have a transformative plan that is now in full execution mode. We are swiftly moving towards becoming a more dynamic and agile client-centric organization, fully integrated to meet the evolving needs of our customers. The true value of Sangoma lies within the integrated offer we can provide this market. Today, I'm super excited to share some key milestones in this journey.First, we made some changes to our management team, including augmenting it with strategic hires aligned directly to support the company's needs. We've hired Mark Strachan as the company's first-ever CIO. Mark's deep experience in IT transformation is invaluable and as addition, signifies a major step forward for Sangoma. Additionally, as part of our forward-looking go-to-market strategy and the overhaul that this entails, we further strengthened our team by introducing a seasoned global sales operations leader and a new marketing head whose respective focus will be on enhancing our marketing presence and defining Sangoma's brand in the industry. My leadership team is now in place to lead Sangoma into a new era.In our organizational restructuring, we streamlined functions and aligned our leadership with specific operational functions that enhance our agility and innovation capacity. This restructuring not only drives innovation, but it also has led to a significant cost reduction, which Larry will discuss in far more detail.Savings that can be applied to the growth transformation, we are about to undertake. But our approach balance is nurturing our diverse and existing portfolio with expanding into new markets through bundled offerings, targeting sophisticated mid-market clients. This dual strategy aims to cater to both our traditional base and enables new growth avenues to be opened. A key commitment I made from last quarter was to self-fund this transformation, a goal, I am proud to say we've successfully achieved and Larry will confirm this in his update.Our product offerings are being fully rejuvenated with new and innovative bundles marking a whole new phase of Sangoma's commitment to being a dependable innovation partner to our vast ecosystem. Jeremy will share insights into these developments and our customer support enhancements, which we aim to complete by the end of this fiscal year. We've also reimagined our market strategy, leading to a revitalized approach that Jeremy will further detail.Our internal operations have experienced significant improvements moving away from outdated process and systems that previously hindered our efficiency and our scalability. These changes are pivotal to Sangoma's growth, enabling us to better meet the market's demands. This decisive operational overhaul is already generating positive contributions to the overall financial performance of the company. And it should be expected that this level of transformation, the needed yet opportunistic changes we are making to capture our full market potential will show a lag before it translates to revenue contribution. Yet with our clear strategy, the right leadership in place, reliable execution and transparent communications, we are now in a position to provide financial guidance for our full fiscal FY '24, which Larry will detail in just a few moments.With that, I now pass the baton to Jeremy Wubs, Sangoma's Chief Operating and Marketing Officer, to dive deeper into our strategic market and product initiatives. Jeremy, over to you.

[Jeremy Wubs, executive]

Thanks, Charles, and thank you all for joining our call today. While I've spoken to some of you since joining in September, I look forward to more collaborative engagements with the investment community in the weeks and months ahead. I'd like to start by saying that I share the excitement that you can hear in Charles' remarks. I've worked with Charles for many years, and I can't recall a time when he was this enthusiastic and energized by what's already been accomplished and what's ahead.So let's jump in and share some details on the changes we've made across the organization, starting from our go-to-market strategy and then working our way into the company. Sangoma has been long successfully focused on selling component technologies to a broad and diverse clientele, a practice that will remain a crucial underpinning throughout our transformative stage. However, as our company achieves greater effective internal integration, it offers us the ability to bundle these components, allowing us to target more sophisticated clients and clients further along in their digital transformation journey. This ability to expand our offerings has and will prove instrumental in serving clients with more complex and rapidly expanding needs, whether that be network modernization, technology updates or more broadly leveraging cloud-based communications capabilities within their organization.Let me share with you our recent client win to help illustrate how this is already bearing fruit. Recently, a state-wide park department in the United States required a comprehensive solution for managing a series of parks. This client was looking for an experienced provider to take accountability for delivering and managing a full-stack technology solution, including ongoing maintenance and support. This is exactly the type of clients, the bundled capabilities of Sangoma can reach. Smaller vendors providing point solutions or components, they put the burden on clients to manage and integrate these pieces themselves, and larger vendors would have difficulty providing the capabilities and support needed at an affordable price. Sangoma is well positioned to play in both the small market and more sophisticated mid-market. Client examples like this recent win offer higher MRR and NRR potential for both Sangoma and its vast partner ecosystem.As you can see, things are changing rapidly, achieving complete and effective integration position us to offer not just component technologies, but feature-rich recurring services to more sophisticated clients in specific mid-market industries. Looking forward to fiscal year 2025, we anticipate tapping into market segments with specific needs such as retail, small and medium-sized government agencies, hospitality, health care and in general, more distributed enterprises whose challenges and sophisticated requirements align perfectly with our bundled solution capabilities. To be clear, a go-to-market adaptation of this scale will take time to ramp, and there'll be a lag before it delivers material results. I'm excited about the clear opportunity encouraged by the early improvement and success we're already seeing.So now let's shift a bit more inward. As Charles mentioned earlier, Sangoma brings to market a world-class breadth of offerings. That's a big part of what attracted me here. But we've come up short on the consistent, reliable innovation, and as I mentioned earlier, the integration that our end market demands. The increasingly sophisticated SMB segment, our key market, is seeking enterprise-like capabilities at affordable prices. To address this head on, we've established an innovation team led by our CTO, Nenad Corbic, with a clear mandate to deliver new product features and enhancements with a reliable cadence, all of which is underpinned by best-in-class customer service and support, working in partnership with Mark, our CIO. While it's still early, we've already made significant strides. Among them, our ability to harness the power of AI technologies across the portfolio, including real-time and post transcription services, summarization, sentiment analysis, knowledge processing and virtual assistant functionalities. Yes, these plans are ambitious and executing them successfully will be a complex undertaking, but we now have a clear strategy, the right team in place, and we're on our way to unlocking the full potential of our platform. I look forward to your questions and increased dialogue with the investment community in the weeks and months ahead.And with that, I'm pleased to hand things over to Larry.

[Lawrence Stock, executive]

Great. Thanks, Jeremy, and thanks to everyone for joining us today. I'll share with you some details of our fiscal second quarter results in just a moment. But I'd first like to focus my remarks today on the strides we've made as an organization that I'm very proud of, particularly in the face of a challenging backdrop. Despite current top line revenue trends, our financial discipline has never been stronger as evidenced by our sequential adjusted EBITDA growth and margin expansion. But what I'm most pleased about is our balance sheet. In my tenure, it's arguably never been in better shape with a 17% sequential increase in cash flow from operations and record high cash conversion.To help frame this, let's step back for a moment to our fiscal fourth quarter of last year, which ended on June 30, 2023. At that time, we made the prudent decision to accelerate the remaining quarterly issuances of Sangoma shares owing to the Star2Star sellers that were scheduled to continue until fiscal '26. Fast forward to this past quarter, which ended on December 31, our robust and reliable cash generation enabled us to successfully expedite the remaining tax benefit payment to the Star2Star sellers well ahead of schedule. This marked an accelerated end to Sangoma's payment obligations and balance sheet complications relating to this acquisition. These deliberate decisions reflect our dedication to simplifying the company's financial landscape by eliminating the lingering complexities. By settling this financial commitment ahead of schedule, we have strategically unburdened our balance sheet, providing us with a clear path to prioritize and fuel Sangoma's growth initiatives.From an operational standpoint, inventories remain at healthy levels, down marginally versus last quarter, and our robust and reliable cash generation has enabled us to consistently pay down debt. So how did we get here? Well, in our fiscal first quarter, we made the difficult but necessary decision to right size the organization through headcount reductions, real estate and vendor consolidation and other related rationalizations, all with the objective of becoming more agile and focused. As compared to our first quarter annualized run rate, these structural changes have resulted in approximately $6 million of cost savings in the fiscal year and $9 million on an annualized basis, considerably ahead of our internal forecasts.Now let's get to results, metrics and guidance. Revenue for the second quarter of fiscal '24 was $62.3 million, up fractionally compared to the same period a year ago and down 1% on a sequential basis. Let's talk a little deeper. Services revenue increased to $50.7 million, representing 81% of total quarter revenue, up 3% compared to the same period a year ago, yet declined just under 1% sequentially. Our services business has experienced a notable uptick in revenue year-over-year and the slight decrease in services revenue quarter-over-quarter is attributable to the transformation of our go-to-market strategy that Jeremy and Charles discussed earlier. Product revenue, representing 19% of total quarter revenue declined from $11.9 million to $11.6 million, a decline of 3% sequentially, in large part due to prevailing geopolitical and global economic conditions, which many companies are facing related to CapEx.Cost of sales during the second quarter decreased 5% to $18.3 million compared to $19.2 million a year earlier. The decrease is primarily due to overall revenue mix. This translated to a second quarter gross profit of $44 million, up 3% compared to the same period last year. Gross margin for the second quarter was approximately 71%, up 2 percentage points from the same quarter last year due to the favorable revenue mix. Our second quarter operating expenses consisting of sales and marketing, research and development, general and administration and amortization of intangible assets totaled $44.5 million versus $45 million in the first quarter. Starting in the second quarter of fiscal '24, the company has removed amortization of intangible assets from the general and administration expenses to give a more accurate view of the company's hard costs. The slight decline in operating expenses was due to cost savings initiatives and previously announced headcount reductions.Second quarter adjusted EBITDA was $10.4 million, representing approximately 17% of revenue and up nearly 6% sequentially on higher margin due to the revenue mix and the cost savings initiatives. Net loss for the second quarter was $3.2 million or $0.10 per fully diluted share compared to a net loss of $2.7 million or $0.08 per fully diluted share for the equivalent period last year.Now before moving on to the balance sheet and cash flow performance, I'd like to comment on operational metrics. We've heard the feedback from the investment community around the importance of disclosing relevant operational metrics and valuable tools used in effectively measuring the health of our business, and we agree. Specifics around how and when we disclose particular operational metrics will evolve over time, but we anticipate sharing greater operational transparency beginning in our fiscal '25. In the meantime, an operational mainstay of Sangoma's platform that I'm particularly proud to share is the stickiness of our services business. Our FY '24 to date services revenue churn is 0.9%, underscoring the reliability and value our services provide to our customers.With that said, let me discuss in more detail a few cash flow and balance sheet items referenced earlier that I'm particularly pleased about. During the second quarter, we generated $9.19 million in cash flow from operations, almost double the $4.98 million generated in the same quarter last year and a 17% increase over last quarter. This was driven by our ongoing focus on efficient working capital management and our prudent approach to cash spending. Cash conversion of cash flow from operations to adjusted EBITDA during the second quarter reached 88%, almost 2x the rate compared to 47% a year ago and 79% from the immediately preceding quarter. We finished the quarter with cash balances of $10.6 million, paid down $4.4 million of our term loan, satisfied the contingent consideration payable of $2.1 million and continued to trim inventory. Each of these metrics reflects our consistent progression of quarterly cash flow generation and laser focus on working capital management. I remain pleased with our cash flow from operations and look forward to sharing with you our cash allocation methodology currently being finalized on our next call.As you may recall, we temporarily suspended financial guidance on our fiscal fourth quarter earnings call in September as we embarked on our strategic transformation. Given the strides we've made to date in our transformation plan and Sangoma's pivot to sustained profitable growth now in motion, we are confident enough in our visibility to resume forward financial guidance. We are already seeing results from the changes we've made, and we expect to continue to see those contributions as the go-to-market transformation continues. With that said, we expect fiscal '24 revenue in the range of $245 million to $250 million and adjusted EBITDA in the range of $41 million to $44 million.Before I close, I'd like to thank Sangoma's dedicated team members around the world for their commitment and focus. I'm sure that they are all as excited as we are as Sangoma continues on our journey.With that, I'll hand it back to Charles for a few closing remarks. Charles?

[Charles Salameh, executive]

Thank you, Larry. As you can tell by now, we have quite a bit going on, but I am thrilled to share with all of you the remarkable progress we've made against the transformation plan. These changes, while challenging and complex are not just remedies. The pivot to these changes that are set into motion will enable Sangoma to remain the market leader in providing outstanding service to our existing and growing SMB customers while at the same time opening meaningful new opportunities within the adjacent mid-market. Throughout this process, our leadership team has left no stone unturned. And as this transformation across people, product, marketing, financials begin to take shape, I am extremely excited by what lies ahead for us.I'd like to close by extending my absolute gratitude to our employees, our customers, our partners and our investors for your unwavering support and confidence in Sangoma's direction.With that, operator, please open the call to all questions.

[Operator]

[Operator Instructions] The first question comes from Max Ingram with Canaccord Genuity.

[Max Ingram, analyst]

This is Max on for Rob joining at Canaccord. Maybe just 3 quick ones for me, starting with -- starting with first, gross margins were strong this quarter, better than the last couple of quarters. Just getting into the drivers there, is that primarily a result of mix? Or is there some pricing in there? Any color would be helpful.

[Lawrence Stock, executive]

So Max, yes, this is Larry. Most of that is driven by the mix, right. Services revenue was 81% this quarter, and that drives a lot of that. What I can tell you, though, is that what we're seeing for both services and products, they both had fairly consistent overall market profiles this year and mix really drives that change that we've seen this quarter.

[Max Ingram, analyst]

Okay. That's helpful. And then secondly, during the transformational period, I mean, it sounds like the priorities for cash, I think you had said, are going to be officially released next quarter. But my question there was, it sounds like M&A right now isn't -- at least last quarter, it didn't seem like it was going to be a priority going forward. So I was wondering if there's anything you can share on what -- how you're thinking about using the cash. It's going to go towards debt pay down or anything else you'd like to do with it?

[Charles Salameh, executive]

Yes. The transformation, obviously, is a longer process for us. We're kind of right in the middle of it. As a CEO my job is clearly to come focus on delivering healthy and sustainable profitable growth. Building the cash reserve, strengthening the balance sheet, gives us lots of optionality. [ And we're ] right now and now that we understand the position of the company and its financial strength and [ we're attended ], we're going to be sharing with you some of our capital allocation strategies as we go into the next quarter call, which needs some time to really look at all the options that are now available to us more than we've ever had before. And we want to make sure we're thoughtful about it, and we will be communicating that to you in Q3.

[Max Ingram, analyst]

Okay. That makes a lot of sense. And then quickly, last question is, last quarter, you discussed the focus on reinvigorating the brand of the company, not just to partners but to the end customers. I was wondering if you can add any additional color on what strategies you're employing there. And then I'll pass the line.

[Samantha Reburn, executive]

Yes. For us, it's really critical that the end customer has a clear understanding of the value proposition of Sangoma. I think historically, we've left it to our partners to communicate that to the end customer. Obviously, our focus continues to be very much on partners, partners as our route to market. But we're making investments around communicating to our end customers, whether that's to events normal go-to-market activities, how we're going to go and -- how we're going to go and make sure our end customers have a good view and create that pull in through the partners. So kind of, Jeremy as the marketing officer, also responsible for our go-to-market, that's really critical for us to help drive sustainable growth on a go-forward basis.

[Jeremy Wubs, executive]

And I'll just add to you, we just brought Maria on board, our new Head of Marketing, who has had tremendous experience in sort of the brand revitalization programs. She's here now. And that's the whole idea is to continue to push that brand to our end customers, make our brand relevant to the industry that they're focusing on and really kind of get this full strategy going. So part of that management restructure that I spoke about, Maria's addition was specifically focused on that particular item.

[Max Ingram, analyst]

That's really helpful.

[Operator]

The next question comes from David Kwan with TD Securities.

[David Kwan, analyst]

I just want to clarify the services revenue, so that declined this quarter sequentially. And I think you talked about the impact of the transformation as it relates to the go-to-market strategy. Is that just general disruption because of all these changes that you've been making? Or is there something else going on? I know in the past it was a SIP-trunking, wholesale SIP-trunking business. I don't know if that had come back again or if they're maybe just all the distractions from all the changes you guys are doing right now?

[Lawrence Stock, executive]

Yes. Thanks for the question, David. No, nothing structurally from that point of view at all. It's really the change in the go-to-market as we initiate that and where we are in the transformational journey. The revenue is solid and strong. And that's evident throughout how it impacts the balance sheet and throughout the P&L. So nothing other than that at this point.

[David Kwan, analyst]

Okay. That's helpful. And the guidance, it seems to imply, I think, maybe mid-single-digit type growth in services revenue. Does that kind of make sense from how you guys are looking at? And how should we be looking at it kind of going forward? I know in the past, there was a target of getting to 10% annual growth. Is that still a realistic target maybe a year out from now?

[Lawrence Stock, executive]

Well, David, we've issued guidance for the remainder of '24, which we've reinstituted here. We're ready to pivot more towards that revenue growth that we see in the business as we get closer to the end of '24 and get into '25. We'll share some guidance really at that time with respect to how we see that moving. As you know, we do expect a bit of a lag from the time we implement this new go-to-market strategy and when we see the revenue. But make no mistake, our long-term priority is still consistent growth in Sangoma's revenue with absolute emphasis on services revenue quarter-over-quarter.

[David Kwan, analyst]

That was helpful. The last one also related to the guidance, I guess, it seems like it implies a continued decline in the product revenue. Is that more a macro geopolitical that you guys have talked about that kind of an issue? Or are you guys, I don't know, maybe deemphasizing that part of the business?

[Lawrence Stock, executive]

Yes. So certainly, the global economic conditions, interest rates, shipping interruptions and other uncertainty absolutely plays a role from that perspective, and we do see somewhat of a conservative approach by customers in terms of how they look at CapEx. However, I think if you look and you see where we're guiding from what we're seeing today, that's our visibility as it is right now, and I would expect that to continue to [ address this ] fiscal year.

[Charles Salameh, executive]

I'm going to add a couple of comments on that, Larry. So product revenue, obviously, it runs through not only macroeconomic issues, but seasonality as well, customers buying periods and things of that nature. But the main message I would give you, David, is there's no moving away from that. [ As just ] part of the value proposition of Sangoma, as I've said many, many times, is lock in the value of the bundle. The bundle includes the components and end points and products that our customers require for the full stack solution. We see that as an incredible value differentiation to any other player in the marketplace. The product businesses, as important as the services business to us, will continue to be driven as part of the overall go-to-market transformation. As Jeremy told you, I told all of you that the historical view of the company was traditionally selling the components, mostly on their own, primarily because of some of the processes. All of this transformation that we're doing is that enable us to put these components together. One of those components happens to be product. And our clients are pulling product in as part of the overall services bundle and the full managed offering that we provide. So it's just as important, will continue to be as important and is a clear differentiator in what sets us apart from your traditional new [ CAD-type ] player in the marketplace.

[David Kwan, analyst]

That's helpful.

[Operator]

The next question comes from Gavin Fairweather with Cormark Securities.

[Unknown Analyst]

This is actually [ Graham ] on for Gavin. Gavin is just traveling. I was hoping you could give a bit more color on the timeline of the AI product development. Maybe you could just give us some rough guidance, that would be helpful.

[Jeremy Wubs, executive]

Yes. Yes. No, problem. A number of those capabilities actually just came into market in January for our contact center solutions and then the rest you're going to see over February and March. So I'd say we started in November, so to get the technology in the lab, started to test it with some clients and now we're releasing into January, February, March. So you're going to see it pretty much across the product lines there, [ along our ] UCaaS platform and going to see some new capabilities due in March around AI embedded in some of our security offerings, pretty comprehensive and across the portfolio.

[Charles Salameh, executive]

One thing I would add to that as well, just on one of Jeremy's key deliverables, particularly in the first couple of months that he has been here was a recognition that the second pillar of our brand strategy is innovation. I talked about innovation support, a strong broad ecosystem of partners and some of the best talent in the industry. That first pillar of innovation needed to be nurtured and triaged which Jeremy had done now by building in the Sangoma Innovation Center of Excellence. That center of excellence will continue to produce innovative new products and features on a very regular cadence, as you heard in his opening remarks. So this is not a onetime thing with the first tranche, which Jeremy just talked about in January, a second tranche coming in March. It will be a consistent theme so that we consistently meet the very changing needs of the small and medium business market, and again, create the differentiated value that we bring to the market that others don't. So that is going to be something you'll see not just on a time band, but a consistent approach almost every quarter, where we'll be launching new features and functionalities that continue to enhance our brand. So I just wanted to reassure you that this is not something I'm doing one time as a company. That is the brand of the company and that will continue to be a cadence for us on a going-forward basis.

[Unknown Analyst]

That's helpful. And just to sort of get some clarity on that, have you guys been -- how is the early demand for those solutions? Are you guys looking to kind of upsell customers on those? Are you going to start trying to maybe lead a bit more of your AI solutions? Any clarity on that would be great.

[Jeremy Wubs, executive]

Yes. I would say it's a combination. So the customers buy the higher-end packages and it comes with some more advanced transcription capabilities or other AI capabilities built in. And as a strategy, some of these, I'd say, similar capabilities are available in high -- very expensive enterprise solutions. So our strategy is to take the very practical things that we know are of interest in high demand in the SMB market and build them into the kind of the tiering of our offering. So it's kind of back to what I talked about earlier, which is getting enterprise-like capabilities at affordable prices and not AI for the sake of AI, but AI for the sake of practical things that really benefit businesses that are in that segment.

[Unknown Analyst]

That's great. And then just moving to the channel, how is the optimization of the channel partners progressing?

[Charles Salameh, executive]

It's progressing very well. I mean one of the things you have to understand as part of the transformational program of Sangoma is that we were made up of 11 companies. And those 11 companies were, to some degree, bifurcated by the acquisition that they were in. And so our idea now is to bring some of these partners together, bring our enablement of our solutions to those partners to kind of create the optimized channel that we're looking for. And that allows us to segment our partners better understand the various needs of our partners based on their customer base and the agents that they serve. All of that is coming along quite nicely. I've had multiple discussions with our top partners at various senior levels. They are excited about the changes we're making in the company. They're excited about what they can do with us and the sort of new Sangoma approach. And we're going to have a very -- and you are going to see more -- we'll talk more about this as we embark further into the go-to-market transformation about how we're going to actually segment our partners and how our go-to-market approach will be [ quietly spoked ] to the various partner segments to ensure optimization is at its highest level by a partner segment. So more to come on this. We're just really getting into the go-to-market component of the transformative plan, and I'll share more with you guys in Q3 and Q4 as how that's evolved. That's a great question.

[Unknown Analyst]

That's great. And then just the last one for me before I pass the line. Kind of the midpoint of the guidance implies EBITDA margins coming up to just over 17% if I'm looking at that rate. Can you just talk about how you expect the cadence of that to progress over the second half of the year? Is that just pretty much all from the cost efficiencies that you guys have been putting in? Is there some -- yes, if you could just maybe give a bit more color on how that ramps would be great.

[Lawrence Stock, executive]

Sure. It's really a combination of things, right? So the revenue mix for sure from a margin perspective. And then the cost savings initiatives that have just begun, as you've seen in the progression from Q1 to Q2 for us on the OpEx line continue as we get into Q3 and into Q4. So it will progress as we get through the year, evenly as we put those in place.

[Operator]

The next question comes from Mike Latimore with Northland Capital Markets.

[Unknown Analyst]

This is [ Vijay Devar ] for Mike Latimore. I have a couple of questions. One, on the sales cycle, if you could comment on how the sales cycle is coming along for -- especially for the bundles?

[Charles Salameh, executive]

Sorry, the question, how are the sales cycles coming along?

[Unknown Analyst]

No, no, the bundles.

[Jeremy Wubs, executive]

Great. I think that's a great question. I'd say increasingly, we've done a better job of packaging the integrated offers. We've seen that kind of a -- a reduction in the sales cycle for the bundle. I'd say that -- kind of that being said, back to Charles' comment early about the partners and the partner ecosystem, we still have some work to do to figure out what are the right bundles for which partners because the partners themselves are a key part of that cycle. So I'd say exciting progress to see so far, but we've got more to come as we optimize and figure out the best way to manage and grow through our partner ecosystem.

[Charles Salameh, executive]

Yes. I mean I would tell you that the first 120 days that I've been here and certainly Jeremy as well, our focus has been on some of the key operational components, which we've been speaking about and getting those things really fine-tuned inside the company. Because of that, the outcome of that will be a much more efficient bundled offering because one of the issues that we had during the transformation was actually integrating all the components. Now that the components are integrated, now we can actually produce them at a much faster rate. And the analogy I'll give you is we had a whole lot of ingredients in the kitchen. And what we did today is build the right kitchen [indiscernible] to get it far more efficiently. And that's certainly where we're at right now. We're in the point now of being able to measure the sales cycles on these bundles, but this -- we're 120 days in, and we're just beginning to see that process. So more data in Q3 and Q4. I've noted that question, and we'll kind of let you know how that's going with some real metrics on that as we go into Q3 and Q4. Is that fair?

[Unknown Analyst]

Sure. Yes, that's quite interesting. And maybe one more, if I can just, on collections and bad debts, do you see them declining as you made this transformation [ upfront ]?

[Charles Salameh, executive]

Collections and bad debt, are they declining?

[Lawrence Stock, executive]

Yes. We're very pleased with our AR and how quickly we turn AR into cash that's evident with the cash position that we have, that quickly return it. And there's nothing of any concern that I have relative to the AR base. We're not seeing any issues currently with anything economic that's driving anything there. Yes. No, certainly, no, nothing [ there ].

[Operator]

This concludes the question-and-answer session and today's conference call. You may disconnect your lines. Thank you for participating and have a pleasant day.