Basic Sanitation Company of the State of Sao Paulo SABESP

SWB:SAJA

Earnings Call Analysis

Strategic Investments and Cost Management

The company has demonstrated a strong commitment to growth and efficiency through strategic investments and cost management. In 2023, it invested BRL 6.3 billion in water and sewage infrastructure, a substantial increase from the previous year, indicating a significant leap in the company's capacity to generate new contracts and investments. To support revenue growth, the company underwent an extraordinary tariff review that led to a near 6% increase in tariffs, reflecting an ability to adapt to external economic factors and improve financial performance.

Operational Efficiency and Cost Reduction Initiatives

The company has initiated several measures to enhance operational efficiency and reduce costs. A personnel restructuring, including a voluntary dismissal program, resulted in a headcount reduction of 15% and is expected to impact payroll positively. Further efforts include improving delinquency management and leveraging technology, such as a shared services center and an SAP project, to review contracts and increase efficiency.

Innovative Energy Management and Savings

An innovative approach to energy management is highlighted by the company's plan to become more energy self-sufficient by 2027, which should provide cost savings in the long term. The company is exploring biogas production at sewage treatment plants, which could account for 11% of its energy needs, with additional benefits from the commercialization of byproducts. Moreover, the migration of energy to the free market and a focus on distributed generation, particularly solar panels, are strategies being implemented for better energy efficiency.

Financial Highlights and Growth

The company has achieved a 16% quarterly increase in revenue and a 21% annual increase, mainly due to tariff adjustments and a recovery in consumption patterns post-pandemic. Net income grew significantly by 84% in the fourth quarter compared to the previous year, reaching BRL 3.5 billion for 2023. These results show a clear direction towards financial improvement and increased profitability for the company.

Managing Regulatory Accounting and Construction Revenue

The company has experienced a significant increase in revenue partly due to the recognition of construction revenue. This is a regulatory accounting measure that represents not cash revenue but allows for better matching of revenues with the periods they are earned. A cautious approach is being taken to manage the financial effects of such accounting treatments.

Cultural and Structural Transformation

Ready for privatization and competition, the company is positioned to become a reference in sanitation both domestically and internationally. It has formalized a structure capable of adapting to various scenarios, indicating resilience and readiness for industry challenges and opportunities. This transformation is underpinned by hard work and dedication from the company's employees and third-party companies.

Debt Management Strategy

The company is actively managing its debt profile by converting foreign currency debts into local currency, which could mitigate exposure to currency volatility and offer a more stable financial structure going forward.

Litigation and Contingency Provisions

The reduction in general expenses reflects a decrease in contingencies and lawsuits, suggesting effective management of legal risks and a targeted approach to current lawsuits. This, along with other cost-reduction efforts, contributes to the company's focus on improving overall efficiency and lowering unnecessary expenditure.

Future Outreach and Universalization Plans

The company has plans to expand its service offerings to include rural and informal areas based on a future census by the state government, demonstrating a commitment to wider access to its services and compliance with universalization goals set for 2029.

Earnings Call Transcript 2023-Q4

[Luiz Tiberio, executive]

[Presentation]

Good morning, everyone, and welcome to SABESP Conference Call to discuss the earnings of the fourth quarter of 2023. My name is Luiz Roberto Tiberio, I am Investor Relations Superintendent.

Today with us, we have Andre Salcedo, CEO of SABESP; Catia Pereira, CFO and Investor Relations Officer; and Marcelo Miyagui, Accounting Superintendent.

Before turning the floor over to Andre Salcedo. I would like to make some announcements. This video conference has simultaneous interpretation into English and is being recorded. The slide presentation and recording will be available for download at the IR portal of the company, where you can find the earnings release. We remind you that questions can be made in writing only using the chat box of this platform. Our conference will last approximately 1 hour and 30 minutes. We will reserve the final part to answer your questions.

And to conclude my announcement so we would like to clarify that statements that may be made during this call regarding the business prospects of the company, as well as operational and financial forecasts and goals are based on projections made according to beliefs and assumptions of SABESP's management and on information currently available to the company and are not investments recommendations.

Forward-looking statements are not guarantee of performance as they involve uncertainties, assumptions and risks, including those disclosed in the documents filed by the company as they refer to future events and therefore, depend on circumstances that may or may not occur. Investors should understand that general economic conditions, industry conditions and other operational factors may affect the company's future earnings and lead to results that differ materially from those expressed in such forward-looking statements.

Now I would like to turn the floor over to Andre Salcedo.

[Andre Gustavo Salcedo Mendes, executive]

Good morning, everyone. It's an honor to be here again to present one more cycle of earnings, one more step towards the path we've been following since last year. This path is based on our strategic goals that were set in the beginning of the year, matured during this journey. And that today, we can share with you more clearly and also in a visual manner.

Our main goal as a public company, as a service utility company is to service society and our customers. We have a concern with sustainability, because we must ensure that the presence of human beings in large cities and our experience with the environment is more harmonious to reduce the impact of our presence, ensuring a better world and long-lasting resources.

We also have a social aspect. We include people in our management, and we know how much sanitation matters to communities, the lives of people and to preserve water sources and the environment as a whole.

So society is the center of our strategy. And we divide these goals into 4 dimensions. Starting at the top, internal processes dimension. We need efficiency to ensure maximized results, competitiveness. That is related to a clear dimension in terms of market and clients.

The market we operate in, that's composed not only of users of the service, but we also have the granting authorities, the city governments, state governments, and this planning has to be well coordinated to boost results.

And with that, we want to be a reference in services in the company. That combined with the innovation and people and staff, we want to be leaders in efficiency, modernity, creating new paradigms and solutions for complex problems and working in cooperation with other companies, both in Brazil and worldwide, to provide sanitation that can be accessible for everyone to reach the universalization of sanitation.

So on the left of the chart, you can see that is connected to sustainability in a broader way. But as applied to SABESP, sustainability also has an economic and financial dimension that's quite strong. Few services in the company are in Brazil or infrastructure have such a social and sustainable agenda -- sustainability and social agenda so deeply connected. So we work to have an economic and noneconomic impact for the benefit of society and the company.

And in the -- from the point of view of image, to make sure that we provide good services.

In the past, we brought to what we had delivered in terms of results and what we plan for the future. From the corporate point of view and the Executive Board and actions, we made changes to the company, reorganizing it, not only in the leaders, all the leaders are represented here in the slide, but also combining experiences -- market experiences with the history of knowledge building and training inside the company.

That has proven to be the right decision. And with good results. You'll be able to see in this presentation and in the earnings release.

We created a vision that the ESG agenda, combined with digital transformation and data governance, allows us to use all the information we have in the company, in the decision-making process. We created a new visual identity that is closer to people, more inclusive, lighter, more modern, and that reflects our vision for the company.

And we have launched a new PPI, which includes increase of investments for the next 5 years when compared to the last 5 years.

From the customer point of view, we have completed the commercial programs, we've submitted to the regulatory agency, and we are applying a collection rules diligently. We have reviewed the entire rule, and we're testing in this process, what's the best way to approach the customer. Giving more time, either by SMS or a call, what type of person responds better to each type of approach?

We did 2 feirões to the large collection events with 720,000 agreements.

In the corporate agenda, there is a process still in progress that has a cultural process of transformation combining competencies, both of the existing SABESP team and the new team we brought from the market, to make sure that all employees have the right environment to perform their activities. And with a major focus on contingency transformation linked to Sabrina, that is risk control.

Paula, I'm on the fourth column now from left to right, Paula is the leader of engineering, innovation and environmental risks. She has increased the deployment capacity for bidding processes, we have launched Integra Tietê. We've completed the delivery of 16 photovoltaic plants distributed generation this year. So now we have 43 plants that will have 60 megawatts -- average megawatts capacity, slightly more than half the low voltage demand.

And it's a very strong concept of circular economy, generating new businesses, monetizing the load for this generation, sanitary fillings and generating revenue from selling products.

And on the [indiscernible], we've been able to transform 22 business units into 18 operating units, and there's an important concept here of bringing to the central units, everything that's not operational and releasing those at the end to take care of everyday activities, collection and sewage treatment, water distribution. So all the support and nonoperational activities are distributed in the other officers so that they can work better with the operations in coordination with other officers, especially customers. And this coordination between the teams is working better and better and producing good results from now on.

So we are now quicker to respond and in electromechanics, for example, we can mobilize people to meet specific demands from operations, due to system deficiencies. And this is a continuous journey that started last year in operational units of sharing best practices. So what is best done in [ Franca, ] Vale do Paraíba, Vale do Ribeira, [indiscernible] we will be presented to the Coast team and also teams at the metropolitan areas. And that generates a continuous efficiency gain. So innovation that naturally happens in the end and that is shared to the entire company.

In the financial area, led by Catia, our CFO and IRO, we've made several advances, fixed collection. We renegotiated contracts with banks. We accelerated collection process, more cash available with hedging policy. We are now finishing the agreements with financial institutions to be able to implement it. And we have a technology road map for transformation to rationalize apps we have in the company, creating a single data platform and infrastructure platform, so that the entire company can use the same database and have access to information with no need of rework or adaptations.

And the regulatory area under Bruno, we've seen this approach with regulators sharing experiences, which results in a better understanding from the regulator of our day-to-day activities. And we -- there was a great recognition of our tariff in May -- March this year that allowed us to recover. And Bruno really leads and had a great work. We won the Olympia auction, which was really very important for us.

And also, there is the institutional relationship with mayors of the granting authorities and regulatory agencies, that's always also under his leadership, ensuring a single treatment to the demand needs.

Now planning. From the corporate point of view, which is D+1. So after privatization, what do we have to do on the first day and the following days for 100 days plan, to ensure that we will profit from the transition of company type, from a state-owned company to a private company. And we have a dedicated team for that, working with the superintendency. The ESG agenda will have evolved this year. We have the first debenture sustainable in blue that was launched. This was made along with a sustainable finance agenda that changes the way we relate to the capital markets.

Digital transformation, data analytics applied to the business starting to generate results, both in operations and with customers. There is a big business that will materialize this year in the coming years. And the customers, there is a set of services to be offered, in addition to basic sanitation services. That tends to generate more revenue and improve the value perception that the customer has.

From the tariff, we pay more attention to strategic customers to offering a package of services, not only water and sewage, but to meet the needs of large clients that have -- that need other activities.

The use of artificial intelligence to fight fraud, under measurement and losses.

Sabrina will advance in the new organizational culture. Also on D+1, creating an intelligent team with people that will boost our delivery capacity. We have also changed the way in which the company sees itself.

Now we have an alignment of goals or targets between the executives and the operational people. It didn't used to be like that in the past. So that reinforces the view of one single company, one single SABESP. So targets will be pursued by everyone at the corporate level, superintendencies and operational units.

In terms of engineering, we're making an effort to finish the expansion of sewage systems in the São Paulo area. We're working to expedite the photovoltaic plants to increase distribution, energy distributed capacity and the completion of self-production operation that will happen in '26, '27 also helps in that.

And there is a project of Integra Tietê that will enable significant reduction of the organic load that is dumped into the river, and we'll then make Tietê River into a much cleaner river, that it goes through São Paulo and many other cities in the state.

Roberval continues with an operational improvement. That's a continuous agenda, and the team is highly focused on that. That includes reviewing our contracts for operational support, for operational improvement, we're finishing this in the middle of the year and we will implement it.

The IT and finance agenda, we issued the ESG debenture. We have a new financing portfolio, with consolidation of our shared services center that will boost efficiency and gain in competitiveness for the company, and that includes the implementation of SAP S/4HANA.

We are focused on the new regulatory model and we'll work with a single contract, the 375 municipalities. We have a single contract. This regulatory model encourages high efficiency. And this is a great victory. This is something we've been talking about since last year and along with the government that fully understands the need of having divisions in sanitation and has welcomed most of our suggestions in this new regulatory model.

Now looking and highlighting our CapEx. Our capacity to execute this business plan. The business plan was disclosed last year. Then we had plan disclosed by the government in February after the privatization.

First, last year, even though we didn't run the full year with the current capacity we have, we were able to advance in the CapEx investments. We've invested BRL 2.7 billion in water and BRL 3.6 billion in sewage, totaling BRL 6.3 billion. When we compare 2023, BRL 5 billion per year, there was a major leap in terms of capacity to generate new contracts and new investments in the company.

When we look at the plan disclosed in December, we had 8.1 billion, 11 billion, 10.3 billion, 9 billion and 8.3 billion. That is separated between light blue, which are system expansion, system improvement, efficiency and asset renewal, which is green and other in yellow. So it's IT, new businesses, investments that are not associated to granting of sanitation.

The blue represents the advance in reaching universalization targets. Green is efficiency, reduction of losses. So in the beginning, we'll focus more in the blue, and then the green part tends to grow.

As for investments associated to universalization, that's nice to look at the chart on the right, we have either under bidding or already bid for 96% of these assets. So we bring here an expression of our plan for last year and this year.

For last year -- for next year, 89% of the funds needed for universalization are -- have are bid or underbidding. For 2026, that is 74%, then 63% and 62%. I think there's a slight mistake on this chart on the right that we should update it. But in addition to that, given the better coordination in prioritization and preparation of market relations, we've been able to obtain 80% more projects launched that were delivered. So many more bids were made in December, from December '23 to February 2024, we've placed BRL 12 billion in bids for the investments of '24, '25 and '26.

Now going back to the improvements we had last year. In the combined agenda of all the areas working together from revenue, we had the extraordinary tariff review of 2023 that added almost 6% to our tariff recovery of volume. That's something external to the company, but affects our economic figures, a better mix that can be seen in the performance of 2023.

And now the expected recognition for 2023, we have submitted commercial programs to ARSESP. They have a limit set by regulation to be recognized, which is BRL 420 billion, which is smaller. Today, we give a discount of BRL 720 million. So we are talking to our ARSESP to understand what will be these commercial agreements and what discount we can give. And then we can adjust the portfolio so that the discount is exactly what is authorized by the agency.

So we expect the agency to recognize part of it in the tariff adjustment of this year, and we'll adjust as the agreements mature and for them to respect this limit that's given to us.

Also, we are billing cancellations excluded for the calculation of effective revenue, and we are working with the regulator to see the best way to deal with this. And that addresses the main revenue gap we had.

On the costs and expenses side, there were 2 events that had effects already, which -- there are continuous effects. We started personnel restructuring, which reduced the staff. We had a voluntary dismissal program that people apply to up until June and it goes up until June this year. The reduction is 15% in terms of headcount, and we'll see the impact in the payroll.

In delinquency, we've started our actions. We have impacts. Already Catia will explain this. This might be some noise along the way. There will be quarters that would be better, others not so good. We're still adapting and trying to understand our structural delinquency. We went through a long period of worsening of this indicator, and we're making a lot of efforts to improve them. We have more -- our basis of customers -- customer base changed so we have more vulnerable people, more social tariffs. So we want to stabilize this in the future at a good level. We don't know exactly what that is. We're working for it to be the lowest possible.

And services and materials, we have a shared services center, SAP project and contract review. This set of activities under Catia's umbrella that help each other. So once SAP is implemented, the capacity of SSC increases, and then we review the contracts to adapt to that need. So a part of it is in progress and the results started already, but a good portion of it will come this year and next year.

Also, we have actions to improve the electricity generation portfolio that I'll show on the next slide, and maybe it would be clear how we see each other, how we see ourselves in terms of energy management.

First, there is an efficiency pillar. How can I exercise this water production and distribution and sewage treatment activities, spending the least possible energy, the lowest number of megawatts hour to make our operations work? This is under operational efficiency.

In addition to that, there are 2 important plans. What can I generate energy that's distributed energy for sewage treatment and biogas that is produced in some sewage treatment plants.

On the left, we have 305 megawatts average of energy when we look to 2023. 93% is high and middle voltage and that in low voltage, 7%, low voltage we solve with distributed generation or the regulated market. Middle and high voltage can go to the regulated market. We can generate energy.

How are we today, a snapshot of 2023. 65% of the 93% have migrated to the free market, and we have a contract portfolio. We still have 28% of our energy, 305. So that 70 mega in the regulated market, that's in the migration process. This 86 average megawatts have to migrate to the free market. Some of them are not feasible because it requires change of equipment, but a good portion is already migrating.

In the low voltage market, we have, in the captive on the regulated market, 5%, but 2% has migrated to distributed generation plans. Looking forward, in low voltage, the idea is to move as much as possible to distributed generation. Up until 2025, we have 4.5% of distributed generation with solar panels. Now we have to find new areas to expand and cover everything -- every area we can in distributed generation for this [indiscernible] that's not been addressed.

When you look at middle and high voltage, we have launched a tender offer for self-production, 190 average megawatts. And we're waiting for the proposals until the end of the month, it will start producing energy as of 2027. Then we'll have a self-production structure that will provide some savings as compared to today and we will start producing effects in 2027.

We are analyzing biogas production capacity with the sewage treatment plants of the metropolitan area. It could generate 11% of our energy from biogas. There is an advantage, which is using the heat produced in the thermal production of energy to dry the sludge, and that sludge could be commercialized and that becomes a product a source of revenue for the company. So 20% of our portfolio would still be linked to free market contracts so that we can manage seasonality that self-production cannot cover.

This is an overview. This provides considerable savings in -- from energy. And then you can look at the free market today and the average cost of energy and how can that be in the future. When you look at self-production, biogas production, that's an input that we generate and don't use currently.

New free market, we have 4.5 in distributed generation, migrating all the low voltage power to regulated market. I think there are a lot of input there so you can make your calculations and estimate the savings in energy, which accounts for 15% of our expenses today.

Okay. This is what I had to say. And it's important to go through every step of the process. 2023 was a very good year. We made lots of efforts as well as our employees, third-party companies for this transformation process.

Today, we have a company structure that's adequate to go ahead, whatever the scenario is. We're ready for privatization, for competition and to become a reference in sanitation, both in Brazil and abroad.

And I would like to thank you all again, all the members of -- all the officers, Catia, Kayo, Bruno, Roberval, Paula, Sabrina, all employees and the staff, because this is an outstanding team. We are delivering on all our promises and we are committed to continuing with the same place in 2024.

Now I pass the floor over -- turn the floor over to Tiberio.

[Luiz Tiberio, executive]

Hello, Andre. Thank you for your part. There's one more slide that talks about the privatization schedule.

[Andre Gustavo Salcedo Mendes, executive]

Yes, you're right. Well, as part of the privatization process, there were several events made during this journey, coordination, mobilization made by Natalia, Secretary, and all the technical support brought to the process. The company took part in most of these milestones. Super relevant events such as the passing of the law in December last year, and we made a public consultation, materializing the effort of the team to have a single contract, more predictable with more power to the granting authorities and regulatory authority in granting power.

And we now look at sanitations with -- as a regional -- according to regional aspects. So we can share infrastructure among the municipalities, across benefit of denser richer municipalities with those who have a lower population. And so the route to the privatization of SABESP follow these assumptions that were brought by the sanitation law.

Now we made a public consultation. In the next weeks, the state government will publish the report of what has been accepted. Following that, there will be a resolution by the general -- the state council, CDPED regarding concepts -- general concepts linked to this supply or the tender offer, then URAE meeting will be called, 30 days before, then there will be a voting according to its bylaws, the contracts, it's attachments, the election of the executive levels and the Board of URAE. And once the contract has been approved, it will be ready for execution. And the parties would be SABESP, URAE's representative and the regulatory agency and granting authority.

So we are expecting to finish in April, the completion of the authorization for change of control from -- with the creditor's waiver. So capital markets that demand their meetings, There are some voting meetings took place last week. We have started the process with bilateral credit -- bilateral financing.

After the resolution of CDPED due to governance issues, there would be a new special general meeting to approve the bylaws and the new governance. So there is a schedule that's been structured, and we aim at the window that uses the -- that starts in mid-May and goes to the end of August to use the data from 2023.

Okay. Thank you, Tiberio.

[Luiz Tiberio, executive]

No problem. Now I turn the floor over to Catia.

[Catia Cristina Pereira, executive]

Good morning, everyone. Most of the part of financial highlights has -- addressed. It's been a very busy journey of hard work, and we see the results in 2023.

In financial highlights, we see the increase in revenue in the year, of 16% by quarter, 21% increase. Most of this revenue effect comes from the increase in tariffs that we're able to apply as of May 2023, 29 and 26, with a portion regarding to the extraordinary review that was requested by the company to reduce the regulatory gap for required revenue.

There is an increase in covenants for the future and the mix -- customer mix between residential and nonresidential, as well as increase in volume.

When you look at the categories on the consumption histogram or bar chart.

In terms of margin, we have the same benefit. We have a benefit of 35.9 for the year. And in the last quarter, 72%. Net income grew in the fourth quarter by 84% when compared to 2022, and year-on-year, 29.9%.

The difference with -- people asked us or challenged us during 2023 is how do we measure our performance? Where are we now? Looking at SABESP, we brought to you a bit of what we're doing. How do we compare the performance of SABESP with SABESP itself? As KPIs, we started to control continuously in the company, our revenue position, how is our revenue looking at build cubic meter. So build cubic meter is a proxy in terms of performance metric. So we can see the growth of the average tariff, and so it goes from 4.8 in 2018, prepandemic 2019 it was 5, then the pandemic starts and in '20 and '21, there is a reduction of the tariff, naturally due to the increased number of residential customers, the quality mix -- quality tariff mix is reduced, 2022 slightly increased, and then we closed 2023 at the fourth quarter at 5.2. So there is a development. And this development is reflected in the mix in the tariff adjustment that was applied as of May 2023 and increased volume. And here, we started to close the regulatory gap that is related to performance.

When we look to EBITDA, we see the same effect. We reached 2023 in EBITDA level. The best in the historical series of 5 years. So if we look at revenue, that's closer to the regulatory agent, and we see all the work being done by the regulation team and customer team. So now looking at the future, how we can reduce this gap even further? But in the EBITDA, we see the effort of the company in search for operational excellence and this turnaround effect to maximize the EBITDA of the company.

About the operational performance in Water. In the fourth quarter, there is an increase of 4.3% in volume, in residential customers as well as in commercial customers and public. In the year, we saw the same movement, the same trend, 2.7% total increase, also concentrating residential customers, but commercial customers are also growing as well as public. This growth in volume is also reflected by higher tariffs for higher consumption. This is the benefit we saw in water.

When we look at Sewage, there has also been an increase, more than proportionately to water because of all the investment we made, focused in the coverage of sewage treatment as well as collection. So we do expect the build volume in Sewage to grow. So we reached 4.9% in the fourth quarter and for the whole year, in growth of 4.3% or 3.3%. And so the same increase in revenue that we have in Water, we have in Sewage.

When we look at the financial performance for the quarter, we have a net income in the fourth quarter '22 of BRL 642 million, would have an increase in revenue of BRL 976 million, due to the mix in volume -- mix volume and increase in the average tariff.

In costs and expenses, there is an increase of BRL 160 million, basically due to the allowance for doubtful accounts improvement, due to all the initiatives that the company is undertaking to recover that. There are improvements when we look at treatment materials and services.

Other operating income, there is a worsening of BRL 49 million. That's tax incentives that -- it's a beneficial effect for income tax collection. So we look at the results throughout the year and at the end of the year, we use these funds. So most of this BRL 49 million is due to tax incentives.

Financial results, there was a significant impact of BRL 380 million. The main attention point was a revaluation regarding San Lorenzo. And we saw a need to adjust the provision for financial expenses of the concession. This is a concession that goes up to 2038. So we looked at discount rates and saw the need for adjustment. Out of the BRL 380 million in net revenue worsening, BRL 206 million is a one-off event. So we are looking at this in a very detailed way and preparing the company for the follow-on. So we saw a need to add to this allowance.

Remembering this PPP, this is an accounting effect. There is no financial effect because in the settlement during the contract, everything that spent for PPP is transferred to the tariff. So there is no financial impact. This must be made clear.

What we pay today in PPP for years, especially in San Lorenzo, is BRL 530 million and that's adjusted for inflation. So we saw an opportunity to adjust and add this amount to the allowance.

But remembering that there is no financial impact in the short term, it's diluted in term and the settlements that are made are allocated to the tariff directly. In income tax and social contribution, a reduction of BRL 172 million, and we reached with a net income in the quarter for BRL 1.186 billion.

For the year, there was -- there has been a revenue growth of BRL 2.8 billion for the same reasons I just mentioned.

In construction results, we just exclude the construction margin, 2.3, it's just for accounting needs.

In cost and expenses, we broke down here. So there is BRL 530 million that results from the voluntary dismissal program that was accounted for in the second quarter, and BRL 589 million resulting from larger -- more expenses in 2023.

We see some reflects in the fourth quarter, but there is still this impact, much lower than there is an increase of 16% in revenue for the year, and removing this voluntary dismissal program, IDP, we have a growth in revenue, not accompanied by an increase in expenses.

Other revenues and expenses, we are positive in BRL 24 million and financial results, a large -- BRL 250 million comes from these added allowance for San Lorenzo. And we -- and then we have BRL 3.5 billion net income for 2023.

Now breaking down, in personnel, we start seeing the reflects of the dismissal program. As we mentioned, 930 people left the company. Until December 2023, we've seen a reduction of 3.6% in expenses. This figure would be even bigger if it wasn't for the dismissal program, because in -- there was an adjustment of 4.9% in labor and 1% for salaries. So if it wasn't for the PDI effect, we would have an increase in personnel account. So we see that the personnel has been reduced due to the voluntary dismissal program.

General supplies, no major changes. Treatment supplies, we see an improvement. This is for consumption -- due to consumption, also a price effect but much more due to consumption, because we spent the full year, especially the fourth quarter with the full reservoir levels. Since the reservoirs are full, we can choose the water we're going to use for supply. So we bring water from Cantareira, which is quality water. It demands less treatment -- chemical treatment and the cost is lower.

Also, we want to highlight all the work from engineering and operations, bringing flexibility to the treatment supplies in our plants. So bringing components that are more effective and that allows us to remove the pressure from using a certain chemical material for treatment, providing options so we can have more flexibility in the adverse scenario of price increases. So there is also work in operations and engineering.

In services, there was a drop of 10.6%, which reflects what we've been doing in terms of searching for opportunities. That is also seen in the plan disclosed in our PPI. How can we improve the efficiency in our networks instead of maintenance? How can we ensure that they are more modern and more efficient so that we can remove some recurring costs?

Looking at services, we are looking at the contract in a consolidated way and negotiate model and implement. Of course, there's a long way to go still in this area, but we are looking at maintenance versus improvement of our distribution systems.

Electricity. Basically, there has been a reduction in consumption of electricity and a price increase when we look at the free market at the transmission fee, [ USD ].

On general expenses, the improved quality of water, there is a consumption in the energy consumption. We don't need to bring water all from [indiscernible], all the way from [indiscernible] So with reservoirs above 60% or 70% provides us flexibility, both in treatment supplies as well as electricity.

Now general expenses, we explained and break down listening to analysts, what are municipal fees and general expenses. The municipal funds tend to have higher expenses whenever there is an increase in revenue, because that's directly proportional, and also the new municipalities that enter the system. So there is a decrease -- an increase in municipal fees and a decrease in general expenses that's related to reduction of contingencies and lawsuits.

For depreciation and amortization, there has been an increase of 15.3%. That reflects the fact that we put in operation last year, BRL 7.2 billion, a historical high of intangible assets that became operational last year. And when that happens, of course, there is an increase in depreciation and amortization.

An allowance for doubtful accounts, there was a decrease of 46.2%. This is due to all the structuring actions that customer area is doing, enforcing the collection rules, understanding our customers better, and also due to events that end up being recurring because we have been doing this collection feirões since last year that are recovery events.

As Andre mentioned, these large collection events, feirões, allows us to recover funds. So there is a positive effect in the third quarter. In the fourth quarter, we did it again with lessons learned from the last one, and we continue. And when the structuring operations that take longer to be implemented and see the results, and then they start seeing the results. So we had a benefit here of structuring, collection, actions and feirões.

Tax expenses have increased due to the increase in revenue. So when you look at the allowance for doubtful accounts, we go from 4.4% in the fourth quarter. In the third quarter, we see 2.8% with the feirões effect and now 2% in the fourth quarter. This could have some volatility because we're working with recovery. We have an inventory of old debts that we're trying to recover to the company. So we've seen this result, but we still are not sure of what level will be the normal level for allowance for doubtful accounts.

Let's start with the allowance for doubtful accounts. We go back to 3% in 2023. So if you look at 2020 and 2023, we've removed the pandemic, COVID pandemic effect that was stronger in 2021. Between 2021 and '22, we had implementation of the billing system. There is a learning curve there. So we were able to adjust the system, providing all the tools to the collection team. We haven't yet finished, but we've reached 3% already. So we've stopped at 3% so far. So when you look at the message, 3% provides us some comfort.

Of course, we'll continue to seek something that allows us to reach levels, prepandemic levels. But looking at the year of -- considering everything that was done, 3% is a percentage that could have some volatility, but in the third and fourth quarter, there is a lot of recovery effect.

Of course, when you do a feirões, the first one is highly effective, the second is effective. And although we adapt the strategies, the effects end up being not the same once you do it continuously.

In terms of personnel, there was a growth. But if we exclude 530 from IDP, it would be pretty much in line of expenses compared to 2022.

General supplies, there was a drop of 3.5%, Treatment supply is 6.8%. Again, we're looking at inventory control. How can we be more efficient in terms of contracts, there is a benefit of treatment supplies looking at consumptions, and we're also considering flexibility and components.

In services, we've -- it was higher than 2023. It shows that all the transformation journey we're undergoing is not immediate. It's a journey. So we'll start to capture that benefit on a quarterly basis.

As the contracts end, how can we group this contract, optimize the structure, then we have the SSC, the strategic materials and the corporate. So how can we capture these benefits and use this centralizing intelligence to negotiate with suppliers.

Electricity was pretty much in line when we look at 2022. Consumption has dropped looking at the year, because we had the benefit from full reservoirs, rainfall, no drought, and that brings us comfort in the management of our systems. And the variation we had is due to prices, looking at the distribution tariff in the free market.

For general expenses, there was an increase of 7.2%. Basically, the growth we see here in this line is due to municipal funds. Our general expenses can be broken down. In general expenses, BRL 450 million refer to contingencies that were recognized during the year. And that figure, we've been reassessing with the legal team in a very detailed work and with the reversal of allowance for contingencies that neutralize or offset the growth of municipal funds. They tend to grow because the revenue is growing.

Depreciation, the same thing. We're talking about depreciation and amortization that increased by 13.8%, allows for doubtful accounts decrease throughout the year by 16.5% and tax expenses increased by 10.6% due to increase in revenue.

And finally, our indebtedness. Looking at the net debt over adjusted EBITDA, our covenants is around 3.5. We -- looking at the fourth quarter of '22 and during the whole year of 2023, we were at 2. With the performance of the last quarter, we are now at 1.7. So we had an improvement in the net debt over adjusted EBITDA.

And the same thing applies to adjusted EBITDA or financial expenses. So we're looking our debt domestic and foreign, we have 14% in foreign currency and 86% in local currency. We are now transforming this debt into local currency.

This is it. Thank you. Tiberio, you have the floor.

[Luiz Tiberio, executive]

Thank you, Catia. We can now start the Q&A session.

[Luiz Tiberio, executive]

I'll start by reading the first question. From Guilherme Lima. He's asking, as for the formal notice made in September '23, could you update us regarding the progress of this process with the 180 days, and comment on how the conversations and requirements of the municipalities have been? Should we see more municipalities in addition to São Paulo approving municipal laws?

[Andre Gustavo Salcedo Mendes, executive]

Thank you for your question, Guilherme. The notice remains valid. It was sent in September, and everything is moving according to our original schedule. The consultation ended. The following step, the municipalities made contributions to the public consultation. Welcoming such contributions and advancing to the next stage will happen in this beginning of April with the meeting -- general meeting of URAE that will happen in the beginning of May.

As for the municipal law, again, as we said before, conceptually speaking, we would not need local laws. But of course, that's a decision of the granting authority. Each mayor has the freedom to make decisions according to his own context. And a municipality is interested in doing so, we -- the group that's working privatization can support the city.

[Luiz Tiberio, executive]

Thank you, Andre.

[Unknown Analyst]

[ Carolina Carneiro ]. I have 2 questions. About the performance of costs, especially provisions and third-party services, we saw a major evolution both in the year as well as on a quarterly basis. This level should be the level more recurring as of now? Has there been any special or additional initiative in those lines that you could detail?

And the second question, could you comment on the proposal of the new regulatory model proposed in the [indiscernible] contracts? Do you identify any upside improvements in what was proposed? Is there anything that generates concern? Or do you believe that the final documents will be available as of when?

[Luiz Tiberio, executive]

First for Catia and the second for Andre, maybe.

[Catia Cristina Pereira, executive]

Thank you for the question, Carol. Looking at services, in services and looking at operations, what we can see in operations and can be treated as projects that could bring more efficiency and improvement to the system. So we do see an opportunity for reduction. This is something we've been working on during the year. We will seek the 10% achieved in the fourth quarter, but there's still a main challenge, when we look at the year as a whole.

So this is a journey we won't stop at 10%, because we've had some benefits that have contributed negatively in the first and second quarter, which is a major expense in asphalt replacement. And then the fourth quarter, we no longer had that. So there are some initiatives that are recurring, but there is still opportunity to continue to improve.

[Andre Gustavo Salcedo Mendes, executive]

As for the overview of the new regulatory model, it's quite positive. It brings important developments and modernizations. From the management point of view, having a single contract with uniform clauses for all cities is a major advance.

As for efficiency, recognition of investments in a cycle that will have a lot of investment with the new periodicity would also be helpful and more predictability in general in the process.

As the result of that in providing company more freedom for management and defining priorities, the other hand is having a stronger regulatory agency, which is a way for the state to provide direction so they need to have a more stronger supervision mechanism. So it's a balance between the granting authority and the concession area. And we see that naturally.

Are there tension points? Of course, some things became more relevant. On our hand, the planning and advancing of investments, we have to be more aware of that and more focused on that.

This is -- the priority in this new cycle is the universalization. Any deviation from this route will result in punishment and/or penalties. And once the final model has been developed and defined and implemented, we work to create a flexibility buffer or cushion to prevent any major impact for the company.

[Luiz Tiberio, executive]

The next question is from Gabriel Francisco. Congratulations on the excellent results. The average tariff per cubic meter increased much more higher than the authorized by ARSESP in 2023. Could you detail what was the contribution of the mix effect in the category of customers for that? Has there been any change or update in the commercial discounts that contributed to this high?

[Catia Cristina Pereira, executive]

Well, actually, as Andre mentioned, the commercial program has been built and is under appreciation of [ SABESP ]. The increases made by the company were authorized by ARSESP. so looking at May 2023 was 9.56%, allowed partly special review and ordinary review.

What happened was a change in the mix. We went back to the mix we had before the pandemic at full economic capacity and operation, which increases our average tariff. What was applied by the company was what ARSESP allowed us. It's a natural movement of the market to reestablish consumption.

[Andre Gustavo Salcedo Mendes, executive]

Maybe I can help explain. Part of the year was impacted by the adjustment of 2023. From January to May, the effect year-on-year -- so January 2023 compared to January 2022, the effect is 12.8% adjustment. So the average tariff adjustment at 5 months 12.8% and 7 months at 9.6% is close to 11.1%. So there is a composition that helps to explain that, along with the increase in volume and migration of the volume to levels that have a higher tariff.

[Luiz Tiberio, executive]

The next question comes from [ Hugo Gomez ]. Congratulations on the results. Regarding the provision for lawsuits that has a significant reduction, should we expect recurrency in this behavior? Or does the company still expect volatility in this line or even increase in next quarters?

[Catia Cristina Pereira, executive]

Thank you for your question. Actually, this is a continuous work that the legal team of SABESP is doing, looking at current lawsuits and reassessing the probability or of less probability of winning the lawsuit, that's reviewed every quarter. Remembering that we had a process with KPMG, with the state government, looking at all the contingencies of the company, and we continue to do this.

So there was an important reversal. We won't disclose what lawsuit it relates to. But we try to be very specific in -- to determine the likelihood of success in the lawsuits. We cannot affirm whether there will be volatility or other cases like this. But right now, we are confident on the appraisal made by or the assessment made by the legal team of the company.

[Luiz Tiberio, executive]

The next question comes from [ Pau Pino ]. Could you provide us the bar chart of consumption? He's asking more information about volume. Maybe we could study how to provide more visibility in this for future events.

As for Marcelo's question, he says regarding the execution of the contract by the municipality of São Paulo. There are 2 things that talk about voting in the chamber, the lower court, with the second or the lower -- the city hall happening in May, June. Do you think this approval could happen in the beginning of May? Andre?

[Andre Gustavo Salcedo Mendes, executive]

Thank you for your question. We are keeping track of this process. The government team is leading this coordination. We provide the technical support and our view on this. But the expectation is that the draft of the contract that will become effective after its execution will be signed before the tender offer is launched. So we need the approval of the city hall or the legislative authority.

So we're working on our schedule, using this first quarter 2024 as a window that goes until the end of May to beginning of August. So the first half of 2024. The timing is given by the political regulatory framework. And we're keeping track of that and have been as much as possible.

[Luiz Tiberio, executive]

Now there are some anonymous questions, and I'll ask them. The first one says, about the costs in the quarter, could you say some more about the recurrence for 2024 in the reduction of cost of services, less maintenance and expenses with legal -- with lawsuits. In addition, could you say how much would -- from the general expenses in 2023 refers to lawsuits and other contingencies provisions?

[Catia Cristina Pereira, executive]

I think I have answered part of this question during my talk. When you look at services, we are also considering how we can organize ourselves as a company by making our networks more modern. In this PPI, we disclosed at the end of the year, we place for maintenance and modernization, an important CapEx amount, and that has started in 2023.

Whenever there was an opportunity to decrease recurring maintenance expenses and actually act on construction or updating the network, we did. There is a decrease, but that doesn't mean we fail to give maintenance to our network. But it's a matter of how the company is looking at that and prioritizing, because we're also updating the networks.

As for expenses and contingencies, out of the total expenses in the year of general expenses amount around BRL 450 million referred to contingencies.

Any other -- anything else?

[Luiz Tiberio, executive]

No, I think you've covered it, Catia. We have another question about CapEx. As for CapEx disclosed estimated for universalization, does that take into account the expansion of the coverage for rural and informal areas? Does it consider all the regions being universalized in 2029 according to the new potential agreement?

[Andre Gustavo Salcedo Mendes, executive]

Well, this was anonymous, but our earnings release is based on the investment plan disclosed in December. This plan was launched before the public consultation, but did not consider what was included in February in the public consultation. Everything that we included in the release is focused on the current contract terms we are subject to.

For this new contract, the years of 2024 and '25 are identic to the PPI. So for -- as of 2026, the CapEx needed starts to increase. So instead of decreasing as our plan says, we would have an additional investment in CapEx until the end of the universalization curve by 2029.

So going back to your question, what we have disclosed is the reference for our current situation. So for 2024 and '25, is identical to the privatization and that does not include rural areas and informal consumers. So there is a census to be made by the state government to identify, and the company has to go to those areas and offer the service. If the population wants this service, then we will make that service available to rural areas and other consumers.

[Luiz Tiberio, executive]

The next question was also anonymous. If you could identify yourselves, it's better -- easier to find and use it as a reference.

In the process of a follow-on offer, will there be an opening of data room for a more in-depth analysis of the company?

[Andre Gustavo Salcedo Mendes, executive]

Well, it's not typical from a public offering follow-on to have a data room with additional information. The information that will be sent to those interested is what's included in the official documents of the company reference forms, financial statements. In our case, the 20-F form that's filed with the SEC and other information to company.

[Luiz Tiberio, executive]

The next question comes from Tomas Gonzalez. In the fourth quarter, estimated losses with doubtful credit were reduced by half. Could this be a reasonable portion for this line of cost in 2024?

[Catia Cristina Pereira, executive]

Thank you for your question, Tomas. As I said, the effects, both in the third quarter and fourth quarter, there was a major effect regarding summertime or rather, I'm sorry, fatal, this large recovery that recovery events. The first, there was a large recovery amount. The second, we made some adjustments to how we serve our customers and try to increase, but I think we should look at the year review.

We closed the year at 3%. Of course, we will try to get better that, but we cannot state that we will repeat the performance of the fourth quarter, because there were debt recovery events that happened. We need time to implement all the structuring actions that are being built by this customer team.

With Kayo and the structuring of his team that's supporting all these work, these efforts have increased. So they need time to mature. Of course, it's good. Looking at the figure, you -- generates good expectations. But to be conservative, I think we should look at the year, not including the fourth quarter right now.

[Luiz Tiberio, executive]

We thank you -- oh, we have another question. I was going to say we have no further questions, but there is one more question. From [indiscernible]. I would like to understand this discussion about D+1 of privatized SABESP. What's the transition plan? Could you detail it?

[Andre Gustavo Salcedo Mendes, executive]

[indiscernible], I was missing you. You didn't ask any question. This process of thinking of D+1 started to be structured since the end of last year. The strategic planning unit of the company was assigned the mission to think about everything that could be structured from day 1, and things that could needed to be addressed with the new shareholders -- shareholding structure. So we used a 100-day plan, 100 days and 1,000 days. With the 100 days, we can have a better plan.

So there are 3 pillars: people, we need to design processes and review the benefit plan and packages to be able to attract new talents to work in the company as well as to maintain the good talents we have in the company. So there is major work involving leadership, employees to understand how to design that to keep talents in the company.

The second pillar is processes. That includes policies, training. For example, in procurement, we'll go from a state-owned company in bidding process to a more free model in direct purchases.

How can we train this team? So they need manuals, training, processes and policies that will allow separation of functions of roles. And in this process, both the people and procurement, for example, we need to design this transition that's been mapped by people who have done this in other places, and they are working on this agenda along with our own team.

Within processes, we need to update the IT, software, infrastructure and systems to support the company. We are implementing an updated version of SAP, rationalizing existing systems, concentrating everything in a single database, and there is the joint effort from privatization team with the IT team. So this can happen well for the benefit of the company.

And the third pillar is the cultural aspect. How can we bring people that will -- have people -- new people with the beginning in their careers, such as interns and trainees, to use the best potential that the company has in the environment of more freedom. So this is a process that we're doing carefully to have everything designed for the day after, to present this package for those who arrive in this privatization process and the new Board and the new shareholders to implement and get this approved for implementation.

[Luiz Tiberio, executive]

One more question from Alberto [indiscernible]. Hello, I don't understand this window from the first quarter until August. The CEO wanted to say is the expectation of the invitation privatization invitation should be published until August?

[Andre Gustavo Salcedo Mendes, executive]

This is not an auction with an invitation to bid. It's a public offering. The public offering has restriction periods. In order for us to be able to use the results of the first quarter that will be disclosed on May 9, we need authorization. We have an authorization to hold this public offering from the end of May until the beginning of August. Because in August, we'll disclose the figures of the second quarter. So the offer can be carried out, then there will be documents filed with the CDM and SEC in the United States, and there is no invitation to bid, okay? It's a different process, and they will happen in this window.

[Luiz Tiberio, executive]

Now we have finished the Q&A session. I turn the floor over to you for your final comments, Catia.

[Catia Cristina Pereira, executive]

I would like to thank the entire financial team represented by Miyagui, all the work that was made for us to deliver all these figures to you and all the effort. And I would like to thank my peers. This is a group effort. What Andre is saying is how can we be better together, providing a diverse vision in a constructive mindset. So I would like to thank you all because the company's results are the results of everyone's work and you are all part of that.

[Andre Gustavo Salcedo Mendes, executive]

Thank you, Catia. Thank you, Tiberio, and the entire team of the company. Everything we do is done by everyone. The effort of all the teams and implementation of this agenda made it possible to show those results for 2023. And all these is possible because our current governor is strictly -- closely aligned with the idea of generating value, delivering good services. So our freedom to implement this change in the company comes from Governor Tarcisio strategic view. And we thank him for this freedom, allowing us to manage the company, giving value to our employees and always being attentive to our true mission to bring sanitation to more people with quality.

I thank the Board of the company, the Board of Directors, the secretaries and the trust of the governor and freedom allowed to us to be in the right route, providing good return for shareholders as well as for society.

Thank you all.

[Luiz Tiberio, executive]

Thank you all, and have a good evening.

[Statements in English on this transcript were spoken by an interpreter present on the live call.]