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This alert will be permanently deleted.
Ladies and
gentlemen,
welcome
to
the
Full-Year
2021
Results
Conference
Call
and
Live
Webcast.
I
am
Alice,
the
Chorus
Call
operator.
I
would
like
to
remind
you
that
all
participants
will
be
on
listen-only
mode
and
the
conference
is
being
recorded.
The
presentation
will
be
followed
by
a
Q&A
session.
[Operator Instructions]
The
conference
must
not
be
recorded
for
publication
or
broadcast.
At
this
time,
it's
my
pleasure
to
hand
over
to
Dr.
Detlef
Trefzger,
CEO
of Kuehne+Nagel.
Please
go
ahead.
Thank
you,
Alice.
Good
morning,
good
day,
good
afternoon,
and
good
evening
to
all
of
you
and
welcome
to
the
analyst
conference
call
on
the
full-year
2021
results
of
Kuehne+Nagel
International
AG.
Our
CFO,
Markus
Blanka-Graff,
and
I
welcome
you
from
Switzerland.
We
prepared
an
analyst
presentation,
but
given
the
current
situation,
I
would
like
to
make
a
short
statement
before
we
[audio gap]
(01:03) to
the
details
of
last
year's
performance.
Russia's
acts
of
war
in
Ukraine
has
shaken
the
world
deeply.
As
a
company
operating
in
more
than
100
countries,
employing
people
of
different
nationalities
and
actively
fostering
cultural
diversity,
our
values
are
based
on
mutual
respect,
trust,
and
democracy.
We
believe
in
the
principles
of
the
United
Nations
and
the
peaceful
resolution
of
conflicts
amongst
nations
to
secure
a
sustainable
future
for
all.
Our
thoughts
are
with
the
people
of
Ukraine,
our
colleagues,
and
their
families.
Thank
you
for
listening.
And
now,
we
get
started
with
the
analyst
presentation.
And
as
always,
we
get
started
on
slide
3.
The
year
2021
has
been
another
remarkable
year.
Our
net
turnover
increased
by
almost
50%
organically,
while
the
results
more
than
doubled.
This
is an
extension
of
the
strong
trend
that
we
have
seen
from
the
start
of
the
year
2021,
a
confirmation
and
an
acceleration
of
our
strategy
and
the
deployment
of
the
strategic
programs
in
all
business
and
functional
units.
The
key
figures
you
see
here,
we
have
achieved
almost
CHF
9.9
billion
in
gross
profit,
which
is
up
32%
versus
previous
year
or
organically
28%.
We
have
generated
a
free
cash
flow
of
CHF
1.79
billion,
an
increase
of
23%
versus
previous
year
and
73%
from
a
pure
business
operational
point
of
view.
And
we
have
generated
earnings
per
share
of
CHF
16.92,
which
is
up
[ph]
factor 1.5 (03:07)
versus
previous
year.
Please
follow
me
on
slide
4,
details
on
the
group
and
some
of
the
highlights
of
the
business
units.
The
EBIT
of
the
group
has
landed,
so
to say,
or
has
generated
CHF
2.946
billion
with
a
conversion
rate
of
almost
30%.
If
you
see
the
sequential
increase
of
the
conversion
rate;
quarter
one,
21.3%;
quarter
two,
26.2%;
quarter
three,
31%;
and
quarter
four,
37.1%,
you
see
that
we
got
more
and more
traction
with
our
programs
and
that
the
volume
increase,
as
well
as
the
automation
and
technology
impacted
our
business
very
fruitfully.
Sea
Logistics
generated
an
EBIT
of
CHF
1.5
billion
with
a
very
high
service
intensity
still
ongoing,
and
a
positive
effect
from
the
product
mix,
we
will
share
some
more
details
later.
But
I
can
tell
you
[ph]
already (04:14)
now,
that
the
chaotic
market
situation
is
continuing
all
through
2021,
but
also
until
virtually
today.
Air
Logistics
strong
volume
and
yield
increase
both
from
acquisitions,
as
well
as
KN
stand-alone.
And
an
excellent
collaboration
with
our
colleagues
from
Apex,
they
contributed,
or
acquisitions
contributed,
the
majority
is
Apex,
to
an
EBIT
of
CHF
442
million
in 2021.
It's
great
to
see
and
I said
so
in
the
last
call
by
chance,
but
it's
great
to
see
the
entrepreneurial
spirit
of
our
colleagues
at
Apex.
It's
a
very
synergetic
approach,
and
I
will
tell
you
some
more
details
when
we
come
to
the
Air
Logistics
business
unit.
Road
Logistics,
an
EBIT
of
CHF
94
million.
Volume
growth,
strong
volume
growth
in
Europe,
also
domestically
and
cross-border.
High
demand
for
digital
solutions,
a
very
solid
operation
and
our
digital
solutions
really
are
a
game-changer
in
this
segment.
And
Contract
Logistics
posted
an
EBIT
of
CHF 156
million,
which
is
mainly
due
to
a
stronger
margin
post-restructuring,
as
well
as
a
strong
organic
growth
centered
around
pharma
and
e-commerce
fulfillment.
On
the
spot
operational
quality
in
all
sides
and
a
flawless
implementation
of
many
new
projects
last
year
show
that
this
business
is
growing
and
is
performing
extremely
well
after
the
restructuring.
Having
said
that,
now
let's
look
into
the
details
of
the
business
units
and
please
follow
me
on
slide
6.
Sea
volume
growth
nominal
2%
last
year
and
organic
growth
of
minus
3%
last
year.
But
if
you
look
into
the
strong
volume
growth
where
it
matters,
it's
on
the
transpac
as
well
as
on
Europe,
North
America,
so
Transatlantic.
We
see
double-digit
growth
on
both
trade
lanes.
We
have
a
very
hot
topic
in
the
market
that
is
also
impacting
the
volume
development,
which
is
the
sustained
and
[ph]
expanded (06:47)
service
intensity.
The
chaotic
sea
freight
markets
demand,
a
lot
of
manual
interference
and
optimization
in
order
to
get
the
shipments
or
the
shipments
moving
as
flawless
as
possible.
The
market
has
shown
a
growth
of
6%.
If
you
exclude
our
cargo
mix
shift
where
we
have
moved
away
from
low-margin
businesses
like
[ph]
forestry
program (07:17) pulp
and
paper,
recycling
material
and
the
like,
we
would
have
seen
an
organic
growth
of
most
likely
3%,
4%.
The
market
situation
with
port
closures,
congestions,
equipment
and
driver
shortages,
rail
congestion,
natural
disasters,
and
the
like
are
ongoing.
And
most
likely
this
will
take
longer
to
get
resolved
given
the
same
demand
that
we
see
in
the
market.
Our
focus
is on
customer
service
and
cargo
mix
and
making
the
shipments
move
as
flawless
as
possible.
Air
Logistics
versus a
market
growth
of
15%,
we
boosted
our
growth
significantly,
also
partly
from
a
[ph]
modal (08:10)
shift
from
sea
freight
to
airfreight.
And
we
have
seen
an
organic
growth
of
1.8
times
market
of
the
KN
business, the
KN
stand-alone
business,
and
together
with
the
acquisition
impact
from
Apex
and
Salmosped,
we
have
seen
a
growth
of
almost
60%
volume
in
our
networks.
The
focus
is,
as
we
said
in
the
last
quarterly
calls,
on
pharma,
aerospace,
e-commerce,
perishables,
and
for
the
transpacific,
also
automotive,
and
consumer
electronics.
We
have
not
seen
any
change
in
long-haul
[ph]
PAX
(08:56) capacity,
therefore
– the
belly
capacity,
therefore,
our
focus
is
on
producing
charters
[ph]
block
space,
means
which
are
expanding
(09:03) and
long-term
charters
like
what
we
have
posted
a
couple
of
weeks
ago.
On
slide
8,
we
[ph]
come
into
(09:15) the
KPIs,
the
key
performance
indicators
for
Sea
Logistics.
You
see
that
we
have
seen
a
strong
yield
development,
reflecting
both
what
I've
said
before
the
favorable
portfolio
mix,
mainly
focusing
on
blue chip
customers
and
small-
and
medium-sized
enterprises,
and
the
[ph]
most (09:36)
in
high-yielding
market
segment,
especially
those
that
require
a
high
service
intensity
plus
the
geographic
focus
on
transpac
and
Transatlantic,
renewable
energy,
and
also
LCL
shipments.
The
yield
expansion
is
more
than
compensated
– has
more
than
compensated
for
the
sequential
unit
cost
increase,
and
we
don't
see
any
relaxation
for
the
intensified
workload
that
we
experienced
in
the
market
and
with
our
[indiscernible]
(10:07) at
the
moment
to
make,
and
I've said
this
already
two
or
three
times,
the
shipments
move
as
smooth
as
possible.
EBIT
full
year
at
CHF 1.5
billion,
which
is
significantly
higher
than
the
previous
year.
And
you
have seen
that
we
got
a
lot
of
momentum
in
this
development
in
the
quarter,
quarter
four
2021.
On
slide
10,
you
will
see
the
KPIs
and
the
details
of
the
Air
Logistics
market,
an
excellent
and
strong
performance
also
here.
Like
in
Sea
Logistics,
we
have
seen
organic
yield
increase
in
quarter
four
of
plus
9%
versus
the
third
quarter.
We
have
seen
organic
cost
development
rather
stable,
that
is
also
a
contributable
to
our
eTouch
initiatives,
which
we
will
give
some
flavor
on
later
on.
And
also
the
reflection
of
higher
share
of
digital
platform
business
that
we
will
that
–
that
we
have
installed
and
[ph]
incentivized (11:18)
for
our
customers.
The
Apex
yields are
reflecting
the
tight
capacities,
and
the
volume
growth
is contributable
to
the
focus
of
Apex
on
the
transpacific.
And
we
also
see
clear
evidence
already
from
our
joint
procurement
activities,
so
procurement
synergies
with
Apex.
EBIT
full
year
CHF
1.167
billion
and
out
of
which,
almost
50%
generated
in
the
last
quarter
in an
extremely
tight
and hot
market
where
we
have
faced
also
a
[ph]
here all
or (12:00)
we
have
done
efforts
to
offer
the
best
service
quality
that
was
possible
in
the
[ph]
weak (12:10)
market
environment.
The
next
business
unit
I
would
like
to
refer
to
in
more
detail
is
Road
Logistics
on
slide
12.
Road
Logistics
gained
significant
momentum
in
2021,
and
the
momentum
sequentially
increased
quarter-by-quarter.
A
strong
volume
growth
in
core
European
markets,
especially
domestic
networks.
I
mentioned
that
initially,
but
also
we
see
first
signs
of
driver
and
capacity
shortages
in
the
fourth,
maybe
partly
at
the
end
of
the
third
quarter,
and
a
high
demand
for
digital
solutions,
our
visibility
towards
our
software-as-a-service
solutions,
as
well
as
our
[ph]
custom's
(12:55) platform.
EBIT
full-year
ended
or
were
at
CHF 94
million,
which
is
52%
above
prior
[ph]
year (13:06),
out
of
which,
a
quarter
was
almost
generated
in
quarter
four
last
year.
And
last
but
not
least,
Contract
Logistics,
organic
growth,
I
mentioned
that
centered
around
pharma
and
e-commerce.
And
the
details
of
the
performance
you
will
see
on
slide
14.
A
very
strong
operational
performance,
organic
quarter
four
net
turnover
growth
of
more
than
10%,
which
led
to
an
organic
growth
for
the
fiscal
year
of
7%,
which
is almost
on
market. Market,
I
think,
was
5%
to
6%.
We had
a
bit
of
a
tailwind from
the
UK
divestiture
on
EBIT
level,
but
at
the
end
of
the
day,
the
operational
performance was
extremely
strong
in
Contract
Logistics,
and
the
trade
in
Asia
and
North
America
is
2
times
the
trade
of
Europe.
And
that's
important
because
our
geographic
split
was
always
intended
to
more
– to
balance
our
portfolio
in
Contract
Logistics
projects
more.
The
drivers
are,
I
repeat
myself,
pharma,
healthcare,
e-commerce,
all
was
double-digit
growth,
and
this
is
continuing
and
we
see
a
huge
momentum
that
has
been
generated
in
Contract
Logistics
with
an
EBIT
for
the
full
year
2021
at
CHF 156
million,
which
is
95%
above
prior
year
and
CHF
42
million
in
quarter
four
alone,
which
is
52%
above –
50%,
sorry,
above the
prior
year.
And
having
said,
[ph]
though (14:47),
the
details
of
the
business
units,
I'm
happy
to
hand
over
to
Markus,
to
give
you
some
more
inputs
and
insights
into
the
financial
figures.
Thank
you,
Detlef.
Ladies
and
gentlemen,
welcome,
also
from
my
side.
I
think
one
can
say
that
it
was
a
remarkably
successful
year,
and
let
me
start
on
the
income
statement,
at
slide
number
16,
busy
slide
as
always
at the
year
end,
obviously,
eight
quarters
and each
individual
year-to-date
numbers
on
it.
Let
me
just
highlight
two or
three
numbers
on
it.
Increase
of
gross
profit
by
CHF
2.4
billion,
EBITDA
nearly
doubled
and
earnings
before
tax
nearly
tripled.
I
think
a
simple
summary
of
that
year,
that's
what
I
said
already,
I
think,
was
remarkably
successful.
Net
earnings
increased
[ph]
over
the
year
at (15:43) CHF
1.2
billion. And
you
can
see
two
more
noticeable
components
that
I
wanted
to
mention.
One
that
is
quite
extraordinary
as
well.
I
think
it
did
not
happen
since
many
years,
I
would
have
to
check
how
many.
But
the
exchange
rate
difference,
the
forex
difference
for
once
has
not
been
negative
against
us.
So,
the
translation
impact
has
been
relatively
neutral.
That
certainly
we
have
to
consider
also
for
the
result.
And
as
a
result,
and
as
a
consequence
of
the
Apex
deal
with
Partners
Group,
we
have
the
first
time
since
a
long
period
[ph]
seeking (16:34)
non-controlling
interest
line,
which
is
in the
year
2021
with
CHF
123
million.
The
vast majority
of
that
is
related
to
the
Partners
Group
participation.
Let
me
continue
on
short
reconciliation
on
income
statement
in
terms
of
organic
and
operational
performance.
And
we
have
already
made
some
comments
around
the
acquisition
that
that
is
an
accelerator
and
has
given
us
a
very
significant
contribution
to
our
profitability.
Nonetheless,
also
from
a
pure
organic
growth
perspective,
the Kuehne+Nagel
organization
has
increased
by
124%
the
EBIT,
which
translates
into
nearly
CHF
1.3
billion
for
the
year
2021.
And,
of
course,
balance
sheet,
something
that
reflects
that
development
as
well.
We
have
an
expansion
of
the
balance
sheet
of
nearly
CHF 5
billion
or
a
bit
more
even
than
50%
of
previous
year,
so
30th
of
December
2020
total
balance
sheet.
Where
is
that
coming
from?
Three
major
components:
one,
trade
receivable,
an
increase
of CHF
3
billion
out
of
the CHF
5 billion;
then
the
goodwill
increase
from the
acquisition
of
Apex
roughly CHF
1
billion;
and
the
rest
is
basically
smaller
items
and,
of
course,
balance
that
has
increased
for
another
CHF 700
million
on
a year-over-year
basis.
On
the
liability
side,
for
sure,
similar
picture.
Trade
payables
increase
for
around
CHF
1
billion
as
well
as
accruals
for
trade
payables
increase
of
around CHF
1
billion,
and
the
difference
majorly
in
the
equity.
Important
for
all
of
us
and
one
of
the
significant
KPIs
we
look
at,
obviously,
cash
and
free
cash
flow.
I'm
already
on
page
number
19
of
the
presentation.
Let
me
start
on
the
right
side
with
the
graphical
picture
of
the
last
three
years'
free
cash
flow
generation.
You
can
see
the
pattern
is
very
consistent.
So,
I
think
we
have
repeatedly
reported
around
this
that
the
seasonality
is
very
similar,
and
just
the
numbers
have
increased
quite
significantly.
On
the
left
side,
a
reflection
of
what
I
just
said
in
numbers.
Operational
cash
flow
increased
by
nearly
CHF 1.8
billion.
Where
did
it
go
to?
We
had
investment
obviously
into
the
Apex
acquisition
of
around
CHF
1
billion.
And
changes
in
working
capital,
I
want
to
mention
that
specifically,
we
have
CHF
800 million,
nearly
CHF
900 million
put
into
working
capital.
I
will
explain
that
in
a
minute,
but
that
is
the
big
picture
summary
of
cash
and
free
cash
flow
generation.
Page
number
20,
you
see
here
the
net
working
capital.
I
just
mentioned
the
increase
from
a
cash
flow
perspective.
From
a
net
working
capital
perspective,
it
is
even on
a
CHF 1.5
billion
number
that
we
have
expanded
our
net
working
capital,
a
number
that
should
make
us
think,
especially
me
as
the
CFO,
what
are
we
doing.
But
when
you
look
into
where
it's
coming
from,
I
feel
more
comfortable
that
we
have
a
good
control
of
what's
happening
because
when
you
look
at
the
DSOs,
so
the
numbers
of
days
of
sales
outstanding,
meaning
our
terms
with
customers.
So,
the
days
when
customers
settle
their
invoices,
we
have
hardly
any
movement
actually,
if
so,
to
the
better.
So,
our
days
of
sales
outstanding
is
at
49.2.
That
translates
for
me,
obviously,
similar
risk
profile,
same
number
of
days
outstanding,
just
on
a
much
bigger
sales
ledger.
Where
the
variance
come
from
is
from
the
days
of
purchase
outstanding,
so
the
DPOs.
That
is
the
time
when
we
pay
our
suppliers,
and
that
is
mainly
driven
through
change
in
our
business
model
in
air
freight
that
a
lot
of
the
capacity
we
currently
purchase
is
not
on
a
standard
airline
contract
for
value
capacity,
which
you
all
know
was
usually
cleared
through
IATA CASS
payments,
but
is
much
more
on
the
charter
basis,
which
has
very
little
payment
terms,
if
at
all,
if
it's
not
a
prepayment
arrangement
altogether.
But
that
is
something
that
is
driven
through
the
change
in
the
business
model.
And
at
the
same
time,
it
is
at
our
discretion,
if
you
like,
to
manage
these
payment
terms
with
suppliers.
So,
from
that
perspective,
looks
like
a
big
number
and
is
a
big
number,
but
I
think
for
the
right
reasons.
Page
number
21,
return
on
capital
employed.
When
I
first
looked
at
the
slide,
it
looked
a
bit
goofy
to
me,
but
that
is
the
reality
what
the
numbers
say.
I
think,
again,
here
I
would
look
at
the light
blues
or
the
lower
line
of
the
graph,
which
is
indeed
the
return
on
capital
employed.
It's
certainly
a
top
mark.
You
remember
some
of
my
comments
in
the
past,
I
said
around
a
70%
mark
should
be
our
standard
performance,
if
you
like.
Here,
I
think
we
have
to
rethink
with
the
increased
profitability
and
efficiency
if
we
would
give
a
new
guidance,
if
you
like,
what
is
our
standard return
on
capital
employed.
But
it's
not
everything
about
rates
and
margins.
Obviously,
volume
is
one
of
the
major
drivers
in
the
success
of
last
year.
Detlef
has
mentioned
it
already
through
the
business
units.
I
don't
want
to
repeat
most
of
it.
But
you
can
see
here
on
the
Sea
Logistics
side,
as
mentioned,
influenced
by
capacity
and
product
mix.
On
the
Air
Logistics
side,
I
think
a
good
split
between
the
organic
and
the
acquisition
growth.
And
for
Road
Logistics
and
Contract
Logistics,
both
above
the
market.
Looking
forward,
more
and more
importance
will
be
on
the
efficiency
of
our
operation.
And
that
is
a
synonym
for
us
for
our
eTouch
initiatives
in
operation.
So,
talking
volume,
as
I
did
before,
talking
volume
does
also
mean
talking
efficiency.
And
slide
number 23
is
really
a
recap
on
what
is
eTouch
and
how
does it
work.
And
this
pictogram
is
nothing
else
than
a
way
of
simplifying
and
highlighting
what
we
try
to
do.
In
simple
words,
you
can
read
the
text
on
the
left
side,
but
it
is
standardization,
then
sequencing
of
the
task,
then
centralizing
some
of
the
task,
and
ultimately
automating
the
processes.
That's
really
what
it
is
all
about.
Sounds
very
simple.
But
I
think
you
appreciate
that
our
processes
might
be
very
complex
to
begin
with.
And
over
the
last
24
month,
maybe
even also
changing
quite
frequently
based
on
the
rather
challenging
environment
we
are
working.
Why
do
we
do
that?
Cost
control
for
sure
is
one
of
the
reasons.
But
over
the
last
couple
of
years,
we
have
also
realized
that
preserving
more
time
of
our
operators
for
service-related
matters,
so
to the
benefit
of
customer
service
and
customer
care,
is
really
what
matters
more
in
that
context.
So,
we
try
to
free
up
that
time
and
dedicate
it
to
quality
and
customer service.
Small
snapshot,
how does
that
look
like,
as
an
example,
in
the
air
freight
perspective,
page
number
24.
A
snapshot,
as
I
say,
is
not
a
comprehensive
reporting
on
all
the
eTouch
initiatives.
We
picked
a
couple
of
milestones
activity
in
the
air
freight
operation,
customer
quotation,
documentation,
invoicing.
What
you
see
the
first
column
is
the
numbers
of
hours
saved
in
thousand.
Just
to
give
you
a
bit
of
a
context
of
this,
when
we
look
into
the
first
one,
360,000
man
hours
saved.
If
you
translate
that
into
full-time
equivalents
with
a
work
hour
of
8
hours
a
day
and
220
days
a
year,
that
would
represent
approximately
200 to
220
FTEs. So, the
overall
saving
of
1.275
million
man
hours,
which
approximately
represents
750
FTEs, and
that
translates
in
the
operation
air
freight
into
an
improvement
of
conversion
rate
of
around
1.8%,
so say,
2%.
Is
that
what
we
have
put
out
as
our
target?
Not
yet.
You
may
remember
we
said
we
want
to
improve
conversion
rate
at
around
3%
for
sea
as
well
as
air
freight.
We're
on
the
way of
getting
there.
The
operational
framework
today
obviously
is
far
away
from
a
standard
normal
routine
job.
I
think
the
fewest
job
we
currently
have
are
routine
jobs.
But
nevertheless,
looking
forward,
automation
standardization
what
I
mentioned
beforehand
is
the
key
for
efficient
operation.
All
of
that
is a
matter
of
technology
and
I
think
technological
competence.
And
when
we
flip
to
the
next
page,
which
talks
about
technology
and
innovation,
three
main
items.
It
means,
in
simple
terms,
what
do
we
provide
as
forward-looking
information
to
our
customers.
So,
real-time
data
in
a
proper
data
quality
with
a
certain
predictive
visibility.
So,
this
is
forward-looking,
that's
what
we
do
for
the
customer.
The
second
part
is
how
do
we
free
up
time
for
the customers.
So,
how
do
I
free
up
time
from
my
operation
to
dedicate
that
to
customers?
Automation,
with
a
certain
usage
of
artificial
intelligence,
also
here
I'm being
very
transparent,
artificial
intelligence
is
something
we
use.
We
don't
want
to
say
experiment,
but
it's
still
an
area
where
I
think
we
can
do
more
and
we
will
do
more.
And
last
but
not
least,
I
think
very
important
in
our
modern
way
of
thinking
and
service
customers
is
the
easiness
of
doing
business.
So,
be
easy,
be
simple,
plug
and
play.
We're
all
used
to
download
an
application
and
start
doing
it.
And
exactly
like
that,
the
Kuehne+Nagel
applications
for
our
customers
are
designed
to
do.
So,
now
we
talked
about
what's
in
it
for
the
customer,
what's
in
it
for
efficiency.
Last
slide
for
me,
if
I
may,
what's
in
it
for
the
shareholder.
And
I
think
page
number
26
is
quite
an
impressive
proof
of
that.
Two
lines
about
it.
The
proposal
to
the
AGM
is
going
to
be
CHF
10 dividend
per
share.
That
represents
around
59%
of
net
profit
after
tax
payout
ratio,
which
is
exactly
in
the
range
that
we
have
always
indicated,
and
represents
just
slightly
above
3.5%
yield
based
on
the
average share
price
of
the
year
2021.
With
that
message, I
would
like
to
hand
back
for
Detlef
on
a
topic
that
is also
at
the
heart
of
our
operation
and
strategy.
It
is.
And
now
it's
on
me
to
talk
about
what's
in
it
for
the
environment.
And
despite
all
the
market
dynamics,
supply
chain
disruptions,
capacity
and
labor
shortages,
and
so
on
and
so
forth,
we
focus
on
transitioning
to
a
global
zero
carbon
future.
And
it
has
a
couple
of
dimensions.
One
is
the
Scope
1
and
2
emissions,
our
own
emissions,
so
to say,
where
we
focus
many
initiatives
to
reduce
them
as
much
as
we
can.
And
the
science-based
targets
that
we
are
offering
to
our
customers
with
data-driven
insights,
design
and
optimization
of
supply
chain
solutions,
alternative
transport
modes,
as
well
as
low
carbon
fuels
such
as
SAF.
And
we
are
driving
a
transition
to
a
zero
carbon
business
model
and
we
support
our
customers in
doing
so.
And
we
have
many
customers
that
have
signed
up
and
committed
to
the
science-based
targets
initiative
as
we
did
as
well.
On
highlights.
We
have
pushed
forward
a
lot
of
initiatives
last
year.
Some
of
the
highlights
are
really –
they
are
close
to
my
heart.
We
have
promoted
the world's
first
power-to-liquid
production
of
synthetic
sustainable
aviation
fuel,
SAF.
We
have
reduced
the
carbon
footprint
by
70%
for
one
of
our
customers
by
just
shifting
the
supply
chain from truck
to
railways.
We
have
installed
Luxembourg's
biggest
photovoltaic
installation
on
the
roof
of
our
Contern
site
in
Luxembourg,
and
we
are
already
last
year
have
been
using
78%
of
our
own
energy
consumption
based
on
renewable
energy.
We
have
a
lot
of
plans
to
continue
that
journey
to
a
low carbon
business
model,
and
we
see
high
demand
and
interest
from
customer,
partner,
and
to
make
use
of
that
approach.
Having
said
that,
let
us
give
a
short
outlook
to
2022.
Markets,
we
see
GDP
growth
expectations
still
of
4.3%.
But
we
also
have
a
lot – not
a
lot,
but
we
have
significant
geopolitical
uncertainties.
The
macroeconomic
effects
of
[ph]
thus (32:57)
are
not
known
yet.
The
inefficient
supply
chains
with
network
disruption
and
congestion
will
continue.
There's
no
sign
of
relief,
not
from
today's
perspective,
and
we
see
stabilization
at
the
moment
not
even
with
the
consumption
patterns.
Consumption
is
going
on.
And
we
will
see
infrastructure
investments
that
we
will
have
to
foster
[ph]
in
order
(33:31) to
optimize
global
supply
chains.
That
was
the
market
perspective.
Kuehne+Nagel,
we
continue
with
a
very
agile,
high
service
quality,
and
network
reliability.
This
will
put
high
demand
on
all
our
great
colleagues
that
are
close
to
our
customers
and
that
do
their
utmost
to
have
on-time
deliveries
in
all
shipments
that
we
channel
through
our
networks.
We
will
continue
our
investments
in
sustainable
logistics
solutions
as
well
as
into
digital
solutions,
digital
platforms.
And
we
will
focus
on
the
profitability,
but
more
important,
leveraging
the
companies
we
have
acquired
in
our
network
and
for
the
benefit
of
our
customers.
And
the
digital
transformation
is
in
full
swing.
You
have
seen
with
eTouch
[indiscernible]
(34:23)
benefits
out
of
that.
We
aim
for
more
and
we
will
continue
to
driving
hard
to
achieve
our
targets.
With
that,
I
thank
you
for
listening
so
far,
and
I
hand
back
to
Alice
for
the
Q&A
session.
We
will
now
begin
the
question-and-answer
session.
[Operator Instructions]
The
first question
comes
from
the
line
of
Alex
Irving
with
Bernstein. Please
go
ahead.
Hi.
Good
afternoon.
So,
three
from
me,
please.
First
of
all,
on
the
ongoing
situation
with
Russia
and
Ukraine,
just
any
comments
on
how
this
affects
your
business
specifically
across
volumes,
deals,
and
OpEx,
given
we've had
[ph]
book
expansions (35:24),
airspace
closures,
sanctions
and
those
kind of
measures.
Any
further
developments
that
we
might
be
looking
[indiscernible]
(35:33) have
a
meaningful
impact?
Secondly,
on
air
freight,
obviously,
very good
performance
this
quarter, and
Apex
looks
to
be
extremely
strong – you
mentioned
procurement
synergies
earlier
on.
How
much of
this
improvement
is
sustainable and
what do
you
think
that
looks
like
in
a
normalized
world,
especially
on a
GP
and
OpEx
per
ton
basis?
And
then
third
and
finally,
one
of
your
competitors
[indiscernible]
(35:55)
quite
a
large
cyberattack
in
recent
weeks.
How
does that
affect
your
business
and
growth
prospects?
[ph]
Maybe
specifically
on
(36:01) transpacific
air freight.
Thank
you.
Alex,
thanks
for
your
questions.
Let
me
start
with
the
Russia
invasion
in
Ukraine
and
the
effects.
Locally,
at
the
moment,
we
have
stopped
business,
as
you're
aware,
and
we
don't
see
a
big
impact
at
the
moment.
Other
than
that,
we
are
concerned
about
the
security
of
our
people,
and
that's
the
focus
for
the
time
being.
The
bigger
picture
is
that
overflights
over
Russian
territory
as
well
as
Ukrainian
territory
are
prohibited
right
now.
That
will
lead
to
longer
lead
times
for
the
air
cargo
network
towards
Northeast
of
Asia,
so Japan,
Korea,
and
the
North
of
China.
And
this
we
need
to
provide
for
in
our
flight
operation.
The
long-term
macroeconomic
outcome,
nobody
knows.
And
I
think
all
the
sanctions
are
geared
towards
stopping
the
invasion.
And
that
is
what
we
all
should
focus
and
concentrate
on,
and
then
see
what
will
be,
hopefully,
the
solution
for
stopping
war
in
Europe.
Your
second
question,
Apex
procurement.
I
think
Apex has
a
great
customer
base,
has
a
great
solutioning,
and
procurement
is
one
aspect
of
the
synergies
which
we
see.
I
would
expect
that
this
will
be
ongoing
also
this
year.
The
question
really
is,
Alex,
what
is
a
normalized
market?
And
we
have
mentioned
that
most
likely
transport
and
logistics
rates
will
be
higher
in this
decade. I'm
not
talking
2022,
but
longer
than
what
we
have
experienced
in
the
last
decade,
for
many
reasons,
infrastructure
investments,
data
connectivity,
and
the
like,
and
also
sustainability
as
an
investment
area.
As
long
as
the
transpacific
trade
is
strong,
we
will
have
a
strong
performance
of
Apex.
And
that
is
driven
by
the
consumers
in
North
America
and
the
exporters
in
Asia.
And
most
likely,
the
seasonality
will
show
its
pattern.
So,
quarter
one
is always
a
bit
lower
than
quarter
four,
as
you
know.
There
is
no
Christmas
season
in
the
first
quarter,
unfortunately.
And
we
will
see
this.
But
in
principle,
Apex
will
continue
to
be
a
strong
contributor
to
our
growth
as
well
as
to
the
EBIT.
Cyber,
I
think
–
what
should
I
say?
I
think,
at
the
moment, we
concentrate
on
securing
our
networks
and
continuing
with
our
operations.
And
we
can
only
urge
that
not
only
companies,
but
also
nations
collaborate
in
order
to
avoid
and
reduce
the
risk
of
cyberattacks
into
critical
infrastructure
providers
and
critical
companies.
Thank
you.
[indiscernible]
(39:17)
on
the
cyberattack's
question,
I'm
referring
more specifically
to
the
disruption
suffered
by
Expeditors
in
the
last
couple
of
weeks
and
if
you're
seeing
any
additional
volumes,
any
customers
coming
to
you
as
a
result
of
that?
Alex, I think
my
explanations
were
sufficient.
Thank
you.
Okay.
Thanks.
The
next
question comes
from
the
line
of
Sathish
Sivakumar
with
Citigroup.
Please
go
ahead.
Thanks,
Detlef
and
Markus.
I've
got
two
questions.
So,
first
one
is
on
the
customer
mix.
So,
as
the
customer
mix,
i.e.,
if
you
compare,
say,
SMEs
to
large
corporates,
has
changed
due
to
the
shift
in
the
product
mix
because
you're
no
longer
taking
some
low-value
cargos. So,
how
has
it
actually
impacted
your
customer
mix?
What
is
your
exposure
to
SMEs,
say,
in
2021?
And
the
second
one
is
around
the
cash
conversion.
The
strong
[ph]
FX (40:18)
growth
is
actually
impacting
your
working
capital
and
also
cash
conversion.
In
2021,
if
you
see,
the
free
cash
flow
conversion
is
around
60%.
So, how
should
I
think
about
cash
conversion
in
normalized
levels?
Thanks
for
your
questions.
Customer
mix is a
statement
versus
the
value
of
the
products
our
customers
ship.
So,
also
an
SME
customer
can
have
high-value
goods
that
can
bear
the
transport
cost
currently
in
the
market,
and
we
are
doing
business
with
them.
Our
percentage
of
SME
customers
has
not
changed
significantly.
From
a
volume
perspective,
it's
around
20%
to
30%
of
our
volume.
Okay.
Hi
Sathish.
And
on
the
cash
conversion,
obviously,
yes,
you're
right.
It's
a
lot
of
that
being
through
the
expansion,
I
think.
Assuming
that
rates
either
stay
that
way
and
volume
growth
is
the
only
driver
to
that,
or
even
rates
coming
down
slightly,
I
would
expect
a
standard
pretty
much
close
to
what
we
had
in
the
past.
So,
I
would
think,
and
that
is
with
a
caveat,
obviously,
we
would
go
in
the
range
between
80%,
85%,
again,
as
we
had
in
the
past.
I
think
that
is
at
least
for
the
near
future
something
that
we
should
envisage.
Having
said
that,
I
could
be
a
total
fool
if
in
three
years
from
now,
I
don't know,
rates
are
coming
down
significantly,
the
sales
ledger
is
contracting
again,
and
we
have
a
year
with
110%
conversion
rate.
But
then
we
will
see.
Okay.
Got
it.
Just
a
clarification.
So,
the 20%
to
30%
is
the
SME
mix,
right,
portfolio
across
[indiscernible]
(42:18)
contract, yeah?
Correct.
Okay.
Thank
you very
much.
[indiscernible]
(42:25)
Thanks,
Sathish.
Bye-bye.
The
next
question
comes
from
the
line
of
Muneeba
Kayani
with
Bank
of
America. Please
go
ahead.
Good
afternoon.
I
just
wanted
to
follow up
on
the
earlier
question
on
the
impact
of
the
Ukraine
crisis
and
specifically
on
the
sea
market.
How
do
you
see
that
kind
of
impacting
the
sea
ship freight
market,
if
at
all?
And
then,
secondly,
do
you
think
that
air
freight
rates
and
as
well
as
container
shipping
rates
could
go
higher
in
the
next
couple
of
weeks
because
of
all
this
disruption?
And
then
on
M&A
[ph]
in
the
sector (43:08),
we've
seen
kind
of
news
flow
pick
up,
at
least,
in
the
press
about
DB
Schenker
being
up
for
a
sale.
Any
comments
there
would
be
helpful
to
understand
how
you're
thinking
about
kind
of
bigger
M&A
going
forward?
And
then
lastly,
the
union
on
the
Port
of
LA, Long
Beach,
the
ILWU
negotiations
are
starting
off
with
a
contract
expiring
maybe
this
year,
how
do
you
see
that
impacting
the
sea
freight
market?
Thank
you.
Hello,
Muneeba.
Thanks
for
the
firework
of
questions.
The
Sea
Logistics
market
at
the
moment
is
not
really
impacted
by
the
Ukraine
crisis,
at
least
not
material
for
us
or
in
our
networks.
And
the
biggest
impact
is on
the,
as
I
said,
the
overflight
rights
on
the
Russian
and
Ukrainian
territories,
which
will
lead
to
re-routings
of
air
freight,
which
will
take,
I
don't know,
12, 14
hours
long
than
the
average
travel
time
for
air
cargo
to
Northeast
– to
and
from
North
Asia,
Northeast
Asia.
The
rates
can
always
go
higher
and
can
go
lower.
At
the
moment, nobody
can
judge.
Our
disruption
indicator
shows a
very
stable
situation
for
a couple
of days,
but
on
an
extremely
high
level,
we
have
12.5
million
TEU
[ph]
days
waiting (44:40)
in
front
of
ports.
80%
of
that
is
geared
towards
the
West
and
East
Coast
of
the
US.
And
nobody
knows
how
this
will
develop.
This
is
also
true
for
the
unions
on
the
West
Coast
and
the
upcoming
negotiations.
We
experienced
a
lot
of
things
six
years
ago,
I
think,
and
nobody
knows how
this
will
develop.
The
M&A,
DB
Schenker,
I
think
that's
almost
a
classical
question.
Our
M&A
strategy
has
not
changed.
We
have
always
commented
on
that and
size
is not
what
we
are
looking
at.
It's
more
competence
and
geography,
coverage
of
market
segments,
solutioning.
And
that
is
what
we
are
interested
in.
Let's
see
how
this
process
continues
and
conclude
when
facts
are
communicated.
Thank
you.
Thank
you.
The
next
question comes
from
the line
of
Sam
Bland
with
JPMorgan.
Please
go
ahead.
Thanks
for taking
the
question.
I
have
two,
please.
First
one
is
on
the
Air
unit
margins
on
slide 10.
Looks
like
most of
the
benefit
in
Q4
came
from
Apex.
I
can
kind of
understand
why
Apex
benefited
more
than
the
rest
of
the
Air
division.
But
maybe
surprised
that
the
rest of
the
Air
division
didn't
really
see
that
much
of
a
unit
margin
increase.
Why
is
that?
Why
is
the
rest
of
the
business
not
seeing
an
increase?
And
the
second
question
is,
you
mentioned
earlier
in
the
comment
that
you're
moving
away
from
some
low
margin
items.
Is
your
intention
to
take
those
back
in
the
future
as
and
when
air
freight
or
air
or
sea
freight
rates
come
down?
Or
do you
think
that's
kind of
now
permanently
moving
away
from
some
of
those
lower
margin
or
lower
value
items?
Thank
you.
Hi,
Sam,
it's
Markus.
So,
for
the
Air
unit
slide
10,
I
think,
first
of
all,
yes,
you're
definitely
right
in
your
observation
that
most
of
the
increase
is
coming
from
the
Apex
acquisition.
But
having
said
that,
it
truly
comes
from
the
transpac
trade.
So,
also
the
KN
business
on
the
transpac
trade
has
similar
profitability. It's
just
much
smaller
than –
[ph]
on
the
effect, let's –
than
what
the
Apex
volume
has (47:17-47:22). So –
but
transpac
is
the
hot
trade,
clear.
I
think
we
have
mentioned
that.
I
think
the
access
to
capacity
through
Apex,
one
of
the
reasons
why
we
have
made
that
acquisition,
has
been – has proven
superior
to
many
of
the
other
competitors.
So,
I
think
we
have
done
or
Apex
management
together
with
us
has
done
a
very
good
way
of
securing
capacity
and
of
course,
benefiting
from
a
hot trade
which
is
transpacific.
And
that's
what
you
see
in
that
[ph]
quarterly (48:05) development.
Then,
your
last
question
on
low-margin
businesses,
especially
Sea
Logistics,
the
sea
cargo
mix, we
can
plug
in
additional
volumes
if
there
is
a
desire
for
it.
At
the
moment,
we
concentrate
on
the
high-yielding,
but
also
high-demanding
customers
because
there's
scarce
capacity
in
the
market.
But
it's
on
us
to
open
up
additional
volumes
again
once
those
customers
can
bear
the
freight
rates
which
might
be
lower
in
the
in
the
near
or
further
away
future.
Yes.
Understood.
Thank
you very
much.
You're
welcome.
The
next
question comes
from
the
line
of
Michael
Foeth
with
Vontobel.
Please
go
ahead.
Yes.
Thank
you.
Good
afternoon.
Also
three
questions.
First
of
all,
on
the
DSOs
or
the
positive
DSO
trend
you have
seen,
can
you
explain
if
that
relates to
the
fact
that
customers
are
willing
to
pay
faster
given
the
constraints
currently
or
is
it
just
basically
mix,
[ph]
or regional (49:20)
mix
related?
And
that
would
be
the
first
question.
The
second
one
is
on
your
conversion
margins,
are
you
planning
at
all
to
provide
any
sort of
midterm
targets
on
future
conversion
margins
and
when
would
you
be
ready
to
do
so?
And
then
finally,
on
the
Road
business,
I
was
wondering
if
you
could
explain
the
profitability
dynamics
in
Road
given
that
[ph]
apparently (49:46)
volumes
were
stronger,
but
profitability
in
the
fourth
quarter
is
down,
can
just
explain
what's
going
on
there?
Thank
you.
Sure,
Michael.
So,
let
me
take
the
first
one
on
the
payment
terms.
The
willingness
of
customers
to
pay
early,
I
think
I
would
answer
that
from
what
we
see
is
more
when
customers
need
capacity
and
[ph]
reduce
specific
or
use
dedicated
charters
for
them (50:14),
we
do
have
better
leverage
to
say,
[ph]
while (50:22)
we
have
to
prepay
the
charter,
we
might
ask
for
slightly
reduced
payment
terms
also
from
a
customer's
perspective.
I
think
it's
not
so
much
the
regional
point,
it's
far
more
the
commitment
of
space
dedicated
for
customers
that
gives
us
that
angle
to
at
least
not
slip
on
the
DSOs,
but
keep
them
steady
or
eventually
improve
them
a little
bit.
But
you
have
seen
the
number
is
very
small
of
improvement,
it's
1.2
days.
I
would
be
careful
in
reading
a
big
trend
[ph]
out of
it (50:59).
I
would
call
it
stable
rather
than
[ph]
reduced (51:01).
Second
question
on
the
conversion
margin,
you're
absolutely
right.
We
are
at
a
time
where
a
new
target
needs
to
be
announced.
And
I
can
say
that
in
the
second
half
of
the year,
we
are
planning
a
Capital
Markets
Day
with
the
announcement
of
our
further
strategic
program,
of
course,
which
will
include
also
a
mid-term
target
for
the
conversion
rate.
I don't
want
to
jump
the
gun
here
and
come
out
with
any
numbers,
but
that
is
the
plan.
Regarding
Road
Logistics,
Mike,
I'm
not
sure
[ph]
if (51:48) we
are
talking
about
the
same
thing
here.
Road
Logistics
has
seen
a
turnover
growth
of
20%,
14%
gross
profit
increase
and
an
EBIT
improvement
of
50%.
Yes,
we
see
higher
demand
for
drivers
and
higher
costs
to
get
the
drivers.
But
in
total, this
is
a
business
that
performed
solidly
and
we
don't
expect
any
major
changes
in
that
performance
moving
into
2022.
Okay.
Understood.
Thank
you
very
much.
Well
done.
You're
welcome.
The
next question
comes
from
the line
of
[indiscernible]
(52:31).
Please
go
ahead.
Good
day,
gentlemen.
First
of
all,
congratulations
on
strong results
and
also
on
your
decision
to
stop
most
of
your
logistics
into
Russia.
Two
questions
from
my
side.
First
of
all,
in
Air
Logistics,
can
you
give
us
an
update
in
relation
to
the
reliability
of
planning
now
logistics
again,
with
the
belly
capacity
of
passenger
airlines
for
intercontinental
flights
and
was –
for
example,
also,
maybe
was
there
also
a step-up
or
an
addition
in
some
air
supply,
helping
to
ease
a
little bit
the
situation
for
2022 now,
especially
[ph]
some (53:11)
cargoes?
And
the
second
question
mostly
to
the
Russian
conflict
with
Ukraine,
how
many,
or
let's
say,
also,
how
meaningful
was
the
share
of
supply
in
Air
Logistics
from
Russian
and
Ukrainian
players
prior
to
the
escalation
of
the
conflict?
Thanks
for
your questions,
[ph]
John
Marco
(53:34), and
also
thanks
for
your
kind
feedback.
The
Air
Logistics
planning
reliability
depends
on
intercontinental
passenger
flights.
We
don't
see
a
huge
volume
increase
or
capacity
increase
at
the
moment
on
intercontinental
flights.
Yes,
we
might
see
some
flights
from,
I
don't
know,
Central
Europe
to
Majorca,
but
they
don't
really
help
for
the
demand
that
we
have
on
regular
transports
amongst
the
major
intercontinental
business
centers.
So,
therefore,
I
would
say
our
estimate
has
been
that
the
intercontinental
belly
capacity
or
passenger
capacity
will
not
increase
quarter
one
and
quarter
two
significantly.
And
we
gave,
I
think,
one
or
two quarters
ago
[indiscernible]
(54:27) that
we
should
see
a
major
improvement,
not
really
before
2024.
But
that's
a
bit
of
speculation
from
today's
perspective. Yeah.
From
–
regarding the
Russia
invasion
of
Ukraine
and
the
air
capacity,
it's
a
small
market
for
us.
It's
a
small
market
related
to
mainly
imports,
which
we
stopped,
as
you
know.
And
the
capacity
supply
are
very,
very
small
as
well.
So,
at
the
moment,
it's
more
the
rerouting
across
the
continent
or
this
territory
that
I
mentioned
before
a couple
of times,
more
that
is
causing
delay
and
maybe
a
bit
of
a
capacity
shortage
because
the
planes
are
longer
used
for
one
flight
than,
well –
than
anything
else.
The
main
problem
most
likely
will
be
the
lack
of
Antonovs,
planes
that
you
know,
especially
for
project
[ph]
business (55:34)
which
at
the
moment
also
banned
from
operations.
Many
thanks.
Thank
you.
The
next
question comes
from
the
line
of
Nikolas
Mauder with
Kepler
Cheuvreux.
Please
go
ahead.
Good
afternoon.
Thank
you.
One
question
from
my
side
on
the
supply/demand
balance
in
the
logistics
markets,
please.
Assuming
that
consumers
eventually
give
in
on
the
inflationary
pressures,
would
lower
demand
for
transportation
in
general
do
much
to
change
the
current
price
or
yield
environment,
[ph]
or
are (56:13)
current
problems
too
much
rooted
on
the
supply
side,
i.e.
the
terminals,
rail,
et
cetera?
Thank
you.
Nikolas,
thanks
for
your
question.
And
you
see
me
smiling.
Exactly
that
is
what
can
be
a
solution.
We
hope
that
is
not
happening,
to
be
honest,
because
we
need
growth
again.
We
are
still
in
parts
of
the
segments
[ph]
and (56:35)
industry
below
the
level
of
2019.
But
less
demand
or
demand
reflecting
on
higher
inflation
rate
for
sure
will
ease
up
the
pressure
on
the
supply
side
of
the
capacity
in
Sea
and
Air
Logistics
and
also
Road
Logistics
especially.
Thank
you.
Yes.
Thank
you.
This
was
the
last question.
Gentlemen,
back
to
you
for
any
closing
remarks.
Thank
you,
Alice.
Thank
you,
ladies
and
gentlemen.
Thanks
for
joining
in.
As
you
saw
and
heard,
Kuehne+Nagel
stayed
on
course
in
2021
and
performed
strongly.
Thus
far
in
the
current
year,
the
business
outlook
has
been
quite
favorable
and
positive
while
geopolitical
tensions
and
ongoing
supply
chain
disruptions
generate
a
certain
uncertainty
which
we
commented
on
before.
We
are
looking
forward
to
talking
to
you
again
and
to
take
you
through
the
details of
our
quarter
one
2022
performance
on
April
26
which
is in
eight
weeks.
And
until
then,
stay
healthy,
take
care,
and
talk
to
you
soon
again.
Thanks.
Bye-bye.
Ladies
and
gentlemen,
the
conference
is
now
over.
Thank
you
for
choosing
Chorus
Call
and
thank
you
for
participating
in
the
conference.
You
may
now
disconnect
lines.
Good-bye.