Weave Communications Inc
NYSE:WEAV
Weave Communications Inc
Nestled in the heart of the American tech landscape, Weave Communications Inc. emerged as a distinctive player in the small and medium-sized business (SMB) arena, offering an integrated communication and customer engagement platform. Founded in 2008, the company's mission has been to streamline the contact point between businesses and their clientele. At its core, Weave provides a cloud-based communication system that merges various channels—ranging from phone calls and messages to emails and appointment reminders—into one cohesive hub. This integrated approach not only enhances customer interactions but also boosts operational efficiency for businesses that often lack the resources for complex IT solutions.
Weave's monetization strategy is hinged on a subscription-based model, capitalizing on a steady revenue stream while providing scalability options for businesses. Customers, primarily within the healthcare, dental, and veterinary sectors, pay a recurring fee for access to the platform, which allows Weave to continually refine and expand its features. The added value of analytics and innovative tools such as payment processing and VoIP services further cements Weave's position in meeting the unique needs of its clientele. By focusing on seamless communication solutions, Weave Communications Inc. has positioned itself as a vital partner for SMBs striving to enhance their customer engagement and overall business performance.
Nestled in the heart of the American tech landscape, Weave Communications Inc. emerged as a distinctive player in the small and medium-sized business (SMB) arena, offering an integrated communication and customer engagement platform. Founded in 2008, the company's mission has been to streamline the contact point between businesses and their clientele. At its core, Weave provides a cloud-based communication system that merges various channels—ranging from phone calls and messages to emails and appointment reminders—into one cohesive hub. This integrated approach not only enhances customer interactions but also boosts operational efficiency for businesses that often lack the resources for complex IT solutions.
Weave's monetization strategy is hinged on a subscription-based model, capitalizing on a steady revenue stream while providing scalability options for businesses. Customers, primarily within the healthcare, dental, and veterinary sectors, pay a recurring fee for access to the platform, which allows Weave to continually refine and expand its features. The added value of analytics and innovative tools such as payment processing and VoIP services further cements Weave's position in meeting the unique needs of its clientele. By focusing on seamless communication solutions, Weave Communications Inc. has positioned itself as a vital partner for SMBs striving to enhance their customer engagement and overall business performance.
Revenue Growth: Weave reported 17% year-over-year revenue growth in Q4 and for the full year 2025, reaching $63.4 million in Q4 and $239 million for the year.
Profitability: Operating income hit a company record $2.3 million in Q4 and $4.1 million for the year, with operating margin improvements both year-over-year and sequentially.
Gross Margin Expansion: Gross margin reached a record 73.3% in Q4, improving 70 basis points year-over-year and 30 basis points sequentially.
Cash Generation: Free cash flow grew 24% year-over-year to $12.9 million for 2025, with $4.4 million in Q4.
AI Product Progress: The acquisition of TrueLark and rollout of AI-powered Receptionist features expanded Weave's TAM, deepened product adoption, and drove strong specialty medical growth.
Specialty Medical Momentum: Specialty medical became the second largest vertical by location count, with record new locations added in Q4.
2026 Outlook: Guidance for 2026 calls for revenue of $273–276 million and operating income of $8–12 million, with expectations for new AI products to drive growth in the second half.
Retention and Upsell: Net revenue retention was 93% in Q4, with improvements in churn and growing upsell opportunities from new products.
