Uber Technologies Inc

NYSE:UBER

Earnings Call Analysis

Uber's Growth Focus: Groceries, Teens, and AI

Uber is enhancing its core transport service by upselling customers with grocery and retail options post-order, aiming to raise the current 14% of users who also order these additional services. The investment in grocery is strategically set on improving unit economics with the goal of becoming profitable. In 2024, the grocery business is forecasted not to be profitable yet, but better off than in 2023. Uber Teen, designed for safety and parent control, is expected to retain its high usage as teens grow up. Upfront fares, successfully launched in the U.S., will not immediately globalize but be refined. The company's data advantage in AI point estimate algorithms for trip pricing promises long-term efficiency over rivals.

Triumph in Two-Wheelers: Expanding Market Leadership in India and Latin America

The company has been performing exceptionally well in India, where it's not only gaining on its main competitor but believes to have overtaken them to become the dominant player, especially in the two-wheeler segment. Similarly, the story in Latin America also revolves around two-wheelers; valued for being cost-effective, trip growth for these vehicles has demonstrated robust health and continues to impress. This suggests a strategic pivot or success in mobility offerings tailored to regional preferences, indicating scalable growth in these emerging markets.

Boosting User Frequency: A Tale of Reliability, Alchemy of AI, and Magnetic Memberships

Focus has been fierce on increasing user frequency and engagement on the company's platforms, with the goal to make the service an everyday essential. For mobility, this means ensuring prompt and consistent ETAs, and moderated surge pricing. For delivery, it's about committing to error-free services and fulfilling pace promises. The company leverages its platform's prowess, employing AI to hyper-personalize promotions, spurring frequent use. Moreover, memberships have scaled to 19 million, fueling frequent, sticky customer interactions, raising the gross bookings they represent, and cementing a future of loyal, returning users.

The Profitability Perspective: A Shift towards EBITDA Margin Growth Over Incremental Margins

There's a strategic shift in focus from magnifying incremental margins to growing EBITDA margins to better mirror the company's capacity for cash flow generation. While incremental margins for the mobility sector surged in Q4, their volatility based on investment mix and strategic investments is noted. Hence, the spotlight is on the EBITDA margin growth, serving as a reliable indicator of profitability trends, despite investments in growing areas potentially dampening the pace of that growth.

Pricing Dynamics: Balancing Act Between Cost Efficiency and Customer Demographics

Mobility pricing has been maintained at a stable growth rate, corresponding to transactional expansion rather than inflation. The company's efforts to regulate supply and streamline costs have assisted in managing prices efficiently. To cater to a diverse clientele, premium services like 'black' or 'reserve' cater to those seeking reliability and luxury while cost-effective options like 'UberX Share' target more price-sensitive customers. With overall transactions and gross bookings on a high growth trajectory, the company seemingly excels at balancing affordability with growth, without letting pricing become a deterrent.

Earnings Call Transcript 2023-Q4

[Operator]

Good morning. My name is Krista, and I'll be your conference operator today. At this time, I would like to welcome everyone to the Uber Fourth Quarter Earnings Conference Call. [Operator Instructions] I would now like to turn the conference over to Alex Wang, Head of Investor Relations. Alex, you may begin your conference.

[Alaxandar Wang, executive]

Thank you, Christa. Thank you for joining us today, and welcome to Uber's Fourth Quarter and Full Year 2023 Earnings Presentation. On the call today, we have Uber CEO, Dara Khosrowshahi; and CFO, Prashanth Mahendra-Rajah.

During today's call will present both GAAP and non-GAAP financial measures. Additional disclosures regarding these non-GAAP measures, including a reconciliation of GAAP to non-GAAP measures are included in the press release, supplemental slides and our filings with the SEC each of which is posted to investor.uber.com.

Certain statements in this presentation and on this call are forward-looking statements. You should not place undue reliance on forward-looking statements. Actual results may differ materially from these forward-looking statements, and we do not undertake any obligation to update any forward-looking statements we make today, except as required by law. For more information about factors that may cause actual results to differ materially from forward-looking statements, please refer to the press release we issued today as well as risks and uncertainties described in our most recent Form 10-K and in other filings made with the SEC.

We published our quarterly earnings press release, prepared remarks and supplemental slides to our Investor Relations website earlier today, and we ask you to review those documents if you haven't already. We open the call to questions following brief opening remarks from Dara and Prashanth. With that, let me hand it over to Dara.

[Dara Khosrowshahi, executive]

Thanks, Alex. Q4 was a standout quarter to cap off a standout year. Trip growth of 24% year-on-year outpaced gross bookings growth for the fourth quarter in a row, powered by strong audience trends and record engagement as consumer activity remained healthy all around the world. At the same time, adjusted EBITDA of $1.3 billion exceeded our Q4 outlook with GAAP operating income of $652 million.

Looking back, 2023 was an inflection point for Uber, providing -- proving that we can continue to generate strong profitable growth at scale. These results in our Q1 outlook demonstrate that we're starting 2024 with tremendous momentum and reliable execution. I'm energized by the pace of innovation I'm seeing across the company and I'm looking forward to another exciting year ahead. And now here's Prashant.

[Prashanth Mahendra-Rajah, executive]

Thank you, Dara. And let me add my welcome to our Q4 earnings call. As a reminder, we will be hosting an investor update next week on Wednesday, February 14, to present an updated view of our strategy and capital allocation plans. As such, we kindly ask that you keep your questions today focused on our fourth quarter and full year 2023 results. And with that, let's open the call to questions.

[Operator]

[Operator Instructions] Your first question comes from the line of Doug Anmuth from JPMorgan.

[Douglas Anmuth, analyst]

As you come off to 2023, where you've grown bookings 20% and achieve positive GAAP operating income and net income and driven meaningful free cash flow. Can you just talk more about your top priorities as you enter '24? How do you've shift Uber to become more of an everyday product? And what are some of the key strategic investment areas that you're most focused on?

[Dara Khosrowshahi, executive]

Yes. Great question, Doug. So I think for us, the good news is that the strategy remains largely the same. If I were to broaden in terms of mobility, first and foremost, it's about making certain that our supply position, the number of drivers that we have on the road and engagement of those drivers continues to be healthy because that is what drives overall marketplace health and you can never forget about the basics. The number of drivers we have on the platform was up 30% year-on-year with engagement average -- with engagement also being up 10%. So we still drivers are the heart of the business. And as long as we've got drivers who are earning as they are, for example, in the U.S., $33 per utilized hour and staying on the platform for longer, that -- the platform stays healthy. We have more people coming in.

At the same time, we're augmenting that base platform with a number of new initiatives that we've got in place, newer products. This is our U4B enterprise business that's actually showing nice strength early in the year. Reserve for folks who are willing to pay more for better reliability for those travel locations, for example, low-cost product as well and then taxis and 2-wheelers and 3-wheelers. So you've got a base business that's growing at fast rates, typically gaining category position against many competitors and then augmented by some of these faster-growing products.

In delivery, it's very similar, which is adding more restaurants, making sure the reliability of services is excellent. You've seen that business actually accelerate its growth from 16% top line to 17%, while significantly increasing margins as well. And that's augmented by new services such as grocery, which is now $7 billion run rate and growing at very healthy rates. And then advertising, which we told you would be a $1 billion run rate business next year, which is going to surpass that. We're already at a $900 million-plus run rate just in Q4 of this year. So again, strong base business augmented by these new exciting businesses that add both top line and margin as well. And then all of it is going to be undergirded by the power of the platform. First and foremost, that's their technology platform, all of the algos we have that are matching drivers to riders or matching couriers to go pick up something at a grocery store and deliver at home on time. So it's a technical platform that's doing all the matching routing driven by AI and then other factors like our membership program, which is up to 19 million members. And then, of course, cross-selling across the platform, which continues to increase Uber users who buy across platform. Let's say, if they take an UberX in order an Uber Eats, will on average order 3x more than those who don't.

So I think as we look forward, it's more of the same and increasing the scale of each of these efforts because as you can see, we're growing faster than competition on a global basis. We continue to improve margins. And now that we're profitable, that creates other possibilities as well. So I think that's what we're kind of -- if next year is the same as this year, just with bigger numbers, I'll be happy.

[Operator]

Your next question comes from the line of Eric Sheridan from Goldman Sachs.

[Eric Sheridan, analyst]

Maybe following up on Doug's broader question and spreading it out around the globe. Curious if there were any geographic areas you wanted to call out exiting '24. And looking into '24, you see elements of either improved market share position or elements of driving the utility around Uber One and linking more mobility activity with more delivery activity that we should keep an eye on as we move deeper into 2024.

[Dara Khosrowshahi, executive]

Yes, Eric. What I'll start with is actually Delivery. And what we're quite happy to see is that, for example, our Delivery business, which again accelerated gross bookings growth this year, grew category position in 10 out of its top 10 markets. So the growth that you see from us in -- with delivery is substantially in excess of the category. It's partially and mostly the great execution of the team in terms of the basics, which is adding more selection, bringing in more consumers, bringing more couriers, making sure that the reliability of the service improves and making sure that errors improve as well, you don't get your food late. But then again, it is that power of the platform, right, which is our Uber Eats business is getting significant free traffic from rides or close to free traffic from rides. And then, of course, the membership program continues to be a larger and larger portion of our business. Now about 45% of delivery gross bookings are coming from membership, and that just mathematically drives frequency. And if you look at Delivery, audience is up, frequency is up, basket size is up as well. So the growth comes -- it's very broad growth and more of the growth this year is coming from transactional growth versus pricing growth relative to last year. Last year was more pricing growth and transaction growth. Now, it's the other way around. And that really is broad.

In mobility, I would say standouts were Latin America and APAC, again, we had very strong broad growth around the world, but we've seen very strong growth, particularly in the Asia Pacific. The Japanese market is super strong. Korea is starting to come up Australia remains very strong, Taiwan, et cetera. So all of these markets are strong. I think it's augmented by a India for us is super strong and that we are gaining category position versus our big competitor there, and we think we're the larger player, making a lot of progress with 2-wheelers. And then in Latin America, it's really two-wheelers motto. It's a lower cost product that is the hero. It's a newer product trip growth there is incredibly healthy. So Latin American trip growth was absolutely stand up as ever.

[Operator]

Your next question comes from the line of Brian Nowak from Morgan Stanley.

[Brian Nowak, analyst]

I have 2. One for Dara. One for Prashanth. Dara, you've talked a lot over the 2023 period about sort of increasing frequency and increasing engagement on the overall platform. Can you just talk to us about sort of operationally and from an investment perspective, what are sort of the key areas you need to invest in to continue to turn more mouth into wows and wows and [indiscernible]. How do you do that operationally?

And then the second one, Prashanth, you've had a little time on top of the hood and now sort of under the hood. Just sort of talk to us about maybe 1 or 2 of the things that you think are most surprising and underappreciated internally versus externally now you've sort of gotten to know the company a little better.

[Dara Khosrowshahi, executive]

Yes, absolutely. I like your phraseology there. Listen, I think in terms of frequency, I know there's a bunch of sexy stuff that people talk about. But the most important factor in terms of frequency is being a service that is reliable and predictable every single day for every single occasion. So for mobility, it's making sure that ETAs are at constructive levels, making sure that surge typically is less than, let's say, 20% of sessions. And both of those are moving in the right direction and especially in Q1, they're moving in the right direction.

And then for delivery, just taking out any errors in terms of you're missing a drink, et cetera, making sure that if we make a delivery promise to 25 minutes, we deliver in 25 minutes. So I think those are the basics. Now the advantage or one of the advantages that we have is the platform, which is as we see our users engage with more than one product, those users tend to come back more often and tend to stick around for longer. So we have now a team that is essentially using AI algorithms and there are a number of promotions that we have lined up. So if you're going to work, if we know that you're commuting to work for breakfast, we may have a promotion for you to pick up a coffee at Starbucks.

If you're coming home from work, and we know it's around 6:30, and that's when you order dinner, we may say, why don't you order a pizza. It will be home for your family by the time you get there. All of these occasions, there are different occasions that we can target the right person with the right offer at the right price. All of that now is algorithmically driven. And it's pretty powerful because it's gone from, I'd say, like programming, 1/3 of the time, let's throw this promotion and 1/3 of the time is there another promotion. As it turns algorithmic as it becomes much more targeted and personalized, the power of the platform increases. And that generally just mathematically moves frequency in the right direction. The last point that I would make is, again, membership, too, is it's just a tailwind for us for frequency. We've got 19 million members up significantly on a year-on-year basis. Members buy more, they stay longer and just mathematically, members will account for a higher percentage of gross bookings, which means a higher percentage of customers are going to stick around for longer and transact more frequently. Prashanth, do you want to take the second question?

[Prashanth Mahendra-Rajah, executive]

Right. Great. Brian, and thank you for giving me a softball to start with. So if I think about kind of my observations over the last 3 months now under the hood using your expression, I would say what I found most surprising is the -- just the level of excitement and energy within the organization and the focus they have on building products for users, for earners and for partners it's a very mission-driven company. I know that's an expression you often hear a lot of tech companies use, but I'm really experiencing it within the 4 walls Uber. I'll say the other learning that has been very, very encouraging for someone coming in is just the internal conviction and plans around driving profitable growth. And there's a tremendous runway that this organization has over the next couple of years to continue focusing not just on growth but also making sure that, that growth comes with significant profit leverage.

[Operator]

Your next question comes from the line of Ross Sandler from Barclays.

[Ross Sandler, analyst]

Great. Dara, the mobility incremental margin bounced back pretty nicely to 10%. You guys said on the last quarter, this would move around a bit. So how do we think about the outlook on that going forward? And as these new areas like reserve, which has higher margin, but taxi or share drives has lower margin. As those come in and the mix starts to change, how do we think about mobility incrementals going forward?

[Dara Khosrowshahi, executive]

Yes, I'm going to take that question. So before I jump into incremental margins, maybe I'll just take a minute to talk about -- as we go forward, we'd like to focus really on EBIT dollar growth, given power of the platform, the leverage that we're generating off of our revenue growth, we're pretty excited about the absolute EBIT dollar growth we're going to be able to generate over the coming quarters. And we think that's a better metric for us because it allows us to really share with you a better proxy for our ability to generate cash flow. Having said that, I do want to talk specifically to incremental margin. So you're referring to that in Q4, incremental margins grew sequentially and for the mobility business. And as a reminder, that can bounce around a little bit based on mix and also based on the investment decisions that we make. So I wouldn't put too much focus on continued expansion of incremental margins. We feel very comfortable that the overall incremental margins for Uber are going to continue to be something that is going to pull overall profitability of the company up. But remember that we will always be making investments areas that -- such as our growth bets that you referred to, whether it be falls or in new geographies that are going to put some pressure on that. But overall, look for continued growth in EBITDA margins, but probably a little less acceleration in incremental margins.

[Operator]

Your next question comes from the line of Justin Post from Bank of America.

[Justin Post, analyst]

Great. I'll ask a couple of things we get a ton of questions on. First, just on mobility pricing and ability to drive growth. Where do you think you are on that mostly for UberX? And how do you see pricing in '24? And do you see that maybe is a headwind for growth or any issues with that?

And then second, on insurance, can you just confirm 1 month is in higher rates or in the March guidance and how you're thinking about maybe the step up in 2Q? If anything, we need to think about?

[Dara Khosrowshahi, executive]

Yes, absolutely. So I think in terms of mobility pricing, Justin, mobility pricing has been relatively flat on a year-on-year basis really for the full year this year. And kind of when you go back to pre-COVID levels, we're up now in the 20s, but compared to like a bunch of other products, we're probably -- I think the cost of Uber has increased similarly to many other products. So we actively work to make sure our supply position is in the right position. We actively work to make sure our own cost levers, et cetera, are getting more efficient so that we can keep price at the prices that they're at now and drive the minority of our growth in terms of transactional growth. And you can see that in the overall numbers, which is overall company growing transactions 24% and gross bookings growing 21% on a constant currency basis. So we're actively looking to keep a lid on price, so to speak. And then what we're doing in terms of targeting different demographics is there's a certain segment of folks who are willing to pay a premium for higher reliability or nicer cars and black or reserve. And then, of course, for the more cost-conscious consumer, we're offering UberX Share and some of the other products as well, two-wheelers or three-wheelers in, in some of the developing countries. So we don't see price at this point as a factor that is restricting growth. And if anything, you can see the growth the company continues to be very, very strong. We think growing faster than the category. And then on top of this space, of course, you have all of the new products that we're building for B and halls, et cetera, that portfolio is now is at $11 billion run rate and it's growing 80% on a year-on-year basis.

So we think the growth vectors that we've got in place are strong, and we look forward to continuing to grow the top line at very healthy levels this coming year while delivering margins at the same time. Prashanth, do you want to talk insurance?

[Prashanth Mahendra-Rajah, executive]

Not really, but I'll take that question. Yes. So as a reminder, maybe we'll say that -- remember that we provide automotive liability insurance on behalf of our drivers. So it's a benefit we provide to them. And in turn, we build that into our pricing. Certainly, this is a space that has been facing significant cost pressure. You're going to be seeing similar inputs from ore output from both the personal and the commercial auto insurance companies. As a data point, we'd say we point you to the latest CPI print, which had motor vehicle insurance up 20% year-over-year. So in this more inflationary environment, we are taking a number of steps to actively manage our costs. First, I'd call out that we can use the data that we have access to in the technology environment to really drive safety technology. And that includes things that we've talked about before like reducing left turns, giving alerts to drivers when they're approaching challenging intersections, enabling both audio and video recording during trips, so that there can be evidence of liability, which can be helpful to us. In addition, we have an excellent risk management program. We are -- we have a good partnership with our carriers and we maintain these relationships over a longer term. But what is helpful there as well is we have our own captive insurance company, and that allows us to retain more risk where necessary, particularly in harder insurance pricing markets when it could be for a particular geography or locality.

And then lastly, on the regulatory side, we've got a really strong policy team that is working on on reforms state by state. So we've seen some good progress, positive legislation in Florida, in Virginia and Georgia, working on some other states as well. And we're also active in a number of states, including California, you might have seen some activity on this in the last couple of weeks, where we see an opportunity to really educate the new legislatures given there's a fairly high level of turnover that's expected at the state level about 40 or so seats that are going to open up. And we've indicated that we're willing to put as much as $30 million into our Uber innovation pack, which is really focused on helping to identify business-friendly legislatures for the California state.

Wrapping up at the kind of -- at the overall 2024 level, I would say that the insurance cost per trip for the U.S., that's certainly going to be a headwind. We've got these multiple cost mitigation efforts that we're going to continue to factor. And really, Justin, to your question, all of that is priced into the guide. So you should expect all that to be reflected in the outlook we're giving.

[Operator]

Your next question comes from the line of Mark Mahaney from Evercore ISI.

[Mark Stephen Mahaney, analyst]

Let me ask 2 questions, please. On the advertising revenue growth, it's been better than maybe we all thought a year or 2 ago. What do you think have been the biggest kind of growth surprises? What what parts of the advertising platforms that you have done the best for you?

And then in terms of Uber One, you've got, whatever, 19 million users. It's a really good number. I know it's a product that's kind of like Prime over time, can you have more -- not more -- not just bells and whistles, but more really great features and functionality added to it. Can you just give us a sense of what some of those new incremental features and functionality would be that consumers would really appreciate.

[Dara Khosrowshahi, executive]

Absolutely. So Mark, in terms of ads, we're very happy with the progress on ads. I'd say that we're not surprised because we've got a terrific team both on the sales side and the tech side, and they have been executing what they promised. Now, the biggest area of strength on advertising are still the smaller businesses that advertise on our platforms. These are your neighborhood restaurant who wants to get -- increase their business by 20% and puts in a certain dollar amount into the Uber ad system that we bid on for them. These advertisers on average, are earning 8x their spend. We got about 550,000 businesses now advertising on our platform. It's up 5%. And that is the majority of our advertising revenue, and it's about bringing on more advertisers onto the platform or getting them to increase spend if you're making 8x your investment, we'll increase your spend from $200 a week to $300 a week to $400 a week. That is absolutely something that we're focused on. And frankly, it's in the interest of our advertisers based on the return on ad sales that they're seeing.

Some of the faster-growing areas of advertising are with enterprise clients and CPG clients. Enterprise advertisers, sometimes they look for additional bells and whistles. They want -- they may want to target certain demographic. They may want to target a certain daypart, for example, one of our big enterprise consumers wanted to target breakfast as an example, or they may want to only bring on new customers who haven't eaten at that establishment before. So we're building out a much more mature tool set for those kinds of advertisers more reporting more reporting on incrementality of the ad spend as well. And then for CPG companies, especially in the grocery part of our business, which is 1 of the fastest-growing segments of the business, we built out, for example, sponsored items for grocery these CPGs, they are advertising in Albertsons, they're advertising in the in grocery shelves at this right now, they advertise on Instacart.

So essentially, we're rebuilding those kinds of products to get them in front of an audience in Uber Eats audience that's not only global but is growing very, very quickly. So any CPG advertiser who wants a growing audience and and a global growing audience should get in front of our audience. And then, of course, there's our journey ads, which is advertising on mobile. These are people who are going out, who are impressionable, who may see kind of higher-level branded, higher CPM brand advertising in the Uber app as well. That part of the business continues to grow, and that team had, frankly, a terrific Q4.

When you look at membership, which we're very excited about, membership really had a bit of Sprint at the end of the year. We had kind of holiday promos on free trials. We moved a bunch of our Uber One members to annual memberships that reduces kind of the turnover or increases the retention of the members. So right now, I'd say the focus of the team has been launching in more countries. We're in 25 countries, making sure that features like annual membership upsell that increase retention are available all over the world. Next year, you will see some bells and whistles. I would say more on the mobility front in terms of surprising and delighting the customer if it's an upsell or if you're let's say, in an airport, but I want to save those surprises and delights for when we're ready to announce them. But stay tuned.

[Prashanth Mahendra-Rajah, executive]

And maybe just to wrap that up, just to put some numbers out there so that you have, again, 19 million members across the 25 countries that are mentioned. And again, I want to back to the data he pointed out earlier, about 45% of our delivery gross bookings is coming from members. So it is definitely driving the frequency, which is elemental to the growth algorithm.

[Operator]

Your next question comes from the line of Ron Josey from Citi.

[Ronald Josey, analyst]

Maybe 2 deeper dive specific ones, Dara and Prashanth. I wanted to -- maybe sticking with the delivery side, on grocery and retail. I think I saw gross bookings are now in a $7 billion run rate. Maybe Dara talk to us about the progress with grocery now that I think the infrastructure is built out and how you think about integrating grocery within delivery and food going forward? And given the conversations around frequency as a big opportunity to improve overall usage going forward. Would love to again update on Uber teens. I think we saw that is now expanding to newer markets. But here in the states, talk to us about demand for Uber teens and sort of where that might go.

[Dara Khosrowshahi, executive]

Yes, absolutely. As far as grocery and retail goes, we're very happy with the progress there. Like you said, $7 billion of gross bookings. And really, the focus that we have now on grocery and retail is upsell to the Uber Eats customer. Our gross and retail business is now fully native. We have sunset the corner shop at all over the world. We certainly haven't sense that, that team. That team is now actually leading many parts of our grocery and retail business. But the upsell is about showing at the right occasions, grocery to and eater. So for example, after you've completed your order, maybe you want a bottle of wine from a nearby liquor store or you want some dessert, et cetera. It's those occasions that can introduce in a very natural way the Uber Eats customer to grocery and retail.

And then what we'll look to do after that is promote. There's a supermarket around the corner. Do you want to do a top-up shop or do you want to do your weekly shop on that supermarket as well. So it's a lot of basic tackling, including getting more retailers on board. And steadily, we're increasing the number of eaters who also order grocery and retail. It's now up to 14%. And that is a percentage that you will continue to see move up throughout the year. So that's essentially what we've driven again. We expect big things from grocery and retail. Prashanth, do you want to talk about kind of the investment philosophy there, and then we'll get to Uber Teen.

[Prashanth Mahendra-Rajah, executive]

Yes, Ron, I think when we think about the unit economics groceries. We feel pretty good about the direction we're headed and how this will grow into a profitable business. A couple of the levers that we have access to is clearly the power of the platform allows us to efficiency at the fulfillment level, which is very hard for others to obtain given the scale that we have and the courier network that we've built out. In addition, with roughly 150 monthly users, we can provide a very attractive platform to advertisers to come on to the platform, advertise for the grocery business, but also potentially have access to a much broader set. So we feel good that unit economics will get to a point where this is going to be a great business for us. I'll say that for 2024, while this business will not be in the black, it is going to be doing better than it was in 2023. So the trajectory is going in the right direction. And then let's have Dara finish up on teens before we go to our last question.

[Dara Khosrowshahi, executive]

On Teens, as a parent of a teen, I can tell you that Uber Teen is one of our all-time kind of favorite new product out there. Obviously, the parent has to invite the teen to use the product. We continue to expand in a number of markets. And 1 thing that's very interesting in terms of team is that we're actually seeing the frequency of use of teens, I guess, it shouldn't be a surprise, be just as high as the frequency of adults. So once teen get their hands on the product and is a very safe product, they use it every day to get around. And I think what -- the reason why parents really love the product is, they are the ones that are inviting their teens to the product. They can rest assure that only the best drivers that are on the platform who have been there the longest, who have the best ratings can pick up a teen. There is automatic pin dispatch to make sure that you -- your teen gets in the right car. That sometimes is a worry. You can track your team automatically to make sure know when they get picked up, know when they get dropped off and you as a parent can directly contact that driver just in case you have any questions that the car stops and you're worried about, et cetera.

So the out-of-the-box tech that comes with Teen, which is really an amalgamation of a number of safety innovations that we've led on in the industry make it a product that has been an absolute hit. And I think we're pretty comfortable that once those teams turn into grown-ups, Uber is going to be their first choice for mobility. So this is a product that today is a product that is looking great in terms of frequency and customer satisfaction, but it's also a product that's designed to -- for growth not just today, but tomorrow.

[Operator]

Our final question comes from the line of Deepak Mathivanan from Wolfe Research.

[Deepak Mathivanan, analyst]

Great. Dara, upfront fares has been live in the U.S. for a few quarters now and it's definitely been a huge factor in 2023. Can you talk about the opportunities to expand this into more international markets and also perhaps integrate it with a wider range of mobility products beyond UberX in 2024.

And then just a follow-up on the grocery side. What are some of the key product initiatives for 24 or building out the grocery vertical? And do you see opportunities to accelerate product build-out and maybe even retail partnerships through acquisitions?

[Dara Khosrowshahi, executive]

Yes. So in terms of upfront fares, we're very pleased with the rollout of upfront fares in the U.S. and a number of other markets. And I'll remind our investors to that we actually originally rolled out upfront fares on the delivery side of the business. So delivery was built out upfront fares in terms of couriers, knowing where they're picking up, dropping off of what the fare was going to be based on the knowledge there and kind of working on that product, we determined that this is a product that could work for mobility as well because the #1 issue that drivers were asking for is, I want to know where my destination is, which wasn't available. So it's just an example of the power of the platform there, which is something that we do on the delivery side and innovate on the delivery side finds its way on the mobility side. And again, we were the first in the U.S. to debut upfront fares. And drivers absolutely love that, the destination information that they're getting.

I'd say on upfront fares, actually, we're less focused on launching it globally, as we are on tuning the product itself. What you observed in terms of upfront fares now that drivers know where they're going, and whether they're accepting some trips or not accepting some trips is understanding that drivers are quite idiosyncratic in terms of their desires. There are some drivers who want long trips, some that want short trips, some that want to go to airport, some that don't want to go the suburbs, et cetera. So I think that what we can do better is actually targeting of different trips, 2 different drivers based on their preferences or based on behavioral patterns that they're showing us. That really is a focus going forward. offering the right trip at the right price to the right driver, which is a win-win-win.

The rider wait time is lower, drivers are seeing the trips that they want at the right price and the network gets more and more efficient. And I would also say that the nature of upfront fares, you've gone from just flat time and distance, to now kind of point estimates for every single trip based on the driver, it accrues to players who have the kind of data skills and the amount of data that we have. We have more of these point estimates. We make more of these point estimates than anyone else. We're making these point estimates both in mobility and delivery. We're doing it globally. So all things being equal, our AI algorithms are going to be able to learn more and are going to be able to be more accurate than anyone else's, which is an advantage that over a period of time is absolutely going to accrue to us.

In terms of grocery new product initiatives, it's -- again, I think the focus for us is actually continuing to build out our merchant base. We continue to sign up new merchants all over the world. Some of the wins in the U.S. were big loss and Sprouts Sprout farmer market, Italy as well. So One is just driving the choice in the marketplace. And then I do think in terms of our catalog, one of the areas that we're quite focused on is making sure that the catalog is mature and searchable. And when you search for chocolate milk, you get exactly what you're looking for. And I do think that the searchability of the catalog in a while the basics that we have in grocery can get better and better. We're very excited about the potential there. And as we continue to add on more merchants all over the world, we think this business will continue to grow and eventually get to profitability.

[Operator]

That concludes our question-and-answer session. I will now turn it back to management for closing remarks.

[Prashanth Mahendra-Rajah, executive]

Thank you, Christa. So thank you all for joining us today. As we wrap up the Q&A, I did want to share a quick organizational announcement. As part of career development for the exceptional finance talent here at Uber, Alex Wang, who has done an incredible job leading IR will be expanding his scope to include some FP&A responsibilities in addition to his role in IR. And I'm delighted to announce that Deepa Subramaniam, the former CFO of our Delivery business, will be expanding her scope to be the VP of IR and Corporate Finance. This will be a gradual transition, but I wanted to let you know that you'll be working with both of them in the coming quarters. So please join me in congratulating them both. And we appreciate your time. Look forward to talking to all of you again next week.

[Operator]

This concludes today's conference call. Thank you for your participation, and you may now disconnect.