Shopify Inc

NYSE:SHOP

Earnings Call Analysis

Strong Revenue Growth and Strategic Adjustments

Shopify's Q1 2024 saw a 23% YoY increase in GMV, reaching $60.9 billion, with strong performance in EMEA and offline services. Revenue hit $1.9 billion, up 23% YoY, highlighted by a 34% rise in Subscription Solutions due to pricing changes and merchant growth. Q1 operating income was $86 million, reversing a previous loss, with free cash flow margins at 12%. Guidance for Q2 anticipates high teen revenue growth, with gross margins slightly down by 50 basis points, and operating expenses increasing in the low to mid-single digits.

Impressive Growth and Strong Start to 2024

Shopify has started 2024 on a high note, with notable growth in key performance metrics. The company's gross merchandise volume (GMV) reached $60.9 billion in Q1, marking a 23% year-over-year increase. This growth was driven by a combination of strong same-store sales from existing merchants, the addition of new merchants, and significant growth in the EMEA region, which saw a 38% year-over-year increase. Furthermore, Shopify's offline business experienced a 32% annual growth, thanks to larger retailers joining the platform.

Revenue Growth and Financial Health

Shopify reported a Q1 revenue of $1.9 billion, also up 23% from the same period last year, and an impressive 29% growth when excluding the logistics business. This marks the fourth consecutive quarter of over 25% organic revenue growth. Revenue was fueled by GMV strength, increased Subscription Solutions revenue from both new margins and pricing increases, and higher payments penetration which reached 60% this quarter.

Merchant Solutions and Payment Penetration

The Merchant Solutions revenue hit $1.4 billion, a 20% rise year-over-year. This was largely due to the expansion in GMV, deeper penetration of Shopify Payments, and a growing adoption of emerging products. $36.2 billion of the GMV was processed through Shopify Payments, which is a 13% increase from Q1 2023. Consequently, Shopify Payments' penetration increased to 60% from 56% last year. Despite the growth in lower-margin Shopify Payments, products like Shop Cash and installments helped partly offset the logistics business absence.

Subscription Solutions and Monthly Recurring Revenue

Subscription Solutions revenue surged 34% year-over-year to $511 million. This growth stemmed from pricing increases on standard plans and the rising number of merchants. Moreover, monthly recurring revenue (MRR) increased by 32% to $151 million, indicating significant growth in standard, plus, and offline point-of-sale segments. Notably, the Plus merchants' switch to three-year contracts added stability and highlighted Shopify's value proposition.

Gross Profit and Margins

Shopify's gross profit for Q1 stood at $957 million, a 33% year-over-year increase. The overall gross margin was 51.4%, up from the previous year's 47.5%, largely due to the absence of the lower-margin logistics business. Specifically, Subscription Solutions' gross margin improved to 81.4%, while Merchant Solutions saw a slight margin dip without the logistics factor.

Operating Expenses and AI Integration

Operating expenses amounted to $871 million, representing 47% of revenue and reflecting a 4% decrease from Q1 2023. This decline was mostly due to the sale of the logistics business and reduced headcount. Shopify continues to leverage AI extensively, particularly in merchant support, enhancing efficiency and reducing support interaction times. Over half of merchant support interactions were AI-assisted, offering 24/7 support in eight additional languages.

Free Cash Flow and Financial Outlook

Free cash flow was a strong $232 million, constituting 12% of revenue and doubling last year's free cash flow margin of 6%. Looking ahead, Shopify expects Q2 revenue growth in the high teens, translating to low to mid-20s growth excluding the logistics business impact. Gross margin for Q2 is anticipated to decline by 50 basis points, attributed to the expected growth of the lower-margin payments business and the conclusion of a high-margin noncash partnership revenue.

Market Opportunities and Long-Term Vision

Shopify's international expansion shows promising results, with notable growth in Europe. The cross-border GMV rose by 15%, and products like Markets Pro are accelerating global sales for merchants. Additionally, Shopify's enterprise appeal is growing, evidenced by significant merchant acquisitions like BarkBox and Overstock.com. The company's robust product suite and effective marketing strategies continue to position it as a leader in e-commerce, capable of maintaining growth and profitability.

Earnings Call Transcript 2024-Q1

[Carrie Gillard, executive]

Good morning, and thank you for joining Shopify's First Quarter 2024 Conference Call. Harley Finkelstein, Shopify's President; and Jeff Hoffmeister, our CFO, are with us today. After their prepared remarks, we will open it up for your questions.

We will make forward-looking statements on our call today that are based on assumptions and, therefore, subject to risks and uncertainties that could cause actual results to differ materially from those projected. We undertake no obligation to update these statements, except as required by law. You can read about these assumptions, risks and uncertainties in our press release this morning as well as in our filings with the U.S. and Canadian regulators.

We'll also speak to adjusted financial measures, which are non-GAAP and not a substitute for GAAP financial measures. Reconciliations between the 2 are in the tables at the end of our press release. And finally, we report in U.S. dollars. So all amounts discussed today are in U.S. dollars unless otherwise indicated.

With that, I'll turn the call over to Harley.

[Harley Finkelstein, executive]

Thanks, Carrie, and good morning, everyone. The start of 2024 has been very strong for Shopify with more and more merchants thriving on our platform. This is the strongest version of Shopify yet. We're helping millions of merchants around the world to both start and scale their businesses.

For 4 straight quarters, we have demonstrated our ability to drive results at scale, growing revenue over 25%, [indiscernible] logistics. And as we have proven over the last 2 decades, the more hard problems we solve for merchants, the more we add to our flywheel and the better off commerce is for everyone today, tomorrow and for many years to come.

We've talked a lot about this new shape of Shopify and how it's enabling us to drive greater growth and profitability at a larger scale, and it's working. The penetration of payments is on the rise. We're making significant strides in our offline and enterprise sectors. Our efforts towards international growth are yielding positive results, and our attach rate is expanding.

Our operating discipline has been a key factor in the success, ensuring that we maintain efficiency, invest from our position of strength and deliver value at every turn. Shopify has always been high volume, high velocity when it comes to building and shipping products.

In the span of just 2 years, we've rolled out more than 400 new features and updates to our platform, setting a pace that demonstrates our leadership in building for the future. In that time, we've launched what we call editions twice a year, changing how we present and unveil Shopify's progress. These biannual moments have not only increased engagement, product adoption and visibility with our merchants and partners, but also reinforced our leadership in commerce.

In fact, in our recent Q1 edition, 62% of businesses who installed Shopify subscriptions had never previously installed a subscription app on Shopify, demonstrating the impact these key storytelling moments can have on driving adoption. We're dedicated to continually creating great software that allows brands to start and scale, finding their desired features quickly and intuitively as if each feature had been integrated from the start.

From foundational elements like expansion of variant limits to 2,000 and the rollout of our web performance dashboard, which can improve a storage search rankings and boost conversion to new AI-enabled editing tools and within point of sale, the launch of e-mail capture at off-line checkout. We are relentlessly working to reduce friction and make it easier for merchants to run and manage their business.

Our editions have become key milestones for Shopify and the innovation engine we are powering at scale, not only extending our reach to a broader audience, but also redefining how our ecosystem engages and build with us.

Touching briefly on AI. Our unique position enables us to tap into the immense potential of AI for entrepreneurship and our merchants. Currently, the most practical applications of AI are found in tools that simplify business operations and enhance productivity, all of which we've been developing deeper capabilities with our AI product suite, Shopify Magic.

However, we also firmly believe that we're just scratching the surface of what's possible as we're still in the nascent stages of understanding the vast potential that AI hold for businesses and commerce. Launched over a decade ago, our most scaled product is Shopify Payments. Its GMV penetration has steadily increased, reaching 58% in 2023 with Q1 achieving 60% GMV penetration. We expect it to continue to be a key contributor to our growth moving ahead.

Our seamless integrated payment solution continues to be a key gateway for other product offerings like capital, installments and Shop Pay, the world's highest converting accelerated checkout. In Q1, Shop Pay increased 56%, processing $14 billion in GMV, accounting for 39% of our gross payments volume as it continues to be the preferred choice for consumers seeking a fast, secure and hassle-free checkout.

Ensuring that these checkouts are fast loading, secure and compliant can be complex, which is why Shopify works to make it simple. At Shopify, we stay ahead of what's next for our merchants. We inherently build in potential updates to compliance, including the latest PCI security standards for payments so that merchants will be compliant with no additional work required.

Shopify Payments and our accelerated checkout will continue to play a vital role in the expansion of our unified commerce platform. As we continue to improve our features and global integrations and expand our offline and enterprise segments, we anticipate increased growth and adoption. This will be partially driven by the new avenues and flexibility provided by our commerce components offering.

Notably, the international acclaimed fashion brand, Coach, recently committed to join Shopify via commerce components, intending to [indiscernible] Shop Pay off-platform across all of their U.S. and Canada outlets in the coming months. This mix of composability, reliability and speed will further solidify the position of Shopify Payments as a crucial tool for merchants with Shop Pay continuing to become the go-to choice for quick, secure and seamless checkout at scale.

Moving to our channels and growth drivers. More merchants are leveraging the value of Shopify point-of-sale, a true omnichannel solution as the number of locations using our new point-of-sale Pro increased substantially over the prior year. Key feature enhancements like draft order functionality and fully customizable printed POS receipts continue to advance our offering.

As a result, more merchants, especially large, complex, multi-location merchants are coming to Shopify. We saw location growth of 52% in the quarter for merchants with 20 or more locations.

Our increased investments in performance marketing for Shopify point-of-sale as well as experimenting with other acquisition tactics are yielding positive results. For example, Frank and Oak, a Montreal-born apparel brand launched our point-of-sale in more than a dozen of the retail locations in this past quarter as did Michigan-based food company, [ Cherry Republic ]. In Q1, we saw growth across merchants, locations and geographies, supporting our 32% offline GMV growth year-over-year as we continue to gain share.

Moving to B2B. Shopify has been making significant strides with Q1 B2B GMV growing over 130% year-over-year after doubling in 2023. B2B merchants are loving the power of self-serve purchasing by customers with a 7x increase in the number of orders coming in through the online store than a year ago.

So why does this matter? Well, it means that there are fewer manual orders having to be entered by merchants using draft orders, which gives merchants back the value of time to focus on winning new business. B2B represents a significant growth opportunity for Shopify, allowing us to reach new verticals and cater to merchants focused on B2B transactions.

We understand the specific needs of B2B businesses and are continually refining our platform to address those needs and boost efficiency and growth. For example, we made it easier for existing customers who previously managed B2B buyers through their DTC store front and third-party apps to move to their entire wholesale business to our B2B solution, a key feature for Plus merchants.

Further validation of just how competitive our B2B offering is, 2 days ago, Forrester's 2024 B2B commerce platform, Wave Evaluation, came out, and Shopify was placed in the leader category. This is our first appearance on a top 2 enterprise validation report for B2B and a clear signal that Shopify is increasingly becoming a leader in unified commerce for online, offline, B2B and everywhere in between.

Moving to international. Q1 international GMV growth outpaced North America with continued strength in Europe, posting Q1 GMV of 38%, marking our third consecutive quarter of GMV growth above 35%. With international making up less than 30% of our revenue base last year, the opportunity remains significant for us to equip merchants with the tools to make selling globally as easy as locally.

Now to do this, we are laser-focused on building products and tools that cater to the unique needs and preferences of our international merchants. This quarter, we continued to make headway on our localization efforts in international markets with tools like shipping localized brochures in Japan, Spain and Italy, helping our merchants ensure a tailored experience and expand their reach.

We've also been working to get more of our products into more countries. For example, in Q1, we successfully launched our point-of-sale go and point-of-sale terminal in Australia, further increasing the on-ramps into Shopify in this key market.

Enabling merchants to sell cross-border to buyers anywhere in the world has been a key focus for us. In Q1, we saw a [ 70% ] increase in our markets product over last year, which makes it easy for merchants to sell in local currencies. We are further simplifying international expansion with Markets Pro, our native all-in-one cross-border merchant of record offering, which became generally accessible in the U.S. in September of 2023.

Brands are leveraging Markets Pro to enter global markets within days and see immediate increases in their global sales. Take Chicago-based apparel company, [ SuitShop ], which grew international orders by 600% since adopting Markets Pro or New York-based skincare brand, [ Beekman 1802 ], which experienced 137% international sales growth in 6 months.

And with cross-border GMV up 15% in Q1, representing roughly 14% of total GMV, we will continue to enable greater cross-border transactions for [indiscernible]. As we mentioned on the last call, we continue to aggressively pursue enterprise brands in 2024, and we are seeing results.

Whether it was key events like NRF and Shoptalk, our engagements with the larger brands are escalating every single quarter with our plus and enterprise GMV growth continuing to outpace overall GMV growth. Additionally, following our leadership rankings in IDC and Gartner last year, an independent study recently validated that Shopify's total cost of ownership is up to 36% better than competitors in the enterprise space.

This study proves that our unified commerce platform offers exceptional value and cost savings that only Shopify can offer. And in turn, we pass on the economies of scale we capture to our merchants, saving them money.

What we are hearing from our conversations with enterprise-level brands is that there are really 2 primary reasons that are driving their decision to move to Shopify. First is the exceptional value of Shopify, the powerful and reliable infrastructure and the cutting-edge products that offer composability and choice, making the total cost of ownership hard to pass up.

And second, Shopify's core value proposition of innovation, scale and ease of launch. Let me dive into that point about ease of launch as it's really important.

While Shopify moves fast and certainly faster than the competition, making the decision to replatform is incredibly hard, and larger brands can typically take anywhere from 12 to 18 months to completely migrate over. But that is not always the case, especially when it comes to Shopify.

Take overstock.com, the well-known online discount retailer. We had them up and running in under 100 days, which considering the size and complexity is nothing short of amazing. That's what we do at Shopify.

On the flip side, we recently signed BarkBox, a leading subscription service for dog products with over 2 million subscribers. They recently made a decision to migrate all of their business to Shopify. Their debut on our platform is anticipated for 2025 and will be the largest subscription merchant to join Shopify to date.

While timelines to market vary, the main point is that we are winning businesses and migrations with larger, more complex brands. The launch of these brands and the work we are doing today is building a sustainable foundation that will continue to deliver growth for years to come.

Beyond the 2 brands I just mentioned, we are seeing more high-volume merchants sign up and launch with Shopify across the board, adding more companies across verticals, industries and geographies to further energize our flywheel. Brands like consumer packaged good companies Harry's and Pretty Litter, fashion apparel brands like LoRa Canada and Intersport, fitness and wellness companies, Juice Plus, Balance of Nature and Sole Cycle, home goods retailer Rugs USA, consumer electronics company Skullcandy, manufacturer of cleaning equipment Carter, health and beauty brand fragrancenet.com and celebrity brands like Serena Williams' beauty brand, Win Beauty, Beyonce's hair care brand Secret and Dwayne the Rock Johnson's skincare line, [indiscernible].

The past years show that we can cater to both start-ups and large companies. And we continue to invest in both to expand our merchant base. Our business model focuses on accelerating the success of our merchants and driving long-term value rather than short-term gains.

We are a product-led company, and we will invest in those products and strategies that ultimately offer greater value for our merchants and thereby for Shopify. We think about marketing the same way we think about products, build great solutions, use the best internally developed and externally available tools, drive decision through data and be world-class.

Our goal is to always get the most out of every existing channel up to our guardrail limits and continuingly find and experiment with new channels. That is what we build our tools and our AI models to do, and we're using them to create some incredibly compelling opportunities.

Let me give you a very recent example. At the end of last year and early into January, we drove significant efficiency improvements in one of our primary channels in performance marketing, where teams have created and leveraged advanced models using AI and machine learning, which now allows us to target our audiences with unprecedented precision.

Using these models and strategies, we drove nearly 130% increase in merchant ads within our primary marketing channel from Q4 to Q1, while still remaining squarely within our payback guardrails. Similar to how we build products, we continually assess emerging technology and how we can leverage them to improve our own tools.

We are also advancing our operational rigor with our marketing data team using our tools to connect data inspections at a faster velocity and more granular level than ever before. This agility allows us to quickly seize opportunities and boldly move forward when others may hesitate.

These are 2 of our Shopify wide principles, agility and finally, the unobvious opportunities, leaning to those opportunities when others pull back even when and often, especially because to others, they may appear unobvious. And we know it's working.

Back in Q3 2022, as we mentioned in our July earnings that year, we began a wave of new marketing tool production and tightened our payback guardrails even further. Our initiatives have successfully driven significant improvements in both new merchant acquisition and CAC in core performance marketing, our largest component of marketing investment.

Comparing Q3 2022 to Q1 2024, new merchant acquisition has grown 108%, while CAC has improved almost 60%. You can see why we're investing heavily and why we feel confident in our future and our growth in 2025 and beyond.

You should expect to approach every quarter with the same model, testing and opportunistically investing into the areas where we know it will contribute well to our growth and stay within our guardrails. We intend to continue spending when market opportunities are within an average 18-month payback period, which we are finding a lot of right now along with increasingly supporting longer-term initiatives such as expanding into international and to point-of-sale.

Right now, you're seeing the strongest version of Shopify in our history. And we see an excellent opportunity to further our lead in our established products and fuel the strong momentum of our emerging products.

Today, we are building an even stronger Shopify. We know our team is one of our most valuable assets. And given that it makes up over half of our cost base, we believe we've architected ourselves to be faster and more agile, which has enabled us to consistently deliver 25% revenue growth, excluding logistics, all while keeping our headcount flat for 3 straight quarters.

More importantly, because of the structure and the automation we have worked to put in place, we think we can continue to operate against very limited headcount growth while achieving a continued combination of consistent top line growth and profitability.

As [indiscernible] mentioned at our Investor Day in December, over the past 18 months, we've committed significant effort into building efficient infrastructure and systems, which are instrumental in streamlining our work and maintaining our high velocity product releases.

We do this through our Shopify operating system, the foundation for every role and purpose at Shopify that uses data to help tell us how many resources we need for any project and the skill set or craft needed for the project. Essentially, these systems and this infrastructure act as catalysts, enabling us to operate with increased efficiency and speed.

So as we create a crafter's paradise, empowering teams to pursue their passions while having an incredible impact on our mission, we were doing it in a way that optimizes our talent and ensures we continue to make the most important thing the most important thing.

To close, we are proud of the strides we've made in Q1 and the execution we continue to deliver consistently quarter-over-quarter. The strength of our business model, the [indiscernible] of our team and our unwavering focus on serving our merchants has positioned us to lean into the opportunities we see ahead and invest responsibly to sustain our long-term growth objectives.

The best companies are built this way, staying grounded in their reason for being and committed to their mission. For Shopify, our team's dedication, coupled with our evolved marketing strategy, is reshaping the company and moving us forward. We look forward to sharing our journey with you in the quarters to come.

And with that, let me turn the call over to Jeff.

[Jeff Hoffmeister, executive]

Thanks, Harley. We have started off 2024 incredibly strong, building on our momentum from 2023. Let's launch into our Q1 results. GMV in Q1 was $60.9 billion, up 23% year-over-year. The strong Q1 GMV was driven by same-store sales growth of our existing merchants, continued growth in our merchant base globally, strength in EMEA, which grew 38% year-over-year from both strong same-store sales growth from our existing merchant base and new merchant acquisition with same-store sales growth being the slightly larger contributor this quarter. And finally, 32% growth year-over-year in our off-line business driven primarily by larger retailers joining the platform.

Revenue for the first quarter was $1.9 billion, up 23% year-over-year, which equates to 29% year-over-year growth when excluding the logistics businesses. This represents the fourth consecutive quarter that our revenue growth has been greater than 25% on an organic basis excluding logistics.

The key drivers of this growth were the GMV strength just discussed, growth in Subscription Solutions revenue from both new margin growth and the pricing increases on standard plans and lastly, increased payments penetration, which hit 60% for Q1.

Q1 Merchant Solutions revenue was $1.4 billion, increasing 20% year-over-year, fueled by growth in GMV, continued penetration of Shopify Payments, continued growth of our scaled products, most notably markets and growing adoption of our emerging products, including installments and shop cash. Those contributors were partly offset by the absence of the logistics business.

$36.2 billion of GMV was processed on Shopify Payments in the first quarter, [ 13% ] higher than in the first quarter of 2023. The penetration rate of Shopify Payments as a percentage of GMV was 60% compared to 56% in Q1 of 2023. Several factors powered the quarter's higher gross payments volume compared to the prior year, including the strong performance of those merchants utilizing Shopify Payments, an increasing percentage of which are Shopify Plus, more merchants across the globe adopting payments, greater penetration of Shop Pay, which was 39% of GPV in the quarter and continued growth of our point-of-sale solution.

These items were partially offset by the continued strength of our business in Europe, which was a larger percentage of GMV, but where we have a lower GPV penetration than North America. Subscription Solutions revenue was $511 million, up 34% over Q1 of 2023, with the 2 largest drivers being the impact from the pricing increases of our standard plans, which went into effect for existing merchants in the second quarter of 2023 and the growth in the number of merchants. These 2 factors were roughly equally balanced contributors.

An increase in revenues from variable platform fees was also a contributor to the quarter. As a reminder, existing Plus merchants had until the end of April to commit to their existing rates or move to a new pricing plan. As of today, the majority of our existing Plus merchants have chosen to commit to 3-year contracts at existing 2023 rates, a clear testament to the exceptional value that we provide and the trust and confidence our merchants place in us to consistently deliver the solutions they need for their success.

We expect more of the financial impact from these changes to occur in the second half of the year. We are not anticipating as much of a benefit from this pricing change as we did from the changes to standard pricing in 2023.

MRR was $151 million, up 32% year-over-year. We saw growth year-over-year in MRR across each of standard, plus and off-line point-of-sale. This strength stemmed from increases in the number of merchants in each of these 3 categories combined with, for Plus, growth from both new Shopify merchants joining and existing merchants upgrading from one of our standard plans with Plus, with Plus representing 32% of MRR for Q1 of this year.

You should expect the Plus pricing changes to have more of an impact on our second quarter MRR as existing Plus merchants did not have to commit until after the end of Q1. For point-of-sale MRR, which was up 50% year-over-year, growth was driven by improvements in our go-to-market strategy and our new retail plan.

And for standard, the pricing change that we implemented last year. On a sequential quarter-over-quarter basis, MRR increased in plus, standard and point-of-sale, primarily from growth in the number of merchants in each of these groups.

It is important to note, we refined our MRR calculation for standard. We adjusted how we factor in merchants transitioning from a paid trial to full price status. Previously, we reflected an MRR the full price plan when the merchant's paid trial ended but before the first payment was received.

Now we do not capture an MRR the change in the pricing until after we have received the first full price payment. We believe this approach better reflects the way we look at our business. The change does not impact revenue.

In Q1, our attach rate was 3.06%, up from 3.04% in Q1 of 2023. Key drivers of attach rate expansion in the quarter were the continued gains in GPV penetration and higher subscription revenues, largely offset by the logistics business in the prior year and lower noncash revenues from strategic partnerships.

Moving to gross profit. Gross profit was $957 million for the quarter, up 33% year-over-year. Gross margin for Subscription Solutions was 81.4% compared to 78.0% in Q1 of 2023. The increase stems from pricing changes on standard plans and, to a lesser extent, continued support and hosting efficiencies.

Gross margin for Merchant Solutions was 40.1% compared to 37.2% in Q1 of 2023. Our improvement in gross margin for Merchant Solutions was primarily due to the benefit from the absence of logistics, which was dilutive to margin.

When excluding the impact of logistics, our Merchant Solutions gross margin was down year-over-year primarily from lower noncash revenues from certain partnerships and the continued growth of our lower-margin Shopify Payments business with these impacts partially offset by growth in the products like Shop Cash and installments. This brings our overall Q1 gross margin to 51.4% compared to 47.5% in the prior year.

Operating expenses were $871 million for the quarter, in line with our expectations and representing 47% of revenue. Compared to Q1 of 2023, operating expenses of Q1 2024 were down 4%. The decline year-over-year was primarily due to the sale of the logistics business and lower headcount, partially offset by increases in marketing spend.

I know many of you look at operating expenses both pre and post stock-based comp. OpEx excluding SBC and related payroll taxes or adjusted OpEx for the quarter was 41% of revenue compared to 51% of revenues in Q1 2023.

We continue to remain disciplined on headcount with total headcount remaining essentially flat for the past 3 quarters, all while maintaining and, in fact, accelerating our product innovation capabilities and continuing the top line momentum of our business. How we leverage AI internally is an important element of how we are able to do that.

And as an example, let's talk about how we are using AI in merchant support. A couple of data points for you. During Q1, over half of our merchant support interactions were assisted with AI and often fully resolved with the help of AI.

AI has enabled 24/7 live support in 8 additional languages that previously were offered only certain hours of the day. We have significantly enhanced the merchant experience. The average duration of support interactions has decreased. And the introduction of AI has helped reduce the reluctance that some merchants previously had towards asking questions that they might perceive as trivial or naive.

Additionally, our support staff has experienced a significant reduction in the amount of toil that is part of their jobs. We are improving the merchant support process and achieving much greater efficiency than ever before.

Moving to operating income. For the quarter, operating income was $86 million or approximately 5% of revenue compared to an operating loss of $193 million in Q1 of 2023. Stock-based compensation for Q1 was $111 million, and capital expenditures were $6 million for the quarter. Free cash flow was $232 million or 12% of revenue, doubling as a percentage of revenue versus Q1 2023 free cash flow margin of 6%.

Turning to our balance sheet. Our cash and marketable securities balance was $5.2 billion as of March 31. And we had a net cash position of $4.3 billion after consideration of the outstanding convertible notes.

Before turning to our outlook, a few comments regarding the broader economy and the macroeconomic assumptions that underpin our Q2 expectations. We see consumer spend in North America remaining resilient that we have factored in headwinds related to FX from the strong U.S. dollar and some softness in European consumer spending in our Q2 outlook.

We have and expect to continue to outperform the e-commerce growth rates in North America and Europe. We otherwise assume that the macroeconomic environment remains consistent with current conditions.

Keeping all this in mind, let's now turn to outlook. Our expectations for the second quarter of 2024 are as follows. First, on revenue. We expect Q2 year-over-year revenue growth to be in the high teens on a GAAP basis, which equates to a year-over-year growth rate in the low to mid-20s when excluding the 300 to 400 basis point impact from the sale of our logistics business.

An important dynamic to highlight is the impact of the standard and plus pricing changes and how they affect our growth rate for Q2 versus Q1. The impact of the pricing changes in standard and plus will have a smaller combined benefit in Q2 versus Q1.

In Q2, we begin to lap the initial pricing changes on our standard plans that went into effect in April of 2023, resulting in a headwind to our revenue growth quarter-over-quarter. While the plus pricing billing cycle went into effect today for those existing merchants who did not sign up for the 3-year contract, this uplift is expected to be minimal in Q2, given both the mid-quarter timing of the change and the fact that the majority of our merchants did choose to opt into 3-year contracts at their existing 2023 price.

Q2 will simply be a quarter where the lapping effect of the standard plan changes exceeds the initial benefit of the plus pricing changes. We remain resolutely confident in the great products and go-to-market initiatives fueling our continuous growth and our ability to further strengthen our position as a leader in unified commerce.

We expect Q2 to be a continuation of our strong momentum. Q2 gross margin is expected to be down approximately 50 basis points from Q1 of 2024. The primary drivers of the decline quarter-over-quarter are the expected growth of our lower-margin payments business and lower revenue contribution from a high-margin noncash partnership revenue agreement that we'll have fully amortized. Offsetting these factors are the expected positive impacts from the standard and plus pricing changes that I just referenced above and the benefit from shortening our trial length from 3 months down to 1 month.

Turning to operating expenses. We believe that our Q2 operating expense dollars on a GAAP basis will be up at a low to mid-single-digit percentage rate compared to our Q1 operating expenses of $871 million.

As a percentage of revenue, we expect our Q2 GAAP operating expense dollars to be approximately 45% to 46%, implying a decrease of 100 to 200 basis points versus Q1. I previously have not been guiding toward operating expense as a percentage of revenue. Q2 will mark a full year since we began to operate in the new fitter, faster shape of Shopify as well as the sale of the majority of our logistics businesses.

Given these changes, the year-over-year comparability of operating expenses has been less telling over the past year. Hence, why I've been talking about sequential changes to OpEx dollars. Going forward, I plan to talk about operating expenses as a percentage of our revenue as it better aligns with our goal of striking the optimal balance between growth and operational leverage to deliver improving profitability over time.

For this quarter, I wanted to provide you both metrics. For the second quarter, the 2 primary drivers of the operating expense dollar increase over Q1 are marketing spend and our Summit event, which will happen at the end of June with Summit being the primary driver of the increase.

Summit is our annual event where we engage in a collaborative week dedicated to aligning on the bold ideas that we have as a company, a spotlight on our mission, our product road map and the mental models that we are using to build incredible things. We consider it a critical week for our product development efforts, company culture and work with external developers. This will be our first completely in-person Summit since 2018, and everyone is really looking forward to it.

We highly value and remain committed to our remote-first culture and concurrently believe that getting teams together periodically is a critical load-bearing element that enables our remote-first culture to thrive. This year, Summit will be aggregated into one event what in other years is multiple discrete events, including our 3-day internal hack day event where we ask our teams to start new projects. Our hack days have kickstarted many key products and features like point-of-sale and the Shop app.

This week's work also includes a series of events for our external development partners, additions.dev, which includes hands-on technical walk-throughs and immersive workshops. Additions.dev gives us an opportunity to share our vision with our developer partners and get external feedback on our products and road map. It is one of the most highly anticipated events for developers within the Shopify ecosystem, both internal and external. And we consider it an investment in our team, our product road map and our partners.

Regarding marketing, Harley shared with you some insights into our thinking and some of our recent successes there. We intend to continue to invest when opportunities are within an average 18-month payback period. And we are finding a lot of them right now as well as supporting longer-term initiatives such as international, enterprise and point-of-sale.

Moving to stock-based compensation. Q2 SBC is expected to be $120 million, and Q2 capital expenditures, $5 million. Finally, on free cash flow. For Q2, we expect our free cash flow margin to be similar to Q1 of 2024. We have now delivered 3 consecutive quarters of double-digit free cash flow margin with no expectation for this trend to change.

In summary, Q1 was a very strong start to the year. We continue to deliver on the product initiatives that we have laid out. Our merchants are performing well, and we continue to expand the value that we can provide our merchants. We are making key investments in our future and continuing to build an even stronger Shopify, all while delivering a compelling mix of both growth and profitability.

With that, I'll now turn the call back over to Carrie for your questions.

[Carrie Gillard, executive]

[Operator Instructions] Our first question comes from Trevor Young at Barclays.

[Trevor Young, analyst]

Great. Just on the core standard MRR, only up slightly Q-on-Q, can you just give us some color on why that was up maybe a smaller amount that we would have expected seasonally? Is that just a definitional change? Or is there something going on just in terms of merchant demand?

[Jeff Hoffmeister, executive]

Yes. No, that's just a definitional change. It would have been up 5% if you look at it in terms of Q4 to Q1. And so it's just a function of that change. The merchant acquisition engine overall is doing really, really well right now. So there's nothing else to read into that.

[Carrie Gillard, executive]

Okay. Thank you. Our next question will come from Matt Code at Autonomous. Matt, are you there?

[Unknown Analyst]

I am. Sorry about that, guys. I didn't click unmute. So wanted to double-click on sales and marketing expenses. So they're increasing again at a pretty fast clip. You guys touched on that a little bit in your opening remarks.

I kind of just wanted to get some incremental color on how that's translating into merchant and bookings growth. Are there any commentary that you could provide on the 2024 cohort and how that's looking compared to 2023 would be helpful.

[Jeff Hoffmeister, executive]

Yes. I think from a sales and marketing perspective, and let's just talk a little bit in terms of how we think about our margins overall. I mean our sales and marketing, as Harley talked about in the broader call is going very, very well right now in terms of some of the things we've been doing recently to improve the tools and the methodologies we're using. And Harley talked through some of those not only over the past few quarters as well as some things we've done over the past few months.

As it relates to margin specifically in terms of how we think about it, I'd go back to what we talked about in terms of free cash flow margins. And the guidance I gave there, we are -- let's effectively start with what we said as it relates to Q1 results and then obviously Q2.

In Q1, we did 12% free cash flow margins on 29% pro forma revenue growth. I consider that a strong result. And that also gets into an uptick from Q1. We had expected an uptick from Q1 to Q2 in terms of margin. Q1 outperformed, which is great.

We did, as we talked through some of the things that Harley mentioned in his script around the payback periods and kind of when this is going to hit our top line. That's a key piece in terms of how you think about the merchant acquisition engine.

But also going back to just how we think about the margins, our guidance for Q2 points to the free cash flow margins being similar to 12% that we achieved in Q1. And that is combined with the pro forma revenue growth in the low to mid-20s.

So the business can deliver both growth and margins, all while we are concurrently creating and leaning into opportunities that enhance our growth. So we feel really good about the strength of this business as it allows us to accomplish all 3. And this marketing spend for us is an investment in our future and continuing to do all the things, which, again, we think will continue to strengthen the business for the long term.

[Harley Finkelstein, executive]

And Matt, let me just take a moment just on the types of merchant that are coming to Shopify because that is really important to understand. Historically, I think it was fairly well known that in the SMB direct-to-consumer segment, we were winning these merchants.

But remember, not only do we continue to win those merchants, but now we're seeing different types of merchants, too. I mean there's some talk around the state of the consumer. We think the consumer remains resilient. We're seeing consumers buying in their favorite brands that they love and feel affinity to. Those brands are on Shopify.

But we also have other brands that have recently joined that are more -- or sorry, less discretionary. I mean FIGS, for example, are in hospitals all of the country. Hines, Nestle Staples, BarkBox, ButcherBox, these are less discretionary brands also coming to Shopify.

When you add to that new brands that are coming for things like B2B, for example, which is growing beautifully in our view and will continue to grow, a huge opportunity there or international merchants, you're seeing all these different on-ramps into Shopify all working really, really well.

Now to Jeff's point around the spend -- one thing that's important to understand is think about marketing the same way we think about products. We build great solutions. We use the best internally developed tools, and we drive decisions through data. And we can be agile at times and at times that they may seem countercyclical.

But what it really does is it means we can have -- we can drive sustained top line growth and be profitable. But all these different growth drivers, all these different on-ramps lead to a much stronger business long term with a variety of very, very strong different types of merchants.

[Carrie Gillard, executive]

Thanks for your question, Matt. We will now move to Mark Zgutowicz at Benchmark. Okay. We will put Mark back in the queue. Let's go instead to...

[Mark Zgutowicz, analyst]

I'm here.

[Carrie Gillard, executive]

Oh, there you are. Okay. Great.

[Mark Zgutowicz, analyst]

Sorry about that, Carrie. Thought I hit it. Harley, maybe just picking up on that last point. You talked a little bit about vertical expansion there on the merchant ad component. But maybe if you could talk about geo and sort of where you're seeing merchant ads from a geo perspective, sort of what the strategy is there and how that payback period, I guess, fits into that 18 months?

Is it higher in U.S. versus some of these other geos? Is that sort of an average 18-month payback? If you look across deals, that would be helpful. And then just one other quick one, if I could, just in terms of your audience scale, just in terms of advertising scale broadly. Just trying to get a sense of how your audience target numbers will look this year scaling relative to last year.

[Harley Finkelstein, executive]

Yes. Let me start, Mark, with international. I mean Shopify is no longer just for small business in North America. We are seeing great revenue growth across channels, cross-sell, regional. And Q1 international GMV grow at pace North America. In fact, in particular, Europe continues to lead our growth outside North America. I think Q1 GMV growth was like 38% in that region. That's the third consecutive quarter of growth above 35% there.

So there's a lot of opportunity there. I think we've captured less than 1% market share in global retail sales even as our product and geographies have expanded. If you go back to 2015, we have 5 products in 4 countries. Today, we have [indiscernible] products in more than 30 countries just on the Merchant Solutions side.

We have this massive opportunity ahead with about a $380 billion market opportunity when you just focus on our core geographies and where we operate today, which means we are significantly underpenetrated. And in particular, on the product expansion side, localization of products matters. Commercial initiatives matter. That means working with partners, working with app developers, working with large SIs on the ground in these places. That really matters.

But I think we will continue to focus on the success we're seeing in Europe. And there's no reason for that to be slowing down. And then obviously, APAC and LatAm also provide some really incredible opportunities there.

Let me also talk quickly about audiences because I think it's important. Obviously, we've been talking about advertising generally on Shopify, but audiences in particular is one that we're especially proud of.

Look, this thing launched in 2022, May. It's now helping merchants get better results from the digital ads. The algorithms that this thing is getting better at every day helps with finding high-intent customers. And in some cases, we are leading -- we are seeing this lead up to 50% CAC improvements. So it is really important.

It's also a key reason why merchants used to upgrade to plus. We're now experimenting more. We just launched a free 45-day trial in April. Some merchants who are not in Shopify Plus can actually experiment with it. Of course, the goal to get them the upgrade, but also get them to start using it.

And then just in January, in the winter edition, we talked about stronger retargeting and benchmarks for ads. We target twice as many potential buyers with much better customer targeting boost list, new benchmarks for measuring ad performance.

The audience is probably something that we're really proud of. And I think you'll see us continue to double down on it. But advertising in general, I think what differentiates Shopify is our ability to interpret data, experiment and then lean into where we see these opportunities.

And everything I referenced in my prepared remarks speaks, I think, to a desire to be [indiscernible] every aspect of our business, including marketing for ourselves and helping our merchants with marketing. And audiences is a great example of that.

The other one, of course, is Shop Campaigns, which previously known as Shop Cash Offers. Very early stage of experimenting, but we're already seeing merchants and incredible brands use it and find increased revenue through much higher visibility, much better conversions. And again, the great part about things like audiences and Shop Campaigns is if you want to leverage these things as a brand or retailer merchant, you have to be on Shopify.

[Carrie Gillard, executive]

Thanks, Mark. Our next question will come from Andrew Boone at JMP Securities.

[Andrew Boone, analyst]

Jeff, can you talk about the reaction to plus price increases? And you laid out 2Q pretty clearly, but how do we think about that flowing through the P&L in the back half of the year?

[Jeff Hoffmeister, executive]

Yes. Thanks, Andrew. A couple of things I mentioned on the call and then a couple of additional points. I did mention on the prepared remarks earlier that we -- we've had a majority of the plus merchants commit to 3-year contracts, which for us is really a testimony to them looking at all the value we provide and saying this is something that I want to -- this is a platform. This is a set of tools I want to continue to work with and commit to for a multiyear period, which is -- which obviously is a great testimony to what we've been doing.

As you know, similar to what we saw in the standard pricing changes, it's going hit MRR first, right? So we'll hit MRR in Q2 because today is essentially -- today, this very day, in fact, is the first day of the billing cycle. And so it will hit MRR in Q2.

It really won't hit revenue and obviously, therefore, margins really until mostly in Q3. So this will be a little bit more of a back half phenomenon than anything else. And it will track pretty similar just in terms of timing because we implemented both of these changes, the standard and the plus, at pretty much the same time of the year. So it will track in a similar manner.

But again, just given the fact that the majority of the plus merchants have opted into 3-year contracts, I don't think it will have as big of an impact as standard did for us last year.

[Carrie Gillard, executive]

Our next question comes from Mark Mahaney at Evercore ISI.

[Unknown Analyst]

Ian Peterson. This is Ian Peterson on for Mark. Can you help us unpack the Q2 guide a little bit more in the puts and takes in your high teens year-over-year revenue guide? How big is the FX headwind embedded in the guide? And how should we think about the balance between subscription versus Merchant Solutions in the quarter, given the price increases flowing through more enterprise customers coming online?

[Jeff Hoffmeister, executive]

Yes. I'll go ahead and start on that one. Thanks, Ian. So a reminder that -- and I want to go back to this as the largest impact. I mentioned this in my comments earlier. The largest impact in the comparison between Q1 and Q2 growth rates is this dynamic of the pricing changes.

And you really have Q2 this quarter, where effectively the year-over-year lift of the standard plan pricing changes is waning before you really get the ramp in terms of what we're seeing on the plus pricing and before that's really kicked in. That is the biggest driver.

The other -- and really, when you take that in isolation, don't forget, obviously, all the great things that we're doing in terms of what we're seeing, Harley alluding to this in terms of the strength of all of our other products. The merchant additions are strong across all of standard, plus and point-of-sale, as I talked about as it relates to MRR numbers. Payments, enterprise plus, point-of-sale B2B, they're all going really, really well. So those are the key takeaways.

I did, obviously, as it relates to some of the broader economic factors that I mentioned in my comments earlier, there is some impact from the strengthening of the U.S. dollar. There is also actually when you look at the Q1 growth rate, that had a year-over-year impact from leap year, which is roughly -- just think about the number of days in the quarter is roughly 100 basis points tailwind to the growth rate, normalized Q1 growth rates, that's something to keep in mind.

And then Europe and most specifically the U.K., where we are seeing some economic slowdown, as I mentioned earlier, but please do and keep this in perspective that -- and as you go back to our annual report last year, you noted that we mentioned for 2023, EMEA as a whole was 18% of revenues for the year. And the U.K. is just one piece of that.

And we've obviously and Harley mentioned just a few moments ago, we've obviously been talking in the past few quarters about the growth rates in the high 30s for EMEA. So we have been doing exceptionally well there, and we expect to continue to outgrow the market, not only in Europe, but also more importantly, North America.

So it is this pricing change impact, which is the biggest factor for Q2. And again, I think our merchant acquisition engine and our product suite are performing really well. So we feel good about the strength of the business right now.

[Carrie Gillard, executive]

Thank you for your question. Our next question will come from Michael Morton at MoffettNathanson.

[Michael Morton, analyst]

The #1 question we get from investors is the impact that the growth in enterprise will have on the attach rate. It's just really tricky to try to forecast it from the outside and probably not growing as quickly as some people might expect at the moment. Would just love to hear some more about the moving parts behind this as you see success in the enterprise and how investors should think about the attach rate going forward?

[Harley Finkelstein, executive]

Michael, I'll take that question. So first and foremost, enterprise is really continued to gain some traction here. The way that we think about it is that there are a bunch of different ways that very large enterprises can use Shopify. And not every one of them wants -- some want list and they can [indiscernible] hydrogen and also remix. Some want plus, this one size fits all out of the box. And those that don't want out of the box, we have CSS as well. But we're now offering something for every enterprise level brand that takes all the value of plus and wraps into the needs of very complex high-volume brands.

I mentioned Everlane previously. I mentioned Coach on the call today. We're seeing more of these brands that historically didn't necessarily look to Shopify, come to us now to take one component. We believe over time, they will take more of its components.

Now the product attach rate is really important is because it's a proxy for the value we're adding for all the products that we have, whether it's something like capital or it's payments or any of the other point-of-sale, for example, any of the other solutions that we think are really important for merchants to be utilizing to build their business.

But in the case of enterprise, in particular, I think the reason that you're seeing Overstock and BarkBox and Intersport, Skullcandy, all these brands coming to us at this increased clip is because this is by far the best product. And the total cost of ownership, we just had an independent study validate this. Total cost of ownership for Shopify's enterprise offering is 36% better than competitors. That is unbelievable.

I mean the value to cost ratio is so far on the side of value here. And they're choosing Shopify because it's a great product, it's a great value, and we'll continue to see that as well.

Now in terms of directly answering your question on the attach rate, over time, what we do see is that more and more merchants take more of our solutions as they fully integrate into the platform. So think about these things like CSS and Hydrogen and plus as on ramps into the enterprise product. But once they're in the enterprise product, we have the opportunity to show them better value on things like payments, for example, better value on -- get them using audiences, for example.

That's sort of the model here. And when you add on top of that a much more aggressive go-to-market effort, which frankly is -- we've been working on now for, call it, 24 months, you're seeing the fruits of those labors. And so I think you'll continue to see that as well. But over time, we like that the product attach continues to grow again as a proxy for the value we create for the people that use Shopify.

[Carrie Gillard, executive]

Okay. Thank you for your question. Our next question comes from Martin Toner at ATB Capital.

[Martin Toner, analyst]

Free cash flow margins have been greater than adjusted op income margins last 2 quarters. Is that something we should expect will continue?

[Jeff Hoffmeister, executive]

Well, yes, from a free cash flow margin perspective versus operating income, there's a few things in play. But yes, in general, it's been and we expect it to continue to be a few points higher. So -- and that's just a function of how you think about our P&L and kind of how that flows through the P&L. But yes.

[Carrie Gillard, executive]

Okay. Our next question will come from Andrew Bauch at Wells Fargo.

[Andrew Bauch, analyst]

Just wanted to unpack the Shop Pay growth, 3 straight quarters over 50%. And Harley, you mentioned the off-platform opportunity and its interplay with commerce components really starting to show traction. So can you give us a sense on what the drivers of Shop Pay's growth are at this point? And what does the pipeline look like for Shop Pay off-platform as we get into the back half of this year?

[Harley Finkelstein, executive]

Yes. I mean simply put, Shop Pay is the highest converting [indiscernible] checkout on the Internet. It converts 36% better than competition and 15% more on average. There's now 150 million buyers, 150 million that have opted into Shop Pay. And for Q1 alone, we facilitated $14 billion of GMV. That's a 56% year-on-year. I think total cumulative, it's about $140 billion so far.

So I think -- I mean people are coming to shop -- people want to use Shop Pay because, frankly, even the mere presence of Shop Pay on the check -- even if it's not used results in a 5% higher conversion. It's becoming a really bad idea for any brand or any retailer on the planet to not use it.

And so we like the fact that people are coming to us specifically for Shop Pay. Again, it allows us to begin a business relationship with brands that maybe historically we had not otherwise spoken to. But we're going to continue to make Shop Pay the default checkout on the Internet. And we do that because it's faster. It reduces friction and ultimately drives greater adoption by both merchants and ultimately for more buyers, which means merchants want it.

But it's -- we think -- we're really excited about it. We are very focused on making it easier to checkout with Shop Pay and extend it to way more surfaces and the pipeline for Shop Pay is something that is new, but very, very exciting.

[Carrie Gillard, executive]

And our last question will come from Samad Samana at Jefferies.

[Samad Samana, analyst]

I appreciate it. So I wanted to ask a question maybe on the point-of-sale GMV and point-of-sale MRR. Jeff, I know you guys gave off-line revenue targets last year at the Analyst Day, which is really helpful. Could you give us any sense of maybe what the MRR contribution from point-of-sale is and maybe how you're expecting the overall point-of-sale growth this year? And then not to make it a multiparter, but just trying to understand maybe what the GPV for offline merchant dynamics are versus online.

[Jeff Hoffmeister, executive]

Yes, of course. A couple of things on that, Samad. In terms of some of the growth rates in some of the sizing that we talked about at the Investor Day regarding retail point-of-sale, that is consistent in terms of how that business is performing. As strong as our core business is performing, the off-line piece continues to perform at an even higher level.

So that is something, obviously, which from our vantage point is a great thing. It's a testimony to a lot of merchants Harley talked a little bit about, especially some of the larger multi-location retail merchants that are using point-of-sale more and more. And it's also helpful from their vantage point to use our platform because obviously, they can look at one tech stack and basically say, "All right, I have the best technology, the best tech stack on the online side, and now I have the best on the offline side as well."

Really all do that from one pane of glass, one set of data analysis, et cetera. It's been a really, really compelling value proposition, I guess, for lack of a better way of saying it. And so that's been one of the things that's been fueling the growth.

And we're doing a lot, and we talked to maybe a couple of quarters ago as it relates to things like installments, where we're taking them, Samad, from our core online business and adding them to the offline offering that we're giving to retailers. And we continue to expand the countries that we're in with point-of-sale.

So that being said, we don't -- in terms of the attach rate, we just don't have the number of just in terms of sheer number. We don't have the same number of offerings for point-of-sale that we also have in online, but that's also an opportunity because we're going to be able to migrate more and more functionality at the point-of-sale. And so over time, the attach rate and some of the opportunities overall are going to increase.

As I believe you know, the point-of-sale, the retail piece for us is primarily a payments piece. There's obviously the subscription element to that. Those 2 make up the significant majority of the revenues that we get from retail.

We -- unfortunately, we're not breaking out as it relates to percentage of MRR what is exactly retail, but you can expect as we -- again, the kind of continuation of the trends, as I alluded to before. So it's doing really well, and it's a function of all the things both Harley and I have covered. So with that, maybe Harley, I'll turn it back to you.

[Harley Finkelstein, executive]

Yes. Let me just close that before we finish the call because I just want to say one thing that I think may be getting lost here, but it's really important. We just delivered 29% pro forma revenue growth and 12% free cash flow margins.

Now for Q2, our outlook points to free cash flow margin similar to the 12% we achieved in Q1. And that combined with pro forma revenue growth in the low to mid-20s, I mean this business can do something very rare and unique relative to almost every single company on the planet.

We can deliver growth and margins, all while creating and leaning into opportunities that enhance our growth in the future. And so I just -- I think it's important to say like the strength of this business means we can accomplish all 3 of those things and build stronger company longer term.

This is what the best companies do. And I think this is how you achieve long-term durable growth. And I've never been more excited about Shopify, about our business, and I've never been more proud to work with this world-class team. I think this is the best version of Shopify ever, and thank you so much for joining us today on the call.

[Carrie Gillard, executive]

This concludes our first quarter 2024 conference call. Thank you.