Ryman Hospitality Properties Inc

NYSE:RHP

Earnings Call Transcript 2020-Q2

[Operator]

Welcome to Ryman Hospitality Properties Second Quarter 2020 Earnings Conference Call. Hosting the call today from Ryman Hospitality Properties are Mr. Colin Reed, Chairman and Chief Executive Officer; Mr. Mark Fioravanti, President and Chief Financial Officer; Mr. Patrick Chaffin, Chief Operating Officer; and Mr. Scott Bailey, President Opry Entertainment Group.

This call will be available for digital replay. The number is 800-585-8367, and the conference ID number is 4586285. At this time, all participants have been placed on a listen-only mode. It is now my pleasure to turn the floor over to Mr. Mark Fioravanti. Sir, you may begin.

[Mark Fioravanti, President and CFO]

Thank you, Maria. Good morning, everyone. Thanks for joining us today. This call may contain forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995, including statements about the company's expected financial performance. Any statements we make today that are not statements of historical fact may be deemed to be forward-looking statements.

Words such as believes or expects are intended to identify these statements, which may be affected by many factors, including those listed in the company's SEC filings and in today's release. The company's actual results may differ materially from the results we discuss or project today. We will not update any forward-looking statements, whether as a result of new information, further events or any other reason. We will also discuss non-GAAP financial measures today. We reconcile each non-GAAP financial measure to the most comparable GAAP measure in the exhibit to today's release.

I'll now turn the call over to Colin.

[Colin Reed, Chairman and CEO]

Thank you, Mark, and good morning everyone. When we last spoke on our first quarter call in May, our Gaylord Hotels and the majority of our entertainment venues were closed as the nation grappled with flattening the curve during the initial outbreak of COVID-19.

I'm happy that as we meet today, some three months later, four of our five Gaylord Hotels are again open and we've been able to resume some reduced capacity operations across several of our entertainment assets as well. Of course, we still have ways to go to return to pre pandemic business levels as the challenges our economy and our country faces are far from over. And frankly, no one knows how long this recovery will take.

However, based on the initial success that some of the early virus epicenters around the country having battling back the pandemic, and then the rapid progress we're seeing on the therapeutic and vaccine front, in my view, despite some recent case increases in some states, the overall outlook for an eventual resolution has meaningfully improved over the past three months. And as a consequence, I'm firmly of the belief that we will be in a recovery in the foreseeable future.

So rather than throw up our hands and feel sorry for ourselves over the last three months, our company has been diligently focused on two key areas to ensure we are in the best possible position to benefit from that recovery. These are minimizing our expenses and cash burn, and positioning our assets and our business, to not only participate in the recovery when it does come but more importantly, to capitalize on this opportunity.

This has us asking questions like how can we grow our market share in the large group meetings business? Remember, all group business in this nation has been canceled over the last four months and quite probably over the next few months. And every single meetings business is stressing. This is in fact a time of opportunity.

How can we deliver better customer service and do so in a more cost-effective way? And in that vein, how do we at Ryman help Marriott become a better manager of our assets?

From an entertainment perspective, no one in this country is sitting in theaters, concert halls or the like. They're sitting at home watching Netflix, Amazon Prime, or streaming their favorite content. So how do we take advantage of this? In short, we do not just want to be resilient and come through this situation bruise butt kicking, but rather we want our businesses to come out stronger than before.

We have used this same approach in past, whether it was the great financial crisis, the flood in Nashville in 2010, or our reconversion in '13. Through each of these difficult situations, we as a company became better, more focused and stronger. And I am confident that you will see the same outcome in the months and years ahead. But before I get into those questions, first, a brief comment on what is going on in our business today and more importantly, our cash burn.

In the second quarter, during the majority of which essentially all of our businesses were shut down, our monthly cash burn rate was approximately $31.7 million per month. This is simply our consolidated adjusted EBITDAre plus our cash interest expense and debt service, but excludes the discretionary capital investment we continue to put into -- put to work at the Gaylord Palms.

This figure is well below our initial estimates in May of around $42 million and better than the updated estimate of $35.2 million that we communicated in our investor update on June 1. So we're pleased with our success in reining in our cash expenses quickly and effectively during the second quarter.

Now that four of our five Gaylord hotels as well as several of our entertainment venues are reopened and operating at levels that weren't remaining open, we expect this cash burn during the third quarter should continue to improve to approximately $28 million to $30 million per month. Mark will elaborate in a moment on some of the details of our cash uses, as well as our current liquidity and how that translates into substantial runway to weather out this pandemic.

Suffice to say, we feel very good about our ability to weather these low levels of occupancy or shutdowns for quite some time. Now, let me talk about what we're doing to reposition our business to maximize the opportunity before us; both near term during this pause in group travel and long-term for the eventual recovery.

As some of you know, we reopen the Gaylord Texan on June 8, and Gaylord Palms, Opryland and Rockies on June 25. The Gaylord National remains closed but we continue to monitor this market closely. And it will reopen when we believe it is warranted.

Naturally, with group business essentially suspended, our focus on these re-openings has been on the drive to leisure market and generating at least enough revenue and EBITDA from the hotels to justify remaining open and waiting return of the group customer. We know families and individuals may be reluctant to take international and long-distance flights, but still have a strong urge to take summer or fall break, as many states loosen their stay at home restrictions. This represents an opportunity for our hotels, each of which are an easy drivable reach to literally millions of families.

Thus, we have very carefully targeted these markets and results to-date have been pretty good in our view, certainly, given the circumstances. In fact, this has been a revealing experiment in some ways. We're used to hearing the description particularly from some members of the sell side, that Ryman's Hotels are purely group focused and not really leisure destinations. Of course, the reason we don't do as much leisure business, apart from our usual summer and holiday periods, is that assets are very attractive to the group customer. And this naturally stifles the space available for the leisure customer.

Pandemics notwithstanding, we love the group business. It is predictable, repeat and highly profitable from an outside of the room perspective. However, that should not be taken to mean that Gaylord results and convention centers are not an attractive year-round destination for leisure guests.

Quite the contrary, some of you may overlook the first part of that label, Resort and focus on the second part, Convention Center. Those who have followed us over the years know that we have proactively invested substantial capital to add and upgrade our resort amenities. These include spas, pools, water parks, multiple F&B concepts, expansive atriums, retail shops and customized programming that offers unique leisure demand generators.

Combined with our proximity to downtown tourist markets, the truth is, we can drive significant leisure volume if we truly want to. And this unique window in time serves as a laboratory demonstration of that. It is also to our advantage that the expansive all under one roof nature of our hotels gives us the square footage to accommodate increase social distancing pretty easily.

For example, many of our F&B outlets are configured out in the open under the cover of our tall, beautiful atriums with lots of airflow, and our public areas and corridors are designed to be wide and spacious to accommodate the movement of large groups.

This allows our guests to feel quite comfortable visiting us on top of the hospital grade cleaning and disinfecting processes that we have rigorously put in place. So when group was suddenly taken out of the equation, and we instead executed our leisure marketing strategy post-reopening, our hotels were able to capture more than their fair share of limited amount of leisure travel that has taken place in our markets.

For example, in the full week ending on the holiday Saturday 4th of July, just after we had reopened the four hotels, the Gaylord's ran transient RevPar indices from a 159% at the Rockies to a 194% of Opryland, and up to 210% of both Texan and the Palms. These are star percentages of competitive hotels in those markets.

Now, while this reflected occupancy levels of only 14% to 24%, for hotels of our size, this translates to more than a few leisure guests, on top of which we're able to achieve good daily rates ranging from $187 to $214 per night. Now, just so you don't think I've been selective in sharing data on one holiday week, let me give you the star RevPar indices for the latest available week ending the 25th of July.

During this period, total occupancies at our four open Gaylord Hotels range from 14% at the Palms to 26% of the Texan, that's for the full week. And by the way, in case you think these occupancies sound low, 26% of the Texan is the equivalent of 95% occupancy at a 500-room hotel. For the same week, transient ADR range from 159 at the Rockies to 194 of the Texan, resulting in transient RevPar indices of over a 160% for the Rockies and Opryland, 175% for the Palms and 217% for the Texan.

Now, one last stat regarding occupancy, three of the four hotels experienced their highest transient occupancy this last weekend since opening, and we're very pleased with this trajectory. Finally, we've seen better than anticipated performance from our F&B outlets since opening. And we've even had a few groups travel, including one large group a couple of weeks ago of over 2000 room nights.

This is how our hotels are performing right now which frankly, we're pretty pleased with given the circumstances. But the important question questions, I suppose, is when does the group segment really recover and has this segment suffered any long-term permanent damage?

Now, if you think about the segment from a macro perspective, COVID-19 has decimated it over the last few months. As I said earlier, almost all group business in this nation has been canceled. Tens of billions of dollars of loss revenue and every meeting planning company in the country has been massively disrupted. But the interesting thing is that, when you talk to the planners, and by the way, we do, they inform us that they and their clients want and intend to meet when they're able to and it is safe.

In our opinion, this segment will recover to previous levels. The question is when? And the answer, I believe is at the time the nation feels it's safe to travel, and congregate inside in numbers. In short, when there is a vaccine available. So, with that as a backdrop, let me talk about how the future is stacking up from a demand perspective and to do that, let's start with cancel room nights and more importantly, the re-bookings.

In our formal press release, we talk about cancellations and rebooks as of the end of June. But let me give you the latest numbers. As of Friday 31 of July, last Friday, total loss room nights in our company for backwards and all forwards was a 1,579,000 room nights, which translates to about $737 million of loss revenue.

We're finding that the average cancellation window has been running at about 100 days out, as groups make their decision. And so, of these cancellations, around 93% have fallen into 2020 and the other 7% into 2021 -- early part of 2021. More importantly, we've successfully rebook now 684,000 room nights, representing just over $300 million of revenue into future periods for about a 43% rebookings rate thus far. And as you will comprehend, if you read the earnings script, that pace of rebooking has in fact accelerated in the month of July.

Our strategy from the beginning of this pandemic has been to emphasize rebookings with our valued customers. And these have gained momentum over the course of the quarter and as I said, certainly into the third quarter. Where appropriate and warranted, we've also been able to collect some attrition and cancellation fees, which have also contributed to the improved monthly burn rate versus expectations.

As regards cancellations and attrition fees, let me be clear on how we're dealing with these fees as a company with Marriott, and this is where we currently -- this is our current thought on this process. Through the end of the third quarter is one way, but if groups wanting to cancel in the fourth quarter and into '21, we're taking the position but attrition and cancellation fees are due.

On the sales side, you'll see that we booked 655,000 room nights in the second quarter, which is a really good number of which 516,000 were from those rebookings I mentioned. But more notably, we booked 139,000 new room nights for future travel beyond 2020.

And out of the press, here are the preliminary group sales numbers for July. In July of 2019, we booked a 131,000 room nights. This July, we booked a 196,000 room nights of which a 131,000 were rebookings and approximately 65,000 were new bookings in the month of July.

Not only are the meeting planners still active beyond 2020, but we as a company continue to have a sizable book of business for '21 and '22 already contracted. To be precise as of June 30, we had 1.64 million net room nights on the books for '21 or 43.4 points of net occupancy that is down only one point compared to where we stood in June 30 of '18 for 2019.

Next for '22, we had -- we have 1.46 million room nights on the books or 38.4 points of net occupancy on the books as of the 30th of June. That is in fact up 1.6 points compared to the same time last year in '19 for '21. In addition for both years '21 and '22, about 56% of our -- on the books room nights are in the first half of the year, and the balance is for the second half.

Now, this volume of business on the books and sentiment from the meeting planners is extremely important, because it speaks to how rapid a recovery may look for our segment of the industry once the customer gets comfortable about traveling. In a sense, our group business is like a loaded spring, which upon successful launch of a vaccine or effective therapeutics, or simply a control of the pandemic to manageable levels, has the potential to experience a more rapid rebound. Just due to the business on the books that I believe, some investors and sale side analysts are giving it -- are in fact giving us credit for.

I think some analysts are looking back at '09, when bookings in the year -- for the year were materially impacted due to the financial challenges, corporations and associations were having all over the Board. But today, what is stopping companies and associations is more out of fear and government mandates. And when these have lifted, I believe, the sector of the industry will recover pretty quickly. This is the situation we are nurturing and preparing our hotels for. And we believe our hospitality segment is still well positioned for a decent 2021 and even a better 2022, once any of these factors manifest.

Now turning to an entertainment segment, like our hotels, we reopened our Nashville and Gatlinburg, Ole Red locations in the second quarter, as well as hosted the grand opening of our Ole Red Orlando location. All three venues have been performing well, despite their respective social distancing rules and other measures, which both Nashville and Gatlinburg -- with both Nashville and Gatlinburg delivering positive adjustment EBITDA in the month of June.

I would note that, on July 3rd, the City of Nashville did roll back its modified -- roll back to a modified Phase 2 of their reopening plan, which limits restaurants to 50% capacity, down from 75%. The other bright spot for our Entertainment business in the quarter has been, the success we've had in the digital part of this business. We're using this opportunity when people are spending more time at home, to deliver more of our content digitally, hard time saying that, and continuing to build our brand, deepen relationships with our customers and form new ones.

For example, our weekly Saturday Night Opry Live shows are now averaging well over 2 million viewerships each week across all distribution points, which includes our Circle TV joint venture, U.S. Affiliate TV stations, Dish Network, Sling TV and social streaming platforms. That's based on a growing average of 1.3 million digital streams of the show each week.

Our U.S. Affiliate market is adding another 588,000 average weekly views and Dish and Sling adding another 150,000. Circle TV is not yet rated, so its viewership is not even yet calculated into the estimates. And no doubt, it is significantly additive. Circle is expected to begin rating late fall this year, and our decision to offer Opry Live as a digital live stream has proven very powerful. Keep in mind, that 1.3 million digital streams of this show is just the average over many weeks.

For Garth Brooks and Trisha Yearwood, we saw nearly 4 million digital streams that evening. In July, Vince and Reba delivered 2.4 million streams. All-in, Opry Live is just shy of 25 million digital streams over 21 weeks we've been live streaming. We plan to continue to offer the free live stream options through the duration of this pandemic, leading to a launch of Circle's subscription video on demand or SVOD product in early '21.

Meanwhile, Circle's advertising supported video on demand or AVOD product is scheduled to launch in Q3 this year. And with distribution partners, we expect to reach an additional 60 million plus consumers. And digging into the numbers, Circle is doing a fantastic job finding a younger generation on consumers for our content. For example, 39% of the viewers are aged 18 to 34, 31% of the viewers are 25 to 44, and 42% of 35 to 34.

Circle TV viewers also report watching frequently. 29% say, they watch several times a day, while 56% are watching at least weekly. We are really excited about this data and believe these consumers are on course to become the next generation of fans and guests across our entertainment platform, both physical and digital.

So, while the pandemic has certainly taken a toll on our physical businesses, the timing of our push into digital for our entertainment business was really good. And we likely look back at this period as one that only accelerated the growth of the content and distribution side of our business.

So in summary, while this pandemic has been devastating for our country, our economy and our business particularly, I do believe we're seeing green shoots that give us cause for optimism that we will manage through this in the not too distant future.

In the meantime, everything that we can control and optimize as a company in this period, we are doing aggressively. This has the dual benefit of maximizing our time horizon and liquidity during the pandemic, while also transforming and positioning our business to thrive even better than before when all our business will be absolutely better when we get out of this dark tunnel.

So with that, let me hand over to Mark to give you some color on the financials.

[Mark Fioravanti, President and CFO]

Thanks, Colin. In the second quarter, the company generated total revenue of $14.7 million, as virtually all of our assets in the hospitality and entertainment segments were closed for most of the quarter with some modest reopening revenue late in the quarter.

Net loss to common shareholders was a $173.5 million, or a loss of $3.16 per diluted share. A couple of one-time items that negatively impacted our second quarter net income include a $15 million write-off of our deposit for the cancelled acquisition of Block 21 and a $19 million impairment charge on the Gaylord National bonds related to reduced room revenue projection due to COVID-19.

On a non-GAAP basis, the company's consolidated adjusted EBITDAre was a loss of $65.2 million for the quarter and adjusted funds from operations available to common shareholders with a loss of $90.7 million, or $1.65 per fully diluted share. Our cash interest expense for the second quarter was $28.7 million. And we amortized $1.25 million of our term loan B. So, our cash debt service was $30 million in the quarter or approximately $10 million per month, which is in line with the estimate we provided in our investor update on June 1st.

To be clear, the actual semi-annual coupons on our senior notes are paid in April and October. However, when I refer to cash interest expense for any quarter or on a monthly basis, we treat the notes interest as a monthly outlay. Together as Colin mentioned, our monthly cash burn in the second quarter on a consolidated basis was therefore about $95.2 million or a $31.7 million per month on average. This excludes the discretionary capital investment that we continue to make in completing the Palms expansion, which we believe best positions the hotel for the eventual recovery.

As of June 30th, we had spent approximately $99 million of our projected $158 million budget, leaving $59 million remaining to be spent on this project. We continue to expect this project to be complete and available to open in April of 2021.

All other capital expenditures have been reduced to minimal essential maintenance, except for our planned rooms renovation at the Gaylord National. Using this period of closure to make progress on this project is advantageous, and we expect to renovate approximately 1,000 rooms or one half of the hotel by year end. This project is being funded separately out of our FF&E reserve balance, which as of June 30th, contains approximately $55 million, and is not included in our unrestricted liquidity or cash burn rate calculation.

Regarding our liquidity, with re-openings underway and the amendments to our corporate credit facility and Gaylord Rockies term loan complete, we thought it was no longer necessary to retain the large cash balance on hand, that we drew down from our revolver in March when the pandemic initially came as a shock to the markets.

Consequently, to avoid the negative interest carry, in June, we paid down $375 million of that $400 million draw, and ended the quarter with a revolver balance of $25 million, leaving $675 million of availability. This $675 million of revolver availability plus our unrestricted cash on hand of $80 million gives us total available liquidity as of June 30th, of approximately $757 million.

This is down from the $910 million available at the end of the first quarter. The difference between our $31.7 million monthly burn rate in the second quarter, which is based on adjusted EBITDAre plus cash interest and the actual average monthly reduction in our total liquidity of $51 million per month, there's approximately $30 million of capital that we put towards the construction of the columns expansion in Ole Red Orlando, the timing of our semiannual notes cash interest payment I referenced earlier, and changes in working capital, including $6 million in ticket refunds for Opry and Ryman shows that were carried as deferred revenue.

And finally, approximately $1 million of owner funded maintenance capital items that were deemed critical. We're pleased that we were able to bring our cash burn rate down below the levels we initially communicated under the shutdown scenario. While we currently live in a highly unpredictable environment, at present, with the cost measures we have taken to-date, the projected level of operations that our hotels and venues reduced interest expense after paying down the revolver with some modest attrition and cancellation revenue we projected our third quarter monthly cash utilization should be slightly better than in the second quarter and in the range of $28 million to $30 million.

Again, that's on a fully consolidated basis, excluding any minority interest in the cash usage at the Gaylord Rockies. Assuming that this burn rate were to persist with no additional assets coming online, no improvement in operations beyond levels projected in the third quarter or material increases in attrition and cancellation fees, this implies about 24-months of available liquidity after setting aside the remaining capital required to complete the Palms expansion.

With no near-term maturities or loan amendments in place and approximately 24-months of liquidity, we're confident that we have this financial strength to weather a prolonged slowdown from this pandemic. And with that, I'll turn it back over to Colin for any closing remarks.

[Colin Reed, Chairman and CEO]

Thanks, Mark. The only closing comment I'll make before we open up to questions is that we've given you a lot of detail this morning and we've done that on purpose because we are deeply engaged as a management team in the actual reopening and running of all of our businesses. We haven't just handed over the rings to our manager, we've been through crises like this before. Not quite like this pandemic, but we've been through crisis before. And so, we wanted to share with you everything we're up to.

So, Maria, let's open the lines up for questions, please.

[Operator]

Thank you. At this time, the floor is now open for questions. [Operator Instructions] Our first question comes from the line of Smedes Rose of Citi.

[Smedes Rose, Citi]

Hi, good morning. You guys provided a lot of encouraging information about the pace of bookings and rebookings. And I was just wondering if you could talk a little bit about the rates at which you're able to, that you're making these bookings, I guess, relative to where they were on the rebooking side? And then what are the kind of new bookings look like? And is there any, particular properties that you're seeing more sort of concentration in terms of demand relative to others?

[Colin Reed, Chairman and CEO]

Right. Smedes, good morning. This is Colin, let me defer to Patrick to get into the detail. Let me move our phone here, here you go Patrick.

[Patrick Chaffin, COO]

Hey, Smedes. Good morning. It's Patrick. Yeah, so we actually, I'll give you July information and I'll move back to Q2. Our July production that Colin referenced a few moments ago, came in at very encouraging numbers, and we actually saw a 17% increase in average daily rate booked during the month of July for future periods.

As far as were there any specific winners or losers, I mean, it really was a very well-balanced rate play across the hotels. There was no specific hotel that did better than others. And then, if you look at the second quarter, second quarter as a whole, when the worst of the pandemic was really started to unfold, ADR came in essentially slightly up, but basically flat to last year's second quarter of 2019.

And again, it was pretty much well balanced across the portfolio of hotels. From a transient perspective, we've seen very encouraging rates. We've been talking about numbers between $160 up to $200 plus. So from a group perspective, we've seen recently some nice healthy increases in rates being booked and from a transient perspective, rates that are more than enough for us to feel very comfortable with having the hotels open.

[Smedes Rose, Citi]

Pat, you may want to, just talk a little bit about the makeshift while we're up 17% in July. 17% sounds extraordinarily high.

[Patrick Chaffin, COO]

Yeah. And so what Colin's alluding to, the fact that part of what drove the improvement year-over-year was the fact that we booked more room nights into T plus four and beyond. And because that mix is being a little bit more heavily weighted towards periods that are much farther out, T plus four through T plus six, you're obviously going to be capturing higher rate as a result.

But I would tell you that, even if you look at T plus one, what we booked in July was up about 12% from a rate perspective. So it's not overly bounced to the future periods. We're seeing nice, healthy rate growth, even in the more immediate periods T plus one and T plus two.

[Colin Reed, Chairman and CEO]

Yeah. And Smedes, one of the reasons, we talk about the situation being as it is unfolding situation of 2020 and COVID, and there's been one or two of your brethren who have sort of tried to connect a parallel to 2009, when the world fell off a cliff. We're not seeing the same pricing pressure in all of the dialogue we're having with our salespeople that we saw in 2009, when markets like Las Vegas, literally we're just dropping pricing dramatically. We're not seeing that, and which I think bodes well for the recovery of this sector.

[Smedes Rose, Citi]

Great. Thanks. And then, can I just ask you on the Circle TV that you mentioned. Do you guys have like, maybe just a broad sense of kind of the economies for that when you do start a subscription model kind of, I mean, what are sort of the ranges that you think that could maybe build to over time? In terms of revenues, I guess, how are you thinking about it?

[Colin Reed, Chairman and CEO]

Scott Bailey, is with us this morning, President of our Entertainment business. Scott, you want to take that?

[Scott Bailey, President, Opry Entertainment Group]

Yes, good morning Smedes. So, the way we've modeled, it is relatively modest in terms of uptake on the S5. But what we are doing is, we will be putting our marquee assets, such as the Live Opry that Colin had referenced before. It has generated about 25 million streams on a 21-week period. So, we'll be moving that behind the subscription wall. And we anticipate over a three-year period that we'll achieve breakeven with the subscription video on demand service.

[Smedes Rose, Citi]

Great. Thank you for the color.

[Operator]

Our next question comes from the line of Chris Woronka of Deutsche Bank.

[Chris Woronka, Deutsche Bank]

Hey, good morning, guys. Wanted to ask -- and thanks for all the data point very, very helpful and certainly appreciate them. As you're looking at the bookings that are starting to come in, whether it's for early next year or 2023, are you seeing any changes in terms of size of the groups or other composition of the group or the amount of food and beverages they want to guarantee or anything like that? Is there any noticeable change yet in those dynamics?

[Colin Reed, Chairman and CEO]

Mr. Chaffin.

[Patrick Chaffin, COO]

Sure. Hey, Chris, this is Patrick. Good to hear from you. Yeah, let me just cite what we saw in July to give you some very relevant and real-time data. We actually saw growth in the number of bookings in the larger groups. So, when we look at non-COVID related rebookings and just looking at the new room nights that are being booked, we're seeing some healthy growth in some of the larger groups. So, we're not seeing folks pull back and say, hey, large groups are not going to be meeting in the future. Let's just stick to the small groups.

I will say though, that we're focused on in 2020 trying to capture as many small groups in the near term as possible because they're more likely to travel. But as we're booking new business for the future, we're not seeing any real shift, but we are seeing healthy growth across and including in the large group segment.

[Chris Woronka, Deutsche Bank]

Okay. Thanks, Patrick. And then, wanted to ask if you guys have done any -- there's been a lot of talk about hotels closing and maybe that's more in certain markets and might not be a ton of big group boxes that close, but should still theoretically be some kind of a benefit to you guys. How do you maybe, Colin, how do you think about that in the context of there being a benefit down the road and even if it's years out, that maybe more of a market share grab?

[Colin Reed, Chairman and CEO]

Well, so the way to think about this Chris is, the hotels that are sort of talking about, that we hear sort of a little bit of rhetoric about, well, maybe they won't reopen. These are not hotels that have 200, 300 or 400,000 square feet of meeting space that are focused towards the customer that we tend to go after. The customer that Patrick just referenced.

And so, look, I think in some of these, forgive me saying it this way, in some of these small union concentrated big cities, urban cities in America, there will probably be less supply coming out of this because the margin of profitability in these big urban city hotels is somewhat less. I mean, they generate decent revenue levels and decent occupancy levels, but the cost structure is very, very high.

And, but this is not our competition. One thing I will say though on this subject is that, I think I have a thesis today, if you were to ask this question, is that we're going to see very little new competitive supply that goes out to our business, that our type of business is capable of doing these 1000, 2000, 3000 room groups. I don't think you're going to see hotels like that built here in the next three to five years.

So, look, we got to get through this tunnel. And I am very optimistic that when we get through this tunnel, the amount of business that we will have on the books because of the things that we are doing is going to be very, very healthy. And our business is I am very confident I'm not sticking my head in the sand here. I feel very confident that our business will recover here sometime in '21 and '22 and '23. We will get to a point where our businesses will be stronger coming out of this than we were going into it. That's how I feel about it.

[Chris Woronka, Deutsche Bank]

Okay, very helpful. Thanks Colin.

[Colin Reed, Chairman and CEO]

Thanks Chris.

[Operator]

[Operator Instructions] Our next question comes from line of Shaun Kelley of Bank of America.

[Shaun Kelley, Bank of America Merrill Lynch]

Hi, good morning, everyone. And thank you again for all the extra detail and some of the month-to-date trend. So, I'd like to go back to the sort of rebooking activity if we could, just it seems like if we go back from where we were obviously in maybe April and May, the overall rebooking pattern here is accelerated.

I think you highlighted even from the release, you're at 40 versus I think 43 in July. Could you give us a little bit more color on maybe how that trend did fully across the quarter and second quarter then that build into that 43% number into July?

And then secondarily, just what is -- what do you think is driving that activity? Is some of it a little bit of the concern around? If you look at that 100-day window, are we getting close enough on Q4 that people are now incented to possibly rebook rather than pay a cancellation fee? Or is it way more positive than that in terms of the dialogue with the customers and the planners and exactly what they want to accomplish? Just are they more optimistic about the future effectively?

[Colin Reed, Chairman and CEO]

You want to take that Patrick or do you want me to?

[Patrick Chaffin, COO]

I mean not follow you or however you want to do it, so --

[Colin Reed, Chairman and CEO]

Go for it.

[Patrick Chaffin, COO]

Okay. Hey, Shaun, it's Patrick, let me give you some data points to think about it. And let me know if you have any additional follow-up. So just to clarify and make sure, because I know there's been a little confusion in the past. So the 43% is measuring rebooks as a percentage of the total cancellations from when this began to where we stand today.

So that again, we started our rebooking efforts in late March, retaining our sales team and having them focus on that to preserve relationships, and in some cases to help preserve the organizations, because if we collected a cancellation on some of these organizations, they simply would have gone bankrupt.

So again, just to clarify, that 43% is across the entire collection of cancellations that we've seen since this all began back in March. That has been building obviously, as we got to the end of the second quarter, it continued to gain momentum. And so it's been a nice, slow build over the period. And as uncertainty, I think a lot of folks are hopeful that as we get into this fourth quarter, potentially we have a vaccine type event.

And so while cancellations continue, I would say that the re-bookings are, folks are feeling more comfortable about putting something on the books for '21, '22 and beyond. You're right that as we're looking at a 100-day cancellation window, as we're getting into a period of time, when folks that should be canceling for fourth quarter, they still have uncertainty, we are seeing some of those cancellations starting to come in.

The meeting planner has a two shot -- two choices right in front of them. They can either go ahead and cancel now and work with us to rebook, or they can take the chance and wait and see, and see if there's still a force majeure type event in place. Our approach has been to work with them proactively, and go ahead and identify future periods that they're more comfortable with. So that we're not playing a waiting game that that harms both parties in the long run.

And so, I would tell you that, we're working with these groups and that allows us to say, look now, that we work towards a rebooking event with you, as you try to erase the uncertainty of whether or not you can actually even have a meeting in the fourth quarter, et cetera. Let's talk about how we look at the cancellation, where we do a rebooking, but we could also potentially collect a little bit of cash in the interim. And so, it allows us to work very proactively with the group to try and get a little cash, get some future meetings on the books.

They feel better in the long run and we have a little bit more certainty around what our fourth quarter will look like as a result. There's some data points, let me know if you still have any additional questions. There's a lot of moving pieces in this and we take every single one of these cancellations on a case-by-case basis.

[Shaun Kelley, Bank of America Merrill Lynch]

Yeah, Patrick, that's a great start. So I get it that the 43 is then basically cumulative over everything that's happened post-COVID. So then, if we can -- but if I can drill in, maybe, and I don't know if you even track it this way. But just, even directionally four groups that are canceling in more recent periods or months, so more like June, July.

Are you seeing again just, I guess, overall from that cohort if you will, a higher interest in rebooking? Am I -- is that the behavior that you are seeing so effectively as we might be getting closer to kind of a normalization or, again, some sort of optimistic outcome or just seeing -- or is this indicative of a change in behavior, in your view? I mean, that's a better way of asking it.

[Patrick Chaffin, COO]

Yeah, I think we would answer the question, it's sort of anecdotal. The reality, what happened in that second quarter is groups had no clue as to whether there would be a vaccine and whether people would actually start to travel again, whether the economy was going to open up again.

And what we as an organization, we insisted that our manager retain all of the sales people in our hotels and deeply engage with every single customer. And the reason why bookings -- the rebookings accelerated through that second quarter was simply it just takes time for every single discussion, negotiation, finding the available patent for that particular customer. And so, just as the weeks went by, we were just getting further into the dialogue with those customers.

But the reality what we are seeing, and this is why we were very pleased to get 65,000 room nights non-COVID related booked in July is the meeting planner. The meeting planner constituency seems to be getting more comfortable that there is going to be a solution to this problem. And as we read daily of the six potential vaccines that are under various trials in this country and you hear guys like Foushee say, there should be a vaccine available in the fourth quarter.

We're seeing a greater degree of confidence in the hearts and minds of the meeting planning community. So that's why we were very -- you think about it. In July, we booked essentially 50% in the middle of the summer where you really don't have a lot of meeting planning activity in the middle of the summer. We booked 50% of the new room nights. 50% of the room nights -- new room nights that were booked in the second quarter.

And so, I think that as we get into the third quarter, we're going to continue to see cancellations for business that we've got on the books for third and fourth quarter. But I anticipate a slowing here of the cancellation numbers and a continued growth in the rebooking numbers.

[Patrick Chaffin, COO]

Yeah, and this is Patrick again. The thing I would add to this is, just to give you some insight into the process. When a meeting planner calls to cancel, they do not immediately say, let's go ahead and rebook. It is the very beginning of a dialogue and a process for rebooking. And so, when you consider the massive amount of cancellations that occurred in the March, April, May and June timeframe, you start to understand that with all of these many, many, many, many meetings canceling and all of the dialogue that has to begin and with limited number of sales resources, it's going to take time for the pig to move through the python.

But now, we've gotten through the process and there's enough time has occurred that we're starting to see more and more rebookings occur because that dialogue has been happening over the course of many weeks, and we're picking up pace because our sales folks are having time to finally go through that entire process with every single meeting planner. And that's why we're seeing that momentum build up as we've gone into July.

[Shaun Kelley, Bank of America Merrill Lynch]

That's really helpful for me both. Thank you. And then, just the only other follow-up would be when you think about that 65,000, let's call it net new or sort of non-COVID related room nights. I mean, that's super encouraging, that there's almost sort of any level of activity out there for folks. So, can you put that in perspective relative to any sort of monthly trough type production numbers we saw back during the global financial crisis? Collin, I mean, you made the comment earlier that it's a difficult period to compare to.

And obviously, I think for those of us who have lived both, we agree there's sort of no comparison, but we're all looking for something. So, can you help us think about just sort of that level of activity right now and what that can mean relative to sort of maybe trough production back in March, April month?

[Colin Reed, Chairman and CEO]

I don't have the month by month breakdown above '09, but we'll go back and dig that information out and get it to you. But I can tell you when we were living through it, Mark and I, it was pretty damn anemic. It was anemic. Our sales people were having a hard time getting customers to commit. And Shaun, this is very interesting what is going on here.

Because, there are literally thousands of thousands of meeting planning organizations across the nation and every single one of these people, all these organizations have been some heavily disrupted. The meeting planning companies don't necessarily deal with one customer. They have multiple customers.

And so, they are scurrying around trying to figure out what they do about the meeting that's coming up in September, or the meeting that was due for June. But at the same time, not only are they trying to resolve all of those issues and deal with us on the rebookings, but were seeing new business in good volumes, and that's what's encouraging here. And so, we'll get you comparables of '09, but it was pretty anemic.

[Shaun Kelley, Bank of America Merrill Lynch]

Thank you everyone.

[Colin Reed, Chairman and CEO]

Thank you.

[Operator]

[Operator Instructions] At this time, I'm showing no further questions. I'll turn the floor back over to Mr. Reed for any additional or closing remarks.

[Colin Reed, Chairman and CEO]

Okay, Maria, thank you very much. And those of you available this morning, thank you for doing that, taking interest in our company. These are very difficult times. And we are doing our level best to navigate through this morass and at the same time, keeping all of our people in this organization motivated to be ready to take advantage for to when this COVID-19 is finally put behind us. So, thank you everyone. And if you have any other questions, you know how to get hold of Mark or Todd Seaford or me here at the company. Thank you very much.

[Operator]

Thank you, ladies and gentlemen. This does conclude today's conference call. You may now disconnect.