ProAssurance Corp

NYSE:PRA

Earnings Call Transcript 2023-Q1

[Jason Gingerich, Investor Relations]

Welcome to ProAssurance’s Conference Call to discuss the company’s First Quarter 2023 Results. These results were reported in a news release issued May 9, 2023 and in the company’s quarterly report on Form 10-Q, which was also filed on May 9, 2023. Included in those documents were cautionary statements about the significant risks, uncertainties and other factors that are out of the company’s control and could affect ProAssurance’s business and alter expected results. Please review those statements.

Management expects to make statements on this call dealing with projections, estimates and expectations and explicitly identifies these as forward-looking statements within the meaning of the U.S. federal securities laws and subject to applicable Safe Harbor protections. The content of this call is accurate only on May 10, 2023. And except as required by law or regulation, ProAssurance will not undertake and expressly disclaims any obligation to update or alter information disclosed as part of these forward-looking statements. The management team of ProAssurance also expects to reference non-GAAP items during today’s call.

The company’s recent news release provides a reconciliation of these non-GAAP numbers to their GAAP counterparts. I would like to remind you that the call is being recorded, and there will be a time for questions after the conclusion of prepared remarks. This morning, we will discuss selected aspects of our quarterly results and remind investors that they should review our filing on Form 10-Q and accompanying press release for full and complete information.

Speakers on the call today will be Ned Rand, President and CEO; and Dana Hendricks, Chief Financial Officer. Also joining on the call today are executive leadership team members, Rob Francis; Kevin Shook; Ross Taubman and Karen Murphy. Ned, will you start us off, please?

[Ned Rand, President and Chief Executive Officer]

Thank you, Jason, and good morning. Today, Dana and I are looking forward to giving you some insight into the first quarter numbers that we released last night and outlining some of the challenges in the medical professional liability and workers’ compensation markets. I’ll talk about the market dynamics that we’re seeing, and then Dana will provide the consolidated results and key drivers are investment results and book value.

We’d also like to welcome Rob, President of our Healthcare Professional Liability business; Ross, President of our Small Business Unit; and Karen, President of our Life Sciences business for the call today and to thank Kevin for his continued participation in this quarterly call. As we announced in February of this year, Mike Boguski will be retiring from his role as President of Specialty Property and Casualty on June 30 after carefully considering the leadership structure that will best serve ProAssurance going forward.

We decided to add Rob, Ross and Karen to the executive leadership team with each of them reporting directly to me. This decision reflects the excellent and conscientious guidance that these individuals have shown in managing their respective portions of our business. And any specific questions arise during the Q&A session that are better answered by one of them rather than by Dana or me, we will direct the questions to allow them to respond in their area of expertise.

The results we released last night reflect what we see as a continuation of the challenging claims environment for medical professional liability carriers. The past 3 years has seen significant disruption and change, and as a consequence, increasing uncertainty. While COVID did not result in the increasing claims and initially concerned the industry, its effects were manifest in other ways. The delay in jury trial outcomes resulted in changes to claim and reporting and payment patterns, which in turn impacted the actuarial process and increase the range of possible outcomes for our reserve estimates.

As we’ve entered the post-pandemic period, trends we first saw prior to the pandemic, in particular, social inflation and an increased number of larger verdicts across the industry have returned and, in some instances, grown. We continue to be vigilant in monitoring the impact of these trends on our reserves. We have seen their effects in the broader claims environment as well, in some cases, specific to ProAssurance as I will detail shortly.

With that background, I’ll walk you through the results reported in our key segments. The Specialty P&C segment produced an operating loss in the first quarter of 2023, driven primarily by unfavorable prior accident year reserve adjustments. The current accident year loss ratio was 87.2%, essentially unchanged from last year after including the effects of purchase accounting adjustments. We recognized unfavorable prior accident year reserve development of $8 million in the quarter, in contrast to favorable development in the same period of 2022. This unfavorable development in the quarter is attributable to several excess verdicts and settlements that occurred during the quarter as well as recently observed loss severity trends.

I want to take a moment to describe the claims environment that all NPL carriers are facing. After a pause in 2020, much of 2021, the number of excess verdicts being returned by juries against healthcare providers is back near or above all-time highs. ProAssurance’s insureds largely avoided such verdicts last year as our policyholders received favorable verdicts and over 85% of the 229 cases we took the trial. In the first quarter of 2023, we and our insurers did not avoid them completely. We believe these outsized jury awards reflect a number of trends, including a level of underlying anger in the jury pools, a disconnect between proof of fault and the desire to compensate insured parties and the view that large awards have no consequences. All of these may lead juries to occasionally ignoring the facts regarding the care rendered in a given case. And assuming instead that if an unfavorable outcome occurs for the patient compensation should follow without first reliability.

Such awards can also result from the view of insurance carriers as deep-pocketed targets rather than protecting our healthcare workers, allowing them to practice medicine without fear of financial ruin in a litigious society. These issues won’t go away as a result of hope or wishful thinking. Rather, we must work to educate our lawmakers, regulators and the general public about the need for a robust and functioning professional liability market, and a jury system that fairly assigns liability where it is appropriate. It provides an indication where it is not.

Looking at our top line, gross written premium decreased by 7% from a year ago as we faced competitive market conditions and continue to focus on underwriting efforts on achieving rate of retaining business. Premium retention for the segment was 85% in the quarter, an improvement over last year. Retention in both the standard physician and specialty healthcare books contributed to the improvement from 2022. This was despite the loss of a large hospital account in our specialty book.

Pricing increased by 6% in the quarter, and we were at $11 million of new business. In our expenses, we are seeing increases in acquisition costs and professional fees. With a base of lower earned premium this quarter, this exerts upward pressure on the expense ratio. This was offset by a $4 million payroll tax refund from the employer retention credit program and a decrease in NORCAL accrued contingent consideration, resulting in a segment expense ratio of 22.8%.

Turning to the Workers’ Compensation Insurance segment, gross written premium increased by $1 million in the quarter, as we saw increases in audit premium and new business compared to last year. Top line growth continues to be a challenge in a highly competitive workers’ compensation market. We were encouraged by the new business in our traditional book increasing to $6.6 million this year. In our traditional business, renewal pricing was down 6% and retention was 83% for the quarter, both reflecting the competition we are seeing in this market.

Our strategies continue to focus on working with our valued distribution partners to secure quality new business opportunities and retain profitable accounts. Our current accident year loss ratio was 72.6% for the quarter, less than 1 point higher than last year. A portion of this increase was due to higher headcount and compensation costs, which flow into our loss ratio through unallocated loss adjustment expense. The increase in the calendar year loss ratio was primarily due to unfavorable prior year development of $1.2 million in contrast to favorable development last year.

The development was primarily on an older open claim from the 1997 accident year. The segment maintained discipline in our underwriting policy acquisition and operating expenses with these expenses coming in slightly lower in the quarter than a year ago. The expense ratio improved compared to last year due to the effect of higher audit premium this quarter. We may see an expense ratio increase in future quarters due to the timing of general expenses, which may not be evenly distributed throughout the calendar year.

I’ll finish with the segregated portfolio sale reinsurance segment, which posted a profit of just under $1 million for the quarter in the Lloyd’s Syndicate segment, which also was profitable at a similar level, just below $1 million. Now I’d like to turn the call over to Dana to share our consolidated results and some highlights from the balance sheet and investment returns. Dana?

[Dana Hendricks, Chief Financial Officer]

Thanks Ned and good morning everyone. For the first quarter, we reported a net loss of $6.2 million or $0.11 per share and an operating loss of $8 million or $0.15 per share. The main difference between the two is the impact of the change in fair value of investments and contingent consideration. The operating loss in the quarter reflected a challenging operating environment, which led to a modest increase in our current accident year loss ratio, coupled with unfavorable prior year development.

Gross premiums written declined to $316 million, with most of the decline occurring in our Specialty P&C segment. Premium increased slightly in the Workers’ Compensation Insurance segment and Lloyd’s premium declined to $3.5 million. Excluding the impact of purchase accounting and prior year transaction-related costs, our consolidated combined ratio increased 7 percentage points from the first quarter of 2022, driven mostly by the change in prior accident year reserve development. Investment results provided a 5-point benefit to the consolidated operating ratio. Therefore, the operating ratio increased 2 points from last year.

Our consolidated current accident year net loss ratio after excluding the impact of purchase accounting and prior year ceded premium adjustments changed slightly compared to the first quarter of 2022. The primary driver behind the change in consolidated net loss ratio for the quarter was the change in prior year reserve development. In the first quarter of 2022, we recognized $5 million of favorable development. As the result of the excess verdicts that Ned mentioned and a significant reserve increase on an older workers’ compensation client, we booked $7 million of unfavorable development in 2023.

The unfavorable development was driven by a handful of claims, largely from what we feel were outsized verdicts based on the facts underlying the cases. These reserve increases primarily relate to older accident years, for which there was little IBNR to absorb the loss. Our consolidated expense ratio was pressured by a decrease in net premiums earned along with the impact of higher operating expenses, such as IT consulting fees and travel-related expense. These pressures were partially offset by a $4 million payroll tax refund available under the CARES Act and a $1 million reduction to the contingent consideration liability related to the NORCAL acquisition.

In total, the consolidated expense ratio increased 1.3 points to 28.3%. Net investment income grew nearly 50% to $30 million in the quarter as our reinvestment rate has exceeded that of the maturing assets in each of the last seven quarters and our floating rate assets reset higher yields as well. With the scale of our investment leverage, we see the significant positive impact this has on operating performance, and we expect the increases to continue in the coming quarters.

In the first quarter, we reinvest in maturing bond that yields approximately 200 basis points higher than the portfolio’s average book yield. Results from our investment in LPs and LLCs, which are typically reported to us on a one-quarter lag, decreased to a loss of $1 million in the quarter, driven by the performance of one LP, which reflected lower market valuations during the fourth quarter of 2022. This particular LP is a private equity fund and the decline in results was driven by the markdown to a single portfolio company due to the performance of its public company comps.

Given the performance of those same public comps this quarter, we do not expect this fund to rebound next quarter. Further, to provide additional context on our entire LP and LLC portfolio, the results in the quarter excludes fourth quarter results of 8 funds due to the timing of when those funds report to us. The majority of these 8 funds are in private credit and private equity and based on market movements during the fourth quarter and first quarter, we would expect positive marks on most of those funds next quarter.

Net investment gains, which are excluded from operating income and drive the difference between operating loss and net loss was $3 million in the quarter. Unrealized holding gains resulting from changes in the fair value of our equity investments and convertible securities more than offset, almost $3 million of credit-related impairment losses, which were primarily on bond positions in Silicon Valley Bank and Signature Bank, resulting in the net investment gain.

Other income declined $2 million in the quarter due to changes in foreign currency exchange rates and the impact of foreign currency denominated loss reserves in our Specialty P&C segment. This quarter, the effect of foreign currency movements was a loss of $1 million due to strengthening of the euro in the quarter compared to a gain of $1.3 million in the prior year period. We mitigate foreign exchange exposure by generally matching the currency and duration of associated investments to the corresponding loss reserves. The impact of unrealized gains and losses on foreign currency-denominated investments flows directly to equity through other comprehensive income or loss, while the impact of changes in foreign currency exchange rates on loss reserves is reflected through our results as a component of other income.

These items should roughly offset each other economically, so only the FX impact on the reserves flows through the income statement. Our book value per share at quarter end was $21.07, up 3% from year-end, driven by after-tax holding gains of $40 million on our fixed maturity portfolio, which flows directly to equity. Adjusted book value per share, which excludes $4.74 of accumulated other comprehensive loss, primarily from unrealized holding losses, is $25.81 as of March 31. We consider these unrealized losses to be temporary as we have both the intent and ability to hold to maturity.

Before I conclude, I will briefly touch on the refinance of our maturing senior notes due this November. As you may have seen, we filed an 8-K last week announcing the renegotiation and extension of our $250 million revolving credit agreement, which includes a $125 million delayed term loan – delayed draw term loan and the execution of two corresponding interest rate swap agreements. Our intent is to use the proceeds from the $125 million term loan plus a draw of $125 million on the revolver to retire the $250 million senior notes in November.

The interest rate swaps effectively fixed the floating base rate on any borrowings under the revolver and term loan to roughly 3.2%. However, there is also a margin component of the interest rate is based on our debt-to-cap ratio that will remain variable. Based on our current debt-to-cap ratio, the total interest rate for the revolver and term loan would be approximately 5.1% and 5.2%, respectively. In the current lending environment of considerably higher borrowing rates, and on the heels of the turmoil in the banking sector, we’re very pleased to have actually reduced our borrowing costs with these transactions.

In summary, we continue to operate in a challenging environment; however, we did see a number of positives in the quarter, including rate gains and solid retention in our HCPL business along with increasing investment income and book value given our investment leverage and changes in the interest rate environment.

With that, I will turn it back over to Jason.

[Jason Gingerich, Investor Relations]

Thank you, Dana. Glenn, that concludes our prepared remarks. We are ready for questions.

[Operator]

Thank you. [Operator Instructions] Our first question comes from Greg Peters from Raymond James. Greg, your line is now open.

[Greg Peters, Raymond James]

Well, good morning, everyone. I guess, I’d just like to go back in your comments about the excess verdicts. And I guess, is there any sort of rhyme or reason from a geography standpoint on where the problems are popping up. And I’m – there is obviously a segue question into how are you adjusting your pricing as a result of what you’re seeing in the marketplace?

[Ned Rand, President and Chief Executive Officer]

Yes, Greg, those are both good questions. We really don’t see – and this – and really to look at the question around geography, you have to look down ProAssurance. I think you look at just the market itself and – while there remain some very challenging jurisdictions, there have been a number of very large verdicts, for example, in Illinois and around Cook County, Illinois. More broadly, the answer to your question, I think, is no. These verdicts kind of can pop up and happen in very surprising places. So it’s hard to pinpoint a geography. From a pricing and underwriting point of view, it’s – I think it’s about a couple of things. It’s about driving rate. And I think we’re doing an excellent job of driving rate and have been doing a good job of driving rate over the last 3 to 4 years. And that’s compounded into the rate that we are charging today and recognize that these claims – some of these claims to date back to the early 2000s, right? We have a long tail on some of this business. So our view is that the pricing we’re getting today is adequate. I think the other piece of that is around the business that we are writing. And the other thing that we’ve done over the last 3 years is take a really, really hard look at those risks that we want to write and those risks that we don’t and the book looks significantly different today than it did 5 years ago. And so it’s always hard when you’re dealing with things that occurred 20 years ago to say what are you doing today about them. But I think the things that we have done over the last 3 to 5 years, differentiate the book today from where it was then as well as with pricing.

[Greg Peters, Raymond James]

Can you just – when I think of excess verdicts, I think you mean in excess of policy limits, but maybe you can help us understand what you talking about?

[Ned Rand, President and Chief Executive Officer]

Absolutely. So to put some numbers out there, as we mentioned, we made it through 2022 without really seeing any very large verdicts. We have had insured take verdicts, two in the area of $15 million and two in the area of $40 million to $45 million this year.

[Greg Peters, Raymond James]

And is the 40 to 40 – the two that go to 40 to 40, is that all retained on your balance sheet or is there a shared...

[Ned Rand, President and Chief Executive Officer]

The vast majority of that is reinsured, right. We do retain a big portion of those risks. We have a co-participation in some of the reinsurance layer. Some of this goes back to very old reinsurance treaties, but the vast majority of all of this is reinsured.

[Greg Peters, Raymond James]

So I guess, just to close the loop on this issue, when I think about the net policy limits on any NPL policy that you’re writing, I think about it in the single sub-figure range, not going beyond that. Is that the right perception to have?

[Ned Rand, President and Chief Executive Officer]

Yes. So actually in each and every one of these, the verdict itself was far in excess of policy limits that we’ve written. What you then have to deal with is protecting your insured and concerns around bad safe, which oftentimes cause claims to be settled at above policy limits. And that’s why we buy insurance that protects against that and have other measures that protect us against that because we know that’s a possibility. Important to say that the – while we’ve put up reserves for these claims, two of them are resolved, two of them are not. And it will be a long time before the other two finally play out, and we know exactly what the ultimate liability is. One of them did have a $20 million limit. So it was $15 million loss instead of $20 million limit. So it was within the limits that we wrote and principally covered by insurance – reinsurance, excuse me.

[Greg Peters, Raymond James]

Got it. And then the other question I had just would be, if I look at the specialty segments, like the decline shrinking top line, how do I think about this in terms of go forward? Is these losing policies, you’re underwriting away from certain policies or is this the market pressure on rate or is it a combination of both factors?

[Ned Rand, President and Chief Executive Officer]

It’s not market pressure on rate. We’re getting rate gains, right? So it is more about new business opportunities and losing some business because of rate. And as we mentioned in the prepared remarks, we have one large hospital account that we lost that really contributed to that decline. And I believe in the first quarter of last year, we also had a large tail policy that was written that kind of inflated the first quarter of last year from a comparison standpoint. We continue to get positive rate. We think that’s really important in the marketplace and we’re going to walk away from business that we don’t think is adequately priced. And as long as we have competitors out there that are willing to write business at what we believe to be under-priced and oftentimes significant enterprise rates, we’re going to walk away from that and protect the balance sheet, and there will be times to grow. This may not be one of them.

[Greg Peters, Raymond James]

Sounds reasonable. Thank you for your answers.

[Ned Rand, President and Chief Executive Officer]

Thanks, Greg.

[Operator]

Thank you, Greg. Our next question comes from Mark Hughes from Truist. Mark, your line is now open.

[Mark Hughes, Truist]

Yes. Thank you very much. Good morning.

[Ned Rand, President and Chief Executive Officer]

Good morning.

[Mark Hughes, Truist]

Ned, just in your view on settlement, the – is it difficult to announce an adequate sense because the juries are listening it, presumably is motivation to go and get things settled before you get to that stage, is that something that is more common. I will leave it at that strategy now?

[Ned Rand, President and Chief Executive Officer]

Yes. This is a very good question. And some of you have heard this story before, so apologies for those that you have, but when Derrill Crowe was our CEO, he would have told you that the medicine trumped everything, and he put a hard period at the end of that sentence. And when Stan came in, he would like to talk about the fact that he had erased that period and he would put a comma there and said the medicine trumps everything coma except when the facts and circumstances surrounding the medicine doesn’t allow for a fair hearing of the facts. And that’s been the kind of the mode that we have operated under and contingent under my leadership, I would say the difference is that we have now increased the font on that second part of the phrase to maybe 40 points and put it in bold. Yes, we have to be judicious in what we do take the trial. We use high lows where we can, where we are going to trial to protect us against outsized verdicts. So, there are measures that we are taking, but a reasonable resolution through settlement is not always achievable. And so we will continue to go to trial and support of our insureds.

[Mark Hughes, Truist]

I think there is best webinar going on pretty soon. I know you have participated in that in the past. I think we get a chance a little bit to desk report on medical professional liability. Anything in that report that suggests your competitors are more aware of these issues? I think you said you are going to walk away from that business if other people are willing to running that to the too low price, is there any rays of hope out there?

[Ned Rand, President and Chief Executive Officer]

Yes. I think there are. I mean from an awareness standpoint, yes. I would say that there is awareness across the entire industry. I mean we took some lumps this quarter with some large losses, but the industry took a lot more. And if you look back to 2022, I think it was a record level of losses in excess of $25 million. Trans Re does a nice job of tracking that data. So yes, the market is taking notice. And I would say, by and large, the market is responding to that, and that’s in part why we are able to achieve the rate gains that we have achieved. But every now and then, companies will do things that you kind of scratch your head at and I think that always is the case and that probably prevents affirming of the overall marketplace that might otherwise be warranted, but we are not going to let that interfere with what we need to do. It does mean that growing the top line is a challenge, but the team is extremely committed to ensuring we get adequate rate going forward for the organization. And the other piece of that – we mentioned it in the press release, and we have invested heavily in data analytics over the last number of years and continue to do so to allow ourselves to become better underwriters, better understanders of risk. And I think we are doing a better job the day of risk selection than we ever have.

[Mark Hughes, Truist]

Is 6% rate increase, is that adequate under the circumstance…

[Ned Rand, President and Chief Executive Officer]

Yes. Again, I think you got to look at what we have done over the last 4 years or so and kind of recognize that, that’s compounding on top of high-single digit, low-double digit rates over the last 4 years, yes. And we expect it probably will push up as the year goes on. So yes, we feel good about where we are. But again, the claims in the quarter that kind of hurt us this quarter were some large verdicts dating back, I think one of them was 2000 – early 2000 even. So yes, when you think about the compounded effect of rate that we have taken, yes. Now, as I have said in my prepared remarks, we continue to operate under – and I believe this is your phrase, a fog of war with the loss environment. And that continues to be the case, right. I mean we have seen jury trials and other things begin to return to normal levels, but there is still a sizable backlog for us and for the industry that just makes the actuarial analysis more opaque and as a consequence of that more volatile, maybe volatile is not the right word, but with a wider spread of potential outcomes and we tend to try to err on the cautious side of that.

[Mark Hughes, Truist]

To me there [Technical Difficulty]

[Ned Rand, President and Chief Executive Officer]

Well, you said it that we are going to...

[Mark Hughes, Truist]

When we think about the potential for reserve development in the future, you all have a long extended track record of conservative, careful underwriting and then being in a position to generate gains and things, usually turn out better than expected. Does this trend, I mean is it more likely that even if you see some good signs in coming quarters that you are going to be more careful about protecting the balance sheet under these circumstances? I know you are – when you said your reserves, it’s based on the best information you have got, I just wonder if there is any shading to that based on how you see the current circumstances emerging.

[Ned Rand, President and Chief Executive Officer]

It’s a nice question, Mark. I think we have historically been and continue to be an organization that probably responds more rapidly to negative trends than we do positive trends, because we think there is prudence in that. And so yes, I think that assuming we can see improved results and kind of underlying trends in the coming quarters will probably be slow to give credit to that until we have a much more certain feeling about it.

[Mark Hughes, Truist]

Thank you very much.

[Operator]

Thank you, Mark. [Operator Instructions] Our next question comes from Paul Newsome from Piper Sandler. Paul, your line is open.

[Paul Newsome, Piper Sandler]

Good morning. Thanks for the call. Just to kind of touch based when we look at the current accident year, are you trying to fully incorporate these large losses, or are you assuming that there is some level of normalization of those losses prospectively. And is there a difference in how you are putting reserves aside versus how you are pricing the policies?

[Ned Rand, President and Chief Executive Officer]

Okay. There is a lot to unpack in that question, Paul. So, I will try to do my best. The number of claims that kind of influenced the quarter, I would not say we are responding specifically to those claims or the end points of those claims and reserving and/or pricing. What I would say is with both reserving and pricing that the claims environment that we are operating in and the one that we have observed going back pre-COVID with increasing volatility, increasing large verdicts is something that we are pricing to and something that we are considering when we are establishing our reserves. So, I do think that kind of the environment that we sit in is reflective there. And ultimately, whether there is redundancy in those reserves will be determined on kind of how those trends play out over the next 10 years. But we are certainly taking all of that into consideration as we establish reserves. Back to your question of kind of trying to type pricing to reserving, I know that’s something that we did in the past, we would try to talk about it. I think just because of some of the variability that’s out there today that’s harder to link one to the other right now. I think the reserving is very much being driven by what we are seeing in the loss environment and trying to peg losses based upon that. And pricing, likewise, is doing that, but I would not draw a connection necessarily between the two, if that makes sense.

[Paul Newsome, Piper Sandler]

And then maybe sort of pull back to an industry question. I was just looking at the statutory data for the industry, and it looks like your loss ratio is – ProAssurance’s loss ratio is significantly higher than what the industry was last year and obviously, the first quarter equates to a pretty much increase versus what the industry put up last year. Maybe we could talk about what – I mean is it just – do you believe you are just more conservatively reserved, or is there something about your particular business mix that we need – I am just looking at medical practice would make it so much higher than the rest of the industry?

[Ned Rand, President and Chief Executive Officer]

Yes. So, no, I don’t think our business mix would be dramatically different than the industry. And so I don’t think that would create any change. I can’t speak for what others are doing or what they may be seeing within their individual books of business. What we are doing is, we believe, being cautious in a very challenging marketplace where you can kind of think about your analysis, you can kind of think that the trends are going to get better, they are going to get worse, they are going to stay the same. I imagine those out there that are perhaps thinking trends are going to get better and building that in, we don’t think that’s the prudent thing to do, but I can’t speak specifically to what others are doing. But we see the same data that you do and recognize that perhaps we are a bit of an outlier and perhaps that’s because of our caution.

[Paul Newsome, Piper Sandler]

Would the same thing be true on your workers’ comp book, which is also running a loss ratio significantly higher than in industry?

[Ned Rand, President and Chief Executive Officer]

Yes. I think on the work comp book, maybe it’s a little bit different. I think we are faster to recognize trends than the industry. When you look at the work comp book, we resolve claims, close claims a lot faster than the industry. And as a consequence, I think we are kind of ahead of others in recognizing trends. And so I feel a little more confident saying that with the work comp business. And I think we have a better understanding of some of the underlying claim trends that are going on. And because we close claims faster owning up to those trends and perhaps others in the marketplace you are doing.

[Paul Newsome, Piper Sandler]

Okay. Thank you for that.

[Ned Rand, President and Chief Executive Officer]

Thanks Paul.

[Operator]

Thank you, Paul. [Operator Instructions] We have no further questions on the line.

[Jason Gingerich, Investor Relations]

Thank you to everyone that joined us today. We look forward to speaking with you again on our next quarter’s conference call.

[Operator]

Thank you. Ladies and gentlemen, this concludes today’s call. Thank you for joining. You may now disconnect your lines.