PagSeguro Digital Ltd
NYSE:PAGS
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PagSeguro Digital Ltd
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Hello, everyone, and thank you for waiting. Welcome to PagSeguro PagBank's Fourth Quarter 2020 Results Conference Call. This event is being recorded [Operator Instructions] After PagSeguro PagBank's remarks, there will be a question-and-answer session. [Operator Instructions] This event is also being broadcast live via webcast and may be accessed through PagSeguro PagBank's website at investors.pagseguro.com, where the presentation is also available. Participants may view these slides in any order they wish. The replay will be available shortly after the event is concluded. Those following the presentation via webcast may pose their questions on PagSeguro PagBank's website.
Before proceeding, let me mention that any forward statements included in the presentation or mentioned on this conference call are based on currently available information and PagSeguro PagBank's current assumptions, expectations and projections about future events. While PagSeguro PagBank believes that their assumptions, expectations and projections are reasonable in view of currently available information, you are cautioned not to place undue reliance on those forward-looking statements. Actual results may differ materially from those included in PagSeguro PagBank's presentation or discussed on this conference call for a variety of reasons, including those described in the forward-looking statements and risk factors sections of PagSeguro PagBank's registration statements on Form 20F and other filings with the Securities and Exchange Commission, which are available on PagSeguro PagBank's Investor Relations website.
Finally, I would like to remind you that during this conference call, the company may discuss some non-GAAP measures. For more details, the foregoing non-GAAP measures and the reconciliation of these non-GAAP financial measures to the most directly comparable GAAP measures are presented in the last page of this webcast presentation.
Now I will turn the conference over to Mr. Ricardo Dutra, CEO. Mr. Dutra, you may begin your presentation.
Good evening from São Paulo, everyone, and thanks for joining our fourth quarter results conference call. Tonight, I have here with me Eduardo Alcaro, our Chief Business Development Officer; Artur Schunck, our Chief Financial Officer; and André Cazotto, our Head of Investor Relations.
First of all, we hope you and your families are well and safe. We have been living in unprecedented time since the outbreak of COVID-19 in Brazil that started in the second half of March 2020. Merchants and consumers have changed their behaviors to face this unknown scenario, where people stayed in their homes for a while, and almost every industry was forced to accelerate digitalization and the adoption of alternative payment methods.
Meanwhile, our dedicated employees have been doing an extraordinary job to keep serving our clients, both merchants and consumers, with excellence, which led us to reach records in several KPIs. Thank you very much PagSeguro PagBank team.
Before presenting our achievements, I am pleased to report that PagSeguro completed the strongest financial performance quarter in our history, achieving record TPV in both PagSeguro and PagBank, record net revenue that surpassed BRL 2 billion in a single quarter and a record non-GAAP net income, reaching BRL 430 million.
These results reinforce our execution capability and our confidence to remain focused on democratizing financial services and promoting massive financial inclusion in Brazil, assuring that everyone has access to the best and most complete financial ecosystem in the country. Therefore, we continue to be the most profitable and leading company in terms of attracting and engaging millions of clients.
Looking forward, our opportunities over the next years have never been great. There will be more online purchasing, more digital banking, a stronger migration from cash to digital transactions and a unique possibility to cross-sell a very profitable combination of payments plus banking for millions of customers. However, to fully capture the growth of those opportunities ahead, we need to keep investing new initiatives such as PagBank.
Important to mention, we are in a very comfortable condition in terms of funding and cash position. And we feel more and more prepared to accelerate important products that will support us to diversify our revenues, increasing the number of products per user and, consequently, our revenue per client. However, as the pandemic uncertainty remains, we must be cautious and pay attention to the intrinsic opportunities and risks. We are enthusiastic about vaccines. However, the speed of vaccination at scale are still unknown in Brazil. And you know that this will be key to accelerate the economy recovery.
Additionally, the Brazilian government is discussing a potential second round of coronavoucher starting in March 2021, which would increase TPV volumes while impacting our take rate due to a volume mix with more debit transactions. In the regulatory landscape, the marketplace of receivables, which can be an opportunity for us, was postponed one more time by the Brazilian Central Bank, and the new expected launch date is June 7.
On open banking, also another opportunity for us, the first of the 4 phases began, and by regulation, we will be joining only in the third phase, and we are following this initiative very closely. Regarding PIX, as we predicted, it is replacing wire transfers and very incipient for P2M. As we have been discussing, we believe PIX is a relevant add-on and will foster the cash conversion into electronic transactions, which help us to add new clients on both banking and payments. For companies like PagSeguro, that invests in technology, product and have entrepreneurial culture, there is a lot of opportunities out there, and we are prepared to capture them.
That said, Artur and I will present some slides, and we will have a Q&A session at the end.
On Slide 3, we highlight the achievements of the fourth quarter and full year figures. Talking about PAGS, record TPV of BRL 55 billion in Q4, up 61% year-over-year. In full year 2020, TPV of BRL 162 billion, up 41% year-over-year, while the whole card industry in Brazil grew only 11%. Important to highlight that less than 5% of our volumes come from sub-acquirers. Online TPV grew 147% in Q4 year-over-year. In 2020, online TPV increased 85% year-over-year.
All-time high net merchant adds of 765,000, ending 2020 with 7 million active merchants. Excluding MOIP, net merchant adds of 303,000 in the quarter. In 2020, a record of 1.8 million net new merchants added, much higher than 2019 net additions.
Total revenue and income of BRL 2.1 billion in Q4, up 33% year-over-year. In 2020, total revenue and income of BRL 6.8 billion, up 19% year over year.
Net take rate of 2.3% or 2.44%, excluding coronavouchers volumes. Full year 2020, net take rate of 2.59%, highly impacted by pandemic and temporarily TPV mix change.
Adjusted EBITDA of BRL 726 million, up 24% year-over-year. In 2020, adjusted EBITDA of BRL 2.3 billion, up 8% year-over-year.
Record non-GAAP net income of BRL 430 million, reaching a net margin of 21% or 30% net margin excluding interchange and card scheme fees. In 2020, non-GAAP net income of BRL 1.4 billion, reaching a net margin of 21% or 31% (sic) [ 30% ] net margin excluding interchange and card scheme fees. Adjusted net margin excluding pandemic and PagBank investment effect of 30% in 2020, 2.6 percentage points higher when compared to the same period last year. We also have started to serve SMBs through hubs, and I'll give more info about it in the next slides.
Moving to PagBank. Record PagBank TPV of BRL 28 billion in Q4, up 256% year-over-year. In 2020, PagBank TPV of BRL 71 billion, up 245% year-over-year. All-time high quarterly app downloads with more than 8.6 million downloads.
PagBank clients of 7.9 million with net additions of 1.2 million in the quarter. Full year '20, net additions of 5.1 million. PagBank consumer clients of 2.7 million, 7x higher in comparison to the same period of 2019, reaching 35% of PagBank active clients.
PagBank revenues of BRL 210 million in the quarter, up 146% year-over-year, representing 10% of total revenues and income. Full year, PagBank revenues of BRL 540 million, up 118% year-over-year.
Credit portfolio of 612 million, with working capital loans originations back to pre-COVID levels. Also, we are launching public payroll loans.
Certificates of deposits reached 766 million in December 2020. Launching of third-party funds offered by PagInvest, Marketplace and home insurance. We also acquired a minority stake of Boletoflex, a Brazilian company specialized in Buy Now Pay Later, at this point available only for online transactions.
Moving to Slide 4. In Q4 2020, total payment volume reached BRL 55 billion, a growth of BRL 21 billion or 61% when compared to the same period last year. The main drivers of the volume's growth were the acceleration in cash conversion into electronic payments, combined with a larger and resilient total addressable market in long tail, higher exposure to online channels such as e-commerce, cross-border, card-not-present transactions, among others. Our online volumes grew 147% year-over-year, as you can see in the bottom left of the slide.
Top right, we show that debit volumes grew significantly in comparison to the fourth quarter of 2019 but kept a similar mix in comparison to the Q3 2020, which is good news. Remember, debit has been the mechanism for government financial aid distribution. And in the fourth quarter, Brazilian workers always receive an additional salary, which also historically increased the mix in Q4 every year.
We continue to believe that higher participation in the mix is a temporary effect of COVID-19 that was generated because of the financial aid from the government, additional credit limit restrictions imposed by banks for their clients, changes in consumption behavior and so on. Important to mention that according to the Brazilian Internet Association, 75% of credit card users in Brazil purchasing in credit card installments. Therefore, once social distance measures start to relax, credit volume should increase and get back to the similar past levels.
Finally, bottom right, active merchants reached 7 million in the quarter, adding 1.8 million new sellers your over year and close to 800,000 new ones only in this Q4 2020. In November, we finished the acquisition of MOIP, which cooperate with the all-time high net merchant add figures. Excluding MOIP, net merchant adds were 303,000, a solid quarterly growth.
Turning to Page 5, we present our revenue figures. In Q4 2020, total revenue and income grew 33% year-over-year, reaching BRL 2.1 billion in the quarter, accelerating the pace of growth quarter-over-quarter, another record achieved in this quarter. To be comparable to our peerr's reports, our net total revenue and income excluding interchange and card scheme fees reached BRL 1.4 billion, up 31% year-over-year, as you can see in the top right of the slide.
Bottom left, we present our operating revenues. Transaction activities and other services revenues of BRL 1.4 billion, up 43% year-over-year, also showing a very strong recovery. Financial income of BRL 0.6 billion, growing 8% year-over-year, driven by consumer behavior during the pandemic, leading to less credit card transactions installments in our transaction mix. Important to remember that our prepayment model is automatic to our clients, meaning that every credit installment transaction is automatically prepaid instantly in D plus 14 or D plus 30 days.
Bottom right. Our net take rate, which is the blended take rate net from transaction costs such as interchange, processing and currency fees, reached 2.3%. Excluding the coronavouchers impact, our net take rate reached 2.44%.
Moving to Slide 6, we highlight the main operating and financial KPIs for PagBank. In the first chart, PagBank TPV, known as non-acquiring TPV, reached BRL 28 billion, up 256% year-over-year or 244%, excluding the BRL 1 billion volumes related to coronavouchers top-up.
On top right, we show the graph of PagBank TPV as a percentage of PagSeguro TPV acquiring TPV, which reached 51% due to higher engagement of our merchants into PagBank products and services.
Bottom left, we move to PagBank clients. We ended the year reaching almost 8 million active users, adding 5.1 million new clients in 2020. PagBank consumers reached 2.7 million, already represents close to 35% of our PagBank active client base.
PagBank revenues of BRL 210 million in the quarter, up 146% year-over-year. Full year PagBank revenue surpassed BRL 0.5 billion, up 118% year-over-year, maintaining a triple-digit growth despite our decision to be more cautious on new credit originations between March and September 2020, resuming in Q4 2020. As a percentage of total revenue income, PagBank revenues represented 8% in full year 2020 and 10% in Q4 2020.
On the right side, we highlight our new initiatives, investments and insurance. PagInvest assets under custody reached BRL 4.7 billion, a combination of current balance, deposits and investments. Yesterday, we launched crypto fund and incentivized debentures fund distribution, adding more options in our third-party investment fund distribution strategy, officially launched in January 2021. We expect to roll out in the coming months our on home broker platform and distribution of Brazilian treasury bonds.
In terms of insurance products, we are launching 2 more products, home insurance,and personal accident insurance, expanding our portfolio which already accounted to Pagbank Health since 2020.
Finally, our credit portfolio and transactional accounts products increased their share in PagBank revenues in 2020 in comparison to the same period of last year. We remain confident that card issuance and credit offerings will be the main drivers of PagBank revenues, reinforcing our commitment to reach 30% of total revenue and income being generated by our banking initiatives in 2024.
Now we will move to the financial performance slides, and I turn the call over to Artur, our CFO, who, by the way, has been doing an amazing job as we navigate through this unique time together. Thank you very much. Artur, please go ahead.
Thanks, Ricardo, and good evening, everyone. This is an honor to be with you today for the first time as PagSeguro PagBank's CFO. Certainly, the foundations built by Eduardo during the last years were extremely relevant for now and for the coming years, and I am looking forward to lead from here on, hoping to continue the outstanding work done until now.
Moving to Slide 7, we are presenting our costs and expenses, EBITDA and net income performance. Our non-GAAP total costs and expenses ended the quarter totaling BRL 1.5 billion, up 48% year-over-year. And breaking by category, sales and services costs grew 54% due to the TPV growth of 61% versus last quarter of 2019. Interchange costs up 37% year-over-year, impacted by the mix change toward more debit versus credit in the period. The growth of 78% in personnel expenses are related to more tech developers and professionals to support the expansion of PagBank, PagInvest and hubs initiatives.
Our depreciation and amortization has also increased 188% year-over-year driven by an unprecedented merchant addition during the whole 2020, boosting POS acquisitions depreciation and higher amortization of product development. Marketing allocated in sales and services increased by 40% year-over-year with higher investments to promote digital wallet, PagBank products such as Pix, CDs and marketplace and clients' engagement.
Q4 '20 selling expenses reduction of 12% are explained mainly by chargebacks, decreasing 26% year-over-year as a percentage of the TPV, reaching 14 basis points in the quarter. Even with higher exposure to online sales, showing an operational improvement and a credit portfolio more than double compared to Q4 2019 with better delinquency rate performance in the new cohorts.
The graphs in the middle of the slide present our results for the quarter. The first is the adjusted EBITDA that reached BRL 726 million, up 24% year-over-year for the quarter. In the graph below, our Q4 '20 non-GAAP net income was BRL 430 million, 4% higher in comparison to the same period of 2019 even with the pandemic effects. Net margin for the quarter achieved 21%, improving 250 basis points versus Q3 '20.
Moving to Slide 8. We updated our managerial analysis on PagSeguro core business margins, presented last quarter by André Cazotto, our Head of Investor Relations. As we discussed, with the partial shutdowns in Brazil, TPV growth was negatively impacted, mainly during the second and third quarters. Additionally, there was a temporary change in consumer behavior, meaning less leverage and with spending more oriented essential goods. The consequence was a change in TPV mix with faster growth on debit card transactions, including the coronavouchers and lower growth on credit installments, extremely correlated to market credit availability with lower appetite of banks in the past months. All these temporary changes drove to lower take rates and margins.
We estimate the pandemic impact was BRL 420 million, decreasing our margins in 6.2 percentage points in 2020. This negative impact is expected to be transitory and should recover over time not only for PagSeguro but for the whole payments industry.
Moving to PagBank investments. We started our initial investments in May 2019. Despite the pandemic, we kept investing in the most important verticals. PagBank is essential for our business growth strategy, which unlocks a market 17x larger than acquiring. In 2020, the impact was BRL 187 million of PagBank investments or 2.7 percentage points negative impact in net margins. We expect PagBank to be accretive in 2022, becoming a bottom line accretive initiative for our company for the coming years, while we cross-sell products and diversify revenues.
In comparison to 2019, our net margin would be 2.6 percentage points higher, reaching 30% or close to 40% as our peers' report a total revenue excluding interchange and card scheme fees. Our focus right now is growth, entering in a market 17x larger than payments as we discussed it in the last quarters. Profitability is part of our DNA, and we will continue to deliver solid bottom line results. However, PagBank Investments and new initiatives are the most efficient capital allocation strategy for now.
Moving to Slide 9, we want to share a few comments about our investment in the short term. In 2020, our capital expenditures reached BRL 2 billion, representing 30% of our total revenue and income. 72% of this investment was related to POS acquisition driven by a record of 1.8 million net merchant additions in our platform last year and a much higher demand for additional POSs from our active merchants, given a faster adoption of new sales channels such as takeout and delivery. Regarding to intangible assets, the increase is related to our growth in software, platform investments, product development and IT teams.
In the next slide, we show our main trends in the credit portfolio, where the performance is improving every day. We ended 2020 with a total credit portfolio of BRL 612 million. Working capital loans originations are back to pre-pandemic levels since November 2020. And nowadays, with all the data collected, model improvements and seasoned team, we could increase our origination by approximately 10x. We do have strong demand from merchants. However, we have decided to wait until we have more visibility about vaccines rollout and economic recovery before being more aggressive in credit offers.
Working capital loans represented 54% of the credit portfolio, reaching BRL 311 million and an average ticket of BRL 4,000. Although our NPLs are low and under control, we saw a significant decrease in the current NPLs when we compare to pre-pandemic cohorts, as we show in the first graph in the right side.
Credit cards represented 42% of our total credit portfolio. We already issued more than 0.5 million credit cards focused on our best merchants. We also started offering credit cards for consumers with collateral, meaning clients that invested in PagBank CDs or choosing PagBank to receive their salaries. As you can see in the chart below, trends in the new cohorts for credit cards, NPLs continue to be encouraging.
Knowing that nobody will assume a credit risk without receiving the proper return related to the risk assumed, we continue our focus on improving our credit models, teams and processes that are allowing us to show the current performance and driven the company to improve earnings per share accretion in the future.
Finally, other initiatives such as payroll loans represent just 4% of the credit portfolio. We launched public payroll loans in some cities, and we are ready to scale up this product during 2021.
Now before I pass the word back to Ricardo, I would like to comment about our cash position and funding strategy. In December 2020, our cash position, considering cash and cash equivalents, financial investments, account receivables from issuers and credit portfolio reached almost BRL 19 billion. Our credit portfolio represents only 3% of the current assets. Excluding PagBank client balance, PagBank certificate of deposits and account payables to our merchants, we ended the year with a solid net positive cash and working capital position of BRL 8 billion.
Right graph compares our PagBank CDs balance to our credit portfolio. 100% of our credit operations are funded by third parties. Our operation generates cash to support our business growth, and we also have BRL 16 billion in AAA accounts receivable to be securitized if needed. We are always evaluating other potential alternatives of funding, remembering that PagSeguro is the only Brazilian acquirer with a full banking license that helped us to reduce our funding costs. Currently, it is below CDI, the Brazilian interbank rate.
Now I pass the word back to Ricardo.
Thanks, Artur. Moving to Slide 12, I want to comment about our new initiatives to move up market in payments, a natural and additional business verticals that will be complementary to our acquiring strategy.
In the past years, the small and media businesses have been proactively reaching PagSeguro to serve them. We know by fact that to compete in long tail market, PAGS unique strength, such as brand, first-mover advantage, online reach and banking ecosystem, created a natural entry barrier. Having said that, it is easier to move up in the pyramid than to move down. And after several discussions, we decided to test and roll out a few hubs in 2020, working in an omnichannel model combining physical prices with our online self-service know-how. We tested our hubs in all geographic regions of Brazil, evaluating the merchant's profile, their needs, paybacks and returns of the existing investments.
Since our IPO, we became a more mature company with an even stronger brand than 3 years ago. And now we are prepared to increase our penetration SMBs. And PagBank has the most complete digital banking offer among acquirers that serve SMB´s merchants. SMBs are still better served on both payments and banking. And in terms of volumes, the TPV addressable market accounted for BRL 700 billion.
Cost discipline, combined with our execution capability and our ability to efficiently scale up our payments platform, led us to conclude that SMB segment is a profitable market. We know that current acquiring SMB's margins as a percentage are not as high as long tails. However, SMB's positive contribution margins will be accretive to ours EPS in 4 to 5 quarters, which is an attractive payback period, considering only acquiring. And as time passes by and we scale our banking strategy for those clients, we believe EPS accretion could be anticipated and more meaningful.
In 2020, volumes from hubs, meaning net adds, POS and TPV, were not relevant. And we were the unique acquirer to deliver same day POS activation for SMBs. For 2021, we expect to accelerate investments and explore this market, reaching around 250 to 300 hubs by December and volumes achieving 6% to 11% of total PAGS TPV. It means that our focus will remain the long tail market, and hubs will complement our client and product offering.
On the next slide, we provide some initial thoughts and initiatives around ESG. PAGS is committed to put and reinforce ESG guidelines in our business strategy and will present some important achievements so far.
On the environment, we are working to foster new printless payment solutions such as NFC, QR code and link of payments. Nowadays, more than 60% of our active POS base does not print receipts. And we also have the goal to implement more efficient and rational processes of water and energy use, and we are preparing our gas emission inventory.
On the social side, inclusion is part of our DNA and mission since our foundation. PagSeguro was created back in 2006 with the purpose of democratizing digital payments on the Internet. And then we moved to in-store business in 2012. We have included millions of Brazilians in the financial system and offer them the option to accept cards in a simple, easy, non-bureaucratic and frictionless process. Today, we have more merchants than our competitors in Brazil and have close to 8 million PagBank active users.
Still today, almost 80% of our new clients did not accept cards before joining us. A large percentage of our TPVs comes from individual entrepreneurs, from the younger individuals starting their professional lives to senior clients above 50 years old, hiring our service to complement their retirement income. Worth to highlight PagSeguro also one of the few companies in Brazil with 3 women in the Board of Directors, which represents 43% of the Board members.
Finally, on the governance, our company continues to improve. Today, 43% of our Board members are independent, which helps us to create and strength our committees, such as credit risk and liquidity and data policy and protection.
PAGS also has a relevant and structured data security department. Our security strategy follows the most relevant pillars of our business, that is to keep a safe and protective environment to our clients. Our company also has a data security master plan, which establishes our guidelines. The master plan established 28 objectives, and its governance follow controls and indicators of the ISO 27000 family. The guidelines are based in more than 15 policies defined and approved by our executives and directors and having confidentiality, integrity and availability as a fundamental basis. We are working in our sustainability report that should be released during 2021.
Moving to our slide before the Q&A session. Let me share some trends in January and our 2021 guidance outlook. Volumes in January and February 2021 are growing above 50%, in line with the organic growth that we have been observing last month excluding coronavouchers impact. Important to remember, January and February 2020, we're not affected by COVID-19. Therefore, even compared with a higher base from 2020, we are accelerating and growing more than 50%.
For 2021, we expect acquiring TPV to grow above 40%, still backed by healthy net merchant adds, which will require a similar level of capital expenditures experienced last year, which is around BRL 2 billion or low 20s as a percentage of our total revenues. In 2022, we expect our capital expenditures as a percentage of our total revenues to go back to 2019 levels, meaning low to mid-teens. Given the higher investments, we expect depreciation and amortization to be around BRL 800 million to BRL 1 billion this year. Important to highlight that our TPV guidance does not consider potential upsides coming from the second round of coronavouchers expected to be distributed from March until June 2021.
Also for 2021, we will focus on our growth, investing in PagBank, hubs, and new initiatives to keep expanding faster our digital banking plus payment ecosystem to millions of clients, boosting our acquiring and non-acquiring TPV and accelerating our revenue growth through diversification. We are on track to have PagBank revenues reaching 30% of the total revenue of the company by 2024.
Payments, banking and financial services industries have become very dynamic in the past years, and our company has been moving forward and taking advantage. We are adding millions of users per quarter and experiencing very efficient paybacks and a strong ROI in our investments, both for acquiring and banking.
Our plan is to keep investing to grow and to build one of the most relevant financial digital ecosystem for both consumers and merchants, including long tail and SMBs. Our unique platform combination, composed by payments plus banking services, will allow us to keep exploring these opportunities ahead.
Finally, in terms of profitability, we believe that PagBank can be accretive by 2022 as we expect investments decelerating over time with the banking business getting more mature and posting a stronger monetization. Additionally, banking margins could be similar or even higher than acquiring margins, leading us to a strongly operating leverage after this period of reinvestment.
With that, we end our presentation, and we can start the Q&A session. Thank you. Operator, please.
[Operator Instructions] Our first question comes from Jeff Cantwell with Guggenheim Securities.
Congrats on the results. And as always, you're very detailed in your prepared remarks, thanks for that as well. I just want to circle back on your comments and ask a couple of questions.
First off, on your merchant base, you added a record 765,000 merchants this quarter, and that was well ahead of where we were. So can you maybe tell us more about what's happening right now? Can you talk a little more about what's driving that increase? For example, are you seeing merchant demand strengthen due to this one-stop shop platform that you build? Is it because of maybe less competition in the long tail? I just would love to hear more about what you're seeing and help us understand how the merchant base is expanding this quickly.
And then as a related question, I guess I'm wondering, since it sounds like you have real momentum here, and now there's this new hubs strategy with SMBs, which looks like it could potentially be meaningful to TPV, I was hoping maybe you can give us some thoughts about what you're thinking for total net merchandise in 2021. And any color on the outlook there would be great.
Jeff, this is Ricardo. Thank you for the question. Regarding the merchants, we had this more than 700,000 in Q4. But in this figure, we have MOIP. We have more MOIP merchants that we integrated MOIP after November. So if you exclude MOIP, we are talking about 300,000, a little bit more for PagSeguro.
So what we saw in January at the beginning of the year, we are having the same pace that we had in the past. We had this close to 300,000 per quarter. So that's what we've seen so far.
Looking to this year, we don't have the exactly number for the hubs, for the number of clients of the hubs. That you can imagine is much lower than the long tail clients. So the -- our models, we already incorporated what we expected for that. And the result is this TPV growing more than 40% in 2021.
Okay. Great. And that was my follow-up question. I was hoping you could talk a little bit about the guidance. Your acquiring TPV guidance is for growth of 40% plus this year. And that looks pretty strong especially when we consider how much TPV increased in 2020?
So can you walk us through that guidance, just help us understand where that incremental will come from? Is it rebound in your existing merchant base? Is it new online volumes? Is it the move you're planning to make up market? Is it merchants you're adding here in the fourth quarter? Any additional color that can help us unpack the thought process about your TPV guidance would be great.
Jeff, well, just going backwards. The hubs TPV, as you saw in the presentation, we expect to be between 6% to 11%, so of course, it's going to help. But the main driver is the base that is growing the long tail that we are adding. Hubs TPV at this point are not relevant, and you could see that we grew already more than 50% in January and February. So it's part of the dynamics, the base, the net adds that we are putting here.
You are right in the -- in your previous question. You asked about the competition long tail. That is not the same that it used to be in the past. And you're right, some of the players that try to come to long tail decided not to compete with us anymore, not to compete in long tail anymore. So we are strengthening our position in long tail and also taking advantage of that to go up a little bit in the pyramid to serve these kinds of the hubs.
But going back to your question, hub is going to be between 6% to 7%. The majority of the growth is going to come from the base that we have, as you could see already in January and February, growing more than 50%.
Just one additional commentary here, Jeff. André speaking. We should expect online volumes to continue to be extremely strong. We just completed the acquisition of MOIP, so now we have the operation up and running. We continue to see a very strong demand for small and medium businesses to going online for the first time, and we're prepared to serve them. So we're also expecting a good contribution from online TPV in our total guidance.
Our next question comes from Jorge Kuri with Morgan Stanley.
Congrats on the numbers. Could you please expand more on the hub strategy? What type of size of SMBs are you trying to go after? Is this sort of like an overlap of where [ stone ] operates, merchants that process BRL 350,000 to BRL 400,000 a year in cards? Or is it smaller merchants? Is the hub strategy based on boots on the ground? Is this an intensive people strategy? How many people you're going to hire to run the hubs?
And if you can tell us what the hub -- the pilot hubs that you've been operating in 2020, what type of results are you getting in terms of volumes and take rates? Just overall, I guess this is -- it's a big announcement, and so more details around exactly what type of businesses is -- and how you're going to run it will be great. That's my first question.
Jorge, this is Ricardo. Thank you for the question. So I'll try to address the points you come up here. So well, the first one the size of the merchants, what we've seen so far, they are not as big as the competition at this point. But we -- I could say you that's between 5 to 7x larger than what we had in long tail as an average.
The volumes and take rate, I would say that is very similar to what competition operates. We see the similar take rates. As I said in the presentation, they are smaller than long tails. However, it is additional to our business plan. And as they have a TPV that is 5 to 7x larger, it is accretive to our business in 3 to 4 -- 4 to 5 quarters, as I said before.
So the results that we got in the pilot are exactly those, similar take rates from competition, TPV 5 to 7x larger and paybacks between 4 to 5 quarters. That's what we're seeing. This calculation about payback consider only acquiring. If we cross-sell some banking products, we could anticipate that. It's too early to give some guidance on that. And the way we're going to work is going to be very similar to what competition does, but we are going to try to make a hybrid model or omnichannel that we also try to take advantage of our size, our online, all the know-how to serve these clients in the hubs.
We will add some people in the suites that we imagine. It is important to have local presence. But we try to mix the way we get the clients and the way we serve them afterwards is going to be a combination. I would say that's type of the -- I'd say, is our secret sauce.
And important to say, we are today probably the only one serving to hubs that deliver the device in the very same day. So that's something that we try to put on the streets and is working very well. So that's what we have at this point.
And a follow-up -- that was very useful. And a follow-up is are these merchants already operating with existing acquirers? Or are you taking market share from any of the competition? Or these are still small enough SMBs that you're finding many of them who don't have terminals or accepted cards before? Or this is outright, I need to take market share away from the existing players?
Well, Jorge, we -- just before I answer your question, we decided to go after this market because we've been acquiring from -- we've been receiving inquiry from this type of SMBs for PagSeguro to serve them. So of course, we cannot make a general statement here, but usually, still today, SMBs are badly served. Some of them are acquired, and some of them in both -- in banking, some of them in both.
So the idea here to put the hubs to up and running is because we got some requirements from these SMBS, inquiries from them, and then we try to go after them. The majority of them, not to say -- I mean, very close to 100%, they already have another payments provider. And to answer your question, as we are taking market share from others in this hubs strategy.
And my second question is on the net take rate. There seems to have been stabilization on the transaction part of the take rate, as you pointed out with debit being -- debit mix being now more normal. The compression seems to have been mostly on the financial income.
Is this related to something temporary, something cyclical, or this is just related to more competition and lower benchmark rates and just difficult to continue charging the same level of prices? Or what explains that 10 basis point contraction in the take rate of the financial income?
Well, Jorge, the -- it is -- let's say, it is hard for us to say when it's going to have the recovery because we still have a lot of uncertainty here. But when you look back to what happened in Q4 is that we saw kind of stabilization, as you said, in terms of mix of TPV of debit and credit. The point is there are some other variables to -- that compose this take rate. One of them, for instance, is duration. We are not changing the prices, we are not decreasing prices, but as I said, people in Brazil receive an additional salary, so they may keep buying through installments. But with lower duration, that also impacts the financial income.
Important to say, if we look to Q4 '19 versus Q3 '19, we decreased 20 basis points in our take rate from 3.17 to 2.97. And this year, we had just increased 5 basis points from Q3 to Q4. When you look at what happened in January, it's interesting because we are growing 50% TPV as we never gave the disclosure but the revenue growth is similar to what we had in Q4, close to 30%. And in Q4, TPV was growing 60%. So the revenue yield so far in January, it's healthy, so let's see. It's too early to celebrate. Lots of uncertainty here.
We don't know how's going to be the vaccination, how is going to be the deployment of vaccination for the population as people can see through the news. Government is talking about second round of coronavouchers starting in March. So I mean there is still lots of uncertainty, but the stabilization is good news. And going straight to your question, we are not decreasing prices. That's not the reason for this decrease in financial income.
The next question comes from Rayna Kumar with Evercore.
So starting off with your margins, you gave some very good detail on really investing in your hub strategy in 2021. How is that going to play out for your net income margin in the first quarter and for 2021 as a whole? And then separately, the March -- the potential March corona -- second round of coronavouchers, is that included in your 40% plus TPV guidance for the year? Or would that be incremental?
Rayna, thank you for the question. Also starting from the end, going backwards here. The guidance that we gave that is above 40% TPV growth expected does not include coronavoucher starting March. That would be an add-on to our business plan. And also worth to say that, on the one hand, we have the TPV will grow; but on the other hand, we have the change in the mix. So we have this tailwind that is TPV growth and the headwind that is the change in the mix and may impact take rates. So just to be clear here, the guidance does not include a probable second round of coronavoucher.
Regarding the impact of hubs in our P&L., what I can say to you at this point is that hubs in 2021 will be slightly negative. So they will impact net income in 2021 slightly negative. But as I gave the payback for you during the presentation between 4 to 5 quarters, we expect to be positive by 2022. If we don't have -- let's say if you don't sell banking services to the aggressive or better than our assumptions that you have in our plan. But just what we have today will be slightly negative in 2021 and positive in 2022.
And would that be -- is that a net number you're speaking about? Or would operating leverage in your own business to offset that potential decline in your margin that you could see from the hub strategy in '21?
Rayna, important to highlight here and to be clear, the platform that we use for long tail and for SMBs that we will serve to hubs, they are exactly the same. So I just want to be clear here, we're not transforming the company and moving the company around to serve SMBs. The platform is exactly the same.
What changed a little bit is some of the features that they may use in the accounts, some of the features they may require in the requirement and the way we come to them. The distribution channel, of course, is different than the online that they use for long tail. So the investment we are doing is in the process -- some of the processing sales person, so this is investment. We are not talking about large investments in platform to serve them.
Of course, we also have some investments here and there, but the majority of the investments are related to salespeople and some process, that we need to have back office to serve them, but that's the -- that's why we are going to impact the P&L this year because we're going to have the salespeople here. They're going to get the client. They will start making the transaction, and we're going to have payback between 4 to 5 quarters. That's why it's going to surpass 2021. It's going to be slightly negative this year, and then we'll be positive by 2022.
Our next question comes from Craig Maurer with Autonomous Research.
I wanted to ask about the credit opportunity in SMB. We see that competitors that are disintermediating incumbents are showing extraordinary growth in credit with very positive ROAs in the SMB segment. So will entering the SMB segment significantly accelerate your credit -- the growth in your credit portfolio?
Craig, thank you for the question. Good to hear. What you have in our business plan at this point, the focus for the credit is in long tail. We started serving hubs. We are having good results in terms of acquiring. I would say it is too early to say how it's going to be the credit offering for the SMBs at this point in our base.
We are for sure -- we know for sure that we can disintermediate incumbents, that's for sure. There's going to be some dynamics in the industry starting in June with the receivables, the chamber of receivables. So it is an add-on for our business plan. There is a lot of potential there. But I just don't want to make it here, let's say, the promise or generate expectations that we are going to explore that aggressively because we are still evaluating. But for sure, it's a good opportunity.
In our business plan, we are considering to serve long tail the way we've been doing since last year, offering credit for them, charging through Square Capital, through the MDRs and so on. So that's what we have at this point.
There is still a lot of uncertainty back -- down here in Brazil with the COVID-19 and so on. So that's why we are trying to give you the best estimates or the best information that we have at this point, and we may update you as time passes by.
Just 1 follow-up on what you said. Can you discuss how the receivables marketplace is going to work? If you know, I mean, how you'll be able to pursue receivables within the marketplace? Is it daily? Is it monthly? Is it batched? I mean how is that process going to actually work considering merchants in Brazil, I would imagine, are generating hundreds of thousands of requests for prepayment on a daily basis?
Yes. Craig, so just to try to explain here for everyone. In terms of long tail, we see that we don't see risk in our base for the simple reason that once they started to work with PagSeguro, they need to prepay their sales, and they need to receive in D+0, D+14 or D+30. They are not price sensitive. They don't have the sophistication to have this type of discussions about chambers of receivables and so on.
What we see that -- the type of the merchant that is looking for this chamber of receivable are large accounts and large SMBs. They have the sophistication. They have their -- let's say, the financial manager that can try to bargain some basis points here and there. But the -- at the end of the day, the chambers of receivables is a centralized hub with information that everyone in the market, that once the merchant gave this receivable a guarantee for a credit, no one else can take it.
Today, there is no centralized chamber, so that's why it's kind of inefficient. We see that a huge opportunity. If you look to our market share, we are close to 8%, so there is 92% of large clients making transactions out of PagSeguro ecosystem, that we could go over them, we could go after them and after then anticipation regardless of the acquiring the work today. So it is a huge opportunity. And the expected launch date is going to be June 7.
So this is about visibility, not necessarily about mechanics. This is showing you where to go, but it's not facilitating you actually making that credit?
I guess I would say it is both, Craig, visibility that you can see the receivables there, and also you can offer them -- of course, we can offer through your ecosystem. You do not offer the lending through the chamber of receivables. You should do by yourself in your ecosystem, in your app, in your website and so on. But you have visibility in the mechanics. I would say that it helps both because through the receivables, the collecting is more efficient. So that's why we -- you have the information, you offer them the lending, and then the mechanism to make the collection is efficient, which is not today.
The next question comes from Mario Pierry, Bank of America.
Congratulations on the results. I have 2 questions. First, on your TPV growth guidance of more than 40%, I just want to understand that this number, 40%, if we take 40% as the bottom of your guidance, it just seems to me too cautious. Your volumes are already growing over 50% year-on-year. You have easy comps over the second quarter of last year. You added 1.1 million clients in the second half of 2020 alone. And you're adding the SMB volumes. So just trying to understand then why you're going to say TPV growth of more than 50% rather than 40%?
And then my second question is related to your CapEx, right? You're giving guidance here, CapEx of BRL 2 billion, which is basically your CapEx in 2020, even though you're doing this hub expansion. So trying to understand if the hubs costs, they show up as OpEx and there's no CapEx associated with that. And then when we think about your hub strategy, are you targeting a specific region of the country? Or are you going to go nationwide right away?
Mario, thank you for the question. So we have 3 questions here. I'm going to answer the first and the third, and then Artur can handle the CapEx question.
So the -- again, going backwards, the plan here is to serve all regions of the country. Of course, we will not be able to cover the 5,500 cities that you have in Brazil, but we'll prioritize those that you see more potential, less competition and where we can make sure that it's going to -- we're also going to have the better performance. So but the idea is to serve all regions of the country.
Regarding the guidance, you're right, 40% is the bottom. That's why we put in this slide higher than 40%. It's -- some people may think that is conservative, as you mentioned. But remember, we're still in the middle of the pandemic in Brazil, so lots of uncertainty here. Just to give an example, the city of São Paulo are going to have partial lockdowns. There are some cities in the countryside of São Paulo today having full lockdowns.
As I said before, vaccination is happening, maybe not in the speed that we expected but -- so there is still uncertainty. We can update that as time passes by, but lots of uncertainty at this point. We see many things going on, lockdowns here and there, so that's why we decided to give you the guidance that we do believe is going to be the best information that we have at this time. And you're right, 40% is the bottom. In January, we grew 50%; in February, 50% as well. So let's see. We can update you as time pass by.
And then the question on the CapEx?
Yes. Mario, I will follow with the second question. It's a pleasure to talk to you today. And first of all, in 2020, we had BRL 2 billion in CapEx. Part of this CapEx is related to the POS that we purchased to support the growth of the company. We had a record of 1.8 million net additions in 2020, so we need to buy POS to support this addition. And also, in our Capex, we include R&D investments. And as we are accelerating our product road maps, so we had a huge amount in R&D investments in our CapEx.
For -- related to hubs, we don't consider CapEx for hubs. It's not necessary, just the purchase of POS for hubs, okay? And in 2021, we consider the same amount of 2020 as a guidance because we think we will continue to grow our company and accelerate the net additions for 2021 .
Just 1 additional commentary here. Mario, just like Ricardo said in the guidance for 2022, we expect CapEx as a percentage of our total revenues to go back to regular levels that we had in 2019, for instance. So it's like a one-off that we had to support the growth that we observed, unprecedented demand for terminals like Artur explained, additional terminals for active clients because of takeouts and delivery. So that's part of the growth, right?
The next question comes from Bryan Keane with Deutsche Bank.
I just wanted to follow-up on the net margin question. I get the investment in the hubs and investment in PagBank. What I'm trying to figure out is what should we expect for that first quarter in net margin. And then for the year, what will net margins do? Because you got some puts and takes with hopefully the pandemic getting behind us, which will increase margins but also the investments, so just looking for some thoughts there.
Bryan, thank you for the question. Talking about what you saw so far, as I answered to Jorge before, what we saw in January and February, although the TPV is growing 50%, revenues are growing the same, 30% that you saw in Q4 last year. So we are seeing a better revenue yield. We always say here that it's -- maybe it's too early to celebrate. As I said before, some ups and downs, lockdowns here and there, coronavouchers that might come starting in March. But what I saw in January and February, a good revenue yield at this point so far.
Talking about the overall margins for the year, I know it's -- it may be -- it seems to be repetitive, but we will keep investing in PagBank. Of course, we have our plan how much we're going to invest. But we have today 8 million active PagBank client, 7 million active merchants, a record number of downloads, acquiring volumes growing 50% only in these first 2 months. So the idea here is not to decelerate. We need to keep investing, take advantage. We said before, the market we are looking for is at least 17x bigger than what you have only for the acquiring.
But the margins are dependent on the economy recovery. If the economy does not recover and we have the same debit mix, the margins are going to keep at the same level that we've seen in the past quarters. If the credit installments come back and people get back to their lives and start traveling and going to restaurants, buying clothes, going to shopping centers, traveling around, we're going to see a better take rate.
The -- for sure, we're going to have EPS accretion this year. We're going to -- the plan is to grow and of course, grow our profits. We just don't want to make, let's say, any forecast or any guidance on that because it still had some short-term uncertainty. So we are confident that we can have the guidance for the 3 items that we gave in the last slide, TPV, CapEx and investment.
So as of now, we are -- the focus is to grow the company, and we decided not to give you the exact guidance for the margin and net income because of the uncertainty that we have. But again, if things are getting better, we will give you more color on that.
And important to say here that we plan that PagBank is going to be profitable by 2022. We are investing here. We are creating a platform. As you can see, we are launching home broker. We are launching treasury bonds. We just launched our distribution of crypto funds. So we are in the investment mode for some of the business units of the company, PagBank, PagInvest, insurance and so on. We expect that 2022 starts to be profitable. So I mean that's the best answer that I can give you at this point.
No. That's helpful. Those factors are helpful for us to understand the impact on margins. And then my second question is, looking at PagBank revenue, it was great to see the acceleration in the revenue growth. I think it was close to 146% growth, something like that. But I noticed for 2020 in general, the card revenue looked like it declined a little bit. So will that card revenue, should that pick up in growth as we go into 2021? And can we expect still that triple-digit growth rate in PagBank revenues?
Well, Bryan, just the participation in the mix for credit cards or for cards in the PagBank went down, you're right. When you look at the slide, you see the participation went down. But the main reason for that is the lockdowns and the -- all the COVID impact that we had in Brazil last year. So people stay at home, they don't use cards, they don't withdraw money, they don't use cars a lot. So that's why the spending go down, so that's why we see the decrease in revenues of cards as a participation of the mix.
And part of that we offset with our credit offer. That as you could see, we are not being aggressive either here. We -- our credit portfolio closed Q4 with BRL 600 million. So we are not talking about billions of real here. We went -- I mean we were cautious last year from March until August and September. And then we start giving some credits after that. So I mean we see a lot of traction. Even being cautious, we grow the company -- we grew the company revenues for PagBank and reached more than BRL 500 million, so BRL 540 million. So absolute figures are up in all the lines, in credit -- in cards, in credit and the transactional.
And should we see a bounce back especially in the cards portion in '21? Or is that -- or is it just still dependent on the economy and the comeback and the recovery?
It depends on the economy, Bryan, because if people stay at home, they don't use card very often, and the economy -- the money doesn't go away. I mean you don't see the money in the economy. So that's why. So we're going to see increase. That's for sure. We are adding 1 million PagBank clients each quarter, so it will grow. It's just hard to say how big or how strong it's going to be that growth.
The next question comes from John Coffey with Susquehanna.
I had 1 -- I guess 2 questions. And the first 1 is on your projections for the hubs. Now I guess if I look at your 2020 TPV and grow it by the 40%, and then I think you used the high end of the range in which you thought the hubs could contribute about 11% of your TPV, if I compare that to the BRL 700 billion, I think, you had for the SMBs, it seems like that would be maybe you would be expecting by the end of 2021 to have about a 4% market share in the SMBs. I just wanted to see if my math was right there.
Well, John, let me see if I understood your math. We had BRL 162 billion this year. If we add 40%, we are talking about BRL 227 billion for 2021, times 11%, we're talking about BRL 25 billion.
Yes. Sort of BRL 25 billion over BRL 700 billion, it seems like it's about 4%. Does that sound right to you?
Yes. It is right. We are starting. As we said, the hubs in 2021 were not relevant. We are just starting. So that's why we have this projection between 6% to 11%. And we've got this 11% that is on top of, let's say, the guidance, but you're right.
All right. Good. I just want to make sure I was thinking about it right. And the other question I had is what do you expect for MOIP in 2021? I just wanted to understand your thoughts there a little bit better.
Well, we acquired MOIP back in August last year, but we only could integrate them in November, that we had all the authorizations from the regulators and so on. So since then, we've been working here to integrate MOIP in PagSeguro ecosystem and structure. We will have lots of opportunities for cross-selling throughout this year. As I mentioned before, we can offer MOIP serve some marketplace and large clients. We can go after these guys and offer them POS and solutions for physical stores.
And we also have some clients here that were looking for online solutions. Some of our clients, they're looking for online solutions, and our online solution was not that good as MOIP is, so we will also cross-sell in our base the MOIP solution. We expect MOIP to grow faster than the whole company because it is online, because they're going to have these cross-selling opportunities. And that's what I have in mind at this point. We just added there 400,000 merchants. We start to work globally, and we have all these teams already integrated to go after these clients.
The next question comes from Victor Schabbel with Bradesco BBI.
Just a follow-up on the strategy of opening up hubs, smart hubs this year. How do you see this strategy impacting your expenses going forward? Do we see any additional pressure on these lines going forward? Or shouldn't we expect anything much different?
Victor, thank you for the question. As I said before, this year, hubs will be slightly negative, so that's going to pressure expenses. That's for sure because we need to make the setup and hire people and then start selling. There's some time to mature, people to get productive and so on. We have training. But the long-term view on what we see so far with the hubs that we already have, that we are running, we have this payback between 4 to 5 quarters, only talking about acquiring and without banking services.
So that's why we think in 2021 is going to be slightly negative. It will be positive in 2022 if we do not anticipate some banking revenues and banking results that we may have, and it is -- it could be an upside for the plan. So that's what we have so far.
The next question comes from Tito Labarta with Goldman Sachs.
A question following up, I guess, on PagBank, you continue to add clients there at a strong pace. Do you think that 1 million to 1.2 million clients, is that sustainable for how long? Can you add -- how big can you get in terms of the number of PagBank clients?
And then thinking about the revenues, in the quarter, it was roughly 10% of total revenues. For 2021 is a reasonable assumption maybe something like 15% given the target of getting to 30% in the next 3 to 4 years. Just to get a sense of how quickly PagBank will continue to grow sort of in 2021.
Tito, thank you for the question. Just a quick story here, when people asked us, how would be the net adds in 2019, we gave the guidance about 1 million. We surpassed that. We were close to 1.2 million. Last year, we didn't have the official guidance, but we gave the soft guidance about 250,000 per quarter, 1 million in the year, and then we have 1.3 million. Just to say you that we have some sense in the size of the market, but sometimes you get surprised that is bigger than what we thought or our performance is better than what we thought.
So we keep adding 1 million per quarter for PagBank, we didn't see a decrease in the demand in January, so we are having the same pace. If you look at the downloads, we are probably the #1 in terms of downloads for bank apps. We had more than 8.6 million in Q4. So we don't see deceleration. It's hard to say when it's going to be over, but I just told you the story about merchants, and we are seeing the demand in the past 2 years.
Remember, in Brazil, we have 30% of the population that don't have bank account. We have this digitalization trend not only in Brazil but all over the world. So people get more digital banking. They know it works. They know it's safe. So we don't see deceleration in demand.
In terms of revenues, Tito, to be clear, I don't have it top of my mind. We are not giving this guidance. We had this 10% in Q4. It depends how it's going to be the [ take over ] of the cards, how is going to be the spending, and then we can give more and more information for you in the future. But at this point, we are not giving this exact number. I mean you can do the math and have some assumptions by yourself. And that's what I can say at this point.
Okay. No. That's helpful.
Hello, everyone. So here, we conclude our Q&A session. Thanks for your time. See you next quarter. Thank you. Bye-bye.
PagBank PagSeguro earnings conference call has concluded. Thank you for your participation, and have a good night.