Maximus Inc

NYSE:MMS

Earnings Call Transcript 2019-Q3

[Operator]

Greetings, and welcome to the MAXIMUS Fiscal 2019 Third Quarter Earnings Conference Call. [Operator Instructions] As a reminder, this conference is being recorded.

It is now my pleasure to introduce

Lisa Miles, Senior Vice President, Investor Relations. Please go ahead.

[Lisa Miles, executive]

Good morning, and thank you for joining us. With me today is Bruce Caswell, President and CEO; and Rick Nadeau, Chief Financial Officer.

I'd like to remind everyone that a number of statements being made today will be forward-looking in nature. Please remember that such statements are only predictions. Actual events and results may differ materially as a result of risks we face, including those discussed in Exhibit 99.1 of our SEC filings. We encourage you to review the information contained in our earnings release today and in our most recent Forms 10-Q and 10-K filed with the SEC. The company does not assume any obligation to revise or update these forward-looking statements to reflect subsequent events or circumstances except as required by law.

Today's presentation may contain non-GAAP financial information. Management uses this information in its internal analyses of results and believes this information may be informative to investors in gauging the quality of our financial performance, identifying trends in our results and providing meaningful period-to-period comparisons. For a reconciliation of the non-GAAP measures presented in this document, please see the company's most recent quarterly earnings press release.

And with that, I'll hand the call over to Rick.

[Richard Nadeau, executive]

Thanks, Lisa. This morning, MAXIMUS reported its financial results for the third quarter of fiscal year 2019. Revenue for the third quarter of fiscal 2019 was $730.7 million, which was lower than expected. Acquired revenue came in below our forecast due to a slower-than-anticipated ramp on the Census Questionnaire Assistance contract. Total company revenue was also unfavorably impacted by foreign currency translation of $9.1 million in the quarter. Nevertheless, in the third quarter, MAXIMUS continued its track record of solid operational delivery, demonstrated by strong margins, earnings and cash flow.

Total company operating margin was 11.4% for the third quarter driven by the U.S. Health and Human Services and U.S. Federal Services segments. Operating margin in the prior year was 13.8%, which benefited from $15.5 million of revenue and operating income tied to change orders. GAAP diluted earnings-per-share were $0.97 for the third quarter of fiscal 2019, in line with company expectations.

I will now speak to our segment results in the third quarter. As expected, third quarter revenue for the U.S. Health and Human Services segment decreased to $291.1 million compared to the same period last year. In the third quarter, revenue was tempered from contracts that were rebid or extended over the past year. Looking forward, we anticipate revenue will increase as these programs mature and new contracts begin to generate revenue, which is expected to return the segment to organic growth in the fourth quarter.

Operating margin for the segment in the third quarter was 18.6% compared to 21.3% in the same period of the prior year. Within the U.S. Health and Human Services segment, the prior year benefited from $13.7 million of revenue and operating income tied to change orders. Excluding this benefit, operating margin for the segment would have been 17.7% in the prior year. We expect operating margin will range between 18% and 19% for fiscal 2019.

Revenue for the third quarter of fiscal 2019 in the U.S. Federal Services segment increased to $292.3 million driven both by organic growth and through acquisition. The acquisition contributed $163.4 million of revenue in the quarter. Absent the acquisition, organic revenue increased by $16.7 million compared to the same period last year driven by new work. This includes the work we discussed last quarter, which we are performing on behalf of the Universal Service Administrative Company, referred to as E-Rate.

On the bottom line, the segment's operating margin was strong at 11.6% and benefited from favorable results on several performance-based contracts. We now expect to finish the fiscal year with an operating margin between 10% and 11% due to a higher mix of revenue from fixed-price and performance-based contracts as opposed to cost-plus contracts.

For the Outside the U.S. segment, third quarter revenue was $147.3 million. Revenue was lower compared to the prior year due to the expected decreases on welfare-to-work contracts in both the United Kingdom and Australia as well as the unfavorable impact of foreign currency translation of $9.1 million.

The segment's operating margin for the third quarter was 3.4%. As we disclosed last quarter, the new employment services contracts in the United Kingdom are progressing toward profitability, but they are unfavorable to earnings in the near term. Operating profit was also negatively impacted by an accretive component of a contract in Canada that was unexpectedly discontinued in May as the customer considers a new approach. As a result of this change, we now expect the segment will deliver an operating margin of approximately 3% in fiscal 2019.

Let me speak briefly to the balance sheet and cash flow items. Capital expenditures increased in the quarter in comparison to prior periods due to fixed asset additions related to the ramp-up on the Census contract as well as increased capitalized software expenditures. We have been focused on investments to continually innovate our technological capabilities and enhance our core service offerings to our customers. Bruce will provide more detail during his prepared remarks.

Capital expenditures for both the Census ramp-up and internal capitalized software initiatives are expected to continue through the fourth quarter but at slightly lower levels.

In the third quarter, MAXIMUS delivered cash flow from operations of $136.5 million and free cash flow of $116 million. Days sales outstanding were 77 at June 30.

At June 30, 2019, we held cash and cash equivalents of $71.1 million and finished the quarter with no draws on our corporate credit facility. MAXIMUS maintains a strong track record of operational performance and a history of generating strong, consistent cash flows. Over the years, we have also remained committed to a sensible and disciplined approach to capital deployment. Our approach is unchanged, and we believe we can provide shareholders with reasonable returns while at the same time generate sufficient capital to pursue strategic M&A to invest in and grow the business to create long-term shareholder value.

As we move into fiscal 2020, we continue to seek out strategic opportunities in order to achieve some of the goals previously highlighted as part of our strategic market review. As a reminder, we are keenly interested in building scale, enhancing our clinical capabilities and extending into new adjacencies, with the goal in mind of building long-term sustainable organic growth.

And finally, guidance. As I mentioned in my opening comments, we now expect revenue for the full year of fiscal 2019 to range between $2.88 billion and $2.9 billion. This is due to the following factors.

First, unfavorable foreign currency translation is expected to impact full year revenue by an estimated $15 million. Second, revenue has also been impacted by the slower than anticipated ramp on the Census contract. In the third quarter, the contract was behind forecast by $15 million. We continue to expect the Census contract will progress through the ramp-up phase and reach revenue levels in line with previous disclosures. And lastly, the remaining balance of the revenue shortfall in fiscal 2019 has been due to lower volumes across several contracts in the portfolio.

On the bottom line, we now expect to achieve the top end of our original guidance range. As a result, we are narrowing our earnings range to $3.70 to $3.75 for fiscal 2019. This is primarily attributable to strong operating performance in our U.S. Health and Human Services segment.

Additionally, we now expect to achieve the top end of our cash flow guidance for both cash flow from operations and free cash flow. As a reminder, our cash flow can fluctuate depending on the timing of collections.

As we look toward fiscal 2020, we are currently progressing through our strategic planning process. As a part of the process, we make decisions internally regarding allocation of resources in areas of potential investments, with the goal of cultivating future shareholder value. Along with this process, we are also internally establishing a preliminary view for fiscal 2020. Based on what we know today, our early view of fiscal 2020 is generally in line with First Call consensus estimates for revenue of $3.18 billion dollars and diluted earnings per share of $4.08.

As you know, MAXIMUS operates a large portfolio of contracts, and the nature of the business is that we will always have puts and takes in the overall model. Each quarter, we complete a bottoms-up review. This analysis is the basis of our forecasting model and guidance each quarter. But significant fluctuations to these model inputs can certainly impact actual financial results.

We work hard to manage those things that are within our control, and we have a strong risk mitigation strategy that, for the most part, allows us to modify certain terms and conditions and contracts within reason. But the effects of currency or unforeseen changes to a contract, such as lower volumes or change in customer priorities, can cause erosion that can have a meaningful impact. Those would be the types of items that are largely outside of our control. Nevertheless, we thought it would be helpful to provide the investment community with some color on our early thinking with regards to fiscal 2020 based on what we know today.

And with that, I will turn the call over to Bruce.

[Bruce L. Caswell, executive]

Thank you, Rick, and good morning, everyone. While we have revised our revenue outlook for fiscal 2019 to reflect the issues Rick noted, we are seeing growth opportunities over the long term. To capitalize on this, our strategic plan offers multiple paths forward through 3 key pillars.

First is digital transformation or a cultural shift as we think about digital disruption within the government services market and new models for citizen engagement and operational efficiencies. Market-leading applications, advanced analytics and digital automation enhance our competitive position, enable new solution offerings and improve overall service delivery across our operations.

Second, clinical evolution. As we see macro trends that drive demand for BPO services with a more clinical dimension, we maintain the foundation of our business, operating customer engagement centers and providing case management services.

Third, market expansion. As we evaluate emerging markets, organically grow the portfolio and acquire capabilities and contracts to establish a foothold in these adjacent markets, we also consider our clients' longer-term visions for reengineering their social programs and delivery models. We aim for expansion that is a natural complement to our core services globally.

Today, I will focus my comments on both new work as well as the expansion of our services in market adjacencies. With several new wins and a pipeline of developing opportunities in key markets, we are making meaningful progress on strategic execution as we offer integrative solutions across our geographies. We must, however, remain focused on winning work currently in our pipeline and reducing the levels of erosion on our existing portfolio.

As I've previously discussed, we're executing a technology transformation in our business and in the solutions we provide our customers as part of our overall digital strategy.

Fundamentally, to deliver digital solutions, we must also transform the platforms on which they are delivered and the methods we employ to securely develop and operate these new solutions. So today, I want to start with our shift to a micro services architecture platform and the modernization efforts underway as we enhance our technology capabilities.

We continue to make strategic investments to improve our competitiveness by modernizing the applications that underpin our core BPO services while creating a modular set of new capabilities that can be deployed across our portfolio. Our evolution towards micro services means we can better organize our technology delivery around our business capabilities and more quickly respond to customer requirements.

The micro services architecture allows a system to be divided into a number of smaller individual and independent services. Each service is flexible, robust, interchangeable and complete. This architecture means that are BPO services are extremely adaptable for use in multiple contexts. This is a key capability as our customers' needs evolve and we work to drive organic growth in new adjacent markets.

From a client perspective, since services can be selected and assembled in various combinations to satisfy specific user requirements, we can vastly increase the speed with which we tailor our solutions. As a result, this will dramatically slash startup times to address clients' unique needs with highly configurable versus customized delivery.

Micro services is not only changing the technology, but also our processes and methodologies. It enables the entire ecosystem to be faster, more adaptable and more adaptive through strong standardization. This is a completely different and innovative model that merges business and technology. Such innovation is critical to successfully implement our strategic pillar of Digital Transformation. This shift supports growth beyond our current markets into adjacencies much more quickly, efficiently and effectively.

We have also sought to build on the momentum of our assessments and appeals business by turning our attention to broadening our clinical services capabilities. In 2013, MAXIMUS developed an adjacent solution to transform California's approach to resolving disputes under its workers' compensation program. Under the state's reform efforts, MAXIMUS created a cost-effective, nonjudicial independent medical review, or IMR, to help control the cost of workers' compensation premiums that are charged to employers. The new clinical IMR model replaced the previous labor-intensive process that had required opposing medical experts to present testimony to nonclinical judges, who then rendered decisions.

The new model has produced dramatic results. California is saving more than $1 billion in related workers' compensation medical costs every year. The state has seen a 42% decline in its advisory pure premium rates from which insurer rates are derived, since January 2015. Disputes about the medical treatment of injured workers are resolved in 10 days, down from an average of 231 days under the previous approach. And according to the state's annual report, the total amount paid for opioid prescriptions tied to workers' comp claims has decreased 80% since 2013. One of the factors in driving this decline includes independent medical reviews, which MAXIMUS performs.

I'm very pleased to announce that as a result of the solution developed in California, we have further advanced this adjacency with the new award by the New York State Workers' Compensation Board to serve as their utilization review contractor. MAXIMUS will perform independent medical reviews for New York's workers' compensation program, which is similar to our work in California. MAXIMUS is uniquely qualified to handle the highly variable volume of independent medical review requests and new drug formulary requirements under this program. We currently estimate a total contract value of $60 million for this 5-year performance-based contract.

As you may recall, our heritage in independent assessments, medical reviews and appeals started decades ago with our Medicare appeals work as a Qualified Independent Contractor, or QIC. The federal team recently picked up a new contract to perform QIC appeals for Medicare Part B, durable medical equipment, or DME. The 4-year performance-based contract has an estimated total contract value of $100 million. MAXIMUS will adjudicate the appeals of Part B DME claims, with an estimated 200,000 claims per year. Appeal adjudication includes technical benefit review, medical necessity review and pre-decision conferences with appellants. QIC Part B DME is the largest volume Medicare appeals contract. This adds to our existing Medicare appeals portfolio that includes Medicare Part A West, Part C and Part D. This win further demonstrates our ability to deliver an innovative solution and showcases our capability to handle large and complex volumes of appeals and assessments.

You may recall that MAXIMUS previously supported the Department of Veterans Affairs' Community Care Network, or CCN, program as a subcontractor. Under this program, veterans gain access to medical, dental and pharmacy services through licensed community healthcare providers when they are otherwise unable to receive care through local VA medical centers. This program succeeded the earlier Veterans Choice Program, under which MAXIMUS also provided services.

We have once again been tapped to support the CCN program as a subcontractor. Part of this work falls under the Mission Act, which seeks to strengthen the nationwide VA Health Care System by empowering veterans with more healthcare options. The demands of the program required the assistance of a supplier with demonstrated expertise in customer engagement centers and program administration operations. Under our contract, we will provide services that include Mission Act information support, authorization and medical documentation entry and veteran provider and VA inquiry support regarding a veteran's access to local providers. The current contract continues through January 1, 2020, and we are working towards a path supporting this program over the long term.

Within our U.S. Health and Human Services segment, MAXIMUS is in the process of launching a new contract in Wisconsin called FoodShare Employment and Training, or FSET, for the division of Medicaid services. The 5-year award has a total contract value of $70 million. The program provides able-bodied adults without dependents on the SNAP program, with opportunities to develop skills, training and experience so they can gain employment, avoid reliance on FoodShare benefits and meet federally mandated work requirements. Under the contract, MAXIMUS will provide tailored employment plans, case management services, business services, quality assurance, digital solutions and finance and human resources fulfillment.

As governments continue to see budget constraints with rising needs from beneficiaries, MAXIMUS remains a prime partner for our clients to support long-term societal trends through efficient, effective and cost-conscious BPO service offerings. We anticipate additional integrated approaches for which MAXIMUS is well-suited as governments seek to address emerging policy priorities like the Social Determinants of Health that we discussed last quarter.

Moving overseas to the United Kingdom. MAXIMUS was recently awarded contracts in Manchester and London for the Adult Education Budget. We will deliver a range of education and training services such as helping individuals gain qualifications, progress their education, access and sustain employment opportunities as well as achieve career progression. These are small but strategic wins, jointly place MAXIMUS as one of the largest skills providers for the AEB program in the United Kingdom. They also place us on the ground floor of devolved skills delivery in 2 of the most significant markets in the country and build upon our existing Work and Health Program infrastructure in London.

Moving on to new awards. For fiscal 2019, year-to-date signed awards were $1.8 billion of total contract value at June 30. During the third quarter of fiscal 2019, we were also notified of award on another $687 million worth of contracts that have not yet been signed.

Let's turn our attention to our pipeline of addressable sales opportunities. As a reminder, we modified our methodology at the beginning of the fiscal year to reflect the nature of the BPO business procurement cycle. The reported pipeline includes opportunities that we expect to see within the next 2 years and is measured on total contract value. Total contract value includes the base contract value specified within the contract and all priced options. Reporting on total contract value focuses our operations, business development and sales teams on long-term contracts and accordingly long-term value creation. Our total contract value pipeline at June 30 was $29.6 billion compared to $21.9 billion reported in the second quarter; 68% of this is new work.

Our Contact Center Operations, or CCO, contract that was acquired in November, was added to the pipeline during the third quarter. This is the largest contract in our portfolio and represents approximately $5 billion of the sequential pipeline increase. We currently expect the RFP in June of 2021, and this rebid is one of our priorities.

An integral part of returning the company to organic growth is converting our pipeline of addressable new sales opportunities into awards. Within our control are our efforts at marketing and shaping the opportunities, strategic partnering and teaming, and delivering a compelling and winning proposal.

As I noted last quarter, as we expand our pipeline to include new customer departments and agencies, we don't expect to maintain historical win rates. But we are pleased with the volume of opportunities we are seeing and hopeful that factors outside of our control, such as procurement process decisions and protests, will keep opportunities moving toward adjudication. As part of our approach, we also continued to invest and expand our business development resources as well as other areas that provide meaningful support to winning new work.

In closing, this quarter we continued to see evidence that governments require much needed support from organizations like MAXIMUS. As budgets challenge government and new policy priorities emerge, MAXIMUS continues to evolve to meet the demands of our clients by offering effective and efficient services increasingly underpinned by digital solutions delivered through new technology platforms. The teams are focused on executing our strategic market plan as seen by our new wins and, impressively, our expansion into adjacencies. We are building upon our operational strength, providing clinical services to new customers and enhancing our technology platform to enable new digital solutions. We are winning new work and further developing our pipeline.

MAXIMUS is an integral partner for our customers as they shape policy and subsequent program design to address long-term macro trends reflecting aging populations, labor skills and demand asymmetry, public health priorities and the integration of historically siloed employment and health programs. We remain focused on delivering solid operational execution, which, in turn, provides strong cash generation, best positioning us to respond to these emerging market opportunities.

And with that, we will open up the line for Q&A. Operator?

[Operator]

[Operator Instructions] Our first question today is coming from Dave Styblo from Jefferies.

[David Styblo, analyst]

Appreciate the color on some of the contract wins that you guys have had. So congratulations on those. My first question is about organic growth. I'm wondering if you could share with us what the consolidated organic growth was for fiscal 3Q. I think it was down about 8.4% in the first quarter and then that was only down 6.5% in the second quarter. Wasn't sure as I heard some of the pieces what that would be for the third quarter. And as part of that, when you're looking forward, what are you guys assuming for the fiscal year '20 organic growth now that you're blessing the [ Street's straight out ] over $3 billion of revenue?

[Bruce L. Caswell, executive]

Hey, Dave. It's Bruce. I'm going to ask Rick to take the first question there related to the organic growth in the quarter.

[Richard Nadeau, executive]

Yes. Dave, we're going to file a Form 10-Q here today, later today. And we do have a table that we do inside the management's discussion, in the MD&A, and we actually walk the revenue from the respective comparative period in the prior year to what it is this year. And what you'll see in that is that currency, the $9.1 million is actually 1.5% of erosion to that. The acquired revenue was $163.4 million. I think that was in my remarks. And so the difference is the net organic impact, which is about 3.6% for the quarter overall for the company. Was that your question, Dave?

[David Styblo, analyst]

That does for the third quarter. And then can you speak to what you guys are thinking about for next year?

[Richard Nadeau, executive]

Well, I think that in my prepared remarks, I did talk about the fact that we thought that as we started our look into next year, that what was in the First Call consensus is generally in line with what we believe at this particular time. Now it's also early days and we have a lot more analysis to do. We will do the formal guidance in November, and that is, what, about 3 more months away. So we'll continue to go through the annual process of planning.

Look, we have to also recognize that in this particular environment, currency fluctuation has been pretty heavy. And I think that will be one of the real wildcards that we will have. I mean that British pound has bounced around a lot recently. And we have generally suffered from erosion, not benefited. But that will be a key element to this also.

[David Styblo, analyst]

Okay. Yes. That's -- I guess what I was trying to get at was just the organic growth component of what you're seeing so far for next year, including the FX.

[Richard Nadeau, executive]

No, it's a great question, Dave. Let me help you with a little bit of math there. I think that if you look at the guidance that we gave for this year and you look at $2.88 billion to $2.90 billion, if you took the midpoint of that, that would be $2.890 billion.

I think we've also disclosed that we think the Census contract will give us about $150 million tailwind. And I think that we've also, and it will be in the 10-Q when we file it today, the revenue that we estimate that General Dynamics IT, GDIT, had for the 1.5 months prior to the acquisition was about $98 million, $100 million. So if you put all those together, that gives you a pro forma for fiscal year '19 of about $3.140 billion.

So when we look at the first call consensus at $3.18 billion, that's about a $40 million net organic pickup. Now that is obviously net of what we expect to see from currency and from erosion that we have naturally from our existing contracts. But yes, we do project that we will begin having modest organic growth in fiscal 2020.

[David Styblo, analyst]

Got it. That's great. And then just real quick on the new work in the pipeline that we can back into using the math. It looks like, by my math, that was up about 24% sequentially. Can you speak to what is coming into the pipeline, which business line that might be in? Is that a smattering of just a bunch of opportunities that the business development team has been working on? Or is there some larger contracts that seem to have kind of clipped into that 2-year horizon now?

[Richard Nadeau, executive]

Let me start, and then Bruce will pick up. But I think it's in our U.S. Federal segment primarily. But all segments are participating in that pickup in the pipeline. And yes, you're right, that new work pipeline is about $20 billion at this point. We don't comment on specific items for competitive reasons that are inside the pipeline, but it's across all segments and across all geographies, with a bias toward that U.S. Federal segment. Bruce?

[Bruce L. Caswell, executive]

Absolutely. The only other color I'd provide is that we are starting to announce the opportunities in the United Kingdom that are a little larger in nature that would contribute to FY '21, come into the pipeline and get picked up in the tracking so -- and '21, '22 fiscal year impacts for those opportunities.

[Operator]

Our next question is coming from Donald Hooker from KeyBanc.

[Donald Hooker, analyst]

Great. In the U.S. Health and Human Services segment, the operating margins continue to be lofty and impressive. And I know you're doing a lot of work there with RPA and you're going through a data center migration, which I think is still early stage, I'm not sure.

But can you -- how are you thinking on this theme of looking into next year? What is the right margin there? I mean are those efficiencies going to remain going into next year? Or how do we think about the U.S. Health and Human Services segment operating margin?

[Bruce L. Caswell, executive]

Sure. Don, I'm going to start just with a comment or two on the efforts that we're making, as you've noted, and the timing of those, and then ask Rick to kind of pick up from there.

I think we've said that for this year, we're expecting 18% to 19% in that segment as we close out FY '19. And you're right, we're really trying to step on the gas pedal as it relates to our RPA program. The last I checked, we had about 12 bots that were in production, and another 49 or so that were actually in the shop being worked on and getting ready to get deployed. And so we should see a bit of an uptick in terms of their contribution to the operational efficiency of the business next year.

And at the same time, we are in the early days, as you note, in terms of our data center migration project as we move to the cloud across the business. And we're also, as I said in my prepared remarks, in the early days of the completion of our micro services initiative and the deployment of that new micro services platform across the business.

So all of those, we see as helpful tailwinds in keeping that business able to deliver high operating income margin, recognizing that as we -- in any business cycle, in any fiscal year, right, we're going to have rebids or we're going to have opportunities to extend current contracts, where we'll have to give back to our clients, and that can provide a bit of a headwind in the process. So I think when you balance all that out, we're pretty comfortable, as you said, and very pleased with the performance of that segment. But I'll turn it to Rick for further comment.

[Richard Nadeau, executive]

Yes. Remember that we give formal guidance in November, and we'll be doing a lot of work between now and then. I think earlier in the year, we also explained that when we had this acquisition come in, that gave us some good operating income margin lift across all of the segments. What you're really getting is you're taking your SG&A, your fixed SG&A, and you're spreading it over a bigger base. So although the acquisition fell into the U.S. Federal segment, it gave a lift to all of them. We're also, as I said previously, getting another lift in FY '20 in that Census contract, another $150 million of incremental revenue.

Now as we look forward, I mean we're also spending wisely, as Bruce said, on RPA and we're trying to spend wisely on micro services and things like that. But we're also going to be spending on selling type of expenses and making sure that we're putting enough into the growth engine.

So with all that said, I mean I don't think you're going to -- I'm not going to talk about a big deterioration in those margins. I think they should stay pretty strong. But we'll be able to give you more tangible and concrete guidance on that in November.

[Donald Hooker, analyst]

Okay. And maybe just continuing on this theme of margins, I think we all understand why the Outside the U.S. segment margins are low. I think in the past, and correct me if I'm wrong, you've talked about margins there getting into the 5% to 10% range. That's sort of the goal over time, I believe. I guess my question would be, like what is the time frame there? Is that all -- I mean I assume that's not all next year. How should we think about walking our margins up in that segment over the next couple of years?

[Richard Nadeau, executive]

This is Rick. For the Outside the U.S. segment, we are striving to achieve 5% plus OI margins in FY '20. And then we want to continue to improve those margins in future years. I talked about in my prepared remarks the ramp-down of the accretive component of one of our primary contracts in Canada has negatively impacted the margin outlook for Outside the United States segment, as we head into FY '20. I've also indicated we are making investments in business development across the portfolio. We're working on a lot of large, newer procurements, as Bruce mentioned.

So I think that the nature of those sales opportunities are longer run in nature. So I think that those will be things that will keep us from springing back too fast in that Outside the U.S. segment. We should see margin improvements in the Occupational Health Business in the United Kingdom. We've made a lot of investments in clinically related technology platforms to enhance the customer experience and the clinician experience also, and to improve our competitive position. We've also worked hard with our U.K. Human Services Employment Services contracts that have been in the startup in the U.K. They are getting better, and so we should expect to see that.

I think that the Outside the U.S. segment will improve. I think as I said, we're going to be working hard to get them to 5% plus in FY '20, and then we want to move them up in FY '21 and future periods.

[Operator]

Our next question today is coming from Charlie Strauzer from CJS Securities.

[Charles Strauzer, analyst]

So just my 2 quick questions, first on the ramp of the Census contract. Do we feel like now that we're kind of into Q4, that's starting to kind of ramp more in line with expectations originally? And then any additional color there would be great.

And then my follow-up is more for Bruce, where you look at the pipeline and just its nice sequential build in the total pipeline. And kind of what's your confidence level on being able to convert that to new work?

[Bruce L. Caswell, executive]

Great. Charlie, I'll ask Rick to take the first one, and then I'm happy to take the second.

[Richard Nadeau, executive]

Charlie, it's about the CQA revenue, is that your question?

[Charles Strauzer, analyst]

Yes, Census contract.

[Richard Nadeau, executive]

All right. Yes. So the Census Questionnaire Assistance contract, as a reminder, what we're doing is we're offering telephone assistance to citizens, using multilingual customer contact centers and really providing assistance to the respondents with respect to specific questions and items that they have with respect to that 2020 Census.

I think our miss in the quarter was due to a number of factors, including the timing of the facility build-out on those contact centers and some staffing ramp. We also incurred less vendor pass-through expenses that yielded lower revenue in the period. But as you know, those are really low or no margin type of things.

I think as I said in my prepared remarks, we still expect to achieve revenue over the life of that CQA contract in line with the disclosures that we made last quarter. Bruce?

[Bruce L. Caswell, executive]

So and, Charlie, regarding your question on pipeline confidence, just to go back to a few of the statistics. As I said in my prepared remarks, about 68% of our pipeline of $29.6 billion is new work. About $5 billion of it is, though, that rebid for the CCO contract that is coming out, as expected, in June of 2021. We also noted in our press release that of that $29.6 billion contract, about $1.8 billion are proposals pending and $1.9 billion our proposals in preparation.

So then to frame it, obviously, we've got a significant component of that 2-year view contract sitting in the 0 to 6 months. And further, we don't really disclose the specific categories across that pipeline. But I think as a general comment, I would say I'm pleased with the, first of all, the volume of the pipeline that we're seeing and the benefits and effect of the investments that we've made in business development, particularly in our federal organization. Number two, I'm pleased with progression of the opportunities that we're starting to see across that pipeline. We always talk about if we're seeing a lot of what we call BRC, our Business Review Committee meetings, here at MAXIMUS is a good thing because that means people are bringing their deals through for review and discussion and approval. So we like the volume of that.

I also get the sense just from talking to folks in the industry, that it's a busy summer here in Washington all around the government contracting community. I think that as we've commented before, the government slowdown, or shutdown, that 38-day shutdown that we had, didn't really affect us from a revenue perspective, but it certainly affected a lot of agencies as it relates to RFP progression. And I've seen some statistics where there are a number of RFPs that got pushed out at least 6 months. Well, now we're getting into a point where with the budget year shifting as we come to the end of September, agencies are moving to get procurements completed. And so it's a fairly busy season. I think all those are fairly positive indicators.

I will say at the same time, for the very largest deals you always have to keep your eye on whether there are protests either kind of pre -- protests that precede the award of the deal or, obviously, protests afterward. And for the biggest deals in the pipeline, that's always a dynamic that we have to follow. So while the agency, for example, might have you complete your proposals and get them submitted, that can happen in the context where there are still outstanding court cases that have to be resolved to determine whether that procurement will advance.

So the boxcar-size deals always have that dynamic because they attract, obviously, that kind of attention and there's a lot at stake. So hopefully that provides a bit more color for you.

[Operator]

Our final question today is coming from Frank Sparacino from First Analysis.

[Frank Sparacino, analyst]

Maybe just following up on that Bruce commentary around the pipeline. I know you guys were approved as part of at least 1 or 2 large government vehicle contracts. Has there been any movement yet in those?

[Bruce L. Caswell, executive]

We referenced the Alliant 2 contract and we also referenced the GSA IT 70 SIN contract, which is perhaps not as it sounds, but actually for contact center procurement. I'll give you a little color on that. Alliant 2, as I have said I think in prior prepared remarks, it has both an offensive and a defensive component. There are agencies that have historically used other contract vehicles. Like particularly the [ TIPs ] vehicle at the IRS, that we understand are going to shift into Alliant 2 for procurements in the future. So it's important to be on the bus and able to respond to procurements through that vehicle. Secondly, a couple quarters ago, agencies were still kind of preparing their procurement strategies, getting those submitted.

I would say we're pretty pleased with the volume of deal flow through Alliant 2, and we're also fairly pleased with our win rate so far. I wouldn't call it a torrent. But at the same time, I would say it's kind of delivering as expected at this stage in its lifecycle.

The GSA IT 70 SIN, we were the initial awardee on that and we were the only one, which is not a bad position to be in, if there are agencies with urgent requirements that need to get something procured. They've continued to add some additional companies to that SIN. And I will say our teams are using it as a very effective marketing tool to go to customers. Now that we've got the assets that we acquired as part of the GD IT transaction, we are the largest provider of customer engagement center services in the U.S. Federal Government, and one could argue to government in the world. And with that vehicle available to us, as a prime contractor, it's a very attractive tool to use in our marketing.

So I'm pleased with how the teams are positioning deals and trying to shape and steer those deals into that vehicle as well. Does that help?

[Frank Sparacino, analyst]

It does. And then maybe just following up on the workers' comp programs you guys are involved with. Trying to get a sense, I mean if you looked at that on a large-scale basis, how big that opportunity is. I don't know how many states you're working with currently outside of California and then New York, which you just alluded to. But just trying to get a sense of the opportunity there.

[Bruce L. Caswell, executive]

Sure. That is, I will say not the first time we for the question, Frank. So first of all, couple things. We do work somewhat similar to this in several other states, but it's not of the volume or magnitude of the programs in New York or California, kind of point one. Point two, this is an area where we see there to be a real opportunity because, I mean, look at the statistics alone from California. The savings that have been generated as it relates to workers' comp-related medical costs, the decrease in the prescription or over prescription of opioids in the setting of worker's compensation setting, the decline in the advisory rates that are used to set insurance carrier rates. So it's very attractive.

There have been some white papers published by independent entities, Florida Tax Watch being one example, that really published a very positive commentary on this program.

We have stepped up our game by hiring a new vice president in this area that's leading our sales and business development efforts. We're taking a higher profile role at industry conferences and really ensuring that the message is getting out there.

This is an area that plays really to the strengths of MAXIMUS in a number of dimensions. One is the independence that's required in order to complete these reviews. And the other, and I don't want to get to wonky here, but -- is you really have to be a URAC accredited independent review organization. And that's a designation that doesn't come easily and it's something that speaks to your ability to provide independent and conflict-free review services.

So I'm really pleased with the way these programs have developed. And in New York in particular, the reason this opportunity came around was, back in 2010, they implemented new medical treatment guidelines that really changed the delivery of healthcare to injured workers. And those medical treatment guidelines had provisions that allow for preauthorization reviews and then subsequent reviews depending on the care that's been authorized. They also then, in 2017, were required to establish this new drug formulary that I mentioned in my prepared remarks. That has a component for prior authorization for non-formulary drugs in particular. And given these 2 dynamics, the state's facing a highly variable volume of requests and they need to ensure they have a partner that can really handle the volumes above their current capabilities. And so we, as an independent review organization, can perform these reviews so we can look at prior auths for drug formulary requests for prior approval under these medical treatment guidelines and other types of authorizations related to the program.

Importantly, our review really just leads to a recommendation to the Workers' Compensation Board on how to resolve the request. It's a recommended resolution that we provide. So I think it's just a custom fit for the services that we have as a company. And we're optimistic that we can take this to additional states. Hope that helps.

[Operator]

Thank you. We've reached the end of our question-and-answer session. Ladies and gentlemen, that does conclude today's teleconference. You may disconnect your lines at this time and have a wonderful day. We thank you for your participation today.