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MGM Resorts International
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Good afternoon, and welcome to the MGM Resorts International Third Quarter 2020 Earnings Conference Call. Joining the call from the company today are Bill Hornbuckle, Chief Executive Officer and President; Corey Sanders, Chief Financial Officer and Treasurer; Hubert Wang, President of Hospitality and CFO of MGM China Holdings Limited; and Jim Freeman, SVP of Capital Markets & Strategy.
Participants are in a listen-only mode. After the company's remarks, there will be a question-and-answer session. In fairness to all participants, please limit yourself to one question and one follow-up. Please also note this conference is being recorded.
Now, I would like to turn the conference over to Jim Freeman. Please go ahead.
This call is being broadcast live on the Internet at investors.mgmresorts.com, and we've also furnished our press release on Form 8-K to the SEC.
On this call, we will make forward-looking statements under the Safe Harbor provisions of the federal securities laws. Actual results may differ materially from those contemplated in these statements. Additional information concerning factors that could cause actual results to materially differ from these forward-looking statements is contained in today's press release in our filings with the SEC. Except as required by law, we undertake no obligation to update these statements as a result of new information or otherwise.
During the call, we will also discuss non-GAAP financial measures in talking about our performance. You can find the reconciliations to GAAP financial measures in our press release and investor presentation, which are available on our website. Finally, the presentation is being recorded.
I'll now turn it over to Bill Hornbuckle.
Thank you, Jim and thank you all for joining us today. I hope you and your families continue to be safe and well. Over the course of the last several months, we've learned how to respond to the challenges posed by the virus, and I continue to be impressed by the resilience and the commitment of our team. We have developed a set of health and safety protocols that have proven effective. Our strong operating capabilities have helped us effectively adapt to an uncertain environment, and even amidst this uncertainty, we are charting a plan for growth, respond, adopt and plan to grow, which become the philosophy that now governs everything that we do.
We head into the end of the fiscal year with a hopeful but cautious view of the future. We continue to believe the fundamentals of our business are strong, and we're well positioned for the future. We saw sequential improvements in all of our markets in the third quarter, and our regional properties have led the pace of recovery with several properties generating record operating performance. While we saw promising signs of confidence and recovery in the third quarter, we continue to stay focused on the broader environment. Our strategies are centered around several key priorities. First, the health and safety of our guests and employees remains our top priority.
We know that success of our health and safety protocols is essential to building confidence among leisure and business travelers. And we talked about our new Convene with Confidence health and safety plans for meetings and conventions, entertainment and sporting events, about which we are very optimistic. We remain laser focused on leveraging our operating model to effectively manage costs. Our efforts are evidenced by our declining cash burn rate, reduced corporate expense, and improving in our regional operating margins. We believe that many of these efforts are sustainable, and as we've stated in our last quarterly call, we identified 450 million of annualized costs when business returns to 2019 levels, and we continue to believe this is achievable.
Our liquidity position is strong, which we further bolstered earlier this month to an opportunistic debt offering. And lastly, sports betting and iGaming continue to gain momentum as states accelerate legalization and sports volumes ramp up. BetMGM has gained significant market share and has already become a top three player in each of our markets where data is publicly available. We remain focused on executing on the online opportunities while also increasing our long-term presence in Asia.
Let's go into the quarter's results. With the September 30, reopening of Park MGM and NoMad Las Vegas, all of our domestic and international properties are now open. Our third quarter Las Vegas Strip revenues were 481 million, which grew 331 million sequentially from the second quarter. Our Las Vegas Strip property EBITDA was 15 million, compared to 104 million loss in the second quarter.
On a hold adjusted basis, our Strip EBITDA grew 134 million sequentially from Q2 to 21 million in Q3. In addition, the company extended benefits to our furloughed employees through September 30 and also negotiated certain union health benefit contributions, collectively resulting in a 29 million onetime expense in the third quarter, of which 21 million was attributable to our Las Vegas Strip properties, not including CityCenter.
Our third quarter hotel occupancy was 44%. While we continue to leverage our casino database, as well as our transient and leisure segments to help offset the lack of group business, midweek occupancies remained challenged at 38%. Our results were bolstered however, by stronger demand on the weekends where hotel occupancies were 60%, mostly by design as we continue to maintain occupancy caps for appropriate social distancing and the quality of the overall guest experience.
While much has been beyond our control, we are focused on what is within our control. As we've reopened properties, we have aggressively monitor cost and manage variable labor to closely match demand. We've also continued to focus on creating a safe environment for all of our employees and guests. On September 29, Governor Sisolak expanded Nevada's mass gathering limitations from 50 people to 250 people, opening the door to restarting meetings and live entertainment.
Under the guidelines we were able to host meetings for up to 1000 people, so long as they are consistently separating the subgroups of no more than 250 people. Just last week, the Governor also announced that we're working with the operatives on a plan to increase this further to 50% capacity, hopefully by January 1. We have proactively developed a comprehensive health and safety plan for meetings and events, and entertainment and sporting events called Convene with Confidence. We believe these efforts will help rebuild confidence in safely bringing meetings, conventions and live entertainment back to Las Vegas.
Our Convene with Confidence program is built upon our seven-point safety plan is a comprehensive layered approach based on guidelines from health experts and addresses the entire guest experience from ticketing and planning to arrival and food and beverage services. We are particularly proud of the new COVID-19 testing protocol, which we will be offering as an optional amenity to our meetings and events clients. MGM has partnered with biometric security identity company CLEAR to leverage a new health pass technology, including a real time health questionnaire and COVID related test results and temperature checks.
This process was utilized the National Hockey League's successful return to play at the Stanley Cup playoffs in Toronto and Edmonton. As part of this protocol, MGM is partnering with CUE Health to deploy their rapid, portable, molecular point-of-care COVID-19 tests that deliver results in approximately 20 minutes, and allows event organizers to create perimeters for their events and exhibitions. We recently conducted the first pilot at the MGM Grand Detroit with the Detroit Pistons, and they said our testing regime played quote a critical role in their ability to safely execute their workout program. We've also received encouraging feedback from meeting planners and existing group customers about our Convene with Confidence program. And in fact, we currently have a group in house using the testing protocols, and we'll be able to share more of these details in the near future. Looking beyond the third quarter, we believe the market will continue to stabilize although seasonal challenges remain near term.
Weekend booking demands remained solid in October, but driving midweek demand continues to be a challenge without the convention business. We also expect to see as we do every year, seasonally a lower leisure travel in between the holiday periods in November and December. At the end of the winter months, we're developing slow pre-plans for the weekdays to minimize EBITDA losses.
We are encouraged by the Governor's announcement on mass gathering limits and with our Convene with Confidence plan as the initial steps to bringing back larger meetings conventions, hopefully starting early next year. We also recently announced the return of seven of our live shows and the reopening of entertainment venues in Las Vegas. We are very optimistic that meetings and events at scale will eventually fully return. That being said we continue to believe that the material recovery in Las Vegas is dependent on the return of larger scale conventions and entertainment platforms along obviously with significant air travel.
Moving on to the US regional performance, which continue to exceed our expectations and gain market share. Our regional revenues sequentially grew by 468 million from the second quarter to 557 million in the third quarter. Our regional property EBITDA was 146 million in the third quarter compared to an EBITDA loss of 112 million in the second quarter.
Properties that were open for the entirety of the third quarter had 15% revenue declined from the prior year period, but delivered an adjusted property EBITDA growth of 7% with margins improving 768 basis points. Our drive-to regional's that were open for all of the majority of the greater quarter exhibited particular strength with margin improvements ranging anywhere from 600 to 1500 basis points.
In fact, MGM Northfield Park, National Harbor and Gold Strike each achieved all-time record EBITDARS in the quarter, and MGM Springfield delivered a record third quarter EBITDAR. Our integrated regional destinations such as Beau continued to ramp throughout the quarter despite impacting by two storms. And the property also currently is close to the impact of Hurricane Zeta. And our thoughts go out to the team and members and our customers in the region. MGM Grand Detroit and Borgata are performing well and operating under tight restrictions.
And all in all, we saw an incredible result delivered by our best in class regional teams. We believe we are still benefiting from the lack of broader local entertainment alternatives available to consumers and our ability to capture an outside share of wallet. This combined with our focus on cost has driven margin improvements at our regional properties. We are encouraged to see the demand carry into October, and we will maintain our intense operational focus as capacity limitations eventually ease and the broader business economy reopens over time.
Turning to Macau, while the 14-day quarantine measures between Macau and Mainland China had been lifted and the issuance of tourism visas has resumed, logistical hurdles and testing requirements have continued to impact the Macau market. As a result, third quarter market wide GGR was down 93% year-over-year. MGM China's third quarter revenues and the adjusted property EBITDA were 47 million and negative 96 million respectively, which improved sequentially from the second quarter.
Market wide daily visitation has been very steadily improving into October's Golden Week. And since the second week of the month, we are seeing improved volumes across all segments sequentially week-on-week. Month-to-date we are encouraged that our properties have crossed property EBITDAR breakeven levels led by the recovery in the premium segments. We expect the rate of recovery will continue to be gradual, driven by premium mass market, which both our Macau properties are ideally positioned to capture.
We continue to believe in long-term success of Macau and we'll continue to invest in strengthening our market position there. Currently, construction of the additional suites in the south tower of MGM Cotai is underway and will be ready in mid 2021. We've also begun remodeling our MGM Macau villas and the gaming space on level 35. And at both properties, we're also adding food and beverage options focused on the gaming floors and longer term we also have the ability and the desire to build another hotel tower at MGM Cotai, along with meaningful entertainment assets to diversify our offerings.
In an unprecedented and uncertain operating environment liquidity remains of utmost importance, our liquidity position remains strong. As of September 30, MGM had over 7.8 billion of consolidated liquidity, which included 1.4 billion at MGM China, 1.9 billion at MGP and 4.5 billion at our domestic operations. Earlier this month, MGM Resorts opportunistically raised an additional 750 million of eight year senior notes at four and three quarter percent, further solidifying our already strong liquid position. Adjusting for this issuance, we had 5.2 billion of liquidity at our domestic operations excluding MGM China and MGP. And we still also have the right to cause MGP to redeem 700 million of OP units for cash.
Before we go to questions, I'd like to spend a few moments discussing our position in a rapidly evolving US online sports betting and iGaming market. Over the past few months, we continue to gain significant momentum towards solidifying BetMGM as a leader in the space and we're very pleased with the results. BetMGM is now live in eight states, soon to be nine as of Sunday with our launch in Tennessee, which we announced earlier this morning and we expect to be in 11 states by the end of this year. We currently have market access in 20 states and are actively working to secure more ideally positioning BetMGM to be front and center of the action from day one, which is critical as states continue to go live.
From a market positioning standpoint, we believe BetMGM is now a top three player in all of the markets that it is in. In September BetMGM estimated sports betting and iGaming market share was collectively around 18% in the states in which it operates. We have demonstrated strong operating performance in iGaming with 23% market share in New Jersey and a growing position in West Virginia. And importantly, we also grew share in online betting as well and currently estimate our online sports betting market share to be around 9%. This is exciting considering we have doubled our market share since January.
Finally, retail sports have regained momentum since our property reopenings in Michigan and Mississippi, which are especially driving great results. Our partnership with Yahoo Sports is also starting to pick up steam. Earlier this month we launched a streamline betting experience on Yahoo Sports, whereby it's 50 million average monthly users including its DFS users can directly link now to BetMGMs platforms from their yahoo app, register a sign on and make a bet. We have more features planned in the near future and in the near future we remain excited about this relationship.
We know that an omnichannel customer who plays in the retail casinos, iGaming and sports betting is a higher value customer than single channel customer. As such, we continue to believe that BetMGMs key competitive advantage is its exclusive access to MGMs physical destinations, its broad-based experiential offerings and M life loyalty program, which is to be leveraged as efficient and effective against customer acquisition tools as possible. Through a combination of strategic branding, direct marketing, on the ground brand ambassadors and hosts as well as the integration of M life with the BetMGM app we have been aggressively working to introduce new customers to BetMGM.
While we're still in the early innings, we're excited to see the early proof of concept in our ability to acquire higher quality customers at lower costs. On the flip side and equally exciting to us is our strong belief that BetMGM will naturally drive expansion in MGMs customer base as well, ultimately fueling growth in our brick and mortar business. In fact, we are already starting to see cross marketing opportunities in the near term, and believe this will only get better over time as BetMGM continues to expand its player base.
Given the better than expected progress, BetMGM is now on track to deliver net revenues between 150 and 160 million in 2020, which is an increase from our original $130 million expectation. We continue to believe that this is the largest growth opportunity US gaming, and we think we have what it takes to be a long-term winner. We're very excited about our progress. But we know we have more work to do and we remain focused on executing.
Again, before I turn it to Q&A. A few closing thoughts. Over the past week, we've been watching COVID relative trends change across the globe, reminding us all that we're not out of the woods yet. Well, I've yet to see any incremental impact or domestic business, we know we must remain diligent and disciplined as ever. I have a great confidence in our comprehensive health and safety protocols, which cover all aspects of the guest experience to which we have strictly consistently adhered. These protocols and our commitment to health and safety have allowed us to operate successfully in the last crucial months. We believe they will also successfully guide us through the future. While we recognize there's near term headwinds, we remain confident in the long-term. This optimism is driven by our proven ability to react, to adapt and ultimately to grow.
Despite our challenges, MGM Resorts is a strong company, thanks to an early an unwavering commitment to the MGM 2020 plan, and the new operating model, an extremely strong balance sheet, a high quality of our destinations and path to recover we are seeing led by our regional operations, and of course, our people who have simply been amazing through all of this and who continue to deliver safe, welcoming and entertainment experience for all of our guests. Looking forward to the future, we continue to make progress in all of our growth opportunities, developing BetMGM as a leader in the US sports betting and iGaming, expanding our footprint in Macau and ultimately developing a world class integrated resort in Osaka, with our power partners in Orix.
With that operator, I'll be happy to turn it over to questions.
Thank you. We will now begin the question-and-answer session. [Operator Instructions] And the first question today will be from Joe Greff with JP Morgan. Please go ahead.
Good afternoon, everybody. My questions relate to your Las Vegas Strip properties though, can you talk about strip EBITDAR by month and quarter, I'm presuming September exceeded August and August exceeded that of July? Really trying to get to sort of how to think about a monthly run rate of EBITDAR exiting the quarter? I know October is not over. But I'm presuming October EBITDAR exceed September. And I guess it almost has to because those furlough costs go away. But if you can provide some color, that'd be helpful. Thanks.
Hey, Joe, I'll take you to Corey in a minute, but look sequentially, yes, there's been improvement. We've seen that. We mentioned under my comments about a couple of one-time charges principally around union benefits that were given the 15 million EBITDA meaningful to the quarter, the context of performance. October is doing as expected and then some, but there's a long way to go for the balance of the quarter.
Yeah, and Joe, just to give you some color sequentially without giving actual numbers because we won't we usually won't provide monthly results. I would say the trends in all of our divisions seem to be about the same and getting a little better each month. In the occupied rooms in September, as you saw probably from the statistics from LVCVA have increased in the city.
Okay. All right, maybe Bill can you just provide maybe some additional details or some specificity on the known and maybe you kind of reference sort of the seasonal lows in November and December, but how you're managing the strip during different demand periods and how are you managing this with labor OpEx, whether you're partially closing some of your properties like what's going on at Encore, Platinum and others and maybe sort of discussing this contest. And maybe how much EBITDA delta there is at say some of the properties with the weakest demand, in terms of staying open versus being partially or entirely closed?
Well, let me start at 40,000 feet and kind of work my way down. The general notion of being open versus closed for the quarter, provide the company net benefit of about a $0.5 billion. So collectively, we are very happy that we're open for the company, for the communities, particularly Las Vegas and our employees, and for our stakeholders has been very beneficial. We always go through and we'll do it for sure now, recognizing we've got about 29,000 employees back, we will go through an exercise for doing it now, as we speak about what do we keep open? And what do we close? There are certain amenities or certain towers or certain brands, potentially, that will face closure for mid November timeframe give or take through the holiday season. We'll see how it goes. And as we look at the top of the funnel, and we think about what's happened within the last week, and we think about what's happening collectively, sequentially, we continue to improve. It bodes well with the understanding that over the next couple of weeks, and obviously recognizing we're in an unprecedented election season. So don't know exactly what that's going to bring for the next couple of weeks in terms of bookings. We're keeping a really close eye on it as we go forward.
Yeah, Joe, what I would add, I mean, even pre-COVID, during slow periods, we would adjust our staffing, close down towers, close down rooms, we've actually now become an expert at it as a result of COVID and having to manage mid weeks versus weekends. So we're pretty confident that we could be very nimble on adjusting based on volumes and forth and what's happening in the market. And as Bill mentioned, I think there's opportunities to reduce towers and reduce hotel rooms in these smaller periods.
Thank you, guys.
The next question will be from Thomas Allen with Morgan Stanley. Please go ahead.
Thanks. So you put up really strong margin gains in your regional properties and I'm guessing it's a mix of kind of operating efficiencies than not marketing as much. Can you just talk about - the color around the future operating cost controls is obviously very helpful? But can you just talk about marketing reinvestment spend a bit just like how much you think you can reset it lower long-term? Thank you.
Yeah, Thomas, this is Corey. Yeah, look, I think in general in the regionals in particular, there's not a lot of competition for the consumer dollar right now. But we have really learned in and streamlined our marketing component. And so I think, as we look going forward, the cost structure and adjusting our cost structure, there's some permanent components to that, including marketing dollars. I guess the bigger concern is the top line going to be sustainable. And as of now, and what we're seeing, it continues to be, but I think these properties are well positioned to have margin growth over the prior years.
Helpful, thank you and then you touched on the prepared remarks about hopefully Nevada will allow conventions to reach 50% capacity on January 1. Do you have a sense that demand will be there if that's allowed?
Tom Look, I mean, obviously, we've seen in the very large scale things because of pre planning, we've seen substantive cancellations. It's not going to surprise anybody into the first quarter. What's relevant and important is that we hold on to the back half of the year. And so the fact that we can demonstrate growth, the fact that we can demonstrate that we can execute and do this safely, will be very comforting. The back half of our year is holding extremely well. We've ups and downs, but we are where we should be, where we want to be what, where we have always been, which is relevant. So I think fundamentally, people aren't leaving the market. They want to come. Obviously, it's predicated on what the Governor ultimately allows us to do, what the conditions allow us to do, but we feel good about that. I think the second quarter will be the swing as people stay ahead or come or go, will depend on where we are in the health arena, if you will and the cure and they're thinking about it. But overall, the year is looking - I think the years looking as we thought it would a quarter ago, I don't think a whole lot has changed from what we anticipated to happen. So as we think about '21 and '22, it's holding together particularly obviously, as you focus on '22.
Helpful color. Thank you.
The next question will be from Carlo Santarelli with Deutsche Bank. Please go ahead.
Hey, guys, thank you for taking my question. Bill, you just addressed a lot of it and Corey as well. But as it pertains to kind of out of our group and convention business during the last few months, have you guys or what has the experience been with respect to groups looking to book maybe in '22, '23 and beyond. And when we start to think about kind of the days of vaccine and corporates and business travelers getting back on the road, how quickly re you guys able to kind of ramp up pricing on kind of the group and convention side with a layoff kind as long as we've been through right now.
So I would tell you September, which was the last time and we're going to read on October, in a couple days here was an exceptional booking month for the future. It's the best booking months, we've had in seven. And so I think the tell is that people are still booking into the future, they're excited to do so. Sequentially over the last couple of months were up a couple hundred percent in terms of confirmed contracts. And so I think that's all affirmative. I think the essence of it is in '20 - anytime '21 second half and beyond when people are confident that they can meet, they will come and fundamentally not much has changed. I think we have to get to this current environment. And then ultimately, in the interim, we have to prove what we do have, we can do safely, which to date we've managed to do so. And so beyond '22, we feel strong - '21 will be the year of let's see how this plays itself out.
What I would add Carlo, what we're seeing, especially in some of these bigger groups of booking multi-years, they're trying to take space; they're going out to '25 and '26. Rates are going to be –they're better than what's in the rooms right now. I won't say they've completely reset, but depending on demand, and the periods are booking, it's, I would say similar to what it used to be in the past and these multi-year contracts will have rent escalators.
Great, thank you guys. That's good to hear. And then just one follow up in terms of some of the cost strategies you guys have put in place. To the extent you could quantify, what was the exit rate of cost extracted from the business coming out of September relative to kind of where you went into the 3Q just in terms of expenses, you've removed from the system during this period. And that's maybe Las Vegas, regionals or on a combined basis, if you could speak to that.
So what I can tell you Carlo is we were about $20 million a day pre-COVID. When we closed down, we went to $3 million a day. We're about $10 million a day right now. And knowing what is still left to come back, including entertainment and convention, understanding our business better, really understanding what amenities we will need going forward, ones we won't need, reducing loss leaders, we have a pretty good idea. The number that we put in our presentation of the $85 million is pretty well defined and won't come back into the system.
And maybe another way to quantify this, occupancies are down collectively about 50%. And our payroll is down equally 48. And so if you think about it, you think about overhead and stuff we have to have foundationally going forward. I think we've done a really good job controlling those controllable costs to the point of we've built back half our business with less than half our particularly our most expensive cost our payroll cost.
And the marketing dollars are part of those numbers we've identified.
Great, thank you guys. That's great color, I appreciate it.
The next question is from John Decree with Union Gaming. Please go ahead.
Hi, everyone. Thank you for taking the questions. I had I guess a bigger picture question maybe thinking a little further ahead. So you've got quite a stockpile of cash and it's a really nice liquidity reserve to have right now. I think hopefully, sooner than later we'll be through the pandemic. I wanted to kind of get your thoughts on the other side of this, where you feel comfortable with net leverage and how you would think about deploying some of that cash if hopefully, you don't need to tap into it?
Thank you, John, for going forward. Appreciate it. So look, obviously we're in a great position. God forbid we have to use more of it than we have historically that we're going to stay and go in the right direction, which we're fairly confident across the system, we're going to be able to do that. But if we don't, obviously, we've got the liquidity in each of our markets, including the Macau to sustain and so we're excited by that. Getting ourselves back to norm, understanding by this time next year, what looks '22, '23, we'll begin to think about growth in real terms. We'll begin to think about ultimately, what we need to do here in Las Vegas to continue to own the marketplace to the extent that we do in some of our assets here. We'll continue to invest into sports betting. We are sincere about that opportunity. We demonstrated clearly that we are a key player in all of the markets that we're in. It's kind of interesting to me that we are third or better in all of those markets, but in fourth place in all of those markets, there is individually someone different.
So there's like no fourth place clear winner. So continuing to invest to that business is critical to us because we think over the long haul, there's an amazing convergence of customers and activity that's going to be beneficial. Obviously, we have our eyes in Japan. That's the key prize, we think it's meaningful. It will take, don't know exactly, but between 1.5 billion and 2 billion of real liquidity over two or three years of a build cycle in the middle of this '23, four or five time like that. We've got to get there. That opportunity's been delayed, but we believe in earnest, we're in a great position. We want to continue to pursue that. And look, we'll be opportunistic. We're not overly focused on M&A, particularly here in Las Vegas. We think we own enough of Las Vegas to be open about it. But there will be other opportunities that the market presents to us that we'll have to take a sincere look at. But for now, we just love the safety and security of the liquidity.
Thanks, Bill. That was helpful.
And obviously, at some point, shareholder return will come back into play. Obviously, we stopped paying a dividend and other things, and we'll play that out as time comes. But for now, we like the position we're in.
It'd be a good problem to have with 5 billion almost of cash on the balance sheet. I think you touched on my second question about M&A in Las Vegas. So I'll shift gears a little bit and if you could provide any kind of color about the occupancy mix that you're seeing? If there's any differences with the customer in midweek and hotel and really getting at kind of relative to historical levels, database utilization, OTA utilization? I mean, are you - I mean, if you could share any color on hitting different levels and if it's kind of trending differently over the last couple of months?
I think it's a little bit more of same, the operative word is more. It's leaning heavy in the casino. Obviously, our convention business has gone to nil. There's more transient - interesting drive traffic is up in September, 8%. So about last year, by the way, when I say it's up 8%, about last year. So drive market at Southern Cal remained strong. Obviously, transit casino marketing as a percentage of our mix is in the 30s and traditionally it's much lower than that. And so the RevPARs coming out of that segment are very good. And so they outperform. So that's to our benefit. And without other major events to drive things I think that market mix here through the first quarter is going to probably sustain. And then hopefully, we grow back into a more normalized basis with conventions and whatnot.
Thanks, Bill. Appreciate all the color.
And the next question is from Felicia Hendrix with Barclays. Please go ahead.
Hi, thanks for taking my question. You guys talked a little bit before about the seasonal adjustments you might be making in Vegas. But in addition to that, I'm just wondering if you could talk a bit about what you're doing to better preserve price integrity at the properties and perhaps improve some of the customer mix you're seeing. I think you've instituted certain regulations around parking and anything else you're doing to improve the customer experience at the properties and maybe it's as simple as just lowering the occupancy, but just wondering what else you're doing.
Yeah, Felicia, it's Corey. I'll take that. From the beginning as we reopened, we were very focused on not only the safety, but the customer experience. So we have as we've talked about in the past, constrained our occupancy on the weekends. Bill mentioned there's 60% occupancy level there. On the weekends, we're very disciplined on our pricing, yielding it probably some more to old times and having price integrity. On the weekdays I think it's very similar to any slow periods that the county has always experience. MGM does have minimums of the least amount we will charge for our rooms. And it's a matter of everyone's going after the same customer on midway, get at the 30% occupancy.
And then Felicia, we've put in Universal protocols around parking, admittance into various things in the building, recognizing some of the challenges we've had over the last couple of months, and I think we're in a much better spot. I don't want to knock on wood here. But the last several weeks, I think things have changed. The dynamic feels different, which is important to all of us. And so I think the community, we've done more than our fair share, but we think the community's risen to help make this a better, safer environment.
That's great to hear. Thanks. And Hubert, if we could move on to you, we got some details about Macau earlier in the prepared remarks. Just wondering if you have any sense if the visa procurement and approval process is getting any easier? And what's your view on the VIP market and liquidity? Thanks.
Certainly, so in terms of visa application process, it's still a manual process that people have to go to the Police Bureau to apply for it after they get the online appointment. But we have seen the application time shortened a little bit and it's not across the country, in some regions only. So in general, I think that there's no dramatic changes, still a manual process, but we see a little bit region by region enhancement - improvements in terms of timing. In terms of liquidity in the market, we really haven't seen a lot of changes or material impact to our business at this time. So we'll keep on monitoring.
Thank you.
The next question is from Shaun Kelley with Bank of America. Please go ahead.
Hi, good afternoon, everyone. Hubert, maybe one more question for you just in Macau. I think into the prepared remarks, it was mentioned that you had seen some improvement from the second week of October on. I was just curious - if we kind of compare things to the declines or the year-over-year declines we saw during Golden Week, did you exit the month of October better than that, or just kind of could you give us a sense of maybe how the month progressed and what kind of improvement you're seeing kind of right at this moment.
Certainly, I think the Golden Week was pretty relic, pretty strong coming out of the month end in September, the first week of nationwide IVS reactivation. So the second week of post-Golden Week, during that week, naturally the volume dropped down. But I'm happy to say that in the past couple of weeks, we have seen some re-growth across all segments. And that has generated enough GGR to allow us to be slightly above breakeven.
Great, thank you. And then as my follow up and maybe to switch gears to the kind of higher-level strategic question, there was obviously, a very large investment in several board members appointed by IAC during the third quarter. I was just wondering if you could talk about any contributions that they've made so far as it relates maybe the core operating strategy of the company and specifically if they had any role in the kind of new appointment on the COO side for BetMGM?
Sure. So Shawn, look, they've been nothing but participative and active. Mr. Diller and Joey Levin, both board members came out and spend three days with us undertaking and understanding as much as they could the totality of the business. Obviously, we're leaning heavy at this point with spend in the BetMGM. So there's a keen focus on that and they've been very active helping us understand that and with that they've been helpful with us. We're trying to understand how to raise the bar in our loyalty program and the digitization of it and what to do and to drive share of wallet. They have a lot of exposure and experience there. And so overall message is, very excited they've joined, very active and very excited by that it's been nothing but collaborative and supportive.
As far as Ryan Spoon now we had sourced him. ESPN and BetMGM have had ongoing conversations better part of nine months when a everyone was frenzy to find a media partner, we had met Ryan, liked him a lot. He thinks clearly about the business. He's extremely strategic. He's a product guy by nature. And so the actual offering and the app, we think he'll bring a lot to all of that. And it'll help us think about how not to do a media deal that's simply not an advertising buy, and how to get a true partnership with somebody that's going to be lasting and something different than some of the things that have happened to date. So we're really excited to he joined us. We did have Joey Levin of note, talk to him, because we wanted to get his perspective, it gives you kind of an indication of kind of the engagement these guys are actively doing with us. And we're excited by it. So I appreciate the question.
Thank you very much for the color.
And the next question will come from David Katz with Jeffries. Please go ahead.
Hi, good afternoon, everyone. And thanks for taking my question. I'm looking through a couple of the pages of the deck, as I'm listening to you talking about specifically about the digital business iGaming and sports betting. And I'm just trying to hone in on what the two or three critical reasons for success ultimately should prove to be whether that's the market access, obviously, is what it is. But if you could talk more about your technological advantage, you make reference to a single app and is that sort of a unified app that will be across all states, rather than different apps in different states as some have. And if you could color in just a little bit more on the relationships with the sports leagues and exactly how that works. That would be helpful. That's my one and one follow up, I apologize, yeah.
I'll do my best, yeah. Okay, so look in the collective, obviously we have a JV with GVC. And the great news about that has been, they own the technology outright and therefore BetMGM is their contribution owns its own technology. And so that's a decisive advantage in the context of focus, what we can do with it, how it presents itself. And yes, we aim to have one app. We have one now everywhere, but here in Nevada, because of regulatory environment. And we look and hope to change that. And there's motions afoot to do that. And ultimately, and most importantly, hope to have one wallet, because that's really where you load up, whether it's here or any other of our casinos, you load up into your account the extent you can transfer that money back home and continue to play. And therefore we can have 365 engagement is essential to the relationship in the longer run. So the technology platform is essential. Having one look and one universe for the customer, that's both brick and mortar, in terms of M life experiences, betting experience, and ultimately, digital experiences, both in IGaming and in sports betting is critical.
We do something fairly unique in our little play studio social gaming, we have a back and loyalty engine that ties customers to loyalty here and get some benefits to the extent that they spend time on that device. We want to do the exact same thing for this. And so it's been interesting in the last couple of months, last month of note 28% of the customers who signed up with BetMGM came from M life. And then the inverse happened 25% of the new customers for M life were BetMGM customers. And so you can instantly see and we're just getting going, where there's a convergence of it. We also identified in New Jersey 167,000 customers in the New Jersey Metro, meaning our market demo that haven't been touched yet by us that are now BetMGM customers. So we can go out and hold 167,000 new people, and we can go out ultimately offer up our Borgata offering. And so we think it's meaningful, we think it's going to be the differentiator over time, because we can tie digital into brick and mortar like nobody else. And so we think it's a big differentiator over time.
The second part of the question, the sports leagues have been helpful. Candidly, we got a little over our skis in terms of time, meaning we jumped in with both feet. We are trying to develop everything from play games where to get people acclimated and get them going in a league like Major League Baseball, to where we have had active engagement in different contests and things and sponsorships with PGA of note. You probably saw just with the CJ Cup what happened last week at Shadow Creek or two weeks ago now. And so we continue to nurture those. We think the exposure for the BetMGM platform is unique and you've probably haven't turned on a TV recently Monday Night Football, World Series, it's expensive. And so we're leveraging on those deals to be able to get exposure to that brand in that way.
I appreciate that if I can seriously sneak in just one follow up, which is, in this environment, we're seeing a fair amount of spinning and separating, et cetera. Are you comfortable that the digital business can operate with its own mind and its own cap structure, in its own resource set within the auspices of MGM, which is obviously a large and vast enterprise?
We've done everything we can not to screw it up, not to touch it. No, I'm sure. I know the nature of the question. I get it. And we've hired a guy named Adam Greenblatt, runs the enterprise. And he comes out of GVC and runs it well, people like Ryan, who have now joined the enterprise. We have a brilliant CMO and CFO. And so we like what they're doing. We have literally gotten out of their way, obviously, regulatory and government affairs is stuff that we can provide access to M life and properties and retail businesses, stuff that we know and we provide, but we are trying not to manage that business. We want to let them manage it and to grow it. And so yeah, we're going to provide capital because it's capital intense, but we are trying to get out of its way.
I appreciate that. Congrats on the quarter, and thanks very much.
Thank you.
Our next question is from Stephen Grambling with Goldman Sachs. Please go ahead.
Hey, good afternoon. Good evening. Bill given you operate a sizeable retail sports book, how does that inform you of the potential marginal structure for BetMGM longer term? And with multiple peers willing to invest seemingly at a loss, what are the guardrails that you're thinking about deciding to defend or even grow your market position?
Steve, the first question again, I didn't quite - I didn't hear clearly.
How are you thinking about BetMGM margins and how does the retail margins on sports bet - the sports book inform that?
Okay. It's kind of interesting, I just looked at September numbers here from Nevada, 55% of the business is online, already. And so it is changing the nature of even how we do retail sports betting. They're no longer the race and sports books you probably traditionally have known. They're more - every place we can go, we've done this in our regional properties, we're starting to do it in Vegas. They're more lounge. And so it will help overhead. If people are digital, it'll keep people on the lines, it'll get them betting more. And ultimately, once in player comes in play, we think it'll really engage that explosion experience. But they are unique. They're great places to come enjoy your game. They're at scale. There's other benefits, obviously, people can enjoy in and around them. And so we're uniquely positioned in that regard and so we're pretty excited by it.
To the extent we talked about overall investment. I think the one differentiator between us particularly in DraftKings is we're not doing a national ad campaign. You will see a lot - you've seen the thing we do with Jamie King, Fox King. Jamie King is someone, yeah, a personal friend of mine. But the thing we've done there is resonating, but it's only in market, so it's in those nine or actually pushed into a couple of new markets and we're about to launch the 11 markets. And so while none of this is inexpensive, and obviously it's not cash flow positive for now. There are criteria's and there is a collar around what we're prepared to invest to gain new access and new customers. And we think in the long run it'll pay off.
That's helpful color. And as a follow up, you mentioned that BetMGM and M life have seen some convergence, how do you think about the impact of iGaming on your brick and mortar business longer term?
Well, at top line, I don't worry about it if that's the essence of the question. It's been the age-old question, will tribal casinos, casinos, regional, et cetera, et cetera. And I think the industry is manifested away always to benefit from it. So we're not concerned with that. I think we've - unfair to say, but what limited exposure we had to growing iGaming share in New Jersey pre-COVID, we didn't see that it was taking from it. And now in fairness, it's only been two or three months and then we went into COVID. So I can't tell you. Obviously, we will watch, but we are all in on iGaming and we don't view it from the lens as others may have been it hurts my brick and mortar business. We think if done productively and promoted correctly, it can help your brick and mortar business.
Yeah, that was more the impetus of the question was how are there ways to actually make it help the underlying brick and mortar business and does that mean that you would be more likely to support legislation in new markets going forward?
Absolutely supportive, we are not going to let our brick and mortar business get in the way of this business. We want to be smart about it. We've spent a great deal of time and energy and money and give good example Massachusetts. And so we have an affording there. We think by the jobs we've provided the capital resource, we put it into a state like Massachusetts, we want a preemptive leg up, they have a huge stick over us from a licensing. They have something to hold over us if we screw it up. And so that aside, we're very active and we're very encouraged by what hopefully all this brings.
And Stephen, this is Corey. I do think it is a customer acquisition tool as we've seen in New Jersey. There are unique players online that did not visit a facility. And it's also an extension to their overall gaming experience, whether they want to do it analogue or digital.
That's all great color. Thanks so much. Best of luck.
Thanks.
The next question is from Robin Farley with UBS. Please go ahead.
Great. Thank you. Last quarter, you had given us some insight into the fact that all of your properties in Vegas were cash flow positive, except I think at that point, Mandalay. Now that you've got all your properties open, can you kind of give us a sense of how things stand with - are they all positive cash flow at this point including or not including Mandalay?
Yeah, Robin, in, in general, they are flowing positive other than Park, which just opened at the end of the month. But I think in general, when you look at the third quarter in particular, the operating properties, the properties that were open, if you take the EBITDAR number, add back, the onetime charges and the hold, and in back out, even what was burning, the number probably would have been around 70 million, somewhere around there for the whole quarter on operating properties only. Obviously, as we open more properties, it's going to potentially take some EBITDAR from the existing properties. But in general, we like what we saw in the third quarter, we were able to get - when you back out those one time benefits, we were even able to get Mandalay Bay positive.
Okay and actually that's what I was going to clarify, because it sounded like before that you thought you might not be positive there until convention business came back, but you're saying you actually already are positive?
Yeah, they've been very attractive property in the summer because of the pool. And so we saw some pretty positive, at least occupancy in RevPAR numbers there.
And then a separate topic, just on the timing of the 700 million in MGP units that can be put for redemption, is there - can you give us any sense of your timing of when you might do that or kind of what would be the trigger for that.
Look we have until February of '22 to execute on it. And so obviously, we're going to let. Not going to let that go by the wayside. You just saw what we did in the bond market, we thought it was opportunistic. So it's not about liquidity. It'll be about timing and what else to be done with the money. And what else is going on with MGP at the time and what is trying to structure into. But there is no definitive time collectively right now other than recognizing. Again we have until February of '22 and between now and then we'll clearly do something.
We feel we're in a really good position there. And when we do it, we need to make sure it benefits both parties.
Great, thank you. I wonder if I could ask one more that I guess I'm surprised doesn't come up in the Q&A. I know in your comments, you kind of indicated that you weren't that interested in owning more Vegas assets. But if there are some significant assets in Vegas that are going to change hands, that are going to come up for sale. How do you think about the impact on MGM, if somebody else ends up owning those assets and like the type of buyer that that might be and what would be sort of good for MGM or less good for them?
Look, I'm not going to obviously comment directly on M&A. I assume you're referring to the Sands. Look, they're good operatives. They're very good operatives. And they collectively work well within the city, particularly of late to help convention business and infrastructure traffic, et cetera. Whether that trades or not, I guess the good news is if they get anywhere near the 6 billion they're talking about it speaks good for Las Vegas fundamentally in the long run. So I think we're excited by that. They're good competitors when it comes to the convention business. So if somebody else comes in who is not as strong it bodes to our benefit. And I'll hold by my earlier comment. We have enough of Las Vegas right now. So we're going to kind of wait and see and watch.
Okay, great. Thank you very much.
Ladies and gentlemen, we have time for one more question. And that question will be from Barry Jonas with Truist Securities. Please go ahead.
Hi, thanks for taking my question. Just on Macau any updates on the concession renewal process? And how do you think the current environment could play into that?
I presume, Barry, you're talking about the COVID environment, correct?
Correct.
Yeah. There's great deal of pressure of late from LegCo legislative body to have the Chief Executive come out and begin the process, because it is going to be a public process. He speaks in November, I think Hubert you might know the date I do not. To date, they seem to be saying they're on track, which as you know, is by June of '22. They've got to give six months' notice, so '21 will be very active unless they delay it a year. Given what's happened with COVID I guess they could, but as of today, they seem to be on track. I don't know Hubert if you have any more color there.
Bill, you cover pretty well. I think that so far, we haven't got further information from the government other than what you have already talked about.
Great and then just real quick, I noticed Caesars added back some parking fees in Vegas, curious how you're thinking about parking and I guess resort fees here?
Well, resort fees are part of the overall experience and critical to our revenue stream. So we think we like them, full stop. Parking is tenuous. We're not in any big hurry to jump back into it with both feet. We think it's determined right now given pricing. And so we're going to continue to moderate it. There is going back to the other comment about safety and security and garages that's part and part of a discussion and do you charge to help protect that? And there's things we're thinking about ways to potentially do something that's meaningful without hurting our business, our retail business, whether it's rooms, shows, to the extent they exist in food and beverage. So we're, we're watching what they have done very closely and frankly haven't formed no final decisions.
Great, thank you so much.
I think that was it operator, if I'm not mistaken.
Yes, I'd like to turn it back to Mr. Hornbuckle. Thank you.
Thank you. And thank you all. Have a great day. Please be safe. And we look forward to talking to you all next quarter. I know Jim, Corey and myself are available in the intermediate if you need us. Thank you.
And thank you, sir. The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.