Kforce Inc

NYSE:KFRC

Earnings Call Transcript 2023-Q1

[Operator]

Good afternoon, ladies and gentlemen. Welcome to the Kforce First Quarter 2023 Earnings Conference Call. [Operator Instructions] Please be advised that this call is being recorded.

And at this time, I would like to turn things over to Mr. Joe Liberatore, President and CEO. Please go ahead.

[Joseph Liberatore, President and Chief Executive Officer]

Good afternoon. This call contains certain statements that are forward-looking. These statements are based upon current assumptions and expectations and are subject to risks and uncertainties. Actual results may vary materially from the factors listed in Kforce's public filings and other reports and filings with the Securities and Exchange Commission. We cannot undertake any duty to update any forward-looking statements. You can find additional information about our results in our earnings release and our SEC filings. In addition, we have published our prepared remarks within the Investor Relations portion of our website.

On this call, we will discuss certain non-GAAP items. The non-GAAP financial measures provided should not be considered as a substitute for or superior to the measures of financial performance prepared in accordance with GAAP. They are included as additional clarifying items to aid investors in further understanding the impact these items and events have on the financial results. Our earnings press release provides the reconciliation of differences between GAAP and non-GAAP financial measures.

Let me start by offering a few comments about the current operating environment, which is informed by our internal metrics, discussions with clients, and other industry data points. There is a heightened degree of uncertainty in the macro-economic environment as we sit here today versus one quarter ago with two 25 basis point Fed interest rate hikes; the collapse of several financial institutions; a recent rise in unemployment claims and other factors that all point to a higher likelihood that the U.S. economy could fall into a recession. Our clients, broadly speaking, continue to exercise restraint against the backdrop of this uncertainty as it relates to certain technology spend that can be moderated without significant impacts. We have not seen; however, instances of mission critical projects being postponed.

As to our financial performance in the first quarter, revenues were at the low end of our guidance and our Technology staffing and solutions business continued to grow on a year-over-year basis even off of tremendous prior year comps. Earnings per share was at the midpoint of our expectations despite revenues falling at the bottom end of our guidance, which reflects our highly variable and performance-based cost model. The pace of decline as we finished the first quarter moderated significantly in our Technology business as compared to the month following our last earnings call. As to our second quarter expectations, we anticipate the average number of billable consultants on assignment to be relatively stable with current levels.

As we look further into the future, we remain steadfast in our beliefs in two areas. First, we believe that the long-term secular drivers of demand in technology are very much intact and will persist in the future irrespective of how the short-term environment plays out. The strength of the secular drivers of demand in technology accelerated coming out of both the Great Recession and the Pandemic and it remains clear to us that the broad and strategic uses of technology, including the recent headlines that GenAI technologies have garnered, will continue. Said simply, technology investments are simply not optional in today’s competitive and disruptive business climate where the talent necessary to make those advancements remains in short supply. Our core competency is rooted in the ability to identify and provide these critical resources real-time at scale in virtually every industry. While our business is not immune from the impacts of economic turbulence, technology spend is increasingly resilient and less correlated than other areas where companies utilize flexible talent, as was reflected in the two most recent economic downturns. There is simply no other market we would want to be focused in other than the domestic technology talent solutions space.

Second, we expect the sharpening in our focus that has occurred over the last decade to continue to contribute to our market outperformance. We have built a solid foundation at Kforce and are partnering with stable world-class companies to solve complex problems and help them competitively transform their businesses. Our balance sheet is clean, and we expect our strong cash flows to continue providing us great flexibility to return significant capital to our shareholders. We have a solid, highly tenured team in place with the expectation of continuing to capture additional market share. Our Executive Leadership team has been through multiple economic cycles and has the experience to skillfully navigate through whatever may lie ahead.

We have continued to make strategic investments to both enhance internal productivity and meet the needs of our customers in various engagement models. Our team has also continued to meaningfully advance our multi-year effort to transform our back-office operations. In addition, we published our 2022 Sustainability Report in mid-February 2023, which not only memorialized our recent accomplishments but also outlined our opportunities for continued growth and evolution with our 2023 goals that push for even greater progress in each area of ESG. We remain committed to our Office-Occasional work environment, which continues to positively impact the lives of our associates by providing our people with maximum flexibility and choice in designing their workdays that is grounded in our trust in them and supported by technology.

This has resulted in improved retention of our associates and positions Kforce as a destination for top talent. Kforce is proud to be certified as a Great Place to Work, which distinguishes Kforce as one of the best companies to work for in the country. As we look ahead, we expect to continue making the necessary investments in our business to further advance our enterprise priorities to sustain our long-term growth ambitions and attain double digit operating margins while prudently managing our operating costs.

Kye Mitchell, our Chief Operations Officer, will now give greater insights into our performance and recent operating trends. Dave Kelly, Kforce’s Chief Financial Officer will then provide additional detail on our financial results as well as our future financial expectations. Kye?

[Kye Mitchell, Chief Operations Officer]

Thank you, Joe. Revenues in our technology staffing and solutions business grew 1.4% on a year-over-year basis. Overall revenues declined 2.6% year-over-year. On our prior earnings call, we indicated the sales cycle had been longer than usual because of the uncertainty in the macroeconomic environment and select clients had begun pruning resources. We typically see a gradual increase in consultants on assignment throughout Q1, but that was not the case this year. Clients are telling us that they are committed to starting new projects that are mission critical to them and we have seen many recent wins across multiple industries.

Overall average bill rates in our technology business remain near record levels at approximately $89 per hour and were up 4.7% year-over-year. The slight decline sequentially is primarily due to a change in business mix, and we expect average bill rates in the near term to be relatively stable given the continued scarcity of highly skilled technology talent. Our longer-term view continues to be that average bill rates should help our business, especially as the mix of higher value service offerings increases. Most of our consultants are in higher skill set areas which are not as sensitive to the changes in the economy. We do very little business in lower bill rate areas which are most affected by the economy. This mix is expected to provide significant revenue and margin stability.

Our clients remain focused on critical technology initiatives in the areas of cloud, digital, UI/UX, data analytics, project, and program management. Clients are telling us that they want to keep investing in technology to stay competitive, even if the economy is uncertain. While clients are currently being more careful about which projects, they choose to invest in, our historical experience is that companies quickly shift their priorities and invest more in technology once the macroeconomic landscape becomes clearer.

Our clients want us to continue to expand our service offerings from traditional staffing to managed teams and project solutions. Our integrated strategy leverages the relationships we have with world-class companies and all our existing sales, recruiters, and consultants to bring higher value teams and project solutions to solve our clients’ challenges. We have a broad portfolio which includes large, market-leading customers, leading to our sustained above market growth rates. We believe this customer base will be a positive catalyst for continued long-term, sustainable, above-market growth.

Our largest industry vertical, Financial Services, comprises less than 17% of technology revenues and is concentrated in what we believe are large, stable financial institutions. Layoffs within technology companies have continued to dominate the headlines in 2023. To offer you some perspective, only 5 of our top 25 clients are in the technology services or technology manufacturing space. Total revenues for those five companies were down approximately 4% year-over-year as compared to our overall growth of approximately 2% in the first quarter. Even though we might be susceptible to short-term disruption with certain clients or industries, we expect our diverse client base of world-class companies will benefit our shareholders in the long term.

We expect second-quarter revenues in our Technology business to decline sequentially in the low-single digits and decline in the mid-single digits year-over-year off very strong comps in the second quarter of 2022. Our FA business declined approximately 28% year-over-year, which reflects the year-over-year impact of business we no longer support due to our repositioning efforts as well as a more challenging macroenvironment. Sequentially, our FA business experienced a 17% decline largely due to the expected wind-down of a short-term project supporting Hurricane Ian recovery efforts. We expect revenues to be down in the mid-20% range on a year-over-year basis in the second quarter, which reflects a sequential decline of near double-digit levels as the short-term project concludes. We continue to support our FA business and improve its alignment with our Technology business. Evidence of this progress is that our average FA bill rate, excluding the Hurricane Ian project, in the first quarter of 2023 is $52 compared to $38 in the first quarter of 2020.

As usual, we are managing associates’ productivity and are focused on retaining our most productive associates so that we are positioned to take advantage of the market when it reaccelerates. We also continue to make targeted investments to improve our managed teams and project solutions capabilities. We're happy to announce that we recently received the highest rating for corporate culture from Glassdoor, as well as the highest ranking in our industry. We're thankful for the trust our clients, consultants, and candidates have in us, and we could not have achieved our first quarter results without our incredible team. Our people are the reason for our success, and we are grateful for their hard work and dedication.

I will now turn the call over to Dave Kelly, Kforce’s Chief Financial Officer.

[Dave Kelly]

Thank you, Kye. First quarter revenues of $406.0 million declined 2.6% year-over-year and earnings per share were $0.82. Overall gross margins decreased 40 basis points sequentially and 160 basis points year-over-year to 28.1% in the first quarter due to a combination of a lower mix of direct hire revenue and a decline in Flex margins. Flex margins of 25.9% in our Technology business declined 20 basis points sequentially and 90 basis points year-over-year due to higher healthcare costs and modest declines in bill-pay spreads due to heightened price sensitivities and changes in business mix. The year-over-year decline in Technology Flex margins is fairly typical of what we have seen in prior slowdowns; and we typically see margins recover as the macroeconomic environment stabilizes.

Our ability to maintain reasonably consistent margins, even during times of economic slowdown is reflective of the supply/demand imbalance for highly skilled technology talent. As additional reference, margins in our Technology business in 2022 were consistent with 2021 and 2020 levels. Technology talent has been scarce for more than a decade and we expect to see continued wage increases over the longer term and relative margin stability. Flex margins in our FA business increased 10 basis points sequentially and have improved nearly 200 basis points over the last three years as our mix of business has improved. As we look forward to Q2, we expect spreads in our Technology business to be relatively stable with first quarter levels, though overall Technology Flex margins will be higher in Q2 due to seasonal payroll tax resets that occurred in Q1.

We expect clients to be more price sensitive in the current macroenvironment. However, as clients increasingly engage us for projects critical to their ongoing success, including managed teams and project solutions engagements that are typically higher margin opportunities, this also supports overall margin stability. Overall SG&A expenses, as a percentage of revenue decreased by 80 basis points year-over-year. Given our exceptional growth in 2021 and 2022, our compensation plan structure rewarded our top performing associates with very significant bonuses and commissions. With growth coming off those historically very high levels, we are generating leverage in our SG&A costs through lower overall compensation costs. We have also been successful at driving greater cost efficiencies from our real estate portfolio given our Office-Occasional model, which has allowed us to reduce overall square footage by approximately 40%.

As we continue to transition our remaining office leases over the next three years, we expect to generate additional savings from further reductions in overall square footage. It is also important to note that we are closely monitoring the landscape and maintaining significant diligence in every area of discretionary spend. This allows us to generate additional SG&A leverage while also maintaining investments in critical strategic initiatives. We expect SG&A expenses as a percentage of revenue to decrease slightly sequentially in Q2.

Our first quarter operating margin was 5.8%, which was at the top end of our expectations. Our effective tax rate in the first quarter was 27.5%. Operating cash flows were $19 million and our return on invested capital was approximately 45% in the first quarter. We have a balance sheet with very little debt and expect to continue generating close to $120 million of operating cash flows in 2023, regardless of the operating environment. We have had a long history of returning capital to our shareholders since we initiated our dividend in 2014, we have increased it 360%. In addition, since 2007, we have reduced our weighted average shares outstanding from 42.3 million to 19.7 million, or more than 50%. All-in, we have returned approximately $850 million in capital to our shareholders since 2007, which has represented approximately 75% of the cash we generated, while significantly growing our business and improving profitability levels.

During the last two years, we have returned over 100% of cash flows through repurchases and dividends. Our plans going forward are no different as we remain committed to returning capital to our shareholders regardless of the economic climate.

With respect to guidance, the second quarter has 64 billing days, which is the same as the first quarter of 2023 and the same as the second quarter of 2022. We expect Q2 revenues to be in the range of $392 million to $400 million and earnings per share to be between $0.94 and $1.02. Second quarter earnings per share will be positively impacted by approximately $0.12 due to seasonal impacts of annual payroll tax resets. Our guidance does not consider the potential impact of unusual or nonrecurring items that may occur. While the current operating climate is certainly challenging, we remain excited about our strategic position and prospects for continuing to deliver above-market growth while continuing to make the necessary investments in our integrated strategy and back-office transformation efforts that will help drive long term growth and the attainment of double-digit operating margins in the future.

On behalf of our entire management team, I’d like to extend a sincere thank you to our teams for their efforts.

Operator, we would now like to turn the call over for questions.

[Operator]

[Operator Instructions]

Our first question this afternoon from Mark Marcon at Baird.

[Mark Marcon, Baird]

Good afternoon. And thanks for taking my questions. I'm wondering with regards to on Tech Flex. Can you talk a little bit more about like what you were seeing in terms of monthly trends. And in some of the discussions that you've had with clients just in terms of the types of projects that they're pulling back on or showing more hesitancy on relative to the ones that they're continuing with?

[Dave Kelly]

Sure, Mark. This is Dave Kelly; I'll start when I can follow up on some of the clients. So just to kind of reiterate, we started obviously the year as we typically would with a lower headcount we saw, as we've mentioned, especially in our larger clients, some pruning. So we saw some declines in headcount. As we moved into February and March, certainly those declines in the significance of them dissipated. And as we kind of ended the first quarter. And as we look forward to the second quarter, we're at a point where we're relatively speaking stable in terms of headcount, trends and technology. So our expectation as we move into the second quarter is for that to continue, at some at that level of parity.

[Kye Mitchell, Chief Operations Officer]

yes. And Mark, also add a little bit in terms of client demand, there's still a big need for modernization, I think Microsoft has said their cloud business, for example, I believe, 15%, we're seeing clients continue to invest in cloud continue to migrate their, continue in digital transformation to try and make employees more productive. We saw recently in the RPA space, where they're trying to get the robotic process automation, so they can do more with less people. So we're seeing a lot of different trends in those areas, investments continuing to be made, it's still longer than what we've seen the previous two years, but that's more in line with what we find 2019- 2020 in terms of just overall sales process.

[Mark Marcon, Baird]

Right. And then with regards to the consultants that you have out on assignment, can you just describe, like, what percentage of them would be say below $60 an hour or might have lower levels of technical expertise, like help desk things along those lines, as opposed to some of the higher end skills?

[Dave Kelly]

Yes, so I'll start by repeating I think one of the Kyle’s comments, I think our average bill rate is almost $90 an hour, right. So generally speaking, and I think that one of the things I think is really important to note about our revenue rolling and technology is it's pretty highly concentrated around at high bill rate. So we do very little amount of lower end skill set business. Part of the reason why I think we've had such success in the long term, these are mission critical roles that companies can't afford to let go application development in roles like that. That's why we have stability. And that's part of the reason why we've had the length of assignment continue to increase on average with the portfolio. So pretty highly concentrated around that $90 an hour bill rate, Mark.

[Kye Mitchell, Chief Operations Officer]

Yes. So I think that’s why too, we feel long term, no strategic decisions, we need to move upstream to those higher bill rates, and to look at the areas where people are going to continue and invest in some areas I just mentioned, those are areas where people have to continue to invest. And so I think we've seen a little bit churn into a little bit in that lower level space, but such a small percentage of our business that we're I think, right call several years ago to start moving that footprint up towards those areas.

[Joseph Liberatore, President and Chief Executive Officer]

Yes, Mark, this is, Joe. This was all about strategic design. When you look at how the technology landscape is evolving, those lower end roles were more right for really disintermediation. So we've been after this for the better part of over 10 years in terms of migration out of that type of work, as well as that type of work was also prime for offshoring, and those types of things. So we've been on this migration upwards to the higher skill areas supply demand so that's why it's such a small percentage of our overall revenue at this point in time.

[Mark Marcon, Baird]

That's great to hear and I know, it's obviously really early, but we're getting investor questions about it. And so I'm wondering if you could share your perspective with regards to the types of discussions that you're hearing, even if they're really preliminary, from clients with regards to their initiatives as it relates to generative AI, obviously, IBM made some news recently in terms of what they were thinking, but wondering how broad , those types of discussions are, what you're hearing and what the opportunities are for you to enhance the skill sets of your current consultants.

[Joseph Liberatore, President and Chief Executive Officer]

Yes, it's a great question. And as we all know, obviously, we're early on here. I mean, I would start by, view this as really exciting times on not just the Gen AI front, but just on technology as a whole. Having been involved with the technology space for the past 35 years here at Kforce. We've seen everything right. I mean, we've seen things move from the main frame to PCs, and then they moved from PCs to laptops and now mobile devices. And over that same period of time, we have the introduction of the internet. You remember the days of landline dial up connections, now we're talking to 6G. And then data, people couldn't leverage data. Now we're in this era of big data. And I still think we're very early on and how people were managing that. And we've seen everything moved from being housed in datacenters to now everything is migrated to the cloud. And then over that same time period, you could pretty much purchase any product now, from an e-commerce standpoint, first, we did that by website. And now we're doing it by app. So I mean, I could go on and on and on, I guess my point in going there is there continues to be so much technological transformation occurring in the overall broader space. So our view of ChatGPT, as well as AI tools is this is just yet another era -- since the further you drive efficiencies and productivity, and I mean, that's part of what gets us excited when we get out of bed every morning with virtually 100% of our business focused on providing technology talent, and the solutions to world class entities across all industries, different industries are going to see different opportunities.

So when we talk about the strength of secular drivers in technology, I mean, that list that I went through, and Gen AI is just another technology within that bundle, really is what gives us the confidence in the long term sustained demand environment of technology. So ChatGPT and other generative AI tools. I mean, they're in such early stages, and we suspect that there's going to be many powerful and impactful applications. But with that said, early on, I think and most of these from clients, everybody is taking a little bit of caution, because of the reliability of output from these tools got to be sensitive to privacy concerns and other potential uses of the technology. So net-net for us, we view this as a tremendous positive opportunity for our business on many fronts, as well as our internal things. We were already flushed it out all of our use cases. And I will tell you most of those use cases really drive agency and productivity internal. And I think we are an example of where the same thing we're hearing from our clients.

[Mark Marcon, Baird]

That's great, Joe. And then, Dave, can you talk a little bit about the operating cash flow target of $120 million? What are you thinking in terms of DSOs? And what are you thinking about with regards to CapEx over the course of the year?

[Dave Kelly]

Yes, Mark. So I'll just kind of go in backwards order, right. So that CapEx obviously continues to be a small part of our business, right. And so I don't expect that to change materially from a prior year. In terms of DSO, I didn't mention didn't talk about the accounts receivable portfolio, but it's continuing to perform very well, as you might expect, right? We're, our product preponderance of our businesses with the Fortune 500, high credit quality customers. So I look at that, and we manage it well, and quite frankly, it's performing exceptionally well. So as it relates to cash flows our business, obviously very resilient. As things increase in profitability improves, we generate a lot of cash. Obviously, revenues here have slowed a little bit that results in accounts receivable portfolio makes solid, generates a lot of cash. And so very strong cash flow business. And I guess I would be remiss if I didn't say, we continue to prioritize returning cash flow to shareholders through dividends and repurchases. I think I mentioned in my remarks, we've returned actually, in the last couple years, 100% of cash flows, almost 100% in the first quarter, as well. So the story really remains the same.

[Operator]

We go next now to Trevor Romeo at William Blair.

[Trevor Romeo, William Blair]

Hi, good afternoon. Thanks so much for taking the questions. First, it sounds like , maybe there's a divergence between strong demand for some of the more critical managed teams and project solutions versus clients kind of pulling back on spending, which might be affecting the pure staffing side a bit more. On that second part about clients pulling back. Does that feel more to you like a pause or a true pullback at this point? I guess, can you just give us a sense of what those conversations are like?

[Kye Mitchell, Chief Operations Officer]

Yes, I don't necessarily agree with that. I think when you look at it, clients are moving all of that into that SOW and consulting side of things, and we're seeing still demand pretty similar across the board. I think if we are able to get at [inaudible] it might impact things there. But from the overall staffing consulting side, we see very similar trends on both sides. I think clients are continuing to invest, they need to invest in technology to stay current. Very few have said they're canceling things. It's more like I said, even in Q1 a pruning we may be with the smaller part of people and just extend how long the project is going to take. Again, I also think it's all about access to the right skills, there's still a very tight candidate pool. And with the BLS numbers this last month, they were up and even Wall Street Journal saying that companies have announced these layoffs like [inaudible] and Microsoft and Meta that those types have been offset by hiring elsewhere in the industry. And that's what we're seeing.

[Joseph Liberatore, President and Chief Executive Officer]

Yes. Let me give you a data point, by the way, right. So we talked a little bit about bill rates, our bill rates on new assignments continue to increase, right, even sequentially, Q4 to Q1. So we talk about supply and demand. I think that's a good reflection of the scarcity of talent and the high demand for that high quality talent.

[Trevor Romeo, William Blair]

Okay, great. Thank you. That was helpful. And I guess maybe on the, more on the labor supply side of things, what do you kind of seeing on the talent and recruiting side right now? And how would you kind of assess your ability to find top talent? Is talent competition intensified at all or change given some of the macro pressure? Are there any kind of specific rules or skill sets that are very much in demand right now?

[Kye Mitchell, Chief Operations Officer]

As I mentioned in my comments, we're still seeing strong demand for maybe digital or UI/UX or cloud, beta, those areas continue to remain in strong demand. The candidate market again, like I mentioned, that there's this perception that there's a plethora of candidates out there because of what the media said. And I think it's more in line to what the Wall Street Journal reported on Saturday that that's been offset elsewhere. And that's what we're seeing, there may have been more of a push by those big tech companies for national candidates where they would go higher from anywhere. But as that dissipated and people are returning more to office, you're seeing more of that demand across the country. And I think candidates are going there. There is a little bit longer in this cycle, though, because since they do have this misperception that there's a plethora out there. They may want to interview four or five candidates versus what we follow the last two years, we've been pulling the trigger after one or two interviews. So I think that's the main change.

[Operator]

We go next now to Tobey Sommer at Truist.

[Tobey Sommer, Truist Securities]

Thanks. I was wondering if you could speak about your bill rates and maybe just aggregate within the tech business, the trends you're seeing in staff aug, versus the trends that you're seeing in your higher margin, manage teams and project solutions, because we've seen a march up as a blended rate for a while, but I'd love to get your sense and some more color around the trends within those lines of business.

[Dave Kelly]

Yes. Hi, Toby. Hi, this is Dave. So I'll go back to kind of work high was, to the extent that you're looking for a specific skill set, regardless of the type of engagement that are in scarce supply, bill rates continue to be strong, pay rates continue to be -- continue to move in tandem with those. So I wouldn't differentiate for you, frankly, because I don't believe there's significant differentiation between the trends, we're seeing based upon any type of project managed service, manage team staff augmentation, it's not, it's about the skill set, I mean it is what Kye said. I think I agree with that statement.

[Tobey Sommer, Truist Securities]

Okay. Well, maybe could you give us some color on what's the difference in the bill rates are between staff aug and the other lines of business? Because even that would help rather than the blended right.

[Dave Kelly]

Yes. So, we, I apologize, Tobey. So I don't have that data in front of me. We haven't really done that because they're really quite frankly, isn't a significant differentiation.

[Joseph Liberatore, President and Chief Executive Officer]

Yes, Tobey, this is Joe. This is skill driven, not nature of that type of work where we see the difference in between when we're doing the manage teams, managed solution, we see it in the margin, not necessarily in the bill rate, because the demand for the skillset at the bill rate is about the same based on supply demand dynamics.

[Dave Kelly]

Go, ahead Tobey.

[Tobey Sommer, Truist Securities]

Go ahead, Kye.

[Kye Mitchell, Chief Operations Officer]

I was just going to say we're really looking at it from the integrator perspective too. We're not really breaking it out, because we're using our existing sales team to go after it. And we're going where the client drives this to. So if the client feels the best solution for them is to have us do manage team, manage capacity, those types of things. Then we're moving in that direction but I think the whole sector, is moving more north up towards that path anyway.

[Tobey Sommer, Truist Securities]

Thanks. If you were to double click into sort of generative AI versus sort of machine learning, are you seeing a change in demand in your customers more for prompt engineers rather than machine learning engineers, since the AI code can kind of create the complex models by itself?

[Kye Mitchell, Chief Operations Officer]

No. We've been doing a lot in the machine learning space and AI, I mean, AI is taking a little bit of a different path. But we are not seeing customers jumping full into that. And we're continuing and we offer those services in our big data practice where we are helping customers to address AI issues, machine learning issues, that all goes back and has to be fed by data. So that's how we're approaching it is playing it into there.

[Tobey Sommer, Truist Securities]

How do you, we get these questions sometimes from clients? How would you respond when investors wonder if the kind of extraordinary recruiting market over the last two or three years and it's been robust for IT for longer than that, but the last two or three have been pretty outsize, I think that may have pulled some demand forward and that there could be a pause or something more pronounced this go around? Again, depending on the trajectory of the economy, if the macro gets more severe and more traditional, professional unfolds.

[Joseph Liberatore, President and Chief Executive Officer]

Yes, Tobey, there's no question. I mean until the back half of last year, for whatever a better part of 18 month or two year period, people were doing a lot, meaning they were moving all initiatives forward. Some of those were mission critical. Some of those were opportunistic, the main shift that we've seen is the slowdown in those things that are opportunistic that maybe they can wait on. The mission critical stuff, people are having mission critical stuff in today's environment, just from a competitive standpoint, from a disruptor standpoint, you don't have a choice, but moving on those mission critical things. So I don't believe any of that demand was pull forward, I think what we saw just because of the nature of what the environment was like, as people were really, some they were playing catch up. So I wouldn't call that being pulled forward because they were basically just catching up to their competitors. But it's really more this work on the fringes, these things that aren't really mission critical that they can hold back on a little bit, especially when not knowing economic climate. So everybody's taken a little bit more conservative if they can push or delay or slow down those projects. So I don't believe there's was a pull forward of business. But I do think that the economic climate has caused some of those initiatives to really be slowed down on.

[Tobey Sommer, Truist Securities]

Okay, thanks. Last one for me. Could you talk about the turnaround in FA and where you are in it? At least from an internal perspective, I know the market conditions may change, but how are you feeling about the mix, the transition and when in a good demand environment, you'll be able to march forward and grow and expand margins from there.

[Kye Mitchell, Chief Operations Officer]

So we're still seeing really strong margins in our FA business and we're continuing to see our bill rates, like I mentioned, we're in the 50s now where we were in the 30s, just a few years ago. So we're pleased with that progress. We have some hard comps that we've gone against, we started catching up on those costs. And then like I said in my comments, we had the project surge to help support hurricane and recovery efforts. So with that coming up, and that was been the back half of the year and into Q1, we're going to continue to see some things coming down there. But we do expect to see continued bill rate improvement, margins are continuing to be strong. And we're continuing to line it closer and closer to what we're doing in technology. And we're happy to be out of that lower level space. That's like I said in my comments more affected by the economy than anything.

[Operator]

We go next now to Kartik Mehta at Northcoast Research.

[Kartik Mehta, Northcoast Research]

Hi. Good evening. Obviously, you are a temporary staffing business is a lot different than a lot of the other companies, as you said, on the tech side, there's a lot of demand. That said, how would you characterize revenue visibility for the company, especially with all these projects, and I guess company's ability to upscale or downscale, just thoughts on revenue visibility over the next six to nine months.

[Dave Kelly]

Hi, Karthik. This is Dave Kelly. Yes, I think, actually when we look at companies in our space, I think we've got a reasonable amount, certainly a near term of revenue visibility. I'd mentioned our average length of assignment of technology is about 10 months. It's clear, obviously, there's uncertainty, Joe mentioned in his comments as to what's happened in the back half of the year from an economic standpoint, and that's going to obviously influence what companies do. But in terms of the business that we have, the necessity of those folks a reasonable expectation, part of the reason why I'd mentioned we're thinking into the second quarter that we've got a relatively stable technology workforce in this building of our clients.

[Kartik Mehta, Northcoast Research]

Perfect. And then just second question, just on price competition. I think you mentioned that a little bit in your prepared remarks. I'm wondering if there's been any change or do you anticipate any change based on maybe the some of the assignments that you're still looking at now?

[Dave Kelly]

Yes, I'll reiterate what I said before. I think for us, we've been an environment for a number of years. And we're still seeing it. As I mentioned, as it relates to new assignments that we started in the first quarter, bill rates continue to increase right on an assignment level, we've seen that for a period of time again, it just to us, and long term, it's hard to envision a place where there is a lot more demand than there is supply, that bill rates are going to do anything but be stable, and I think we've been pretty consistent about that for quite a long period of time. Don't see that changing.

[Operator]

We move next now to Marc Riddick at Sidoti.

[Marc Riddick, Sidoti]

Hi, good evening, everyone. So I know we've gone over a lot already. I was sort of just curious as to what are the other ways to maybe parcel, now this is sort of curious as we're seeing much of the differentiation and client behavior or client patterns for those of your clients who are consumer facing, particularly in your commentary around mission critical activities? Are you seeing much of a differentiation there between client facing companies versus those that are more sort of b2b- ish? Or is there any particular industry call out that we should be thinking about?

[Joseph Liberatore, President and Chief Executive Officer]

Yes, I would say when I made that statement, Marc, I mean, the mission critical is really cutting across all industries, because they're all being faced with the same dynamics. Obviously, when hen we talk about on, I think there was an earlier comment about pull forward we did see certain industries where I would say, coming out of the pandemic, were being behind the curve in terms of where they were democratization or moving from an e-commerce standpoint, there's no question from a retail standpoint, you had a lot of organizations that had a lot of catch up to do that. So some industries I would say there were more catch up work to do. But in terms of what we're stating, what we were seeing the demand now on this mission critical that's broad based across it’s irrespective agnostic to industry.

[Dave Kelly]

Ye. The only other thing I'd add, Marc, and I think Kye noted, we have clients in virtually every industry. So for us as we see changes, obviously, we are -- we as a portfolio are able to adapt to opportunities and demand opportunities in any particular industry. Now your question underlying was exceeding softness in the industry. But for us, it's really about the fact that we've got business with 70% of the Fortune 500. As we have opportunities in one client, certainly there are occasions where there might be something that we've seen some pruning in other clients, it's a wonderful mix of business to have, give us a lot of flexibility and resiliency, I think is the word that you use, Kye.

[Operator]

[Operator Instructions]

We'll take a follow up question now from Mark Marcon at Baird.

[Mark Marcon, Baird]

Thanks for taking my follow up questions. Wondering with regards to capacity, how much excess capacity do you currently have at this point, when you take a look at your recruiters and your consultants?

[Joseph Liberatore, President and Chief Executive Officer]

Yes, Mark, I'd say from a capacity standpoint, we're very comfortable where we are from capacity, our retention has gone up, especially with our office-occasional model. And so we feel very confident that we're very well prepared for the upturn in terms of capacity. And by the way we used to state this on our calls, productivity continues to move up across all of our tenure category. So it's not just capacity. We are, even in our lower tenure groups, we continue to see people performing at higher levels. And I would attribute that to a lot of the investments that we've made over the past six, seven years in terms of tools and technologies, investments and leadership training. And I would just say, overall, it's just the team execution. I mean, Kye and team have done a tremendous job, we're executing. I've been around for 35 years; we're executing the business better today than we have during my entire tenure within Kforce. And all those things show up. And that just really gives us even that much more confidence from a capacity standpoint.

[Mark Marcon, Baird]

Right. And you did a nice job with regards to managing the margins. First of all, how much of an impact was there from the healthcare, the higher healthcare costs as it relates to the gross margins?

[Dave Kelly]

Yes, it was small, Mark. I mean, as you can expect, each quarter, you have maybe more or less with the number of large clients, so maybe 10 basis points or so and so with nominal just to give you a flavor, so nothing significant, and nothing out of the ordinary, I would say either.

[Mark Marcon, Baird]

Okay, great. And then when we're thinking about managing the SG&A, you did a really nice job there considering the environment. Obviously, we got some SG&A deleveraging, but and that's to be expected. How should we think about it if this ends up being a more significant recession how should we think about the detrimental margins on a go forward basis? Obviously, there are areas that you can flex, but just from a shorter term perspective how should we think about that?

[Dave Kelly]

Yes, Mark. So first of all, I think, in terms of our press releases, SG&A expenses are expected to go down in the second quarter. So that variability of cost, and the ability to flex into those costs is becoming apparent here. Actually, interesting comment Joe was talking about productivity, productivity and retention also give us an opportunity to do more with people we have, which means we have to hire less, right, where you have the highest levels of turnover. So that is also a degree cost variability that we have. So for us, we've got -- we've always said we've got a very highly leveraged compensation structure, compensation is by far the biggest SG&A item here. And so as we, if we were, I am going to hopeful, I'm hopeful that you're not, you're speculating, but let's hope the revenues and the economy moves in a great direction. But if it doesn't, certainly, the variability of our costs, our compensation structure gives us opportunity from an SG&A standpoint, in addition to I'd mentioned real estate, and other things, right, so we feel very good about where we are. And then of course, we're managing everything and everything that we can manage as well. So we're sensitive to it.

[Joseph Liberatore, President and Chief Executive Officer]

Yes, Mark again, and you've been around our story for quite some time, and I think our position remains constant with how we've navigated through multiple cycles. We are going to do everything within our power to hold on to our highly productive tenured people, irrespective of how challenging you get, because there is another side to everything. And as you all know; it takes a long time to ramp people up, to get them productive. So the good news is where our balance sheet is where our overall cost structure is, we have a lot of room and a lot of firepower. And we want to play for that other side because we know if it were to get that tough, we're going to have a lot of raw competitors who can go by the wayside. And that just provides us that much more client and market share opportunity. And we want to prepare to make sure we have the capacity to take advantage of those things, no different than by the way that we did in the pandemic. On the front end of the pandemic, you saw many of our competitors, reducing headcount, and so on and so forth, we held on to our headcount. And I think that paid us huge dividends, when you look at that 50% growth over two year period following that. So we've been doing this for a long time, we've navigated through many of these cycles, but our people are very paramount to us. I mean that that is our asset in this firm, you don't rebuild relationships overnight. So I do want to at least put that out there. We're going to do everything we can to hold on to our people if things were to get very challenging.

[Mark Marcon, Baird]

I really appreciate that. And obviously, it's worked really well over the long run. Also, can you talk a little bit, Dave, you mentioned in the press release the office-occasional is working well. There's still more real estate that could be consolidated. Can you talk a little bit about the savings that we could end up seeing over the next few years on that front?

[Dave Kelly]

Yes, I don't think we can give you the dollar amount. But this has been actually something we've been after the last couple years. As we sit here today, we probably still got and we're making these decisions about 30% of our real estate portfolio still left to, I'll say reimagine if you want to use that term. So there's still some opportunity of incremental savings over and above what we've already realized.

[Operator]

And it appears we have no further questions today. Mr. Liberatore , I'd like to turn things back to you for any closing comments.

[Joseph Liberatore, President and Chief Executive Officer]

Great, thank you for your interest in and support of Kforce. While the environments become more challenging. I would like to say thank you to every Kforcer for their efforts and their execution, really resulting in Kforce performance is one of the top technologies, staffing and solutions providers here in Q1. I would like to say thank you to our consultants and clients for your trust in Kforce and partnering with you and allowing us the privilege to serve you. So we look forward to talking with you again after our second quarter 2023.

[Operator]

Thank you, ladies and gentlemen, that will conclude the Kforce’s first quarter 2023 earnings call. We'd like to thank you all so much for joining us. And wish you all a great remainder of your day. Good bye.