Gartner Inc

NYSE:IT

Earnings Call Transcript 2018-Q4

[Operator]

Good morning, and welcome to the Gartner Fourth Quarter 2018 Earnings Conference Call. All participants will be in listen-only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. Please note this event is being recorded.

I would now like to turn the conference over to David Cohen, Gartner's GVP of Investor Relations. Please go ahead.

[David Cohen, GVP of Investor Relations]

Thank you, Heather, and good morning, everyone. We appreciate you joining us today for Gartner's fourth quarter 2018 earnings call. With me today are Gene Hall, Chief Executive Officer; and Craig Safian, Chief Financial Officer. This call will include a discussion of fourth quarter 2018 financial results and our outlook for 2019, as disclosed in today's press release.

In addition to today's press release, we have provided an earnings supplement for investors and analysts, in which we provided a detailed review of our financials and business metrics. In the earnings supplement, we included a full non-GAAP P&L, excluding divested operations. This table combines Heritage Gartner and Heritage CEB, and removes the operating results of the divestitures starting January 1, 2017.

For 2018, the table provides the results as if we had used the net proceeds from the divestitures to repay debt on December 31st, 2017. This gives you a view down to adjusted EPS for 2018 that reflects how we are thinking about the business as we move into 2019.

Please note our Events segment has been renamed Conferences to align with the Business Operations. Also in our discussion of Global Business Sales or GBS, we will refer to the GXL products. These are the products for business leaders across the enterprise. Gartner for Marketing Leaders is GML; Gartner for Finance Leaders is GFL and so on. We've introduced six of these products over the past five quarters and we'll introduce more in the future. In aggregate, we will refer to these products for business leaders as GXL.

We've posted the press release and the earnings supplement on our website investor.gartner.com. Following comments by Gene and Craig, we will open up the call for your questions. We ask that you limit your questions to one and follow up.

On the call, unless stated otherwise, all references to revenue and contribution margin are for adjusted revenue, excluding divested operations and adjusted contribution margin, excluding divested operations, which exclude the deferred revenue purchase accounting adjustments and the recently divested businesses.

All references to EBITDA are for adjusted EBITDA, excluding divested operations with the adjustments as described in our earnings release and excluding the divested operations. All cash flow numbers unless stated otherwise are as reported with no adjustments related to the divested operations. All growth rates in Gene's comments are FX neutral, unless stated otherwise. Reconciliations for all non-GAAP numbers we use are available in the Investor Relations section of the gartner.com website. Finally, all contract values and associated growth rates we discuss are based on 2018 foreign exchange rates. In the earnings supplement, the abbreviation ex D.O. indicates that the metric excludes divested operations.

As set forth in more detail in today's earnings release, certain statements made on this call may constitute forward-looking statements. Forward-looking statements can vary materially from actual results and are subject to a number of risks and uncertainties, including those contained in the company's 2017 annual report on Form 10-K and quarterly reports on Form 10-Q as well as in other filings with the SEC. I encourage all of you to review the risk factors listed in these documents.

Now, I will turn the call over to Gartner's Chief Executive Officer, Gene Hall.

[Gene Hall, Chief Executive Officer]

Good morning, and thanks for joining us. 2018 was a strong year. We continue to have world-class operational execution and innovation, while making progress on our core strategy of establishing leading the market positions in every role across the enterprise.

We continue to invest in our business to drive sustained double-digit growth. Across the business, we grow sales forces and reduced open sales positions to record lows. We made substantial investments in GBS products, service and sales to accelerate future growth. We also made substantial investments in critical support functions, such as recruiting to ensure that we have the talent to support sustained double-digit growth.

We divested several non-core businesses to focus on our enormous market opportunity. We helped 15,600 enterprise clients in 100 countries around the world with their mission critical priorities. We provided great jobs to 15,000 associates around the world, and delivered market leading returns for our shareholders. Few organizations had this level of global impact.

In 2018, total revenues were up 12%, fueled by strong performances from our Research, Conferences and Consulting businesses. Research delivered another strong year of double-digit growth, up 12% over 2017. One factor fueling our growth is consistent application of the Gartner Formula. The Gartner Formula for growth is our playbook for driving sustained double-digit growth. It consists of indispensable insights, exceptional talent, sales excellence and enabling infrastructure. For all of these, we drive globally consistent execution of best practices and continuous improvement and innovation.

We continue to apply the Gartner Formula to the Global Technology Sales, or GTS, and Global Business Sales, or GBS. GTS source leaders and their teams within IT and represents 80% of our total contract value. In GTS, our performance continued to accelerate in 2018. Contract value growth increased to 14% and sales productivity improved. We again delivered double digit growth in every region across every sized company and in virtually every industry. This acceleration is driven by three primary factors: consistent application of the Gartner Formula for growth, continued growth in our sales force and a reduction in proportion of open territories. During 2018 we have the best level of execution yet of these programs.

GBS serves leaders and their teams outside of IT. This includes supply chain and marketing, which we've addressed for several years as well as other major enterprise roles including HR, finance, legal, sales and more. Each of these roles has the same needs for our services as IT. For example, HR leaders recognized that future effectiveness depends on talent analytics. We help HR leaders build their talent and analytics capability and use it drive successful business decisions and outcomes. Talent analytics capabilities are dynamic and constantly changing. So HR leaders are continually having to adapt. This is an example of why our HR offering is as essential for HR leaders as our IT offering is for IT leaders. Over time, our HR business has the potential to have contract value of over $1 billion.

Finance, sales, marketing and supply chain could be equally large. This gives GBS incredible growth potential. Our objective in 2018 was to build the initial foundation for sustained double-digit growth to realize this incredible opportunity.

We're implementing the Gartner Formula for growth across GBS. In 2018, we put special emphasis in three key areas, products, processes and sales force growth. As David said, we refer to our products for business leaders as GXL. GXL products delivered sustained growth compared to legacy products. They provide greater value to clients because they're tailored to the clients’ individual needs. This in turn results in higher prices for user and stronger retention. Beyond pricing retention, GXL products provide exponentially more growth opportunities, because we can sell these high-value products throughout our clients’ organizations. We've had GXL products in our supply chain business, and they've been very successful. We've also GXL products in our marketing business and they’ve been very successful. Beginning late in 2017 and continue in 2018, we added the GXL products for the largest GBS roles, including HR, finance, sales and legal. Over time, we'll add more GXL products for other roles.

Another essential element for sustained growth is best practiced training, tools and processes. Over the past decade, we've developed sales training, tools and processes, or TTS, that are among the best in the world. During 2018, we began equipping the GBS sales force with these best practices. The learning to use these best practices isn’t easy. It's a significant change from the previously of doing things and can take talented, experienced sales people years to become proficient. For example, in GTS, we hired talented highly experienced sales people. These new hires take three years to achieve full productivity. In the second year they sale almost double better their first year. And productivity continues to improve again in year three.

One way to think about GBS is that virtually all the sales people and their managers win their first year with Gartner in 2018. Like experience to hires they need to learn the Gartner best practices. It will take them some time to become fully proficient. With the other products and the Gartner Formula, we grew sales capacity 23% during 2018, which sets us up for long-term growth in 2018 and beyond.

As a growth company, we were aggressive in building this foundation to provide long-term double-digit growth. We transition from legacy to higher value GXL products as fast as practical. We piloted the new GXL products in late 2017. The new products were rolled out and sales people trained during the first half of 2018. Sales people continued to sell the legacy products during the first half to close out their existing pipeline. Beginning at mid-year, sales people begin selling only GXL products. As a result, sales of legacy products were robust in the first half, but stopped in the second half.

As expected the GBS sales force rapidly went up the learning curve and sales of GXL products accelerated throughout 2018. Our sales force sold more than $100 million of GXL new business, almost tripled the $37 million from 2017. And almost half of these sales were from products that weren’t fully launched until mid year. However, the transition from legacy to GXL had an impact on our 2018 contract value growth. GXL has accelerated but not fast enough during 2018 to outpace the decline in legacy sales. As our sales force continues to gain experience selling GXL products in 2019, we expect to achieve double-digit contract value growth by the end of the year. As I noted earlier, we haven’t yet introduced GXL products to replace all legacy products. So we have sales people don’t have GXL products to sell. These sales people will continue selling legacy products until we introduce the GXL replacement. As a result, we’ll still at some legacy product new business until that point. So in GBS, we entered 2019 with a 23% larger sales force. That sales force is more tenure and it’s further up learning in productivity curve. We have a higher mix of GXL products, which have greater retention. And we’ll have a full year of our retention programs. This is our path to double-digit growth.

Beyond Research, our Conference and Consulting businesses performed very well in 2018. Gartner Conferences delivered incredible insights to our attendees, while building brand awareness and making them profit. The newly began Conference segment had its best year yet. Investments we made to conference sales organizations in the Events business were critical in driving these strong results. Revenue was up more than 19% and surpassed $400 million because of the tremendous value our clients get from our conferences. Our Events business accelerated to more than 20% growth for the year compared to no growth prior to the acquisition. The forward-looking metrics for our Conferences segment remains strong going to 2019.

Gartner Consulting extends the value of our Research, providing in-depth expertise on longer term engagements. Our Consulting business grew 7% during 2018. Moving of a strong base, our labor-based business and our contract optimization business both drove improvements over 2017. We ended the year with our backlog, up 12% year-over-year, which sets us up for a great 2019.

SG&A grew 16%. G&A grew 9%, slower than the overall business. This included investments in growing our recruiting capability to meet our long-term talent needs. As a growth company, we made significant investments in sales to drive future growth. We invested in three areas. First, our largest investment was the expanding the GTS sales force and reducing the number of open territories. This was a key contributor to GTS contract value growth and acceleration. We also invested in expanding the global conferences sales force and reducing a number of open territories. This was a major factor in Conferences, having a record-breaking year. And finally, we invested in expanding the GBS sales force, growing headcount about 22%. This provides a great foundation for future growth.

In summary, 2018 was a strong year. We continue to have world-class operational execution and innovation, while making progress on our core strategy of establishing market leading positions in every role across the enterprise. We made investments across the business to support sustained double-digit growth and leading indicators are strong. We assist our clients around the world with their mission critical priorities, provided great job for our associates and delivered another year of market leading returns for our shareholders.

And now here is Craig Safian, our CFO, to give you an in-depth view of our financials. Craig?

[Craig Safian, Chief Financial Officer]

Thank you, Gene, and good morning, everyone. 2018 was an exciting year for Gartner. It was the first full year of providing insight and advice to clients across all enterprise functions giving us a much broader addressable market and the ability to provide even more value to our clients.

On FX-neutral basis, our year-over-year financial performance for 2018 included: total contract value growth of 11%; total company revenue growth of 12%; adjusted EBITDA growth of 9%; diluted adjusted earnings per share of $3.63 and free cash flow of $468 million. Demand for our services remains robust around the world. And in the fourth quarter, we delivered excellent financial results across our three operating segments. As our 2019 outlook demonstrates, we expect to deliver double digit in FX-neutral revenue and EBITDA growth with strong cash flow generation.

Fourth quarter revenue was $1.1 billion, up 10% on a reported basis, and 12% on an FX-neutral basis. We also delivered contribution margin of 63%, up about 24 basis points from the prior year, EBITDA of $211 million, up 6% year-over-year and 6% FX-neutral and adjusted EPS was $1.20.

Free cash flow in the quarter was $7 million modestly ahead of expectations as some major CapEx projects slipped into 2019. Our Research business had another excellent quarter. Research revenue grew 9% in the fourth quarter and 11% on an FX-neutral basis. Total contract value was $3.2 billion at December 31st, growth of 11.4% versus the prior year. We always report contract value growth in FX-neutral terms. For the full year of 2018, Research revenues increased by 13% on a reported basis and 12% on an FX-neutral basis. The growth contribution margin for Research was 69.1% consistent with prior years.

On Page 9 of the earnings supplement, you will see details of GTS performance overtime. In the fourth quarter, GTS contract value increased 14% versus the prior year accelerating its growth rate both sequentially and year-over-year. GTS had contract value of $2.6 billion at year-end. Client retentions for GTS remained strong at 83%. Wallet retention for GTS was 105% for the quarter, up 70 basis points year-over-year, and the highest we've reported for GTS. These retention rates reflect client spending more with us each and every year.

GTS new business grew 14% versus the fourth quarter of last year. We continue to see a mix of new business across new clients, sales of additional services and upgrades through existing clients.

We ended the fourth quarter with 12,998 GTS clients, up 6% compared to Q4 of 2017. The average contract value for enterprise also continues to grow. They now stand at $197,000 for enterprise and GTS, up 8%. This continued and consistent increase in average spends reflects our ability to drive CV growth both through new and the existing enterprises. Average spend for enterprise has increased consistently over the past several years, but our average enterprise still only has five to six weeks meaning we still have plenty of incremental penetration opportunities within our existing clients.

The investments we have made over the past two years to improve sales force productivity continue to pay off with an increase again in this quarter. For GTS, the year-over-year net contract value increase, or NCVI, divided by the beginning in period quota-bearing headcount was $118,000 per salesperson, up 7% versus the fourth quarter of last year. This is the fifth consecutive quarter of year-over-year productivity improvement. The combination of headcount growth and productivity improvements led to GTS accelerating its growth rate over the course of 2018.

Turning to GBS. As you heard from Gene, our focus in 2018 was on building the foundation for future sustained double-digit growth in GBS CV. All of our GBS metrics reflected discontinuation of sales of the largest legacy products. As Gene described the discontinuations have been based on a purposeful strategy that allows our sales teams to focus on GXL products going forward.

GBS contract value finished the year at $607 million, up 1% versus 2017. As Gene also discussed, the future of GBS is our GXL products. Looking at total contract value from the GXL products, we drove an increase of 79% year-over-year, from $109 million to $195 million, from 2017 to 2018. Just in the fourth quarter, in HR and Finance together, we generated $30 million of new CV.

On Page 10 of our earnings supplement, you will see the usual summary of GBS metrics. GBS client retention was 82% for the quarter. GBS wallet retention was 95%, down from 100% last year. New business declined by 11% in the quarter versus the prior year. We ended the fourth quarter with 5,451 GBS clients, down about 4% versus the prior year period.

For GBS, productivity declined significantly. The year-over-year net contract value increase, or NCVI, provided by the beginning period quota-bearing headcount was $10,000. The average contract value per enterprise at GBS increased about 5% to $111,000. Those were the headline results. However, they have secured what is really happening as we make the transition to GXL products. To drill down, we provided some more details than usual this quarter and you’ll find the data that will reference included in the earnings supplement.

On Page 11, you’ll see the bridge from 2016 GBS CV to 2018 GBS CV. Shown in grey and on the bottom left of the page, you’ll see that new business for the legacy products declined by $81 million in 2018, as we made the strategic decision to discontinue new sales of those products in favor of the new GXL products.

The chart on the top left depicts the most important development, growth of new business and the new GXL products. We sold over $100 million worth of GXL new business over the course of 2018, an increase of 176%. And that number obviously ramped over the course of the year as our frontline sellers started making the transition to selling GXL products. The drivers of future GBS growth are the same as they are for GTS, headcount and sales productivity. Improvements and increases in both leads to revenue, profits and cash flow.

In 2018, we grew our sales force 23%, which is an addition to growing 16% during 2017. As this larger sales force continues gaining experience, they will drive accelerated growth. Productivity in turn increases when new business improves, retention improves or both. While we typically combine new business and attrition in our reporting, we're breaking them out this quarter to help you see what's going on below the headline numbers.

New business productivity for GBS overall, a complete measure of how much the GBS sales team is selling is calculated as trailing 12-month new business provided by opening period headcount. This is comparable to the methodology we use for our longstanding productivity measure. On this measure, we ended 2018 at more than $260,000 of new business for sales person.

New business productivity for GXL continues to ramp as the team has had more time with the newest products since we started introducing them late in 2017. In 2018, which was only a partial year for most of the practice areas, the team sold more than $100 million of GXL new business. That compares to $37 million last year. Almost half of 2018's new sales are from products that didn't pilot or fully launched until late 2017. The one other thing to note is that legacy new business will not be going to zero. While we have launched GXL products in all the primary functional areas, there are still leadership councils that will continue to have new business until we launch the replacement GXL products.

As we shift more of the CV to the GXL products, we expect high retention rates. While legacy GBS CV attrition is close to 30%, GXL attrition is around 20%, almost at GTS levels. Exiting 2018 on a blended basis, that's about 27% attrition. There is still opportunity to reduce attrition, and we've expanded our service teams because we know great engagement meets the better retention. The underlying drivers of the engagement are the individualized content and service than an enterprise license does not facilitate as naturally. As the attrition rate moves from just under 30% towards the GXL rate or even lower, we will see growth accelerating.

With the success that the GBS team is having with the new GXL products, their high retention levels, programs we have in place to drive incremental improvements of retention and the stability in the organization and strategy as we enter 2019, we continue to manage towards double-digit CV growth by the end of this year.

On Page 12 of the supplement, we outlined a high level model to help you think about the path to double digit CV growth the way we do. You can see the sensitivity to improvements and new business productivity and retention. We get the double digit growth through a combination of more sales people already onboard and with more tenure of better product mix for retention, broader retention programs in place and a compelling set of new products. If we don't make any improvements in new business productivity or attrition, GBS CV will grow about 8% in 2019. Of course, we are focused on continuous improvement and innovation. For every 100 basis points improvement in attrition, we will see 100 basis points improvement in growth. For every $7,500 improvement in new business productivity, we will see a 100-basis-point improvement in growth. That's only a 3% improvement.

Looking back at the Research business in 2018, GTS had an outstanding year with increases in wallet retention, sales productivity and accelerating contract value. We are seeing returns on the increased spending we did in 2017 and 2018. For GVS, while CV decelerated in the quarter, we have built the foundations for the future. The market validated the products value propositions and sales teams have made tremendous progress adapting to the new products and our go-to-market approach.

In Conferences, revenues increased by 16% year-on-year in Q4 to $196 million. FX-neutral growth was 18%. We had 15 destination conferences in the fourth quarter consistent with last year. On a same conference FX-neutral basis, revenues were up 18% with an 11% increase in same conference attendees.

For the full year 2018, revenue increased by 19% on both reported and FX-neutral basis. Gross contribution margin for the year was 50%, an increase of about 190 basis points from 2017. As you know, we made a number of investments in support of our conference business in 2017. Those investments paid off as Conferences had its best year ever.

Fourth quarter Consulting revenue is increased by 12% to $96 million. FX-neutral growth was about 14%. Labor-based revenues were $74 million. In our labor-based business, revenues increased 3% versus Q4 of last year or 4% on an FX-neutral basis. On the Labor-based side global headcount of 738 was up 8%, and we had 141 managing partners at the end of Q4, up about 3% versus the prior year. Utilization of 61% was affected by Europe where we had lower levels of backlog. The backlog position in Europe improved as we exited 2018. Overall, backlog ended the quarter at $111 million, up 12% year-over-year on an FX-neutral basis.

Our bookings performance remained strong and our 2019 pipeline is encouraging. The contract optimization business was up over 60% versus the prior year quarter. For the full year, Consulting revenue increased by 8%, or 7% FX-neutral, and its gross contribution of 29%, was up 40 basis points compared to 2017. As I mentioned earlier, the overall gross margins for the whole business improved by approximately 24 basis points in Q4 and over 60 basis points for the full year of 2018.

SG&A increased 12% year-over-year in the fourth quarter or 14% on an FX-neutral basis. We continue to grow sales capacity and the enabling infrastructure to support our strategy of delivering sustained double-digit growth over the long-term. The enabling infrastructure includes investments in human resources functions like recruiting and real estate to support the increased number of associates around the world.

Our sales force continues to be our largest investment. And at the end of the fourth quarter, we had 3,894 quota-bearing associates in Research. This includes 3,100 foreign GTS and 790 in GBS, for growth of 15% and 23% respectively.

For the full year, SG&A grew 16% on a reported basis and 15% FX-neutral. G&A, which represents about one third of the SG&A, grew about 9%, as we continue to see modest operating leverage in G&A, leverage that we can reinvest in other areas to support and drive growth. We've made a number of investments across our selling teams over the course of 2017 and 2018. And our results in 2018, shows some of the returns we've been getting for those investments.

In GTS, we've made investments to increase territories, reduce open rolls and to drive improvements in sales productivity. In 2018, we saw improvements of productivity and the growth rate of CV accelerated. In the incremental CV, we gained from these investments has value beyond just one year. Similarly in our Conferences business, we invested in increasing territories, reducing open territories and management and selling infrastructure for the advent of business. These investments supported almost a doubling of our growth rate in 2018. And we are expecting the same sorts of returns from our investments in GBS. We're investing in growing sales force, improving service and launching new products, which we believe will translate to double-digit contract value growth in 2019, and even faster than that in the future.

Adjusted EBITDA for the fourth quarter was $211 million, up 6% on both reported and FX neutral basis. Depreciation was about flat with last year, and amortization took an expected to step down from $53 million to $34 million as some of the acquisition intangibles reached their 18-months life. Integration expenses were down year-over-year as we have moved past the biggest part of the integration work.

Interest expense in the quarter was $25 million, down from $36 million in the fourth quarter of 2017. The lower interest expense resulted from paying down debt over the past year. The Q4 adjusted tax rate, which we used for the calculation of adjusted net income, was 30.6% for the quarter. This was higher than expected largely due to audit settlements and increased non-deductible expenses. The tax rate for the items due to adjusted net income was 45.3% a quarter.

Adjusted EPS in Q4 was $1.20. For the full year, adjusted EPS was $3.63, excluding divested operations. In Q4, operating cash flow was $45 million compared to $22 million last year. The increase in operating cash flow was driven by solid operating results, lower interest expense and improvements in working capital. Q4, 2018 CapEx was $62 million and Q4 cash acquisition and integration payments and other non-recurring items were approximately $24 million, about $18 million of CapEx we have planned for the fourth quarter slipped into 2019.

Free cash flow for the full year was $468 million, which is up more than 36% versus the prior year on a combined basis. 2018 was a very strong free cash flow year for us, but there are few items, all of which we've discussed in the past needs to be aware of. First, the 2018 results include a roughly $40 million catch-up on collections, which should have occurred during 2017. The reported figure also included the free cash flows of a number of divested operations related to the periods prior to closing. We estimate roughly $19 million of an impact there. Taking those adjustments into account, our ongoing 2018 free cash flow would have been $409 million. 2018 was a strong free cash flow year.

Our December 31st debt balance was about $2.3 billion. Our debt is now 95% fixed rate. Our gross leverage on a reported basis is up 3.2 times. Adjusted EBITDA for the divestitures, our gross leverage ratio is now about 3.4x EBITDA. We – some of our capacity can take advantage of the decline in the stock price in the fourth quarter, repurchasing of $156 million of our stock.

Our capital allocation strategy remains the same. We deploy our free cash flow and balance sheet flexibility on strategic value enhancing M&A, and returning capital to our shareholders through our buyback programs. We have over $850 million remaining on our share repurchase authorization.

Turning to the outlook for 2019. Having completed the divestitures in the fourth quarter, we again provided you with a set of non-GAAP financials we use to evaluate the business. We expect to share this incremental information on an ongoing basis.

Before jumping into the details, I wanted to give you the context how we approached our 2019 guidance and how we are operationalizing what Gene and I have discussed this morning. First, our 2018 ending contract value and corresponding growth rate drives the bulk of our 2019 Research revenues. As CV grows over the course of the year it does positively impact revenue, but growth in Q3 and Q4 has a more muted impact on the current year revenue line. I’d also note that there is a slight headwind to our research and total revenue growth rates caused by product retirements.

Second, advance bookings and consulting backlog are the metrics that drive our Conference and Consulting revenue guidance. As mentioned earlier, we had very strong advanced bookings in our Conference business, and our Consulting backlog is up 12% year-over-year and during 2019.

Third, we continue to invest to support and drive the future growth of our business. After a surge in investing, 2019 will be closer to our typical run rate. Our 2019 plan cost for 11% territory growth in GTS, while maintaining our record low level of open territories, and roughly 14% to 16% territory growth for GBS.

We have decided to moderate the growth in GBS, so that we can focus on getting all of our sales teams further up the lending curve with fewer distractions. The territory growth in GBS is predominantly in areas where we have already achieved strong productivity. We continue to invest in our enabling infrastructure functions, but we again plan to grow them at a slower rate in revenue in 2019.

And lastly, our guidance reflects recent FX rates. The dollar strengthened over the course of 2018, and FX was causing roughly two point negative impacts to our projected 2019 growth rates across revenues, adjusted EBITDA, adjusted EPS and free cash flows.

The highlights of our full year 2019 guidance are as follows. We expect adjusted revenues of approximately $4.2 billion to $4.3 billion, those FX-neutral growth of 10% to 13%. In addition to the non-core businesses that we divested over the course of 2018, there were some additional products from the CEB acquisition that we viewed as non-core. We have retired these, which is impacting our 2019 total revenue growth by about 75 basis points.

We expect adjusted EBITDA of $720 million to $765 million, FX-neutral growth of 7% to 13%. We expect an adjusted tax rate of around 25.5% for 2019. Please note that if you are adding back from GAAP net income, the rate for the tax affect on the add backs was about 23.5%.

We expect 2019 adjusted EPS of between $3.82 and $4.19 per share, FX-neutral growth of approximately 7% to 15%. For 2019, we expect free cash flow of $455 million to $485 million. That is projected FX-neutral growth of 11% to 19% off of our normalized 2018 free cash flow. All the details of our guidance are included on our Investor Relations site. It is also important to note that we have revalued our contract value at current year FX rates. Our 2018 ending contract value at 2019 FX rates, is $2.5 billion for GTS and $594 million for GBS. Details are included in the appendix of the earnings supplement.

Lastly on guidance, I'd like to provide some additional information to allow for an understanding of the seasonality and other factors that will impact our revenue and earnings on a quarterly basis. For 2019, we expect our quarterly revenue phasing to be roughly consistent with adjusted revenue phasing from 2018. Q1 will be a little lighter than 2018 as a percent of the full year, impacted by a stronger than normal Q1, 2018. This is also the quarter with the most pronounced impact of product retirements. For the first quarter of 2019, we expect adjusted EPS of between $0.50 and $0.54. Q1 EPS is impacted by slightly lower proportion of revenues, higher depreciation and foreign exchange.

Our strong 2018 financial and operating performance across all of our operating segments continued in the fourth quarter. Notably our strong GTS contract value growth of 14% accelerated over the course of the year and sales of our new GXL products and GBS continue to scale. Our Conferences and Consulting businesses both had strong years. Free cash flow improved significantly in the year. We have divested all the identified non-core assets and used those proceeds to rapidly delever, reducing our debt balance by $1 billion in 2018. And we've resumed our share repurchase program buying over $260 million of our stock in 2018.

The trends going into 2019 are strong and our teams are executing the plan. We are applying the Gartner growth formula across the combined business to drive sustained long-term double-digit growth to revenues, EBITDA and free cash flow.

With that, I'll turn the call back over to the operator and we'll be happy to take your questions. Operator?

[Operator]

Thank you. [Operator Instructions] Your first question comes from Tim McHugh with William Blair. Your line is open.

[Timothy McHugh]

Thank you. Just, I guess, on GBS, I understand the comments you made, I guess broadly why there is a lot of change is happening in terms of the product set and new sales people. And so it's going to take time. But I think certainly relative to my expectations and the investors' expectations, it seems like it's harder or taking longer or at least the performance in the fourth quarter probably is a little weaker than we would have thought. So how does it compare to your expectations and what if it is taking longer or as harder? What's different than you would have said before?

[Gene Hall, Chief Executive Officer]

Hey, Tim, it's Gene. I wouldn't characterize it that way. Basically we, as I mentioned in my remarks, our focus has been how do we get to sustained double-digit growth as quickly as possible. And to do that we needed to introduce new products, we needed to trend sales force on those products, maybe become a sales learning curve. As we talked that in the past, we allow them to keep some of the legacy products there in their pipeline till midyear of 2018. We trained them in the first half of 2018, the new products. And so if you look at the learning curve, they didn’t really get a chance to start the learning curve very well until the second half of 2018. And as Craig and I both mentioned, what happened basically at the end of the year is, they couldn’t sell the legacy problems, so that fell off naturally, and their acceleration on the new products wasn’t fast enough during 2018, it will be in 2019, wasn’t fast during 2018 to make-up for that falloff. We did that purposely. There wasn’t something that wasn’t -- that we didn’t know what’s going to happen. We knew we purposely that we talked about less of the quarters of that exact strategy of liking to finish up the pipeline and then training people in the first half on the new products and selling those exclusively for the people have them beginning in the second half of last year.

[Timothy McHugh]

I guess, maybe following up on that. The change, I guess, in terms of the pace of growth you’re growing the sales force at. That’s different than what you have said three to six months ago, I guess. So what are you seeing that says -- I guess, makes you decided to stop growing GBS at the same rate?

[Gene Hall, Chief Executive Officer]

So the -- we grew GBS very quickly during 2018 to set us for great 2019. We’re still planning to grow at pretty good double-digit rate during 2019. As we always do, as we’ve always done in GTS, as we think -- as see productivity going up during 2019 or not meeting our expectations, we’ll flex that up or down 2019. But I think we look at as we’re going into 2019 with a much stronger sales force, and we want to see return on that investment. And when we start to see full return on that investment, I can see its ramping up back in the 20% range of sales force growth as well.

[Craig Safian, Chief Financial Officer]

And Tim, it’s Craig. Good morning. The one thing I’d add is, as I mentioned, we have moderated the growth rate. It was still projecting 14% to 16% GBS territory growth for 2019, which by many measures is still pretty rapid growth. But moderating -- it just allows us to have one less management challenge, if you will, as we roll into 2019. So as Gene and I both mentioned, as we think about 2019, we’ve got 23% more sales people. They all have more tenure or will have more tenure in 2019 than they had in 2018. We’ve got great progress on the GXL new business sales and a number of other things working in our favor as well. And so, again, as we moderated the growth we have all that in mind as we pivot into 2019.

[Operator]

Thank you. Your next question comes from Manav Patnaik with Barclays. Your line is open.

[Manav Patnaik, Barclays]

So maybe just on GBS again, loosing clients in that business, I mean, I guess, I though you guys are still going to sell the legacy business for those who wanted it and so on and so forth. So can you just help me bridge why you’re losing clients? And just a little bit more color on why legacy is getting hit so quickly that fast?

[Gene Hall, Chief Executive Officer]

So just to be clear on our strategy there, for clients that already have a legacy product, we will allow them to renew as long as they want to renew. And our renewal rates among the legacy products are slightly higher than they were when they were CEB products. And so actually they're riddled to going up since they become a product of GBS. So we're going to let clients who like that product, who want to keep renewing, they can keep renewing it. For new clients, we're still exceeding on selling just -- where we have the GXL products only selling GXL products because they provide more value to clients and higher retention. And so they’re better value for the clients and want the clients who have that value. And again, it benefits the economics of the business over the long term.

[Manav Patnaik, Barclays]

And I suppose, just in terms of visibility, I mean, I guess, one of the things that everyone’s liked about Gartner is given your subscription model and so forth you have the visibility. But at least it sounds like over the last few quarters things haven’t played out on the GBS side as we would have expected. So I guess what I'm trying to ask is, if I heard you correctly, I think, you guys said you'd get to 8% with no further improvements this year. And I was just learning how confident are you even in that 8% really?

[Gene Hall, Chief Executive Officer]

So, I guess, what I'd say is, that’s purely the math of it meaning that if our productivity does not improve and our retention does not improve. By the way, we are certainly aiming to improve both productivity and retention. But if they did not, if you just take the pure math of it, that gets about 8% growth. And that's why we're pretty, I've said for quite some time, we are driving to get you double-digit growth by the end of '19, that table just shows the kind of pure math from where we are in terms of getting there.

[Operator]

Thank you. Your next question comes from Gary Bisbee with Bank of America. Your line is open.

[Gary Bisbee, Bank of America]

I guess, following on the – this line of questioning from others. Do you think you push change too fast that CEB given the state the business was in when you've acquired it? And maybe, in specifically, as it relates to the move to the seat base or the newer products, can you compare just how that transition when – Eugene, when you did that after joining Gartner a number of years ago? And how that’s looking now? When we look back at the numbers from then, it doesn't appear, but hard to tell that there was this much sort of impact to the numbers that you pushed that change through. And so just help us understand how that happened in the past and the confidence that provides or how that frames what you're seeing today? Thank you.

[Gene Hall, Chief Executive Officer]

So Gary, that’s going back a long time. So I'll just stick very briefly to that. When we first started and we accelerated back then, we didn't have the Gartner Formula, we didn't have all the capabilities in terms of recruiting, training, tools, process that we have today. And so that acceleration took place over a much longer time period. As we have -- and our plan really hasn't changed, and we're proceeding according to the plan for the CEB acquisition, which is we acquired the company. We've developed new products. We talked all year last year about how during the first half we let them sell the legacy products. As we train them on the new products, we have stopped them then they'll ramp up. That's what going according to what we would have expected. And so we’ve purposely decide to go faster because we have better recruiting, training, tools and processes than we had 15 years ago.

[Gary Bisbee, Bank of America]

And then, just the follow-up, maybe for Craig. So when I look at the free cash flow guidance for the year, it's not clear to me that there is the working capital benefit in the back half of the year that the acceleration of CV or GBS would normally imply. And so just -- can you help us understand as you think about the free cash flow profile of the business, do we still think that if you are successful in accelerating CV of that segment? We should see the cash conversion improved meaningfully over -- at least as an exit rate as we exit this year and into next year or is there anything different today? Thank you.

[Craig Safian, Chief Financial Officer]

No. Good morning, Gary. I think the way to think about the free cash flow, I think, 2018 was a very strong free cash flow year for us as illustrated by the metrics and made really good progress over the course of the year, first, catching up on some of the challenges that we exited 2017 with, and then just having a very strong collection year. And we have fueled the bulk of that the great free cash flow year in 2018 was the accelerated growth and the accelerating growth rate of our GTS business, which again represents little more than 80% of that total CV base. As we pivot into 2019, we still expect very strong conversion and working capital benefit from that great growth rate that we’re getting from GTS. I think your hypothesis is correct in that. As we accelerate the growth of the GBS business, we get to take more advantage of working capital benefits that are just structurally inherent to a subscription business, where we’re billing all upfront and then delivering and recognizing the revenue over the balance of the contract. So as we get towards that double-digit growth rate by the end of 2019, that’s what we’re targeting, we should see the working capital benefit improve and the conversion metrics will look better as a virtue of that as well.

[Operator]

Thank you. Your next question comes from Toni Kaplan with Morgan Stanley. Your line is open.

[Toni Kaplan, Morgan Stanley]

Did the macro environment this quarter play any part of role in sort of the GBS slowdown or customers maybe more reluctant to their subscriptions, just given some of the volatility, perhaps caution? Thanks.

[Craig Safian, Chief Financial Officer]

Yes. So the answer is no. If you look at our business, Q4 is very strong. If you look at GTS, we had great growth there. If you look at Conferences, we had great growth there. If you look at the backlog and Consulting -- primarily our bookings, it was up 12%, which is very strong for us. And so that the whole story of GBS is actually pretty simple, which is the ramp-up in the GXL products wasn’t yet to the point where it made up for the decline in the legacy products. That will turn around in 2019. And that’s what was going on in GBS.

[Toni Kaplan, Morgan Stanley]

And then, your guidance for 2019 at the midpoint in place, little over 30 basis points of adjusted EBITDA margin contraction. I guess, as the sales people and GBS ramp-up. That makes sense. This could be more of an investment year and you’re not quite productivity -- peak productivity levels. How should we think about it afterwards like -- I know, historically -- you’ve said you wanted to keep margins pretty constant? At some point, could we actually see margins start to expand once the GBS sales people are at sort of a higher productivity level? Thank you.

[Gene Hall, Chief Executive Officer]

Good morning, Toni. So the way we’re thinking about managing business is very consistent with how we’ve managed in the past. We’re obviously focused on accelerating the top-line growth rate in doing so, because Research has such great structural gross margins. We do typically get some gross margin leverage flowing through. As I talked about in my prepared remarks, we had gross margin leverage both in the in the fourth quarter and on a full-year basis in 2018. We'll continue to manage our G&A to grow at a slightly lower rate than revenue growth. And so there's operating leverage there as well. And we'll continue to invest in sales. And I think, in 2018 and 2019, we have invested across the board. I mentioned investments in GTS. I mentioned investments in our conference sales. And I talked about the kind of returns that we're getting in '18 and beyond or expect to get beyond from those prior investments. With GBS, we are investing -- we invested in '17 and 2018, we're continuing that investment in 2019 with the goal of getting double-digit CV growth by the end of '19, and then that accelerating from there. So double-digit is not the end game for us. It's just a stopping point on our way to see even faster growth. As that happens, there is some leverage that we will get on that GBS selling line. But again, the way that we think about managing business going forward is a little bit of gross margin leverage, a little bit of G&A leverage. And we'll continue to make sure that we're investing appropriately in sales to fuel sustained double-digit growth rate to the top-line.

[Operator]

Thank you. Your next question comes from George Tong with Goldman Sachs. Your line is open.

[George Tong, Goldman Sachs]

Given your progress with your GXL initiative and phase out of legacy products for GBS, can you discuss how you expect GBS contract value growth to evolve over the next several quarters specifically? Should we expect to relatively steady ramp towards your targets? Or do you see factors that could cause lumpiness in growth over the course of the year?

[Craig Safian, Chief Financial Officer]

George, good morning's, it's Craig. The way to think about it is a little bit related to the timing of the phase-out of the legacy products, new business sales. And so as Gene discussed, we still have that legacy new business sales happening, full on in Q1, slowly starting to diminish a little bit in Q2, and then where there was the relevant GXL products phasing out in Q3 and Q4. And the GXL new business sales continue to ramp. And so the way we kind of think about it is -- we really start to see the benefits of the GXL ramp in Q3 and Q4. We're not providing specific guidance around the CV growth on a quarterly basis. We're playing the long game here. We continue to play the long game on that one. But the way to think about it really is just related to the timing of the phase-out from 2018.

[George Tong, Goldman Sachs]

And switching gears to the GTS business. Can you discuss how spending intentions are changing among your existing clients there? And how you expect changes in overall IT spending to potentially alter IT research budgets?

[Craig Safian, Chief Financial Officer]

Yes. So, as you know, we're a global company. We're in the 100 countries around the world. And things vary dramatically depending on which country you're in. And even within the countries specific industries or specific companies can be either doing well or in distress. And so, I guess, it's a sort of at a total macro level globally. I don't see any giant change like just keep slow down or even like that. If you look at individual markets or individual industries of those companies, you see puts and takes. But sort of in a global macro – we don’t see a big change there in terms of what we’re seeing.

[Operator]

Thank you. Your next question comes from Bill Warmington with Wells Fargo. Your line is open.

[Bill Warmington, Wells Fargo]

So, I have a question on the GBS contract side of growth. I was just hoping -- you could help me bridge the 1.1% CV growth in the fourth quarter to the 8% -- no improvement productivity, no attrition improvement in the upper left quadrant on the chart -- on Page 12.

[Craig Safian, Chief Financial Officer]

Good morning, Bill. It’s Craig. Yes, happy to do that. So -- just so, we’re 100% clear. When we look on Page 12, the new business productivity is an expression of new business dollars for a salesperson. So it’s not the overall dollar amount of new business, it’s the new business we expect for salesperson. And again, using the same methodology we use for productivity, we base it on the beginning of period headcount. And so, as we talked about during my prepared remarks, the new business productivity we achieved in 2018 for sales person was a little more than $260,000 for an individual. We entered 2019 with 23% more people on Jan 1, 2019 compared to Jan 1, 2018. If you extrapolate the number of people times of new business per person that gets you a gross new business number. And if you then apply the attrition, again, we talked about having roughly based on the weighted average of our GXL and non-GXL products having attrition of around -- CV attrition of around 27%. If that is flat, we will use 27% of our roughly $600 million base, you then apply that new business number. And that gives you the calculated NCVI. The NCVI in the numerator, getting CV balance from the denominator, that gets us to the 8%.

[Bill Warmington, Wells Fargo]

Okay. One -- my follow-up question, I wanted to ask about your thoughts on the continuing pace of hiring at GBS, and what kind of assumptions are built into the 2019 guidance for that in terms of gross ads and turnover assumptions at the headcount level?

[Craig Safian, Chief Financial Officer]

Bill, the way we’re thinking about GBS is we grew the sales force net 16% in 2017, 23% in 2018. We’re targeting 14% to 16% headcount growth in 2019. Our turnover assumptions -- and we actually just went through pretty detailed review of this. GBS turnover and GTS turnover are about the same. We’re expecting that to continue into 2019. And again, we’re expecting net growth of 14% to 16%. I would say that we are over weighting the growth in areas that already have strong productivity. And again as Gene mentioned, that’s the way we typically manage it in our GTS business as well. And so, we didn’t set out with – hey, we need to grow X percent. We actually analyze the business at a detailed level, figured out where we could easily and productively and profitably absorb the headcount growth. And we went and built the growth plan that way. So that's the way we're thinking about GBS headcount growth in 2019.

[Operator]

Thank you. Your next question comes from Jeff Silber with BMO Capital Markets. Your line is open.

[Jeff Silber, BMO Capital Markets]

Just a follow-up on that question. If I do the math correctly, I look at your net sales force growth, it looks like you added about 550 people net in 2018. You're targeting about 460 or so for '19. That's a 1,000 people over a 2-year period. Are you having difficulty finding people? Are you having to pay these entry sales people more just to attract them?

[Gene Hall, Chief Executive Officer]

So the short answer is no, we aren't having to pay them more than kind of the normal wage inflation in each market. Basically the -- Gartner is a very attractive place to work. And so whenever our recruiters go out, we have a great brand and we’re going to be a great brand. And on top of it, we have a really, really strong recruiting team. So between the combination of our great brand and our great recruiting teams, we've actually, in fact, exceeded our expectations. As I mentioned last year, we have fewer open territories than we had originally thought, because recruiting has been so strong because of the hold brand and recruiting capabilities.

[Craig Safian, Chief Financial Officer]

The other thing just to reinforce Jeff there is, when we're recruiting and those gross numbers you're talking about from a hiring perspective, you're talking, specifically GBS. But we're recruiting around -- the world, we're recruiting experienced sales people, we're recruiting people right out of the university et cetera. So it's a very diverse recruiting pool that we're going after. It's not like we're reliant on any one city geography country wise. And so that minimizes the risk as well. And again, I double reinforce the comment Gene made about, the attractiveness of the Gartner brand as an employer, particularly for sales people and the strength of our recruiting organization.

[Jeff Silber, BMO Capital Markets]

And my follow up question, I wanted to focus on the GXL product. You mentioned when comparing to the legacy product that retention is higher for your GXL products. Can you talk about -- is there any difference in pricing or margins between those two product lines?

[Craig Safian, Chief Financial Officer]

So the way we thought about the GXL pricing, we're very big fans of simplicity and consistency. And so the GXL products are priced very consistently to their sister products on the GTX side. And those products are set up to deliver very good consistent gross margin for us. We price the value when we price to make sure that we're getting appropriate gross margins. I think the real beauty of GXL when we think about it from a growth opportunity perspective, number one is it's just a better constructive product, it serves the needs of the individual directly, but it also allows us to further penetrate organizations once we get in there. And so what you’ve seen us do on the GTX side, we've actually done on the supply chain and marketing side as well is, we'll get in with one to one seats in an organization, and then, over time, we will grow that footprint with our product portfolio. And GXL allows us to do that in those enterprises, whereas the legacy leadership council did not.

[Operator]

Thank you. Your next question comes from the Peter Appert with Piper Jaffray. Your line is open.

[Peter Appert, Piper Jaffray]

Craig, just following upon the margin issue, to the extent, you've got slower sales force growth in ‘19, you’re anticipating better contract volume performance. It seems like there's -- a bit of a disconnect in terms of an expectation of lower margins. So what am I missing here?

[Craig Safian, Chief Financial Officer]

You know the – obviously, all of the CV growth we deliver over the course of 2019, the corresponding revenue lags. And so -- as we build the CV and then CGI, over the course of 2019, the bulk of that revenue upside flows into 2020. And so there's one thing we're sure of which is we're going to pay the sales people and that expense is us as long as they're onboard or is with us as long as they're onboard. And that's what's dragging down the margin. So if you think about we're still -- we're growing GBS 14% to 16% coming off of a year, where we grew the sales force 23%, we're only going to build the double digit CV growth by the end of 2019. That will convert into corresponding double-digit revenue growth, but not until 2020, which will meet the margin impact. So it's really an investment in 2019 with the payback in 2020 and beyond.

[Peter Appert, Piper Jaffray]

And then just as the follow-up, and I guess this is sort of expanding on with Toni asked earlier, would your expectation Craig then be going forward that we should think about margins in the context of the base rate we're going to see in ‘19 as sort of the steady state level going forward?

[Craig Safian, Chief Financial Officer]

Yes, it’s a good question, Peter. And we're not providing a margin outlook or margin guidance beyond 2019 at this point. We’ll definitely talk about it in upcoming investor interactions like our Investor Day. But as Toni articulated in her question and as I think, we attempted to articulate in our response. As we improve the growth rate of GBS, all things equal, that will help margin. And -- but again, as we think about the future, the way we’re managing our business is, accelerate the top line, a little bit of gross margin leverage, a little bit of G&A leverage and again we’re going to continue to invest in sales, so that we can sustain the strong double-digit growth rates into the future.

[Operator]

Thank you. Your next question comes from Hamzah Mazari with Macquarie. Your line is open.

[Mario Cortellacci]

Hi, this is Mario Cortellacci, filling in for Hamza. Just wondering if you can give us a sense of how you expect organic growth to perform in a slowdown given that CEB is now in the portfolio and GBS? Or maybe even asked in a different way is, I guess, do you view that business is being more discretionary than the GTS segment?

[Gene Hall, Chief Executive Officer]

So we don’t view that business is being more discretionary than the GTS segment. Basically, our products are very affordable and they provide very high value. And we have, at any given point in time, and this is true whether it’s an IT or its HR, finance, we have clients that are their companies are doing really well and the companies are doing very poorly. And we do well in both environments because when people doing well, we’ll help them with like growth-oriented issues, when people doing poorly, we help them cost control-oriented issues. And so we can do well in both of environments. We shown them GTS, we remain in the same exact place in GTS.

[Mario Cortellacci]

And -- I know, you’ve -- there are already questions about productivity metrics. I want to see if you can give us a sense of those metrics from a regional perspective. And I know you guys are growing those territory growth 11% GTS, 20% GBS. I guess, I just want to see if there is any variation from region to region? And also what’s your timeframe for GBS's sales productivity to get closer to GTS?

[Craig Safian, Chief Financial Officer]

Good morning. It's Craig. The – so I'll take the second question first. So as we think about the corresponding productivity measures, obviously, in GTS, we've been focused on improving the GTS sales productivity. And we've been consistently doing that. And book by no means or we done there. We're focused on continuing to drive improvements to overall sales productivity. If you extrapolate the 2019 view that we talked about and that path to double digit and back into what is that mean from a productivity perspective, roughly speaking, I think on average the productivity would be around $75,000 of NCVI per accounting executive, and the team here second to Matt, just to make sure I'm right, to get close to double-digit growth. And again there were still be pretty sizable gap then between that 75 or close to 80K, and the 118K of productivity that we're delivering on the GTS side. We're going to be focused on continuing to improve the GBS productivity overtime. And we're going to remain focused on improving GTS productivity overtime. Over the long term, there is no reason why they can't be around the same levels. And obviously, if we're doing that and improving both GTS and GBS, our overall contract value growth will continue to accelerate. In terms of the regional differences, I think, we manage a pretty diverse sales force that calls on the largest companies in the world, down to relatively small enterprises that have around $100 million in revenue or in that neighborhood. And the people that we're recruiting to sell to those different types of organization, obviously, have very different background. So some of them, as I mentioned, are right out of university, some of them come to us with 5 to 15 years of experience, for the largest company, they might have 20 plus years of industry experience. And so the differentiation is probably more important and pronounced there than it is regionally. And we've got sort of that structure set up around the world, again, making sure that we're maximizing the opportunity for the type of account that we're calling on. We do look at productivity regionally. We do look at it by tenure. We do look at it by type of channel that we’re – or type of company that we're selling to. We look at it as compared to cost. We look at it all sorts of productivity metrics. The key for us is regardless of what level we're looking at, are we driving improvements for those productivity measures consistently overtime.

[Operator]

Thank you. Your next question comes from Joseph Foresi with Cantor Fitzgerald. Your line is open.

[Joseph Foresi, Cantor Fitzgerald]

So -- I was wondering how exactly are the GXL products different than CEB? I know you talked about the pricing model around them, but the products themselves. And do customers have to cancel legacy CEB in order to get on GXL?

[Gene Hall, Chief Executive Officer]

Hey, it's Gene. So the GXL product have substantially more content in them than the legacy products did. They have more content of both -- any specific function like HR. And on top of it we've taken whatever technology content is relevant and put that in the products as well. So there is -- first thing is there is a lot more content in the GXL product than the legacy product. The second piece is that the actual -- what's included in terms of things like Events and things like that, you can go to analyst inquiries and stuff, also is a higher value package than what you get. So it's basically a combination of the content itself is better. There's a lot more content. And secondly, the other things that are part of the products are also a lot higher. And that's why you see the retention rates being a lot higher with the GXL products.

[Joseph Foresi, Cantor Fitzgerald]

And then, I guess my second question. Why hope to the double digit growth? I think that was given kind of that closure of the acquisition. But a lot has changed since then, like you pulled forward investments, you ramped the sales force, you divested things. And now, it sounds like you're going after the products. I'm just curious. I understand the math pushes you kind of in that direction, but with all the changes post closure, why hold to that target? Why not just lower the target and give yourself more of an opportunity to outperform it?

[Gene Hall, Chief Executive Officer]

So we've been focused on the operational changes to take advantage of this enormous market opportunity we have in GBS. And so we’ve started from the -- how do we actually get like, for example, the transition from the lower value legacy products to very high value GSL products. And because they're higher value, we want to get there as quickly as we could. We've introduced them now for the all the major roles, markets, HR, finance, legal, sales, and we’ll introduce others going forward. And so the double-digit is more of an outcome as opposed to a specific objective. So we sort of said, based on what we know about how people are going to ramp-up and follow-up legacy products, the strategy we've taken. This is kind of the outcome we expect as opposed to the other way around. And by the way, as Craig said, and as we both said several times, getting to -- our exploration is higher than just I’ve -- struggling across the finish line to double-digit. We want to be well in the double-digit range, not just 10.0%.

[Operator]

Thank you. And this concludes our question-and-answer session. I'd like to turn the call back over to Mr. Gene Hall, for closing remarks.

[Gene Hall, Chief Executive Officer]

So in summary, 2018 was a strong year. We continue to have world-class operational execution innovation, while making progress on our core strategy of establishing leading market positions in every role across the enterprise. We made investments across the business to support sustained double-digit growth and leading indicators are strong. For GBS, we entered 2019 with a 23% larger sales force or more experienced and further learning productivity curve. We have a higher mix of GXL products, which have great retention and while the full year of our tested retention programs. That's our path to double-digit GPS growth. We assisted our clients around the world with their mission critical priorities, provided great jobs for associates and delivered another year of market-beating returns for our shareholders. Thanks for joining us today and I look forward to updating you again next quarter.

[Operator]

Ladies and gentlemen, thank you for participating in today's conference. This does conclude the program. And you all may disconnect. Everyone have a wonderful day.