IDT Corp

NYSE:IDT

Earnings Call Analysis

IDT Corporation Reports Strong Q4 Performance with Significant Growth in Key Segments

In its fourth quarter of fiscal 2024, IDT Corporation achieved record adjusted EBITDA, highlighting robust growth across its main business segments: NRS, BOSS Money, and net2phone. BOSS Money saw over 40% year-over-year revenue growth, generating positive cash flow for the first time. Net2phone added approximately 12,000 new seats, more than doubling its adjusted EBITDA margin year-over-year. Looking ahead to fiscal 2025, IDT expects EBITDA to exceed $100 million, driven by continued profitability across all segments and effective cost management, while anticipating reduced declines in traditional communications' EBITDA.

Strong Earnings Performance in Q4 2024

IDT Corporation reported a robust fourth quarter for the fiscal year 2024, featuring record adjusted EBITDA. Key segments including NRS, BOSS Money, and net2phone contributed significantly, showcasing operational strengths. The overall performance builds excitement as the company has developed substantial cash flow from its traditional communications businesses while pursuing strategic priorities in their growth areas.

BOSS Money Sees Impressive Growth

BOSS Money reported phenomenal results with year-over-year transaction volume and revenue growth exceeding 40% in Q4. This segment turned cash flow positive, marking its first quarter in this position. BOSS Money's consistent scaling is expected to yield over $10 million in EBITDA for fiscal 2025, more than doubling from fiscal 2024. Continued investment in operational efficiencies is anticipated to bolster profitability further.

Net2Phone Expands Customer Base

Net2Phone continues to grow its customer base, adding approximately 12,000 net new seats in Q4, including 2,000 in CCaaS. The adjusted EBITDA margin for this segment more than doubled year-over-year, underscoring the effective cost management strategies in place. The company aims to continue enhancing margins through user revenue growth while migrating customers to premium plans featuring AI enhancements.

Traditional Communications and Cost-Cutting Initiatives

In the traditional communications segment, IDT is accustomed to experiencing a decline, with EBITDA for this division expected to decrease by approximately $5 million to $6 million as compared to the prior fiscal year, primarily due to prior cost-cutting measures. While the legacy long-distance voice business has struggled, the company is managing operations to ensure strong cash generation.

Positive Outlook for Fiscal Year 2025

As IDT transitions into fiscal 2025, the company expresses confidence in sustained growth momentum across its profitable segments. With NRS, BOSS Money, and net2phone all poised for profitability, the collective guidance suggests a potential rise in consolidated revenue for fiscal 2025. The expected EBITDA could exceed $100 million, primarily fueled by the growth of newer businesses offsetting declines in traditional sectors.

Strategic Initiatives and Market Position

IDT plans to maintain its focus on customer acquisition efficiency, aiming to deepen its market presence without overspending on customer acquisition. There's a clear strategy to optimize the customer lifetime value while improving operational metrics. The introduction of kiosks and new tablet-based POS systems suggests innovative approaches for retail expansion and service improvements.

Earnings Call Transcript 2024-Q4

[Operator]

Good evening, and welcome to the IDT Corporation's Fourth Quarter and Full Fiscal Year 2024 Earnings Call. In today's presentation, IDT's management will discuss IDT's financial and operational results for the 3- and 12-month periods ended July 31, 2024.

[Operator Instructions] After Mr. Jonas' remarks, Marcelo Fischer, IDT's Chief Financial Officer, will join Mr. Jonas for Q&A with investors.

Any forward-looking statements made during this conference call, either in the prepared remarks or in the Q&A session, whether general or specific in nature, are subject to risks and uncertainties that may cause actual results to differ materially from those which the company anticipates. These risks and uncertainties include, but are not limited to, specific and uncertainties discussed in the reports that IDT files periodically with the SEC.

IDT assumes no obligation either to update any forward-looking statements that they have made or may make or to update the factors that may cause actual results to differ materially from those that they forecast.

In their presentation or in the Q&A session, IDT's management may make reference to non-GAAP measures, including adjusted EBITDA, non-GAAP net income and non-GAAP earnings per share. A schedule provided in the IDT earnings release reconciles adjusted EBITDA, non-GAAP net income and non-GAAP earnings per share to the nearest corresponding GAAP measures.

Please note that the IDT earnings release is available on the Investor Relations page of the IDT Corporation website. The earnings release has also been filed on Form 8-K with the SEC.

I will now turn the conference over to Mr. Jonas.

[Samuel Jonas, executive]

Thank you, operator. Welcome to IDT's earnings conference call. My remarks today focused on the fourth quarter and full fiscal year 2024, the 3 and 12 months ended July 31. For a more detailed discussion of our financial and operational results for the quarter, please read our earnings release filed earlier today and our Form 10-K that we expect to file with the SEC next Tuesday.

IDT delivered a strong fourth quarter, highlighted by record adjusted EBITDA to cap off our 2024 fiscal year. NRS, BOSS Money and net2phone, all performed well while our traditional communications segment businesses delivered solid cash flow. At NRS, we continue to make good progress on our strategic priorities, expanding our customer base in the large independent retailer market, increasing the penetration of NRS Pay developing point-of-sale solutions for new verticals and building out our advertising tech, all while deploying hundreds of new locations every month.

At BOSS Money, we again achieved year-over-year transaction volume and revenue growth of over 40% during the fourth quarter. BOSS Money's economics continue to improve as the business scales, which enabled our Fintech segment to achieve its first quarter of positive cash flow generation.

net2phone is steadily building its customer base, again, adding approximately 12,000 net new seats, including 2,000 CCaaS seats in the fourth quarter, while also doing a good job of controlling its cost. As a result, net2phone's adjusted EBITDA margin more than doubled compared to the year ago quarter. We are focused on further improving net2phone's bottom line through continued volume growth and increasing revenue per user, driven by extent of our higher revenue, higher-margin CCaaS offering and by migrating customers to premium plans and features, including plans with new AI-powered functionality.

In our Traditional Communications segment, we significantly improved the economics of our business and began to see the expected payoff from cost reduction initiatives we implemented throughout fiscal year '24. In fiscal 2025, we will continue to pursue opportunities to improve the performance of our businesses and lower costs while maximizing cash flows and reinvesting in customer acquisition.

IDT enters fiscal 2025 with strong momentum. NRS, BOSS Money and net2phone are all profitable and each have a long growth runway. In the year ahead, we will drive their continued expansion and invest in new exciting growth initiatives that leverage our strategic assets and expertise.

We remain committed to maximizing the cash generation from each of our segments, building dynamic businesses for long-term value creation and returning value to our stockholders through our investments in new initiatives, share buybacks and dividends. Lastly, I was to thank everyone at IDT who has really worked very, very hard to deliver the numbers that we deliver to today. Oftentimes, it just looks like numbers on a paper, but it's really a lot of work.

Now Marcelo and I will be happy to take your questions. Thank you.

[Operator]

[Operator Instructions] Our first question comes from [ Inigo Alonzo with Maram Capital ].

[Unknown Analyst]

Congratulations once again on the amazing results. I had question first -- well, a couple of questions on net2phone. I wanted to ask about the MetaSwitch end of life. Is this going to be a tailwind for your business? Or do you don't really share the platform that you own with other new guest players? .

[Samuel Jonas, executive]

It's not. As far as I know, it has no effect on our business.

[Unknown Analyst]

Okay. And then regarding the migration in net2phone from the rented platform to your own platform, how in a percentage, how complete are you with the migration? And are you expecting to tap synergies there?

[Samuel Jonas, executive]

Yes. I mean we expect to actually start migrating more customers over the next quarters. Basically, no new customers go on to any other platform other than our own. And we hope to see savings from it and better satisfaction from our users once they're on net2phone homegrown platform.

[Unknown Analyst]

Do you have any hard time line on when you would like to see the full transition into your own platform?

[Samuel Jonas, executive]

No.

[Unknown Analyst]

Okay. And the last question is about NRS. In previous calls, you have talked about a potential future NRS spinoff. Obviously, market circumstances are not the best today, but what type of circumstances would you like to see in the market and in your own business in order to do the spin off?

[Samuel Jonas, executive]

Again, I mean, right now, we're focused on building NRS into a multibillion-dollar company. And when the time is right, we will have the ability to spin off or do some other type of transaction. However, at the moment, we're very happy with how it's doing internally.

[Operator]

The next question comes from Greg McKinley. [Operator Instructions]

[Unknown Analyst]

[ Greg McKinley with Asymmetric Management ]. Couple of questions First of all, on the money transfer business, so it looked like we crossed the threshold there, and we're now EBITDA and operating income positive. Can you help us understand how we should think about sort of incremental margins there now that we've crossed that line? We're growing very rapidly in the top line. What's your view for margin expansion there? And what kind of big investments, if any, do you need to make there to continue to support growth? Or is it more of a margin leverage business now?

[Samuel Jonas, executive]

I'm going to let Marcelo answer most of the question. But I will say that from a very high level, I don't think that we're -- our goal is to expand margins tremendously on a per transaction basis. I think our main goal is to make sure that our customers stay with us for very, very long term. Even if that means slightly lower margins than we could achieve if tomorrow, if we decided to do so. .

So to us, it's really about growing the number of customers and making sure that every time that they think out sending a money transfer, they only think about using that.

[Unknown Analyst]

But with that just to clarify my question. I wasn't really asking so much from a customer standpoint. I was thinking more of the business unit. It looks like now it flipped to EBITDA positive. And so anyway, I just wanted to make sure I was clear on that.

[Marcelo Fischer, executive]

Yes. Greg, it's Marcelo. So correct. I mean I think 2024 was just a fantastic year for BOSS Money from all angles. As you see, it's the yield that we cross the $100 million revenue mark, but now doing more than [ 20 million ] transactions a year on a run rate. It's also the [ poster ] that we retain both money between EBITDA positive. And we think strongly EBITDA positive. It generated about [ $4 billion ] in EBITDA. And by doing so, it lifted not the entire fintech segment, which includes also some other businesses which are much more on investment mode, some of them still pre-revenue. So BOSS Money has been a great engine for both top line and bottom line growth.

We finished our budgeting process for 2025 as fiscal year has just begun about a month ago. We believe that BOSS Money for '25 will probably delivered more than $10 million of EBITDA, more than double the EBITDA that they generated in 2024. And what's driving that is all the that you're seeing, right, is the continued around 40% growth, both in transactions and in revenues coming both from the digital channel and the retail channel. We continue to see that strength on the top line as we go into Q1, during the month of August, September. But more importantly, not to the leadership of Shmuel and Bill Pereira, we really have tackled the business in terms of improving operational efficiencies, a lot of automation. And that's starting to show itself on the bottom line, on managing that SG&A to allow the business to scale at a faster clip.

And our focus actually is going to be shifting a little bit now as we start the new year, not decide to push for continued 40% type of growth, but a little bit of a focus on trying to improve for what for us is the most important metric in this business, which is gross profit, gross margin per transaction, what we call GMPT. We are starting to make some changes in pricing to generate higher GMPT even in that cost a little bit in terms of top line growth, but that's going to further yield okay, better and stronger bottom line cash flows.

[Samuel Jonas, executive]

Yes. The one thing I would say is I think Marcelo might be being a little bit conservative on his projections. But again, as I said in the beginning, it's really a question of whether or not you want to have expanded GMPT or a longer lifetime value of every customer. We try to balance that in both having good profitability as well as many happy customers that stay with us for a very long time.

[Marcelo Fischer, executive]

To that extent and when we think about a [indiscernible] business in many ways like our mobile top-up business or our MTU business, which is part of our -- which is our largest revenue business of the corporation in our traditional segment. Also, the day you're going to start seeing some very nice growth on the top line. We have made some pricing changes to the portfolio, and that's really going to help contribute in terms of the overall decline in traditional communications to be a lot less than what you have seen in the past year.

[Unknown Analyst]

Great. And this is my first time dialing in for this call. So I'm not sure historically what topics you guys are willing to comment on from a forward outlook standpoint, but you just mentioned the decline in the traditional business and you think maybe that decline, rate of decline will moderate. I'm wondering could you comment a little bit on that. And then how much of an improvement in the rate of decline? And then it also looked like the high-growth businesses more than offset the decline in the mature business. So can you talk a little bit about what that means in your view for revenue growth if you expect that in 2025? And EBITDA, if you do provide forward commentary on that, I'm not sure.

[Marcelo Fischer, executive]

Sure. Let me take one thing at a time. Traditional segment and then look at the consolidated picture. So it's not a new story. In our Traditional segment, a lot of the -- most of the businesses there is our legacy long distance voice businesses. Those businesses have been in decline for now many years. We expect the revenues in both the evolution of coming business and also carrier to continue that rate of top line decline to be double digits. We are managing those businesses for maximum efficiency, strong cash flow generation.

Now we do not allocate significant capital for those businesses. And you saw in fiscal 2024 those businesses, the traditional segment declined its EBITDA by about $11 million. Now thinking about for this [ new ] year, 2025, both as a result of the large cost-cutting exercises that we did during 2024. We were quite stable, but we executed on them. And as I had mentioned in prior calls, we are going to start seeing the impact of that -- of those cuts in Q4 and beyond. So as a result of that, as well as what I mentioned earlier, as a result of this fact that the mobile top-up business, [ IDT's stock ] payments business, which is part of that segment, which is now in a faster growth mode, both in terms of volume as well as due to very strategic pricing changes. The conventional cost cutting and debt, you probably make the decline in traditional EBITDA for this coming year to be a lot less than $11 million, maybe around $5 million, $6 million for this coming year.

So like it probably be estimated to be about [ $60 million ] of EBITDA coming from the traditional businesses. And that leads really to the combined picture, right? I believe that fiscal 2025, we'll probably see a slight increase in consolidated revenue.

Now as the new businesses at the growth businesses start generating more revenue than the decline in the traditional side. But more important than that, if you look at the bottom line, one of the things that we have been very focused now for many years is to be able to demonstrate that we are able to increase bottom line consolidated EBITDA every year despite of the fact that our core businesses EBITDA has been coming down and become down strong.

I think now it's about 5 or 6 years that we have grown EBITDA on a consolidated basis. We finished 2024 with a record $90 million in EBITDA. Our Q4 that we just announced today EBITDA of $25 million, that's -- I think that it happened about more than 20 years. It's our highest EBITDA ever in IDT's history. And looking to 2025, with all the businesses now being EBITDA positive, we believe it could definitely [ top $100 million ] in EBITDA for 2025 at a tough guidance.

[Operator]

[Operator Instructions] The first coming from [ Will Carter ], private investor.

[Unknown Attendee]

Yes. On BOSS Money, obviously, really strong growth again this quarter and continues a really strong year. Where are you guys seeing a lot of this growth from? Are you taking share from competitors? Is this a growth pocket within the market? Interesting to just understand where that's coming from within the larger kind of competitive space.

[Samuel Jonas, executive]

I mean the truth is I don't really know. I mean we do survey with customers to find out who they've previously used for money transfer. And definitely, most of them have used others. So I guess to some degree, we're taking that business away from competitors. I think that we do a very good job cross-selling our customers amongst all of our different services and making sure that they're happy so that when they're similar on talking, they tell [indiscernible], and that drives them to us. As opposed to some of our competitors who spend wildly on customer acquisition, we really try to sort of have became I'll say about it and really not overspend.

We're very focused on making sure that, as I said, that we drive profitable customer relationships, long-term customer relationships. And we just make sure that things work for our customers and our pricing is as good, if not better, than all of the competitors that we track against. And that's really the simple answer.

[Marcelo Fischer, executive]

Yes. I believe that the BOSS Money brand is becoming a stronger presence in the customers that we're trying to attract for this service. Like until recently, we used to get comments that, oh, you guys at IDT, you do BOSS evolution calling, and we didn't know that you guys also offer a [indiscernible] called BOSS Money [indiscernible] way around. You from customer saying, "Oh, you got BOSS Money on the trade. I didn't know that you get a to do international long distance calling." Right? So BOSS is becoming a more stronger brand in the marketplace right now.

[Unknown Attendee]

Yes. Are there certain payment corridors where you guys feel you have outsized share? Or is it sort of across the different corridors between the U.S. and other countries?

[Samuel Jonas, executive]

Well, I mean, again, we today are almost 100% U.S. outbound. I mean we do it from Canada as well, but it's a small percentage. And I would say that, again, we have some countries that we have a high share of transactions to. And our goal is to try to make every country a country that we have a high share transaction. So obviously, you get to a certain scale, and it becomes more, I'll say, self-fulfilling. You have a big enough share and customers start telling each other about it. And we definitely have reached that in 1 or 2 of the markets. But hopefully, we'll get to a couple more this year.

[Marcelo Fischer, executive]

Yes. I mean part of the irony is that most money transfer operations in the U.S., for them, the largest corridor obviously, is Mexico. And for us, it's actually Mexico is not yet a very large corridor. It's not one of the top big corridor. We are growing our presence in Mexico. So we actually view Mexico as an opportunity at this point to try to get even more market share from [indiscernible].

[Unknown Attendee]

Got it. That's really helpful. And then my last question is on NRS on another amazing year. Congratulations, guys. It would be helpful just kind of maybe similar to the overview that Marcelo gave on what you think about 2025, any goals around terminal deployments kind of revenue targets and then maybe SG&A levels that will be required to get there?

[Marcelo Fischer, executive]

Yes. I mean NRS continues to be very robust. We expect and we have budgeted to continue to grow the network, the U.S. network by that roughly about 500 POS a month the year, right 6,000 POS a year, which is what has been the trend for the past few years on a net basis. That's objective going forward. That's going to be driven by the growth in Merchant Services by selling more and pay accounts together with our POS service continued to increase the operating levers of the business. I think right now, we're doing about 24% net margins, probably will go [ 25% ] net margin this coming year. It's always a balancing act of how much you want to be including that margin and top line, bottom line growth. So I think we have gotten a good balance level of investment and growth at the same time. So I would not be surprised if EBITDA grow, NRS grow another 30% is been here on top of the rep of $25 million that we delivered for this year.

[Samuel Jonas, executive]

Yes. I mean the only thing I would add to that is, I mean that we have some products that we only recently launched that we really don't know yet like say how they are going to impact our numbers long term. I mean I can tell you just on -- we launched kiosks in our stores for doing self-ordering, and we're sold out at them. I mean, hopefully, we'll have more of them in a month or so. But I mean so -- there are a lot of pockets of growth that I think we'll continue to make volume in every -- for what we do in every store be greater than what it is today.

I mean the interesting thing to me about kiosks is that it actually increases the amount of merchant services that are done in the store quite significantly. I mean when people are going to a counter and paying, they're much more likely to pull out cash from their wallet versus paying at a kiosk. And we launched our Canstar POS, which is our tablet-based POS system a couple of months ago, and it's going very, very well. And we're about to launch it in a couple of new form factors as well as we're now developing for iOS as well. And we expect to launch pay on the tablet as well probably by the end of this fiscal year.

So there's a lot of demand, and that will also be able to be self-sign up from our website, you can go on fill out a form, either letter, downloaded from the app store fill out forming that comes in the app and start doing transactions. And it's also been a very good product for our existing retailers to help them move the queue faster, especially on day when they're busier and they need an extra register. They just pull out a tablet and start moving the line. So yes, those are some of the new things that are happening.

[Operator]

Our next question comes from [ Max Martine ], private Investor.

[Unknown Attendee]

First of all, congratulations on the quarter. My question is relating to the remarks you guys said, "Under NRS, deploying hundreds of screens and new locations outside of our independent retail market." And I think you actually just covered a little bit in the previous question mentioned in the kiosk and [ Panther ] tablets for the screens do you guys -- is it all POS-related screens? Or are you guys looking to kind of like offer screens where it's just pure digital of home advertising?

And the second part of the question is just on the new locations, like what verticals are you guys looking at? Do you still see like a lot of brands within your core market? Are you guys looking to really expand between the verticals now?

[Samuel Jonas, executive]

Great. So a bunch of questions there. So I'll try to remember all of them when I give you an answer. As far as new locations for screens, we're doing right now, hotel lobbies is actually a big push for screens, which just we placed a couple of hundred over the -- this past quarter. We just ordered 1,000 more for today for that vertical alone. And as far as new verticals, again, we're definitely trying to go to things that are adjacent to us, whether or not that's hardware stores or quick service restaurants, anything that's SKU-based is really still our main focus.

Liquor stores is definitely a big focus. We just hired someone to run, I'll call it, our liquor store division to really make sure that it's completely customized for everything that they need. We continue going after gas stations. We continue testing the waters in some other verticals. But again, QSR is probably our biggest vertical that is adjacent to where we are now. And that's -- so unfortunately, we're sold out of our kiosks for right now, but we'll be getting more shortly.

[Operator]

We have a follow-up coming from [ Amigo Alonzo with Maram Capital ].

[Unknown Analyst]

Again, I wanted to ask about the BOSS Money, it looks like you have a way a stronger presence in the Northeast with more retailers. I was wondering what's the strategy to grow nationwide. And if you have considered track in the public information that you released a number of retail locations that you have over the country and maybe the areas just like you do in NRS.

[Samuel Jonas, executive]

I don't know if we release the information or not. I mean I don't consider it to be a state secret, but we're slightly under 2,000 retailers that we do retail money transfer at. Again, similar to the comments that I made about lifetime customer value and GMPT, we're not focused on the number of locations that we have, but we're focused on making sure that the locations that we have are profitable and are doing a lot of transactions. That's really our goal. We don't want retailers that do a handful of transactions. They cost us more to have than they're worth the effort in having. So we do open and close a lot of locations for that reason. However, what I would say is that we are definitely focused on growing our retailer base, but the majority of the growth that you're seeing is really in the digital verticals. And that can continues to be our main focus, and that continues to be where we're having solid profitability from.

[Operator]

As there are no more questions, this concludes our question-and-answer session and conference call. Thank you for attending today's presentation. You may now disconnect.