Fomento Economico Mexicano SAB de CV

NYSE:FMX

Earnings Call Transcript 2019-Q4

[Operator]

Good morning, and welcome, everyone, to FEMSA's Fourth Quarter and Full Year 2019 Financial Results Conference Call. [Operator Instructions]

During this conference call, management may discuss certain forward-looking statements concerning FEMSA's future performance and should be considered as good faith estimates made by the company. The forward-looking statements reflect management expectations and are based upon currently available data. Actual results are subject to future events and uncertainties, which can materially impact the company's actual performance.

At this time, I will now turn the conference over to Eduardo Padilla, FEMSA's Chief Executive Officer. Please go ahead, sir.

[Eduardo Padilla Silva, executive]

Good morning, everyone, and welcome to FEMSA's fourth quarter and full year 2019 results conference call. Juan Fonseca and Jorge Collazo are also with us today.

As we usually do, we'll focus the call on the consolidated figures for FEMSA and on FEMSA Comercio's results since many of you probably have the opportunity to participate in Coca-Cola FEMSA's conference call yesterday. We want to use today's call to try to add some color and some qualitative elements to the discussion as well as to hear from -- your views and answer your questions.

Our results for the fourth quarter were, again, generally consistent with the performance trend set earlier in the year at most of our businesses. FEMSA's Comercio Proximity Division continued its double-digit revenue growth driven by robust same-store sales in Mexico, delivering stable operating margins on the back of solid expansion at the gross level.

For its part, the Health Division experienced severe operational disruptions in Chile that came on the top of an already challenging year -- I'm sorry, stable operating margins on the back of solid expansion at the gross level.

For its part, the Health Division experienced severe operational disruptions in Chile that came on top of an already challenging year, more than offsetting the steady improvements accessed across other markets. The Fuel Division was able to add a small number of stations to its network and managed to deliver profitability gains in a challenging environment.

For its part, Coca-Cola FEMSA continued to see good volume trends in Brazil and Central America and healthy pricing across most of its markets.

On the strategic front, the fourth quarter was a busy one. First, we successfully closed our JV agreement with Raízen to develop the proximity and convenience formats in Brazil, and we're making good progress enhancing the organization that will support our growth in these key markets.

Second, we completed our investment in Jetro Restaurant Depot, giving us the opportunity to partner with and learn from the leader in an exciting marketplace that is new to us, and who have an attractive future in Mexico and Latin America.

Third, through Solistica, FEMSA logistics platform, we acquired AGV, a Brazilian value-added warehousing company, which fits and complements very well our full and less-than-truckload distribution capabilities, allowing us to become the first fully integrated third-party logistics solution provider in Brazil.

Fourth and finally, we were able to buy our -- to buy out our minority partner in Socofar Chile, becoming the sole shareholder of our South American health operations. We also bought out our minority partner in the Mexican company in the Health Division. So now we own 100% of our health platform, which will allow us to operate more efficiently and to better exchange best practices across markets.

We continue to work to find additional opportunities to deploy our capital according to our strategic intent and our capability set, and we will keep you posted on any new development.

Moving on to discuss FEMSA's consolidated quarterly numbers. Total revenues during the fourth quarter increased 5.7%, while income from operations decreased 0.5%. On an organic basis, total revenues increased 3.9% and income from operations decreased 1.2%. Net income decreased significantly, reflecting a noncash foreign exchange loss related to FEMSA's million dollar-denominated cash position, higher operating expenses at Coca-Cola FEMSA coupled with a demanding comparison base, driven by the results of discontinued operations related to the sale of operating of Coca-Cola FEMSA in the Philippines in 2018. Our effective tax rate was 39% or reflect a higher tax rate at Coca-Cola FEMSA.

In terms of our consolidated net debt position during the fourth quarter, it increased by approximately MXN 27 billion compared to the previous quarter to reach a net debt of MXN 47 billion at the end of December, reflecting the successful cash deployment on the investments I just described.

Moving on to discuss our operations and beginning with FEMSA's Comercio Proximity Division. We opened up -- opened 490 net new OXXO stores during the fourth quarter, reaching 1,331 net store openings for the last 12 months. This year includes new stores in Mexico as well as international. It is worth mentioning that also Colombia and Chile continued to perform above trend.

Revenues from this division increased 10.6%. OXXO same-store sales were up 5.5%, consistent with our long-term mid-single-digit expectations. These were driven by a 7.8% increase in average customer ticket, partially offset by a 2% decrease in store traffic.

In terms of the composition of same-store sales, during the quarter, we continued to see meaningful price increases in some of our destination categories. And as a result, we again saw consumers adjusting the frequency of their visits to our stores.

Moving down the income statement for the fourth quarter. Gross margin expanded by 40 basis points, reflecting: number one, growth of the service category, including income from financial services; number two, healthy trends in our commercial income activity; and number three, increased and more efficient promotional programs with our key supplier partners.

Income from operations increased 10.1%. Operating margin remained stable, in line with our expectations even as we: number one, continued our gradual shift from commission-based stores -- teams to employee-based teams; number two, stepped up investments in IT, including our cybersecurity and digitalization efforts; and number three, continued to incur higher secure cash handling costs driven by increased volume and higher operating -- operational costs, although this pain point is steadily becoming less relevant.

Energy costs were a source of relief as we continued to increase the number of OXXO stores that are now getting electricity from wind sources.

Moving on to the cost of FEMSA Comercio Health Division. We added 31 drugstores during the quarter to reach 3,161 units across our territories at the end of December and 800 total net new stores for the last 12 months. Including the integration of GPF in Ecuador, revenues increased 12.5%, while on an organic basis, revenues decreased 4.8%. Same-store sales decreased an average of 12.2%, reflecting severe disruptions to our operations in Chile and a negative currency effect from depreciation of the Mexican peso relative to the Chilean and Colombian pesos.

Gross margin contracted by 10 basis points in the quarter, reflecting: number one, new pricing regulations in Colombia; number two, increased promotional activity in Chile; and three, the consolidation of GPF in Ecuador. These were partially offset by improved efficiencies and more effective collaboration and execution with key suppliers in Mexico.

Operating margin contracted by 90 basis points as cost efficiencies and tight expense control in our legacy territories were more than offset by lower operating leverage in Chile; number two, the consolidation of Corporación GPF, which has a relatively higher operating expense structure; and number three, expenses related to the restructuring programs at our operations in Chile and Ecuador. For its part, at FEMSA's Comercio Fuel Division, we added 4 net new gas stations to reach 545 units at the end of December, which is still suboptimal but at least points in the right direction. Same-station sales decreased 5.5% in the fourth quarter, and gross margin was 10% while operating margin reached 2.1% of total revenues. Operating expenses decreased 16%, reflecting an easy comparison base in the fourth quarter of 2018, where we recorded provisions related to certain unprofitable institutional accounts, partially offset by: higher wages and improved compensation structure for our in-station personnel, aimed at reducing turnover in a tight labor market; and two, the expenses related to the transition into the new OXXO GAS brand image.

Finally, moving on briefly to Coca-Cola FEMSA. As John highlighted yesterday, Mexico's top line continued to grow with the growth of solid pricing. And Central America again posted good results, reflecting momentum in Guatemala, while a recovering environment and a strengthened portfolio helped to deliver volume growth in Brazil during -- in Brazil. During the fourth quarter, Coca-Cola FEMSA has improved its balance sheet by reducing net debt and is now in a position to increase its dividend. If you were unable to participate in Coke's FEMSA conference call, you can access a replay of the webcast for additional details on the results.

Finally, let me talk a little bit about the year at the beginning. We assume the consumer environment in Mexico remains resilient, while Brazil continues to show gradual resurgence, and we are cautiously optimistic about the rest of our markets. More specifically, let me share with you some broad direction -- directional expectations for our main operations.

For FEMSA Comercio Proximity Division, we expect OXXO openings to be in line with 2019, so 1,350 units across markets. As you know, we have made strides in fine-tuning the value proposition in each of OXXO's international markets. And we are -- and as we generally scale these operations up, they should cease to put pressure on our margins and eventually begin to contribute to our profitability.

In terms of OXXO same-store sales growth in Mexico, we should remain within our long-term expected range of mid-single-digit growth. Operating margins will be under a bit of pressure, particularly given the continued strategy of improving the compensation of in-store personnel and the increased pace of store growth in South America. Additionally, during 2020, we expect to continue investing in OXXO's digital strategy as we continue developing the OXXO digital ecosystem. On the flip side, we should continue to benefit from the gradual rollout of the Modelo beer portfolio to certain territories in Mexico.

For FEMSA Comercio's Health Division, in Mexico, we'll continue to deliver improving profitability of our accelerated unit growth while increasingly leveraging our consolidated operating platform with our suppliers and customers. In South America, we expect another strong year in Colombia, while we remain cautious about Chile as there are still many moving pieces around new policies, social and regulatory change. In terms of margins, we should see stable to slightly expanding operating margin.

For the Fuel Division, in the group, 2019 was a slow year in terms of expansion. And at this point, we cannot say that the regulatory bottleneck will be fully resolved. We are confident that we have enough stations in the provinces to resume growth. Therefore, we see the Fuel Division expanding at a 10% rate in terms of other service stations in 2020 and expect profitability to remain stable.

In terms of dividends to be paid in 2020, our Board of Directors will determine the proposal to shareholders when it meets in a couple of weeks. So we don't have the number for you yet, but we will share it as soon as we can.

And for the capital expenditures expectations, we are modeling 6% of revenues for Coca-Cola FEMSA and FEMSA Comercio Proximity, 3% of revenue for Health, 2% of revenue for Fuel and approximately $100 million for the logistics and refrigeration operations. This will take our consolidated total CapEx to $1.5 billion for 2020, of which more than 60% will be deployed in Mexico.

Summing up, we are cautiously optimistic on the consumer environment in our main markets, and we are confident in our ability to execute on our strategy and to keep using the levers within our control. And we're also aware of the challenge as we continue to work to allocate our capital to high-return opportunities, exercising discipline as we grow our platform across markets with a view on long-term value creation. And with that, we can open the call for your questions. Operator?

[Operator]

[Operator Instructions] Your first question comes from the line of Luca Cipiccia from Goldman Sachs.

[Luca Cipiccia, analyst]

Given that I have only one, I actually wanted to ask something a bit more general. Maybe today is not the best day for it, but I wanted to take a stock of the fact that 2020 is the 10th anniversary of the Heineken transaction and the 5th anniversary since the end of the lockup. And looking back, I was running the numbers, but a lot has happened since. To put it another way, the Heineken transaction was about 11,000 OXXO stores aglow and 5,000 OXXO stores and growing when the lockup ended. And in the meantime, especially in the last 5 years, you've become the largest drugstore operator in Latin America. You've put new services into OXXO very successfully. You've now entered new markets, et cetera, et cetera, while if I look at Heineken, and maybe I'll point to your last week, also, the share price was that high, so that investment has continued to deliver. Yet I put it all together in the context over the last 5 years and FEMSA's share price is as stable as a rock in spite of the dynamism of the underlying business. So my question would be the following. If you can share your thoughts on directionally, one, what is your best explanation of why that is the case? Where do you feel there is a misunderstanding, if any? Secondly, is this becoming a bigger cause of frustration recently or at least given how many things are going on in the underlying business, how little the market seems to have taken notice? And thirdly, are you going to do something about it? To put it in better words, is there a plan to address it, whether -- not necessarily changing capital structure, but in order to be able to make the underlying retail business not only sort of emerge more clearly? If you can share your thoughts on this, I thought it would be a good time -- not a good day, but a good time given the anniversary, to maybe have a discussion on this.

[Eduardo Padilla Silva, executive]

Okay. Thank you, Luca. Well, basically, the -- our footprint is within the Latin American footprint. And currently, the economies in Latin America aren't in the best of all times, and growth is really something that is sluggish into this footprint. And even Chile, where we were very happy with the investment that we made and the past events in the last quarter in 2019, we're not necessarily in the direction for growth opportunities. So what we really think is that with this Latin American footprint, how can we give a more stable growth environment for our shareholders? And that's what we have in mind, how to invest our capital to have a more stable base for growth and for the long term. So secondly, I will say that of the bet that we have and detailed in OXXO in Colombia -- in Mexico, we're still growing, and we're very positive. We think that the opportunities that we might have in the digital environment, we might be able to grasp them probably in 2021. But I think the opportunities now for growth and also in Colombia and Chile, we're very happy because those stores now are profitable. The problem that we have is we lack scale to become -- to have profitable operations there.

In health, I think we have the -- now by owning 100% of the operations in Mexico and so far in South America, I think we will be in a better position to bring out more -- to leverage the scale of this platform and look for opportunities within these operations. And I think we are foreseeing that we will be able to leverage the -- from the knowledge that we have in South America, leverage the Mexican operations and from something that we have here, take them also to South America. I think -- we are positive that I think we are investing in the right sectors. We are prepared, really, for better times in Latin America. And even the gasoline business. The gasoline business in Mexico, it changed, that the regulators also are gaining more in control. And we have had difficulty in expanding our operations in Mexico. So I think we -- Heineken has proven to be a great place where we raised the proceeds of the sale of the brewery. And I think so far, the environment that -- well, also in the -- from the Coca-Cola -- from the CSD side and the Coca-Cola FEMSA, again, CSDs are still growing. But again, this economic environment that we are facing in -- within the Latin American footprint, we have not had the right growth. And I think we still have -- FEMSA is a very -- an outstanding company, that we have a lot of capabilities, very much protected in the way that we are everywhere in Latin America, where we are very good in operations. We are very stable in execution. And really, the challenge is how can we leverage those capabilities somewhere else to keep growing? And I'm glad you're asking this because it really is something that worries us, that we have to become -- we are a growth company, and we -- that's the way we define ourselves. I don't know if you want to add anything, Juan.

[Juan Fonseca, executive]

Yes. Luca, this is Juan. Yes, I think just continuing a little bit on what Eduardo has been saying, I think Coke FEMSA, certainly, when you look at the sum of the parts, actually, if you look at a 10-year time frame as you are doing, that still captures many of the years when Coke FEMSA was still very much on a growth spurt, if you will, acquiring a lot of bottlers in Brazil and in Mexico. And of course, more recently, given some headwinds having to do with the sentiment towards the category, among others, we probably -- some of the acquisitions in Brazil happened that maybe right before Brazil went into a number of soft years. Obviously, what ended up happening in the Philippines, where we also saw that avenue for growth curtailed. I mean if you just look at, as I said, at the sum of the parts, the multiple that has compressed the most have certainly been that of Coke FEMSA. I think generally, as bullish as we've been on Brazil, we paid a little bit of a price also on the logistics side. We made investments in Brazil at about the same time as Coke FEMSA was making large investments in Brazil. And so those few years, from 2013 until pretty much now, have been slow years in Brazil. And quite frankly and even more broadly, I think what you're seeing is this retailization of FEMSA that I mentioned on the last call, where the retail businesses continue to grow as fast as ever and we continue to deploy capital in assets that are related to the retail business. And so of course, the share price worries us, and it is frustrating to look at the flat performance even as we know that so many cylinders in our engine are firing more than adequately. So we have the benefit of having some capital to deploy. And I think this informs our decisions in terms of what types of businesses this capital goes to, also addressing, as Eduardo said in the beginning of his comment, the high volatility that we've seen in Latin America and therefore, the willingness of the Board and the management team to look for opportunities in the U.S., as we did with Jetro. So hopefully, this very long answer is helpful.

[Luca Cipiccia, analyst]

No. Absolutely. And I guess, my point was exactly this, so it has to find a fault in the operating sort of growth and dynamism, especially in retail, but one has to wonder what can be done for it to be emerging, not necessarily -- and I guess, to some extent, more indicators point to the capital structure, whether that is right or wrong. But it seems that it's become a bit of a liability from a value crystallization perspective or, I guess, I can't really think of any other reasons.

[Operator]

[Operator Instructions] Your next question comes from the line of Antonio Gonzalez from Crédit Suisse.

[Antonio Gonzalez, analyst]

I wanted to ask very quickly. Just first, a quick follow-up on the previous question from Luca. And I dialed in later so apologies if I didn't capture your entire answer. But first, I wanted to ask on some of the investments that you've done recently. Perhaps, some of them are more early stage. Of course, they're not publicly traded like Heineken or Coca-Cola FEMSA. So have you thought of how can we, analysts and investors, track your progress here? I understand, obviously, that in some cases, you might have commitments with the owners and so on, hence, providing a full P&L might be more challenging. But going forward, are you thinking of at least sharing with us the net income? Or how do you track how value crystalizes in some of these investments? So just that as a follow-up. And if I may, very quickly, I wanted to ask your perspective for, separately, OXXO's margins for this year. Am I right in thinking that as you accelerate your digital investments this year, the margin progression might be below your long-term guidance, which obviously typically has a margin expansion in there?

[Eduardo Padilla Silva, executive]

Well, Antonio, the -- what we have -- the investment that we have in Jetro, we're very happy with the business. We are -- it's a growth platform who has some connections with our retail network here in Mexico. And the -- unfortunately, the owners are very critical about -- they want to -- they don't want to be in the public space. And -- but we are very happy with the investment we made. It's a very -- it's a growth platform with lots of opportunities. And we think that we probably -- by having this connection, we'll be able to come up with some of these platforms also to place it in Latin America. I see your concerns and I sympathize with them. And I think it will be work that we have to do with our partners to see how -- what links or what connections we can provide you so you could model better and understand better these investments that we make. I don't know if you want to complement the margin question. Or...

[Juan Fonseca, executive]

Yes. No -- Antonio, I even think -- on this one about disclosure, before moving on to the one on margins, I mean, certainly, we've tried to -- using, for example, OXXO's growth rates and profitability numbers and return numbers, we try to establish some parallels or some comparisons to try to put you and investors in the right ballpark in terms of historical performance for this company. And I expect we'll continue to look for and hopefully find some ways to give you an idea of how this is going, obviously, without disclosing any numbers that we're not allowed to disclose. To try to kind of complement this, there are other parts of our company where the disclosure has been lower than what we normally would have. Of course, there's this big -- or there's FEMSA that is -- keeps growing. We made another acquisition in Brazil, as you know, on the logistics side on Solistica. So there's definitely a lot of work going on this year with the team at Solistica to get them ready for prime time, so to speak. And our expectation would be that 2021, their information would be broken out so that you can then have access to a full P&L like you look at the other components of FEMSA. So we understand that as we are deploying this capital, the structure is becoming a little bit more complex, and there are more boxes on the chart, so to speak. And if you're trying to put together a valuation, we need to work with you and provide you with as much disclosure as possible to try to minimize the guesswork. So at least for Solistica, which is now more than a $1 billion company, you should expect those sets of numbers basically a year from now. And in the meantime, we'll try to kind of bring into the ballpark as much as we can. In terms of the margins for OXXO, you are correct that -- I mean I think if we start from a baseline of stable margins, there are these 2 initiatives that we've talked about a little bit. One, having to do with international growth. So the faster we grow in Chile, Colombia, Peru, and to some extent, Brazil, even though that's already shared with our partner there. But the faster we grow there, that's going to put a little bit of pressure on the margins because we have yet to get to scale in either of those countries. And the other one having to do with the digital strategy. And again, I think this should be a year where there's more information coming your way in terms of the development. And again, hopefully, getting ready for prime time on that front as well in terms of the new OXXO, the 3 different legs of that strategy. And so the faster we grow there, also, it will put a little bit of pressure on the margin. So in both cases, I think if there is a bit of pressure on the margin, it will be for the right reasons. So having said all that, I would not expect -- I mean, we're really talking about maybe 10 basis points, 20 basis points at the most. So again, if we start from flat, maybe minus 10, minus 20. And then as Eduardo mentioned, on the flip side of that, we do have a little bit of a tailwind coming from the beer agreement. And so that continues to be as strong as it has been. And of course, we started early this year with some more cities getting the Modelo portfolio. So you now have places like Querétaro and Puebla and at Guanajuato getting the brands that are historically very popular there. So that should give us a little bit of a relief from the margin pressure. So that's how we're looking at it currently, Antonio.

[Eduardo Padilla Silva, executive]

I would add also from the beer side that we really -- these new territories that we've been acquiring, that we've been mixing with the Modelo brands, I think we've been very happy with the performance of the Modelo brands and it really is as expected. And I think the only market that we still are -- growth is not coming yet is Mexico.

[Juan Fonseca, executive]

Mexico City.

[Eduardo Padilla Silva, executive]

In the Valley of Mexico. I think the size of the city and the way to connect to consumer, how to deploy better the beer platform in Mexico City, and that's still a challenge. We're still growing but not as fast as we thought it will be. The rest of the markets, we are very satisfied with the growth that we have received from the Modelo brands.

[Operator]

The next question comes from Benjamin Theurer from Barclays.

[Benjamin Theurer, analyst]

Actually goes into the same direction, a bit of a follow-up from the first 2 ones. So if we take a look at the more recent performance and the increase in same-store sales performance in the Proximity Division, and clearly, the last quarter was very strong on ticket, and you gave some explanation to it. And I remember you've pointed out that you're aiming for something around the mid-single-digit same-store sales growth. So if you had to take a look at the economic situation in Mexico, the economic situation in the other markets you're operational on the Proximity Division, would you still call 2020 to be a likely year to see that mid-single-digit growth rate keeping pace with a similar composition, driven by stronger ticket maybe than traffic? Or where do you think are we going in terms of the organic growth, if you want to call it that way?

[Eduardo Padilla Silva, executive]

Well, let me start from the smaller operations. In Chile and Colombia, we're very happy. In fact, we've been surprised that the social instability that we have seen in Chile make our stores more important for the consumer because it seems like the consumer is moving less. And now the neighborhood stores are becoming more important in the social -- in this current social environment that we have in Chile. So same-store sales, we have grown dramatically, so we're very happy with it. On the other hand, Colombia, it seems like after a very long period of time of trying to find out the right value proposition, we are now in place and the stores are growing very rapidly, too. So again, the -- Chile and Colombia, it seems like the current platform and the way the OXXO's -- the value proposition of the OXXO stores are connected with the consumer, I think, makes us very optimistic of the environment. Unfortunately, the -- we don't have enough stores yet, and we still have some room -- a place to go. In fact, we might -- we would love to find some minor acquisitions just to expand this platform. But now that we understand that the current value proposition of OXXO in those markets is the appropriate one and is very well connected with the consumer expectations. For Mexico, I will ask Juan to complement what I'm just saying. But I think it really -- if we face kind of the same year that we faced 2019, I think what you said is still -- it is correct. If we had a more favorable environment, we'll be more optimistic again. But again, we don't know really what's going to happen with the current Mexican situation. We expect that will be similar to last year. So I would say what Juan said about the -- give you a ballpark figure of what the number will be we feel comfortable. I don't know if you want to add anything, Juan.

[Juan Fonseca, executive]

Yes. Thank you, Eduardo. Ben, yes, I would just say, I mean, in terms of the growth, international growth, one data point that I wanted to highlight has to do with the fact that even though the international stores just represents about 1% of the store base today, they will contribute more than 10% of the growth in stores this year. So I think that's powerful. 1% of the base today, but more than 10% of the new stores this year are going to be opening in Chile, Colombia, Peru. And I'm not really counting whatever happens in Brazil in that number. So that -- I think you're going to increasingly hear us talk about international now that those stores are ready to contribute to the profitability as soon as we get a little bit more scale. On the same-store sales conversation...

[Eduardo Padilla Silva, executive]

By the way, Peru, we are still working on it.

[Juan Fonseca, executive]

Right. Of the 3, it is the one that is the least developed probably. It's the newest.

[Eduardo Padilla Silva, executive]

It's the newest. And we are still finding out what we have to do there.

[Juan Fonseca, executive]

Right. Right. Now on the same-store sales growth, you're right on this. If we recall what we've been talking about the last couple of quarters where we've seen a lot of pricing being taken by the big CPG companies and this happening simultaneously too -- and maybe, obviously, related to a consumer looking for maybe bigger, more value for the money type of presentations, and of course, I think the Coke FEMSA results are also consistent and illustrative of this, where healthy pricing probably precludes a little bit of volume growth. So I'd also -- we continue to see that. Big categories, what we call destination categories. And I think tobacco, for example, is another good example of that. I would also mention, we are beginning to see a leveling of the slope on the services front and the financial services. We've had a number of years where we were looking at 20%, 20-plus percent type of growth as more and more people adopted OXXO as a place to pay for their things and get their transfers and their remittances and so on and so forth. We are seeing a bit slower growth on the services front, kind of in the single digits now. So that might have also a little bit to do with the traffic dynamics. But to Eduardo's point, we feel comfortable with kind of a mid-single digits. We've been printing a mid-single-digit number now for years. And so as of right now, we're not seeing anything out there that would make us change that expectation.

[Operator]

[Operator Instructions] The next question comes from the line of Álvaro García from BTG.

[Alvaro Garcia, analyst]

My question is a follow-up on, Juan, what you were just discussing, Juan, on cybersecurity and digitalization generally. Firstly, I was hoping you could provide some color on the growth of financial services, which you just did. And sort of how it fits into the traffic puzzle because as much as it's still growing, I was wondering if a deceleration sort of led to -- explain most of the traffic decline we saw in the quarter. And then secondly, I was wondering if you could take us into the war room sort of on your digital strategy and what's changed over the last 2 or 3 years. Maybe give us a preview of what new OXXO might look like and just sort of take us into the war room on that digital strategy.

[Juan Fonseca, executive]

Álvaro, this is Juan. Yes, let me take the second one first. I definitely think we -- if we think of the cyberstrategy -- and we mentioned cybersecurity as well as cyber as kind of a digital platform. I think on the cybersecurity front, as we communicated a few months ago, we did have a small breach a few months ago and obviously addressed it quickly. And it's -- the impact of that was very small. But nonetheless, we have -- we doubled our spending on that because clearly, the cybersecurity has become front and center, a vulnerability that we don't want to have. And so there's been a little bit of spending on that front. And we feel good about where we stand today.

On the digital strategy, we've spoken about 3 -- basically, the 3-pronged approach where you have, first -- and this is, I think, we -- probably where we are the most advanced has to do with kind of the digitalization of the store, basically meaning the ability to buy anything that we sell at the store through your phone and having delivered -- have it delivered. Obviously, given the assortment and the average ticket that we have, this is mostly relevant for the gathering occasion and for -- it's very different for us and it's for the big box players. So it's important but it's not game-changing in and of itself. On that front, I think the testing here in Monterrey has gone well, and we're ready to -- getting ready to expand the number of cities that have this viable product.

The second prong, which is the loyalty program, which we had originally managed as a separate application on the phone and is now being merged with new OXXO. Historically, we have looked at loyalty programs basically as a way to drive more revenues and doing the analysis based on whether or not the program could pay for itself or what did it do from a P&L standpoint. It's obviously now become very clear to everyone also included that the value of the loyalty program goes way beyond that. And obviously, it has a lot to do with consumer data and insights and how you can eventually monetize that information. And that -- I think we're moving pretty quickly in terms of the number of cities that the loyalty program is being tested in. I think right now, we're talking about 4 or 5 cities. Last quarter, we were talking about 2 cities. So that gives you an idea of how fast this is moving.

And of course, the final prong, the final leg of the stool, which is potentially, I think, the most important one, which is kind of the fintech platform, having new OXXO eventually function as a payments platform for people to pay a number of things way above and beyond what they purchase at the store, very much, again, replicating what they can do physically with cash at the store today. One data point that kind of stuck with me, we were having this conversation with the team at OXXO a couple of weeks ago. When you're looking at the loyalty program tests where we're doing both physical cards and the app, you still see a strong, strong preference from the consumer for using a physical card. So I think that's one of the data points that tell us that the consumer in Mexico is still moving relatively gradually in terms of embracing the concept of a super app. We assume it will happen, but it is going to take a while. So even though we have been moving maybe a little bit more slowly than we would have liked and maybe we started a little bit later than other folks, we feel good about the grounds that we're making up. And hopefully, later this year, we will have something a bit more tangible to show you in terms of the viable product from the fintech side.

[Eduardo Padilla Silva, executive]

But we do see also that the fintech side and this loyalty card will be connected.

[Juan Fonseca, executive]

Of course.

[Alvaro Garcia, analyst]

It was a very clear summary, very interesting. And I guess, on the first question, specifically on how this normalization of growth in financial services is impacting that negative traffic print, you sort of touched on that.

[Juan Fonseca, executive]

Yes. No, sorry about that. Sorry, Álvaro. I didn't actually get to that and I kind of ran out of steam.

[Alvaro Garcia, analyst]

That's a great answer.

[Juan Fonseca, executive]

No, on the traffic side, I think you're right. We have definitely seen a very gradual but very consistent slowing down of the growth. And again, we had years of 20%-plus growth. But it would seem that a lot of consumers have now adopted OXXO as a place to do their payments and their money transfers. And so I don't feel that we're getting as many new users. One thing that probably would challenge that statement is if you look at the number of Saldazo accounts, we continue to open those. So we're now just shy of 14 million accounts. So that's kind of a contrarian data point to a consumer that is no longer adopting the OXXO, people that were not using it for these purposes. But there's probably a relationship. And we still believe the high prices, fewer transactions from the main categories, soft drinks, cigarettes, that sort of thing is just powerful. But increasingly, it looks like the trend in services is also contributing to the dynamics we're seeing on the traffic front. So I think as the months go by and as the quarters go by this year, we'll have more clarity in terms of how this is really playing.

[Operator]

Ladies and gentlemen, all the time -- please go ahead. Sorry.

[Eduardo Padilla Silva, executive]

No. No, we're just going to -- we can see on our screen that there are no more questions lined up. We know that there are other big companies in our space that also reported this morning, so we probably shared some analysts and investors with them. So that -- I think that's it for us on the question side. So yes, thank you, everyone, and have a great day. And obviously, we are available for any follow-ups on your side.

[Juan Fonseca, executive]

Yes. Thanks very much. Have a good day.

[Operator]

Ladies and gentlemen, if you wish to replay the webcast for this call, you may do so at FEMSA's Investor Relations website. This concludes our conference for today. Thank you for your participation, and have a nice day. All parties may now disconnect.