Fiserv Inc

NYSE:FI

Earnings Call Transcript 2021-Q4

[Operator]

Welcome to the Fiserv 2021 Fourth Quarter Earnings Conference Call. All participants will be in a listen-only mode until the question-and-answer session begins following the presentation. As a reminder, today's call is being recorded.

At this time, I would like to turn the call over to Shub Mukherjee, Senior Vice President of Investor Relations at Fiserv.

[Shub Mukherjee, Senior Vice President of Investor Relations]

Thank you, and good morning. With me on the call today, Frank Bisignano, our President and Chief Executive Officer; and Bob Hau, our Chief Financial Officer. Our earnings release and supplemental materials for the quarter are available on the Investor Relations section of fiserv.com. Please refer to these materials for an explanation of the non-GAAP financial measures discussed in this call, along with the reconciliation of those mentioned to the nearest applicable GAAP measures. Unless otherwise stated, performance references are year-over-year comparisons.

Our remarks today will include forward-looking statements about, among other matters, expected operating and financial results, and strategic initiatives. Forward-looking statements may differ materially from actual results and are subject to a number of risks and uncertainties. You should refer to our earnings release for a discussion of these risk factors.

As a reminder from our last earnings call, we will now be using the term organic revenue, which has replaced internal revenue and is still calculated on a constant currency basis.

And now, over to Frank.

[Frank Bisignano, President & Chief Executive Officer]

Thank you, Shub, and thank you all for joining us this morning. As you know, we serve as the operating system for commerce and money movement across our client base of banks, credit unions, FinTechs and businesses ranging from SMBs to mid-market to large enterprises. We help our clients grow by extending our platform to capture new services and new money flows.

As we exit the second year of pandemic, we had another successful year of delivering on our growth agenda. We delivered 11% organic revenue growth for both the fourth quarter and full year at the high end of our 7% to 12% outlook that we originally provided at our December 2020 Investor Day. We expanded full year adjusted operating margins by 250 basis points. We also achieved 26% growth year-over-year in adjusted earnings per share to $5.58 well above our original outlook of $5.25 to $5.45.

Our merchant platforms Clover and Clover Connect for small and medium-sized businesses and Carat for enterprises are showing very strong growth. We are winning in omnichannel and seeing strong growth in value-added services such as Clover software, fraud, risk, lending and payment flows, including disbursements and cross-border.

Our acquisitions of BentoBox and NetPay give us the assets to enhance self-services service offerings in verticals like restaurants and allow us to power new flows via paybacks. We are successfully meeting our FI client's goal of driving digital engagement for our best-in-class online and mobile banking platform ability, as well as integrated mobile first surround solutions such as card hub featuring OnDot for retail customers and SpendLabs for small business customers.

Recall that we bought OnDot and SpendLabs in 2021 and are already seeing great traction with them. We expect these solutions will have a positive effect, strengthening our client value proposition across core banking, payment processing and the network business. We made outstanding progress on the integration of Fiserv and First Data.

The fourth quarter marks the completion of our cost synergy program. We achieved our target of $1.2 billion, $300 million above our original commitment and two years ahead of schedule. We actioned $480 million of revenue synergies and are now at 80% of the increased commitment of $600 million. We anticipate obtaining the full $600 million of revenue synergies by the end of this year, 18 months ahead of schedule.

Strengthening our leadership as our clients' partner of choice, yesterday we announced a definitive agreement to acquire the remaining ownership interest in Finxact. We were an initial investor in Finxact, a leading developer of cloud-native banking solutions that is powering digital transformation across financial services. This is an investment in the next-generation financial technology that supports our strategy to continuously innovate for our clients and broaden our total addressable market.

Finxact will not only augment our ability to enrich and accelerate the delivery of digital solutions we offer to our existing clients, but also broaden our solutions to include large financial institutions, fintechs, banking-as-a-service and embedded finance opportunities.

We've worked closely with the Finxact team and look forward to welcoming Frank Sanchez, his leadership team and the entire Finxact organization to Fiserv when the deal closes later this year.

Our business momentum and investments thus far position us very well for the future. Accordingly, we have good visibility into accelerating our organic growth to a rate of 7% to 9%, above our average for the last three years and in line with our medium-term outlook.

We expect 2022 adjusted EPS to be $6.40 to $6.55, which is a growth of 15% to 17%. This when combined with the 26% growth we delivered in 2021, will generate a two-year compounded annual growth of 21% above the high end of our medium-term outlook range of 15% to 20%.

Turning to the business segments. Let me start with merchant acceptance. We continue to focus on investing in our leading merchant operating systems Clover and Carat, to provide products and services that expands our addressable market and to drive growth for our clients in the SMB and enterprise space. These operating systems continue to perform well, and were key drivers of merchant acceptance organic revenue growth of 19% and 20% for the quarter and year respectively.

Clover continues to be the commerce and business management platform of choice for SMBs in the US and around the world. In 2021, as small business recovery to hold, merchants turned to Clover for leading in-store payment solutions, online commerce capabilities, and new vertical services to grow their business. We completed our acquisition of BentoBox, a leading digital ordering and delivering management platform to help out close to 200,000 restaurant owners on our platform reach more customers.

In addition to BentoBox, we signed a variety of strategic partnerships to enhance the tools restaurants need to be successful. One such example is our new partnership with Google, to enable customers to more easily find and order from Clover restaurant locations.

As we roll out, these holistic SaaS-based solutions, we see notable increases in the average revenue per merchant. We are very excited about continuing this success and replicating it across other verticals. Closing out 2021, Clover is better positioned than ever, as the leading operating system for SMBs.

Carat our omnichannel ecosystem serving enterprise clients continue to grow across the board. We saw particular strength in omnichannel transactions, which were up 51% in 2021. As the demand for omnichannel solutions persisted through 2021, demand for our integrated solutions such as disbursements, payback enablement, EBC and other digital capabilities rose to an all-time high.

Disbursements have become an important part of the consumer experience in many verticals through the pandemic. Consumers and businesses want simple fast access to their money digitally. Carat is well positioned to drive growth in disbursements as evidenced in its expanded relationships, with a number of companies within the insurance and ride-sharing sectors, as well as digital wallet companies, including marquee brands such as point base.

Turning to our cross-border capabilities, we continue to see strength from the recovery with double-digit cross-border transaction growth in 2021. Looking forward into 2022, we will continue to push deeper into key priority areas, including omnichannel disbursements and cross-border to expand the breadth and depth of services for our enterprise clients.

Moving to the Payments and Network segment. Organic revenue grew 8% in the quarter and 6% for the full year. Within the issuer business, we saw notable strength in general purpose active accounts, now ahead of pre-pandemic levels.

Our card business continues to provide growth above the segment average from strength in digital risk solutions, debit network volumes and debit transaction growth. Market-leading innovative solutions like CardHub and SpendLabs are both enhancing revenue and reducing churn.

In fact, SpendLabs product market fit is stronger than we had originally anticipated and this offering along with CardHub are notably contributing to our expanded presence with mid-market FIs for card processing solutions.

These surrounds not only greatly enhance the competitiveness of our credit and debit card processing offerings, but also serve to drive more cards into our debit network and more opportunities for Fiserv to offer risk and fraud, digital banking and account processing solutions, yet again demonstrating our ability to harness the power of our unmatched distribution platform.

Looking to 2022, we expect to see continued momentum from the ramp of our large credit issuer wins in 2020 and 2021, including Alliance Data, Atlanticus and Genesis three top 25 issuers, strengthen our digital offerings with CardHub and SpendLabs and strengthen Zelle.

Moving to the financial technology segment. The fourth quarter was in line with our expectations posting organic revenue growth of 4%, closing out the year up 4%. We finished 2021 strong on sales, with 48 new core wins, including competitive takeaways with marquee names such as Valley Bank and Dollar Bank.

Not only are we winning in core account processing, but also seeing success in cross-selling pan Fiserv capabilities to clients. This is demonstrated in our competitive takeaway of Great Southern Bank, an institution with more than $5 billion in assets. With this agreement, Great Southern Bank will be moving to a complete suite of Fiserv offerings across core account processing, digital banking surrounds, card processing and output solutions.

We are continuing to win in the higher-growth $1 billion to $50 billion asset segment. Clients continue to choose Fiserv as their strategic technology partner to power combined entities into the future. Key wins in 2021 include NYCB's merger with Flagstar and First Interstate Bank merger with Great Western.

Sales of digital surround solutions grew strong double digits in 2021, driven by the increased digital focus of our financial institution clients and the success of Mobiliti, our modern online mobile banking platform. We finished the year with 434 sales to existing and new logos. Sales to existing clients help deepen the penetration of our fully integrated digital surrounds such as Card Hub, Zelle and SpendLabs. It is clear that, our solutions are already winning in the market.

We will accelerate this momentum through our announced agreement to acquire Finxact, which will enable clients to quickly deploy modular banking services, including deposits, loans, cards as well as launch new banking solutions, including a digital bank, bank-as-a-service and embedded finance. We have already made strides in the category of EPI development and the market is recognizing our leadership.

In 2021, we are proud to accept an award for the best finance APIs for our Communicator Advantage API platform at the API World Awards and for AllData Connect, our data aggregation portal at the business intelligent groups 2020 to big innovation awards.

Looking into 2022 and beyond, the powerful combination of our market-leading banking cores, along with Fintech, which enables clients to launch modern flexible and highly personalized digital banking experience is inability our industry-leading online and mobile banking platform will position us to better serve our existing clients and a broader array of customers.

Now, let me pass the discussion to Bob for more detail on our financial results.

[Bob Hau, Chief Financial Officer]

Thank you, Frank, and good morning, everyone. I'll cover some detail on each of our segments. If you're following along on our slides, I'm starting with slide 5. We feel great about our performance for both the quarter and the full year, and we are well positioned to achieve a strong 2022 and beyond, with sustained value for our clients and our shareholders.

As Frank said, we are projecting 7% to 9% revenue growth for 2022, which is 150 to 350 basis points above our average growth over the last three years. Total company organic revenue was up 11% in the quarter, with growth across all segments led by the Merchant Acceptance segment, which grew 19%.

For the full year, total company organic revenue grew 11% also led by the Merchant Acceptance segment, which grew 20%. Total company adjusted revenue also grew 11% to over $4 billion in the quarter. And for the full year, adjusted revenue grew 11% to $15.4 billion.

Fourth quarter adjusted operating income was up 11% to $1.4 billion, and adjusted operating margin was in line with the prior year at a very strong 35.6%. For the full year, adjusted operating income increased 19% to $5.2 billion, and adjusted operating margin expanded 250 basis points to 33.9%. We expect 2022 margin to expand an incremental 150 basis points or more above last year. This is driven by strong organic revenue growth of 7% to 9% on a scaled business, and a continued focus on productivity, all while we continue to make meaningful investments for organic growth.

In addition, as you heard earlier from Frank, we are proud to announce that we reached our $1.2 billion action cost synergy goal in the quarter which is a result of our disciplined execution to drive value. Fourth quarter adjusted earnings per share increased 21% to $1.57. And through December 31, adjusted earnings per share grew 26% to $5.58.

Free cash flow was $1.2 billion for the quarter up 18% from fourth quarter last year resulting in a conversion of 119%. For the full year, free cash flow was $3.5 billion with a conversion to net income of 94% driven by strong revenue growth and increases in working capital, as well as capital investment and organic innovation for our clients, integration of our acquisitions and investment in technology infrastructure and real estate to create world-class collaboration space for our associates as we return to offices.

For 2022, we expect free cash flow conversion to be between 95% and 100% of net income. Investments in products and services to accelerate growth and the tail end of technology infrastructure and real estate investments particularly our new technology and innovation hub in North Central, New Jersey which we will occupy later this year.

Now looking to our segment results starting on Slide 7. Organic revenue growth in the Merchant Acceptance segment was a very strong 19% in the quarter and 20% for 2021. Global transactions and volume grew 13% and 16% in the quarter and 13% and 19% for the year respectively. Excluding the impact of the exit of a processing client we discussed last quarter, Global Transactions volume grew 18% and 22% in the quarter and 17% and 24% in the year, respectively.

Building off one of the best years for merchant location growth, we ended the fourth quarter with 10% higher global merchant locations versus the comparable quarter a year ago. Clover continues to build upon the momentum and strength of our product offering as opposed to a very strong 50% GPV growth year-over-year or $201 billion on an annualized basis.

We've seen exciting opportunities for Clover this quarter including our partnership with the University of [indiscernible] and the UBS arena in New York. These wins further strengthen our positioning with sports arenas globally and highlight our success in integrating the Bypass mobile business, we acquired in 2020. Carat our platform for enterprise clients, saw omnichannel transaction growth of 26% in the quarter, driven by 59 client wins including notable wins such as Papaya Gaming and expanded relationships with Wegmans, a regional supermarket chain with 106 stores and with a leading home improvement client to serve their clients end to end.

Our ISV volume this quarter through Clover Connect grew 64% year-over-year and 53% on a [indiscernible] CAGR. We signed 45 ISVs this quarter bringing our total sign to 187 for the year and we are winning both ISVs that are new to payments, as well as competitive takeaways. We had several notable international wins in the quarter including an expanded partnership with UnionPay International one of the world's largest payment networks to broaden the acceptance of UnionPay cards across Fiserv's global footprint and with FirstCaribbean International Bank for merchant processing across its banking footprint in the Caribbean region.

Additionally, we executed on an agreement with National Australia Bank for merchant processing in Australia. Adjusted operating income in the Acceptance segment increased 20% to $533 million in the quarter and adjusted operating margin was up 60 basis points to 31.3%, driven by continued top line strength. Through December 31, adjusted operating income improved 45% to $2 billion and adjusted operating margin grew 540 basis points to 30.8%.

Before I leave the merchant segment, as you may have noticed in our third quarter 10-Q filing, we anticipate the sale of a portion of our back book to a merchant alliance partner. This is fully contemplated in our outlook and we'll have less than a 50 basis point impact on adjusted revenue for the company in 2022. We expect the transaction to close in the current quarter.

Turning to slide eight. The payments and network segment posted organic revenue growth of 8% in the quarter, resulting in a full year growth of 6%. For the quarter, card services and digital payments outperformed the segment organic revenue growth rate. Credit came in slightly under the segment average and bill pay continued as a headwind.

Within card services, debit transactions grew 14% in the quarter. The strength of our credit offering for financial institutions was manifested in a notable win in the fourth quarter, an agreement with Randolph-Brooks Federal Credit Union, an institution with over $14 billion in assets and over 1 million members to provide our credit processing capabilities.

Within Issuer Solutions, we are well underway with our on-boarding the $120 million of new business we announced at our December 2020 Investor Day, as well as other mandates awarded since. We have completed the on-boarding of Atlanticus, a competitive takeaway; and BBVA an M&A consolidation win. On-boarding is well underway for Genesis, another competitive takeaway and for Alliance Data.

This momentum continues. In addition to the merchant processing wins I mentioned earlier, we also saw in long-term card issuing agreements with both National Australia Bank and UnionPay International. These wins demonstrate our ability to serve our clients on multiple fronts.

Consumer demand for content count and P2P offerings continued, with Zelle transactions up 71% and the number of clients live on Zelle was up 57% in the quarter. Finally, within bill pay, we have two notable fourth quarter wins in the health care vertical, demonstrating our strength in this high-growth segment of the market and broadening our client base from what has traditionally been the utilities and telecom focused offering.

Blue Shield of California, a leading health plan in California, has chosen to extend the relationship with Fiserv as part of their enterprise-wide process of digital transformation. Additionally, CareSource, a nationally recognized non-profit health care plan competitively selected Fiserv to improve their member experience through our robust technology platform.

Adjusted operating income for the segment was up 8% to $713 million and adjusted operating margin was down 20 basis points to 46.2% in the quarter given tough comps. Q4 operating margin was the second highest margin recorded for the segment, second only to Q4 of last year. For the full year, adjusted operating income was up 8% to $2.6 billion and adjusted operating margin was up 80 basis points to 44.1%.

Turning to slide 9. The Financial Technology segment organic revenue grew at 4% in the fourth quarter and for the full year within our medium-term outlook for this segment. Our digital banking capabilities and digital solution offerings continue to win in the marketplace. In the fourth quarter we added 14 new core account processing clients bringing us to 48 core wins in the year, more than half of which were takeaways. Mobile deposits in Q4, grew 9% over the prior year while self-service ATM deposits grew 52% over last year.

Adjusted operating income was up 6% in the quarter to $287 million and up 9% year-to-date to $1.1 billion. Adjusted operating margin in the segment increased 80 basis points in the quarter to 37.3%. For the full year, adjusted operating margin expanded 160 basis points to 35.8%. The adjusted corporate operating loss was $102 million in the quarter in line with our expectations. The adjusted effective tax rate for both the quarter and full year was 20% and in line with our expectations. We expect 2022's effective tax rate to be approximately 21%, up slightly as 2021 benefited from a few discrete tax planning items.

2021 was another demonstration of our disciplined capital allocation strategy, which includes fortifying our strong balance sheet, returning value to shareholders through share repurchases, driving organic growth through investment and pursuing high-value acquisitions. We invested approximately $850 million in M&A to acquire capabilities that we are best positioned to deploy across our scaled platform. We completed our acquisitions of BentoBox, NetPay and Integrity Payments, bringing our total transactions to seven in 2021. And as Frank mentioned, we further strengthened our portfolio through the announced acquisition of Finxact, a developer of cloud-native banking solutions.

Additionally, we returned $2.6 billion to shareholders through share repurchase this year, including $1 billion in the fourth quarter for 9.9 million shares. We have more than 42 million shares of repurchase authorization remaining. And finally, total debt outstanding was $21 billion on December 31st. The debt to adjusted EBITDA ratio decreased to 3.1 times, down nearly a full turn since we merged.

With that let me turn the call back to Frank.

[Frank Bisignano, President & Chief Executive Officer]

Thanks Bob. I'm very proud of the results we've accomplished with another quarter of double-digit adjusted revenue growth and double-digit adjusted EPS growth. Given the breadth and depth of our portfolio as well as our history of strong operational performance, we believe we will deliver 7% to 9% organic revenue growth and 15% to 17% adjusted earnings per share growth to a range of $6.40 to $6.55. We expect each of our business segments to deliver organic revenue growth within the range of our medium-term outlook.

Finally, I invite you to participate in an investor call we will be hosting in the next several weeks, focused on our merchant acceptance business with a particular emphasis on Clover, as a key driver of growth for the segment and the company.

In addition to delivering on our financial results, we continue to focus on our associates and our communities. Our approach to corporate social responsibility is designed to incorporate a philanthropic associate and community engagement to deliver thoughtful strategic decisions where we invest our time and talent. Diversity and inclusion remains on the top of our ESG agenda, and the results of our efforts speak for themselves.

In January of the current year, Fiserv was named to the 2022 Bloomberg Gender-Equality Index, marking our sixth consecutive year for this recognition. For the second consecutive year, Fiserv has been designated a best place to work for LGBTQ+ equality in the Human Rights Campaign Foundation's 2022 Corporate Equality Index. Now in its 20th year, the CEI is the national benchmarking tool on corporate policies, practices and benefits pertinent to LGBTQ+ employees. Since 2020, we have allocated $35 million of the $50 million commitment designed to help small minority-owned businesses affected by the COVID-19 pandemic and associated initiatives.

In Q4, Fiserv was ranked number four on Military Times Best for Vets Employers list, the fifth year in a row in the top five and number one ranked in our category. Continuing our initiatives to support better and affiliated businesses, this quarter, we announced an extension of our partnership with the Institute for Veterans and Military Families at Syracuse University. And during our fourth quarter season of giving campaign, associate donations along with corporate matching donations from Fiserv contributed to over 1,200 community groups globally. I am proud of the positive impact of philanthropic and community programs have had in 2021, and I look forward to us doing more in 2022 to help businesses and communities drive. I will close by thanking all 40,000-plus hard-working Fiserv associates around the world for working relentlessly to serve our clients and you our shareholders.

With that, operator, please open the line for questions.

[Operator]

Thank you. We would now like to open the phone lines for questions. [Operator Instructions] Our first question comes from Lisa Ellis from MoffettNathanson. Please go ahead.

[Lisa Ellis, MoffettNathanson]

Hey, good morning guys. Good stuff here. I had a question with just hoping to drill in a little bit on your outlook for Merchant Acceptance for 2022. I know you mentioned you're expecting it to return to the medium-term range. I think that's 9% to 12%. So, are you expecting Merchant Acceptance to get back to double-digit growth? And then could you drill in a little bit on two of the big drivers in there what you're looking for out of Clover and then maybe what you're looking for out of your international business as you look out into 2022 to give you confidence in that outlook? Thank you.

[Frank Bisignano, President & Chief Executive Officer]

So, first of all yes 9% to 12%. And yes we're driving business to double-digit. I think there's a multipronged effort here. And obviously we have a lot of assets in the portfolio that are performing very, very well whether it be ISV business, whether it be in Carat.

But specifically the growth in Clover, we believe will happen both in the US and then in our global expansion on it also. And we continue to see that have very, very strong visibility how deployment will happen outside the US during the course of this year.

And then you layer on top of that the Caixa partnership the Dacia partnership and you can see us extending out in all regions drilling. So, you should expect to see Clover growth. You should expect to see geographic expansion. But you should also expect to see strong e-com trajectory along with ISB trajectory as we continue to invest in Clover and Carat and the ISV business and continue to fuel our international growth.

[Lisa Ellis, MoffettNathanson]

Terrific. Thank you.

[Frank Bisignano, President & Chief Executive Officer]

Thank you, Lisa.

[Operator]

Next we'll go to the line of Tien-tsin Huang from JPMorgan. Please go ahead.

[Tien-tsin Huang, JPMorgan]

Thanks so much. Yes. Really happy to see the 7% to 9% organic revenue growth for this year. I want to ask just on the margin outlook to get there for the segments. Where are you investing more aggressively? I know you have some integrations and implementations to do as well plus productivity. So, any color there would be terrific. Thank you.

[Bob Hau, Chief Financial Officer]

Yes, Tien-tsin I'll start and Frank can jump in. I think you'll see continued investments in all three of our segments. Obviously, each one of them have a slightly different growth trajectory. As Frank just talked in answering Lisa's comment about the 9% to 12% merchant growth we expect all three of our segments to perform in the medium-term outlook range 4% to 6% for the FinTech segment and 5% to 8% for payments.

And you're seeing us focus on bringing new solutions to our clients on where they want us to meet obviously really across the board the continued drive for digital for mobile expanding out our capabilities to integrate all of our solutions.

You heard me in my prepared remarks talk about the new wins with UnionPay and with National Australia Bank, two individual contracts that both had merchant and payments incorporated in them.

And so we'll continue to invest in building out those capabilities. We continue to invest in our digital capability around our CardHub acquisition with Ondot with SpendLabs. Our ability solution our bank digital banking solution that we launched earlier this year, a cloud-native online banking solution will continue to expand in the marketplace. And obviously, once we close with Finxact will be a focus of ours as we build out that capability.

[Frank Bisignano, President & Chief Executive Officer]

Maybe I'd say one or two other things. We have tremendous visibility due to the amount of wins you've heard us talk about. You could see that, we have had very, very momentum in the sales cycle, and that's all about future growth. I also think the investments we are making, or for future growth. So the 7% to 9%, we're talking about here in the medium term is what's right in front of us, and we have pure visibility to it. But we also are integrating a lot of products building to the future being very offensive towards how we're going to build. And so when you think about our spending, it's really not against this year's revenue is for future year's revenue.

[Tien-tsin Huang, JPMorgan]

Yep. Thank you for the details guys. Thank you.

[Frank Bisignano, President & Chief Executive Officer]

Thanks, Tien-tsin.

[Operator]

Next, we'll go to the line of Jason Kupferberg from Bank of America. Please go ahead.

[Jason Kupferberg, Bank of America]

Thanks. Good morning, guys. Wanted to see what color you might give us just on Omicron impacts you may have felt in December and January, particularly in merchant but maybe a little bit on the issuer processing side too? And then just how that translates into how we should be thinking about first quarter revenue growth by segment? I know you generally have some pretty easy comps there in Q1? Thank you.

[Frank Bisignano, President & Chief Executive Officer]

I'll start, Bob could fill-in. I mean, it definitely had an effect. We saw it as we came through December, you definitely felt it and outside the US more than even inside the US, I'd say. But – and it has spilled into January across basically dividend credit, when you think about it, and affect the spending in general that, I view that, as a short-term issue nothing systemic there. Bob, anything you want to add?

[Bob Hau, Chief Financial Officer]

No, Jason, I think January consistent to how we kind of closed out December, a little bit light. Obviously, the US, Europe, the globe is dealing with Omicron. We're starting to see the restrictions in Europe lifted particularly in UK, Ireland. Germany has still got a number of restrictions in various regions. It's not a country-wide program. It's region-by-region. And we're starting to see those left. And so we expect things to improve as we progress through the quarter.

I do expect each of the four quarters to be within that 7% to 9% range. So I don't think we have any quarter that's well below that and another quarter well above that. But with January being a little bit lighter, there could be some impact to Q1 there.

[Jason Kupferberg, Bank of America]

Okay, great color. Thank you, guys.

[Operator]

Next, we'll go to the line of Dave Koning from Baird. Please go ahead.

[Dave Koning, Baird]

Yeah. Hey, guys. Nice year.

[Frank Bisignano, President & Chief Executive Officer]

Hey, Dave. Thanks.

[Dave Koning, Baird]

Yeah. Thanks. Hey. So I guess a couple of questions. First of all, on payments, 2021 it looked like full year about 5.5% organic and you're kind of saying 5% to 8% would be 2022. So I'm just kind of thinking through the accelerating and decelerating factors, like I would think debit probably decelerates, but then what – what should accelerate to kind of propel growth in 2022 to offset the debit deceleration?

[Frank Bisignano, President & Chief Executive Officer]

Yeah. We have seen some of that deceleration in debit. Again it was part of the December to January dynamic. We certainly see some nice lift from the credit issuer wins that started going live really the second half of 2021. So we've got a good lift from those in the full year of 2022 and with Atlanticus and ADS yet to on board here in early 2021 that will give us some nice lift. So I think our credit issuing business will perform nicely. The improvement or the new contract wins that we talked about in bill pay will help stem some of that headwind that we dealt with in 2021. And broadly, the contract wins and the implementations and new services CardHub is certainly having an impact on both our debit and credit business as we bring a more fulsome solution very digital state-of-the-art capability into our clients and we see some real opportunity there.

[Dave Koning, Baird]

Got you. Thanks. And just secondly the acceptance segment I was kind of looking back. It looks like the last few years mostly were down 3% to 5% sequentially in Q1. And you also mentioned selling the back book. I don't know how much impact that has. But is -- are we in kind of a pretty normalized like maybe down 3%, 5% sequentially?

[Frank Bisignano, President & Chief Executive Officer]

Yeah. So first the sale of the back book, we expect to take place this quarter. We're almost halfway through the quarter. It isn't closed yet but we do expect it soon. So it will be a modest -- it's a modest impact to the year, less than 50 basis points to the adjusted revenue for the company for the year. So a pretty small impact to Q1 particularly given that it's not yet closed. But I think you're largely in line. I don't expect any difference in terms of the seasonality as you go from Q1 -- Q4 to Q1.

[Dave Koning, Baird]

Got you. Thanks guys.

[Operator]

Next we'll go to the line of James Faucette from Morgan Stanley. Please go ahead.

[James Faucette, Morgan Stanley]

Great. Thank you very much. I wanted to ask quickly on capital allocation and you seem to have stepped up the pace of acquisitions recently. And I'm wondering with the slow-in in valuations that we've seen at least in public markets. Is that creating incremental opportunities for acquisitions do you think? And how dynamic or flexible can you be on capital allocation especially between acquisitions buybacks and debt reduction? Just love to get your sense and color around those topics. Thanks.

[Frank Bisignano, President & Chief Executive Officer]

Yeah. I mean, we talked about $850 million and then we have faded back here. Also I mean we feel very, very, very confident in our ability to deploy capital where appropriate and all of that to further accelerate growth rate. And I accentuate -- further accelerate.

Two, we think we're doing good at integrating these properties. And the properties that we've acquired we've also had invested. We invest in properties early, watch them grow with them, nurture and integrate them. So I think you should expect that these things are all strategically thought about ahead of time, whether it was a restaurant segment, whether it's our ability to bring a complementary product across our core. Our ability is without scale to be able to acquire some of these founder-led companies and then utilize them across our scale. I mean, you look at it an OnDot and that's already completely deployed, integrated and succeeding in the clients' office.

So we feel good about our ability to deploy the capital. We feel good about the platform's ability to scale the use. And they're all, to us, middle of their way of where our business model is. And that's how you should think about us deploying the capital or against acquisitions. Obviously, we had a very strong year in repurchasing, also because we thought it was appropriate to return money to shareholders in that fashion, $2.6 billion. So, I think, it's a very balanced approach.

[Bob Hau, Chief Financial Officer]

James, just to kind of put an emphasis on that last point from Frank. It isn't an either/or, it isn't an M&A or a share repurchase. In 2021, we deployed capital across the board. We spent $850 million on M&A. We repurchased $2.6 billion, so returned $2.6 billion to shareholders. That's the highest we've done as Fiserv, including $1 billion in the fourth quarter.

We continue to invest organically. And all that done at the same time, we lowered leverage to 3.1 times, down 0.5 turn in the year and really a full turn since our merger. So it really is about deploying what is significant free cash flow across the portfolio and in a variety of different ways.

[James Faucette, Morgan Stanley]

That’s great. Thank you so much, guys.

[Bob Hau, Chief Financial Officer]

Thank you, James.

[Operator]

Next we'll go to the line of Timothy Chiodo from Credit Suisse. Please go ahead.

[Timothy Chiodo, Credit Suisse]

Great. Thanks a lot for taking the question. I want to talk about inflationary impacts to the top line across a few of the segments. Within the acceptance segment, obviously, there's a little bit of hardware revenue. But with the rest of the revenue, maybe you could just remind us all on the proportion of that that comes via ad valorem fees or basis points, how much of that is on a cents-per-transaction or other? And then also within fintech, maybe you could just touch on the CPI-based pricing escalators worked into the contracts there for core banking. Thanks a lot.

[Frank Bisignano, President & Chief Executive Officer]

Sure, Tim. So you later relevance to that question to make sure I hit all of them. First and foremost, as you point out, we have a variety of different methods for revenue generation in our merchant business, certainly a mix of volume driven as well as transaction driven.

And of course the other element of that is, a variety of different distribution channels, whether it's a direct channel or through our partners or through a joint venture. So lots of different ways that that revenue comes to us.

Ultimately, we feel good about the pricing dynamic of the market. Inflation in 2022 will give us a natural lift on the activity that is volume based, as volume goes up on higher volume transactions, which can be higher volume activity we'll get a lift on that.

And roughly in the merchant business about 65% of our revenue is volume based pricing and about 35% is transaction-based.

If you turn to the Fintech segment, it's the segment that we probably have the highest level of CPI clauses in our contracts and certainly will be a lift for us in 2022, as those CPI increases go in. I don't have a percentage for you off the top of my head, but it's a good portion of the fintech -- excuse me -- or the core account processing portions of fintech that have a CPI index in it.

[Timothy Chiodo, Credit Suisse]

Great. Thank you so much for sharing those split within acceptance. Really appreciate that.

[Operator]

Next we'll go to the line of Darrin Peller from Wolfe Research. Please go ahead.

[Darrin Peller, Wolfe Research]

Hey, thanks guys. Can we just touch on the investments and the capital intensity you're putting into the business? Obviously, it's -- with the strong growth you have, it can probably begs the question of whether or not your free cash conversion should stay in this 95% to 100% range versus the historic median term, which I think we kind of anticipated. But I'd just love to get a little more color on what your thought process is on that? And then also whether or not we still feel good about the $25 billion of free cash over the next few years, $30 billion of capital deployment capabilities.

And then just really one quick follow-up. I thought it was interesting that you guys are hosting this call in the next few weeks on Merchant and Clover. Any kind of preview on what the goal is for that? Is it just to give us more comfort and color on sustainability and the breakdown of the business given how strong growth has been? Thanks guys.

[Frank Bisignano, President & Chief Executive Officer]

Yes. Why don't we start with the first? The concept on that is to really get you all to better understand the value being created for each client that when you think about average revenue per merchant Clover's impact to give you a real good look at the growth rate. And we talked to you about the e-com business too. We said cover the both. So when you look at it, you could see what that long-term ramp we have in here and the power of both of those platforms. So that would be answering the last part first.

We had talked about $30 billion of capital to deploy. That number hasn't changed for us at all and not changing in a conversion rate here. And if you want to think about what we're doing, I just -- I think it's about delivering integrated solutions as we acquire products, it's about delivering a changed experience ultimately in the client's office all designed at long-term accelerated growth.

So in many cases we're also building functionality, which has given us a greater total addressable market as we approach it. So it's completely offensive in terms of us leaning into the opportunity. The beauty of this platform is its size and scale and its client base, and that size and scale in that client base avails us more opportunity than we actually imagine when we put the two companies together and the complementary nature of the assets and the ability to invest is really about growth. Bob?

[Bob Hau, Chief Financial Officer]

Yes, Darrin, I think the two pieces I'd add I guess is one that the $95 to $100 that we have for 2022 and the $94 million we did in 2021 is in part driven by our increased spending on really three things. One is we are moving with a faster speed than we traditionally have around integrating new acquisitions. So, a classic example is we acquired OnDot in the first part of 2021.

And within a few months, we had that integrated in some of our mobile banking capability and started showing it as a truly integrated solution where traditionally we might have taken a bit longer to actually integrate. We might sell it as a bundle but really integrate it into the software offering. We're moving at a much faster speed.

Secondly, you heard us talk in this on the prepared remarks about technology infrastructure spending. That's really associated with the merger of Fiserv First Data and finishing the swing on that. That's capital spending we're doing across our technology infrastructure.

And then the third piece is building up some real estate as we bring our organization back into the office after been a couple of years of working from home. we're building out what we think are world-class collaboration spaces to respond to what employees want and need now to enhance that collaboration.

You heard us earlier in the year announced our new technology hub -- innovation and technology hub in North Central, New Jersey that will be built out and occupied later this year. So, that technology infrastructure associated with the Fiserv First Data merger and some of this real estate spend, you'll see kind of tail off at the end of this year and we will see a shift in free cash flow going forward.

[Darrin Peller, Wolfe Research]

That’s really helpful. Thanks guys.

[Operator]

Thank you. And our last question comes from David Togut from Evercore ISI. Please go ahead.

[David Togut, Evercore ISI]

Thanks. Good morning. Just bridging to the earlier question on inflationary impacts on revenue. Could you walk through the impact of inflation on your cost structure and what's built into the adjusted operating margin expansion guidance for 2022?

[Frank Bisignano, President & Chief Executive Officer]

Yes. Well, I would say, first of all, there's definitely a war on talent and there's definitely an inflation. And when you look in our model we've accounted for the world we live in within that guide. We are very maniacally focused on how to create these work environments that attract the best talent, retain the best talent, and continue driving innovation in a manner that gives us the outcomes that we've been getting and continue to drive forward. You know Bob--?

[Bob Hau, Chief Financial Officer]

Yes, I punctuate saying number one with 7% to 9% topline growth on our scale business that provides some nice operating leverage that will improve operating margin but also allows us to continue to invest in the company.

We also have a long track record of good strong productivity. The last couple of years that's been called integration savings or synergy, but we continue to have real opportunities for productivity. As such we feel comfortable that we'll have at least that 150 basis points of margin improvement in 2022.

[David Togut, Evercore ISI]

Understood. And then is the 95% to 100% free cash flow conversion target for 2022 the new normal going forward as opposed to the 105% plus, which we saw historically?

[Frank Bisignano, President & Chief Executive Officer]

No, I would not say that. Obviously at this point, we're not ready to update 2023. But given some of that technology infrastructure spend, and the real estate spend that I talked about – that I talked about earlier, I expect that to drift down as we exit 2022 and beyond.

[David Togut, Evercore ISI]

Thank you.

[Frank Bisignano, President & Chief Executive Officer]

Great. Thank you very much.

[Shub Mukherjee, Senior Vice President of Investor Relations]

All right. Thanks everyone for their attention today. Please feel free to reach out to our IR team with any questions, and have a great day. Thanks for your time today.

[Frank Bisignano, President & Chief Executive Officer]

Thank you.

[Operator]

Thank you all for participating in the Fiserv 2021 fourth quarter earnings conference call. That concludes today's conference. Please disconnect at this time, and have a great rest of your day.