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Welcome to the Fiserv 2019 Fourth Quarter Earnings Conference Call. All participants will be in a listen-only mode until the question-and-answer session begins following the presentation. As a reminder, today's call is being recorded.
At this time, I will turn the call over to Peter Poillon, Senior Vice President of Investor Relations at Fiserv.
Thank you, Ivy, and good afternoon, everyone. With me today are Jeff Yabuki, our Chairman and Chief Executive; Frank Bisignano, our President and Chief Operating Officer; and Bob Hau, our Chief Financial Officer.
Our earnings release and supplemental presentation for the quarter and full-year are available on the Investor Relations section of fiserv.com. Our remarks today will include forward-looking statements about, among other matters, expected operating and financial results, strategic initiatives and expected benefits and synergies from our recent acquisition of First Data. Forward-looking statements may differ materially from actual results and are subject to a number of risks and uncertainties. You should refer to our earnings release for a discussion of these risk factors.
Please refer to our materials for today's call for an explanation of the non-GAAP financial measures discussed in this call, along with the reconciliation of those measures to the nearest applicable GAAP measures. Unless stated otherwise, performance references made throughout this call are year-over-year comparisons, and all references to internal revenue growth are on a constant currency basis.
Also note that non-GAAP financial measures included in our earnings release and supplemental materials include the fourth quarter of 2018 and full-year 2019 and 2018 results for First Data, which have been prepared by making certain adjustments to the sum of historical First Data and Fiserv GAAP financial information. For additional historical combined financial information, please refer to the Form 8-K, which we filed on October 3.
As a reminder, we'll host an Investor Conference on March 25 in New York City. We expect the presentation to run from about 8:30 AM to noon, and we’ll also host a lunch following the program. We look forward to seeing you at this important event.
And now I'll turn the call over to Jeff.
Thanks, Peter, and good afternoon, everyone. 2019 was a year of transformation, growth and excellent financial performance. It was just over a year-ago that we announced our plans to transform the industry through the acquisition of First Data and just over 180 days since we've closed.
At the announcement, we shared our belief that First Data was a stronger business than people understood and that the industrial logic of the combination was incredibly compelling. We continue to get positive market feedback as we center on creating long-term and differentiated value for clients.
Although the transaction has only been closed for a short time, we've made substantial progress against our goals and are even more bullish about the scope of opportunities for the combined company.
Our key tenants of shareholder value, high-quality recurring revenue growth, expanding operating margin, strong free cash flow and disciplined capital allocation, were on full display in 2019. Our financial performance included internal revenue growth of 6%, adjusted operating margin expansion of 100 basis points, and we achieved our 34th year in a row of double-digit adjusted earnings per share growth.
Importantly, free cash flow was up 16% to more than $3 billion, driven by excellent free cash flow conversion of 118%. Sales were strong, accelerating to 15% growth in the quarter and up 10% for the year. We repaid debt as promised, divested several businesses and restarted our programmatic share buybacks earlier than anticipated. These outstanding results combined to deliver total shareholder return of 57% in 2019 and it was also up 118% and 226% for the three and five-year periods respectively.
Turning to 2020. Our performance outlook of higher internal revenue growth, superior operating margin expansion, adjusted EPS growth in the mid-20s and strong free cash flow is a great start to what we believe will be an outstanding decade for your company.
Results for the fourth quarter were right in line with the guidance we provided in Q3. Internal revenue growth of 5% was led by another excellent quarter in our merchant business, up 9% in the quarter and 10% for the full-year.
Adjusted earnings per share in the quarter was up 18% to $1.13 and adjusted operating margin was up 100 basis points to 31.4%. Free cash flow was outstanding, reaching nearly $1 billion in the quarter. Full-year internal revenue growth was up a very strong 6%, adjusted earnings per share was up 16% to $4 and adjusted operating margin was up 100 basis points to 29.7%.
Free cash flow for the full-year increased 16% to $3.3 billion. We are intensely focused on growing high-quality free cash flow and allocating that capital in a way that optimizes long-term shareholder value on both an overall and per share basis.
We continue to see strategic, operational and market proof points, which taken together reinforces the power of the combination. Momentum is strong and our opportunity to differentiate is greater than ever. The privileged relationships we have in our account processing businesses are critical in our strategy to serve clients exceptionally well.
One of our key priorities is to deeply integrate high value solutions, such as our bank merchant offering, which enables our clients to generate revenue while serving their most important customers. Along those lines, we signed 24 new account processing clients in the quarter, including 10 on DNA, such as AgFirst Farm Credit Bank with more than $34 billion in assets; American Eagle Financial Credit Union, the largest community-based credit union in Connecticut with $1.8 billion in assets; and Independent Bank with $3.6 billion in assets.
Our Clover platform has continued its stellar growth, increasing its annualized gross payment volume by more than 40% year-over-year. Payment devices shipped was up 25% for the year and the adoption of add-on Clover services continues to increase across the growing base.
We recognized the strategic importance of technology-oriented merchant acquiring and are focused on sustainably growing our ISV and ecommerce footprints through both sales and innovation. We continued to see digital momentum, signing more than 80 new direct ecommerce clients for the year and 23 in the fourth quarter alone.
Ecommerce transactions were up 30% for the year, reflecting the continuing strength of digital commerce globally. Our focus on delivering customer-based digital innovation, led to the recent connected commerce announcement, enabling Exxon and Amazon Alexa to team up the gas pump, utilizing voice-based technology.
We continue to see significant growth potential in our integrated payments business, where our ISV partners grew more than 25% for the year. Importantly, ISV revenue grew by nearly 60% in 2019 and we expect to see continuing strong growth moving forward.
Our merchant business also continues to perform well outside the United States, signing Delta Air Lines for acquiring services across several international regions. We also renewed our important merchant JV relationship in January with ICICI, one of India's leading banks, which positions us for further expansion in that important growth market.
ZA Bank is one of the first institutions to have been granted a virtual banking license in Hong Kong and has chosen Fiserv to manage its card processing, and Vietcombank, one of Vietnam's leading banks with more than 17 million accounts went live in January on our flexible and scalable signature international core processing platform.
With that, let me turn the call to Frank to provide an update on our integration and synergy progress.
Thanks Jeff, and good afternoon. It's wonderful to be here today, discussing the creation of new Fiserv to best-in-class integration. We are making great progress serving clients, enhancing our growth profile through revenue synergies, and moving the needle on cost actions.
At the same time, as you can see from our strong 2019 results, we remain focused on profitably growing our existing business to deliver shareholder value. We were excited to start the new decade by being named as a FORTUNE Magazine World's Most Admired Company for the seventh year in a row. This recognition is a testament to the hard work, dedication and commitment of our associates around the world. I am personally very proud to be part of this team.
As you know, we set initial five-year targets of at least $500 million of revenue synergies and $900 million of cost benefits. The pipeline reminds that we are highly confident in achieving these targets and continue to identify ways in which we can overachieve in terms of both quantum and timing.
We continue to advance a growing list of revenue synergies designed to deliver additional client value and incremental revenue growth. These initiatives represent a solid mix of near and long-term opportunities, which should enable us to serve clients in a way that will drive enhanced growth and profitability for Fiserv over the next decade.
We continue to see better than expected results in our bank merchant program for Fiserv account processing clients. We signed 44 new clients in the fourth quarter, more than tripling the signings in Q3 and signed over 50 for the year. We are seeing a good balance between de novo programs and competitive takeaways, which are running about one-third of the signings, higher than anticipated at this stage.
We exited the year with more than 300 institutions in the pipeline and continue to believe we will exceed the $200 million revenue synergy target for this very important initiative. In addition to make bank merchant services, there is a large opportunity to cross-sell solutions around the world where one or both of the original firms has an influential relationship. Examples include CheckFree, Dovetail, Payments Hub, DNA, credit card processing and output solutions.
We continue to be bullish on the revenue synergy opportunities emerging from network innovation. The combination of STAR and ACCEL as the third largest debit network in the U.S. provides us with significant opportunity to differentiate with issuers and merchants.
Importantly, we are on track to deliver at least $100 million of revenue synergies in 2020 and are well on track to meet or exceed our initial $500 million revenue target. We are also making excellent progress against our cost synergy objective of at least $900 million.
Our initial focus is to streamline our cost structure through enhanced efficiency, increased operational rigor, and a significant focus on our $4 billion of annual vendor spend. We attained $46 million of cost synergies in 2019 and are continuing to grow a level of annualized run rate savings. We expect incremental cost synergies of more than $300 million in 2020 and given the combination of visibility in actions to-date also anticipate very strong cost synergy performance in 2021.
We are pleased with our performance to-date and have increasing confidence in our objective to exceed the original synergy targets over the five-year period. We will provide a full update of both cost and revenue synergy targets at our March Investor Conference. Since the time of the transaction announcement, we have gotten questions on how the original Fiserv operational effectiveness program would intersect with the cost synergy program.
We see a number of opportunities to operate our business more efficiently, while enhancing our client experience through innovation, such as RPA, cloud and process reengineering, which we believe will also provide additional economic opportunity beyond the cost synergy program. And important 2020 priority is to continue working collaboratively with Bank of America on a joint venture dissolution, which is slated for June 2020.
The discussions are progressing very well and both parties are focused on ensuring the delivery of great service to our shared clients. We continue to believe that the financial impact of the VAM separation will be generally accretive to our results over the next few years.
Overall, there's nothing more important than delivering on the promise of new Fiserv. Our unifying purpose across the enterprise is to build an extraordinary company for our clients, associates and shareholders.
With that, let me turn the call over to Bob to provide detail on our financial results.
Thank you, Frank, and good afternoon. Let me start off by saying that we feel great about our financial performance and have confidence in our ability to create sustained value for clients and shareholders.
Internal revenue growth was 5% as expected in the quarter and 6% for the year. We were pleased to see modest contributions from a revenue synergies, which we believe will accelerate to at least $100 million in 2020.
Adjusted operating income increased 7% to $1.2 billion in the quarter and was up 8% to $4.3 billion for the year, which includes an early contribution from synergies. Adjusted operating margin in the quarter was up 100 basis points to 31.4%.
The improvement was driven by a combination of continued revenue growth, the lapping of prior year's tax reinvestment, and the early benefits from synergies, partially offset by the expected lower periodic revenue compared to the fourth quarter last year.
Adjusted operating margin for the full-year was up 100 basis points to 29.7% driven by improved revenue growth, cost efficiencies, and a modest impact from early synergy realization.
Adjusted earnings per share was up a very strong 18% to $1.13 in the quarter and increased 16% to $4 for the year, which also marked our 34th consecutive year of double-digit adjusted EPS growth. These results include a negative impact from foreign currency of $0.02 and $0.11 per share for the quarter and full-year respectively.
As you know, we intend to modify our segment structure in 2020 and we'll report our future results on that basis. We expect to file an 8-K in March that will provide the new segments along with comparable financial information on a quarterly basis for 2018 and 2019.
Now on to the segments. Internal revenue growth in the First Data segment continued to be strong at 6% in the quarter and 7% for the year. This performance included outstanding results in the former GBS segment, delivering 9% growth in the quarter and 10% for the full-year. Internal revenue growth in GBS North America was a very solid 6% in both the quarter and year.
And as we mentioned in our Q3 call, we don't intend to provide this level of sub segment detail beginning in 2020. Global merchant acquiring both at the physical point of sale and in digital markets were important contributors to our 2018 growth with strong performance in India, Brazil, and Argentina.
Additionally, we saw solid performance in our domestic business, including continuing strength in our digital commerce solutions. Our ISV partners grew by more than 25% for the year, translating to almost 25,000 new ISV merchant locations. Importantly, the number of global contracted merchant locations in 2019 expanded by double-digits.
We also continue to expand our leadership position and card issuing with worldwide accounts on file up solidly in the mid-single digits for the full-year. Segment adjusted operating income increased 6% to $708 million in the quarter and was up 5% to $2.7 billion for the year. Adjusted operating margin in the segment was up 50 basis points to 31.9% in the quarter and 30.7% for the year driven primarily by strong revenue growth.
The original Fiserv Payments segment delivered the internal revenue growth of 4% in the quarter and 5% for the year, impacted as expected in the quarter by lower periodic revenue. We saw strong segment growth performance in card services, output solutions and some early network revenue synergy benefits.
Our adjusted operating income for the segment was excellent, growing 12% to $353 million in the quarter and up 11% to $1.3 billion for the year. Adjusted operating margin in the quarter was outstanding up a very strong 250 basis points to 39.2% and was up 70 basis points to 36.3% in the year. This increase was generally from growth in high quality revenue, the reduction of last year's tax funded investments and the benefits from productivity and early synergy performance.
Transactional businesses performed well with debit transactions up in the high-single digits for the quarter and year, and Mobiliti ASP subscribers increased 11% in the quarter to more than $9 million.
P2P transactions, which include both Popmoney and Zelle, continued their rapid growth, doubling versus Q4 last year and up 18% sequentially. Zelle transactions tripled in 2019 and the number of live clients increased tenfold compared to a year-ago. Zelle signings were also very strong for the year, almost doubling to more than 360, which included 112 in the fourth quarter alone.
Internal revenue in the Financial segment for the quarter was flat as expected, driven by a much lower periodic revenue, partially offset by gains in high quality recurring revenue. For the full-year, internal revenue growth was up 3% led by our account and item processing businesses.
Adjusted operating income in the Financial segment was flat in the quarter at $207 million and it was up 1% to $805 million for the year. Adjusted operating margin was up 40 basis points in the quarter to 34.1% with the benefit of growing recurring revenue and operational effectiveness more than offsetting the impact of lower periodic revenue.
Adjusted operating margin for the full-year was up 20 basis points to 33.5%, which is the highest level attained in the last several years. The adjusted corporate operating loss in the quarter was flat to the prior year at $100 million and down 11% to $414 million for the full-year, primarily due to combination of cost synergies and operational efficiency benefits in both original companies.
The adjusted effective tax rate came in slightly better than expected at 22.8% for the quarter and 21.4% for the year, primarily due to higher than expected benefits and stock-based compensation. Due to the transaction close, we expect this benefit to be reduced in 2020 and become a bit of a tax rate headwind with the largest impact, likely in Q1. Accordingly, we expect our adjusted effective tax rate for 2020 to be in the range of 22% to 23%.
Free cash flow of $984 million in the quarter was driven by a combination of strong operating results and some benefit from settlement timing in our merchant business. Full-year free cash flow was up a very strong 16% to $3.3 billion and free cash flow conversion was 118%. We expect to see continued free cash flow benefits from the utilization on the First Data tax NOL in 2020.
We repurchased 2.2 million shares for $238 million in the quarter and 4.2 million shares to nearly $400 million in the year. We are pleased to have reentered a more regular cadence on share repurchase, which should carry into 2020. As of December 31, we had 680 million shares outstanding and 22 million shares remaining authorized for repurchase.
Total debt outstanding, which is about 78% fixed rate was $21.9 billion and debt-to-adjusted EBITDA was 3.8x as of December 31. We repaid nearly $600 million of debt in the quarter and remain committed to returning our historic leverage level within 18 to 24 months through a combination of debt repayment and strong EBITDA growth.
In December, we announced an agreement to sell a 60% interest in our investment services business to Motive Partners. Along with entering into a joint venture, we expect to receive approximately $510 million of net after-tax proceeds from the sale, which will be primarily redeployed to share repurchase.
Overall, the net expected dilution from our [four] 2019 divestitures should be about $0.05 in 2020. We will continue to use our portfolio management discipline to ensure we have the optimal mix of businesses to deliver sustained client and shareholder value in your company.
In conjunction with the First Data merger, we've recorded a non-cash impairment charge and the GAAP results in the quarter associated with an international core account processing platform.
Lastly, using the midpoint of our 2020 adjusted EPS guidance, we will have already achieved approximately 25% accretion from the First Data transaction. We will remain on track to meet or exceed our commitment of more than 40% accretion over the five-year synergy period.
With that, let me turn the call over to Jeff.
Thanks, Bob. As we mentioned upfront, market momentum continued in Q4 with a 15% increase in sales, for the second quarter in a row and with strong performance across several areas, including Bank Solutions, Card Services, Merchant Solutions, and Biller. The Q4 results are even more noteworthy considering original Fiserv sales results in the comparable period were at a record level.
On a combined basis, sales was up 10% for the year and our pipeline remains strong. We are seeing synergy opportunities grow as the market explorers the benefits of new Fiserv, which we believe will lead to incremental revenue growth in 2020 and beyond.
For original Fiserv, integrated sales was up 41% sequentially and up 5% for the year. During the fourth quarter, we achieved $11 million of operational effectiveness benefits and $47 million of savings in 2019, which completes our five-year $250 million program one-year early.
As you know, we provided a preliminary view of 2020 performance in Q3 and our actual 2020 outlook is right in line with that preview. We expect constant currency internal revenue growth of 6% to 8% for the year with growth rate acceleration coming from continuing strength in our global merchant business, the cumulative impact of sales and implementations and the achievement of in-year revenue synergies.
We expect 2020 adjusted earnings per share growth of 23% to 27% or $4.86 to $5.02 of the revised 2019 results of $3.95, which reflects the net divestiture impact Bob mentioned earlier. Our outlook also contains negative FX impact of approximately $0.07 to $0.08 per share, which is incremental to the decline in 2019. We expect adjusted operating margin to expand by at least 250 basis points and that free cash flow conversion will be greater than 112% for the year.
For modeling purposes, we expect our Q1 results to be pressured by the comparison against last year strongest quarter, which also had a high level of non-recurring and periodic revenue. Additionally, we expect revenue growth and earnings to build sequentially throughout the year as action plans are executed and costs and revenue synergies fold into our results.
Overall, we expect the quantum of these benefits and the impact to our P&L to be sustainably higher in the second half of the year, which should also provide a strong jumping off point as we enter 2021. 2019 was a watershed year for Fiserv. We were again named a world's most admired company, achieved our 34th consecutive year of double-digit earnings per share growth, and most importantly acquired First Data and a market defining transaction that significantly advanced our aspiration of moving money and information in a way that moves the world.
We are excited to enter a new decade of growth and opportunity. We believe we have assembled the strongest client-centric solutions in the industry, the best associate team, and are focused on delivering above market returns for you, our shareholders.
As we close, let me thank our more than 40,000 talented associates around the world who work relentlessly to serve clients and to deliver Fiserv at our best.
With that, Ivy, let's open the line for questions.
Thank you. We would now like to open the lines for any questions. [Operator Instructions] Our first question in queue is Brett Huff from Stephens. Your line is open.
Good afternoon, guys, and congrats on a nice quarter and a first annual outlook.
Thanks, Brett.
Just quick questions on as we look in kind of a numerate, and Frank, you talked a little about this. As you think about the various categories of revenue synergies, you mentioned network synergies, card issuing, things like that. If you – would you order the priority of those for us and now that you've kind of been in at this for six months or so and give us a little bit more color on each of those buckets?
Well, bank merchant and the merchant opportunity we would put at the highest level. And you see that performing and how we're signing it up. And when Jeff and I thought about this, we always thought that that we would have a strategic advantage with the Clover platform and great privilege position in core processing, account processing and along without deep bank relationships.
Second, bringing together of these two networks is a very, very unique opportunity that takes us – we were already in some cases, number three, when you put it together, or a powerful number three. But we have this merchant business that affords our clients opportunity. So you're watching the client centricity of these opportunities that are good for our shareholders and good for our clients.
And then the ability to take the privileged positions, both companies had with the long list of the assets, Output is a very strong product. We know that we can have CheckFree and our Payments Hub, Dovetail, all those are very strong opportunities in the cross-sell.
And as Jeff talked about, the market reaction is every time we’re together with a client, we get this very deep feeling of even more we can do for them. And we look forward to Investor Day talking more deeply about that.
Yes. Brett, I would say, I think Frank is exactly right. The only other thing I would say is as we continue to have the privilege of spending more time together, we are identifying more and more unique opportunities. We currently have more than 80 different revenue synergy opportunities in play, and that list continues to grow.
And so the beauty of this is not only do we see opportunities to deliver value as we've talked about, whether it's in the Bank Merchant, Network and Output, kind of some of the nearer in opportunities, but the ability to drive continuing value through the wonderful solutions and people that we have in the organization were increasingly bullish. And again, we'll spend more time on that in March.
That's great. My quick follow-up is, the bigger picture longer-term idea of owning both the funding account in the merchant point-of-sale that was I know one of the things on the list that intrigued you about the combination. As you – again, as you're six months into this, what is your view on that? Has it changed? Has it evolved at all? Gotten more concrete? Thanks for the questions.
Sure, Brett. And I would say that it continues to evolve. We believe that there is, again, kind of an even more increased privileged position where you can have access to the transactional account with all of the evolution that's happening in the Payment space around real-time money movement. And we continue to see that as a very interesting future opportunity and that would be incremental to the kinds of opportunities that we see today. And so we continue to be very excited about that.
Great. Thanks guys.
Thank you.
Next, David Koning with Baird. Your line is open.
Yes. Hey, guys. Great year.
Thanks David.
Yes. I guess, my first question, when we think a 6% to 8% growth, I mean that's very encouraging and is it both segments, both Fiserv and First Data accelerating like – is Fiserv is going to be five-ish and First Data seven to nine. Is that kind of what we should be thinking of?
Yes. So Dave, I would say that, as Bob talked about, we will be moving away from our traditional segment structure and we'll move to a new segmentation and we would expect each of those areas to continue to grow. I would say if you went back to the old kind of the original structures, we would expect to see our Payment segment have incremental growth, really driven by strength in our digital and mobile capabilities in Zelle, in Network, some of those areas, so around card processing in on-balance. So we would expect that to grow.
As we talked about before, we would expect to see some level of improvement in the traditional financial segment. But as you know that segment both produces good solid returns and margins on a standalone basis, but also does the double duty of being a hub for us to deliver future and integrated value through other solutions, whether it be Bank Merchant, Card or any of the other capabilities that we have. So a longer answer, but yes, we would expect to see acceleration in each of the different traditional segments on balance.
Great. Thank you. And just a quick follow-up, free cash flow incredibly strong over 112%. I think is what you said you're guiding to. And I know that includes a little bit of NOL. Is there a way to think of what that is without the NOL maybe on a longer-term basis? Is it still like 105 or something like that?
I would say and Bob will certainly add in here. There's no reason to believe that our free cash flow performance will be below what it had been historically.
Okay.
Which is in that range, David.
Yes, absolutely right way to look at it. And as I mentioned in my prepared remarks, Dave, we've got the NOL benefit repeating, reoccurring in 2020, and have expectation of at least 112%, longstanding above 100% for the company going back many, many years. Expect to see that going forward.
Yes. I would say, Dave, the only other caveat to keep in mind, and it's not an annual caveat, but it's a quarterly caveat, in that depending on the days that the quarters end and everything else, you could have some merchant settlement moving up and down. So you'll have a little bit more of that between quarters. But on an annual basis, we are absolutely committed to running free cash ahead of normal earnings.
Great. Thanks, guys.
Thank you.
Thank you. Next we have Darrin Peller with Wolfe Research. Your line is open.
Hey, thanks guys.
Hi, Darrin.
I just want to start off the Q4 results. Hey, how are you? If you normalize for the periodic revenues you talked about, I guess what would you – what kind of impact that have on the quarters' internal growth of 5%? And then just thinking about the outlook is 6% to 8% range. I mean, what would go right for the top end of that? What do you expect to be? Are you just being conservative for the six part of it? Just a little bit more color would be great. Thanks guys.
Sure. So if you think about the – it's hard to talk about it in terms of the entire business, because obviously a fair amount of the periodic revenue comes out of the traditional or the original Fiserv business. But in the original Fiserv business, it's kind of a little bit more than a point of revenue growth.
We gave up because of the periodic revenue and we also have had a drag most of the year in our Biller Solutions business, where we had a large client grow over from the prior year. And so those kinds of negatives are running through – certainly running through Q4 and did have an impact.
Again, consistent with what we laid out in Q3, but on an absolute basis that would have been the case. Going into 2020, we feel really good about where we sit. We had 15% sales growth in Q4. We had 15% sales growth in Q3. And one of the great things about that is we were worried what might happen with the market freeze up and what we saw is very strong growth. And so that 30% growth in the last six months of the year, we’ll start to see some of that roll in.
And one of the levers that you could move us up on the continuum is faster implementations, faster growth of those clients. As you know, almost all of our clients end up ramping up. I think the other thing would be do we see higher levels of performance outside the U.S. than we're planning for today. I think that could move us up on the continuum. And I think the last thing would be faster realization of revenue synergies.
And so as Frank talked about, whether it’s Bank Merchant, Network, Output, those kinds of areas could all conspire to have higher growth kind of move us up to the top end. But nothing has changed from where we sat at Q3. We think this range is prudent, but our perspective is still the same as it was in Q3.
That's really helpful. Just one quick follow-up. The 40% growth in Clover, I mean that continues to be extremely strong, and does that still just the organic trend of follow-through from what First Data that already built or are you starting to see some benefits from cross-selling through the Fiserv banks or any other cross-sell in that front? Thanks, guys.
Yes. Thanks Darrin. I would say that there has been exactly no impact on the Clover GPV growth. In fact, each of the quarters for the year, Clover grew above 40%, really stellar performance and annualized run rate in excess of $100 billion. So we feel quite good about that.
And while we're excited about the progress that we've made on Bank Merchant, there's really been no contribution yet. And really I don't think we'll start to see any movement and contribution until the second half of next year.
And even that will take time to ramp as you've seen it up in Clover, historically for the great work that Frank and the team has done. But we do believe that's going to be a meaningful tailwind to growth over the next several years.
That's great. Thanks again guys.
Thanks, Darrin.
Thank you. Next we have David Togut from Evercore ISI. Your line is open.
Thanks. Good afternoon. As you sit down with your Bank and Credit Union CEOs to discuss 2020 spending priorities, first, what would you characterize as the top spending priorities for your Bank and Credit Union clients? How does your solution set match up against those? And then number two, how would you characterize the overall demand environment for 2020 in the core Fiserv financial sector based upon your conversations with the Bank and Credit Union CEOs?
Yes. Thanks, David. I would say that the priorities for financial institutions in the U.S. are continuing as they were. I would say everything digital, whether it is on the consumer side, the small business side, the commercial side, that's really job one. Continuing to make the institutions more efficient through straight-through processing, right, digital really requires a straight-through processing. We're seeing a lot of discussion around money movement.
Frank made reference to the Dovetail, Payments Hub as one of the interesting cross-sell opportunities that we have as a result of the combination and that's really illustrative of modernizing the back office. So we continue to see that as a important priority.
And then third, I would say it's all about cyber, making sure that banks are doing everything they can to solidify their position around safety and soundness, right, which is instrumental to the banking system. So I would say those would be the top three priorities.
We're also seeing some modernization going on behind the scenes around the infrastructure that's required to operate in a digital kind of a – think about a digital real time, 24/7 world. But that is still secondary to the first three items that we talked about. So that trend continues.
We think we are very well positioned in what we are doing today around digital. We've been talking about it for a while, whether it's around Mobiliti, our architect solution. It's helping to reenergize the account processing, the core banking space, both in the Bank and Credit Union side. We're making a lot of progress in our security solutions, and some of our other solutions that are around safety and soundness. So again, good progress there.
And third, Payments had been a big deal for us and so we continue to make progress overall. I would say that on balance to spend environment, if you would have asked me six months ago given were interest rates removing, I would have thought that we would see a more muted spend environment. The spend environment is actually held up. I think part of it is, were getting used to a lower spread world and banks realize they have to continue to spend.
You of course are seeing discretionary spending being pulled from places that may not be in the top priorities. But on balance, we remain bullish going into 2020 on the spend front with that segment of the base, including the synergy work, bank merchant and other areas, we're bullish and optimistic going into the year.
Thank you. Ramsey El-Assal from Barclays. Your line of open.
Hi, thanks. I wanted to ask about the competitive takeaways specifically on the merchant services cross-selling into the banks. How can you kind of characterize the sort of secret ingredient to picking off those relationships? Is it Clover? Is it more just focused sales attention? Is it bundling with other services? Like what's giving you the sort of torque in those negotiations in order to sort of pick off the customers?
So I would say that, we have for years talked about the importance of the core processing as a hub to a strategically privileged relationship. And so I would say at the top of the house is that relationship that we have with clients.
However, it's really been complimented beautifully by the technological innovation that Clover brings to the party and offers banks an opportunity to bring Apple like innovation to their commercial clients, to their small businesses. So from that perspective, those two items have been very important.
Thirdly, because of the privileged position we have, we've been driving deeper integration, integration into digital capability, integration into commercial cash management. And if we're working on innovation into our notify-a-learning hub, we're working on innovation that's going to allow banks to have deeper relationships with these small businesses and commercial customers.
So from that perspective, I would say that combination is what's allowed us to get off to such a good start, both as Frank talked about in the de novo space as well as in the competitive space. So on-balance good, and we're also seeing – I would have anticipated or I did anticipate that we would see smaller banks take the lead, and while they have almost 20% of the conversions are institutions that are greater than $1 billion of assets. So from that perspective, we feel good about the place and the reaction from the market.
Okay, that's super, helpful. And then in light of some of the recent divestiture activity, how would you describe the collection of assets that you have now under the combined companies? Or is it sort of where you want it to be or should we expect kind of a steady stream of incremental divestitures as we move forward?
Yes. Ramsey, we're still in the process of reviewing strategic fit and really making sure that we have the bandwidth to put effort into some of these businesses. So if you take the investment services business, which was the obviously the large divestiture we announced in the fourth quarter, we think that's a fantastic business.
We think with the right leadership and the right capital, that that is a wonderful business, which is why we kept 40% of the business, but we believed it needed additional management and the opportunity costs for us was too great given everything we have that Bob and Frank and I have been talking about.
So from that perspective, that was important. I would say that while you may see us do some trimming over time, we don't – we're not sitting here with a list of big divestitures that are coming. We're really looking and we like our portfolio a lot. I think we talked about it. We think we actually have the best solutions set in the industry in terms of growth capability, but really most important around client-centricity and the ability to move our clients forward with our solution.
Perfect. Thanks so much.
Thank you.
Thank you. Jeff Cantwell from Guggenheim Securities, your line is open.
Hi, good afternoon.
Hi, Jeff.
Hey, thanks for taking my question. Jeff, you just touched on this, but I wanted to ask you on something about what you're seeing right on the Fiserv side of the platform? And clearly, we've seen we've made a number of moves over the past couple of years, which you've positioned Fiserv quite well to capture market share.
And so just wondering if you could frame something for us? Where are you seeing the most significant change in client demand over time? Is it coming to you from smaller financial institutions? Is it coming from mid-size at FIs? Maybe it's coming from larger FIs. I was just curious if you can help us figure that out, because really just trying figure out, whose capturing share in each of the buckets looking at it like that. So it would be great if you could give us your thoughts on where you think you're taking share? Appreciate it.
Thanks, Jeff. That's really interesting question. Yes, I would say that that we are taking share on balance in the areas where we have market strength. And I use that descriptor because it's less about is it in the small end of the base or in large end of the base, [indiscernible] the base, I mean the market, sorry.
And instead it's in places where we have solution strength that delivers value for clients. So if you are a small e-commerce merchant or a very large e-commerce merchant, and I think we indicated we signed roughly 80 new e-commerce logos during the year. Some of those are smaller and some of them are very important household names that we're all familiar with.
And so what we're seeing is more consistency around the decision making that's being made in the market. So really looking for quality more than any segment will accept something that isn't quality.
So from that perspective, whether it be a solution like CheckFree, RXP or Dovetail or our ISV solution or Ecommerce solution or Clover, you're seeing choices be made based on the quality of the solution. As it relates to kind of deeper into the segments, I would say, I feel right now across the enterprise that we're doing well, gaining share in the places that matter to us strategically, and that we’re well positioned to continue to do that especially as we bring things together.
Probably the most important trend that we're seeing is, if you think about the low – below the top 60 or 70 banks, you're just continuing to see more move towards outsourcing, right. We have fantastic capabilities as an outsourcer that got even better through our combination with First Data. And so we're seeing more and more capability.
In fact, some of the more interesting opportunities that we have synergistically are in fact bringing things together with solutions that the original Fiserv had that we didn't offer on a hosted or ASP basis.
Great. Appreciate that. And then I think you said in your prepared remarks that you're growing by 25% in integrated, if I heard that correctly, which certainly sounds strong. So could you talk us a little more about that? Maybe tell us what's driving that? And also about the – maybe a little bit about the go-forward picture for yourselves in integrated? I'm just curious as to whether there's any specific verticals, for example, where are you seeing the strongest momentum and how sustainable you feel that growth is overall?
Sure. So Jeff, let me quickly give you the data and then I think Frank can add a little bit more color on that. In the ISV and the integrated payment space, I think we said we increased the number of ISV merchants by 25%, and revenue growth was up 60%, right, so a very strong year in that space.
We continue to make it a priority kind of taking on the way First Data that Frank and his team had done. We see lots of opportunity to grow. But let me have Frank give a little bit more color on that.
Yes. In ISV, it’s a very – as Jeff said in the earlier points, very technical product. It is not a vertical attempt tier. There's not a look at one single vertical. It's really across and it's really the technology solution. So I feel very comfortable that our solution plays in all spaces and we are winning across all spaces from car washes to retailers of different sizes and shapes. So it's not a vertical specific capability.
Okay. Thanks for all the color and congrats on the results.
Thanks Jeff.
Thanks.
Thank you. Bryan Keane from Deutsche Bank, your line is open.
Hi guys. I want to ask about the Fiserv standalone. I know Fiserv started the year guiding to 4.5% to 5% internal revenue growth, but there's been some moving pieces with divestitures and obviously acquisitions came in. So just hoping to get a report card on how Fiserv standalone did versus original expectations?
Yes. Thanks, Bryan. I would say that on balance, it was probably slightly lower than we would have anticipated at the beginning of the year. The comparables are a little bit more difficult because upon the combination, we made some changes that had an impact to some of the revenue recognition and therefore some of the growth.
So we had some impact there, but I would say on balance slightly less than we would have expected. I would also say that when we closed in July, we've made a series of decisions around allocating resources to places that we didn't have in our sites originally.
And so from our perspective, we thought it was most important to make sure that we were getting the integration right, that we are focused on laying the track for synergies both on the cost and on the revenue side. And then third, just making sure that we're continuing to invest and have these capabilities ready to drive more growth this year, which we think they will.
Got it. Helpful. And then wanted to ask on the adjusted operating margin expansion of at least 250 basis points, how much that is from the core companies versus the synergies? Is there a way to break that out?
Yes. Bryan, I would say that we're doing everything in our power to make sure that we're running the company on a kind of a combined single view. But the reality is, I think we said in our prepared remarks that we expected at least $300 million of cost synergies this year.
And so, therefore, a large part of the unusual gain in margin is going to come from that. I will also tell you that embedded in that, our investments that we are making that are required to drive revenue synergies that are kind of consuming some of the gains in margin.
So that $300 million is not a net number of all of the investments we have to make. But again to get to your exact question, a large part of that would be coming from the synergies, but we as a normal entity would continue to do the things that we would do to drive margin, if you think about original Fiserv, greater than 50 basis points per year.
Right. And just to be clear the $300 million in cost synergies, is that up from previous expectations?
We have never guided in any year. We've said we expected to do $900 million over five years. And so we did $46 million – I think we did $46 million in the first five months that we were a combined company. We've said in our prepared remarks, we do at least $300 million this year. So we'll – and after 17 months will be roughly at least $346 million.
Okay, helpful. Looking forward to the Analyst Day. Thanks, guys.
Thank you, Bryan.
Thank you. Jason Kupferberg, your line is open, with Bank of America.
Hey, thanks guys. Good afternoon. I just wanted to follow-up on a – I think it was Darrin's question earlier, just on the outlook for the 2020 organic. I think last quarter you had said at least 7%. Now we're refining it maybe around the edges a little bit and I guess 6% is in the equation here just – any particular reason why 6% is part of the guidance? It kind of sounds like you're thinking that the high end, the 8% is a lot more likely than the low end at 6%, but just wanted to understand the nuance there in terms of how the commentary evolved incrementally from last quarter?
Sure. So thanks Jason. I would say, and I tried to make this point clear in the prepared remarks that nothing has changed from our preliminary view that we gave in Q3. We continue to be confident in the numbers that we provided. We do believe it's prudent to have a range that is – that encompasses kind of 2 percentage points, and therefore, we thought 6% and 8% made sense.
The center point is not accidentally 7%. And so we feel good about where we are. And 7% is a very healthy gain over where we ended this year. And we feel like we – if we execute well and we believe we will, that we will not only increase our internal revenue growth rate this year, but we will be well positioned jumping off into 2021, given our commentary about how synergies will lay in and stronger performance in the second half of the year.
Okay. That's very helpful. Just a quick follow-up. Digital distribution initiatives for Clover, any metrics you might be able to share there in terms of the percent of new activations that are maybe coming through digital channels now versus through physical bank branches? And how that mix is kind of evolving? I know that was a big focus for First Data heading into the merger?
Yes. I would say, we still are very bullish on digital distribution as an opportunity for us, and we actually think that opportunity grew in the combination of Fiserv and First Data because of the fact that we now have not only more digital distribution points through the cash management and retail digital capabilities of the banks and credit unions that we will sign up, and the ability to be more targeted and on the data that we would use.
So we continue to believe that all makes sense. However, I would say that as we sit here today, the results of digital are quite low, probably immeasurable relative to the successes that we have had in other parts of the business. And so we will continue to grow that. And that the results, at least for the next couple of years are not contingent on us dramatically increasing digital distribution. We see that to be a journey. We're early in the journey and we'll continue to work at and knock it down.
Okay. I appreciate the thoughts. Thank you.
Thank you.
Thank you. Andrew Jeffrey from SunTrust, your line is open.
Hi. Good afternoon, guys. Appreciate you squeezing me in here. Jeff, a lot of good stuff in terms of where you're investing in, and where you think the sweet spot is? And I just wonder if I could get your perspective on sort of the competitive environment there. There are a few things I think that have emerged of late. Temenos launched a new solution for Neobanks, a SaaS-based solution.
We saw the Worldline Ingenico deal yesterday. We saw BigCommerce, tap Barclaycard for Payments, also the rest of world developments for the most part, maybe Temenos domestic. I just wonder, you kind of kicked off this consolidation trend and now it seems like there are some new entrance. Can you just frame up your strengths and investment priorities against the competitive backdrop?
Sure. It's a great question. I'm not sure we can take credit for kicking off this entire trend, but I do think we can take credit.
You were first.
Well, thank you. I do think we can take credit for understanding between Frank and me and the rest of our team that the world was changing and that we felt like getting on the train early would be good for us, good for our clients, and obviously good for our shareholders.
And so the things that are happening right now are generally consistent with what we would have expected in terms of the overall transformation. When we think about this transformation that's going on, we see some things happening around the fringes. We see people coming together to create more – in some cases, more capacity to invest, in some cases, more unique partnerships, all of that recognizing the change that's going on.
And it's part of why we earmarked $500 million in incremental innovation to make sure that not only could we generate a significant amount of free cash flow so that we could allocate that to acquisitions and other inorganic uses of capital, but that we would be very focused on investing while we are restructuring and reshaping the company for the future.
So we actually take a fair amount of comfort in the things that are going on in the market because they do confirm for us that the world is changing. And I think you will see us look for our inherent competitive advantages. So we think we have a treasure trove of data. And so whether it's around fraud or better authorization rates or better ability to know your customer, better ability to make decisions on the basis of transactional data, we think that's quite important.
Investing in – and advancing our e-commerce capabilities, whether it is some of the voice that we talked about today, but really leveraging the unique strengths that we have because we have the ability to take advantage of the platforms that we're operating today and making them better. So whether it is moving to the cloud or using AI and RPA as ways to get there faster, we have all of that.
We have all of that capability. We're quite excited to do it. And I think we'll be able to share some of that in March. But I do think we're going to continue to see announcements that talk to the fact that the world is changing and it's incumbent upon us to make sure we're staying in front of that change, but really focused on the areas where we have strong competitive positions and that will make us stronger.
Okay. I appreciate that. Thank you.
Thank you. George Mihalos from Cowen, your line is open.
Thanks. Thanks for squeezing me in guys. Just had a follow-up question as it relates to the ISV channel and all the progress you're making there. Appreciate the commentary on the revenue growth being up. I think 60% you said, but can you actually size that business for us in terms of revenue dollars? I think the last time that First Data did that was back in 2018 when I think it was around $50 million or so?
Yes. I would say George that compared to the $14.5 billion or so of revenue that we have, it's certainly a small – it's certainly on a relatively small base. But that relatively small base is growing quite comfortably and we're excited about that and we're also excited about using some of the competitively differentiated services that they have across other parts of the ecosystem. So it's again, a relatively small base, but growing in a very, very nice clip. And as you know, the space on balance relative to merchant acquiring globally is still quite small.
Yes. Appreciate that. And then just a quick follow-up, a housekeeping item for Bob. The nickel of dilution from the investment services majority sale. That is net of the $500 million being redeployed in buyback, right?
Yes, that's correct. But more importantly that's actually an aggregation of [four] divestitures in total. So investment services being part of that, but yes, that capital redeployment is included in that calculation.
Okay. Great. Thanks guys.
Thanks George.
Thank you. And Chris Shutler with William Blair, your line is open.
Hi. Thanks for squeezing me in guys. Just one quick one. Really good sales numbers again, that 10% for the year, would you confirm that is annual contract value, not TCV? And if so, could you give us the comparable numbers for the last couple of years? I think you previously reported it on a TCV basis?
Yes. You're right, Chris. And we have changed our methodology to align with how First Data had talked about and reported sales. And so – but we have not talked about the quantum. We've always only talked about percent growth. But I would say that that percent growth is, obviously up 10% for the year, but importantly, up 30% over the last six months.
Okay. Thank you.
Thank you.
Thank you. Kartik Mehta from Northcoast Research, your line is open.
Hey, good afternoon.
Hi, Kartik.
Jeff, I wanted to just ask a little bit about the First Data SMB portfolio, especially in the U.S. I know, Frank, in the past you've talked about the attrition and core retention rate of that portfolio. And I'm just wondering where it stands today and just your opportunity to maybe improve the yield in that portfolio.
Yes. As you probably remember the long journey that we took, but today we're in a much different place than when we started on the journey. I think we talk about being a gainer of share and growing our portfolio here.
And I think when you look at what attrition rates have done versus when we first started on it, they're practically in half. So we have a much different portfolio than when I talked two years ago, and I think you see it in the growth of the merchant numbers that we have in total.
And I think Kartik, one other things that's interesting when you dig in and look at the data is you – not only is Clover really an attractive vehicle in the acquiring market. But the fact is that we see better retention and the beauty there is it's our platform, right. So we have add-on services that we talk about. So better retention, more services, happier clients. So it really is both sides and it's one of the things that the First Data team – the original First Data team had done quite well.
And then just one last one, Jeff. Just as far as capital – use of capital is concerned. I know you said you're going back to buying back shares. I'm wondering what’s your thoughts are on repaying debt in 2020. Well, maybe if you have a goal or something in mind for the debt for the company as we end this year?
So Kartik, I would say that we've been very consistent since the time we announced that we were going into this transformative combination that we would repay debt and grow EBITDA at a healthy clip to get our debt-to-EBITDA ratio down to our historical levels. And I think we said we would do that over an 18 to 24-month period.
We ended the year at 3.8x. Bob paid down $600 million of debt in the fourth quarter. And so we'll continue to move down that path. The good news is we were able to move back to our programmatic buying at the very beginning of the fourth quarter. And so we think we have the firepower to do both and certainly we'll meet our commitments to the agencies.
Thank you very much. Appreciate it.
Thanks, Kartik.
Thank you. Next we have Lisa Ellis from MoffettNathanson. Your line is open.
Hi, thank you for squeezing me in. I think you mentioned that you've signed 80 new direct-to-merchant e-com wins for the year in 2023 in the fourth quarter alone. This isn't a metric that First Data historically reported. So is this kind of growth a change from the historic win rates on direct-to-merchant e-com? And if so, I assume it is. What are you doing differently? And are you executing against a specific strategy to diversify away from processing for PayFac and going more direct-to-merchant in that business? Thank you.
Sure, Lisa. Thanks. I would say that while we have not – while we have not shared that metric previously, as you know well, we think it's important that people understand that not only do we have strength through our very important joint venture partners.
But that on a direct basis, we are able to win business worldwide, and we think the fact that we won 80 logos for the year, and this is 80 new logos to the firm, which I think is quite important, again, 2024 in Q4, a range – granted a range of size of merchants, but some very important names.
So from that perspective, I would say it's a continuation of the strategy that Frank and his team started. But we have been putting more – and I don’t what I mean me, I mean the collective company just putting more focus and energy, part of it is having a stronger technology platform, part of it is more focused on innovation, part of it is more sales focus, part of it is better service to existing clients, and so it's the entire gamut that Frank and the team started.
We're continuing to make it a high priority, as you and I have discussed. E-commerce and technology-based acquiring on balance is a very high priority for the company, just like SMBs and everything else. But obviously, this space is important and being a consistent share gainer is our absolute objective.
Thank you. And then maybe my quick follow-up. On the issuer processing business is realizing, there's still sort of split in the current reporting across a couple of different segments. Can you just provide a little bit of color on how the combined issuer processing businesses are doing, and specifically combined revenue growth trajectory and how you're tracking so far on these synergies that you've been expecting across those two businesses as well, both domestically and internationally? Thank you.
Sure. So Lisa, I would say that it probably will make more sense to cover this in-depth in – a little bit more depth in March. But at a high level, we are not – we have not combined our respective original issuer processing businesses. They run different platforms or different value propositions. We are looking to combine capabilities and move them more ubiquitously across platforms where it makes sense.
We're looking to make sure that we have the right clients on the right platforms where it makes sense. And so we liked the fact that we now both sides of the original organizations have more tools in the tool chest to go out and serve clients and win business.
I would say that that on the traditional, the traditional – the original First Data issuer processing business, specifically on the credit side, we're seeing some really interesting opportunities in the market. It's one of the places that you will see us invest kind of in thinking about more as next-gen – next-gen capabilities there. So very important, specifically on the credit side.
And also we're seeing a better than anticipated responsiveness in the Fiserv original clients both domestically and internationally in providing those kinds of capabilities, whether they be more integrated into the core systems in the U.S., but outside the U.S. sold into our larger signature or other relationships, we're seeing that to be a little bit better than we would have expected at this point.
Excellent. Thank you. Thanks a lot.
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