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Factset Research Systems Inc
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Ladies and gentlemen, thank you for standing by. And welcome to the FactSet Fourth Fiscal Quarter 2021 Earnings Conference Call. At this time all participants are in a listen-only mode. After the speakers’ presentation, there'll be a question-and-answer session. [Operator Instructions] Please be advised that today's conference may be recorded. [Operator Instructions]
I’d now like to hand the conference over to your speaker host today, Rima Hyder. Please go ahead.
Thank you, and good morning, everyone. Welcome to FactSet’s fourth fiscal quarter 2021 earnings call. We continue to be in various remote locations today, we may have some audio quality issues and we appreciate your patience, should we experience the disruption.
Before we begin, I would like to point out that the slides we will reference during this presentation can be accessed via the webcast on the Investor Relations section of our website at factset.com. The slides will be posted on our website at the conclusion of this call. A replay of today's call will be available via phone and on our website. After our prepared remarks, we will open the call to questions from investors. To be fair to everyone, please limit yourself to one question plus one follow-up.
Before we discuss our results, I encourage all listeners to review the legal notice on Slide two, which explains the risks of forward-looking statements and the use of non-GAAP financial measures. Additionally, please refer to our Form 10-K and 10-Q for a discussion of risk factors that could cause actual results to differ materially from these forward-looking statements.
Our slide presentations and discussions on this call will include certain non-GAAP financial measures. For such measures reconciliation to the most directly comparable GAAP measures are in the appendix to the presentation and in our earnings release issued earlier today.
Joining me today are, Phil Snow, Chief Executive Officer, and Phil Snow, Chief Financial Officer and Chief Revenue Officer. And now, I'd like to turn the discussion over to Phil Snow.
Thank you, Rima, and good morning, everyone. Thanks for joining us today. I'm pleased to share that we delivered strong fourth quarter and full year results. We ended the year with record organic ASV plus professional services growth of $68 million for the quarter, crossing the $100 million annual ASV threshold for the first time, and soundly beating the top-end of our guidance.
Our year-on-year organic ASV growth rate accelerated 200 basis points to over 7%, and we delivered annual revenue of $1.6 billion and adjusted EPS of $11.20. Our outperformance was driven by two years of planned accelerated investments in content and technology, which is paying dividends.
FactSet’s goal to be the leading open contents and analytics platform is resonating in the marketplace, and increasing our wallet share with clients. Our targeted investment in new content sets was a significant ASV driver in fiscal ’21, and fueled workstation growth. The continued development of our deep sector coverage, improved sell side retention and expansion with our largest banking clients, and helped secure a new business.
Content and technology were both key to our expansion with wealth management firms, where we landed important wins, including with the Royal Bank of Canada, and Raymond James Canada. These wins were due to our market-leading data and the launch of FactSet’s advisor dashboard.
We are also expanding our addressable market by increasing our content and delivery capabilities across the front, middle and back office. We added meaningful ASV from our cloud and API solutions this year, including delivering more data through the cloud and cloud-based platforms, entity mapping and linking client data through our data management services or DMS, and unlocking opportunity and new workflows by unbundling our components to plug and play into other third-party systems, such as CRM.
Cloud delivery, coupled with the strength of our DMS and concordance as a service, solutions enable our clients to centralize, integrate and analyze disparate data sources for faster and more cost effective decision making. This has been a major driver for our CTS business.
As we look ahead to 2022 and beyond, we remain focused on three things, scaling up our content refinery to provide the most comprehensive and connected set of industry, proprietary and third-party data for the financial market, two, enhancing the client experience by delivering hyper personalized solutions, so clients can discover meaningful insights faster, and third, driving next generation workflow-specific solutions for asset managers, asset owners sell side wealth management and corporate clients.
We added new data and capabilities to further these goals by acquiring differentiated assets over the past year. The addition of Truvalue Labs has grown our ESG offering. BTU analytics advanced our deep sector content for the energy markets, and Cabot Technologies will better support the portfolio analytics workflows of asset managers and asset owners. The progress we have made on our investment plan along with these acquisitions and our award winning products give us a distinct competitive advantage.
Turning now to our financial results, we accelerated our organic ASV plus professional services growth to 7.2%. Our strong performance was driven by stellar execution from our sales and client facing teams throughout the entire year, and especially in the fourth quarter. Our buy side and sell side growth rates increased 100 and 400 basis points, respectively, since the third quarter, reflecting highest sales across all key clients.
On a year-over-year basis, we saw an increase in ASV growth rates from high single digit to double digits across banks, asset owners, hedge funds, data providers, wealth managers and corporates, including private equity and venture capital funds. We capitalized on the strength of our end markets, particularly in banking, and landed several large deals in our wealth and CTS businesses.
Turning now to our geographic segments, we saw acceleration in every region. ASV growth in the Americas rose to 7% in the fourth quarter, driven primarily by increased sales through our banking, corporate and wealth clients. We also had a large data partner win this quarter in CTS.
Asia-Pac had a record ASV quarter and delivered a growth rate of 12%. We saw wins across many countries with global and regional banks, as well as our research management products. CTS and analytics also contributed to growth with wins across asset managers and data providers. EMEA accelerated to a 6% growth rate driven by strong performance with data providers, asset managers and banking clients, and CTS had the highest contribution to this region followed by research.
Now turning to our businesses, research was the largest contributor to our ASV growth this year, with a growth rate of 6% driven by very strong growth on the sell side at 12%. We increased research workstation users by 86% this quarter versus a year ago, with growth across both sell side and buy side clients. Increasing our workstation presence and footprint with our largest clients' positions us very well for cross-selling opportunities in the future.
Analytics and trading accelerated in the second-half in fiscal 2021 versus the first-half, ending the year at a 6% growth rate. We saw wins across performance and reporting, front office and core analytics solutions. Within the front office solutions, we are really pleased to see larger wins with our trading platform, and believe this will be a contributor to analytics going into next year.
CTS grew 16% driven by core company data and data management solutions sold through an increasing number of channels. CTS had robust sales to data providers this year, and expanded their footprints across multiple workflows within middle and back office functions, and asset management and backing clients.
Additionally, while all Truvalue Labs ESG sales are excluded from our organic numbers, I'm pleased to report that ESG data sales were a contributor to CTS’ overall growth this quarter. Wealth ended the year with a 6% growth rate, wealth workstations grew 24% year-over-year, and they alongside FactSet’s advisor dashboard have been the biggest contributors to winning new clients.
We've seen a combination of large and medium size wins, as existing clients continue to expand their advisory businesses, and we are equally pleased with our new business wins. We are also seeing cross-selling opportunities with analytics products, as wealth managers increasingly look to advance the sophistication of their offerings.
Moving forward with fiscal ‘22, we will report three workflow solutions. We are combining the desktop portion of the wealth business with research into one business to be known as research and advisory. We believe this is the right strategy to further our goals to holistically manage our desktop solutions, accelerate the build out of differentiated front office solutions, and facilitate the global expansion and adoption of StreetAccount news and FactSet web. We have also taken the wealth digital business and combined it with CTS to better align our digital solutions.
In summary, we are entering fiscal ‘22 with strong momentum and a solid pipeline as reflected in our annual ASV guidance. The need for more differentiated contents in analytics is at an unprecedented high. And we are perfectly positioned to capture this demand and poised to deliver best-in-class workflows, and a hyper personalized experience for our clients. I'm proud of our company's strong performance in fiscal ‘21. We have advanced our digital platform, executed at a high level and strengthened our relationship with clients.
I'll now turn it over to Helen, who for the last time as CFO will discuss our fourth quarter and full year performance in more detail, and take you through our fiscal 2022 guidance. I want to thank Helen for leading our global finance organization the past three years. And I'm confident that as our Chief Revenue Officer, she will bring a disciplined, growth-oriented mindset and the same rigor to the sales organization as she did leading finance, enabling us to continue our success going forward.
Thank you, Phil, and hello, everyone. I'm happy to be here with you today, and I hope that we will continue to engage even after I fully transition to my sales role. Like sale, I want to congratulate FactSetters around the world for achieving outstanding results in fiscal 2021. While we have continued primarily operate remotely, I am so impressed with the resilience with which our FactSet teams are able to serve our global clients.
Our 7% top-line growth this year is a testament to the hard work of our teams, and validates our strategy to invest in content and technology, capitalize on market trends and address clients’ needs. Throughout this fiscal year, we accelerated our growth rate in ASV plus professional services through consistent conversion of our pipeline, delivering over $100 million and ASV growth and surpassing our most recent guidance for the year.
Full year revenue also exceeded our target, as we realize more revenue from ASV booked early in the fourth quarter. We generated solid earnings through disciplined expense management and operating leverage. Driving sustainable long-term growth requires continued investment back into the business, as reflected by our increased spend on differentiated content and cloud-enabled technology. We executed our plan well and our operating results are in line with expectations due to higher revenue and productivity gains, with higher adjusted operating income and growth and adjusted EPS.
Let me now walk you through the specifics of our fourth quarter. Before I explain the quarterly results, I want to remind everyone that our prior year fourth quarter GAAP results were impacted by a one-time non-cash charge of approximately $17 million, related to an impairment of an investment in a third-party. Thus, any year-over-year comparison of GAAP operating results for the fourth quarter of 2021 should take that into consideration.
As you saw on the previous slide, our organic ASV plus professional services growth rate was 7.2%. This increase reflects the higher demand for our solutions, as clients execute on their own digital transformation. Our success in solving the workflow challenges has resulted in higher levels of both client retention and cross-selling activity. For the quarter, GAAP revenue increased by 7% to $412 million. Organic revenue, which exclude any impact from foreign exchange, acquisitions and deferred revenue amortization, also increased 7% to $410 million. Growth was driven by our analytics, CTS and research solutions.
For our geographic segments, organic revenue for the Americas grew to 6%, EMEA grew to 7%, and Asia Pacific to 12%. All regions primarily benefited from increases in our analytics and CTS solutions.
GAAP operating expenses grew 3% in the fourth quarter to $293 million, impacted by a higher cost of services. Compared to the previous year, our GAAP operating margin increased by 320 basis points to 28.9%, and our adjusted operating margin decreased by 150 basis points to 31.6%. As a percentage of revenue, our cost of services was 10 basis points higher than last year on a GAAP basis, and flat to last year on an adjusted basis.
The increase is primarily driven by growth in compensation, comprised of higher salary expenses for existing employees, new hires to support a multiyear investment plan, and higher bonus accrual in line with stronger than anticipated ASV performance.
SG&A expenses, when expressed as a percentage of revenue improved year-over-year by 330 basis points on a GAAP basis, but increased 170 basis points on an adjusted basis. The primary drivers include higher compensation costs, reflecting the same factors as noted in the cost of services.
Moving on, our tax rate for the quarter was 15% higher than the prior year's tax rate of 7%, primarily due to lower tax benefits associated with stock-based compensation in the current quarter, as well as a tax benefit related to finalizing the prior year's tax returns.
GAAP EPS increased 15% to $2.63 this quarter versus $2.29 in the prior year. Again, this improvement is primarily a result of the impairment charge we recorded in the fourth quarter of 2020.
Adjusted diluted EPS remained flat year-over-year at $2.88. Adjusted EPS was driven by higher revenues offset by higher operating expenses, and an increase in the tax rate. Reconciliation of our adjustments to GAAP EPS is included at the end of our press release.
Free cash flow, which we define as cash generated from operations less capital spending was $171 million for the quarter, an increase of 18% over the same period last year. This increase is primarily due to higher net income, improved collections and the timing of certain tax payments.
For the fourth quarter, our ASV retention remained above 95% and our client retention improved to 91%, which again speaks to the demand for our solutions and excellent execution by our sales team. Compared to the prior year, we grew our total number of clients by 10% to over 6,400, largely due to the addition of more wealth and corporate clients. And our use account grew 14% year-over-year, and crossed the total of 160,000, primarily driven by sales in our wealth and research solutions, and in particular in the number of banking users.
For the quarter, we repurchased over 265,000 shares of our common stock at a total cost of $93 million, with an average share price of $348. For the year, we repurchased 265 million of our shares, and increased our dividend for the 22nd consecutive year. With share repurchases and dividends on an annual basis, we have returned to shareholders almost 70% as a percentage of free cash flow and proceeds from employee stock options. We remain disciplined in our buyback program and committed to returning long-term value to our shareholders.
Turning now to our outlook for fiscal year 2022, we delivered outstanding results in the back-half of 2021, and believe this pace will carry into our next fiscal year. For organic ASV plus professional services, we are guiding to an incremental $105 million to $135 million. The midpoint of this range represents a 7% increase, which is equal to this year's organic growth rate, reflecting continued momentum in our business.
We are confident in our ability to perform at the high standard we demonstrated in fiscal ’21, with underlying drivers to include disciplined execution and continued benefits from our investments. We expect growth to be driven largely with existing clients through high retention and cross-selling. In addition, we expect our ability to successfully sell new business in this virtual environment to continue.
Our recent investment in digital and content are providing us with more opportunities to sell direct solutions tailored for specific workflows. Drivers of future growth would include, first, the retention and expansion of our sell side client base through a deep sector strategy as we launch new targeted industries, in addition to new private markets offerings. Second, new wins with wealth managers who have been responding well to our web-based workstation and personalized advisor dashboard. And third, growth with institutional asset management clients, who benefit from our data management solutions and enhanced capabilities in front office and ESG workflows.
We are mindful about the global environment and potential future market disruptions. But we believe we have the right offerings and strategy to maintain our high performance and growth rates into fiscal 2022. From an operational perspective, we plan for continued labor productivity and operating leverage. In addition to our multi-year investment plan, new investments will be made in content and front office solutions, funded in part by ongoing cost discipline, including permanent savings related to the pandemic and additional efficiency actions.
As a result of higher growth in revenues and continued cost discipline, we are guiding to an expansion in our operating margins. Combined with our consistent use of capital for share repurchases, we expect to accelerate growth in our diluted EPS, both on a GAAP and adjusted basis.
We are seeing the results of our investments take hold in both technology and content. As we look to fiscal 2022, we are focused on delivering more value to clients, prioritizing our resources and ensuring execution excellence.
As I transition to my new role, I am seeing firsthand experience and skills of our sales team adapting to meet the needs of the market. Our clients-centric mentality, combined with our expanding data universe and digital advances, provide me with the confidence that we have the people, strategy and products to build a leading open content and analytics platform in our industry, all while generating long-term value for our shareholders.
With that, we are now ready for your questions, and I'll turn it over to the operator.
Thank you. [Operator Instructions] And I'll now first question coming from the line of Ashish Sabadra with RBC Capital Markets. Your line is open.
Thanks. Congrats on such a solid quarter and impressive guidance. My question more on the research side. This is the first year where we’ve seen such a massive acceleration to 6%, as you mentioned, your deep content as well as technology transformation bearing fruit. I was wondering if you could provide more color. It looks like it's being driven by new wins, client retention. But if you can just talk about how do we think about this research and advisory growth going forward? Is that kind of growth sustainable, given your deep sector strategy? Thanks.
Hi, Ashish, thank you for the question. Yeah, we're very pleased with how our research business performed this year. Clearly, we had very good performance on the sell side. And the investment that we made in new content really helped drive new logos, expansion of existing clients and help with retention. So that was a big driver on the sell side.
However, the research business grew at a healthy cliff in lots of different firm types. So we did very well on a relative basis to last year with institutional asset management. We did well with corporates, hedge funds, a number of different funds types. So it was pretty broad-based. You can see that we grew our workstations by, I think, 14% over the last year, so just getting that footprint is really important for us moving forward to cross-sell. And we closed lots of new logos. So my hats off to the research team. They've done an amazing job and just really a monster quarter from the sales team in terms of going out and executing on all the opportunities we had in front of us.
That's very helpful color. Thank you. And maybe just a question on margins. Again, great to see margin expansion despite the investments. And my question was more over the mid-term, as you retire your data center -- first, the question is, are you still on track to retire the data centers by end of fiscal year ‘22? And how should we think about the cost savings as you get rid of some of the redundant costs, and get back to a more normalized investment cycle? Thanks.
Hi, it’s Helen. Thanks for that question. Yes, as it relates to the status of our investment plan, we remain on track. We're obviously being able to, as we've talked about in the past, to be doing our transformation and transition to the cloud, and that remains on track as well. And so we do expect to complete most of what we expected to get out of the data centers by year-end. But obviously, we'll see how the year progresses. But there's nothing right now that changes our view.
That's helpful. Thanks again, and congrats on the solid quarter.
Yeah. Thank you.
And our next question coming from the line of Kevin McVeigh with Credit Suisse, Your line is open.
Great. Thanks so much. And let me add my congratulations as well. Hey, for ‘22 the guide, can you unpack maybe a little bit Helen, how are you thinking about new logos versus additional client offerings? And then, just any thoughts as to the client retention, because again, you're seeing a lot of success across multiple vectors. So just trying to get a sense of the build up a little bit.
Yeah, happy to do that. Thanks for your question. So we've been very pleased with the way we've been able to execute. Honestly, as we think about from a year ago to now, I think what has been extremely beneficial to us is our ability to grow with existing clients. So in the past, we've talked about two-thirds of the growth comes from existing, one-third from new.
If we take a look at how the year actually progressed, we actually saw with existing clients the ability between retention and expansion to be nearly three quarters of it. That doesn't mean that new business didn't grow, in fact, it grew at the same pace as in the past, Kevin, but what we saw was our ability from many of our investments to really resonate with our existing and even our largest clients.
So, we do look at new business going forward, continuing to do well. If I think about the course of the year, we actually had more in terms of volume. The average transaction price might be a bit lower. But we made that up from volume. And I think that just reflects the virtual environment and the situation that we're in. But it continues to be a key part of our overall growth.
That's great. And then just real quick. It looks like in September, Snowflake announced a new solution, the financial services data cloud. That probably brings more leverage in terms of what you're doing with them. But any updates as to how that impacts kind of the existing partnership you announced back in January, if at all?
I think it's just consistent, Kevin, with what we've been doing with them. And we're working with lots of different cloud providers to make sure that we provide FactSet data and analytics, in the places that our clients want to consume it. So, super happy with the Snowflake relationship, adding on services, like concordance will help us. And we do think that new channels like this are going to be important as we move forward.
Great. Congrats again.
Thank you.
Our next question coming from the line of Manav Patnaik with Barclays. Your line is open.
Thank you. Good morning. So, I just had a question on the analytics business. It’s been, I guess that could go 6%, 7% growth for the last couple of years. Is that the right growth rate for this business? Or is there any initiative embedded to probably get that higher?
Hey, Manav, thanks for the question. We certainly think analytics can do better. We did get off to a bit of a choppy start with analytics in the last fiscal year. And we attributed that to I think sort of everyone getting their feet under them as we learn how to work through the pandemic.
Analytics had a much stronger second-half, a very good performance with our front office solutions, which include our portfolio management platform, as well as our trading solutions. And analytics is setting up much better for next year. So we see like good pipeline for the first-half, and good pipeline are within the buy side, which is you know, is where most of our analytics solutions appointed.
Got it. And then just on the research business, can you just talk about or help break out how much of that growth came from just new hiring on the sell side, with the rest of the buy side? And then, I think you talked about winning some trading business. Can you just elaborate a bit on the trading side of the offering?
Sure. So, we think that we outperformed significantly for three reasons. One is the investment in contents and technology, which we outlined. The excellent performance of our front office team. And then, we'd say about a third of it probably was us really just capitalizing on the strong trends in banking. So I probably attribute about a third of it to the trends that are out there. And it's the work that we put in, though that allowed us to capitalize on those trends.
The trading business is really -- the port web business that we acquired a few years ago, we had a very strong year, we closed some new logos, and we increased our transaction revenue. I think a lot of that might have come from FX, so we've got a very strong FX capabilities within our EMS.
Yeah, Manav, I think it’s important to keep in mind that the retention piece that Phil alluded to is really quite key. It is a part of why research did so well this year.
Appreciate that.
Our next question is coming from the line of Toni Kaplan with Morgan Stanley. Your line is open.
Thank you. I wanted to focus on wealth. The ASV was up 6% organically, year-over-year it’s a little bit lighter than we've seen in the last few years. You did mention that the workstations and wealth was up in the mid 20% range. So just hoping you could give some color on what sort of drag the rest of wealth down. Thanks.
Yeah, good question, Toni. So, you're absolutely right, the desktop business grew significantly at 24% and the ASV ex- the digital solutions part of wealth grew at about 10%. So, we had one large deal that got cancelled in February, which was a legacy digital solution from the acquisition we did many years ago, and not the type of solution that we're sort of upgrading our clients to these days. So that was something that was out there. It was with a large firm that was under financial stress and something that was a headwind for us in Q2.
You might have -- I think I may have mentioned this in that quarter, we also had one other loss on the digital side, which was not related to wealth, but another anticipated council. So in total, we might have had about $6 million in council from the old legacy digital business. So I would factor that in when you're thinking about our wealth business.
But the new solutions we’re focused on and how we're going to market now, that was exceedingly healthy, and I think bodes well as we go into next fiscal year.
Got it. And just regarding removing the wealth disclosure in the future, I guess, why are you doing that? And how much is related to research versus CTS? And if you could sort of give the growth rates of the pieces so that we know how much to impact each of those segments by, that'd be helpful. Thank you.
Yeah, so it's just we've aligned our business. So the wealth business, which was run by Goran Skoko, has now become research and advisory, which he'll be leading, once Christie moved into the Chief Product officer role about a quarter ago. So really, there were two pieces to wealth, there was the web or workstation business, which lines up nicely with our research, business line. And then, there's the digital part of wealth, which lines up very nicely with CTS. So there were really good synergies on the product and workflow side that we can capture, by organizing things this way.
And the digital piece of wealth, new really good capabilities have been built there, called FactSet widgets, which is in line with our open strategies. So I believe after the call, you'll get all of the numbers that show you what the growth rates would have been this year for those three business lines, which I'm sure Rima will be happy to review with you later today.
Perfect. Thanks.
Yeah.
Our next question coming from the line of Hamzah Mazari with Jefferies. Your line is open.
Hi, this is Mario Cortellacci filling in for Hamzah. My first question just around from sales, just could you comment on how much capacity and the room for improvement there may be in sales execution today? And maybe you can also touch on what your hiring plans are over the next year?
Hi, this is Helen, thanks for that question. When I think about the continued pace for sales in terms of what we have the opportunity to do, I think from an execution perspective the results speak for itself for this year. And where we're looking to accelerate our efforts will be along the lines of some of our solutions that right now we are seeing a lot of client demand for on ESG on wealth analytics.
And what we're seeing, as I mentioned earlier about our ability to expand within the wallet are about existing clients, I would expect to see that continue as well. And so what we've done is we're going to be planning on essentially focusing on-premiere type clients or highest clients, and including some that we think we can really continue to do that expansion on the enterprise front.
So from an execution perspective, those are the areas that I think we'll continue to expand on. But it really is building on the momentum that we already have seen this year.
Thanks. And then for my follow-up, I mean, we've seen a lot of large M&A in the financial services space in general. Maybe you can just talk about what your willingness is to participate in a larger M&A? And specifically, are there any synergies with assets that are currently not in your portfolio today? And then are there any significant scale advantages today that you might be lacking?
Well, I think our answer has been consistent regarding M&A. So we feel that we have the scale we need. We're one very well integrated platform. And we're very good at doing tuck-in acquisitions for a unique content and technology, which we demonstrated this year. So we're really happy with our platform and our ability to be a central player in the ecosystem, and be really agnostic to the data that's on our platform, whether it's ours or us integrating third-party content.
We do have a very healthy balance sheet. And we've said historically, that if the right transaction comes around that's larger, we're in a position to execute on it. But we don't feel that it's something we need to do to be successful and we've demonstrated that this year.
Great. Thank you very much.
Thank you.
Our next question coming from the line of Alex Kramm with UBS. Your line is open.
Yes. Hey, good morning, everyone. Sorry if I missed this in your prepared remarks, but can you just talk about the outperformance on ASV in the fourth quarter? I mean, obviously, you had some guidance out there that you gave us just a couple months ago. And then, I would say you beat that by $25 or so million dollars. So just wondering if there was anything chunky, maybe not repetitive, that you would call out that we may have missed and because that obviously creates a tougher comp for next year?
Well, like some quarters, Alex, we do have some large wins. So we did have one very good win on the wealth side. And we had one very good win on the data partner side. But that doesn't mean we can't have these types of wins in future quarters. So that certainly helps getting those done.
But again, I think just excellent execution from the sales team, really closing out the year in dramatic fashion, and capitalizing on those market trends that we spoke about earlier.
Okay. No, no, that's helpful. Just wanted to make sure there wasn't anything super chunky. That seems like two larger things. And then just as a follow-up to a question earlier, I think you said that you think the environment added about a third of the growth. So I guess a little bit over 2% or so. So I guess as we look into 2022, what type of environment is kind of factored into your guidance from an overall industry perspective? Because you can't ignore as you just said yourself, that there's been a lot of tailwind in capital markets that have helped you. So just curious what you expect, if you expect us to persist or what kind of environment we should be thinking about?
So just to be clear, I would say a third of the outperformance versus our guidance was due to those trends, not a third of our overall performance as a company. And as I mentioned in an earlier question, the buy side is setting up very nicely for us next year. We see a very healthy pipeline, good trends on the buy side. So even though there are some tough conditions out there for asset managers, our investment in our platform, our content, opening it up, really allow us to take market share and really help them with some of the challenges, which is managing data better, which CTS does a great job of, and then really being plug and play in terms of the workflow solutions.
So, we feel good about the buy side going into next year. Of course, continued health on the sell side will help us, but we don't need that to be successful and to meet our guidance.
Oh, thanks for clarifying. Take care.
Sure. Thank you.
Our next question coming from the line of Andrew Nicholas with William Blair. Your line is open.
Hi, this is actually Trevor Romeo in for Andrew. Thanks for taking my questions. I was just kind of hoping you could provide an update on the selling environment and how sales cycles have evolved in terms of length and complexity? You've seen any changes in the speed of client decision making lately?
Hi, thank you for that question. I'll take that one. So, I think one of the other points that helps drive our outperformance was our analytics business which accelerated, and some of the deals that perhaps had taken a bit longer, really coming to fruition. And we continue to see that as we think about -- look at the pipeline going forward.
So, I don't think, I would say there's wholesale change yet in terms of the decision making that really is case by case. But I will say that as we settle into much more so of the virtual environment, clients are really focused on their own digital transformation they need to improve. And as a result, some of the things that we've had for a while that got pushed were realized. And we'll continue to see that going forward.
Great. And then, just in terms of the deep sector content investments that you've been making. We're just wondering if there are any particular sectors or industries, where you've kind of seen the strongest uptake at this point. And then going forward, which ones you might expect to see in the most investments? Thank you.
Yeah, so, I think the three that we have released are financials, we've done some good work in insurance, real estate. So we're seeing really good usage across all of those. And we're beginning to make progress on some of the other sectors. So, I'd say it's pretty broad-based.
Alright. Thank you very much.
Our next question coming from the line of George Tong with Goldman Sachs. Your line is open.
Hi, thanks. Good morning. I wanted to follow-up on the components of ASV growth in fiscal 2022. You've had several larger wins in 2021, and also some larger legacy cancels. So as you look ahead to fiscal 2022, what kind of ASV growth do you expect across your realigned research analytics in CTS businesses?
I don't think we're giving explicit guidance, George, on those three business lines. But I would say it's well balanced between all of them. CTS, I would expect will continue to have a high growth rate, just given the trends in the market and the opening up of the platform.
Analytics, as I've mentioned is setting up well versus last year, and not a lot has changed in terms of the components of that business line. And we're very optimistic about research, but just based on what we've seen over the last year and our ability to close new logos and meaningfully increase the number of users affects that across a lot of different firm types.
George, I would take a look across the geographies as well. I mean, if I look at the pipeline, quite frankly, Americas which has been very strong in 2021. We expect to have continued strength, but we saw double digit growth in Asia-Pac and Europe picking up as well.
So, I think it's really quite broad-based. I think it's what gives us not only a lot of pride of what we've just done, but also the confidence as we go forward, which is reflected in our guidance.
Got it. Very helpful. And then on pricing, what kind of pricing assumptions are you reflecting in your guide? How much do you expect pricing to go up by in the forthcoming year, particularly as you think about how much competitors are raising their prices by? So do you think you're raising prices in line with the competition ahead of or below the competition for next year?
Sure, I'll take that one as well. I mean, we are very -- we could see that our clients value our products by what we were able to capture this year. And we'll continue that into next year. I think we will be in line with many of our competitors as well. So we would expect to see that similar impact, if not more. We've spent a lot in enhancements in the value that we can clearly tie back to what we've done for them. So George, I would expect to see it in line in not only in the market, but in the previous year.
Very helpful. Thank you.
Our next question coming from the line of Patrick O'Shaughnessy with Raymond James. Your line is open.
Hey, good morning. In terms of your momentum with sell side customers, to what extent would you ascribe that growth to new customer wins or new product sales, as opposed to your existing customers growing their headcount?
Hey, Patrick, it's Phil. So just in terms of new logos, we did better this year on the sell side that we did last year. I think we were actually down in terms of new logos on the sell side, and we were up this year. So we're certainly adding new clients and some of that, as you can expect, is being driven by just the investment that we've made, particularly in the content area.
Okay. And then, I guess, speaking of the headcount theme, FactSet’s headcount growth has slowed, I think it was 4% in the fourth quarter year-over-year, I think closer to 3% ex- acquisitions. Was that an intentional deceleration of headcount growth? Or does it reflect challenges in terms of hiring and retaining talent in this environment?
Well, I think we've done very well in terms of the employee value proposition at FactSet over the last year. We've done a lot to really make sure that our employees feel like they're taken care of, that they have flexibility in terms of how they work, and so on. So I think, we have a lot to be proud of there for our employees.
Like lots of firms, right, we're going to be faced with a lot of movements. I think, on the talent side, we believe that creates a good opportunity for us in the marketplace. We think we'll be able to retain the talent we need at FactSet, but also attract some really good new talent to the company. So, I think we're probably in line, frankly, in terms of what we planned in terms of headcount growth there.
I don't know Helen, if you've got anything you wanted to add?
Yeah, no, and I think what we've seen is in our own productivity and efficiency improvement as we've gone through, I think we've talked before around workforce mix. If I take a look at where, while our headcount has gone up, the mix of that is also quite key. And then when we talk about the operating leverage or labor productivity, you've seen that come through as well.
And please note that, especially since we've invested quite a lot in the technology front that is meant to help us in terms of having the type of work that our folks do. So I wouldn't necessarily look at people count as the driver here, as we think about our opportunities going forward?
Thank you.
You’re welcome.
And our next question coming from the line of Owen Lau with Oppenheimer. Your line is open.
Thank you for taking my question. Going back to the driver of CTS, could you please remind us some of the use cases of CTS? And as this segment continues to evolve, do you see a scenario that customers will like mostly need API in data feeds, but not so much on the desktop? Or they will still come hand in hand because desktop can still provide a good distribution channel to customers? Thank you.
Yeah. Good question. Thank you. Yeah, so traditionally FactSet has sold a lot of data workflow solution through CTS to quants. But that's not the only workflow that we've sold to. So we still do very well selling to quants. But we're also thinking about how do we expand our market share by getting into more workflows across the middle and back office.
And as we've opened up our platform and invested in new contents, it's created some great opportunity for us to help clients manage their own data, with our entity data map and our concordance services. Managing data is expensive, and FactSet is really expert at that. So that is one area that we're seeing really good growth from, particularly as we make those services available through new channels, such as, cloud providers that we already spoke about.
We've done traditionally well with performance workflows as well, this was a very good year for us, with our benchmark data feeds. So FactSet does a lot of work to integrate all of the different benchmarks and indexes that are out there that feed into a client's own performance system. So that could be our own performance system. But we're not the only performance system out there. And so there are lots of opportunities here, real times and other opportunities, sort of that trading workflows. So as we've developed more of our own capabilities that we view that as a good opportunity.
And just to add to that, when we talk about the sell side, Phil alluded to before, the growth there is also on the feeds side. And so, we're seeing interestingly, that being a driver for our CTS business, so I think that's an important piece to consider as well.
Just to finish off your second point there is a valid one. We do think there's going to be a very healthy balance out there for how people want to consume value. So it could be through a workstation or a web, where we tee up the next best action for a particular user. But increasingly, firms are going to want to consume data in new ways as they analyze things in new ways. And that could be just a research analyst deciding they want to program in Python, or use Tableau or some other types of systems to sort of do their analysis.
So it could be the same type of user, but through a different workflow, or it could be just feeding directly into a system that a client has like a CRM.
Got it. That's extremely helpful. And then, going back to the research, I think we touch on a lot about the growth there. But there are lots of news out there that many investment banks are raising the salary of the junior bankers on the banking side. Do you see like, in terms of the new – is there any like additional subscriptions from these clients? Do you think they also increase the hiring and FactSet can benefit from that as well? Thank you.
Yeah, I think that's what we just saw in Q4, as we saw the banks, if I'm understanding your question correctly, hire a lot of new talent. And when that happens, very often FactSet will just get deployed automatically onto those desks.
I think also, in addition to the number of analysts to your point, Owen, what they're looking for us to be able to provide their analysts the tools that are needed. And I think that's what we're finding, and that's why I think our retention has improved as well.
What we're finding is getting the tools of FactSet to the analysts, to allow them to do their work in a more efficient way. So they are not spending 100 plus hours. I think all of that comes into play.
Got it. That's my questions. All right. Thank you very much.
You're welcome.
Our next question coming from the line of David Chu with Bank of America. Your line is open.
Thanks, guys. So you highlighted strong performance from the sales teams throughout the call. Helen, are there any key changes to the strategy since you took on a new role?
Thanks for your question. One of the things, quite frankly, is how proud I am and the fact that how we have executed. And I think the areas of focus, if anything is more of an enhancement at this juncture, I think what we will focus on is our go to market strategy. I think we will focus more on driving the enterprise discussion with senior client executives, it really allows us to provide our platform for their own digital transformations.
And in terms of major changes, I would say, no other than really, again, enhancing on the areas that we think we can leverage across the firm types, or quite frankly, operationally, where we can provide them more bandwidth to spend more time with clients.
Got it. And then just on the wealth side, are there any meaningful RFPs coming up, let's say in the next 12-months? And, how would you characterize your win rates now, when you go into these RFPs?
Yeah, we're not going to comment on that. But there is, I think, a steady drumbeat of these opportunities coming through each year. And, we do exceptionally well when we get into an RFP, just based on the product we have, and the legendary FactSet service. Those are two things that really give us an advantage when we're competing for those businesses.
Okay, got it. Thanks, guys.
Our next question coming from the line of Keith Housum with Northcoast Research. Your line is open.
Congrats on a great quarter. Just looking at the pipeline that you guys have talked about in the past has been fantastic, I remember back to last quarter. How would you talk -- how would you characterize the pipeline coming out of the fourth quarter compared to I guess the third and second quarter?
Well, the way that I would look at that, Keith is just sort of versus the first-half of last year. And, we got off to a pretty rough start last Q1. We were definitely digging out of a hole there and just came storming back in the last three quarters. So as I mentioned already a few times, the first-half, which is typically the period that we have the most visibility on, is setting up quite nicely, particularly on the buy side with the analytics team.
Great. If we talk about the growth that you guys are experiencing, would you talk about it as more market share gain, or more an expansion of your overall products set and expansion of the overall market?
I’d say combination there, I think we do very well competitively. And our strategy we believe is differentiating in terms of opening up the platform and investing in new content sets in being neutral, in terms of what data we provide the market. So that is resonating particularly well with our clients, as they tried to differentiate themselves and become more efficient.
And, we get a lot of upside from expanding clients, when we continue to build out our solution, our clients trust us, and we've got great service. And when trends are good like this in the market, we're able to really capitalize on that.
Great. Thank you.
Our next question coming from the line of Craig Huber with Huber Research Partners. Your line is open.
Yes. Good morning. My first question as you remember two years ago, you guys three year investment plan and stuff with I guess, on the back end that you're expecting to be able to get to high single digit ASV growth in the back end of that. Is that still the plan here a year out or has been pushed out some, as you've alluded to, in prior calls, because of this pandemic?
Thanks, Craig. So we're entering the third year of that original three year plan. And I think you can see our performance this year, and what are guidance is for next year. So we certainly -- high single digits is certainly something that's achievable. I believe back then we articulated that we would exit the year with a 33% margin, which is, I think, I believe the middle of our guidance here for this year.
And, our aspiration was to get to double digit EPS growth. I think if you look at the midpoint of our guidance, it's high single digits. But that doesn't mean, if we execute well, we can get to that thing. So I couldn't be prouder of our company. We've all worked exceptionally hard over the last two years. And it's really great to see this level of performance. And we're really optimistic as we go into FY ‘22.
And then my follow-up, please, on the cost side related to that three year investment program. I think originally you thought you're going to spend $15 million each of the three years, it's changed. Maybe you could just update us on those numbers, please? I think it was higher last year, do you have that number?
Sure. I can talk broadly on those points, Craig. Yes. I mean, as discussed earlier, we are on target in terms of our plan. There are things that we probably accelerated in terms of spend, and in some cases where we've adjusted along the way, that's what you would expect in a three year plan. So from a technology perspective, we probably spend a bit more, and we're able to make that up as you can tell from our performance this year.
To go back a little bit to your point on us having pushed it out. I think what's really, I think admirable, is the fact that with the situation that we had with the pandemic, we were trying to be as transparent as possible. And the fact that we were able to achieve what we have, and we're indicating for the third year, really does mean that we were able to meet what we had originally given guidance on.
Thank you.
I'm showing no further questions at this time. I’d now like to hand the conference back over to Mr. Phil Snow, for closing remarks.
Thank you all for joining us today. In closing, I want to reiterate how pleased we are with our performance this fiscal year. We also made substantial progress on our internal ESG strategy. Steps we have taken this past quarter alone include joining the UN Global Compact and Principles of Responsible Investment, publishing our global diversity figures and committing to becoming MLT black equity at work certified, in addition to completing our sustainability plan, which outlines our ESG goals and aspirations.
I'm very proud of all FactSet has accomplished this year, and we look forward to speaking with you again next quarter. In the meantime, please call Rima Hyder with additional questions. Operator, this ends today's call.
Ladies and gentlemen, that does conclude our conference for today. Thank you for your participation. You may now disconnect.