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Darden Restaurants Inc
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Welcome to the Darden Fiscal Year 2021 Third Quarter Earnings Call. Your lines have been placed on listen-only until the question-and-answer session. [Operator Instructions] Please limit yourself to one question and one follow-up to allow everyone an opportunity. This conference is being recorded. If you have any objections, please disconnect at this time.
I will now turn the call over to Mr. Kevin Kalicak. Thank you. You may begin.
Thank you, Jack. Good morning, everyone, and thank you for participating on today's call. Joining me on the call today are Gene Lee, Darden's Chairman and CEO; Rick Cardenas, COO; and Raj Vennam, CFO.
As a reminder, comments made during this call will include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. These statements are subject to risks and uncertainties that could cause actual results to differ materially from our expectations and projections. Those risks are described in the company's press release, which was distributed this morning and in its filings with the Securities and Exchange Commission.
We are simultaneously broadcasting a presentation during this call, which is posted in the Investor Relations section of our website at darden.com. Today's discussion and presentation includes certain non-GAAP measurements, and reconciliations of these measurements are included in the presentation. We plan to release fiscal 2021 fourth quarter earnings on June 24 before the market opens followed by a conference call.
This morning, Gene will share some brief remarks. Rick will give an update on our four operating priorities and Raj will provide more detail on our financial results and share our outlook for the fourth quarter and a partial outlook for fiscal 2022.
Now, I'll turn the call over to Gene.
Thanks, Kevin, and good morning, everyone. It's hard to believe it’s been a year since the pandemic began to significantly impact our business. When I reflect back on everything that has transpired, it is clear to me the strategy we developed six years ago provided a strong foundation to help us navigate this period of unprecedented change and uncertainty.
Our portfolio of iconic brands has been focused on executing our Back-to-Basics operating philosophy while leveraging our four competitive advantages of significant scale, extensive data and insights, rigorous strategic planning, and our results oriented culture. And while our four competitive advantages were critical to our business and operational success this past year, our significant scale and results oriented culture have played an outsized role in our ability to emerge stronger. Our significant scale enabled us to quickly react to the turbulent operating environment.
The depth and breadth of our supply chain relationships ensured that we could adjust our product supply as needed without experiencing any significant interruptions. We have our own dedicated distribution network, and the assurance of an uninterrupted supply chain provided consistency and a high level of certainty for our operators. Our scale also enabled us to significantly accelerate the development of online ordering and several other digital initiatives and cascade them across our brands quickly and effectively. The robust expansion of our digital platform over the past year has provided us a richer set of first-party data on new and existing guest.
Finally, our scale provided us with multiple levers to pull to ensure we have the liquidity we needed during the early days of COVID-19. As soon as our liquidity needs were solved for, our brands were able to focus on strengthening their value propositions and transforming their business models.
As our Founder, Bill Darden said, the greatest competitive advantage our company has is the quality of our employees evidenced by the excellent job they do every day. Throughout this past year, Darden and our brands have emerged stronger and our success is a direct result of our team members and their relentless commitment to delivering safe and exceptional guest experiences. That is why we've continued to invest in our team members throughout the past year. Since March of 2020, we've invested more than $200 million in our people through programs such as paid sick leave.
COVID-19 emergency pay and covering insurance payments and benefit deductions for team members who were furloughed. These investments also include our recent decision to provide all hourly restaurant team members up to four hours of paid time off for the purpose of receiving the COVID-19 vaccine.
In addition, these investments include the one-time bonus we announced today totaling approximately $17 million, which will impact nearly 90,000 hourly team members. As we continue to grow our business and welcome guests back into our restaurants, continuing to attract and retain the best talent in the industry will be critical to our success. While we're proud that on average, our hourly restaurant team members earn more than $17 per hour today, which includes our servers and bartenders who earn more than $20 an hour.
I'm excited about the announcement we made this morning. Beginning Monday, every hourly team member tipped and non-tipped will earn at least $10 per hour, inclusive of tip income. Additionally, we are committed to raising that amount to $11 per hour in January 2022 and to $12 per hour in January 2023. These investments further strengthen our industry leading employment proposition.
Lastly, I continue to be impressed and inspired by our team members who have shown extraordinary resilience and passion during the past year. Once again, I thank you for your commitment to delivering exceptional guest experiences in our dining room and through curbside to go. You are the heart and soul of our company. And on behalf of the management team, we're extremely grateful to you.
Now, I'll turn it over to Rick.
Thank you, Gene, and good morning, everyone. As Gene said, it's hard to believe we've been operating in this environment for a year. In addition to executing our Back-to-Basics operating philosophy, our restaurant teams have continued to successfully manage this – through this situation by remaining focused on the four key priorities we established at the onset of the pandemic: One, ensuring the health and safety of our team members and guests. Two, simplifying operations and strengthening execution. Three, deploying technology to improve the guest experience. And four, transforming our business model.
The health and safety of our team members and guests remains our top priority. Throughout the past year, our team members have done a fantastic job of upholding our safety protocols while taking great care of our guests. Today, even as restrictions are easing in some parts of the country, we continue to follow our enhanced safety measures. This includes daily team member health monitoring, requiring masks for every team member, enhanced cleaning procedures and social distancing protocols. Our second priority has been to continue finding ways to simplify our operations and drive in-restaurant execution at each of our brands. This environment gave us a once in a lifetime opportunity to evaluate every aspect of how we operate and make decisions we would not have been able to do in a normal operating environment.
A good example of this work, all of our brands have done to streamline menus and remove low preference or low satisfaction items. This focus makes it easier for our restaurant teams to consistently execute our highest preference items, which means we are serving our most popular dishes to more guests. In fact, a year ago, the top 10 entrees at Olive Garden accounted for about 48% of guest preference. And today they account for approximately 55%. Reducing the bottom selling items eliminates distractions and allows us to execute at a high level. We have dramatically reduced low volume items, which reduces the need to prepare them saving time and reducing food waste. For example, at LongHorn Steakhouse, the number of total items with less than 1% preference is down to eight from more than 25, pre-COVID.
Third, we continue to deploy technology to improve the guest experience and build on the progress we have made over the last 12 months. When the pandemic began and our dining rooms were closed, we were able to quickly roll out online ordering at our brands that had yet to deploy it. We also streamlined the curbside to go pick up process by rolling out the Curbside I'm Here text message notification feature. So guests can easily alert us when they arrive. These technology enhancements and other process improvements helped Olive Garden achieve new all time high guest satisfaction ratings for delivering on-time and accurate off-premise experiences during a quarter that included three busy off premise days, Christmas Eve, New Year's Eve and Valentine's Day. In fact, Valentine's Day was our highest sales day since the start of the pandemic.
Also during the quarter, several brands including Olive Garden and LongHorn implemented enhancements to their websites to streamline the online checkout process. This resulted in a meaningful reduction in order abandonment rates. Our continuous digital transformation is resonating with our guests. In fact, during the quarter, nearly 19% of total sales were digital transactions. Further 50% of all guests checks were settled digitally, either online or on our tabletop tablets or via MobilePay. We have made great strides in our digital journey over the past year, and we will continue to strengthen our digital platform and provide our brands with the tools to compete more effectively.
And finally, the investments we've made to simplify our business through menu and process simplification have resulted in significant transformation of our business model. For example, across Darden, our hourly labor productivity has improved by over 20% with some brands improving by well over 30% such as Cheddar's. We thought it would be helpful to provide a bit more insight into what the business model transformation has done to Cheddar's P&L, year-to-date through the third quarter Cheddar's has grown the restaurant level margins by over 300 basis points and a year-to-date sales retention of 75%. When Cheddar's reaches 100% of the pre-COVID sales, we expect that restaurant level margins to be well in the high teens, while we don't intend to continue to provide this level of detail in the future this illustration helps to highlight the business model improvements our brands are making.
As we have mentioned previously, the simplifications across all of our businesses are expected to result in 150 basis points of margin improvement with 90% of pre-COVID sales. Our business model transformation also strengthens our belief in our ability to open value creating new restaurants across all of our brands. Due to this transformation, the sales required to exceed our return expectations are much lower today. In fact, we opened six new restaurants during the quarter, and each is exceeding our expectations.
Before I hand it over to Raj, I want to conclude by saying thank you to our team members. As Gene said, our success is a direct result of their hard work. Being of service is at the heart of our business and our team members demonstrate that every day through their commitment to our guests and each. Raj?
Thank you, Rick and good morning everyone.
For the third quarter, total sales for $1.73 billion, a decrease of 26.1%. Same restaurant sales decreased 26.7%. EBITDA was $236 million and diluted net earnings per share from continuing operations were $0.98.
Turning to this quarter of P&L; food and beverage expenses were 80 basis points higher than last year primarily driven by investments in food quality and mix. Restaurant labor was 20 basis points higher. As Gene mentioned, we invested approximately $17 million in team member bonuses this quarter. Excluding the team member bonuses, restaurant labor would have been 80 basis points favorable to last year. The favorability to last year was driven by hourly labor improvement of 280 basis points due to efficiencies gained from operational simplifications Rick discussed. The hourly labor improvement was partially offset by de-leveraging management labor due to sales declines.
Restaurant expense for operating week was 16% lower than last year driven by lower workers' compensation, utilities, repairs and maintenance expense. Restaurant expenses as a percent of sales was 250 basis points higher than last year due to sales de-leverage. Marketing spend was $52 million lower than last year with total marketing 200 basis points favorable to last year. This all does altered in restaurant level EBITDA margin of 18.4%, only 150 basis points below last year. Excluding the one-time hourly team member bonus, restaurant level EBITDA margin would have been even stronger at 19.4%. We impaired one Yard House restaurant this quarter resulting in a non-cash impairment charge of $3 million. This location was in Portland, Oregon and had been temporarily closed since April.
Turning to G&A; we finalized the legal recovery during the quarter resulting in favorable of $16 million. This favorability was partially offset by $8.8 million of mark-to-market expense on our different compensation. Excluding these two items, G&A would have been $86 million this quarter. As a reminder, the mark-to-market expense is related to significant appreciation in both the Darden share price and equity market this quarter, and due to the way we hedge this expense it is mostly offset on an after tax basis.
Page 13 of this quarter's presentation illustrates the $8.8 million reduction of operating income and corresponding operating income margin reduction of 50 basis points from mark-to-market expense. Our hedge reduced income tax expense by $7.2 million resulting in a net reduction to earnings after tax this quarter of $1.6 million. Our effective tax rate of 2.3% this quarter was unusually low due to two factors: first, the tax benefit from the deferred compensation hedge I just mentioned reduces the tax rate by 5 percentage points. Second, the stock option exercises this quarter drove approximately $7 million of excess tax benefit. Reducing the tax rate by 4.8 percentage points, after adjusting for these factors our normalized effective tax rate for the third quarter would have been 12.1%.
Looking at our segment performance this quarter, Olive Garden saw segment profit margin increase versus last year despite sales declines. Our continued focus on simplified operations, which significantly reduced direct labor combined with lower marketing expenses, drove this margin improvement. Segment profit margin declined for Longhorn as higher than average beef inflation and other investments drove higher food and beverage expense. In addition, both labor and restaurant expenses were higher as a percent of sales due to sales de-leverage. Segment profit margin declined for fine dining and other segments due to de-leverage across the P&L from the significant sales decline year-over-year.
We generated over $240 million of free cash flow this quarter ending the third quarter with our $990 million in cash. Our recent performance has given us better visibility into the durability of our cash flows. Therefore, we will return to our 50% to 60% dividend payout target applied to future earnings to determine our dividend. To that end, the Board declared a quarterly cash dividend of $0.88 per share matching our pre-COVID dividend level. The ability to resume pre-COVID dividend levels just 12 months after suspending is a testament to the strength of our business model and the durability of our cash flows. And finally, today we announced a new share repurchase authorization of $500 million, which replaces all previous authorizations
Turning to the fourth quarter; as of today, we have 99% of our dining rooms open with some capacity. This morning, we provided sales plans for the first three weeks of the quarter, in which we saw a week-to-week sales improvements. As the vaccine roller progressed, dining room capacity increased, and consumers began receiving stimulus checks. Taking that all into consideration we currently expect for the fourth quarter total sales of approximately $2.1 billion; EBITDA between $345 million and $360 million and diluted net earnings per share from continuing operations between $1.60 and $1.70 on a diluted share base of 132 million shares. We've also updated our full year outlook for capital expenditures to be between $285 million and $295 million, and we anticipate opening 33 net new restaurants for the year. We continue to believe we can achieve pre-COVID EBITDA dollars on 90% of pre-COVID sales resulting in 150 basis points of EBITDA margin growth, and our Q4 outlook falls within this framework.
As we move beyond the fourth quarter, there are additional costs such as training, travel, growth costs, incremental marketing and other investment that we expect will need to come back into the P&L. And while it's too early to provide insights into fiscal 2022 sales and earnings, we did want to provide some preliminary guidance on a few items. We expect total capital spending between $350 million and $400 million and open approximately 35 new desiccant sent in fiscal 2022. We also anticipate an effective tax rate in the range of 12% to 13% for fiscal 2022.
And with that, we'll open it up for questions.
Certainly. [Operator Instructions] David Palmer with Evercore ISI. Your line is open.
Thanks. Just a clarification first, the – that [indiscernible] thinking about 150 basis points of margin expansion permanently, did that contemplate these labor investments that you're making? That clarification would be helpful. But my question is really about the seating currently, and you're thinking about the meaningfulness of recent weeks. The seating capacity you mentioned you have partial dining rooms in 99% of the restaurants or locations, but how much of the seating is available currently? And how much do you think that that is holding back comps? And Gene, my follow-up, which I'll just say right now, it looks like these off-premise numbers are very strong. The mix is very high, even as people get more comfortable, are you rethinking the stickiness of that off-premise business and I'll pass it on? Thanks.
Good morning, David. Yes, the labor investments we made is embedded in the 150 basis points improvement. We think we can make at 90% of sales; so that is inclusive there. We'll talk about the dining capacity. Basically, the way our dinings are laid out, LongHorn has an advantage over Olive Garden and its utilization because of the number of boosts. But the way to think about it is, we're somewhere between 50% and 60% capacity inside the dining room depending on the particular four plan, and so there's still limitations of availability inside our restaurants.
As long as we're following the CDC guidelines, it doesn't matter what the local municipalities are doing. And we believe right now, it's in our best interest, our team members' best interest with the priority of their health and safety for our team members and our guests to continue to follow the CDC guidelines. And so we think about our dining room somewhere between 50% and 60%, 65% depending on the individual floor plan off premise stickiness. Let me just – let me start off by saying, I am incredibly impressed with what our team has done to improve our capabilities in the off-premise experience.
The digital experience is getting better every single day, it's being adopted, I thought in Rick's prepared remarks, he talked about 19% of our total sales now being digital. I think that's really impressive. I do believe that as more as we get to offer more capacity and we see this in individual restaurants that the off premise will start to fall off. I think why the capacity is limited, and there's still a lot of people out there that aren't fully vaccinated. There's still good demand for the off premise. I believe that because of our capabilities that we've developed during the pandemic and our vision for how those capabilities will continue to improve in the future, that our off-premise business will still be robust when it's all said and done. I can't tell you today what that percentage is going to be.
Thank you.
Dennis Geiger with UBS. Your line is open.
Great. Thanks for the question. Gene wanted to ask a bit more about any kind of regional differences that you might be seeing. I think you gave some interesting color there on CDC guidelines being the capacity constraint in most cases for your restaurants. But curious by region, by state, if you're seeing a notable difference in performance based on those state restrictions, and then just kind of following-up on that as it relates to off premise where you do have greater capacity in select restaurants or states, if that off premise looks a whole lot different than it does across the system on average? Thank you.
Well, obviously we're only at 25% capacity in California, which is – that's pretty restrictive there. So, yes, our takeout percentage is higher in California. So I would say it's still pressure on the coast, both coasts, especially the North – Northeast part of the country. You're still seeing mobility, not as great as it is and what I would call from Arizona all the way over to Carolinas where I think mobility is much greater and the consumer is much more willing to get out and move around. So there's difference in sales there. But every day, I mean, this is very dynamic folks. This is changing daily as more and more people get vaccinated, more and more people get become confident in their ability to be mobile. And it's getting to the point where, I think we're cautiously optimistic and excited about what's going to transpire here over the next few months and maybe few years.
Great. Thank you.
Jeff Farmer with Gordon Haskett. Your line is open
Sorry, just looking for a little bit of a follow-up call here. So just in terms of looking at to go sales, I'm curious what you've learned in terms of the nature of these customers? Are they new customers that are – are there new customers? Are they existing customers driving increased frequency? I'm just curious what you guys are seeing in terms of, who's actually driving these very strong to go sales levels?
Hey, Jeff, it's Rick. Thanks for the question. In regards to those sales and who's driving it, you know, at the start of the pandemic we saw a lot of new customers. A lot of new ones coming in and then hadn't been to our restaurants before and the frequency with which they reordered was pretty high. We're still seeing those new customers but everybody is ordering to go, right? If you came into the dining room and the dining room is full, you may just walk over to the go station in order. But the frequency of our newer customers was higher and is higher than the frequency of our existing customers. We are really happy with what we've done as Gene mentioned with the technology that we put in to go business. It is helping to get some younger people in our restaurants or to order to go what we've done with car side to go and curbside here has made it so much easier for people to come pick up. And so we feel really good about the customers we're getting and the information we're gleaning from them.
Thank you.
Jake Bartlett with Truist Securities. Your line is open.
Great. Thanks for taking the question. Gene, my first one is just that the comment about the 50% to 60% capacity in terms of following the CDC guidelines. As we look at restrictions easing across the country, do they – do they really matter or should we just really kind of think about just the overall guidance from the CDC, as we think about your capacity and increasing?
Yes. I mean, I think it's a very interesting question. I think we're hoping the CDC comes along with the consumer and the consumer behavior. We feel right now; it's still prudent to follow that guidance. Then there may be a point where we determined that guidance is out of date. And I think with the consumer in a certain marketplace, but it's too early to tell. Right now we believe that the best course of action is to continue to follow the CDC guidelines.
And just back on the 50% to 60% capacity one of the things you really lose in like on a LongHorn box is that those two or three deep standing at the bar waiting for tables that's not there. So that's kind of included in that lack of capacity that we have right now. We're still asking guests to wait outside and not corrugating our lobbies. So there's revenue that we're losing – we're losing there too. So I think here in the near term, I think it's – let's follow the CDC guidelines and let's see if some other leading indicators around COVID cases and the death rate continue to decline, and then we'll continue to reevaluate as we move forward.
Got it. Thank you. And then I have a question about the fourth quarter guidance and maybe in the context of the weekly the same facility that you gave in the last week was obviously very strong and positive. I believe the guidance is implying, I'm still lower, I think about 8% or 9% lower average weekly sales in the fourth quarter versus 2019. So I think you're expecting the deceleration from current levels. Maybe if you can just talk about that in, if there was anything abnormal about this last week in relation to 2019?
Well, yes, with the government – the government sent a bunch of chucks to a lot of people. I mean, you know, we use a lot of stimulus in the marketplace is that there's multiple variables that are transpiring, right? So we've got stimulus being sent out. We've got vaccinations increasing and we've got the virus declining. What we can't do is really tease out which one of those variables is driving this. We believe that stimulus is a really big part of maybe the backend of 2014 and weakening 2014 and the weekend 321. And so we don't have that stimulus in our outlook for the rest of the quarter. We know from history of that phage and this was a big, this was a big, this was a big stimulus package. So we'll see how long it lasts, but right now we're thinking that it tails here pretty quickly.
Thanks a lot. Appreciate it.
Eric Gonzalez with KeyBanc. Your line is open.
Hey, thanks for the question. Just maybe a margin question. I think your guidance is implying, some of the – one of the highest EBITDA margins we've seen, possibly in some time. So can you maybe talk about what's one-time what's sustainable in terms of that guidance? Clearly there's some marketing savings and obviously the 150 basis points that we talked about in the G&A setting. But maybe you can go through that, and what part of the upside too recent trends – recent margin trends is sustainable going forward. Thanks. Yeah.
Hi Eric, this is Raj. Thanks for the question. So when you think about the margin I think it depends on really where the sales levels are. And as I mentioned in the pre prepared remarks, there are some costs that have to come back into the P&L and that will come back, but it's not like we're going to ramp up those costs as fast as the sales are coming back here, right?
So as you look at Q4; one, I want to point out Q4 generally is our highest or one of his higher, an EBITDA margin then the annual average combine that with the fact that we have this decent acceleration in sales from Q3 to Q4, and some of these costs we're talking about will come back over time as we go beyond Q4. And when you think about at the 90 plus percent sales levels, if you, not saying that he's the discrete cutoff, but if you think about it, that level it's really marketing and labor are two big contributors positively as a percent of sales.
And then the offs – partially offset by food costs going up. That's where we have made some investments. We've all along made investments into the value proposition for the guests. And that we'll continue to do that too. So we feel like at those levels, marketing and labor will help food will take away from it. Personal expenses are probably going to be relatively flat, maybe a slightly off by 10 basis points. And then G&A, we should be flat at 90% given the reduction we've done on the G&A. As we grow from there we do think some of those sales will come – some of those costs will come back in. And I think we're still not saying the margins are going to go down any further, but we do want to maintain the 150 and see what we can do, but some of these things are going to play out based on the environment and the economic backdrop.
Thanks.
Jeffrey Bernstein with Barclays. Your line is open.
Great. Thank you very much. The primary question is just on the wage rates, obviously encouraging to see you seemingly setting a floor for the hourly team members. I'm just wondering how large of an investment is this $10 to assure all people make at least $10 an hour and be more broadly.
Gene, what are your thoughts on the likelihood of more of a national hourly and tipped employee wage increase? Maybe you can just share what your approach has been in terms of pricing or profitability in the states that are already out these at these elevated levels. And then I had one follow-up?
Hey, good morning, Jeff. We're not going to – we'll all say about the cost of this is covered in our guidance. And we're not going to get into the specific costs of implementing this program. As far as wage rates are nationally, I mean, there's a lot of momentum here. I think that there's momentum for a bipartisan group to get to a solution that, I think everybody can live with. I think that our focus is more on protecting the tip wage. We think that is – we think that is extremely important for the overall restaurant business, we think it's extremely important for both constituents. The server doesn't want that relationship to change with the consumer and the consumer doesn't want that relationship to change with the server. And so our focus and working with the powers to be is explaining how this relationship works and the importance of this relationship.
And I would point to the fact that our average server earn or our average tipped employee earns greater than $20 per hour. And you think that's an average, so you think about as these servers develop their skill set and become – and their capabilities and become very competent. They have the opportunity to earn well above $20 per hour once they become proficient at what they're doing, and I think that's important to note. I also think it's very important to note that if the tip wage was to be eliminated, the current compensation model for servers would have to change. The industry would change that, the way people are compensated and it's my belief over time that those people would be compensated less, not more.
On wage, I would just end with that, I believe that we're really well positioned to manage through any changes here. We've been able – we've been managing structural wage changes for years, and we do that to improve productivity. We do that through pricing, but we've been able to manage that effectively, and I believe that we're well positioned to manage whatever changes come out of Washington or out of the individual states as we move forward.
Understood. And then just to follow-up – just as you mentioned marketing as one of the big helps in terms of the margin opportunity. I'm just wondering, I think you said it was down $50-plus million in the third quarter or a couple of hundred basis points. Just wondering how you're thinking about that recovery, whether it's the fiscal fourth quarter or just qualitatively, how you think about fiscal 2022? Maybe your thoughts on various marketing channels for investment or whether there are some permanent savings opportunities as maybe you shift away from some of the more expensive channels? Thank you.
Yes, Jeff, I think right now the way we're thinking about is we don't have any definitive plans as we move forward. We really need to understand what the competitive environment is. And then we have to really evaluate all the different channels and which is the most effective channel for each of the businesses, which I believe are very different. And then we'll have to, if we need to layer it back in, we'll have to make the decision on what's the highest ROI investment that we can make for each of the businesses. And so we have – we have some contingency plans are redeveloped.
We know what levers would pull in different environments. But right now we think we're spending at the appropriate level. We're still spending some good money in Olive Garden. We bought the up fronts. We're still running some very good television. I really liked the creative; I think the team's done a very good job on the creative. And so I think we're getting across great messaging. So it's not like we've cut all advertising. We're still in some digital channels. We're still spending money on search. We think we're spending at the appropriate levels right now, and we'll continue to evaluate as we move forward.
Thanks for the color.
Chris Carril with RBC Capital Markets. Your line is open.
Hi, good morning. So clearly you've used the opportunity over the last year to find efficiencies in the business and lean further into digital. How are you thinking about the composition of your brand portfolio now longer term in the context of all the improvements that you've discussed recently? And again this morning and how an enterprise level you're position to potentially add brands and further leverage the scale of bandages you've built?
Yes. We love our brands today. I think that some of our brands that were, maybe I wouldn't say they're underperforming, they may be underperforming our expectations because against the broader competitive set they were at the midpoint or even better than that. But the moves that were made and the structural changes to these business has this really excited and more – and we think more about growth for some of our brands that probably didn't hadn't earned the right to have a lot of new capital invested in them because the returns weren't as competitive inside our portfolio. And we had better alternatives, that's going to change a little bit. So we're a little – we're more excited about the potential growth of these brands.
As far as M&A goes, I mean, I know I'm going to give you the standard answer that we continue to have conversations with a board and look at opportunities, and I really can't say much more than that on that subject at this point.
Thank you.
James Rutherford with Stephens. Your line is open.
Thanks Gene. As guests started to come back into your restaurants, had you noticed any differences in their behavior or they lingering longer ordering more drinks and appetizers more or less expensive entrees, et cetera. I'm just kind of wondering if there's any noteworthy changes to guests behavior that you're seeing as a pattern.
No. I don't think it's any noteworthy behavior. I mean, I think in certain markets people – it's amazing people get their vaccination. The first thing they do is they go to a restaurant, even though there's probably should wait a few days for the vaccination to be. But I mean, there's just, I mean, there are a lot of people that this is, we're noticing especially near vaccination sites, that this is their first time out in a year, and they're just so excited to be back. And it just, you can tell because you see in some larger groups of senior citizens that just happy to be back out, having a dining experience. So no major changes, other than people are happy. I mean, people are happy to be out and it's definitely noticeable. There's a good vibes in our restaurants right now.
Well, that's great to hear. And as a follow-up on curbside, can you give an update on how much of your system is offering curbside today and the initiatives around, I think geo-fencing, dedicated doors to the kitchen or any of the things you're doing to make this hyper convenient channel kind of even better than it is today?
Hey James, this is Rick. On the curbside experience, all of our brands are offering curbside. Now there might be a few restaurants here and there that might be within in malls, et cetera, that it's hard to do, but all of our restaurants offer curbside today. They all have the curbside, I'm here feature where you can text – well you'll get a text 10 minutes before their pick-up time to tell the restaurant that they're here. And so they all have that. Once we implement a technology that works, we blow it out in all the restaurants.
As regards to kind of the building design and change, we are looking at some changes to prototypes as we build new restaurants, to make it a little bit more convenient for our team to bring the food out to the cars. But there is still a high percentage of people that are picking up in the restaurant that maybe ordering the restaurant and pick-up, or they just want to walk in and maybe sit at the bar for a minute to watch TV. And while they're to go is being prepared. So we have to keep an in-restaurant type of experience for them as well. So we're looking at that.
In regards to making a bunch of modifications to our existing restaurants, we're thinking about that as we see our restaurants start to build back-up in the dining room. We're just trying to figure out the most efficient way to make changes, whether it's in the kitchen to give them more, more room for packaging, but maybe not having a side door, because we do believe that the guests may still want to come in. So we're working through that. We don't expect to make huge, huge investments in our restaurant – existing restaurants where to go. We do have some investments to make, but they're not that great.
Excellent. Thank you very much.
David Tarantino with Baird. Your line is open.
Hi, good morning, everyone. My question is for Raj. I wanted to come back to your comments about costs coming back into the business after the current quarter. And I wanted to understand the implications of that, and are you saying that the math you've laid out with margins of 150 basis points higher at 90% of your prior sales volumes? Will that still hold as these costs come back into the business? Are you going to need higher volumes as per Q4 to hit that 150 basis point bogey?
No. David, I think we were actually expecting to maintain that margin, so we don't need higher volume to get to that. And then as volume grows, we're saying, we're committed to maintaining that as costs come back in, but we don't think we're going to be diluting margin that 150 basis points is sticky.
Okay. Thanks for that clarification. And then I guess my real question then is; how do you see that developing if sales end up going back to 100% or more of what you had previously? I know you're committed to maintaining the 150, but it's our line of sight or a path to exceeding that as more sales flow through the model. And I guess how do you balance that with the investments that you might want to make to sustain the health of the brand longer term?
Yes, I think that's a great question David. I think the way we're thinking about it is as sales grow, we'll find opportunities to make more investments into guest experience, into food quality. Thinks that we want to do, and we also have talked about trying to price – continuing to price below inflation and below competition. That's one of our bigger investments that we make.
Could you see for a time period where our margins exceed and build off of that? Absolutely. But I think longer term; I think the way we're thinking about it is we don't want it to grow too much. We want to just kind of find ways to set us up for longer-term market share gains, but still have a pretty robust business model.
Great. All make sense. Thank you.
John Glass with Morgan Stanley. Your line is open.
Hey, thanks very much. I had a question about unit development in your 2022 outlook. Now, given what you said about your success of margin improvement at Cheddar's, what you've seen at Olive Garden, why wouldn't development be faster, I guess specifically as you look at 2022 is sort of a stepping stone to faster in 2023. Is there external constraints on development or is this just internal decision as fast as you want to grow? And since you brought up Cheddar's specifically, right that thesis – when buying it was, this is a really big growth vehicle for the company. How do you think about development now that Cheddar's margins are better? How many of those 35 are Cheddar's and what do you think that brand can – what the pace of that bank growth can be thereafter?
Well, this is a couple of couple of questions, John. Driving our ability to only get 35 restaurants next year. Number one, we – as we entered into COVID, we dismantled the whole development team. And so we spent the last 90 days to 120 days rebuilding that. But that's really not the driving and limiting factor as we move forward next year. The limiting factor is that after we get past letter of intent, every step along the way, and that development process is pretty much slowed down significantly. And it has a lot to do with, people working remotely and we're not able to negotiate a lease as quickly as we once were, but the biggest hang up right now is permitting and getting your plans through permit and getting approvals that you need, getting people out to do your inspections so that you can move along.
So I think, the way I would answer is there's external factors that are limiting us, being able to open more restaurants. We have the letters of intent signed. We're just struggled past that point and we hope that we can get to 23. We can get to the higher end of our 2% to 3%. We believe our pipeline is in good enough shape to get there. There's enough availability out there, and we're happy with the construct of the deals. But once we get to pass letter of intent, this thing really slows down significantly and really out of our control.
Now I'll just add that over the last couple of weeks, things are starting to pick up a little bit in the local municipalities, and we're starting to get some things done, but we're sitting on a restaurant today that we can't get open, because we're waiting on that last inspection and there's no sense of urgency and that local community to get out there and make that last inspection. As far as Cheddar's, I think the limiter on Cheddar's – we're thrilled with the business model. The limiter on Cheddar's will still be the human resources. We've got to build the bench strength so that we can get that system up and running.
There's a tremendous amount of backfill opportunity. We're seeing the benefits of the backfill opportunity, whereas we're opening some of these new restaurants that we've opened here recently. And so, hopefully we can get Cheddar's somewhere between 7% and 10% unit growth once we get everything to where we want it to be. And I think the benefit of our platform is that we don't have to overtax one of our businesses to get growth.
And I always say [indiscernible], and we want to be able to grow this thing responsibly and open great restaurants with great operations, high volume concept that we've simplified, but still difficult to run. Just one last comment on the growth is that, with the transformation of the business model, we think the big upside now is that there's more Olive Gardens than what we may have originally thought. We can handle the cannibalization a lot better today than we could before. And therefore we want to push a little bit harder on Olive Garden and we think, and the returns are just fantastic in that business. So that’s the best place to put our capital.
Okay. Thank you so much.
Lauren Silberman with Credit Suisse. Your line is open.
Thanks for the question. I also wanted to ask about the labor investments that you're now specific to the hourly wage increase at least $10. What percentage of your hourly employee base will be impacted by this initiative? I guess what percentage is currently below 10? And does this affect only non-tipped employees? And then are you increasing wages at a commensurate rate across the board?
We don't plan to – I'll start backwards on this. We don't think there's going to have a – be a big compression issue. The amount of people this impacts is small. We're not going to give the exact number. And again, as I talked about earlier, it's included in our guidance for the quarter and we included for next year though and what we'll disclose what our wage inflation we're projected to be when we give you 2022 guidance. And it's for all employees. It's basically, if you're a tipped employee, in your tips and your wage doesn't get you to $10, we'll bring you to $10 an hour.
Okay. Yes. I just – I figured that this was primarily going to impact non-tip, because I think generally makes more sense to kind of confirm that. But my follow-up question to that is – how does your hourly staffing level today compared to pre-COVID levels? I guess January what percentage of your hourly employees you have in the restaurants right now?
We have – I haven't seen the number for last week. But the week before, we were at a home about 115,000 versus 165,000 active pre-COVID. And that number is increasing every week. And I think our greatest challenge right now is staffing. It's staffing, trying to attract people to come to work. That's why we're strengthening our employment proposition, which is already strong. We've got to staff it. We've got to train people. We'll train people now in a very high volume environment. And so, as I really think about what we're focused on is really Back-to-Basics restaurant operations. And part of that – one of those things that we focus on there is hiring great people and having great certified trainers that are able to train those people, to bring our brands to life. And so that's our number one, that's really a number one priority right now.
Great. Thank you so much.
Brett Levy with MKM Partners. Your line is open.
Great. Thanks for taking the call. If we could follow-up on James' question earlier, what are you seeing from a demographic standpoint given that you guys go up and down the average check continuum? Obviously, we've seen what the LongHorn and the Olive Garden numbers look like. But if you could give us just a little bit more clarity into and color into what you're seeing across different demographics and I'll have a follow-up also.
Yes, I'll just comment on fine dining. Obviously, that's coming back a little bit slower. I would say that fine dining in Suburbia is performing much better than fine dining in the central business districts. We are incredibly impressed with the weekend business in fine dining, even in the central business district. So this business is coming back, it's coming – we're going to be extremely profitable in this business. But this is going to definitely come back slower than casual. And so there's – I will just add that we've been pretty impressed the last couple of weeks, how this business has rebounded.
And then just other for Rick or for Raj. When you think about the structural margin, pre-crisis obviously you were one of the industry stalwarts and you're – you've found efficiencies within the model. When you think two, three, five years out, what do you think is the potential for where you can get to versus where you were pre? And thank you.
Yes, I think it would be tough for me to sit here and project out five years from now what we think the number could be. But all I'll say is we are definitely committed to getting to this 150. And then beyond that, we still go back to our long-term framework once the – once we get back to the sales levels we had before, it's about that 10 to 30 basis points margin improvement every year. And we think we can still do that.
Thank you.
Andrew Strelzik with BMO. Your line is open.
Great. Thank you, and good morning. On the CapEx guidance, if I have this right, the number of new stores came down a little bit, but the CapEx is going to be towards the high end of the range. Are you finding incremental projects to spend behind this year? I'm just looking for a little bit of color there. And then, somewhat related a question on technology given all the success that you've had on the digital side, and the ability to kind of look at the business holistically through this last year. Are you identifying or exploring different ways to leverage technology kind of going forward? I'm just curious how we should expect technology to be implemented either from a guest facing or kind of internal perspective over time? Thanks.
All right. Just let me answer the CapEx one. I'll hand it over to Rick on the technology stuff. So from a CapEx perspective, when you think about our annual CapEx, we're already spending money for next year’s new units, right. So that's why you don't really see CapEx move much, because we're still working on our pipeline, we're still working on next year.
The other thing I want to remind you is this year spend is relatively low because some of these units were already built earlier. We spent a lot of CapEx last year, and then we were sitting on these restaurants because when the pandemic hit. So that's the color on CapEx. And then Rick?
Thanks, Raj. On the technology front, we are in the process of doing another three-year roadmap for technology. We're going to continue to invest in technology to reduce friction in the guest experience and reduce friction and the team member experience. We've given you some examples of what we've already done this year with shifting everything to curbside, going to Curbside I'm Here. We're actually going to make that process even easier as we keep going forward. We're going to make the process of checking into your – to the restaurant easier. We're doing a lot of things going forward. Without getting into too much detail, we expect to spend more money in technology than we have this year, and we continue to invest in technology. We think it's an advantage for us. It gives us better access to data, and because of our scale, we can do it.
Thank you very much.
Nicole Miller with Piper Sandler. Your line is open.
Thank you. Good morning. Two quick questions. The first, on being data rich typically guest satisfaction scores are a leading indicator of comp. But if we back that up, I guess I can imagine it's a satisfied employee serving that guest. So maybe you could compare and contrast the metrics that you look at that are, I guess, external for guest satisfaction versus internal for employee satisfaction. And perhaps that was tied to or grounded hourly wage changes that you discussed today. Thanks,
Nicole. This is Rick. I'll start with the guest satisfaction metrics. All our brands are improving their guest satisfaction year-over-year from pre-COVID, even with especially because of all of the things that we've done to simplify our business to make it easier for our restaurants to get the product to what they – get the product to the consumer in the way they want it. We're shifting more of our sales to our top 10 items, which are high satisfaction items. We've improved significantly to go experience, which at the beginning was a pretty low satisfying experience. It's getting better every week. So on the guest side, all the satisfaction measures look great.
And as I mentioned in my prepared remarks on to go, Olive Garden was at an all time high for on-time and accurate premise experience for the third quarter, even though it was a really high off-premise quarter for them with three big holidays. In the employee metrics, the metric that we look at the most is turnover and our turnover has been great over the last year. And as Gene mentioned, we just introduced another thing to help the employee experience and their process of coming to work for us. We're going to simplify the hiring process as we go forward, but we have just great, a great employment proposition, which leads to our turnover. Those are the two metrics we look at the most.
The last thing I'll say, is there some external metrics that we're really proud of for LongHorn? They're now number one in food quality and food taste with all of the investments they made over the last few years. And that's a pretty high bar for us. And we feel really good about the investments they've made and that's what's driving our performance.
Thank you for that color. And then I think you had mentioned six openings if I wrote that down, I think the question still stands, you talked about exceeding expectations and I want to understand, how much of that is the strategic operational control and excellence you have, and how much was that influenced by the external competitive landscape. And when you first looked at those stores, perhaps there's competitors that just didn't make it across the finish line and didn't open. So how would you compare and contrast that? Thank you.
Yes. Nicole thanks for that. If we look at the six restaurants that we opened in the quarter, and actually restaurants will open this year, their sales levels have been higher than we thought considering we opened some of these restaurants at really hard, 50% capacity limitations. Now that could be because other restaurants didn't open, but we've been performing really well. If you look at our guest satisfaction measures in those restaurants, we've done a really good job in training our people and getting open.
And then the other thing, though, I think a bigger part of our performance is actually at the bottom line of the P&L. And these restaurants are performing much better on their P&L than restaurants that we opened a year or two before. And that's because of the simplifications that we have made. Whenever you simplify you really to make it easy for new restaurants, right. When they open, if they open with a full menu and a pretty big dining room, it's hard for them. When they opened with a menu that we have today with a dining room that's a little bit constrained. It makes it easier, but we've also changed some of our training programs, especially in the fine dining brands to make it almost like you're coming into a restaurant that's always been there. And so we've done a really good job in improving the process to open new restaurants. So I would give it – I would give that much more of the benefit than another restaurant or two that not didn't open during that time.
Excellent. Thank you.
Jared Garber with Goldman Sachs. Your line is open.
Good morning. Thanks for taking the question. I wanted to circle back on maybe comments from last quarter, and as we're thinking about market share opportunities going forward. Gene, are you still thinking that 5% to 15% closure rate on the independent side makes sense, and just wanted to get your thoughts on three months later on how that that environment continues to kind of play out and relatedly, you made some comments on Olive Garden and maybe some more opportunities there. Several years ago, you guys put out some data on a longer-term TAM of, I think, it was 900 to 950 and some TAM on LongHorn as well. How should we be thinking about those opportunities going forward over the long term?
Yes, first of all, on capacity, I think the last printed thing I saw from Technomic was still 5% to 15% tilted toward the higher end. It's my belief that the restaurants in central business districts will get recapitalized a lot – and be able to come back a lot quicker than what we'll see in Suburbia. And so, I think that there's population is still growing. And just the fact that a lot of new restaurants are going to – aren't going to be added are also a benefit as we go forward.
So I think as far as the capacity part of it, it's still a real good tailwind for the industry. As far as – what was the number one….
Yes, the TAM opportunity. Yes.
I think that would – as you think about that, we're not ready to put a number out there right now. We want to – the way we think about development is we find the best piece of property that we can find. And then we try to put, what do we think is the best you what – which restaurant in our brand and our portfolio will maximize the opportunity of that piece of land. And so I think numbers will ebb and flow. But we believe in the next few out years, we're going to get closer to 3% of our framework. That's where we want to be.
John Ivankoe with JPMorgan. Your line is open.
Hi, thank you. Obviously, you guys accomplished so much in 2020 around digital efficient marketing, restaurant operations, reorganization, G&A efficiency, so much, maybe that would have taken you three to five years. Have you been ever to get to some of the metrics that you got, so Gene maybe, this is a question for you and the Board, how are your strategic priorities changing if at all? I mean, as you accomplish so much, that you hope to accomplish over the next three to five years, that some of these initiatives are not fully behind you, at least partially behind you, what might be like the next big ideas that Darden is working on?
Well, I'm not sure what the next big idea is. I think the big thing that we're really cognizant of is how do we fight the gravity to pull us back – pulling us back towards, what had worked extremely well for us and staying, keeping our eye on the prize of all the gains that we made over the last few year. So I think right now, more importantly than ever, the way I'm thinking about it is Back-to-Basics. We've got to run great restaurants. We've got to be able to execute our food, our service and great atmosphere is if we can do that. I think I always say this simple term. How do we do less better?
And I think right now we put our businesses through significant change and I'm in this do less better framework. I want to make sure that we're running great, great restaurants. Strategically, I think the way we're – we continue to think about it is how do we ensure we get, take this opportunity to get our top line growth to 3%, which is a number we haven't really achieved yet. And 3% doesn't sound like a lot, but that's a lot of new restaurants in our system, absolute numbers, right. When you start adding 50 to 70 restaurants a year that puts a lot of strain on your organization and puts a lot of strain on your human resources. So I like this whole notion of getting narrower, not a lot of strategic change, but let's get into execute, execute, execute. I believe our brands are differentiated enough right now to compete effectively. And it's not a lot of work to be done there.
Great answer. Thanks Gene.
Andrew Barish with Jefferies. Your line is open.
Hey guys. I'm sorry if I missed it. But I know you've kind of taking a look at the fluid competitive situation, and it doesn't appear as if it's changing your philosophy on, kind of using price as an investment or pricing below the industry. Can you give us what you're maybe looking at going forward for 2022 or so for the two big brands at least in terms of menu pricing?
Andy, I think it's a little premature to signal what we think that is. I think I would, based on what – if we start now, I would look at what our norms have been. But one of the things that, we’ve got to – we'll have to consider is in this dynamic environment, is what do we think inflation is going to be? And it's too early for us to really understand what we think inflation is going to be in our fiscal 2022. So I would just look – if you're looking for guidance on that, I would look more towards our historical norms at this point.
Okay. And then a quick follow-up Raj, just on the underlying kind of G&A number, last couple of quarters it's been that $85 million to $90 million, is that a decent run rate going forward at this point, or are we missing some reinvestment back into the business that may come into that line?
I'd say at this point, think up somewhere around $90 million as a good run rate to start with. And then if that changes, we'll let you know in June. But I think at that point somewhere around $90 million is a good number.
Okay. Thanks folks.
Howard Penney with Hedgeye. Your line is open.
Thank you so much for the question. My – the second – the next quarter, you – this consensus estimate is for somewhere around 65% comp, which implies sort of a two-year 10% stack, managing the business in a normal year to see 10% growth would be incredible. I would love to hear about how you're managing that kind of acceleration in – I'm not asking about the comp and whether it's good, just sort of from a middle of the P&L, how do you hire for that and how do you purchase really like how do you manage a business that goes from sort of zero to 60, if you will in comps. Thank you.
Yes. Good morning, Howard. I think that's why I'm trying to narrow the focus of the organization and then really focusing on the Back-to-Basics and trying to eliminate any distraction at all. And I believe that, the priorities right now, especially over the next six to nine months is staffing. How do you ensure your supply chain is growing with the demand and all those other basic things that, that go on every day. And part of why we're making this investment today in our people is to say, thank you, and also to be – to recruit. We know the people best that the teams with the best people will win in this environment. And we need to attract great people, offer them great opportunities, provide careers for them. But you've identified what our operation – operating priorities are. Rick in the presence and really need to focus on this. We're monitoring the number of employees in each restaurant every single week. We're monitoring today, the number of servers in each restaurant every day. So we understand, what our staffing levels are and what we need to do to support that.
Doug Milanes, our Head of Supply Chain has done an incredible job keeping the supply chain full and keeping that continuity. We also have a lot of sensitive products that we serve. They have to be aged appropriately, which they've done a great job on. And so, we're focused on – you highlighted our biggest challenge. It's not strategic today, it’s operational.
And you didn't mention training. Is there any incremental training associated with that? Are you going to bring back people that you familiar with the organization? Thank you.
Well, I think, we're going to do both. We're going to try to bring back anybody that's familiar with the organization. But right now I think most of who we're bringing back, well, maybe the exception of California is new people. And so what we do in that circumstance? We've really, we have a certified trainer program that we were able to really energize and connect with these people that are actually doing the training of the new employees in every one of our brands. And they're the key. We've got to give them the tools and the time and the compensation in order to be able to train these new people effectively. And you're pressing on some of the biggest operational challenges as we've ramped this back up. And I think it's right to highlight that. And we're – I think we're going to – our teams are going to be up for the task.
Brian Vaccaro with Raymond James. Your line is open.
Thanks. Just two quick ones for me. On advertising, I'm curious if there's been any change in your thinking as to when it makes sense to begin increasing your spend again it's not many, but it seems like a few chains have either have, or soon will be ramping their spend. So just wondering if that is at all impacting your thinking and sorry if I missed it, Raj, but can you ballpark the level of spend that's embedded in your fiscal 4Q guide?
As far as, I mean, and I talked a little bit about this earlier Brian, is we just have no definitive plans right now. And on what we're going to put back in or how we're going to put back in and which channel we're going to put back in advertising. We've got to look at the competitive environment. We've got to see where we're at. I think each brand will come back differently and use different channels that are more effective for them. We're still spending a good amount of money in Olive Garden on advertising today. We bought a lot of television in the upfront. We think that's an effective medium for us. And so we'll continue to spend that. I'm very happy with the creative. And so, this is what I would call a game time decision. We will – when it's right to call that play, we'll call that play. But right now we have no definitive plans to do that.
And Brian, just for Q4 ballpark, I would expect similar levels as Q3, somewhere around $25 million.
Okay, great. And then I also just wanted to touch base on the commodity outlook. What are your expectations over the next few quarters from an inflation perspective? And you can touch on some of the more significant puts and takes within your basket?
Yes. We're not ready to get into fiscal 2022 yet, but I will tell you in fiscal – for Q4, we do expect our commodity inflation to be a little bit higher at around 2% for the entire basket with, I think there's a little bit more in chicken, and there's a little bit more in – actually oil is one where we think it's going to be pretty high. There are multitude of factors that are impacting oil, as you might already be aware, but those are the ones I can call out.
Very helpful. Thank you.
There are no further questions at this time. I'd now like to turn the call back over to Kevin Kalicak for final remarks.
Great. Thanks, Jack. That concludes our call. I'd like to remind everyone, we plan to release fourth quarter results on Thursday, June 24 before the market opens with a conference call to follow. Thanks again for participating today.
This concludes the Darden fiscal year 2021 third quarter earnings call. We thank you for your participation. You may now disconnect.