CBRE Group Inc

NYSE:CBRE

Earnings Call Analysis

Company Anticipates Earnings Growth in 2024

The company forecasts its core earnings per share (EPS) to decrease by the mid-30s percentage this year, overshadowed by declines in advisory and real estate investment (REI) segments due to capital market challenges. Despite the downturn, the company projects robust double-digit growth in revenue and segment operating profit (SOP) for its Global Workplace Solutions (GWS) and other resilient business lines, contributing more than $1.5 billion in SOP over the past year. Cost savings and strategic capital deployment are expected to further enhance performance. With these strategies, the company views the current year as an earnings low point and anticipates a rebound with significant growth in the following year.

Market Conditions and Strategic Focus

In the context of a challenging third quarter, commercial real estate capital markets faced significant headwinds due to high-interest rates and delayed sales of development assets. Despite a mid-30% expectation of core EPS decline for the full year, resilience shone through sectors such as Global Workplace Solutions (GWS), which showed robust growth. However, there are opportunities to thrive in the current market. A significant commitment has been made with over $350 million invested in co-investments focused on opportunistic and value-add strategies, projecting attractive returns when market conditions improve.

Regional Performance and Revenue

APAC stood out with 3% revenue growth, driven by a strong market in Japan, leading to its position as the second most profitable market behind the USA for advisory business. Nevertheless, revenue across other regions experienced declines due to decreased property sales amidst rapid interest rate hikes. The Americas saw a 21% fall, while EMEA dropped 18%, illustrating the substantial impact on transactional activities.

Growth Sectors and Pipeline Development

GWS continued to excel with a 14% increase in net revenue and SOP, fueled by client diversification and growth in sectors such as health care, energy, and industrial logistics. The GWS pipeline hit a new high, with a substantial portion coming from first-generation outsourcing clients, representing promising future growth potential.

Investment Management and Operational Adjustments

The company faced a decrease in total SOP to $7 million due to few U.S. development asset sales and lower investment management operating profit. This segment experienced a sequential decline in AUM to $144 billion, primarily from reduced property valuations and foreign currency impacts. In response to market challenges, the company targeted $150 million in operating cost reductions and remains disciplined in M&A activities to strengthen its investment management as a key focus.

Capital Allocation and Cost Reduction

With a cautious approach to deal-making and maintaining an investment-grade balance sheet, the company returned a significant amount to shareholders through $630 million in share repurchases thus far. Cost-cutting measures are set to align with the evolving market situation, underlining a strategy for prudent financial management and capital allocation.

Outlook and Recovery

Looking forward, the company foresees a trough in earnings this year, with a rebound and meaningful growth expected next year indicative by expecting double-digit growth in its resilient sectors, which overshadows the declines in capital markets-driven SOP declines from the advisory and REI segments. This is underpinned by an anticipated improvement in 2024's free cash flow despite tracking below expectations for the current year, due to timing-related cash uses.

Future Projections and Opportunity Seizing

It's projected that the recurring elements of investment management fees and loan servicing, not in aggregate, will create significant value, growing at low-double digits over the next 2 years. Development and certain aspects of investment management need only recover to just shy of 2019 levels to reach record earnings.

Earnings Call Transcript 2023-Q3

[Operator]

Greetings, and welcome to the CBRE Group Inc. Q3 2023 Earnings call. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Mr. Brad Burke, Head of Investor Relations and Treasurer. Thank you, Mr. Burke, you may begin.

[Bradley Burke, executive]

Good morning, everyone, and welcome to CBRE's Third Quarter 2023 Earnings Conference Call. Earlier today, we posted a presentation deck on our website that you can use to follow along with our prepared remarks and an Excel file that contains additional supplemental materials. Before we kick off today's call, I'll remind you that today's presentation contains forward-looking statements, including, without limitation, statements concerning our economic outlook, our business plans and our financial outlook.

Forward-looking statements are predictions, projections or other statements about future events. These statements involve risks and uncertainties that may cause actual results and trends to differ materially from those projected. For a full discussion of the risks and other factors that may impact these forward-looking statements, please refer to this morning's earnings release and our SEC filings.

We have provided reconciliations of the non-GAAP financial measures discussed on our call to the most directly comparable GAAP measures together with explanations of these measures in our presentation deck appendix. I am joined on today's call by Bob Sulentic, our President and CEO; and Emma Giamartino, our Chief Financial Officer. Now please turn Slide 5 as I turn the call over to Bob.

[Robert Sulentic, executive]

Thank you, Brad, and good morning, everyone. Commercial real estate capital markets remained under significant pressure in the third quarter. As a result, we experienced a sustained slowdown in property sales and debt financing activity, which drove the decline in core EPS.

This decline was exacerbated by delays in harvesting development assets, which we will sell when market conditions improve. Over the last several quarters, we have detailed the increased importance of our resilient and secularly favored businesses. These businesses saw continued solid growth in the third quarter, led by Global Workplace Solutions. Interest rates have increased more than 100 basis points since we reported second quarter results 90 days ago, continuing the sharpest rise in rates in nearly 40 years.

The unexpected jump in rates has pushed back the capital markets recovery. Property prices are gradually declining, and we believe this process won't complete and transaction activity won't rebound materially until investors are confident that interest rates have peaked, and credit becomes readily available. We now believe this rebound is unlikely to occur until the second half of next year at the earliest. In the meantime, as we discussed last quarter, pockets of opportunity exists, and the breadth and depth of our market presence gives us visibility into where we want to be positioned for the long term.

For example, year-to-date, we've committed more than $350 million in co-investments to value-add opportunistic and development strategies and believe these investments are positioned to deliver quite attractive returns as market conditions improve. This is the time in the market cycle when well-positioned investors can secure opportunities that deliver outsized returns. We expect to identify and act on more opportunities to deploy capital, especially in co-investments in M&A while the market is depressed.

In light of continuing challenges, in the real estate capital markets, we have lowered our expectations for 2023 core EPS to a mid-30% decrease from the 20% to 25% decline we anticipated 90 days ago. The reduced outlook is almost entirely attributable to our interest rate sensitive businesses. While it's difficult to forecast the timing of the capital markets recovery, the resilient and secularly favored businesses we mentioned earlier have generated over $1.5 billion of SOP over the last 12 months and we expect them to represent over 60% of CBRE's SOP for full year 2023.

We further expect SOP from these businesses to increase by double digits next year. Emma will walk you through our outlook after she reviews the quarter. Emma?

[Emma Giamartino, executive]

Thanks, Bob. Please turn to Slide 6 for a review of Advisory Services results. This segment's net revenue fell 17% and SOP declined to 35% versus the prior year's Q3. Across geographies, APAC showed the best relative performance with revenue up 3% led by continued strong growth in Japan. Revenue was weak across EMEA declining 18%, slightly better than the Americas, where revenue fell 21%.

The revenue decline was most pronounced in property sales, which decreased 38% with both buyers and sellers pausing amid the sharp and unexpected interest rate increases over the past 90 days. EMEA sales revenues saw the greatest decline at 47%, while APAC sales revenue fell only 12%. In the Americas, property sales revenue dropped 41%.

Ironically, compared with other major property types also saw the least severe decline due to weak prior year comps and seller capitulation. Industrial sales were largely limited to properties under 300,000 square feet and multifamily sales were concentrated in core and core plus properties as investors focus on the highest quality properties to mitigate risk.

Commercial mortgage origination revenue fell less than property sales, down 18%. The decline was tempered by our significant business with the GSEs, which have taken share amidst the broader pullback in lending. Beyond capital markets, our leasing revenue declined by 16%, a few percentage points below what we had anticipated going into the quarter. Significant growth in several APAC countries was offset by lower revenue in both EMEA and the Americas. Economic uncertainty continues to delay occupier decision-making, particularly for large office and industrial deals. For example, leasing revenue declined by 23% in the U.S., but the number of leases completed was only down 10%.

The remaining lines of business in our advisory segment were relatively flat with growth in both loan servicing and property management, offsetting weaker valuations revenue, which is tied to sales and financing activity. Please turn to Slide 7 as I discuss the GWS segment. GWS posted another strong quarter with net revenue and SOP increasing by 14% and 15%, respectively.

Both Facilities Management and Project Management generated mid-teens net revenue growth. Our business continues to benefit from our focus on industry sectors that allow us to meet the unique needs of our diversified client base. Growth year-to-date has been notable in 3 sectors: health care, due to our enhanced capabilities to meet client needs, energy spurred by strong expansion with existing clients, along with growth in renewable energy, and industrial and logistics, an industry that is increasingly embracing outsourcing in their manufacturing plants to reduce costs.

We are also seeing continued strong revenue growth in our GWS local business, driven by a mix of new and existing clients. Investment in our U.S. local business, which I discussed last quarter, resulted in several new wins and accelerated revenue growth. In addition, our Turner & Townsend project management business continues to outperform expectations, most notably through their expansion in the U.S. Our GWS pipeline reached a new record in the quarter, with 1/3 of our pipeline coming from first-generation outsourcing clients. That is clients who have not previously outsourced their real estate operations.

The growth in first-generation pursuits reflects corporation's increased interest in reducing occupancy costs unwinding uncertain economic environment. Our remaining pipeline is filled with occupiers that are looking to either expand their scope of services with CBRE or switched their service provider to CBRE because of our ability to provide more integrated global solutions.

Margins improved slightly in Q3 due to strong revenue growth that offset the investments made earlier this year, allowing us to achieve operating leverage. We anticipate further margin expansion next quarter. Now I'll turn to Slide 8 for a discussion of the REI segment. Overall SOP totaled just $7 million, reflecting few U.S. development asset sales and lower operating profit in our Investment Management business.

Within Investment Management, the decline in operating profit was primarily driven by negative marks in our more than $330 million co-investment portfolio compared with positive marks last year as well as lower incentive fees. AUM declined sequentially to $144 billion, primarily due to lower property valuations and negative foreign currency effects, which offset modest net inflows. While fundraising has decelerated materially across the sector, including for CBRE, investors remain keenly interested in higher target return strategies to take advantage of current market stress and dislocation, such as opportunistic secondaries and value-add real estate strategies.

And we have committed almost $200 million year-to-date in co-investment capital in support of these strategies. This is a record level of co-investment across our funds and a substantial increase in our commitment to higher return strategies. We have focused on follow-on funds with strong track records and led by experienced portfolio management teams.

Development results were below expectations due to deals slipping into 2024. Historically, we've covered the U.S. Development business's operating costs with project fees, and we expect this to be the case going forward. Our in-process portfolio was flat with last quarter as we added a few new projects, but also did not have any meaningful asset sales.

Note that we have refined our development portfolio definition to better reflect projects that are actively under construction. The primary change is that the definition of in-process now only includes projects that have started construction, whereas the prior definition included projects that are under our control with construction expected to start within 12 months.

The environment for harvesting development projects and recognizing the related gains has become increasingly challenging. The project sale process is progressing more slowly than we typically see, driven by increased caution from buyers. This has been elongating the sale process rather than impacting pricing. However, we are reaching a point where pricing will be impacted.

And in that case, we will proactively decide to hold well-capitalized assets until market conditions improve. As Bob noted earlier, these circumstances, which put downward pressure on our business in the short run, create opportunities to secure assets that will lead to substantial future profits.

Looking forward, we have continued to invest in development with more than $150 million committed year-to-date. These investments are focused on securing multifamily and industrial projects at a time of capital market dislocation that we expect to deliver historically attractive returns. Please turn to Slide 9. As we've noted, the current environment is providing opportunities to deploy capital strategically.

With respect to M&A, we continue to evaluate many opportunities across our lines of business. However, we are being disciplined about pricing and thorough in our due diligence. Just as the rise in interest rates and increased uncertainty impacts real estate transactions, it also affects M&A deals. We have passed on otherwise attractive deals where we could not close the gap in pricing with sellers.

Our total rates to achieve returns above our risk-adjusted cost of capital have increased along with interest rates. The seller pricing expectations for the most part have adjusted more slowly. In the meantime, we completed over $500 million of share repurchases during the quarter, bringing our year-to-date total to $630 million.

Volatility during the third quarter allowed us to get close to our share repurchase target for the full year. I want to reiterate that while we are looking to take advantage of this period of investment opportunity, we remain highly disciplined around pricing, and we are fully committed to maintaining an investment-grade balance sheet with a leverage ratio below 2 turns.

Next, I'll briefly touch on cash flow and cost reductions. Full year free cash flow is tracking below our prior expectations primarily due to lower earnings. In addition, several large uses of cash, mostly timing-related items such as cash compensation tied to last year's results do not flex down with this year's lower earnings. As a result, these items are a headwind to free cash flow this year. As these timing impacts reverse next year, we anticipate a significant improvement in our 2024 free cash flow generation. We discussed earlier this year that we were prepared to cut costs further if the market environment deteriorated.

That time has come, and we will be reducing costs across our lines of business. We have already targeted $150 million of reductions in our run rate operating costs, primarily focused on our transactional lines of business that have been most negatively impacted by the market downturn. We expect to provide more detail on the benefit of our cost savings actions when we provide 2024 guidance next quarter.

Turning to our outlook. As Bob noted earlier, we now expect core EPS for the full year to decline by mid-30%. Our expectations for double-digit revenue and SOP growth in our GWS segment, are more than offset by capital markets-driven SOP declines in advisory and REI segments. Looking to next year, while the recovery of transaction activity, particularly in capital markets, will take longer than initially anticipated, we expect double-digit growth of our resilient and secularly favored lines of business, which combined have exceeded $1.5 billion of SOP on a trailing 12-month basis.

In addition, we will continue to benefit from strategic deployment of capital and our cost reduction initiatives. Taking into account all of these circumstances, we believe this year will be the trough for our earnings and anticipate meaningful growth next year. However, our return to record earnings will likely be delayed a year relative to our earlier expectations. With that, operator, we'll open the line for questions.

[Operator]

[Operator Instructions] Our first question comes from the line of Anthony Paolone with JPMorgan.

[Anthony Paolone, analyst]

Great. My first question relates to leasing and the hesitancy by occupiers to make some decisions there, dial down just the size of deals. Do you think that's on the front end at this point where that hesitancy is just starting? Or do you think that's been happening for a while now? I'm trying to get a sense as to how we should think about leasing as we look at the next few quarters.

[Robert Sulentic, executive]

Tony, it's been happening for a while. It's become a little more pronounced, and we think it's going to go into next year. What's causing it is we don't have a recession. Everybody knows that. We don't have the kind of financial problems we've had in prior cycles. But we have a lot of uncertainty, and we have uncertainty around the cost of capital, which causes companies of all types to be careful about their expenditures that would run through their income statement.

Of course, the minute that happens, they're cautious about leasing. We don't think it's going to become materially more pronounced than it is now. And as we've said, we think now when we get to the back half of next year, things will recover. That's where we are. I think what's notable is to slow down on behalf of big absorbers of industrial space.

We went through an extended period where not only were they taking space to support their growth, some of them were taking space to hedge against future growth. They're now burning through that space. And when that's done, we'll start to see leasing come back by those big industrial users. It is notable that we still only have 4% vacancy in industrial space. So they'll get back to being careful to make sure they have adequate inventory.

[Anthony Paolone, analyst]

Okay. And then you called out investment management as a focus area on the M&A side. Are you seeing specific deals that are making more sense there? Or is that just an area that thematically you like?

[Emma Giamartino, executive]

I think Tony, you're talking about maybe prior remarks that we made. We're looking broad-based across the company at M&A, and we've been focused on the areas of our business that are resilient and cyclery favored. Those are the types of larger deals we've done in the past, and those are the types of deals that we're looking at now.

One of the things that's happening right now is we are looking at a number of deals, and we've talked about deals on the larger end of the range that we've typically looked at in the past or as we've typically executed in the past. But pricing has become more of a challenge than it was a year ago or even 6 months ago, similar to what's happening in the real estate market with the gap between buyer and seller valuation remaining higher even increasing as interest rates are increasing.

A similar impact is happening to M&A. So for us, our cost of capital is increasing slightly. Our risk appetite is reducing slightly. And so we need seller prices to come down for us to be able to execute some of these deals -- many of these deals.

[Anthony Paolone, analyst]

Okay. And then just, Emma, one last clarifying item, if I can. Did you mention you thought the recurring businesses like GWS were going to grow double digits in '24? Or was that just for '23? I couldn't -- I didn't catch that.

[Emma Giamartino, executive]

We expect our resilient lines of business in aggregate, which for the year to generate $1.6 billion of SOP to grow in the low double-digit range going forward into the future. And GWS specifically, that SOP for this year is going to grow in the mid-double-digit range, so low teens range and should continue going forward.

[Anthony Paolone, analyst]

Okay. So you feel comfortable with that double-digit number around GWS, for instance, for '24 as well?

[Emma Giamartino, executive]

Yes, absolutely.

[Operator]

Our next question comes from the line of Steve Sakwa with Evercore ISI.

[Steve Sakwa, analyst]

Yes. Emma, I just on the share buybacks. I know in the last call, you had talked, I think about doing $600 million, you guys did a little north of $500 million this quarter. So I guess, are you still sticking with that $600 million number for the back half kind of implying a fairly low fourth quarter number? I know that kind of ties in maybe with lack or less free cash flow. So just any thoughts around buybacks for the rest of the year?

[Emma Giamartino, executive]

Steve, that's the right way to think about it. We were going into the latter half of the year where our expectation was for $600 million. And as you said, we did $500 million in this quarter. So we are on track to deliver the same amount we were thinking last quarter.

[Steve Sakwa, analyst]

Okay. And look, I know everybody is highly focused on the sales environment that really seems to kind of be the linchpin for the company. Bob, you've obviously talked about maybe a second half recovery. Just sort of trying to think through kind of the timing. And is it more the economy that you think is driving people uncertainty?

Is it the absolute level of interest rates? Is it the fact that the banks and insurance companies aren't really lending money. I know all of it impacts it. But is there one factor that you think is more pronounced than another?

[Robert Sulentic, executive]

Uncertainty around interest rates is one really prominent fact and the expectation that they're now going to come down later than we previously thought. Number two, there's still a view that values are going to come down some that privately held assets haven't come into line yet and maybe another 5% to 10% decline in asset values.

But Steve, I really think it's important to remember this about our business. Those assets are real, and they're held by investors, and there's buyers with massive amounts of capital. Waiting to make trades when those 2 things sort out, we will get back to an active trading environment.

It's not like some things that go away and never come back, right? The assets are there. The base of assets is actually growing and the people that hold the assets, there's a significant number of them and a significant volume of them that want to trade those assets with buyers ready to go.

And buyers are watching closely the interest rates and watching closely the valuations and things are starting to come in line to the point where we think there will be trading again in the second half of next year.

[Steve Sakwa, analyst]

Okay. And then one just small technical one. I guess we noticed that the tax rate in the quarter came in much lower than expected. I think that might have helped kind of EPS. Just kind of what are your thoughts and what drove that in the quarter? And I guess is that sort of a sustainable lower tax rate? Or is that more of a one-off issue in the quarter?

[Emma Giamartino, executive]

That is a onetime tax planning benefit that we had this quarter. For the full year, we're expecting our tax rate to come in at about 21%. And excluding that benefit this quarter, our tax rate is about 20% in Q3.

[Operator]

Our next question comes from the line of Jade Rahmani with KBW.

[Jade Rahmani, analyst]

On leasing, if new tenants are taking 10% to 20% less space, and there's some pressure on net effective rents on the office side as well as the overall uncertainty around demand for office space. And then you mentioned some of the slowdown in industrial and then I would characterize retailers mixed. Do you think that leasing would be negative in 2024?

[Robert Sulentic, executive]

It's -- it could be in some areas, Jade, but we think that what's going on with office space has kind of settled out, right? Rates have come way down, users of office space have backed off, people that want premium office space for the experience side of things for their employees are going after it, and we think they'll continue to go after it into next year.

We think industrial has slowed down for a time being. It will come back to the back half of next year, and I think you commented already, retails mixed. But there's a lot of retail activity in the economy now, and there is reason to believe that, that will kind of sustain the way it is now.

[Jade Rahmani, analyst]

And then on GWS. I understand the long-term opportunity and gaining the penetration rate by passing on cost savings to those that don't currently outsource. But there are friction costs associated with this as well as execution complexity and uncertainty. Would not the macro backdrop create headwinds in GWS as well and thereby put some pressure on the double-digit growth. I mean, if the economy is slowing down, it seems that business's double-digit growth profile could be at risk. Could you give some reasons why that's not the case?

[Robert Sulentic, executive]

Well, when the economy slows down, the company's focus intensely on cost. And when they focus on cost, they think about having somebody like us, us more than anybody else handle their real estate facilities for them because we save them money. That is an absolute front and center dimension of that business.

Where you see things slow down is capital expenditures, which can hit project management, but there's so much momentum around various parts of our project management business related to enhancing the experience for clients in the office space that companies have, which is a big deal for them now, and we think that's going to continue to be a big deal. We think that will offset the focus on reducing capital expenditures.

Also, that project management business, as you know, does a lot of stuff in the infrastructure, green energy, et cetera, areas. And so we think that there's offsetting factors there that will allow that business to continue to grow to double-digit rates. So the bottom line is, I don't think what we're seeing in the economy and the uncertainty in the economy would push that down below being a double-digit grower next year.

[Jade Rahmani, analyst]

Finally, just on REI, have you changed CBRE's underwriting toward the capitalization and acquisition of new projects to account for potentially rates remaining at current levels? And does the outlook for asset sales depend more on timing or a moderation in interest rates in order to refinance those deals and sell at attractive cap rates.

[Robert Sulentic, executive]

Yes. Our underwriting that we do across our REI business for the acquisition of existing assets and for the investment in the co-investment and development deals is all driven by interest rates that we think will be available to us when we capitalize those projects.

It's -- there's great attention paid to that and a lot of study around that by our research people and our Chief Economist office, et cetera. So what's in those underwritings is reflective of that view. What's going to -- we commented a little earlier, what's going to drive the sale of assets is the stabilization or decline in interest rates and the general view that values have bottomed out.

And again, we now think that timing is second half of next year. And we do think prices are going to come down a bit more, maybe as much as 10%.

[Operator]

Our next question comes from the line of Stephen Sheldon with William Blair.

[Stephen Sheldon, analyst]

I wanted to ask another question on the advisory leasing side. Curious how different the revenue trends may look between office versus industrial is one side they're holding up better than the others as we think about growth so far this year and then maybe how you're thinking about it heading into the next year.

[Emma Giamartino, executive]

So office leasing this year has been performing in line with our expectations. There has been some -- we noted some drop-off in the larger office deals, but we were anticipating decline -- a mid-15% decline across office leasing.

On the industrial side, that is -- industrial leasing is performing slightly below expectations. But as Bob alluded to, that is primarily driven by the largest industrial transactions and the largest occupiers of industrial space who took on a lot of space over the past couple of years and are resetting. So we don't expect that to be a continued trend going into next year. And in terms of mix, I think our leasing has grown. Industrial has grown as a percentage of our overall leasing and offices declined, but that isn't out of what we were expecting going into the year and into the quarter.

[Stephen Sheldon, analyst]

Okay. Great. And then just on capital, if I -- it sounds like you're ramping investments into IM in development. So can you give more detail on the opportunities you're seeing there and why this could be the right time to make those investments?

[Robert Sulentic, executive]

Well, this -- what typically happens in an environment like this and what is definitively happening now on the development side, where the investments we make are largely acquiring land for future development. Landholders -- often landholders that bought that land to develop it, can't develop it because they can't get the capital to develop it or they don't have the capital themselves to make the co-investment needed to develop it. And so good land sites that otherwise wouldn't have been available become available.

And because of our position in two ways, our balance sheet, plus the stable of really strong developers we have in local markets. We identify opportunities of this nature. We're in the market all the time, up and down cycles. We know the land sites that are good. We know the land sites that we would have liked to have gotten that we didn't get.

And what we do is we go back because we now have the capital to take those land sites down, we go back and try to secure some of those sites. And cycle after cycle, what you see is that it's the acquisition of those land sites and the development deals that result from those land sites that become your best profit deals.

And as Emma said earlier, we're focused on multifamily and industrial there. On the investment management side, we think this is a good point in the cycle to look at value add and opportunistic. So we have an opportunistic fund run out of the U.K. that's got a very, very strong track record that we've made a significant commitment to with our own balance sheet to raise the next fund to do investments in real estate secondaries and we're very excited about that opportunity.

And then we have 3 value-add businesses, one in each region of the world, U.S., EMEA and Asia Pacific, all of which were providing co-investment to do our next fund in, all of which we see lots of opportunity in. So that's our co-investment strategy. That's what -- when we talk about $370 million year-to-date, that's where we've invested. And we're well positioned to continue to invest.

[Operator]

Our next question comes from the line of Patrick O'Shaughnessy with Raymond James.

[Patrick O'Shaughnessy, analyst]

What are you hearing from asset owners in terms of allocating capital towards commercial real estate in a higher interest rate world as opposed to allocating capital towards asset classes would perceive lower risk.

[Robert Sulentic, executive]

Well, there's -- clearly, there's movement into cash and cash return -- you can get returns on that, that you couldn't get previously. So secured debt, et cetera. There's no doubt that, that dynamic is at play in what's going on with the nontraded REITs, et cetera, and core assets. But people are ready to get back into real estate when things sort out. There's just no doubt about it, the amount of capital that's on the sidelines that wants to get into commercial real estate is enormous. And what's going to have to happen as we said, is interest rates are going to have to stabilize and the belief that valuations have come down is going to have to be there. There is an increasing interest, and I just walked through what we're doing on the development side and opportunistic investment side. There is an increased interest in people getting into those areas that have a longer horizon for returns on their capital and have a higher risk appetite. And there's always, of course, a big chunk of capital with that orientation. So that's what's going on.

[Patrick O'Shaughnessy, analyst]

Got it. Helpful. And then circling back to your earlier comments on leasing. So if I'm understanding it correctly, your view is that even if there is an economic slowdown in 2024, there's really little incremental downside risk to leasing revenues going forward?

[Emma Giamartino, executive]

There's potentially some, but we're not expecting the decline next year to be greater than what we saw this year. And I think what's important to note, we provided some high-level remarks around what we're expecting over the next couple of years. And that's not to provide any sort of guidance around what we will expect because we all know that it's very difficult to anticipate how the broader external factors will impact the company.

But to put context around it, we are very confident that our GWS business will continue to deliver double-digit growth. And if it delivers double-digit SOP growth over the next couple of years, and the remainder of our segments remained flat in 2024 and get back to -- don't even need to get back to 2019 levels of earnings. We will get back to our record levels of EPS. So in terms of leasing, I just want to emphasize that even if there is a slight decline next year, we still have a path to growth over the next 2 years.

[Operator]

Our next question comes from the line of Alex Kramm with UBS.

[Alex Kramm, analyst]

Yes. Maybe starting with a little bit of a housekeeping question. But Emma, I think this quarter, you didn't give any specific outlook anymore for -- by segment. So given how important the fourth quarter is maybe you can give us a little bit more color in terms of the various business lines of what we should be expecting? I know it's kind of implied, but more color would be appreciated.

[Emma Giamartino, executive]

Yes. So for the full year, we're expecting within GWS that our SOP growth will be in line with that low double digit that we've been talking about throughout the year. Advisory overall will be down about in the 30% range. And then REI, as you know, is down a little over 50% for the full year. In terms of what's guided our reduced outlook from what we said in Q2 to what we're saying now from that 20% to 25% EPS decline down to a mid-30s decline, about 1/3 of that is related to capital markets and about 1/3 is related to development and the remainder is confidence across the rest of the business.

[Alex Kramm, analyst]

Okay. Great. And then Secondly, maybe this is a quick one because I think you just addressed this when you asked Patrick's question but thinking about the multiyear outlook again. And maybe I'm stating the obvious, but like -- if I look at my numbers, to get to 2025 record year, basically, if you grow in GWS and you maybe get more aggressive on the buyback?

Like -- and then potentially in the transactional businesses, if you just grab a little bit of market share, even if this environment stays like this, you could get to a record. I mean, is that what you were just trying to say, I mean, maybe just stating obviously again.

[Emma Giamartino, executive]

Yes. Absolutely. That -- And that is the point that we're trying to get across is that there is a reasonable path to getting back to record, and we're not anticipating a sharp recovery, especially not next year, and we don't require a sharp recovery in 2025 to get to that record level.

Again, our resilient and cycle favorite lines of business, which include GWS but also includes property management, the recurring elements of our investment management fees, valuation in loan servicing, that an aggregate is $1.6 billion of SOP. So that growing at low double digits over the next 2 years will create meaningful value. And then, again, our transactional lines of business, so development, the portion of investment management that is more transactional loan origination and sales origination. Those elements only need to get back to just shy of 2019 levels for us to get to record earnings.

[Alex Kramm, analyst]

Excellent. And then just maybe one quick one. On the GWS business, you called out these first-time outsourcers, I guess. Can you just talk about how the sales cycle differs there because I think it's a meaningful part of the pipeline now? And then overall, can you just remind us when you think about the white space here, how big the first time outsource opportunity is in the context of the size of your business? I mean is there still a very meaningful TAM of companies that really have never outsourced before.

[Emma Giamartino, executive]

Yes. So in your first question, our pipeline across GWS and that includes both Facilities Management and Project Management is -- continues to be at record levels. We have a large and growing pipeline. It's split between about 50% new clients and 50% existing clients. And of those new clients, about half of those are first-generation clients. So about 1/3 of our overall pipeline is first-generation outsourcers.

But the important part is that our overall pipeline is building. And yes, those first-generation outsourcers take longer, the sales cycle is longer to convert them over to outsourcing, but it's a huge opportunity and it's a growing opportunity and it is building our pipeline. To your second question around what the opportunity is, it's hard to accurately estimate it, but we believe that only 30% of the overall market is outsourced today. So there is 70% of white space.

[Operator]

Our next question comes from the line of Michael Griffin with Citi.

[Michael Griffin, analyst]

GGreat. Wondering if you can comment on CBRE's view of the macro and kind of how that might have shifted and in turn, kind of shifted your outlook kind of heading into 2024, if at all possible.

[Robert Sulentic, executive]

Well, we -- the biggest thing, Michael, that's shifted in our view is that it's going to take longer for interest rates to come down. It's going to take longer for debt, in particular, to become available for real estate -- commercial real estate transactions. And as a result, transactions are not going to return until the back half of next year, where we thought they were going to return late this year, early next year.

Secondly, we have introduced this notion that we're seeing, particularly with industrial tenants that the uncertainty is just causing them to pause, and we think that's going to go through the first half of next year. But we really don't think that's going to be a big deal because they're burning through inventories of space that they took down for defensive purposes, I guess, for lack of a better term. And so that's what we see where -- if you were to sum it all up, the recovery that we thought would start towards the end of this year, we now think is going to start 6-or-so months later, maybe a little longer. And for us, that pushes back our assumptions about the return to peak earnings a year or so into the following year.

[Michael Griffin, analyst]

That's helpful. And then just on the advisory business. I know you called out Japan and APAC as a relative outperformer compared to America or EMEA. But was there any other drivers that led APAC to be pretty notable outperformer this quarter?

[Robert Sulentic, executive]

For us specifically, we just have a very good business in Japan. And it's -- obviously, that's a huge economy and Tokyo is a huge real estate market. And over the years, we -- there has been a struggle around the notion of intermediation there. There was a lot of business done directly by buyer and seller, tenant landlord, et cetera. That intermediation has become more accepted. There's also been a struggle to have non-Japanese domestic companies in the mix, so to speak.

And that is -- as it relates to being the designated intermediary when intermediation happens and also being a home for talent. We have really changed our profile as a recruiter there over the last few years. And we have really changed our profile as a recruiter there over the last few years. And we have really changed our profile over there the last few years as somebody that's a recognized intermediary. As a result, we used to talk about, well, we've got good growth in Asia, but good growth on bases of business that weren't that needle moving to our overall results.

Japan is now our second most profitable market in the world. behind the United States for advisory business. So when Japan does relatively well as it's doing now, you get the results we're getting. It's big enough to be needle moving for us. And then in general, as you know, the return to the office across Asia and Pacific is ahead of where it is in either the United States or EMEA.

[Operator]

Our next question comes from the line of Jade Rahmani with KBW.

[Jade Rahmani, analyst]

On the M&A front, would you confirm that investment management is the key focus? And would you also be able to provide an updated comment as to how infrastructure fits in your overall strategic framework if you see this potentially emerging as a new business line alongside your others and potentially an additional diversifier?

[Robert Sulentic, executive]

Jade, in terms of M&A, we -- Emma made this comment. We look across our whole business. We have a very capable corporate development team that partners up with a group of geographic and business line leaders across the whole business around the world and across our lines of business to seek out M&A opportunities where we think we can enhance our offering to our clients.

We just -- you just saw today, we announced something in the -- for our capital markets business in the investment banking capital advisers area. That was an area where we thought we had a bit of a hole. We went out and brought on a business that was very substantial global and additive. Lots of areas of interest. Investment management has been an area of interest for us, but sole of others. We have several areas of interest in our in our GWS business.

We have select areas of interest in our advisory business. We even have some areas we're looking at in the development business. But one of the things that's going on right now, and Emma mentioned this, is that pricing for M&A has not moved quite as quickly as we hoped or thought it would. And we're just showing a lot of -- excuse me, a lot of discipline around what we're going to do in terms of acquiring other companies.

We're simply not going to pay prices that we think are unreasonable just to get businesses that we like. We think pricing is going to come into line. We see some signs of that. We've got a pipeline across those businesses and geographies that we like, but we're being disciplined. As it relates to infrastructure, there's 2 areas of our business where we are active with infrastructure.

We have a nice sized infrastructure investment management business. It's small relative to our overall investment management business, but it's in the upper single digits in terms of billions of dollars of AUM, and we're looking for opportunities to grow that because we think it's got great long-term secular profile.

The other place where we have a very significant infrastructure business is with the Turner & Townsend acquisition. They do a lot of infrastructure, program management, cost consultancy and project management. And they're well positioned. They're very well positioned in geographies around the world where that work is going on. They do a decent amount of work and a significantly growing amount of work as it relates to sustainability. So we have a pretty strong infrastructure profile with them.

[Operator]

We have reached the end of our question-and-answer session. And at this time, I would like to turn the floor back over to CEO, Bob Sulentic for closing comments.

[Robert Sulentic, executive]

Thanks, everyone, and we look forward to getting back together with you when we announce our year-end earnings.

[Operator]

This concludes today's teleconference. You may now disconnect your lines at this time. Thank you for your participation.