Bright Horizons Family Solutions Inc

NYSE:BFAM

Earnings Call Analysis

Bright Horizons Forecasts Robust Growth in 2024

The story of Bright Horizons is one of strategic adjustment and recovery. The UK Full Service division, once profitable, lost around $30 million in 2023 due to the pandemic. Cost-cutting measures are anticipated to improve its performance towards the end of 2024 and into 2025. The company's Back-Up Care revenue soared by 24% to $135 million in Q4, exceeding expectations, with operating income climbing 25% year-over-year. Operationally, cash flows improved significantly, with $256 million generated in 2023, up from $188 million in 2022. Debt levels were also reduced, with the leverage ratio dropping to 2.5x net debt to EBITDA. Looking forward, Bright Horizons expects 2024 revenues to be between $2.6 billion to $2.7 billion, translating to an 8% to 12% growth, and adjusted EPS ranging from $3 to $3.20. Q1 projections maintain this positive outlook, with revenue growth estimated at 10% to 12% and adjusted EPS at $0.42 to $0.47.

A Strong Finish with Optimistic Outlook

The company concluded the year with robust revenue and EPS, surpassing expectations in the final quarter. Full Service segment's revenue grew nearly 20% while Back-Up Care revenues soared over the $500 million mark, achieving a significant 26% increase for the year.

Impressive Fourth Quarter Results

In Q4 alone, revenue leapt by 16% to $616 million, leading to an adjusted EBITDA of $99 million and EPS growth of 8% to $0.83 per share from the prior year. The Full Service child care segment saw a 15% revenue increase to $447 million, largely due to higher enrollment figures and strategic pricing models.

Challenges and Opportunities Across Regions

The U.S. experienced a 10% enrollment growth, particularly among younger age groups. Despite challenging conditions in the U.K., there were modest Q4 improvements. The company is streamlining its U.K. presence, focusing on centers with a sustainable future and better profitability prospects. Dutch and Australian operations met expectations, with occupancy levels averaging above 70%.

Substantial Growth in Back-Up Care

The Back-Up Care segment concluded the year with a remarkable 24% Q4 revenue increase to $135 million. This success was driven by high utilization across various care types, alongside launching significant new client partnerships. These services saw record interest and have become a greater contributor to the company's earnings profile.

Forward Revenue and Earnings Projections

For 2024, the company sets a revenue target between $2.6 billion to $2.7 billion, equating to approximately 10% growth. Adjusted EPS is projected in the range of $3 to $3.20. This outlook includes anticipated revenue boosts in Full Service of 8% to 12%, a 10% to 12% increase in Back-Up Care, and mid-single-digit growth in the Ed Advisory segment.

Tackling Operational Challenges in the U.K.

The U.K. Full Service business, previously profitable, has suffered losses but is expected to rebound later in '24 and into 2025 due to reduced operating costs and portfolio optimization. Adjusted operating income fell by $30 million in 2023, but restructuring efforts aim to restore profitability.

Solid Operational Performance and Investments

Operationally, the company performed strongly with EBIT margins of 25% to 30%, balancing expanded use with ongoing investments in systems and user experience. While Full Service operating margins are anticipated to be low to mid-single digits due to the cessation of ARPA funding, Advisory business margins are expected closer to 20% for 2024 due to further investments.

Financial Stability and Strategic Realignment

The company ended 2023 with $72 million in cash and decreased net debt to EBITDA ratio from 3.25x to 2.5x, reflecting financial prudence and stability. Investments included $130 million in fixed assets and acquisitions and Sittercity's reporting segment has been reclassified for better operational representation.

Guidance in the Face of Dynamic Market Conditions

Regarding Full Service guidance for 2024, the company predicts a blend of mid-single digit price increases and enrollment expansion, guiding towards occupancy levels of 60% to 65% for the year. This strategy aims to capitalize on demand dynamics and focuses on enrollment growth, particularly in centers with 40% to 70% current occupancy.

Earnings Call Transcript 2023-Q4

[Operator]

Greetings, and welcome to the Bright Horizons Family Solutions Fourth Quarter 2023 Earnings Call. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Michael Flanagan, Vice President of Investor Relations. Thank you, Michael. You may begin.

[Michael Flanagan, executive]

Thanks, Paul, and welcome, everyone, to Bright Horizons' Fourth Quarter Earnings Call.

Before we begin, please note that today's call is being webcast. The recording will be available under the Investor Relations section of our website, brighthorizons.com.

As a reminder to participants, any forward-looking statements made on this call, including those regarding future business, financial performance and outlook, are subject to safe harbor statement included in our earnings release.

Forward-looking statements may involve risks and uncertainties that may cause actual operating and financial results to differ materially and should be considered in conjunction with the cautionary statements that are described in detail in our earnings release, 2022 Form 10-K and other SEC filings. Any forward-looking statement speaks only as of the date of which it's made, and we undertake no obligation to update any forward-looking statements.

We may also refer to non-GAAP financial measures, which are detailed and reconciled to the GAAP counterparts in our earnings release, which is available under the Investor Relations section of our website at investors.brighthorizons.com.

Joining on today's call are Chief Executive Officer, Stephen Kramer; and our Chief Financial Officer, Elizabeth Boland. Stephen will start by reviewing our results and provide an update on the business. Elizabeth will follow with a more detailed review of the numbers before we open it up to your questions.

With that, let me turn the call over to Stephen.

[Stephen Kramer, executive]

Thanks, Mike, and welcome to everyone who is joining the call.

I am really pleased with how we finished the year, achieving better-than-expected revenue and EPS results in the fourth quarter. Performance for the full year results are strong, with Full Service revenue expanding nearly 20% and Back-Up Care revenue surpassing the $500 million mark, up an impressive 26% in 2023.

These accomplishments were driven by the focus, dedication and execution of our talented teams who continue to work tirelessly to deliver our high-quality services. So to get into some of the specifics, in Q4, total revenue increased 16% to $616 million, which yielded adjusted EBITDA of $99 million and adjusted earnings per share of $0.83, an increase of 8% from the prior year.

For the full year 2023, revenue of $2.4 billion, representing growth of 20% with adjusted earnings per share of $2.84, expanding 9% over 2022. In our Full Service child care segment, revenue increased 15% in the fourth quarter to $447 million. The drivers of this growth were enrollment and pricing with centers that have been opened for more than 1 year expanding enrollment at a high single-digit rate in Q4 and averaging 58% to 60% occupancy.

In the U.S., year-over-year enrollment increased 10% in these life centers with double-digit growth in our younger age groups and mid- to high single-digit growth in preschool age groups in Q4. Outside the U.S., enrollment increased at a mid-single-digit rate in the fourth quarter compared to Q4 of 2022. Although the operating environment in the U.K. continues to be challenging and a headwind to the performance of the overall Full Service segment, enrollment growth in the U.K. increased -- improved modestly in Q4 compared to Q3, and we have seen that progress continue into the early part of 2024.

At the same time, we continue to rationalize our portfolio in the U.K. to ensure focus on centers with the greatest long-term viability and improved momentum in regaining operating profitability over time.

In our Dutch and Australian operations, enrollment was in line with our expectations in Q4, and both portfolios continue to upgrade with occupancy levels averaging above 70%.

Let me now turn to Back-Up Care, which delivered an outstanding quarter to finish the year. Revenue increased 24% to $135 million on strong utilization across our more than 1,100 clients. Traditional network use trended higher than our expectations as we ended the year. Using Bright Horizons Centers, network centers and in-home were all strong, and these use cases continue to be the primary drivers for the Back-Up business.

We do continue to see solid growth across all care types. We're encouraged by the growth opportunity from the newer use cases that we have introduced in the last couple of years as this broader portfolio enables us to serve a wider set of eligible client employees. 2023 was a tremendous year for backup care. We saw record interest and record use. I'm very encouraged by our ability to capture demand and operationally deliver for families in need of care.

As I mentioned earlier, we reached an important milestone in 2023, surpassing $500 million in revenue. For context, Back-Up Care was a $300 million business in 2019. And over the last 4 years, its contribution to the company's revenue and profitability profile has grown significantly, along with its impact on families, employees and clients. Even as Full Service continues its enrollment and earnings recovery, Back-Up Care is poised to be a structurally larger contributor to our go-forward earnings profile, and we are very excited about the continued growth opportunity in this segment.

Our education advisory business delivered revenue of $34 million in the quarter. Notable new client launches in the quarter for EdAssist and College Coach, including -- included Norfolk Southern, Standard Chartered and Verisign. The transformation of this segment is underway and focused on meeting the evolving upskilling and reskilling needs of employers and their employees. We continue to believe in and are investing against the large opportunity available in this market.

As we turn to 2024, I want to take a moment to thank every member of the Bright Horizons family as well as our client partners who invest in these important services. We made great progress this past year across many dimensions of our business. This could not have been achieved without their dedication and commitment to our core mission in delivering the highest quality education and care to children, families, learners and our employer partners.

A special shout out to our teachers who cared for the children of the San Francisco 49ers in Las Vegas during the big game this past Sunday. A great example of how we support working families to integrate work and life.

I believe we executed well against our near-term goals in 2023 while also making investments to strengthen our foundation to drive our success in the years to come. We made significant progress in rebuilding our staffing levels, increasing enrollment, expanding capacity and capabilities to support backup growth and in the continued build-out of the infrastructure for our One Bright Horizons vision. We entered 2024 on a solid footing and with good momentum, and we expect to see revenue growth of approximately 10%, resulting in revenue of $2.6 billion to $2.7 billion. On the earnings side, we are projecting adjusted EPS in the range of $3 to $3.20 per share.

With that, I'll turn the call over to Elizabeth, who will dive into the quarterly numbers and share more details around our 2024 outlook.

[Elizabeth Boland, executive]

Great. Thank you, Stephen, and hi to everybody who's able to join us today. To recap the fourth quarter, overall revenue increased 16% to $616 million. Adjusted operating income of $64 million or 10.3% of revenue increased 15% over Q4 of '22, while adjusted EBITDA of $99 million or 16% of revenue, increased 10% over the prior year. We ended the quarter with 1,049 centers, adding 4 new centers and closing 18 centers in the fourth quarter.

To break this down a bit further, Full Service revenue of $447 million, was up 15% in Q4 at the high end of our expectations on increased enrollment in pricing. Enrollment in our centers opened for more than 1 year increased in the high single digits across the portfolio. As Stephen mentioned, occupancy levels averaged in the range of 58% to 60% for Q4 as expected and consistent with Q3 levels, given typical enrollment seasonality. U.S. enrollment was up 10% and international enrollment increased in the mid-single digits over the prior year.

In the center cohorts that we have discussed previously, we continue to show improvement over the prior year period. In Q4, our top performing cohort, defined as above 70% occupancy, improved from 25% of our centers in Q4 of '22 to 36% of our centers in Q4 of 2023. Our bottom cohort of centers, those operating under 40% occupied, represents 18% of centers as compared to 20% in the prior year period.

Adjusted operating income of $13 million in the Full Service segment, increased $1 million over the prior year. Higher tuition, higher enrollment, tuition increases and improved operating leverage were largely muted by a $12 million reduction in support received from the ARPA government funding program over the prior year.

As Stephen previewed, we are taking steps to rationalize our footprint in the U.K. to better position our portfolio and to improve operating performance over time. Specifically, we've closed 12 centers in the U.K. in 2023, including 3 locations in Q4 and have currently identified an additional 20 to 30 centers to close over the next 12 to 18 months.

As we've discussed on prior calls, the U.K. Full Service business had operated at margins in the high single digits in the years leading up to the pandemic, but has been unprofitable in the last several years, losing approximately $30 million in adjusted operating income in 2023. We expect the reduced operating costs associated with the footprint rationalization along with improved staffing and enrollment gains in the remaining portfolio to drive the improved operating performance in the later part of '24 and then into 2025.

We will continue to focus on optimizing the portfolio in this new operating environment. with a particular eye on the impact of expanded tuck-in support for younger children, which is focused on defraying some of the cost of care for family.

Turning to Back-Up Care. Revenue grew 24% in the fourth quarter to $135 million, well ahead of the expectations we had to finish the year and adjusted operating income was 30% of revenue or $41 million, growing 25% over the prior year. As Stephen detailed, used volume was higher than we anticipated with strong use across care types, particularly on the traditional center and in-health care.

Lastly, educational advising segment reported $34 million of revenue and delivered operating margin of 29%. Our EdAssist and College Coach businesses grew revenue by 6% in the fourth quarter to $32 million, while the Sittercity Marketplace business declined, resulting in an overall 2% growth in this segment for the quarter.

Interest expense increased $2 million to $13 million in Q4, excluding the $1.5 million per quarter that we had both in 2023 and in the second half of 2022 related to the deferred purchase price on our acquisition of Only About Children. The structural tax rate on adjusted net income increased to 28.3% in the quarter, an increase of 200 basis points over Q4 of '22.

Turning to the balance sheet and cash flow. For the year, we generated $256 million in cash from operations compared to $188 million in 2022. We invested $130 million in fixed asset investments and acquisitions in 2023. In '22, we had invested $270 million, including the acquisition of Only About Children. We ended 2023 with $72 million in cash and a leverage ratio of 2.5x net debt to EBITDA, down from 3.25x at the end of 2022.

Before I move on to guidance, I wanted to touch on a minor change in our segment reporting that the change will impact the growth comparisons in both our ed advisory and back up segments. Effective for the first quarter of 2024, we have moved to reporting Sittercity from ed advisory and other to the Back-Up Care segment to better reflect our operating structure. For clarity, we recast the prior year quarterly segment revenue and associated operating income comparisons in the 8-K filed with our earnings release.

Our 2024 Back-Up Care and Ed Advisory revenue guidance does reflect growth off of the 2023 restated comparisons. So now moving on to our 2024 outlook. In terms of top line, we currently expect 2024 revenue to be $2.6 billion to $2.7 billion, which translates to growth in the range of 8% to 12%. At a segment level, we expect Full Service to increase roughly 8% to 12% on enrollment gains and tuition increases. Back-Up Care increased 10% to 12% with higher use and Ed Advisory to grow in the mid-single digits on expanded participation.

In terms of earnings, we expect 2024 adjusted EPS to be in the range of $3 to $3.20 per share. Similar to last year, there are some discrete items affecting our reporting margins and earnings growth rates in '24, specifically related to the end of ARPA funding and interest expense.

In the full year 2024, we expect those 2 items to account for an approximate $0.55 a share headwind to growth for the full year, reflecting the last claims from approximately $34 million ARPA funding for P&L centers that we received in 2023 and an estimated increase of $10 million in interest expense.

As we look specifically to Q1, our outlook is for total top line growth in the range of 10% to 12%, again, with Full Service at that same rate, 10% to 12%, and Back Up growth of 10% to 15% and Ed Advisory in the mid-single digits. In terms of earnings, we expect Q1 adjusted EPS to be in the range of $0.42 to $0.47 a share. And regarding the discrete items that I mentioned above, we expect to have $3 million more in interest expense and a $15 million headwind from the ARPA support we had received in Q1 of 2023.

We do expect a year-over-year earnings headwind from these 2 items to ease as we move through the year with the combined headwinds falling from $18 million in Q1 to approximately $12 million headwind in each of Q2 and Q3 and then only $2 million by the time we get to Q4 of '24.

So with that, Paul, we are ready to go to Q&A.

[Operator]

[Operator Instructions] Our first question is from Andrew Steinerman with JPMorgan.

[Andrew Steinerman, analyst]

Stephen, you saw it in the United States this ARPA funding stated that the industry really kind of outside of Bright Horizons might struggle and there might be an opportunity for increased M&A or just winning new clients. Now that ARPA has faded, what are you seeing in the broader industry in terms of the kind of the after effect?

[Stephen Kramer, executive]

Thanks for the question, Andrew. So as we stated, the ARPA funding ended at the end of September. And so we had always indicated that we felt that the effects of that would transpire over 2024 and into 2025. Competitors, specifically in our industry, tend to be individual owner operators. They are very vocationally minded and they ultimately will focus on families. They'll focus on their teachers and may do things that are uneconomic for some period of time.

I think at this point, given that the funding isn't available, many of them are making decisions around pricing to try to capture some of the decrement that they're seeing in their economics. Others are looking at reducing their discounting that they're doing through the COVID period. And then others are looking at their wages and trying to figure out what they can do structurally to reduce wages.

So I think we're still in the early innings of the effects that we are possibly going to see from the elimination of the ARPA funding. And so there are isolated examples where owner operators are turning in the keys or deciding to be acquired. But I think at this point, it's still very early in that process, and we expect the effects to unfold over the next 12 to 18 months.

[Operator]

Our next question is from Stephanie Moore with Jefferies.

[Stephanie Benjamin Moore, analyst]

I was hoping you could touch a bit on your comment about footprint rationalization in 2024. I know in the quarter, you called about maybe making some changes in optimizing centers in the U.K. But as you just think of broad footprint rationalization. Maybe talk about your expectations in the U.S. and outside the U.S. and what we should be kind of thinking about as a total center count by year-end.

[Elizabeth Boland, executive]

Sure. So I can start and see if I touch on the question and Stephen can add color. So 2024, as you say, we've called out a number of centers that we have circled up foreclosure in the U.K. and again, are keeping an eye on how the effects of the expanded funding environment in the U.K. may impact demand in certain areas, but that's the main rationalization that we see.

Overall, we would expect to close globally a similar number to what we closed this year. So with a total of 49 centers overall this year, and we would expect to see that again in 2024. Openings averaged around 25, so 20 to 30 new center adds. So a net reduction in overall center footprint of net 25 down. So we ended the year at 1,049, so it would be just over -- around 1,025 at the end of the year.

[Stephanie Benjamin Moore, analyst]

Okay. And just as a follow-up on that. As you think about the cohort of your business in the centers that are kind of at that the lowest utilization level and certainly have made pretty meaningful progress year-over-year. But is there a potential to see maybe a more aggressive stance on some center rationalization just as you look at that lowest cohort or is that one aspect you could -- one lever you could pull to drive an improvement at that level? Or if not, what are the opportunities to drive enrollment improvement at that lowest cohort?

[Elizabeth Boland, executive]

Yes. Again, I'll start and then Stephen can add color. The lowest cohort, as mentioned, is about 18% of the footprint on centers that have been opened more than -- the group that we've been talking about. And so with regard to there's closures, there's improving enrollment and there's really having an eye on some of the opportunities that we see as demand continues to rightsize. And as we are mindful of the impact of what Stephen was just talking about on the overall marketplace on centers that they close and our ability to take on enrollment from those centers that are contracting the supply, and also, as we continue to staff our centers and are able to take enrollment where demand has been persistently high. And we've been gated in taking all the enrollment demand that there is. That, along with the realization that -- we look at where we see the best intersection of supplier centers, the demand for our -- both our services, the client relationships that we have and the affordability of care and the density of children under the age of 5 and know that it takes a long time to cite a new center and to open a new center.

And so we want to be careful about the rationalization timing and not get too far ahead of closing centers that are just actually need more time. And given the long lease life on some of centers, it's actually quite costly to close them, whether you're going to be waiting through this more challenging time in the interval.

[Stephen Kramer, executive]

Yes. And I think the only thing I would add is, going back to Andrew's question, I think there is still a bit to play out here in the United States as it relates to the competitive environment. And so we're watching that really closely on a micro market by micro market basis. And then as Elizabeth alluded to, in the U.K. the core challenge really stems from that. And so to the extent that we are able to make some progress as it relates to staffing and the costs associated with that staffing, I think we'll be able to potentially continue to see some progress of centers in the U.K.

So I would just observe that some of it is about the macro environment as well as some of the competitive pressures that may ease over the next 12 to 18 months in both geographies.

[Operator]

Our next question is from George Tong with Goldman Sachs.

[Keen Fai Tong, analyst]

You talked about occupancy rates averaging 58% to 60% in the quarter. What occupancy rates are you assuming in your guidance for 2024? And if you could provide some perspectives by quarter that would be helpful too?

[Elizabeth Boland, executive]

So sure George, I'll start off again. The overall, the enrollment as we look ahead to the Full Service growth for next year, it's mainly a price and enrollment expansion story. And so with price increases in the mid-single digits around that 5% range on average and enrollment also in the mid-single digits contributing to that top line growth rate offset by a bit of the headwind that would come from the closures we were just talking about, it's overall in that mid-single digits range.

Of course, our highest performing centers that top cohort is already quite fully occupied. So there's not a lot more enrollment gain to be had there. It would be coming more generally from that middle cohort of 40% to 70% occupied or the real -- improve our opportunity in the 140% occupied group. So overall, that is what we are seeing from an enrollment growth standpoint.

It would be 60% to 65% occupancy for the year. similar cadence to improving from Q1 is a growing quarter, Q2 is the tough quarter, Q3 is sort of the retrenchment of enrollment over the summer and then it would be pretty stable from Q3 to Q4. But that's the cadence and the cyclicality, but 60% to 65% is what we guide to.

[Keen Fai Tong, analyst]

Got it. That's helpful. And just as a follow-up, given the latest operating costs that you've been seeing with respect to labor and facility costs, what do you expect incremental margins to be for Full Service centers as enrollments continue to recover?

[Elizabeth Boland, executive]

So we have a couple of factors, of course, coming into play with Full Service. I mentioned in the prepared remarks that the cessation, if you will, of the ARPA funding, so that's a $34 million headwind and all in the Full Service segment. We would be looking at operating margins to be in the low to mid-single digits overall for the year taking into account that ARPA -- sort of ex ARPA results that we will have in '24.

And that is -- that's representative of the mix of centers that we have in the performance that top-performing cohort is back to our pre-COVID operating margin levels in that high single digits, 8% to 10%. They are certainly performing there as we had expected. The group that's in the middle, that 40% to 70% cohort has a bit more room to go, both with enrollment and because of the headwind that we see in the U.K., in particular, that's where a lot of the U.K. centers exists. They have a group that is in the bottom cohort, but a number of the centers are in that middle group as well. And so with the underperformance and the cost structure in the U.K., we would see more like a mid-single-digit plus in that group.

And then, of course, the bottom cohort is not positive yet. At the end, they're 40% occupied. They need to be certainly over 40 and closer to 50% to be more profitable range. So overall, we would see that blending out to pencil out to the low to mid-single digits for the year, but with some good green shoots from both the top cohorts and just looking at the portfolio without the headwind that we see in the U.K.

[Operator]

Our next question is from Manav Patnaik with Barclays.

[Manav Patnaik, analyst]

I just wanted to focus on Back-Up. So the 26% growth that you had this year. I was just hoping you could help just break that out by how much of that was new clients, the credit utilization phenomenon you talked about before? How much was it the addition of Steve & Kate's’ Camp and all these other services and acquisitions you've thrown in and just why you're guiding to such a big deceleration for '24?

[Stephen Kramer, executive]

Yes. So thanks, Manav. So certainly, we're excited about the 26% growth that we achieved in 2023. Look, this is a utilization-based service. So the vast majority in any given year of improvement is really from more use. And so that is both the combination of existing and new clients. But at the end of the day, the number of new clients as well as the fact that they take time to season in are really a small portion of that growth. Most of that growth comes from increasing usage among our clients that have been with us.

I'd say the other piece of it is that the majority of the growth was from our traditional in-center and in-home use cases. Certainly, we saw a nice growth in the newer use cases, but that was not the majority of the growth. So really thinking about it as the installed base, growing use in traditional care types as the vast majority of the growth that we achieved.

When we look out to 2024, first, just observing that we did 26% growth in '23, we did 17% growth in '22. So this is sort of a double year of increasingly difficult comps. And so we're mindful of that. And as I just said, as a utilization-based service, we're really focused on continuing to drive greater penetration of users and use, but we need to be mindful of continuing to build out supply ahead of the use as well as being mindful of the continued acceleration of client budgets that have occurred over the last several years. So that's where we land on a delivery of 10% to 12% growth in our Back-Up segment for '24.

[Manav Patnaik, analyst]

Okay. Got it. And Elizabeth, maybe just on the margins, if you could help us how we should think about the margins of that growth or what the incremental margins are? I know you said you were going to keep kind of investing in that business, but any help there for the year would be nice.

[Elizabeth Boland, executive]

And you're asking about Back-Up Care, is that what you said?

[Manav Patnaik, analyst]

Yes, Back-Up Care, yes, correct.

[Elizabeth Boland, executive]

Yes. So Back-Up Care, we would continue to expect a 25% to 30% EBIT margins similar to what you've seen us do. I think that's the balance of both the expanded use and then the fact that we are investing in both the systems and the user experience that much of that is baked into the cost structure. And then we have the third-party providers that we pay as the other direct costs.

So we think we can sustain that level of 25% to 30%.

In the Advisory business, it would be a little bit -- if there's more investment on that front in '24, so it would be closer to 20% operating margin we would expect for the year.

[Operator]

Our next question is from Josh Chan with UBS.

[Joshua Chan, analyst]

Maybe continuing the discussion on Back-Up Care. As you look out a couple of years, how sustainable do you feel like the double-digit type of growth rate is? And to what extent will the opportunity then be comprised of new clients as opposed to continuing to drive up the usage?

[Stephen Kramer, executive]

Yes. So we certainly see the opportunity to continue to drive 10% to 12% growth over many years. And a lot of that will continue to come from expanding the number of users and then ultimately expanding the use. I think something that certainly we will continue to do R&D around is continuing to broaden the number of use types as well -- use cases.

So we really see it as something where we have the ability to continue to increase the penetration among the eligible lives along with continuing to broaden the number of use cases being a predominance of the growth. And then on top of that, obviously, there continues to be interest at the client level. So adding new clients over time is the other component to the growth algorithm.

[Joshua Chan, analyst]

Okay. And on the Full Service side, I think you called out the EBIT headwind from the U.K. in 2023. Is there a way to kind of ballpark how much that loss could potentially narrow based on the actions that you're contemplating for '24?

[Elizabeth Boland, executive]

Yes. So we did call that out and it was around a $30 million -- was a loss at that level in 2023. So we would expect that to ease by $5 million to $10 million likely in 2024. So still not getting fully profitability, but making more headway in the back part of the year -- back half of the year against that objective and the view then, of course, is that we'd be looking into 2025 and beyond for really a full return to profitability across the Full Service portfolio back to kind of where we were pre-COVID in the high single digits.

[Operator]

[Operator Instructions] Our next question is from Toni Kaplan with Morgan Stanley.

[Toni Kaplan, analyst]

I was hoping you could give a little bit more color on the $36 million impairment. And what assets are being impaired? Is this just underperforming centers? And I guess what's the rationale from being able to add back those expenses? I know you did it last year as well, but just wanted to understand it better.

[Elizabeth Boland, executive]

Sure. So the impairment relates to centers and so this would be the right-of-use asset on -- from a lease standpoint and the ability to recover the lease obligation and then the leasehold improvements associated with centers that have -- either are slated to close. That's a good chunk of those that have been impaired, but also centers that having an operating performance and a cash flow generation that doesn't clear the sort of accounting convention of the long-term recovery of the right-of-use asset and improvements.

And so from the standpoint of adding it back, I think our view is that it is a standout expense that is non -- it's recurring in the context of recovering from the pandemic. We have had some impairments over the last couple of years as we've continued to refine the book that we are operating and the portfolio as we see it evolving over the years of recovery, but it is certainly an outsized expense that is not predictable.

And so feel like it is -- it's best to isolated so that people can see it and understand where it's coming from. One of the things to point out about, of course, it is an accounting convention, how this is determined and some of the challenge in a market, that we are in is to long-life assets with leases to estimate what you may be able to sublease the space for in an environment where landlords are being fairly sticky with their desire to negotiate. And so that certainly comes into play.

[Toni Kaplan, analyst]

Got it. And for Ed Advisory, the last couple -- 2 quarters, the margins were down year-over-year. Is that related to technology investments that you've been making? And maybe if it is, if you could give some color on what technology investments you're making in that area?

[Stephen Kramer, executive]

Sure, Toni. So yes, so the quick answer is that we've been making investments in people, we've been making investments in technology. And we've called out the fact that this is an area that we are focused on transformation. It's going to be a multiyear transformation, and we believe that we are going to be able to deploy a similar playbook that we used for Back-Up Care in that we're going to invest in the product, we're going to invest in the technology, we're going to invest in the personalized marketing efforts. but really see quite a large opportunity in the concept of supporting our employer clients to upskill and reskill their employees and believe that we're particularly well positioned.

So as Elizabeth stated, our expectation in 2024 is that we'll run at a 20% margin, and that represents a degradation in margin with a clear focus on investing in this particular segment.

[Operator]

Our next question is from Jeff Silber with BMO Capital Markets.

[Jeffrey Silber, analyst]

I think you said something about expanding funding support in the U.K. I'm not sure if I got that right. But if I did, can you just give us a little bit more color on that?

[Elizabeth Boland, executive]

Sure. So the U.K. has had -- has long had a funding support that is -- to parents. So it is called [ cultivating environment ], that's an overstatement of what it is. But it generally provides 15 hours of care and has provided 15 hours of care and a supported tuition rate for 3- to 5-year olds. That was expanded or has been expanded now to encompass 2 year olds starting in April of this year, and then it will be further made available down to the infant age groups 9-month-old and above as the U.K. is looking to make childcare more affordable to families. And they have also expanded the funding for families that are in more economic strain.

So some families are eligible for up to 30 hours, but general availability for 15 hours of care is supported for 38 weeks a year. And so what -- the upside of it is that it can help parents pay for 25%, 35% or so of the care that they may need. And so it has the opportunity to drive more demand for us. It is not a revenue enhancer per se because the funding is to support the parents' tuition, but it is an opportunity to drive more demand.

[Jeffrey Silber, analyst]

Okay. That's great. I know you've talked about this before, but just good to get more of the color. And then at a higher level, probably more in the U.S., but maybe this can apply globally as well. I know there's been some arguments back and forth in terms of working from home and the move back towards the office, how that impacts your business. It seems like more companies -- maybe they're not going back to 5 days a week, but 3 to 4 seems to be more of a push at least this year. Any impact on your business that you've seen or you think you're going to see?

[Stephen Kramer, executive]

So look, I think we have had sort of a really good flow of information from our client base, right? So we have quite a number of clients who have been sharing with us what their return to office plans have been over the last several years. It certainly feels like, as you pointed out, Jeff, that 3 to 4 days a week seems to be pretty standard at this point. And ultimately, we have always indicated that where someone is working the majority of the time is where they ultimately are going to want care for 5 days a week.

And so on the margin, we have had stronger occupancy in our client-based centers actually over many quarters now because there is a real reason for our clients' employees to leverage the high-quality opportunity to use their on-site centers. And so ultimately, we feel good about the portfolio that we have and footprint that we have in this evolving landscape. But again, I think that in the same way that we always describe our business as sort of a longer arc kind of business. It's not that we saw or are seeing a significant increase based on this trend, but it is something that ultimately has upward positive benefit to it.

Okay. Well, thank you all for joining us this evening, and have a great rest of the day.

[Elizabeth Boland, executive]

Thank you.

[Operator]

This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.