Groupon Inc

NASDAQ:GRPN

Earnings Call Transcript 2024-Q3

[Operator]

Hello, and welcome to Groupon's Third Quarter 2024 Financial Results Conference Call. On the call today are Chief Executive Officer, Dusan Senkypl, Chief Financial Officer, Jiri Ponrt, and Senior Vice President of Corporate Development and Investor Relations, Rana Kashyap. [Operator Instructions] Today's conference call is being recorded.

Before we begin, Groupon would like to remind listeners that the following discussion and responses to your questions reflects management's views as of today, November 12, 2024, only, and will include forward-looking statements. Actual results may differ materially from those expressed or implied in the company's forward-looking statements. Groupon undertakes no obligation to update these forward-looking statements as a result of new information or future events. Additional information about risks and other factors that could potentially impact the company's financial results are included in its earnings press release and in its filings with the SEC, included in quarterly report on Form 10-Q.

We encourage investors to use Groupon's Investor Relations website at investor.groupon.com, as a way of easily finding information about the company. Groupon promptly makes available on this website the reports that the company files or furnishes with the SEC, corporate governance information and select press releases and social media postings.

On the call today, the company will discuss the following non-GAAP financial measures: adjusted EBITDA and free cash flow. In Groupon's press release and their filings with the SEC, each of which is posted on the Investor Relations website. You will find additional disclosures regarding these non-GAAP measures, including reconciliations of these measures to the most comparable measures under U.S. GAAP.

And with that, I'm happy to turn the call over to Dusan.

[Dusan Senkypl, executive]

Hello, and thanks for joining us for our third quarter 2024 earnings call. It's a pleasure to be with all of you. Today's prepared remarks are posted on our Investor Relations website along with an investor presentation, which I will refer to during my remarks. In addition, I encourage you to review our press release and 10-Q, which contain more detail on our third quarter results.

I will start today's call on Slide 5 and cover the key highlights of our third quarter. Overall, despite many positives, we had a tough quarter as our North America business was impacted by previously disclosed technical issues related to our various platform migrations. We ended Q3 at the low end of our guidance on revenue but beat the high end on EBITDA. Let me outline the key highlights and consideration for the quarter, and then I will use my remaining time to dive deeper into each point.

First, we saw a positive development in international local where excluding Italy, we delivered revenues minus 2% year-over-year and exited the quarter with stable and improving trends. While International still runs on our old tech stack, we are seeing success implementing our marketplace playbook to reinvigorate our local experiences marketplace in several countries. Just like we saw in North America local, the positive development in international local gives us additional confidence, we know the steps needed to return this business to growth. Second, while our overall North America business faced headwinds, we delivered a strong summer Things To Do season, highlighted by expanding relationships with several national brands who turn to Groupon to help drive incremental performance during their most important season.

As we review our business performance versus the market and competition, we believe that our things to do vertical grew faster this summer than both the market and other online marketplaces focused on this vertical. The strength of our Things To Do vertical is a positive proof point that when we have the correct value proposition, our platform delivers strongly for both merchants and customers. Third, we reached an important milestone of 100% mobile web and desktop traffic in North America on our new website. Since reaching 100%, we have already seen a material increase in the speed of new feature development which will be an important driver of our future product roadmap. We are excited to leverage our new front end to bring expanded gifting experiences and product features like video to our customers during this holiday season.

Fourth, we are seeing growth of new customer cohorts in North America. This has helped stabilize overall North America active customer accounts, and we are seeing year-over-year growth excluding goods. We believe this is a positive signal that our new customer acquisition engine works, an important driver of future growth for our company. Fifth, on the balance sheet, we are pleased to announce an agreement to raise $197 million in new secured convertible debt, maturing 2027, for 6.25% coupon and a $30 strike price. While Jiri will cover more details in his remarks, I believe this new round of financing helps to provide the company with additional financial flexibility to navigate our transformation at attractive terms.

Finally, while we fixed many of our platform migration challenges in the third quarter, we did experience a onetime drop in the retention rates of our legacy customers, which we expect will provide a headwind to future financial performance for a period of time. Turning to Slide 6, International Local. While we initially focused our supply transformation efforts in North America Local, we always believe that those same Local marketplace principles can also be applied to our International markets. In fact, when I first got involved in Groupon in 2022, Spain was the first market to start applying the marketplace playbook and has emerged as a positive story with strong double-digit growth. Spain is a great study for how our marketplace playbook works.

As we highlighted in our transformation plan back in the first quarter of 2023, everything starts with supply. If we win the right supply, demand will fall. The first step to filing the right supply is rebuilding our sales capacity. We are doing this with localized sales teams covering specific cities and implementing a strong performance management culture with effective sales leadership focusing on activity and consistency. As we improve the sales capacity, the next step in our marketplace playbook is to repopulate main categories, starting with the foundation of basic inventory selection. Think of the merchandise in a convenience store and the minimum required to be a relevant service adversity. We have robust historical data that shows us what basic services we need to cover for a particular market.

The key is to have a super restrictive focus that gives very tight guidelines on what kind of inventory we want our sales representatives to target. Once we restock the basic storefront, the next step is to bring customers back to our site and interact with our merchandise. Here, we have found one efficient way to drive traffic, is targeting high-volume deals with focus on national brands. With an efficient sales strategy focused on rebuilding supply in key categories and customer traffic increasing organically with high-volume deals, we then can start ramping up marketing spend, which adds fuel to our marketplace 5 year. Excluding the exit of Italy, we see positive results in International. While not all our countries have made as much progress as Spain, we can see several green shoots, and we expect overall International Local to improve further.

Importantly, we have not seen a significant impact to international markets from our platform changes as we largely continue to operate those markets on our legacy tech platform. Slide 7, turning to North America Local. It took a big step back in the third quarter compared against our second quarter results moving from plus 7% to minus 8% year-over-year.

A few comments to bridge this 1,500 basis point change in performance. First, after commenting for 2 quarters that we had tailwinds in refunds and variable consideration, this quarter those tailwinds reversed and become headwinds. Second, the second quarter this year benefited from an easy year-over-year compare in revenue growth from paid marketing campaigns as last year's second quarter was the trough in marketing spend as a percentage of gross profit as we had rebuilt our performance campaigns and started to ramp up marketing spend in Q3 2023.

Third, legacy customer cohorts. Groupon's many users that made their first purchase over a decade ago and follow a mostly established pattern of usage. While we expect legacy customer cohorts to decline over time, we have multiple initiatives aimed at improving retention of these customers. For example, we saw a strong improvement in legacy customer retention during Q4 last year, setting a strong foundation for year-over-year performance in our legacy cohorts in the first half of 2024.

Beginning in July and continuing into August we observed a decline in retention rates for our legacy customers compared to the same period in prior years. While we fixed many of our platform changes and migration challenges and saw our retention curves stabilized in September, we have not yet seen a bounce back in those cohort curves. It's possible that they come back this Q4, but it's also possible that the changes we made created enough friction to lose a certain segment of our audience for good.

As previously stated, this onetime drop in the retention rates of our legacy customer cohorts may provide a headwind to future financial performance for a period of time. Despite the setback in performance in Q3, i continue to see massive potential in our North America Local business. We continue to make progress against our playbook, including ramping up our sales capacity covering the proper categories and bringing on great volume drivers to get the flywheel going. And we have a lot more room to run. For example, if you look at our top metro areas, we believe we still have significant room to make improvements on our coverage of basic inventory. The way we measure potential is not based on number of merchants, but rather going at a category level and indexing the relative performance of our best-performing divisions weighted by the size of addressable market.

Slide 8, while there are still many moving pieces in Groupon's transformation, one positive story emerging is our new customer acquisition engine. When Groupon first launched in 2009 the Internet market was a highly fragmented ecosystem of players vying to serve as the front door to the Internet. Groupon sought to leverage its position in local commerce, e-commerce and deals to establish itself as one of these key entry points.

Today, the online ecosystem has matured and consolidated to a few very large platforms, who act as the front doors to the Internet for a very high percentage of consumers. Many growing and established e-commerce or Internet marketplace firms have built their customer acquisition engines on top of these platforms because of our enormous scale and tapping into this traffic is a huge opportunity for Groupon to drive new customer acquisition. This insight is at the heart of our pilot last year to reposition our marketing engine and marketing spend towards acquiring new customers and channels where we can build measurable and scalable campaigns with a clear ROI.

Our current philosophy is to run our marketing channels with target ROI of 1. It means that if we spend $100, then we expect to earn back $100 in Groupon's commissions over a 2-week period. Therefore, as long as we hit our ROI targets, our marketing payback is almost immediate and we profit on a subsequent purchase. When we look at the monthly cohort view, new customer cohorts are spending approximately 1.4x to their initial purchase by the time they reach month 12. This is a good start. But next year, we will be prioritizing initiatives to improve the customer lifetime value and the purchase frequency of new customers.

In the third quarter, we did not achieve our ROI targets as our platform changes resulted in an efficient marketing campaigns. In September and October, we also saw the effectiveness of our campaigns to reduce largely related to what we believe are the impacts to marketing effectiveness during the U.S. presidential election. Since the election, we have observed a significant improvement in our marketing channel efficiency. Slide 9 moving to product and engineering.

Given the progress in International running our old tech stack, I believe it is reasonable to conclude that had we not made the tech changes in North America, we would all be reporting that our consolidated business was growing this quarter. But then we would still be working on our old tech platform, which is highly inefficient, unstable and extremely difficult to develop on. This technical debt would serve as a heavy anchor on any future product initiatives. And while we would have reported a positive quarter that result would not be building towards our long-term future of sustained growth.

In my career, I have been through many platform upgrades and it was common to see a performance drop at the outside of a change before rapid iterations, improve the new platform to the point where performance eclipsed the old platform. I'm also aware of other legacy technology companies who embark on multiyear migrations just to modify one small component of our stock in order to protect performance. At Groupon, given the overall situation, one of my goals was to transform our platform with a neutral impact to performance as quickly as possible. Between the two, for the past several quarters, I was willing to move slower on our projects to protect performance. But now I believe the time has come where we must accept sacrificing some short-term performance for the long-term growth of the business as we modernize our tech stack.

I'm excited to see how we will be able to use new front-end platform as a flywheel to power the path to sustained revenue growth. Let me give you a few examples of what we are currently working on. Platform for performance. Our new front end will be able to get us to faster, more stable customer experiences. While we are not there, we see strong pace of weekly improvements in this direction, and we believe by the end of Q4, the new platform will be superior to legacy, which will also position us better for SEO and SEM as we should be able to drive more traffic and have higher conversions.

Increased customer value, new features like improved personalization and search relevance, merchant pages and AI-driven FAQs inspire customer interactions and increase retention while optimized targeting and personalized content improve visit frequency. Global reach and flexibility. Our new front-end expanded language capabilities mean we can reach and engage diverse customers and merchants, mainly Spanish-speaking population in the U.S. with relevant offerings. Positive early results for app. With the new App in beta showing solid performance in NA, we are focusing on fine-tuning for a full rollout early in 2025, as we don't want to risk holiday season, and we have sufficient functionality with gifting support and legacy app. We expect to migrate international markets during the first half of 2025.

Platform for future. We have high expectations in terms of agility and development speed. We can see significantly faster development times and ability to bring new features to the market versus legacy.

Gifting, as we enter into Q4 holiday season, we are excited to roll out another new set of gifting features and customer journeys to make gifting and receiving experiences more exciting for everyone.

Video, we have started to add video content into merchant pages and have positive early results. It's still very early, and there will be significant improvements in the coming months, but video is just one example of feature that our legacy platform would have struggled to launch.

Merchant pages and merchandise pages. With the new front end in place, we will be moving from our legacy focus on a deal page as the main surface that customers interact with to also build out merchant pages and category pages. This will allow us to target consumers at different points in their journey and bring them to Groupon to help find the right offering for them. Before I turn the call to Jiri, let me make a few closing remarks.

In conclusion, despite some challenges, I'm optimistic about our future. The progress we have made in transforming our platform and enhancing our customer experience is laying the groundwork for sustainable growth. Our International Local business is showing promising signs and the positive response to our new features like gifting and video content reinforces our belief that we are on the right path. We've seen significant progress in marketplace understanding and in how we operate our sales channels. We are committed to continuous improvement and innovation, and I believe the best is yet to come for our company. I want to express my sincere gratitude to our teams worldwide for their hard work and to our investors and partners for their unwavering support. Thank you for joining us on this journey. With that, I will turn it over to Jiri.

[Jiri Ponrt, executive]

Thanks, Dusan, and thank you as well to everyone who is joining us today. I will use my time today to provide further insights into our third quarter financial results, progress on our cost savings actions ,update on the other business items and our updated outlook. Turning to Slide 14.

So let's jump on our third quarter summary financial results. In the third quarter, we delivered global billings of $373 million, a decrease of approximately 10.9% year-over-year. Revenue was $114 million, decreased 9.5% year-over-year. At the low end of our guidance, revenue as percentage of gross billings was 31%, an increase of 0.5% year-over-year. The percentage remained relatively stable from the prior year, and continues to stay within the range of our expectations.

Moving on, our gross profit as a percentage of revenue was 90%, consistent with the prior quarter and continues to stay within the range of our expectations. Marketing expense for the third quarter was $36 million or 35.2% of gross profit. This is consistent with our expected range of 30% to 35% for marketing, as a percentage of gross profit. As we commented in the second quarter earnings, and as Dusan just mentioned, our marketing spend this quarter was not as efficient as expected related to our tech migration issues. Going forward, we expect marketing as a percentage of gross profit to stay within our expected range of 30% to 35%.

Adjusted EBITDA was positive $15 million, as we recorded a sixth straight quarter of positive adjusted EBITDA. Our trailing 12 months adjusted EBITDA is positive $78 million. Turning to cash flow. Third quarter operating cash flow was negative $16 million and free cash flow was negative $20 million, a slight decline versus last year and in line with our expectations. We ended the quarter with $160 million in cash and cash equivalents. Please note that our cash position excludes $29 million of restricted cash, which primarily relates to collateral posted against our outstanding quarters of credit, and reported on our balance sheet in prepaid expenses and other current assets.

Slide 15, we have approximately 15 million active customers worldwide as of quarter end, down 0.3 million from the prior quarter. Within North America, our active customer count was flat sequentially. And when you exclude our goods category. Our North America active customers grew sequentially for the third quarter in a row and grew year-over-year for the second quarter in a row.

Turning to our Local category. Consolidated local billings were $326 million down 8.1% compared with the prior year. Within North America, we delivered Local billings of $249 million, down 4.5% compared with the prior year. North America Local billings had a positive impact in the prior year period from phasing out our COVID-19 refund practices with no comparable activity during the current period, which primarily contributed to the decrease in our Local category during the current period. International Local billings were down 18% year-over-year, as we took the difficult decision to exit the Local business in Italy due to a previously disclosed tax matter.

As Dusan commented in his remarks, our International Local business, excluding Italy, is recovering nicely, and we are seeing positive green shoots in many international countries. Moving to our Travel category. In the third quarter, consolidated travel billings was $23 million, down 21.9% year-over-year. Travel category performance has been uneven this year, and we expect this trend to continue going forward.

Moving to our Goods category. Consolidated Goods billings was $25 million, down 29.6% year-over-year. Our current Goods business is struggling, and we don't see any near-term change in the negative trend. At 5% of third quarter revenues and declining rapidly, Good is becoming a smaller and smaller part of our business.

Slide 16. Turning to operating expenses. Third quarter SG&A was $71 million, down 10.9% year-over-year and includes $9 million in stock-based compensation and $4 million in depreciation and amortization. Quarter-over-quarter, our SG&A was down almost $6 million or 8%, driven primarily by a decrease in cloud costs, a slower the expected ramp in our sales hiring and lower variable compensation as the business performed below our expectations in the third quarter.

Going forward, we expect SG&A to increase quarter-over-quarter to a number closer to where we were in the second quarter as we continue to hire new sales resources and additional savings from our cloud migration efforts will take several quarters to realize.

Slide 17. Turning to free cash flow. In the third quarter, we generated negative $20 million of free cash flow, similar to last year and in line with our expectations. Relative to the second quarter, we saw an expected negative development change in our net working capital. This is due to the third quarter ending in September, a month where we have large merchant payments, from our customers -- from our summer Things To Do season, but billings from our holiday push has not picked up it. Importantly, our year-to-date free cash flow is negative $23 million, a major improvement versus last year when the 9 months free cash flow was negative $148 million. This position as well to return the positive free cash flow for the full year.

Given the quarter-to-quarter variability in change in net working capital due to timing we believe that it's more useful for investors to judge our free cash flow on a trailing 12-month basis. We are pleased to report our trailing 12 months free cash flow at positive $28 million which is positive for the second straight quarter after a long period of negative cash outflow.

Slide 18. Now turning to guidance. As of November 12, 2024, management is issuing guidance for the fourth quarter of 2024 as follows: revenues between $124 million and $131 million, or a decline year-over-year between minus 10% and minus 5%. Positive adjusted EBITDA between $14 million and $19 million, positive free cash flow. Management would also like to update its outlook for full year 2024. Year-over-year revenue change at minus 6% to minus 4%, below our prior outlook.

Positive adjusted EBITDA between $65 million and $70 million, down from $65 million to $80 million has been narrowed the range due to our lower Q4 outlook. Positive free cash flow for the full year. Finally, I would like to provide some additional commentary to assist you with your models. We continue to explore potential changes with our payment methods. After running a test in September and October in the U.S., we recently made the decision to offer PayPal to all U.S. customers, as a payment method.

Similarly, we returned PayPal to several international countries, and we are looking for additional payment options as we try to find the most optimal mix of payment methods for our customers. We expect consolidated revenues as a percentage of gross billings staying within the range, we have reported over the last 6 quarters. While we still expect revenue to inflect to a sustained positive growth by the trajectory given the exit of Italy Local and the hit of North America legacy customer retention rates from tech migrations, we no longer expect to inflect the growth in Q4 2024, and the timing of our inflection to growth may be delayed by several quarters until we address these headwinds.

While we are not providing guidance for 2025, we currently expect 2025 revenues compared to 2024 to be flat or up to low single-digit growth, with the first half year down and second half year up, EBITDA to be similar or better than 2024 and free cash flow to be positive.

Before I close, let me share a few updates on our balance sheet and other metrics. First, today, the company announced it has raised $197 million in privately negotiated agreements with certain holders of our existing commercial notes due in March 2026 by one; exchanging $176 million of 2026 notes, on a 1:1 basis for new issued secured convertible notes due in March 2027; and two, issuing $21 million in new 2027 notes. The new 2027 notes that will be due in March 2027, bare interest at a rate of 6.25% per year, and we'll have a strike price of $30 per share, a premium approximately 184% over the 20-day trailing volume-weighted average price ending on November 11, 2024. The new 2027 notes will be guaranteed by certain subsidiaries of Groupon, which meet certain threshold requirements.

The new 2027 notes will be secured by a first priority security interest and substantially all of the assets of the company and the granters subject to certain exceptions, and permitted liens. Management expects that this new financing provides additional flexibility as we continue to execute on our transformation plan to return our consolidated business with sustainable growth; second, an update on Italy.

As previously disclosed, one of our subsidiaries, Groupon SRL has been litigated a negative tax assessment in the Italian Courts since 2018. As we also previously disclosed, we began the purchase in Q2 of exiting the Local market. In October, we reached separation agreements and with all employees and exited our lease. The total amount of restructuring is expected to be up to USD 3 million versus previously estimated USD 7 million.

In the litigation, the second-level appeal's court indicated, it will rule against Groupon SRL and in favor of the tax authorities at the level of the appeal. We still do not have the formal decision from the court. Groupon SRL will be able to lodge an appeal to the Italian Supreme Court and eventually challenge the Italian Tax Authority's determination in an international Mutual Arbitration Proceeding.

The company continues to believe that the assessment lacks merit and is vigorously defending the case. The company does not expect financial exposure that exceeds assets of Groupon SRL. More information about this matter can be found in the company's form 10-Q.

Finally, noncore asset sales. Management continues to evaluate the monetization of certain noncore assets, including the company's remaining stake in SumUp and GiftCloud. While there can be no assurances as to whether or when the sale of these noncore assets will be consummated. Management currently believes these future noncore asset sales could generate proceeds of approximately $90 million.

With that, we would like to open the call up for your questions. Operator?

[Operator]

Our first question comes from Sean McGowan from ROTH Capital.

[Sean McGowan, analyst]

Could you provide a little bit more color on why you don't think the legacy retention rates would bounce back in North America? What do you think the impediment is there?

[Dusan Senkypl, executive]

Sean, thank you for the question. So we have multiple activities to reactivate those legacy cohorts. Last year, we saw a big improvement in their activity during Q4, which shows that our value proposition of Groupon, which is great for Gifting, there is some peak season, it works, but we don't take it as granted for this year. So this is still our plan to reactivate them.

Maybe I can comment also on what happened in some cases we were doing from securities and technology changes doing the, for example, password resets or logging some users out of the application and it added simply into the friction. These customers are typically buying our health and beauty segment, and it's simply possible that some of them, they will not log in again. We are communicating with them. We are trying to get them on the platform and this is still our intent, but the comments here is because we don't see it as a granted.

[Sean McGowan, analyst]

Okay. And can you give a little bit more color on what you think the timing will be internationally of the tech stack upgrade there? When do you think the majority of those markets will see that upgrade?

[Dusan Senkypl, executive]

The plan is to do it in the first half of the next year.

[Sean McGowan, analyst]

Okay. And then one quick question for Jiri. What happens to the rest of the 2026 converts that are not in that $176 million amount?

[Jiri Ponrt, executive]

We still have them, and it's our plan to either refinancing in case maybe the $20 million which we have or earn money and pay them back. So we still have it. It's roughly $54 million, which we have today.

[Sean McGowan, analyst]

Would they be offered the opportunity to take the same notes as the rest of the group?

[Jiri Ponrt, executive]

No, at this moment, be not thinking, and I think we will be thinking that a little bit later, what we will do with the remaining part.

[Operator]

Our next question comes from Bobby Brooks from Northland Capital.

[Robert Brooks, analyst]

I wanted to touch a little bit on the ROI, like the 100% ROI within 14 days. Could you just talk about what needs to happen for you to hit that marketing payback?

[Dusan Senkypl, executive]

So we had and have periods when we are hitting this marketing payback. We were just commenting that during the last quarter, we had a period where our efficiency of marketing systems was impacted by changes. So we were not always there. But in general, we are very close to this range, and our target is to be there. So I don't see any major blockers.

We also noticed the period before the presidential elections where overall, the spend on these campaigns was really enormous, and it was impacting the cost of advertising that we were not reaching same levels. But in general, I don't see a huge risk not to be able to run the marketing campaigns at 100%. And our goal would be obviously to try additional channels to just increase that spend and bring -- and speed up that acquisition flywheel.

[Robert Brooks, analyst]

Okay. Got it. And then I was trying to read through the press release, but it obviously kind of came shortly before the call. But what -- I think I read that is attributed one of the attributes -- one of the things that was attributed to the year-over-year decrease in North American Local revenues was an increase in Local voucher redemption rates. But I would have thought an increase in voucher redemption rates would be a benefit to revenues, not a headwind? What am I missing there?

[Dusan Senkypl, executive]

I think it's a little bit linked to variable consideration because what we saw in summer was that there were very good deals. People really enjoyed. So we saw higher redemptions. So we have revenues and we have also, at the same moment, people take them. So we have a lot of our breakage, which would be part of the revenue.

[Robert Brooks, analyst]

So I guess I'm still kind of not fully understanding that. I get how -- like when someone redeems something, right, that turns into revenue. But why would it then be if people are redeeming vouchers at a higher pace, how would that be a negative headwind to revenue, not a positive?

[Jiri Ponrt, executive]

If they are redeeming, we are having our margin of Groupon. If it happens that its break, we have 100% of that. But certainly, we are looking for people to redeem because our business is to have a repeated customer satisfied customers who are with us for a long period.

[Robert Brooks, analyst]

All right. And then I guess, just reading kind of between the lines, you mentioned in the press release, it talks about $25.8 million remeasurement of the SumUp stake. There obviously has been news that SumUp is looking to do a new round. Could you just -- and I know you can't really talk about timing because it's not in your control, but could you just remind us all how you look at that SumUp ownership. Is that a piggy-bank you'd like to tap if the opportunity opens up and maybe explain why that -- the valuation is still kind of much lower than what that -- writers article that I mentioned.

[Dusan Senkypl, executive]

Well, you know that last year, we sold 2 tranches of SumUp, which is always a combination of demand and supply. We are reiterating there for many quarters that we are considering to sell it, but as this is private component. There is no market for that. So there has to be demand for that, and it has to be done together with SumUp. So it's not only that Groupon could go for some private agreement. It has to be always with coordination with SumUp.

[Operator]

Our next question comes from Pierre Riopel from Goldman Sachs.

[Pierre Riopel, analyst]

We just wanted to ask about your growth investments and whether there was anything more to share around the progress of the sales force in North America specifically as you continue to scale and hire into the rest of the year. Maybe we had a focus on any verticals or regions where you've seen the most progress in rebuilding the supply side of the platform and whether you can point to any benefits you're seeing from the better marketplace balance in those areas as we head deeper into Q4?

[Dusan Senkypl, executive]

So in the last 6 weeks of this year, the hiring is paused because it's not very efficient in terms of training, but we were significantly ramping up the hiring during pretty much a whole quarter until now, and we plan to continue again from January with the same speed. Right now, we are focusing on hiring people in Chicago because we are doing the trainings in the office, and we are actually also expanding the office space there so that we can accommodate the salespeople so that they can be much more in the office as we see this extremely efficient, especially for the further sales force.

And they are serving the whole United States. We just have allocation to a certain region of the United States. And in terms of efficiency, we see the better numbers overall in the largest population centers of United States. And we see a very similar trend developing in Europe because like higher coverage of deals, higher number of deals at the same time with higher quality it translates very quickly into more customers buying the services.

[Operator]

There are no other questions. So this concludes our call for today. Thank you, everyone, for joining. For additional information, please go to investor.groupon.com. Thank you so much.