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Welcome to the fourth quarter and year-end investors conference call. Today's call is being recorded.Legal counsel requires us to advise that the discussion scheduled to take place today may contain forward-looking statements that involve known and unknown risks and uncertainties. Actual results may be materially different from any future results, performance or achievements contemplated in the forward-looking statements. Additional information concerning factors that could cause actual results to materially differ from those in the forward-looking statements is contained in the company's annual information form as filed with the Canadian Securities Administrators and in the company's annual report on Form 40-F as filed with the U.S. Securities and Exchange Commission. As a reminder, today's call is being recorded. Today is February 9, 2021.I would like to turn the call over to Chief Executive Officer, Mr. Scott Patterson. Please go ahead, sir.
Thank you, Jason. Good morning, everyone. And welcome to our fourth quarter and year-end conference call. Thank you for joining. Jeremy Rakusin, our CFO, is on the line with me today and together, we will walk you through the very strong quarterly results we released this morning, which again reflect the resiliency of our business model, the strength of our market-leading brands and the dedication of our teams.I will start with a high-level review of the numbers and some highlights for the quarter, and then Jeremy will go through the quarterly financials and summarize the full year results.Total revenues for the quarter were up 15% over the prior year with organic revenue growth at an impressive 11%. We consider ourselves an organic growth company first and are very proud to finish a crazy year like 2020 with organic growth in the double digits. The balance of our growth for the quarter came from tuck-under acquisitions, primarily in our commercial restoration platform, but also under Century Fire.EBITDA was up 25% year-over-year and reflects 80 basis points of margin improvement, driven primarily by higher margins at FirstService Residential, but supported by a positive uptick at FirstService Brands also. Jeremy will break it down for you in a few minutes.And finally, earnings per share were up 55% to $1.02. At FirstService Residential, revenues were up a solid 4% versus the prior year, all organic, reflecting continued, positive, sequential momentum over the last 3 quarters, we were down 9% in the second quarter, flat in the third quarter and now up 4%. The year-over-year increase was enhanced this quarter by very strong ancillary revenues, including transfer and disclosure income, and project management-related services.Home sales in our managed communities and the related services we provide were up in excess of 20% compared to the prior year. In addition, we saw increases in the services we provide relating to maintenance, project management and construction, particularly in the Midwest, where many of our communities suffered wind and hail damage during the year. The relative sequential improvement from a flat year-over-year comparison in the third quarter to up 4% in the fourth quarter is in part due to seasonality, as many of our amenities, which have been impacted by COVID-related lockdowns, are seasonal and normally shut down in the fourth quarter, reducing the negative year-over-year impact relative to the third quarter.Looking forward, we believe Q1 will be flat to up modestly relative to prior year. We continue to be impacted by amenity closures across many regions including California, the Northeast and Canada. We did see some openings of year-round facilities in the fourth quarter, but most have since been shut down again.Longer term in this division, as we exit the pandemic, we expect to settle back into that low to mid single-digit organic growth rate on average.A highlight at FirstService Residential during the quarter was our acquisition in New York City of Midboro Management. Midboro is one of the leading management companies in New York City with a complementary footprint and a particular focus on co-ops. We now manage more than 600 properties, comprising almost 100,000 units in the important New York City market. We welcome the Midboro team to the FirstService family and look forward to leveraging our respective strengths in the coming months.Moving on to FirstService Brands. Revenues for the quarter were up 26%, with organic growth at 18%, and the balance from tuck-under acquisitions over the last year. Global Restoration, our commercial and large loss platform, led the way in terms of growth, with revenues up over 60%, 45% organically. Global benefited during the quarter from the significant backlog of work relating to Hurricane Laura and the Iowa wind storms that impacted our customers in August. Organic growth for Global adjusted for these specific weather events was low double-digit for the quarter, with strong momentum in national account work and our health care vertical more than offsetting weakness in our hospitality and retail verticals. Although we have worked through substantially all of the storm-related work, we did finish the year with a solid backlog relative to a year ago, and expect our Q1 to be up modestly from 2020.Our home service brands, including California Closets, CertaPro Painters, Paul Davis, Floor Coverings International and Pillar To Post, generated top line revenue approximately flat with a year ago and right in line with our expectation. Leads and sales activity were solid through the quarter, while we continue to build back service capacity after significantly scaling back in Q2. We obviously continue to deal with COVID and understandably, there remains a reluctance in many areas to open the home to installation and service crews. Until this changes, we expect our results with this group to remain relatively consistent with current levels. For Q1, on a year-over-year basis, that means flat to up modestly. As we get into Q2, we will start lapping the beginning of COVID in 2020, and we will see year-over-year increases with this group.Century Fire was up low single digit versus the prior year. The service and inspection side of the business is almost back to pre-COVID service levels, and reflected year-over-year growth driven by new national account wins. This growth was tempered by flat year-over-year results in sprinkler and alarm installation, as increases in warehouse and multifamily construction were offset by declines in commercial construction in the office, retail and education verticals. Similar to other home improvement brands, we expect Century to remain approximately at current levels until we emerge from the pandemic.We were excited during the quarter to announce 2 tuck-under acquisitions for Century. Aegis Fire Protection, which is a market-leading player in the Kansas City area, and Cornet, a full-service fire protection company serving the Washington, D.C. market. These deals expand our footprint into 2 key markets that we had prioritized. We are excited to partner with the teams at Aegis and Cornet and believe we have an opportunity to significantly grow in these new markets.Before I pass the baton to Jeremy, I want to take this opportunity to again recognize our operating teams and frontline staff. Most of our employees are essential workers, on-site, at a community or construction job or in homes or businesses delivering an important service. The collective commitment and work ethic across the company is amazing. We grew organically on a full year basis versus 2019. That is impressive given where we were after Q2. And it's a reflection on the culture and level of talent we have working at this company.Jeremy, over to you.
Great. Thank you, Scott, and good morning, everyone. As you've just heard, we closed out 2020 with a strong kick to the finish line in the fourth quarter. Our consolidated results included quarterly revenues of $775 million, adjusted EBITDA at $79.9 million and adjusted EPS of $1.02, up 15%, 25% and 55%, respectively, versus last year's fourth quarter.Financial results for the full year also showed impressive growth over 2019, particularly given the COVID-19 challenges since last March. More specifically, we reported annual revenues of $2.77 billion, up 15%, including 4% overall organic growth. Our adjusted EBITDA came in at $283.7 million, a 21% increase with a 10.2% margin, up 40 basis points over the 9.8% level in 2019. And the bottom line impact was adjusted EPS of $3.46, up 15%. Our adjustments to operating earnings and GAAP EPS to arrive at our adjusted EBITDA and adjusted EPS results respectively, are disclosed in this morning's release, and are consistent with approach in prior periods.I'll now break down our segmented results within our 2 reporting divisions, FirstService Residential and FirstService Brands. Leading off with FirstService Residential, revenues for the fourth quarter were $363 million, up 4% versus the prior year period. The division reported EBITDA of $35.5 million, a 19% increase, together with 120 basis points of margin improvement quarter-over-quarter. The strong growth in home resale activity, which benefits our transfers and disclosure services and drives higher margin revenue, had a pronounced impact on our fourth quarter margin expansion. A continuation of what we saw in the preceding third quarter.For the full year, revenues were in line with 2019, and we saw improved profitability with 6% EBITDA growth and a 9.8% margin, up 60 basis points year-over-year. These results reinforce once again the resilience of our property management business and its recurring contractual revenue base in navigating through the pandemic.Turning to our FirstService Brands division. Fourth quarter revenues were $413 million, a 26% increase, and EBITDA was up 28% to $48.6 million, with margins slightly up year-over-year. For the full year, performance was also strong, including 36% total revenue growth along with a 31% increase in EBITDA. Robust organic growth at Global Restoration underpin the top line strength for both the fourth quarter and the year, and reflected increased storm and large loss claims activity in the second half of 2020 versus prior year.The annual revenue growth also benefited from full year contribution of the Global acquisition and other tuck-under acquisitions. Our segment EBITDA margin modestly contracted 50 basis points to 11.4% for the year, largely due to the increased weighting of our lower margin Global Restoration operations within the Brands division for 2020.Free cash flow during 2020 was also exceptionally strong. Operating cash flow after working capital for the fourth quarter was $97 million and for the full year, surged to $292 million, both significant increases over 2019. We benefited from strong operating earnings growth and a positive swing in our working capital as we focus on harvesting cash in the face of COVID-19. We expect to revert back to a modest level of working capital investment as we gradually emerge from the pandemic and as our businesses resume their normalized growth path.In terms of capital expenditures, we incurred $39 million in 2020, lower than our most recent guidance and also lower than the prior year. CapEx was reduced by roughly 30% from our original budgeted level, at the outset of 2020, to once again manage cash flow during the pandemic. For 2021, we are targeting maintenance capital expenditures at around $60 million, reflecting a more normalized level of annual spend.We also had a solid year on the acquisition front in 2020. We deployed almost $100 million during the year on 6 tuck-under acquisitions, which, in aggregate, generate roughly $120 million in additional revenue on an annualized basis. We are pleased with our activity level for the year, particularly given that the M&A market was closed for roughly half the year during the height of the pandemic. Currently, we continue to see a solid transaction pipeline.Turning now to our 2020 year-end balance sheet. Net debt was $405 million, with our leverage at 1.4x net debt-to-adjusted EBITDA, 1 turn lower than at 2019 year-end. The strong free cash flow that I just highlighted was a significant contributor in this debt reduction. We have previously indicated our comfort of running leverage in the mid 2x range, and so we currently have ample headroom to deploy capital prudently towards future growth.Our liquidity is also at record levels, exceeding $600 million, reflecting significant cash on hand and almost full-draw capacity under our revolving credit line. We have always believed that maintaining a conservative capital structure and maximum financial flexibility is a cornerstone of the FirstService business model.In light of this balance sheet strength, our Board of Directors yesterday approved an 11% dividend increase to $0.73 per share annually in U.S. dollars, up from the prior $0.66. We have now hiked the annual dividend by 10% plus for the past 6 consecutive years since our 2015 spin-off into a new public company, for a more -- for a total of more than 80% cumulative dividend growth.Looking forward, Scott has provided some commentary on the near term top line outlook for some of our business lines. Putting it all together on a consolidated basis for Q1 2021, we expect that our revenues will be up mid-single digits versus last year's first quarter. We also see a likely modest year-over-year improvement in our consolidated margins, which help drive further profitability for the upcoming first quarter.This concludes my prepared comments, and I would now ask the operator to please open up the call to questions.
[Operator Instructions] Your first question comes from the line of George Doumet from Scotiabank.
Congratulations on a very strong quarter. Just to clarify Jeremy's comments on the guidance for Q1, does that exclude all restoration activity or is that inclusive of it?
It's inclusive of it, but there's very little spillover from the activity that we saw in Q3 and Q4 in terms of storm and large loss claims work relating to those storms.
Okay. That's helpful. And maybe you guys alluded to kind of the rebranding efforts in Restoration, expecting a higher cadence of organic growth ex-weather-related events in the first half. Can you maybe provide us a little update on how that's going?
Sure, George. It's in process. We're in the middle of it. The name was unveiled a couple of weeks ago. And the official brand logo and messaging will be formally launched in March next month. The name will be FIRST ONSITE, two words, very similar to the brand we operate under in Canada, which is 1 word FirstOnSite. Sure, as I said, we're in the middle of it. It's a big step, a lot of work bringing together 7 brands as one, but it's also very exciting, and there is a lot of momentum internally, as the teams learn more about the logo and the launch and coming together as one company. So it's -- in the future, you will hear us refer to our platform as FIRST ONSITE.
Okay. Maybe looking ahead beyond Q1. Can you maybe talk a little bit about margins here, I mean like as we anniversary, maybe the higher ancillary piece, and as we reembark in terms of hiring some folks that we let go, how should we think of the margin expansion for the remainder of the year?
George, I wouldn't ascribe too much margin improvement for the year on a consolidated basis. Well, first of all, for Q1, I said margins a little bit higher, and I'd skew that towards FirstService Residential, because there is -- we're only partway through the quarter, but continued momentum on some of that higher margin and so we revenue a bit. Assuming that normalizes, FirstService Residential and FirstService Brands should see pretty flat margin profiles year-over-year. Pre pandemic, we said this was a top line growth story, primarily, and each business continues to try and grind out margin improvement, and that would continue to be the case going forward.In terms of the cost savings, we talked about that, a lot of that coming back on as we reopened facilities, as we brought some of our labor-driven services back in place. A lot of our costs are labor and variable cost driven. And we do have some savings in other areas like travel, entertainment and so on, but it's less material to the top line. We continue to evaluate our staffing models. And if we can continue to optimize costs, we will always look to do that.
Okay. And just one last one for me. In your prepared remarks, you've been obviously talking about a full pipeline and also what seems to be maybe a historically under-levered balance sheet. As COVID restrictions maybe ease into the back half of the year, should we expect accelerated M&A activity?
George, we're back into a rhythm on the M&A front. And so I don't really see emerging from the pandemic as changing that honestly. The market is very active right now despite the pandemic and the competition is for acquisitions has probably never been greater. So -- but we're holding our own. And as Jeremy said, our pipeline is solid.
Your next question comes from the line of Stephen MacLeod from BMO Capital Markets.
I was just wondering if on the FirstService Brands side, if you could just provide some color as you've done in the past couple of quarters about what the dollar and EBITDA impact may have been from the outsized weather-related and large loss claim activity?
Jeremy, why don't you handle that?
Yes. Steve, it's about $60 million of revenue. So when you combine that with the $45 million in Q3, back half of this year, storm-related activity, a little over $100 million. Margin's pretty in line with similar to Q3 in line with the overall margin profile for the -- for Global, which is in the area of 10%. There were some lower margin jobs scattered within there -- sprinkled within there. But it's pretty close to the margin profile that we articulated in Q3, which again, is around 10%.
Yes. Okay. Okay. That's great. And then just as you think about the storm activity levels going forward. I mean obviously, nobody has a crystal ball, but when you look back on Q3 activity, does it seem like a potential outlier in terms of the magnitude of activity or is that maybe too hard to pin down at this point?
We -- yes. When we looked at this opportunity and looked at Global in its history, on average, between 15% and 20% of annual revenues come from the large storms, the type that we saw this year. And that's where we're going to end -- that's where we ended up in 2020. So it was right in line with that long-term average. But you will have years where you have more or less and 2019 was a year where we saw well less than 10% in storm activity. Jeremy, anything to add to that?
No. Echo your sentiments.
Okay. That's helpful. And then just maybe within the FirstService Brands business, did I understand correctly that when you think about home improvement, Century Fire, Global Restoration or maybe now FIRST ONSITE. You would expect those businesses each to be up sort of low single digit in the first quarter. Is that right or were there some other movements that I didn't quite catch?
I think that's fair. The Century Fire and home improvement brands will certainly be low single digit. We do have a solid pipeline on the Restoration side. And that would be -- that will be single digit, and it's just unclear where it will fall at this point.
Okay. Okay. That's great. And then maybe just finally, on the Residential business, and you've had some strong resale activity helping the ancillary services. As you think about amenity, amenity is sort of opening back up as the vaccinations take hold. Do you see an opportunity for organic growth to accelerate beyond kind of that 3% to 5% range in 2021 or even beyond?
That's not clear to us. The amenity management business will come back, but I think will also change. And the capacity levels at many of these facilities will not immediately get back to where they were pre COVID and perhaps they never will, and that will impact our staffing levels. So there's some uncertainty around that side of the business, I would say, right now and where we finally end up with it. And in terms of the long-term growth rate, the low to mid, the 3% to 5%, whatever it is, that's where we believe we will be on average.
Yes. Okay. Well that's great. And congratulations on a strong quarter.
Thank you.
Thanks, Steve.
Your next question comes from the line of Frederic Bastien from Raymond James.
You've addressed some of those questions already. But obviously, your 2020 results were far better than what you and all of us had anticipated at the onset but it does raise the bar for 2021, 2022. How are you feeling about your ability to tack on additional organic growth, especially on the FirstService Brands side over the next couple of years?
I think, Frederic, if you normalize for storms, we expect to grow in every business organically. The storm activity will influence quarter-to-quarter, year-to-year, as we've discussed in the past, but we expect all our businesses to grow in the future. And our long-term goal is mid single digit on average.
Right. But given how strong the housing market has been in the U.S., I mean would you expect Brands to outpace that type of growth in the short term?
Well, the housing market has helped us on the FirstService Residential side with the transfer and disclosure income, particularly in the third and fourth quarter. And I think we'll get a little boost in the first quarter. Yet on the home improvement brands, certainly, home sales benefit us, but it's offset by this -- by the COVID and the reluctance on the part of homeowners to bring crews into their homes. So there's -- as we emerge from the pandemic, we would expect to see organic growth with those home improvement brands, and we haven't in 2020.
Your next question comes from the line of Stephen Sheldon from William Blair.
On the comment, I think you talked about adding service capacity in the home improvement business. Any commentary on when you began to add those resources and maybe what that reflects in terms of your outlook for those businesses or are you maybe expecting activity to pick back up later in 2021 and are investing a little bit ahead of it? Just any detail there.
Well, we cut back in Q2 significantly. And in retrospect, perhaps we were too severe in our cutbacks, but we just didn't know what was in front of us. And in terms of building back that labor force and getting our capacity back online, designers, installers, painters, we run into a labor market that is -- has tightened. And because a lot of companies are looking to do the same and then new home construction, in particular, is very, very strong right now, which creates competition for painters and frontline staff at Paul Davis and Global and installation talent at Cal Closets. So we are hiring and building back our capacity. We do have solid leads and sales activity. And as we begin to emerge from the pandemic and homes open up, we do expect to see stronger performance with the home improvement brands.
Got it. That's really helpful. And then congrats on the Fire acquisitions in the quarter. As you continue to complete tuck-in acquisitions in that business, I guess what types of synergies do you realize? Is there anything similar to what you see on the Restoration side where more scale drives a stronger ability to win national accounts or with California Closets where you have the ability to shift manufacturing more to company-owned operations where you have incremental capacity? Just any detail on how we should think about the synergies that we continue to scale that business.
Yes. I think it's very similar to Global Restoration and national accounts. The -- these tuck-ins actually worked with us on our national account program. They were valued companies part of our vendor network. And so any time you can bring that in-house, I think you benefit, but you -- having them close to us, we got a great sense for the cultures and the quality of the organizations. So it does help us in terms of selling future national accounts. But I think there's also an opportunity to fill out their service line. One of the priorities at Century Fire from day 1 is to have a full-service capability at each and every branch location. And there's an opportunity for us to build out the service side of these 2 tuck-ins, Aegis and Cornet.
Great. Congrats on the results.
Thanks, Steve.
Your next question comes from the line of Matt Logan from RBC Capital Markets.
Scott, when you talked about the storm revenues within Global Restoration being in line with the long-term average of about 15% to 20%, can you confirm that, that was on a revenue basis?
Yes, revenue.
And maybe just for some color in terms of how we're thinking about the long-term effect of storm revenue, would the long-term average margin on those storm revenues be around that 10% mark or would that be higher?
Jeremy?
Yes. Again, Matt, I think I commented on this last quarter, it really varies depending on the types of storms, the customers that we're dealing with and the types of jobs. And even within the jobs that we've done these last 2 quarters, some were higher margins, some were not. Mitigation tends to be higher margin than the bigger reconstruction work. So it really also depends on the type of damage that's been done. Very hard to ascribe it, but I would say 10% is a good middle of the fairway type margin to ascribe to whatever we call out on the revenues. And if there's anything unusual, it deviates from that, we would specifically flag it.
So that 10% would be in line with, say, the 5-year average for the business?
Yes, roughly. Yes.
Okay. And then maybe turning to acquisitions. You talked about an M&A pipeline and having just a high degree of activity, both for yourselves and for your competition. What business lines are the focus of acquisitions? Are there any that really stand out to you that you'd like to build out more than others?
Well, we've certainly been more active in commercial restoration and Century Fire. And I think that part of the reasoning, certainly, strategically, we have very specific ideas on where we want to grow geographically and what service lines we want to focus on. But those are both markets that are consolidating. And so I think a lot of the families and small business owners are recognizing that. And so there are more opportunities, I would say, than some of our other lines.
And in terms of other opportunities to bring in service providers that you're already doing business list, would that be one of the channels for acquisitions going forward? Are there more opportunities like that?
Sure. I mean that's certainly when we're looking at a particular area geographically, I mean, who do we know, who's servicing us today, who do we partner with. For sure, that's how we start.
And the multiples for those acquisitions, can you give us a sense for the general range of what you're seeing for buyer and restoration acquisitions today?
They're certainly going up. There's a lot of private equity capital prowling around our markets. And that is tending to drive purchase prices up. So if we've averaged in the 5 range 2 years ago, that's -- that will be higher in 2020 and higher in 2021 and go forward, I expect. Sorry, I'm not going to give you a number, because of the -- there's a lot of variability.
Fair enough. And in terms of the cadence of deploying capital on the balance sheet, would you expect to have leverage in the mid 2x range in 2022?
It depends on the size of the acquisitions. Those would be pretty sizable, Matt. Because, again, when we acquire a business, you get credit for the acquired EBITDA. So going from 1.4x to mid-2s would be -- there'd have to be a lot of acquisition activity or upsize to move it that significantly over the next 12 to 15 months.
Any sense for how we should be thinking about that? Would this be in and around 2 turns? Would that be a better estimate for thinking about leverage?
I -- it really -- if we just deploy and add acquisitions to the tune of kind of 5% revenue growth, I don't see our leverage increasing much from where we are today, maybe it goes to high 1s. But it really depends on how many deals we close and the size of them.
So certainly, if the right deal came along, there could be a larger acquisition that's more than the 5% of revenue, but otherwise, kind of leverage in the steady state kind of 1.5 turn range?
Yes. Just the nature of the industries we're playing, they tend to be smaller, more fragmented. So the acquisitions tend to be smaller. But we've got the capacity, as I said in our comments, we've said it before. We feel comfortable being at 2.0 to 2.5x. But just the landscape of acquisitions, we don't really build those more sizable acquisitions into our default thinking.
[Operator Instructions] Your next question comes from the line of Daryl Young from TD Securities.
Just maybe one quick one for me and following up on Stephen Sheldon's question about Century Fire. Come that in a little bit of a different way. I can't help but see the kind of overlap in the strategy there of winning national accounts and moving -- expanding geographically compared with what you're doing at Global Restoration. Is there an opportunity there to effectively merge those businesses in the future and benefit from sort of a cross-sell of customer base and full-service offering?
Well, I don't think merge, but certainly collaborate. The national account programs are very similar. The clients are similar. And one of the things, in particular, in the last year, the virtual selling environment can be a challenge, particularly around new relationships, new introductions, and it can be very helpful to get a warm hand off or a warm introduction. So that's where we're focused, particularly in the last quarter. So there is collaboration around national accounts with Global and Century.
Okay. Excellent. And then on the Restoration side, about a year ago, we saw Intact enter into the restoration space. Just wondering if there's been any sort of evolution there in terms of their desire to get bigger in the space or if you're seeing in the U.S., any insurance direct entry similar to that?
We have not seen any other acquisitions of restoration companies by insurance carriers. At least, I'm certainly not aware of it, and not terribly close to this strategy and what's happening at Intact and OnSite. I mean we certainly took note of the acquisition when it happened, and it's been pretty quiet since then for us.
Okay. And you're not seeing sort of any indications of that happening in the U.S. as well?
No, no, no, we're not at all.
Your next question comes from the line of Marc Riddick from Sidoti.
So a very strong way to finish the year. I did want to sort of touch a little bit -- and first of all, I really appreciate all the color that you've already given and the detail there. So it's greatly appreciated. I did want to touch a little bit on maybe sort of bigger picture thoughts around the branding effort and sort of how on the brand side, sort of bringing everything under that brand. How are you sort of thinking about the way that might be unveiled to customers as well as educating your own workforce to sort of get that collaboration, build that national account opportunity, and the warm hand as you described it? And sort of maybe the kind of time frame that you're thinking about as far as that? Because generally, branding efforts can sometimes take a couple of years to fully get to where you want them to be as far as the benefits of it. So just wondering if you sort of think about that from a bigger picture standpoint, how you're looking at that?
Well, certainly, our experience with FirstService Residential, when we rebranded in 2013, we began that effort, probably 2 years in advance. And we've been building on it to this day and expect to continue to. So we expect the same kind of incremental path at FIRST ONSITE. We've been working on it for 18 months now, and we'll -- the formal launch will be March 29. The name has been unveiled. But the work -- what we do know is that the work is just beginning, and we'll have a kickoff with lots of excitement and communication. So that all our customers and everyone knows what we stand for and who we are. And then we've got to get out and deliver on that brand promise every day. And certainly, that's -- there's awareness around what we need to do and -- but great excitement around it all so.
That's certainly understandable. And I guess one other part for me is wondering you could touch a little bit as far as technology IT spend as well as kind of where you want to go? Maybe if you could give a bit of an update there as to we may be looking at in some potential target areas as far as improving any data analytics contributions? That might be helpful.
I would say in the technology platform -- are you talking about Restoration? I'm assuming you are at FIRST ONSITE?
Correct.
Yes. Well, it really goes hand-in-hand with the brand. I mean, we're going to come out. And as FIRST ONSITE, one organization across North America, and we need our platform to behave and deliver on that brand promise. So we have to behave like one company across North America, and we're working hard on implementing that platform today. And again, this -- it will take some time, a few years, but the path is clear and we're on it. In terms of dollars, there's really no CapEx or operating expense that will materially move our numbers. It becomes a steady investment really, which we started last year and will continue for the next several.
There are no further questions. I'd turn the call back to management for closing remarks.
Thank you, everybody, for joining. Just, once again, we're very pleased with where we ended up and extremely grateful for our 24,000 FirstService employees that are bringing it every day. So it's really all related to them and what they've been able to accomplish in the last year. We look forward to connecting at the end of April after Q1. Thank you.
Ladies and gentlemen, this concludes the fourth quarter and year-end investors conference call. Thank you for your participation, and have a nice day.