Atacadao SA
BOVESPA:CRFB3
US |
Fubotv Inc
NYSE:FUBO
|
Media
|
|
US |
Bank of America Corp
NYSE:BAC
|
Banking
|
|
US |
Palantir Technologies Inc
NYSE:PLTR
|
Technology
|
|
US |
C
|
C3.ai Inc
NYSE:AI
|
Technology
|
US |
Uber Technologies Inc
NYSE:UBER
|
Road & Rail
|
|
CN |
NIO Inc
NYSE:NIO
|
Automobiles
|
|
US |
Fluor Corp
NYSE:FLR
|
Construction
|
|
US |
Jacobs Engineering Group Inc
NYSE:J
|
Professional Services
|
|
US |
TopBuild Corp
NYSE:BLD
|
Consumer products
|
|
US |
Abbott Laboratories
NYSE:ABT
|
Health Care
|
|
US |
Chevron Corp
NYSE:CVX
|
Energy
|
|
US |
Occidental Petroleum Corp
NYSE:OXY
|
Energy
|
|
US |
Matrix Service Co
NASDAQ:MTRX
|
Construction
|
|
US |
Automatic Data Processing Inc
NASDAQ:ADP
|
Technology
|
|
US |
Qualcomm Inc
NASDAQ:QCOM
|
Semiconductors
|
|
US |
Ambarella Inc
NASDAQ:AMBA
|
Semiconductors
|
Utilize notes to systematically review your investment decisions. By reflecting on past outcomes, you can discern effective strategies and identify those that underperformed. This continuous feedback loop enables you to adapt and refine your approach, optimizing for future success.
Each note serves as a learning point, offering insights into your decision-making processes. Over time, you'll accumulate a personalized database of knowledge, enhancing your ability to make informed decisions quickly and effectively.
With a comprehensive record of your investment history at your fingertips, you can compare current opportunities against past experiences. This not only bolsters your confidence but also ensures that each decision is grounded in a well-documented rationale.
Do you really want to delete this note?
This action cannot be undone.
52 Week Range |
6.31
13.9
|
Price Target |
|
We'll email you a reminder when the closing price reaches BRL.
Choose the stock you wish to monitor with a price alert.
Fubotv Inc
NYSE:FUBO
|
US | |
Bank of America Corp
NYSE:BAC
|
US | |
Palantir Technologies Inc
NYSE:PLTR
|
US | |
C
|
C3.ai Inc
NYSE:AI
|
US |
Uber Technologies Inc
NYSE:UBER
|
US | |
NIO Inc
NYSE:NIO
|
CN | |
Fluor Corp
NYSE:FLR
|
US | |
Jacobs Engineering Group Inc
NYSE:J
|
US | |
TopBuild Corp
NYSE:BLD
|
US | |
Abbott Laboratories
NYSE:ABT
|
US | |
Chevron Corp
NYSE:CVX
|
US | |
Occidental Petroleum Corp
NYSE:OXY
|
US | |
Matrix Service Co
NASDAQ:MTRX
|
US | |
Automatic Data Processing Inc
NASDAQ:ADP
|
US | |
Qualcomm Inc
NASDAQ:QCOM
|
US | |
Ambarella Inc
NASDAQ:AMBA
|
US |
This alert will be permanently deleted.
Good morning, everyone, and welcome to the Q3 2021 earnings results from Group Carrefour Brasil. With us today from Group Carrefour Brasil, our CEO, Stephane Maquaire; CFO, David Murciano; and IRO Natalia Lacava, as well as other members of the company who will begin the company's presentation.
We'd like to inform you that this conference is being recorded and will be made available at the company's IR website, where the respective presentation is also available. [Operator Instructions]
Information contained in this presentation as well as any statement made during this video conference relative to business prospects operational targets and projections as well as financial targets from Group Carrefour Brasil are only based on beliefs and assumptions from the company's management as well as information currently available. Forward-looking statements are no guarantee of performance. They involve risks, uncertainties and assumptions seeing as they refer to future events, and therefore, rely on circumstances that may or may not come to pass.
Investors must understand that general economic conditions, the state of the market and other operational factors may affect the company's future performance and lead to materially different results from those expressed in said forward-looking statements. [Operator Instructions].
I will now turn the floor over to the company's CEO, Stephane Maquaire, to begin the presentation. Mr. Maquaire, please, you may proceed.
Good morning, everyone, and thank you for being with us once again for our Q3 2021 earnings release. Well, first of all, I'd like to say that I'm very happy to join the Carrefour Brasil team and have the opportunity to spearhead 1 of the group's most significant operations as well as to be able to continue Noël's successful work. I'd also like to thank the outstanding teams I have been exchanging knowledge with for their impeccable operation.
Our final earnings for this quarter are a testament to the group's execution capacity with growth rates and market share gains. We remain price leaders in the cash and carry market, and we were able to both grow organically and to also integrate the Makro stores at a record pace.
In 9 months, we were able to deliver 36 stores and a level of sales per square meter that was expected only for the second year of our operation in these stores. As a result, our margin ramp-up has been really fast. Our NPS, which is also very important to us, continue to progress in all formats. And in retail, we have been able to significantly outperform the market.
Despite the challenges posed by having a last year as a basis for comparison, our sales in the food segment remained close to what we saw at the height of the pandemic and we continued to dilute our SG&A. This acceleration we experienced in the physical world became exponential in the digital world, and our digital numbers are really substantial.
In 2 years, our food sales increased fivefold, and Atacadão is growing more relevant every day. We already have a fully integrated B2B marketplace, serving 90% of Brazilian cities. On the retail side, in-store picking is starting to branch out and gain traction as a result of our decentralized inventory management and that has reduced delivery times as well as logistic costs.
Last, but not least, the acceleration that the physical and digital worlds have delivered was made even stronger by our banking service. The sharp U-turn in our bank with growing sales and revenue, high revenue in addition to a robust portfolio mirrors our solid retail and Cash & Carry structures. And not only that, but digital acquisitions have gained relevance now accounting for 1/3 of the total, which opens a door for us to attract customers outside our ecosystem.
New products, which are purchased digitally 88% of the time, have also gained relevance and helped us to cross the physical borders of our stores. As a result, our off-us revenue grew 31%, driven by Atacadão establishing a very powerful ecosystem that feeds back into itself and protects itself for more challenging scenarios. All of this makes me very confident that our group's next cycle will be a huge success.
I will now turn the floor over to David who will detail our financials. David?
Thank you, Stephane, and good morning, everyone. On Slide 3, I'm going to briefly go over our final numbers for the third quarter. First, I'd like to highlight our total gross sales, which totaled BRL 20.8 billion this quarter, up 8% from 1 year earlier. This increase occurred over a very challenging base and was largely driven by Atacadão, whose like-for-like growth was 2.7%, once again showing the strength of our model in challenging environments. Also, according to Nielsen, the Carrefour Group gained 50 basis points of market share in year-to-date, underscoring our superior performance compared to the market.
The combination of strong sales, continued bank growth, healthy performance of new Atacadão stores and the ability to make timely purchases led to a 30-basis-point increase in our gross margin as well as 11% EBITDA growth year-over-year.
Our operational efficiency was also preserved. And even as our expansion accelerated, our SG&A to sales ratio remain unchanged versus last year. And if we compare it to 2019, the decline was quite significant, 190 basis points. Our adjusted net income was BRL 621 million this quarter, up by strong 42% on a 2-year comparison basis. our leverage and indebtedness remain at very healthy levels, and our net book debt was about 1.3x our EBITDA, even after settling the Makro stores acquisition and the advance payment for BIG.
We still have $2.5 billion in unsold receivables. Finally, reinforcing our solidity and robust balance sheet, yesterday, our Board of Directors approved the advanced payment of part of our dividend that's relating to 2021. That's BRL 866 million, which will be paid in 2 installments of BRL 433 million in November and December of this year via dividends and interest on capital.
Moving on to Slide 4, I will talk about our operations, starting with Atacadão, whose growth this quarter continued to accelerate while still maintaining profitability. We are the only food wholesale player with a presence in all Brazilian states. So far in 2021, we have opened 36 new stores. Our solid balance sheet and outstanding M&A integration capacity has allowed us to continue accelerating our organic store expansion plan. We opened 7 new organic stores in the third quarter alone and expect to open 9 more in the fourth quarter, ending the year with 44 new stores, as we mentioned before.
Over to Slide 5. As a result of this rapid advance, our gross sales were up 14.3% in the third quarter, with like-for-like sales up 2.7% and expansion of 11.6%. The earlier-than-expected maturity of these new stores, combined with the high inflation environment we've been facing since last year, has highlighted one of the main features of Atacadão model this quarter, the ability to analyze the market and its strengths. That, together with our purchasing power, has allowed us to make very opportune purchases. As a result, we saw our gross margin increase by 15.5% over the quarter.
And I'd like to enforce that even with our gross margin gains, we remain price leaders and 3% more affordable than the runner up in September. I would also like to highlight the continued decline in our SG&A to sales ratio. Despite the year-over-year increase generated by our accelerated expansion, we had an improvement by 30 basis point versus the second quarter. And if we look at the first quarter of this year, the improvement was by 50 basis points, reinforcing the accelerated maturing of these stores I mentioned earlier.
All of this led to a record EBITDA of BRL 1.1 billion in the third quarter, an 11% increase year-over-year, with a 7.8% margin, a level very similar to last year's.
On Slide 6, we're going to talk about retail performance. As you already know and have seen in our numbers, 2021 has been a very challenging year for our industry, particularly the nonfood segment. Even so, we have continued to show structural improvement.
Food products remained extremely resilient during the quarter, with sales holding up at last year's levels and like-for-like sales growing by 15% compared to 2019. Private label products stood out again and penetration reached 18% in the quarter, showing the relevance -- their relevance against a backdrop of high inflation. Total gross sales were down 8% year-over-year, with the impact being mostly felt in nonfood products. Compared to the same period of 2019, gross sales showed a 9% increase.
Structural improvements continue to bring enhancements in SG&A, which showed a nominal decrease by BRL 54 million compared to Q3 of 2020. Our EBITDA in the quarter was BRL 244 million, with a 5.1% margin.
Now moving on to Slide 7, I'll talk about our digital initiatives, the accelerators of our ecosystem. We continue to develop concepts and grow in the digital world. Our food GMV has increased fivefold in 2 years. And here, I'd like to stress Atacadão's digital channel, which is already a reality. 56% of our digital sales came from Atacadão in the third quarter. On a sequential basis, Atacadão's digital channel grew 113%, primarily driven by our own platform. The Atacadão Marketplace also now serves 90% of Brazilian cities, bringing convenience and affordable prices to our customers. Total GMV grew 52% in 2 years, and we continue to develop concepts to further improve the online shopping experience.
In-store picking within our stores is already available in 32 of our hypermarkets, and we should end the year having this model available in 60 stores, improving the price points of this channel as well as our logistics.
On Slide 8, with regards to our bank, we had another quarter of solid performance. Revenues grew 26% Y-o-Y with the Atacadão card growing 42%, benefiting from strong momentum in the segment. We also had strong results both in on-us and off-us revenues, which grew 31% and clearly showing the presence of our credit card to the lives of our customers outside our ecosystem. And this becomes even more relevant as we accelerate our entry into other banking products and create opportunities to expand our customer base.
New products were also significant this quarter, with insurance revenue growing by 30% year-over-year. Total revenue continued to follow the same trend we saw during the second quarter and reached $854 million, an increase by 38% from the third quarter of 2018. The Over 30 and Over 90 delinquency rates remained subdued at levels below those of 2019, reinforcing the quality of our credit portfolio.
The efficiency ratio, which measures how efficient the bank's expenses are being managed, reached 34.2% this quarter, up 865 basis points from Q3 2019, showing the benefits of a leaner structure.
EBITDA over this quarter reached BRL 187 million, a significant increase when compared to the same period of 2019 when EBITDA was negative. And the year-to-date, the bank's EBITDA grew by 34%, which makes us really happy.
Now on Slide 9, I'd like to talk about the headway we've made on the ESG front during this quarter.
Continuing with the commitments we made to combat structural racism, this quarter, we launched 2 hiring programs, specifically targeted to black people. First of all, the internship program focused on career development in which we hired 18 Black youths. And the second, Talents of the Future, a program for which applications are still open, and which is focused on leadership. We also concluded the public calls for proposals we launched in the second quarter, having selected 40 organizations and projects.
On the racial literacy front, we developed a series of content, publicly available content in partnership with Silvia Mamede to discuss structural racism, its presence and organizations and how to reeducate ourselves to combat it. More than 30,000 of the group's employees have already undergone racial literacy training. And I'd like to invite everyone to access this content, which is available at novamzscisr.com.br.
Focusing on helping society in general during this moment of economic distress in the country, this quarter, we donated over 890 tons of food. In addition to that, last week, we announced a price freeze on private label products until January 10, 2022, once again showing our commitment to offering high-quality products at affordable prices to everyone.
On the environmental front, I'd like to stress the launching of 100% traceable and deforestation-free beef that we had this quarter. And lastly, on the governance front, I'd like to highlight that this quarter, we launched the new code of conduct that includes improvements in a number of points, and, on which we have already trained 65% of our employees.
Having said all of this, I now turn the floor back to Stephane for his final remarks.
Thank you very much, David. So in conclusion, on Slide 10, I just wanted to reinforce the stepping stones of our strategy for the coming years. First of all, we would like to work more transversely to ensure customer centricity with the use of technology, data and also to simplify some of our structures to gain more agility. Agility is a focal point for us so that we can make them more fluid and also accelerate our decision-making.
Second, we want to ensure digital leadership, both in B2B and B2C using our unique network in Brazil to become the best [ fintel ] in the country. And lastly, we want to reinforce our national footprint, accelerating the opening of the Atacadão stores and integrating the BIG Group stores as well. It's a huge challenge, but I am very excited and convinced that it is necessary, considering the momentum in retail right now.
In addition to that, the assets of the Carrefour group are extremely valuable and more than enough for us to stay ahead in our transformation. It is now in our hands to really change and continue to stay in the lead. Thank you very much for your attention, and we can now move on to the Q&A session. Thank you.
[Operator Instructions] Our first question comes from Helena Villares from Itau BBA. [Operator Instructions].
We have 2 questions here at Itau. First of all, we'd like to know about the margin, which was a lot wider than we expected? So if you could please add some color and perhaps break it down a little bit more with regard to this sequential improvement from 2021, whether -- or how much of it comes from Atacadão and how much of it comes from the operation? And if that is the case, if most of it comes from the operation, what was the margin that reflects Atacadão?
And the second question is also related to Atacadão, but we want to hear about the operations. We know that some -- in some stores, you take payments and credit cards from third parties. And we want to know how that pile is going? What have you learned so far, and how the initiative is going to look like moving forward?
Thank you, Helena. I will be answering your first question and then let the second 1 for David. Our Atacadão business is a high tonnage business. It's a mass business. All that is to say that we are looking at the long-term sequence as opposed to only the sequence of the past few quarters. And when we look at that, the development in this seems very interesting. Now more specifically about our gross margin for Atacadão. Considering the last 2 quarters of 2019 and also 2020, we remain virtually on the same level at around 15%, 15.5% EBITDA during this last 6 months.
Also, naturally, this quarter, we had the opportunity of a trade-in to achieve this result. And much of this improvement was also because of the ramp-up in some of our Makro stores. But, once again, in terms of our rates, what we're seeking is an overall result, but also a larger tonnage with Atacadão and always trying to respond to the specific circumstances that month or that week. So David, if you could please take the second question?
Sure. Well, with regard to your second question about our cards, we rolled out the -- our other brands of credit cards, other than the Atacadão, that started in Q2 and is now concluded. That was in late Q2, early Q3. And we've been very happy with the results in sales. And we are recovering significantly with those sales, and we are saying to our customers that they are able to use those cards. We are seeing them use our cards more often and purchasing higher figures as well.
The fact that our stores are accepting other cards does not really affect our operations that much. We remain with the same share, which is still unchanged. We are also accepting vouchers at this point, and we believe that has helped to recover our sales as well. So obviously, we have some sales in cash and some in card, but we've recovered many of our customers in that sense. That also has to do with our rollout because it was progressive in the entire country. Another thing I'd like to say is, there was no deterioration in SG&A because accepting cards has a cost, but we were able to see that cost be offset thanks to other improvements in SG&A.
So the fact that we accept other card has ultimately a positive impact on the EBITDA bottom line. Thank you for your question.
Our next question comes from Danniela Eiger from XP.
Well, first of all, I'd like to hear about Atacadão and more specifically about Makro. One thing that caught my eye is the fact that stores are still with the EBITDA that's in line with what you saw -- what you posted in your balance sheet. Do you see any chance of that exceeding in the next quarters? Or do you think that they've reached maturity in terms of profitability?
And my second question has to do with retail more specifically. You managed that there's competitive momentum that's very challenging in nonfood products. And that also goes to what you said about the basis of comparison, and you mentioned guys at Extra being very aggressive because they have to sell their inventories by Q4. And we've already seen -- we're already seeing many players coming into this market with food products as well, so it's becoming very aggressive.
And I'd like to hear from you how do you see retail in that sense? And seeing that your stores have more of a Cash & Carry or hypermarket profile as opposed to a more retail profile. So I'd like to understand what you guys understand and that sense both in the near term and the long term?
About Makro, granted, we are right on top of what we expected with the ramp-up in sales of -- in these stores, but we still have substantial momentum to obtain maturity or reach maturity in other stores as well. And that's because of Atacadão's specific ecosystem. We are at a very healthy situation because of the advance in sales within these stores. But we still have a wide margin to obtain higher sales in these stores. That's what we see and that's with the other stores that we have to open with Atacadão. And we have a number of years still to reach maturity in those other stores as well.
Now about your second point with regard to retail, the answer is, in retail, we are very well positioned, and we are very customer-focused. We are well positioned when we look at the price levels that we operate with. And we also have new initiatives such as the price freeze that we conducted. We know that this is a very challenging situation because of inflation for most Brazilian citizens. So I see our strength within our retail operations with supermarkets and hypermarkets. And the answer will always involve our ability to really look and hear our customers well.
We may, based on that, change our mix of products and really harness all the opportunities that this moment is offering. We believe that our supermarkets and hypermarkets are responding very well to this situation. Over and above that, we have our unique strength within our ecosystem with retail and Cash & Carry stores. The opportunity to integrate the BIG Group with other markets yet also provides the opportunity to look at our stores every 2 years and see which of them should change or be converted into other formats.
At this point, we have no initiative that could allow us to think that we could really switch any of these stores into Atacadão, for example. But the answer is, we are looking and hearing our customers and we want to respond to their specific situation. And we also have the strength of our ecosystem which allow us to really follow the movements of our customers within the Brazilian market moving forward. I'd just like to add to what you said, Stephane. In our case, we also unlike other players in the hypermarket industry also have our bank and our credit cards, which also contribute significantly to our overall sales and overall revenues.
As Stephane said in our introduction, this is something that feeds into itself. Our market adds value to the bank and the bank adds value to the hypermarket, and that, in addition to other synergies we have with Atacadão as well. And in the near term, we're not seeing that. We know that, that offers long-term advantages as well.
Our next question comes from Ruben Couto from Santander.
I'd just like to go back to the Atacadão margins issue. As you said, this was a very, very positive performance and outperformed even what everyone was expected. Do you expect this to continue in the next quarters? If you could please expand a little bit on that? And on another topic, you guys also said that you've noticed, over the past few months, a down-trade effect, especially because of inflation. Do you guys believe that this trend has accelerated in the past few months? Or do you believe it's already leveling off? I just wanted to understand where we are on this cycle as inflation, especially food inflation is not accelerating as steeply as everyone expected?
Well, your first question about our margin levels with Atacadão's EBITDA, as we said earlier, we are monitoring it month by month and week by week seeing our trade in opportunities and the state of the market and seeking to address our volumes and our mass margin as well. Over the quarters of 2019 and 2020, the levels sort of floated so we remained in 15.5%, 15.8% over this -- these past 6 months and our EBITDA as well. So we are going to continue to be focused on that vision. And then we will see what level of margins we'll be able to deliver. And that's for your first question.
On your second question, if truth to be told, in Brazil, we have much higher inflation than we've seen in the past few years. And after a few months of inflation, this is a very challenging scenario for our customers in Brazil. In terms of purchasing power, our work is to always seek new opportunities with promotional sales or different product sizes, perhaps smaller packages or a different assortment of products.
So we have a number of choices to respond to the situation. We are seeing some leveling off in inflation at the current level. So if we look at the past few months, September, October and November, compared to last year, we have the opportunity to seize this stabilization, which seems to be starting now. And we will always be looking into what we can do to really respond to that situation.
We have already mentioned our price freeze initiative, which was very well received by our customers and across the board because we feel responsible as well for this type of situation. In the last few weeks, in terms of volume in retail, we see a more positive trend starting to show. So we have opportunities right now during this challenging time yet.
Our next question comes from Nicolas [ Lahan ] from JPMorgan.
Could you please talk a little bit about the competitive environment in Cash & Carry considering the high food inflation? And also, if you could talk a little bit about how you're seeing the recovery of B2B in Cash & Carry? That would be great.
Well, since the last quarter, we have been preparing to respond to this reopening of B2B stores. So we have a few initiatives on this side and looking every step. In B2B, we have a strong opportunity. The fact that we have a footprint in every state in the country, and also our wholesale business, which is present in every state, so we have very interesting prices, better than the competition in Atacadão, both on B2B and on B2C. So our -- that's our greatest asset with Atacadão, and we will always be working with that. And we will continue to improve our market share with Atacadão across the segments that we operate on. So we are going step by step, as I said, but we see B2B at the forefront or even ahead of the reopening after the pandemic.
Our next question comes from Andrew Ruben, from - Sell Side and it will be asked in English.
I will answer you in Portuguese so that we do not mix languages here. That was a great question. Our loyalty program, obviously, we are monitoring that constantly and monitoring the benefits both for us and for our customers. But what we see with this program is that the share of wallet for the customers who joined the program is a lot higher and actually higher than the cost for the program -- for the loyalty program. So I really see no problem with the loyalty program.
I think this, to me, is more about needing to push the loyalty program within our ecosystem or retail ecosystem. We have a sales share of about 35% with this program. So we need to push and go a lot stronger on that topic. It's not as much about whether we have benefit or whether it costs more, but we believe the benefits are -- outweigh the costs, but it's more about how can we make more customers join the program? And how can we set the first more accessible level so that every customer can access this loyalty program and enjoy the discounts.
Our next question comes from [indiscernible] from the Infinity Investment Club.
I just wanted to hear from you guys with regard to the change in C level, whether that will imply any change in strategy? And with regard to indebtedness, what's the highest level that the group considers still comfortable?
I'm going to take your -- the first part of your question and then David should take the second part. Truth be told, we saw some change in our C level. Now something we need to do from time to time whenever we enter a new phase, and we are entering a new stage now, integrating the big stores and how it will impact the Brazilian market, we are preparing for that and waiting for the CADE decision, the antitrust authority. But we, as I said, will continue to work closely with clients and make customers even more front and center in our decisions. We will work to gain agility and that also includes other items in our strategy, which we developed last year in an effort to accelerate, accelerate our activities, accelerating our expansion with the integration of BIG and also with the Atacadão stores.
So it's about continuing our acceleration, but we do not expect to see significant changes in our strategy. We will always try to seek the best people to add even more strength to our organization.
I'll turn it over to David now.
Of course, with regard to leverage, we still have a lot of room to grow our debt. Our debt level is very solid, 1.3x our EBITDA, which is very, very healthy, one of the best in the market. So there is room to grow that. And we've already settled Makro and part of BIG, the 2 significant acquisitions. So that level will go up. But we know that once it does, we will remain in a very comfortable position because there's still room for that. We cannot say what the highest level for our debt would be, but we still see room for that to grow. Also, our dividend levels have been raised from 25% to 45% because we have that capacity, and we're very confident about our cash generation capacity, so there's no problem there.
Our next question comes from Rodrigo Boselli from 3R Investimentos.
I have 2 questions. First, I'd like to know what you guys expect in terms of the BIG acquisition? And the second is, whether you see the ability to convert some wholesale stores into the Sam's-store model?
About your first question, we really have to wait for the antitrust authority to deliver its judgment. And we have to wait for their pace. There has been no noise in terms of -- or surrounding that acquisition that we are completing. But in terms of what the prospects are, we really have to wait. We have to see until April or May of last year whether they will allow it or not.
And about your second question, with the strength of our ecosystems, that can always be a problem with us. We can also make some changes in our store -- in our stores between all the different formats. With regard to the BIG group's integration, once again, we will have more opportunities to do that. The Sam's Club format provides a very substantial opportunity for growth. And we will be looking into those opportunities and the opportunities provided by the different store formats we now have. We could think of any store in any format that could be converted into any other format of any store.
That is all to say that it's about the ecosystem. Many of our stores will change within the ecosystem, and we are open to any opportunity. There is no problem in saying no this format will be only received a few stores. We will be looking into every store individually and every opportunity that we have in terms of conversion. So based on our analysis, what the customer profile is and what we need there, that will be what we base on our transformation decision on.
Our next question comes from Felipe Reboredo from Citibank.
Our question here from Citi has to do with what you guys expect in terms of margin and profitability in your wholesale -- on the wholesale side next year? Can we expect margins more similar to those of 2020? Or do you guys work with a more conservative vision for next year? What should we be expecting?
2020 was really spectacular year for retail, both for us and the competition. So we do not see 2020 as a basis point or really a standard that we should be looking for. Looking to 2020, we are now facing a very high inflation environment. That's the same situation in several other countries. It's a problem with the Carrefour Group globally. And despite inflation, we have been able to perform well. So in 2022, we do not see any significant challenge to continuing the same performance in sales and with attracting more client -- customers into our stores. This has to do with the fact that the market is changing, and we expect to be able to continue with our sound performances. Always looking at 2 things, clients, sales volumes and only after our margins and our rates as a conclusion of this entire process that really starts with the client.
Just to make it clear, if I may ask a second question about Makro stores. Do you guys still see an opportunity to increment their sales and margins? Or are they already reaching the average Atacadão results?
No, Felipe, As we said, we are ramping up. So to make it clearer, these stores, and this is very normal, are doing better than what we expected for the ramp-up. So right now, those stores are below the average for Atacadão stores. So we will have to wait a lot longer, maybe years so that we have the same profitability levels of a new store so that they are on the same level of other stores.
Also, we do not have all Makro and Atacadão stores operating at the same levels. So it's a range of different situations across the country, especially on Atacadão stores.
With no further questions, we now conclude our Q&A session. We would now like to turn the floor over to the company for their final remarks.
Well, I'd like to thank everyone for the questions. They're very important for us to understand the topics that you are looking at. And looking at the ecosystem, looking at you and looking at our customers, first of all, and looking at Brazilian society with all the themes that we're working on, for example, ESG is something that we always have to reinforce. And I have with me a very strong and energetic team with a lot of will to move forward regardless of all possible challenges we may be facing. That's a really important strength. Their capacity to execute within the Carrefour Group is really remarkable. And we will be facing whatever situation that may come up. So I'd like to thank everyone for joining us, and we will be seeing each other soon. Thank you.
The Q3 2021 earnings conference from Group Carrefour Brasil is now concluded. The Investor Relations department is available for any further question you may have. I'd like to thank all participants and wish them all a...
[Statements in English on this transcript were spoken by an interpreter present on the live call.]