Gentera SAB de CV

BMV:GENTERA

Earnings Call Analysis

Gentera Sees Steady Growth and Strong Profitability

Gentera experienced a 4.8% increase in net interest income after provisions with expectations for net interest margin (NIM) to stabilize around 30-31%. Operational expenses grew by 13% due to strategic hiring and investments in operational efficiency, with these costs expected to increase year-to-year by about 15%. Gentera is focused on maintaining high asset quality and robust coverage ratios above 200%. The company delivered a strong net income of MXN 1.35 billion in 3Q'23, foreseeing a revised EPS guidance between $3.04 and $3.14. They anticipate wrapping up the year at the upper end of their loan portfolio guidance, aimed at sustaining an ROE around 20% and securing double-digit growth in 2024.

Gentera Reports a Quarter of Remarkable Growth

The financial results for Gentera showcase a strong quarter, influenced by a strategic emphasis on growth, inclusive of an aggressive customer acquisition approach and increased market share in Mexico and Peru, thanks to competitors' struggles with funding and collections. The company has outperformed previous guidance with a total loan portfolio growth of over 17%, surpassing the predicted 14% to 16%.

Updated Financial Guidance Reflecting Strategic Investments

In recognition of the accelerated growth, Gentera has revised upwards their portfolio guidance while cautiously adjusting EPS expectations down, accounting for the substantial investments made to secure future growth. This strategic positioning has been rewarded with a historic high in their total loan portfolio, reaching MXN 60.5 billion.

Net Revenue and Interest Income Display Progressive Gains

Gentera's net revenue has risen by 10.8% compared to the prior year, with interest income up by 14.7% and net interest income growth of 7.7%. Despite a modest decrease in net interest margin (NIM), the company's performance is strong and expected to stabilize around 40% in forthcoming quarters.

Loan Losses and Asset Quality: A Balanced Approach

Provisions for loan losses have increased by 19.2%, a reflection of Gentera's portfolio growth and a slightly higher than normal non-performing loan (NPL) level. However, accumulated net interest income after provisions still grew by 4.8%, demonstrating a well-managed balance between growth and risk, with a robust coverage ratio remaining substantially above 200%.

Operational Expenses Surge to Fuel Expansion

Operational expenses have seen a 13% rise due to strategic investments like a significant expansion of the sales force which underpins the increased portfolio and customer base. This is expected to convert into income growth in 2024, with an anticipated 15% year-to-year increase in operational expenses.

Net Income Reflects Strong Financial Health with Revised EPS Guidance

Gentera's net income reached MXN 1.35 billion for the quarter, reflecting a historically strong performance. Earnings per share (EPS) for the year-end has been revised to a range between $3.04 and $3.14, which aligns with the favorable results and strategic outlook.

Consistent ROE and Growth Predictions Showcase Efficacy

The return on equity (ROE) for Gentera's controlling stakes hovers close to the anticipated 20% target, buttressed by strong profitability in their largest subsidiary, Banco Compartamos. The company is poised to conclude the year near the higher end of portfolio guidance and expects to sustain double-digit growth into the next year, with ROE remaining above 20%.

Adjustments in Product Offerings Accelerate Growth

Gentera's growth is buoyed by adjustments that have made lending products more user-friendly, leading to significant growth in individual and group lending portfolios. Banco Compartamos stands out as the leading provider for working capital loans in multiple portfolios, as Gentera aims to capitalize on the under-addressed markets in both Mexico and Peru.

Future Guidance and Subsidiary Targets

The company remains focused on reviewing non-recurrent revenues such as adjustments in the claims ratio of the insurance business, with further details expected in the next guidance. Gentera sets an ambitious goal for all subsidiaries to sustain an ROE above 20%, thereby underlining the commitment to high standards across its operations.

Earnings Call Transcript 2023-Q3

[Operator]

Good morning, and welcome to the Third Quarter 2023 Gentera's Conference Call. Now I would like to turn the call over to Mr. Enrique Barrera, Investor Relations Officer of the company. Sir, you may begin.

[Enrique Barrera, executive]

Thank you. Good morning, and thank you all for joining us and for your continued interest in Gentera. I'm Enrique Barrera, the company's Investor Relations Officer.

I'm very pleased to introduce our management team. With us today are Mr. Enrique Majos, Gentera's Chief Executive Officer; Mr. Patricio Diez De Bonilla, Banco Compartamos Chief Executive Officer; and Mr. Mario Langarica, Gentera's Chief Financial Officer. Enrique Majos, Mario Langarica will present Gentera's results for the third quarter of 2023 period as per the report that was issued yesterday. And Patricio Diez De Bonilla, along with Enrique and Mario, will actively participate in the Q&A session of this conference call.

Please note that during this presentation, Gentera may make forward-looking statements. These do not account for future economic circumstances, industry conditions, company performance or financial results. Additional information on forward-looking statements can be found in the disclaimer located in our earnings release. If you did not receive a copy of the release or if you have any questions, please do not hesitate to contact our Investor Relations department in Mexico City. If you are a member of the media, we ask you to contact us directly. I would now like to turn the call over to Mr. Enrique Majos for his presentation. Enrique, please go ahead.

[Enrique Majós Ramírez, executive]

Thank you. Good morning or afternoon to everyone. As we do it every quarter, today, I'm happy for the opportunity to share with you our latest results. As you know, Mario, Enrique, Patricio and myself have had the chance to speak with you or some of you at the different investors events during the last quarter, and we truly appreciate the benefits of the feedback we constantly receive from you.

But before starting talking about Gentera's results, let me say that we feel sorry for the people in Acapulco, since yesterday, Hurricane Otis strongly impacted them. From the moment we learned about the approach of Otis, we have activated our contingency protocols, and we have our teams addressing the situation. In Gentera, taking care of our staff and clients has always been our priority. And today, we are fully committed to support our people in Acapulco.

As you know, we have faced this kind of events several times in the past, and we have the experience to manage them. We are still assessing the impact of this event. However, we can tell you that Acapulco represents less than 1.5% of the portfolio of Banco Compartamos and around 1% of Gentera's portfolio. We believe that, that impact in our business results will not be significant. However, taking care of our people will always be our main concern and top priority, and we are fully focused on supporting them.

Now talking about our Gentera business results. I'm glad to announce another great quarter. Our results are the direct and positive consequence of our business strategy and the remarkable execution of our teams. But first, to give you some context on our results, let me begin by describing the journey we have been going through along the year.

As we all remember, the COVID pandemic impacted to every person and business around the globe. Also, at that time, Gentera's priority was to support customers and staff members. In 2020 and 2021, our business results were strongly affected as it happened in most of the industry.

2021 and 2022 were years of recovery. We sorted out the crisis. And finally, we ended stronger. Not only financially, our relationship with customers, our processes and our operations also became stronger. However, many of our competitors struggled and as of today, some of them are still having funding problems as well as collection challenges. This has been an opportunity for us to grow and increase our market share.

Actually, after the pandemic and based on [ Compartamos ] portfolio information, in Mexico, we increased our market share from 47% to 63% with our group lending products. And for the individual loans, we also increased our share from 11% to 20%. And in Peru, we have built a stronger position in the market by becoming the second largest financial institution in number of clients. And today, we have a presence in 21 from 25 regions in the country.

Looking at this opportunity, it was that we decided to be more aggressive in our growth strategy since the beginning of the present year. As we explained in our last call, during the first half of the year, we increased our sales force in Banco Compartamos to be able to aggressively capture more clients and increase our portfolio. As a consequence, our operating expenses increased in the previous quarters. However, last quarter, we explained that this was going to pay off. Today, growth results are here. This year, we are growing a number of clients and portfolio more than ever. So we are delivering as promised.

Now having described our strategy for the present year. Let me now highlight some of our most recent and relevant results. Portfolio growth in the third quarter of the year was remarkable. Just in the last 3 months, Gentera's total portfolio grew close to 5%. Gentera's total loan portfolio reached a new historic figure, closing at MXN 60.5 billion, which represents more than 17% growth in the last 12 months. And by the way, this portfolio growth is above the 14% to 16% that we had in the previous guidance. In terms of number of clients, we have reached an annual growth of 412,000 clients. From them, 222,000 come from Banco Compartamos. This is a historic growth never seen before in Gentera.

These results are even more solid if we consider that our NPLs are in 3.29%. We have always said that, for us, a healthy and solid operation should show NPLs between 3.5% and 4%. So clearly, we are in very good shape.

This quarter's results are outstanding. They validate the rationale behind our modernization and business strategy. For Gentera, this evolution is more than just technological. It is an evolution that improves relationship with our customers and our business processes. It's also a cultural evolution. It reflects our commitment to generate total value, fostering an environment where economic, social, and human value flourish in a sustainable way.

Let me finish by saying that due to the successful results on our client and portfolio growth strategy, we are increasing our portfolio guidance for the present year. At the same time, EPS guidance will be reduced due to the investment we made to capture an even higher future growth.

Mario Langarica will provide the specific information about this and other relevant financial highlights. So let me now pass the call to him. And after Mario's remarks, Patricio, Mario, and myself will be very glad to answer any questions you may have. Hi, Mario, thank you for being here.

[Mario Langarica Ávila, executive]

Thank you, Enrique, very much, and good day to everyone. As always, we appreciate your interest in Gentera. As Enrique signal in his remarks, we're very excited with Gentera's dynamics in the past quarters and with the solid results that are materializing for year-end and with great opportunities that Gentera has for coming forth '24 and going forward.

I will focus my remarks on the following concepts. One, portfolio growth and income generation. As Enrique mentioned, Gentera finalized the quarter again with a historic loan portfolio over MXN 60.5 billion, growing 17.8% compared to 3Q '22. And with trends, we are expecting to look very promising. This growth was significantly driven by an important 12.4% growth in clients. As Enrique mentioned above, we expect to end the year '23 with a growth over 500,000 clients, a historic record about 40% of our best year ever.

As mentioned in our last conference call, the actions that we took early this year to take advantage of the strong market opportunities are generating these solid results and relevant revenue flows and will continue to do so during 2024.

Accumulated net revenues as of 3Q '23 have grown 10.8% versus last year and increasingly growing every quarter. Interest income for the 2023 9-month period stood at MXN 23.6 billion, growing 14.7% compared to the same period in '22. And while we have had an important increase in financing and origination expenses, net interest income grew MXN 1.4 billion or 7.7% for the same period. As a consequence, NIM amounted to 39.6% for the 3Q '23 period compared to 41.3% in 3Q '22. Our expectation for the following quarters is to be moving around 40%.

Accumulated provisions for loan losses as of 3Q '23 amounted to MXN 4.4 billion, 19.2% higher than the same period in '22. This higher level of provisions is mostly explained by the strong portfolio growth in all subsidiaries and higher than normal level of NPL. Accumulated net interest income after provisions grew 4.8% compared to the same period in '22 with a 30.8% NIM after provisions in 3Q '23 compared to 32.3% in 3Q '22. Our expectation is to have NIM after provisions moving around 30% to 31% going forward.

Regarding net fees for the 9-month period, we have generated a 59.7% growth compared to the same period in '22, amounting to MXN 22.05 billion. Our insurance business has continuously evolved to represent a strong contributor to our revenues, together with other fees generated by Compartamos Financiera and Credito [indiscernible], and the bank. And we expect that this item will go above 40% for the full year.

We want to highlight that as of 3Q '23, around 76% of our credit [indiscernible] and around 41% of our credit collections in the bank are now being executed through and Banco Compartamos branches and more frequently now through our mobile banking app. The use of these channels has benefited Gentera independent less of the use of third-party channels, and thus, reducing the fee expenses line in relative terms.

Two, asset quality. As of September '23, cumulative cost of risk amounted to 10.3%, and NPLs stood at 3.29%, which are both better than our initial guidance and expectations. Allowances amounted to MXN 4.57 billion on a consolidated level, and our coverage ratio in 3Q '23 amounted to 230%, which is a solid another group level. For future quarters, we expect to maintain sound asset quality both in cost of risk and NPLs, maintain robust coverage ratios above 200%.

Three, operational expenses. Accumulated operational expenses as of 3Q '23 amounted to MXN 12.5 billion, representing a 13% growth compared to the same period last year. As we explained before, an important component of this growth relates to the actions that we have implemented to capture the strong market opportunity, including hiring more than 3,800 employees. Most of them in our sales force. Other important expenses are the relevant strategic investments that we're implementing to make our operation more productive, efficient, and modern. These actions are already generating rolling clients, portfolio and revenues for an important part of the income will be captured in '24. We expect to end with a year-to-year around a 15% increase in expenses, but very committed to maintain positive jobs into '23 and '24.

Fourth, net income and profitability. Net income in 3Q '23 amounted to MXN 1.35 billion, representing our second best quarterly historic results. Cumulative net income for the 9-month period stood at MXN 3.82 billion, also the second largest cumulative result ever for the same period. Gentera's controlling participation amounted to MXN 3.6 billion, representing an EPS of around $2.27. And as mentioned in our press release, we are revising the year-end guidance to a range between $3.04 and $3.14 EPS. Again, this reduction is mostly explained by the investments and credit placement expenses that we're incurring to capture the record opportunity that is generating very strong growth in client portfolio and revenue generation, and we'll continue to do so in generating future EPS growth in the following quarters and in '23 and '24.

Gentera's controlling ROE for the 9-month period reached 19.8%, which is on track to meet the expected 20% objective for the year. Highlighting that Banco Compartamos, our largest subsidiary, continued with very strong levels of profitability representing in the 9-month period an ROE of 25.7% and an ROA of 8.1%.

Compartamos Financiera in Peru presented an ROE of 17.5%, above the one reached last year and compressed ROE improved to 21.8% from 16.7% last year. Having said that and given the strong loan portfolio dynamics that we are witnessing now, we expect to finalize the year-end at the high end of the loan portfolio guidance for the year and to have double-digit growth in the year 2024.

Five, liquidity, funding and capitalization. We continue maintaining healthy liquidity and very strong access to funding and robust capitalization levels. Our liquidity position amounts to MXN 13.1 billion. And by the end of the third quarter, Gentera's capital asset to asset ratio amounted 32%. Regarding funding, we continue with strong access to different incremental funding sources for the holding company and our subsidiaries. And we have kept a healthy balance in the composition of our opportunities in short and long tenors and fixed and floating rates.

Our access to funding sources are robust and sufficient to fund the growth and a design time to take advantages of the opportunities that this year and the next ones will bring to Gentera. A proof of this very strong access to funding are the recent and very successful debt issuances at the Banco Compartamos and [indiscernible], which is part of ConCredito this year and executed very successfully in the local debt capital markets in Mexico.

We also want to communicate that the second and final dividend payment of the year '22 amounting to MXN 910.8 million will be paid on November 17 as approved on our last annual shareholders' meeting.

And now for my final remarks, as you can see, we are concluding in the third quarter with very solid drivers and results, and we have the clear objective to deliver another strong year in which Gentera will reach the largest number of clients ever served, the largest growth in number of clients ever, the biggest loan portfolio and the best net income generator in our 33 years of history and delivering an ROE around 20%. For 2024, we expect to continue delivering double-digit growth in Gentera loan portfolio, double-digit growth in net revenues with a healthy cost of risk and operational expenses under control to generate positive jobs that should allow us to maintain ROE above 20%.

As such, and just as closing, our new guidance for year-end is a growth in our portfolio of 16% to 18% and in our EPS from $3.04 to $3.14. In Gentera, we're strongly motivated with a solid evolution of the company, and at the same time, very enthusiastic to continue working hard in servicing millions of clients in Mexico and Peru in their financial needs while generating share value for all.

That is all for my remarks. Thank you for your attention, and we can now move forward to the Q&A.

[Operator]

[Operator Instructions] Our first question comes from Ernesto Gabilondo with Bank of America.

[Ernesto María Gabilondo Márquez, analyst]

My first question will be on operating expenses. We have seen the OpEx growth in double digit and I think about what you mentioned before on the expectations. Let me also note....

[Mario Langarica Ávila, executive]

Sorry to interrupt you. The line is a little blurred I'm sure you're trying to speak very clearly, but we have a little disruption in the sound. Can you state again your question, please?

[Ernesto María Gabilondo Márquez, analyst]

Yes, of course. Can you hear me better?

[Mario Langarica Ávila, executive]

Yes.

[Ernesto María Gabilondo Márquez, analyst]

Perfect. My question is on operating expenses. So we saw OpEx growth is already above your guidance for the year. There is also true that in having new hiring that have helped to improve the loan growth and the guidance for the year. So I think 2023 done and how should we think about the OpEx growth for next year? Should it be in line with inflation, a little bit above inflation? Anything on that will be very helpful.

And then on my second question, if you can remind us your sensitivity to rate. So for every change of 100 basis points, what is the impact in million pesos?

And for my last question is on the earnings expectation for next year, there is not an official guidance, but we expect earnings to accelerate next year and like to have an ROE above 20%. What will be the key drivers behind that?

[Mario Langarica Ávila, executive]

Yes. Thank you very much, Ernesto. Well, regarding operation expenses, well, we have been speaking about this for a while, yes, as you said, most of the growth in operating expenses is sales expenses. So it's very, very aligned to the growth of the clients and the portfolio.

Our main objective is to keep expenses below the growth of total revenues. So our objective for next year is to focus more on expanding the jobs gap, the positive delta, and therefore, aiming to achieve ROE around 20%, hopefully, a little bit in the low 20s. But obviously, what we will not stop doing is investing to take the opportunity on the market that everyday we see more clearly.

Now regarding rates, well, now at this point, 100 basis points, given our variable rate structure represents a good -- represent a positive MXN 420 million improvement in the financial margin line. And obviously, with the guidance, we will tell you in February what our expectations for rates during '24.

And then again, as probably to wrap up what we expect for next year, it's double growth in portfolio, controlled cost of risk probably in the same level that we guided at the beginning of this year. Again, this is not a formal guidance. It should be between 10.5 and 11. Obviously, controlling operational expenses to get these positive jobs that I just explained with the objective to generate a double-digit growth in EPS, in revenue, and net income, and with the intention of having an ROE above 20%.

[Ernesto María Gabilondo Márquez, analyst]

And just a follow-up on this last one. So you should expect accelerated earnings growth when compared to this year. Now -- so we are delivering around 10% growth, we can expect a little bit more increase considering what you mentioned now double-digit plan probably been benefiting on lower rates at [indiscernible], come from custom rate and come from operational expenses. Would that be reasonable?

[Mario Langarica Ávila, executive]

It's feasible. Yes, if everything aligns and we see, as expected, the growth in the portfolio that I told you, a better-than-expected rates environment. And we control expenses, we could be in the low 20s.

[Operator]

Our next question comes from Tito Labarta with Goldman Sachs.

[Daer Labarta, analyst]

Just one question. Your fee income, very strong. Just to think about the sustainability of that going forward, both on short term, anything extraordinary that maybe corrects next quarter and thinking longer term, how fast you can continue to grow fee income given the strong performance this quarter.

[Mario Langarica Ávila, executive]

Thank you, Tito. Thank you very much. Well, yes, as you said, this year has been an extraordinary year in fee income generation mainly driven by the insurance business. And specifically, as part of it, it's composed of some nonrecurrent revenues that had to do with an adjustment in the claims ratio of the insurance business. For next year, what we should expect in net fees generation is that it should be probably around 20% following the growth of clients and portfolio.

[Daer Labarta, analyst]

Great. Just the claims adjustment, can you quantify that? Should that revert already next quarter? Or what was the impact of that?

[Mario Langarica Ávila, executive]

We need to review that because every year, we have to do the adjustment with the insurance company. So probably we can give more detail once the year finishes and in the next guidance.

[Operator]

Our next question comes from [ Oliver Arthuzo ] with UBS.

[Unknown Analyst]

Yes. One thing on the EPS growth for the next year, just for us to understand a little bit more on the composition, the breakdown of it. I just would like to understand about the asset quality trend in Peru. because I believe those operations should foster the EPS growth for the next year, if I'm not wrong. And I just wanted to understand a little bit more of the trend that we could expect going forward because after the first Q and the second Q, the high deterioration in the delinquency rate in these subsidiaries.

I just wanted to understand considering the only the 10 bps increase this quarter. I just wanted to understand if we can affirm that it has reached the peak in delinquency in Peru or we should still in the 4Q, some kind of normalization? What could we expect this for the 4Q? And also for the next year, should we see improving cost of risk and also the NPLs in that subsidiary?

[Patricio De Bonilla Garcia Vallejo, executive]

Thank you. This is Patricio. Peru's portfolio got affected in the first quarter of this 2023 because of social movements at the beginning of the year, as well as the impact of the El Nino weather climate events, right? So a strong range throughout the country affected the operation mostly on the group lending methodologies. So we've been dealing with higher delinquencies throughout the year since the first quarter, but we are seeing better trends since July. So what you should expect is that the NPL should come trend downwards, but we are expecting again during the summer of Peru, another potential impact of El Nino during the first quarter of this 2024.

So again, yes, the first impact, it's already under control. You should expect this quarter to continue to trend downwards, that shouldn't affect the growth expectations for the Peruvian business for this 2023. And we will be very careful about what would be the impact of rains and climate events during the first quarter of 2024. Depending on how strong they affect the country will depend on if the NPLs will stabilize or maybe go upward a little bit. However, regardless of such events, we have strong coverage today to make progress in that regard. So you shouldn't see an impact in the results for the Peruvian business regardless of the NPLs of the subsidiary.

[Unknown Analyst]

Okay. Okay. But just a follow-up on this on your Peru operations, just for us to understand the potential here. What is the target ROE that you guys like have for the Peru operations?

[Mario Langarica Ávila, executive]

Well, yes, in Peru, our objective is to be above 20%, and that is not only for Peru, it's for all our subsidiaries.

[Operator]

[Operator Instructions] Our next question comes from Jorge Henderson with Santander.

[Jorge Henderson Cubillas, analyst]

Congrats on the results. I have a question about your client growth. You mentioned that you have gained market share both for group loans and new loan due to competition in Mexico. I wanted to ask what is the profile of these new clients. Very different relative to the current client base? And also, is this growth more focused in lending?

[Patricio De Bonilla Garcia Vallejo, executive]

I don't know if I got your question correctly. You were asking about client growth in Mexico, right?

[Jorge Henderson Cubillas, analyst]

Like any color if you're going more in the [indiscernible] spending. I mean you mentioned about the market share gain that you got in the last year. But just in general, any comments that you may might not be out there.

[Patricio De Bonilla Garcia Vallejo, executive]

Okay. Perfect, Jorge. In terms of client growth, as we said earlier this year, in group lending, we saw a benign environment to growth, given the fact that our competitors are facing operational and funding difficulties. So we hire people and we take the opportunity. So what you've seen in group lending methodologies is that we are growing very fast because we made adjustments in the product that made easier and more flexible the product to the end user. And this is why on group lending, you are seeing a strong momentum of this portfolio.

On the individual side, again, this product has been growing about 50% for the last 3 years. We are this quarter representing a 58% growth year-over-year. And we see this portfolio to be continue regrowing for the 2024. So in both product offerings, both in individual lending and group lending today, Banco Compartamos is the leading provider of working capital loans in both portfolios. So we should expect a strong growth momentum as Mario said for 2024, and this is why we will continue to invest because we see the opportunity of under-addressed market, both in Mexico and Peru.

[Jorge Henderson Cubillas, analyst]

Okay. Just a follow-up. I also wanted to ask about the client growth in Peru. You grew 7% quarter-over-quarter. I mean what is the driver there? And also, what is the profile of the business clients in Peru?

[Patricio De Bonilla Garcia Vallejo, executive]

Right. In Peru, we are growing against both portfolios against the competitive landscape, some casas and other institutions that are also facing difficulties operationally, and we see an opportunity to grow on the individual lending side, as we as you've seen.

But most importantly, what we are doing is to exploiting the opportunity to grow on the group lending side. We've opened 12 new branches in the country. We have now the infrastructure to tap on their new markets in the country. So what you should expect is the growth momentum for Peru will continue in terms of customer growth for 2024.

[Operator]

Our next question comes from Carlos Gomez with HSBC.

[Carlos Gomez-Lopez, analyst]

Two questions. The first one, a technical one about the insurance result issue. And so again, it's an adjustment to the claims that I believe you -- with your provider. Is that in Banco Compartamos results? Or that is in the insurance results, which is not consolidated yet? I was just curious about that, what it is. And again, if you can give us an idea about are we talking about MXN 10 million, MXN 100 million, MXN 1 billion, or order of magnitude of adjustment are we talking about?

The second one refers to your business in Mexico Banco Compartamos growing very strongly, 26%. But when we look at the NII, it's grown only 8% year-on-year. For the first 9 months, it's 9% year-on-year, whereas your expenses are growing at 18%, right? So you seem to be having negative operational leverage here. Is the NII going to recover once the interest rates come down? Or what is the prospect for your core business to improve from here?

[Patricio De Bonilla Garcia Vallejo, executive]

Thank you, Carlos. I will jump into the insurance business. Compartamos sells different insurance products to the customers. Also, the same thing happens with ConCredito. The same thing happens in Peru. So we sell insurance products to the consumers and those things -- that fees, those fees are registered in NPLs -- in the P&Ls of each subsidiary.

However, we use our own broker, ATERNA. ATERNA also generate fees not for every policy that we sell. The risk associated to those products, it's with MAPFRE. We use in every subsidiary, MAPFRE as an insurance company. So they also get a share of that line of business. And as Mario mentioned, the fee income growth that you saw this quarter, the jump that you are seeing is mostly driven by the insurance product, and we expect for 2024 that this growth momentum will continue.

And regarding your question about the income statement of the bank, and the NIM, well, this is temporary. And specifically at this quarter, we have 2 events that affected the calculation of the margin. Number one, we have a much higher portfolio at the end of the quarter. And so that makes the denominator grow, and therefore, it has an impact on the margin. And also, we have increased liquidity because we just received the funds coming from the bond issuance that we set.

And obviously, we have at the operating expense level was the same dynamic that we explained before for Gentera of all of these growth in loan officers that we hired and the cost of generating clients and placements. So we expect that the margins for the bank should be around 50% NIM and around 40% NIM after provision, and we should get a recovery on that going forward. And obviously, that it's not taking into account a potential improvement because of the reduction of rates.

[Carlos Gomez-Lopez, analyst]

Okay. And going back to the insurance, very good. So you expect 20% growth? That is a 20% growth on the total insurance income? And if I realize your fees this quarter, that will be MXN 2 billion for the.....

[Mario Langarica Ávila, executive]

Net fees.

[Carlos Gomez-Lopez, analyst]

For the net fees. So you expect 20% growth in net fees including that insurance income? Or do we need to subtract that to calculate your fees for next year?

[Mario Langarica Ávila, executive]

Yes. I just had around 20% net fees number.

[Carlos Gomez-Lopez, analyst]

All right. And again, those net fees in the first 9 months would have been MXN 2.46 billion, right?

[Mario Langarica Ávila, executive]

Uh-huh.

[Enrique Barrera, executive]

We have a question from [indiscernible]. Could you provide us detail toward the expectation of achieving growth of 18%, [indiscernible] come from those sort of losses in the state of Guerrero after the hurricane? What kind of losses are you expecting from this event?

[Patricio De Bonilla Garcia Vallejo, executive]

Thank you. As Enrique said during his remarks, we are still assessing the impact on the Guerrero portfolio. In Guerrero, we have -- in Acapulco, we have 6 offices, 250 employees and close to 40,000 customers. We have a portfolio of MXN 450 million, what we normally do in this kind of certain expenses evaluate the impact that the hurricane add in both customers and employees. And depending of such impact, we provide decent alternatives, from humanitarian aid to refinancing additional loans, et cetera, to reignite the local economy.

So again, it's, I guess, still soon to tell a specific details. However, I just want to point out that it's just a piece of the portfolio, still a piece of the customers, but we are very carefully looking at what the impact had because the -- I mean, it got very affected all the economy in Acapulco.

[Enrique Barrera, executive]

We have a follow-up question from [indiscernible].

You're guiding double-digit growth for loan growth next year, but could you share a bit more light on the range expected taking into consideration that you continue to hire in all your subsidiaries?

[Mario Langarica Ávila, executive]

Formal guidance will be given in February after the year end. We just want to give an expectation of that the growth momentum that we are seeing in every subsidiary will continue above the growth in GDP, for example, or inflation, but the formal guidance will be provided in the next conference call in February.

[Operator]

Okay. At this time, I would like to turn the call back over to management for closing comments.

[Enrique Majós Ramírez, executive]

Well, thank you. As always, it's a pleasure to be here with you, and talking about our quarterly report. And looking forward, our strategy is clear, to continue improving customers' experience and efficiency for the business across all our subsidiaries. And let me just say that I'm very -- and I feel a deep gratitude for the trust and support of our clients in the first place, but also of our staff members and of course, our shareholders and the rest of our stakeholders.

So thank you so much. Have a nice day, and we are closing to the end of the year. So good expectations and looking forward for that.

[Operator]

Thank you, ladies and gentlemen. This does conclude today's teleconference. You may disconnect your lines at this time, and thank you for your participation.