Koninklijke KPN NV

AEX:KPN

Earnings Call Analysis

KPN Reports Steady Revenue Growth and Strong Cash Flow Outlook

In Q3, KPN reported a 4.2% year-on-year revenue increase, driven by organic growth across all segments. Service revenues rose 3.7%, supported by a strong mobile performance and fiber expansion. Although EBITDA grew 2.3%, the margin slightly decreased to 45.3% due to rising operational costs. For Q4, KPN anticipates a slight deceleration in service revenue growth but expects EBITDA to grow safely over 3%. The company remains confident in achieving their 2024 goals: 3% annual growth in service revenues and EBITDA, and a 7% increase in free cash flow. Year-to-date, free cash flow reached €542 million, reflecting a stable cash margin of 30%.

Steady Revenue Growth Amidst a Competitive Landscape

KPN's third-quarter 2024 results showcase a solid performance with a 3.4% organic growth in group service revenues. This growth trajectory is indicative of KPN’s successful 'Connect, Activate and Grow' strategy, which is supported by continuous enhancements to its infrastructure and consistent customer satisfaction efforts. Notably, revenue growth was evident across all segments: consumer, business, and wholesale, which returned to growth after being adjusted for Youfone. The competitive market, however, has exerted some pressure, particularly on fixed service revenues, which seem to be stabilizing as the company continues to transition its customer base from copper to fiber.

Fiber Expansion and Customer Activation Plans

KPN has successfully expanded its fiber footprint, increasing coverage to 62% of Dutch households, with a target of reaching 64% by the end of this year and 80% by 2026. The company added 137,000 fiber households in this quarter alone. This emphasizes KPN’s commitment to enhancing customer connectivity, as KPN seeks to activate and retain a significant portion of its fiber customer base, leading to a notable increase in fiber service revenues. The transition from copper to fiber is gradually paying off, providing substantial opportunities for future customer acquisition.

Strong Mobile Segment Performance

The mobile segment showed commendable progress, with a postpaid subscriber increase of 45,000. This growth was bolstered by the attractive 'Unlimited' plans and new product offerings, such as the Kids and Teens proposition. Mobile service revenues surged by 6.7%, which illustrates the effectiveness of KPN’s focus on transforming customer experience in a high-demand market. Despite competitive pressures, KPN’s mobile services are showing resilience.

B2B Growth and Operational Shifts

The business-to-business (B2B) segment performed strongly, with growth across all categories. Small and Medium Enterprises (SME) stand out as a central growth engine, demonstrating robust sales in mobile and broadband services. The updated trajectory forecasts that B2B will continue to contribute positively despite anticipated economic fluctuations. KPN is also emphasizing cost-cutting measures to enhance operational efficiency, managing to reduce staffing numbers in line with its strategic decisions.

Financial Performance and Future Guidance

KPN reported adjusted revenues of EUR 2,500 million for the quarter, marking a 4.2% year-on-year increase. The EBITDA after leases grew by 2.3% year-on-year, with a slight decline in EBITDA margin to 45.3%, attributed to rising operating costs and competitive customer acquisition expenses. Guidance for the full year remains bullish, with indications that KPN expects to grow service revenues and adjusted EBITDA by 3% on average annually, alongside a 7% growth in free cash flow. For Q4, service revenue growth is anticipated to decelerate slightly due to tougher comparisons from the previous year, although sustainability in all segments is expected to continue.

Balancing Capital Expenditure and Cash Flow

KPN’s anticipated capital expenditure for 2023 is reported as EUR 1.125 billion, reflective of ongoing investments in network improvements amidst inflationary pressures on operational costs. The company has provided a robust outlook for maintaining a stable cash flow that aligns with its growth expectations. Despite experiencing higher cash taxes and interest payments, operational free cash flow is expected to maintain an upward trajectory, supported by healthy EBITDA margins.

Market Challenges and Strategic Responses

The competitive landscape, particularly affecting consumer fixed services, has resulted in escalating costs for customer acquisitions. KPN is concentrated on maintaining customer relationships rather than aggressive new acquisition tactics amidst rising market competition. Moving forward, KPN aims to focus on balancing operational investments with customer satisfaction improvements, including enhancements to its Net Promoter Score—a key metric for gauging customer loyalty.

Earnings Call Transcript 2024-Q3

[Operator]

Good day, ladies and gentlemen, and welcome to KPN's Third Quarter Earnings Webcast and Conference Call. Please note that this event is being recorded. [Operator Instructions] I will now turn the call over to your host for today, Matthijs van Leijenhorst, Head of Investor Relations. Please go ahead.

[Matthijs Van Leijenhorst, executive]

Yes. Good afternoon, ladies and gentlemen. Thank you for joining us today. Welcome to KPN's Third Quarter 2024 Results Webcast. With me today are Joost Farwerck, our CEO; and Chris Figee, our CFO.

As usual, before turning to our presentation, I would like to remind you of the safe harbor on Page 2 of the slides, which also applies to any statements made during this presentation. In particular, today's presentation may include forward-looking statements, including KPN's expectations with respect to its outlook and ambitions, which were also included in the press release published this morning. All such statements are subject to the safe harbor. Let me now hand over to our CEO, Joost Farwerck.

[Joost Farwerck, executive]

Thank you, Matthijs, and welcome, everyone. Let me walk you through some of the highlights of last quarter. We continue to deliver solid results with our Connect, Activate and Grow strategy. Group service revenues increased 3.4% on an organic basis in the third quarter, with growth visible across all segments.

Consumer was driven by another quarter of solid postpaid inflow and continued fiber revenue growth, business continued to perform strongly with all segments contributing and as expected, wholesale returned to growth when adjusted for Youfone. We delivered healthy EBITDA growth and our year-to-date free cash flow was broadly stable compared to last year. And together with our joint venture, Glaspoort, we further increased our fiber footprint, and we now cover 62% of the Netherlands with our best-in-class network. And finally, we are confident to deliver on our full year 2024 outlook and midterm ambitions.

As a reminder, our Connect, Activate and Growth strategy is supported by 3 key pillars: one, we continue to invest in our leading networks; two, we continue to grow and protect our customer base; and three, we further modernized and simplified our operating model. And together, these strategic priorities support our ambition to grow our service revenue and adjusted EBITDA by 3% and our free cash flow by 7% per annum on average in the coming years or simply put our [ EUR 337 million ] framework.

Let me now walk you through the business details. Together with Glaspoort, our joint venture, we added 137 (sic) [ 137,000 ] fiber households to our fiber footprint. By the end of the year, we expect to cover 64% of Dutch households, and we are making good progress to reach our target of roughly 80% by the end of 2026. And after reaching that point, we foresee a material step down in our CapEx dropping to below EUR 1 billion.

Within the fiber footprint, we focus on connecting households and activating customers, which is delivering good results with almost 2/3 of our retail base of fiber and strong fiber service revenue growth.

Let's now have a further look at the consumer segments. Consumer service revenues continued to grow, driven by consistent fiber and mobile service revenue growth. Customer satisfaction, Net Promoter Score is a priority. And leading into those markets, we have witnessed some adverse movements recently, which had our full attention because we aim to grow our Net Promoter Score.

Now let's take a deeper look into our third quarter KPIs. We saw another quarter of broadband-based growth despite the elevated churn in our copper business. We're able to maintain a constant healthy inflow of new fiber customers. And this, combined with a broadly stable ARPU led to continued growth of our fixed service revenues.

We continue to see solid trends in Mobile. Our postpaid base increased by 45,000 subscribers driven by the ongoing success of Unlimited and a successful launch of our new Kids and Teens proposition in early September. Our postpaid ARPU was broadly stable, and combined, this led to a 6.7% service revenue growth. Now let's move to B2B. B2B delivered a strong quarter with solid growth across the board. Also for business, the Net Promoter Score remains leading, and we aim for higher than last year and last quarter.

So recently, also, we saw some pressure here on the Net Promoter Score and this has our full attention. SME is currently the main growth engine of B2B, driven by a solid performance in both mobile and broadband and cross-sell to ICT services on the KPN ONE platform. LCE continues to move in the right direction, and has now reported growth for 4 quarters in a row. The service revenue trend is much better than seen in previous quarters. That's driven by IoT, higher roaming-related revenues, but also because last year included a small negative incidental. And as a result, we do not expect this growth trend to continue in the next quarter. Nonetheless, we are on a pretty good track here.

And lastly, Tailored Solutions continues to deliver as planned. The growth in the third quarter was partly due to higher project revenues, and this business remains subject to timing. The performance is moving to a more profitable level. So that's good.

Wholesale. Our Wholesale service revenues have sustainably reflected when adjusted for Youfone driven by both Broadband and Mobile. Broadband service revenues were supported by higher fiber service revenues. And as expected, KPN's broadband base declined by 9,000 driven by the continued competitive environment seen in the wider broadband markets and the ongoing migration of our copper customers to fiber in [ transport ] areas.

In Mobile, service revenues growth was driven by a significant increase in the international sponsored roaming as many MVNOs leveraged KPN's existing roaming partnerships to offer seamless international roaming services to their subscribers. Other service revenues declined in wholesale, mainly driven by the lower regulated tariffs and less traffic leading to a decrease in low-margin interconnect revenues.

Now let me hand over to Chris to give you more details on our financials. Thank you.

[Hans Figee, executive]

Thank you, Joost. Let me now take you through our financial performance. Let's start by summarizing some key figures for the third quarter. First, adjusted revenues for Q3 increased 4.2% year-on-year driven by continued service revenue growth and higher nonservice revenues. Second, our adjusted EBITDA after leases grew by 2.3% year-on-year or 1.9%, excluding Youfone. So far, our quarterly EBITDA delivery has behaved fully in line with the pattern that we indicated at the beginning of the year. The EBITDA margin in the quarter stayed north of 45%, but decreased slight bit [indiscernible] previous year, to 45.3% to be precise as higher service revenues were offset by higher operating costs, mainly related to third-party access costs, mix effects and rate indexation.

And finally, our free cash flow remained broadly stable in the first 9 months of the year compared to 2023 as higher EBITDA was offset by higher CapEx, timing of interest payments and higher cash taxes paid. I will share some more details on the underlying cash developments later in this presentation.

In the third quarter, group service revenues increased 3.7% year-on-year or 3.4% organically when we adjust for Youfone and divestment in LCE. Within the mix, in consumer, mobile service revenues, especially continue to grow strongly, driven by solid commercial momentum. In fixed, the growth trends leveled off a bit compared to previous quarters as expected.

Business Service revenues grew strongly, underpinned by growth in all segments. And finally, wholesale returned to growth, driven by both broadband and mobile and is now inflected sustainably -- or reinflected, I should say.

We are pleased to report that all segments are reporting positive service revenue growth in Q3 and are expected to continue to show growth from here. For Q4 specifically, we expect year-on-year service revenue growth to gradually decelerate as we have less tailwind from price increase this year and faced some tougher comps in the quarter, especially B2B, but we will make our full year service revenue objectives as planned.

Our year-to-date operational free cash flow increased by 6% compared to previous year, fully driven by EBITDA growth in line with our CMD guidance, mid-single-digit growth. We have generated EUR 542 million in free cash flow so far this year with a cash margin at 30% of revenues. The small decline of EUR 9 million versus previous year despite higher EBITDA is mainly explained by different timing of coupon payments compared to last year and higher cash taxes paid.

Without this timing effect of coupon payments, our free cash flow would have increased versus Q3 last year. In line with our outlook of more than EUR 890 million, free cash flow growth will be weighted and tilted towards Q4, reflecting EBITDA growth, and as I said, the timing of interest payments compared to last year.

Finally, we ended the quarter with a cash position of EUR 590 million and we continue to have a strong balance sheet. At the end of September, with a leverage ratio of 2.5x net debt to EBITDA, in line with our [indiscernible]. Our leverage ratio increased a bit during the quarter, mainly driven by the spectrum payment in July and the interim dividend payment in August.

We expect a leverage ratio of 2.4x by the end of the year. Our interest coverage ratio was sequentially lower, mainly again due to timing of coupon payments. And the average cost of senior debt decreased 30 basis points year-on-year to 3.9% due to low interest rates and a sterling bond tender executed in the first quarter of this year.

Our exposure to floating rates remains fixed at 15%. Total liquidity of KPN remained very robust and consists of about EUR 1.6 billion, covering our debt maturities until 2027.

Now let's turn to our outlook and midterm ambitions. We are confident to deliver on the 2024 outlook that we provided to you in April for the metrics you see on screen. We will make the plan. On August 1, we paid out an interim dividend in respect of 2024 of EUR 0.068 per share. And on the 31st of May, we completed a EUR 200 million share buyback program and a cancellation of about 58 million shares previously held in treasury was completed in September.

And finally, we reiterate midterm financial ambitions as provided at the Capital Markets Day. As outlined back then, both service revenues and EBITDA are expected to grow by 3% per year on average and our free cash flow by 7% on average, with growth back-end loaded due to the CapEx development. Until 2026, our free cash flow growth is expected to be low to single digits since we face higher cash taxes and higher interest payments.

As usual, we'll give more detailed guidance on 2025 at the presentation of our full year figures over 2024.

So let me briefly wrap up with our key takeaways. We generated solid financial results in Q3. We see consistent organic group service revenue growth with all segments contributing. We had another quarter with strong commercial momentum in mobile. Our fiber rollout program remains at a solid pace and has a proven and attractive return profile.

As planned, our EBITDA and free cash flow generation will be back-end loaded and we are confident in our ability to reach our 2024 midterm outlook. And finally, since it's already been 3 years since we presented our ESG strategy, we look forward to providing you an update on our upcoming Webinar on the 26th of November on ESG or CSR. Thank you for listening. Now let's go into your questions.

[Matthijs Van Leijenhorst, executive]

Thank you, Chris. [Operator Instructions] Operator, to you to start the Q&A.

[Operator]

[Operator Instructions] First question is from Andrew Lee at Goldman Sachs.

[Andrew Lee, analyst]

Two questions. The first was on your comments around the free cash flow cadence over the next couple of years, which aren't dissimilar to what you said in the past. But obviously, you're making -- it looks like you're making the point about the back-end loaded nature of free cash flow generation given the cadence that consensus models has higher growth in 2025 for free cash flow, meaningfully higher than 2024 and higher than 2026 as well. I wonder if you could just talk about how we should think about that low single digit -- low to mid-single-digit free cash flow growth. I know you don't necessarily want to provide 2025 guidance today, but just giving us a little bit of extra color in terms of the phasing of the puts and takes, given the consensus obviously has struggled and everyone sort of to reflect that?

Second question was just on fixed -- consumer fixed. So broadband net adds were around flat given the high degree of competition. I wonder if you could just comment on how fixed service revenue growth is playing out versus your expectations at the back end of last year. Has the competitive intensity been meaningfully worse than you expected? And does it undermine your kind of 2% to 3% service revenue midterm CAGR expectations?

[Hans Figee, executive]

Right. Let me take the first question on free cash flow. I will also use the opportunity to explain a bit about the dynamics in Q3 and Q4 this year to make sure that we're all on the same page with the timing of interest rate payments. It's slightly technical, but we had a bond of [indiscernible] bonds maturing in September this year, which is obviously pay interest. Last year, the pay interest payment date was the last weekend of September and due to the modified following convention, the interest payments shifted then to the next Monday, which happened to be the first day of the next quarter.

The bond was redeemed and replaced by another bond, which obviously had a coupon in September. So basically, we paid of a bond where the interest payment was shifted to Q4 simply because of the weekend by bond where interest rate happened in this quarter. So that shifts actually relative to last year's interest payments moved towards more Q3 and less towards Q4.

Now to make life easier, this bond was swapped to floating, re-swapped to fix again. So the net effect of it was about EUR 15 million. So in this third quarter, we had a relative to last year, EUR 15 million headwind, that will reflect back in -- turn back in Q4. So basically cash flow year-to-date was actually flat, certainly if you adjust for this very specific phenomenon of the interest payment last year. So you're not asking it, but I'm still giving you the answer on this very specific point to make sure we're all clear with everybody how to interpret the free cash flow in the quarter.

Then multiyear free cash flow. Look, we have a solid growth, what I call operating cash flow, EBITDA minus CapEx, right? This year, it will go up. It will be up probably north of EUR 80 million in terms of EBITDA minus CapEx. If you follow the guidance of the year, that mathematically comes out of it. And yet, we'll be paying about EUR 50 million more in interest and taxes this year, some slightly higher Rio spend and some slightly higher spend in leases. With that, we will make the free cash flow for the year. But the dynamic is that we will have a continued solid growth of EBITDA minus CapEx. Who are we to say what next year will be like, but it's going to be double digits, the euro terms, millions of growth in EBITDA minus CapEx and yet we have every year an increase in tax and interest.

As you know, we are greatly burning through our net operating losses. So if taxes are moving around EUR 300 million-ish in 2027 when we have fully used our net operating losses. So expect some of interest and taxes to go up by about EUR 50-odd million -- EUR 50 million to EUR 60 million every year. So this year, we'll go up by EUR 50 million, next year also by the same amount. So basically, you're growing your operational cash flow, EBITDA minus CapEx. We'll be spending possibly slightly more Rio restructuring because we are taking out costs, and we have to absorb the tax and interest. And that gives, I would say, low single-digit growth rate in free cash flow as we outlined in the CMD, but mainly driven by the fact that our operating cash flow is growing by 6% or 7% a year, EBITDA minus CapEx, but we have to absorb annually about a EUR 50 million increase in interest and taxes.

[Joost Farwerck, executive]

Andrew, on consumer fixed. We operate in a competitive market. On the consumer fixed side, Mobile is relatively better with competition, mainly in the low end, no-frills part of the market. And on fixed, we witnessed an increase of competition, aggressive from promotional activities from our main competitors. But that's now already ongoing for 2 or 3 years. We focus, and it's also what we announced on CMD, more on base management. So it's really for us a shift from acquisition only to really focus on the base and rewards existing customers, loyal customers.

So only selectively, we started promotions to acquire and retain high-value customers and combine this with a 2-year contract. So in fiber, our service revenue growth is super strong. Most of the customers are now on old fiber, but still, we also have a copper broadband base. There, we see pressure on service revenues. All in all, I think the mix of fixed service revenues is more or less in line with what we expected. We will not explode next year. So we will -- we increased our price points around to 3.8%. So we expect growth in coming quarters as well.

And in the blend of everything, Mobile is doing a bit better than we planned for. So all in all, on the consumer side, I'm, well, happy, a bit of too much, but satisfied with the developments today. And indeed, fixed stays competitive environment, but for us, very important to stay clam while rolling out fiber as fast as we can to a level of 80% because that's where our strength is.

[Operator]

Your next question comes from the line of Dhruva Shah from UBS.

[Dhruva Shah, analyst]

Just continuing on the track of competitive dynamics and particularly on fixed. Odido recently launched a fixed wireless access product at an aggressive price of, I think, EUR 20 a month for existing customers or EUR 25 otherwise. So have you seen any impact from this so far in terms of the product launch? Or are you factoring in any impact going forward? So that's on fixed.

And then just on postpaid, again with Odido, I think the rebranding and the closing of the Tele2 brand has been somewhat of a tailwind for the other operators and then you obviously saw very strong net adds in Q3. But going into Q4 or latter quarters, will Odido's weakness and their inflection in terms of postpaid net adds be a headwind for KPN going forward?

[Joost Farwerck, executive]

Yes. So like I said, competitive dynamics and indeed, Odido launched a fixed wireless access proposition, quite logical by the way because they only have mobile assets. Our strength is that we have a very good mobile network and the fiber network. It's recently launched. So not much to say on numbers here. But it's a proposition mainly targeting for the more rural areas where they can't cover with fiber, I would say.

We already for years have a proposition like that for rural areas where we do not operate on fixed wireless access, but the combination of copper line supported by mobile in a blended gateway. It's called Faster Internet for Rural Areas, but then in Dutch. So I think we serve 60,000 customers on that. So there is a segment for these kind of services. Having said that, it's uncomparable to fiber, of course. I mean this is mobile only. So it's very difficult to serve a customer on TV, on the interface, on content, like we do through our households.

So I would say, interesting to follow. Of course, we will. And for sure, in some areas, they could serve customers on these kind of services, but uncomparable with what we do in the fiber footprint.

And then your second question was about Tele2 fading out. Yes. Well, -- also there, I do not expect some headwinds on both the retail or the wholesale side because of effects on Tele2. I think that's already under the bridge for a while. And so no, in short, I don't think that we see headwinds for KPN coming up related to that topic.

[Operator]

Your next question is from Maurice Patrick.

[Maurice Patrick, analyst]

If I could just dive a little bit into your NPS comments. I mean, it seems to be quite clear from the call that you wanted to make the point that there was some pressure on the Net Promoter Score. I'm curious to understand what's driving that, whether it's the macro side, like you said, on the B2B side. I was intrigued that -- I was listening to Tele2 recently and they were saying they saw a huge consumer surplus still around pricing. So they could see significant scope for price up in the coming years because the consumer is underpaying. I wondered how importantly price sits in that wider NPS comments. So thoughts about NPS would be super helpful?

[Joost Farwerck, executive]

Yes. So indeed, we mentioned it in the call, and I think it's important to flag it because we flag it internally. We differentiate in the Dutch market on quality. We're seen as the best brand. We have the highest Net Promoter Score in the country, and we reward the whole company on that. So what -- Chris and myself, what we did is that we flagged it internally to the 10,000 employees working on KPN that we expect more performance on the quality side because that's how we differentiate, and that's why we also flag it now today a bit.

Having said that, Net Promoter Score is also in consumer markets, especially related to the rising cost of living impact in customer sentiment. So that we can't change that easily, but we can change it on the end-to-end fiber steering and customers serve the way we treat our customers. And in B2B, it's also related to overall macro environment. So that is true.

But we think it's important that we organize ourselves in a way to get that Net Promoter Score up. The target for the company is up in consumer. It's flat year-on-year and went down Q-to-Q, and then B2B, it's the other way around. I think a bit down year-on-year and then flat Q-on-Q, but -- so not that dead by the way. But I think for a company like KPN, it's important to push it up.

[Maurice Patrick, analyst]

So just a quick follow-up. So we shouldn't expect any major changes to your strategy in terms of how to address it. It's more just pushing further more and subtle shift just to understand...

[Joost Farwerck, executive]

I mean we made it a target for the company. We reward people on the things, and that's why we also think it's important to signal it. Every now and then, we also use our external communication to also activate our own people. So -- and quality is a main differentiator for KPN, and that's why we always take Net Promoter Score a serious topic.

[Operator]

Your next question comes from the line of Joshua Mills from BNP Paribas Exane.

[Joshua Mills, analyst]

A couple from my side. One was on the wholesale business. So you talk about a sustainable improvement or inflection back to revenue growth. Could you maybe give some other color on how you expect the line losses in broadband to trend over the next few quarters? I understand that this, of course, you had a slightly easier comp and then also revenues coming in from Glaspoort. But is your expectation that you will be growing your broadband lines in the medium term? That's the first question.

And then secondly, and sorry to be so granular on this. But I think last quarter, Chris, you talked about an EBITDA growth rate in Q4 of north of 3.5%. Now that you've come in ahead of your expectations for Q3, should we still expect that Q4 EBITDA growth to be in that region? Or will it be slightly lower?

[Hans Figee, executive]

Two questions for me, one on wholesale. Let me give you a bit of color on what's happening on the wholesale service revenue. So what happened in Q3 was 2 things. One is, obviously, there's some migrations of lines to Glaspoort. So basically, customers are leaving, but at the same time, KPN sales provide the active layer to Glaspoort. So Glaspoort basically the ODF access fee we provide the active layer, which we get rewarded.

So that's about 1/3 of the line loss, our customers migrate to Glaspoort. There's a bit of business going towards the JV, which we don't show up in EBITDA, but then we get rewarded in those active layers we provide to them.

Secondly, there's one large customer, not the largest, but the larger customers, which is effectively in runoff mode and gradually runs up the business, pushed through a healthy price increase in the summer, which led to some line losses on their side. So a couple of perspectives or nuances on the broadband development. So what do you expect for broadband? In terms of total base, I reckon with a small -- stable to a small decline next year simply because on the copper churn that we see at KPN retail, also affects the broadband copper base, but we'll also have an indexation going on.

This year, we have zero indexation. Next year, there will be some indexation with that. The broadband service revenues in wholesale are probably be around stable. And on top of that, we see good growth in mobile, both from our MVNO customers who have all been extended in terms of contracts. So all our MVNO customers have extended their contracts now for quite some time. We see more growth on their side. We see solid growth on sponsored roaming revenues. And we see solid growth in what I call newer products.

So basically, when you look at wholesale, this quarter, particularly is a funny quarter because it is one single client. And [indiscernible] movement underlying stable, I reckon with possibly a small decline in number of lines, but that's mostly copper, not fiber. And a combination of indexation, price effects lead to stablish broadband service revenues, and you can see growth from the mobile and sponsored roaming sites. With that, we think organically, if you adjust for the Youfone transaction, wholesale is growing a bit and will be growing towards north of 2% towards 3% next year organically.

Then on Q4, look, we tend to look at the quarterly growth rates. And that's why this quarter, you see very high service revenue growth and somewhat lower EBITDA growth, which is a function of what happened last year. So my prediction of Q4 is you'll see it reverse. You see slightly lower service revenue growth despite somewhat higher EBITDA growth. So EBITDA growth in Q4 will be safely north of 3%. Because mathematically, if you take the year-to-date EBITDA and you believe our statement we're going to make at least 2,500, then you can infer what the EBITDA in Q4 will be and the implied growth rate.

So one thing is the year-on-year growth rate every quarter is often affected by what happened last year, where we stick to the full year guidance, stick to the full year plan, which means that the Q4 EBITDA growth will be safely north of 3%, but also will be somewhat lower service revenue growth due to year-on-year comparisons. You've got these quarterly fluctuations. I have to look more at the underlying run rate. And if I look at, for example, the run rate of earnings in Q3, and I just then take it to Q4, it's safe to say that Q4 EBITDA growth will be north of 3%.

[Operator]

Next question comes from the line of Siyi He from Citi.

[Siyi He, analyst]

I have 2 please. My first question is really following up on the comments on wholesale service revenue on B2B broadband. I think you talked about you see some contribution now starting from Glaspoort. I was wondering if you can quantify it? And maybe help us to think -- to understand how to think about this contribution going forward?

And my second question is on your comment on the cost-cutting program and also maybe also help us to understand how it's contributed to your operating sales or free cash flow guidance. Because I think when I look at your OpEx, you haven't really -- it's actually gone up for 2 years. And maybe you can help us with how should we think about the cost cutting from this year onwards for next year and year after.

And following up on that, because I think you mentioned that we should see more reorganization cash outflow for next year. And I just want to quantify if that includes the EUR 50 million step-up that you included in the EUR 50 million step-up that you talk about in interest and tax?

[Hans Figee, executive]

Siyi, you begin with sneaky bundled a bunch of questions into 2. I counted 4. Let me see I probably get. But in terms of the cost, I don't have the number by heart. It's not massive, but it contributes to the overall broadband service revenue. So think about a 2% indexation we're going to put through in line with the regulatory framework that we have. And in that regulatory framework, the revenue part of the business will be indexed by 2%. The other part will be more in line with our retail broadband price increase and [indiscernible] charging will be part of that. I don't have the number by heart. It's not changing the needle as much, but it contributes.

When it comes to your second question on cost cutting, indeed, our costs have gone up, mostly driven by energy and inflation. That should gradually decelerate. Obviously, we're still working on the plan for next year, but it should be better next year. I mean energy costs will be a tailwind next year. Our CLA increase will be much more muted next year. And if you look at the FTE count, the total count of internal and external staff in Q3, we dropped by 60 or so. And I think by the end of the year, we'll have another 100 or so down.

So the last 6 months of 2024, I think our total labor base, total staffing base will be dropping between 150 and 200, helping us to limit the impact of CLA. So the cost-cutting programs will be taking place, but they're also needed to make the EBITDA target. I mean, in the Capital Markets Day, the guidance we gave, the [ EUR 337 million ] guidance, that requires a certain prudence when it comes to costs. So those cost savings will be required to make the 3% EBITDA target. It's in the plan that we're executing against it.

And the Rio cash out, the EUR 50 million is really interest and taxes on restructuring. I don't have the full number yet because it is it's only October. There will be some more restructuring spend, I expect given all this. Joost, you want to add?

[Joost Farwerck, executive]

No. I think these cost-cutting programs on our side are more the big transformation programs. So it's not only focusing on cost cutting, but also on the operating model of KPN and portfolio simplification. We leverage the power of data and AI to improve customer processes. We are automating our operational processes. We're digitalizing the customer journeys through all channels, rationalizing IT. So it's 3, 4 programs we centrally manage and steer. And indeed, it's all -- there's a lot of cost cutting related to it, but it's also an improvement of the health of the organization.

[Operator]

Your next question comes from the line of Ajay Soni from JPMorgan.

[Ajay Soni, analyst]

I just got a couple. First one, just a follow-up on the EBITDAL trend. So I think at Q2, you said you have guided to 3.5% growth year-over-year. And I know you kind of already answered this in an earlier question, but on my calculation, that gets your EBITDAL for the year to around [ EUR 2,500 million ]. So just wondering why you maybe haven't upgraded your guidance for EBITDAL for the full year? That's the first one.

And then the second one was just around your slightly softer, maybe ARPU growth in Q3. Is this being driven by the competitive environment? Are you seeing customers trade down or not really to pay the slightly higher prices for the premium service of KPN? Any color on that would be useful.

[Hans Figee, executive]

Yes, on the first question, your calculation is pretty spot on. I think we said our EBITDAL will be at least EUR 2,500 million. So I think your number is consistent with that. Let's see how the world looks like at Q4. But again, if you -- I think we'll meet the target of at least EUR 2,500 million and if it's EUR 5 million to EUR 10 million more, that's not really subject to officially upgrade your guidance for it. It's as prudent and conservative as we are, we feel that consistent with at least EUR 2,500 million.

And ARPU in Q3, my view is, look, it's more of a mix effect. The KPN branded sales actually doing quite well. Our KPN brand has had a record sales of SIMs in the third quarter. And ARPU at KPN is also developing very favorably. You have some mix effects in Simyo and Youfone. Obviously, we've got a larger share of like no-frills brands in ARPU. And if they grow faster, you see a slightly dilutive effect on the blended ARPU for KPN as a whole.

And secondly, you see some volatility on the noncommitted side. So if you get more customers into unlimited data bundles, they use less top-ups. So it's a bit of a noncommitted decline, which is a function of what's happening in the committed side of things. But it's mostly a mix effect between the Youfone, Simyo and KPN.

[Operator]

Your next question comes from the line of Keval Khiroya from Deutsche Bank.

[Keval Khiroya, analyst]

I've got 2 questions, please. So you talked about 2025 free cash from the context of the midterm guidance. I appreciate you guide with the full year, but how do you think about 2025 revenue growth in the context of the service revenue CAGR of 3% as we shift to lower price rises.

And secondly, Netherlands is now moving closer to 100% FTTH coverage. Your plans would imply you would like to overbuild the alternate areas in some of their footprint over the coming 2 years? Do you think that's likely? Or do you think we get another end game to avoid overbuild?

[Joost Farwerck, executive]

Perhaps I'll take the second question first. Yes, so our first 60% of fiber in the Netherlands is pretty clean. So not that much of overbuilt in the footprint. There's a good reason why we built a strategy around 80% and not 100%. And that is because also others like Delta are investing in fiber. And so we think that the optimum volume for KPN is in the footprint of 80%. Now looking at the quarters to come and the fiber plans we have, it is realistic to assume that we will face more overbuilt in the final 15% than we did in the past.

Of course, we try to avoid it. Also, what we see is if we roll out our initiatives withdrawn ourselves, Glaspoort loss ports is trying to work on a deal with Delta to take over 200,000 households. So at the end, I think we all, in the Netherlands, try to create value. It's not that we can avoid overbuild through the Netherlands. But every now and then, when doable, we try to avoid it.

[Hans Figee, executive]

Yes. And when it comes to free cash flow and revenues, as said, for next year, free cash flow, low to single-digit growth as it's mostly due to the increase in the interest and taxes. When it comes to service revenue growth, if you look at where we are today, year-to-date, we reported about 3.7% growth organically around 3.4%, 3.5%. I would recon that next year to 3%, we're going to be at 3% or very close to 3% for next year.

And as I peel the onion and go segment by segment, organically, I think the consumer side of things will be around 2%-ish, broadband and mobile. I think business will be north of 3.5%, still solid revenue growth development in business segment. And on an organic basis, excluding any -- the Youfone effect, which will still happen in Q1, of course, also should be close to 3%. So if you put it in the mix, I think the total service revenue growth next year -- today is going to be at or a least very close to the 3% that we guided for.

[Operator]

The next question comes from the line of Titus Krahn from Bank of America.

[Titus Krahn, analyst]

Just 2 kind of follow-up questions. If I may, the first 1 would be just on your earlier commentary around NPS in B2B. Any way you could provide more color on kind of which segment is that coming from? Is there any way related to your SME growth slowing a little bit? Or is that basically coincidental?

And then secondly, just a follow-up question on your earlier comments on the mix shift in the B2C segment. Out of your net-adds right now, how many do we kind of -- are coming from Youfone from your second brands and how many are actually on your KPN main brand? And how is that evolving over the last couple of quarters, maybe excluding the Youfone acquisition?

[Joost Farwerck, executive]

Net Promoter Score, B2B, yes, that's really an LCE thing. So also there, it's a bit of different compared to consumer market, how we measure Net Promoter Score because we test like 5 to 10 customers in the quarter. And that is really related to what I already mentioned, overall macro environment sentiment. So B2B, to be honest, it goes up and down in a different way than consumer because that's a broader base, what we use for the measurement of Net Promoter Score. But this is really a large enterprise thing.

And your second question was the mix, mix of inflow on mobile customers. Yes. So we acquired Youfone. We have a brand called Simyo. That's more the no-frills segment. KPN is doing good on unlimited. I would roughly say 50% coming from our lower frills brands and 50% is moving into KPN. And so the strategy of the combination of these brands works quite well.

[Operator]

Your next question comes from the line of Luigi Minerva from HSBC.

[Luigi Minerva, analyst]

Yes. The first one is on the adjusted EBITDA after lease margin that decreases in this quarter to 45.3%. So that's 0.8% below last year. And I just wanted to understand better what is driving it? And if I read well, your comments in the release, it may be driven by other OpEx increasing by 12% due to higher marketing and sales. So I just wanted really to make sure that's the reason and how temporary or structural, it may be.

And secondly, the second question is on CapEx and the implications for free cash flow. So your guidance is EUR 1.2 billion in 2023. You did EUR 1.25 billion, so EUR 50 million above EUR 1.2 million. Year-to-date on CapEx, you are running EUR 15 million ahead of your pace from previous year. So I'm just wondering whether there is like inflation. So the deployment is costing more just because of inflation? Or you are adopting a higher pace than you were thinking? Or whether eventually, you have that kind of EUR 50 million, EUR 60 million of CapEx flexibility to still make your CapEx outlook and support free cash flow in the short and medium term?

[Hans Figee, executive]

Yes. On the EBITDA margin, it is 45.3%, down a bit. I think there are 2 things. You see some margin dilution that is relatively manageable on the gross margin or contribution margin, mostly around the discounts and costing to make to acquire broadband customers. I mean, as Joost said, the market is very competitive. Some of our peers are going quite deep in terms of acquisition spending. So the cost for acquisition on the consumer side enrollment has gone up.

So mostly it's more product actions and discounts. And there is the more inflation affecting your total cost base, your labor cost base. That together drives a small dilution in your EBITDA margin. I feel pretty okay we can keep the margin above 45%, which I think we're still probably best in class in Europe. Also noted, it includes the Tailored Solutions systems integrator business that we have, right, which has a different margin profile.

So if you look at the telco-only business, I think our margin would be close to the high 40s. So the 45% is a blend of our KPN telco business and the system integrator business, but I think we should be able to run at about 45% on a [indiscernible] basis. And the broadband market is competitive, so that will be costly, I think, for the foreseeable future to keep your base stable.

When it comes to CapEx, EUR 1.125 billion, I think we're probably aiming towards that level for this year. It has gone up a bit. It's mostly inflation. Inflation when it comes to capitalized hours, but also inflation through licenses and products you buy to third parties and inflation that has to come with, for example, the fiber rollout. So it's mostly dealing with inflation, but that's all which is embedded in our free cash flow guidance.

So basically, free cash flow guidance for the year for the coming years includes this CapEx number. If need be, we can always try to pull the hand break, but given the fact that the fiber rollout is still very much value creating, we don't want to push it back too much. So it's around that level driven by inflation, but all included, embedded and absorbed in the free cash flow guidance for the year.

[Operator]

Your next question comes from the line of Steve Malcolm from Redburn Atlantic.

[Stephen Malcolm, analyst]

I'll go for 2, Chris, and try and not wrap them up into [indiscernible]. I'll do my best. Just on wholesale, it looks to me like the sort of revenue recovery was tilted towards the mobile business. You mentioned sponsored roaming. I saw the prepaid net adds were up 220,000 in the quarter. I guess that's it. I haven't heard the expression sponsored roaming before. Can you give us an idea of what that is? And it sounds sort of suspiciously low margins and maybe you can kind of -- you can alleviate any fears I might have there?

And then just on the B2B growth, you mentioned north 3.5%, which is obviously brilliant for an enterprise-facing telco. How sensitive is that to the economic outlook in the Netherlands? Is that sort of under any imaginable scenario as far as you're concerned? I mean, I know not every scenario is imaginable, but just sort of give us a sense of how important is that economic growth doesn't disappoint to get to that 3.5% number?

[Hans Figee, executive]

Look, on the wholesale side, sponsored roaming base of KPN has a unique network of roaming contracts with many other telcos across the world with a unique network of roaming solutions. That we use, for example, for international IoT services, et cetera. We can use it for travel SIM solution. So the 220,000 media is a more travel SIM solution that we provide to one specific customer. It's a suspiciously low margin?

Look, it's not the margin that you make on a broadband line, but the marginal cost of this business is relatively low. So it is actually quite a profitable business. It's low capital intensity. So it is actually a profitable business and there's high growth, building on that sort of global roaming contracts that we have at KPN. So if you can advise travel SIM solutions, IoT solutions for customers across the globe. So that's in it. And again, it's the marginal cost that is relatively low. So it's an attractive business to us.

The second one, on the 3.5%, any economic scenario. Obviously, Steve, there's always a world in which the whole thing collapses and nothing works anymore. But in general, I would say this feels like reasonably well sustained. In the absence of a massive wave of bankruptcies, it should work. We see today that high growth that we saw in this year within Cloud and Workspace, that's fading off a bit. I'd expect at some point, there's a certain degree of saturation of your customers in the Cloud and Workspace business.

But overall, it feels this is pretty robust in a reasonable economic climate. If the economy falls off a cliff and you get massive increase in bankruptcies, then the world is different. So that's not in the assumption, but it should be reasonably robust also against some sort of economic deceleration.

[Operator]

Your next question comes from the line of Nuno Vaz from Bernstein.

[Nuno Gontardo Vaz, analyst]

So 2 topics from my side. One on fixed B2C. I've noticed if I track the number of units per household quarterly. This quarter saw a bit of a decline on fixed. So that would suggest you churn more TV and voice subscribers versus previous quarters. Just wondering what's happening there, if that's true and if that may be related to VodafoneZiggo's UEFA rights and promos.

Second question, a bit of a funny one. I've noticed that your EBITDA growth adjusted for Youfone, so the delta between the gross reported and the gross adjusted for Youfone sort of halved. So in second quarter was 1 percentage point. This quarter is about 0.5 percentage points. So that would suggest the EBITDA contribution from Youfone sort of halved. It's not a big amount, but I'm just curious what's happening there?

[Joost Farwerck, executive]

Yes. So in the B2C fixed environment, yes, like we described, competitive market, one player losing a lot of household customers as more or less stable. Within that base, we migrate, I believe, 37,000 customers to fiber last quarter, and we see the base on copper declining, and it's also related to the migration from copper to fiber, of course. And in that base, we still do a strong combination of TV and connectivity. Of course, there's trend to more Internet only, especially among youngsters. But for us, that's more an opportunity than a threat because that's a segment we really can improve our position in. So yes, that is a bit of the trend, I guess you were asking for.

[Hans Figee, executive]

And on your second question, congregations, you found the Easter Rack in the numbers now. Because the profit contribution from Youfone in Q3 was less than in Q2, which has to do with the fact mostly it's roaming, right? If you have a no-frills mobile operator and these customers travel in Europe and start to dial and make calls from the holiday addresses, they get charged with roaming tariffs.

So we find that for no-frills operator, the summer tends to be lower margin than for typical KPN simply because roaming charges as a percentage of the ARPU are relatively high during the summer. So it's typical for no-frills operators to have a relatively higher share of roaming charges as these customers travel into Europe. And obviously, also no-frills customers don't travel abroad. They travel inside Europe, so you don't charge them extra. So the roam like home gets in a bit more. So that's actually the explanation why the Youfone profit in Q3 typically is lower than other quarters. This is completely as planned, but it shows up in the delta, but well spotted in Europe.

[Operator]

The final question comes from the line of Usman Ghazi from Berenberg.

[Usman Ghazi, analyst]

I just have one question, please, on the Huawei situation. I know last time we spoke, you had mentioned you were going to approach the Dutch Government with the German kind of compromise? And I was just wondering if there was any update on that?

[Joost Farwerck, executive]

Yes. We're in close contact with the government on non-Western vendors, and we agreed on the plans on how to move further. So pretty good on track there. So we update our government every quarter. I think in Germany, we saw our solution KPN is already working on as well.

So all in all, I would say if there's any update to give, that it's that we're on track updating our government every quarter and fulfilling the obligations we have there. So yes, I'm pretty confident that we are fully aligned with the government and that we are on track with the programs.

And of course, we made announcements on the replacements of [indiscernible] in the core networks of fixed and mobile replaced by Nokia and Ericsson. And that we still keep them in the radio access network with all kind of measurements. KPN is fully running our networks ourselves. We do everything ourselves. So I think we are in a pretty good situation there.

[Matthijs Van Leijenhorst, executive]

Okay. Thank you, Joost. Everyone, that concludes the call for today. Thank you all very much. And as you obviously know, in case of any questions, you can reach out to the Investor Relations team. Bye.